MARTIN TENNANT

4910 Brazil Ave., Cupertino, CA 95014 Cell: 408 555-8491 Email: mt1010@attglobal.net

QUALITY ASSURANCE EXECUTIVE

Senior-level manager with proven track record in driving business-process improvements for Fortune
100 and 500 clients in telecommunications industry.
SUMMARY

Accomplished QA professional with 15+ years of progressive experience and proven record of significant,
successful contribution in quality management, project management, process improvement, business
analysis/evaluation, product-development life cycle methodologies, supplier management, and qualitymanagement systems, processes, standards, and systems in a wide range of organizations that previously had
no standards or programs in place.
AREAS OF EXPERTISE

Quality Assurance Management

Continuous Improvement
Website Development
Organizational Change Management
Corrective/Preventive Action
Organizational Training
ISO-9001:2000 Certification Management
Green Belt-Trained
Six Sigma and Digital Six Sigma
Business Process Mapping
Scorecard Development, Tracking and Reporting

Organizational Process Librarian

Facilitation
Negotiation
Supplier and Contract Management
Malcolm Baldridge National Quality Award
Supplier Continuous Improvement
Customer Service
Team Building and Reward Recognition
Sales and Recruiting
Internal Process and Product Auditor
Program/Project Management
Safety/Regulatory Compliance

PROFESSIONAL EXPERIENCE
Global Systems Quality Manager, REMOTEWORKS Cupertino, CA, 2005 to present
Oversaw wide variety of global quality operations and activities of 1,100+ engineers worldwide across

seven major design centers and more than 15 internal departments, as well as many global support teams,
including PMO, Outsourcing, Systems Integration, Test, and EIT.
Led RemoteWorks to achieve Malcolm Baldridge National Quality Award.

Organizational Goal Management Manager REMOTEWORKS Cupertino, CA, 2002 to 2005

Coordinated Organizational Performance excellence scorecard and goal management.
Documented, tracked, and reported organizational performance excellence scorecard goals and metrics to

senior-level management.
ISO-9001:2000 Certification Manager REMOTEWORKS Cupertino, CA, 2000 to 2002
Performed in Lead Auditor role.
Developed and institutionalized ISO- and SEI-compliant process for managing organizations ISO-

9001:2000 certification; developed and delivered ISO audit training, reducing organizational findings from
10 significant findings (non-conformances and remarks) to one or fewer minor findings yearly.
Global Quality Group Compass Knowledge Champion REMOTEWORKS Cupertino, CA, 1997 to
2000
Maintained Global Quality Group Compass Web site, including set-up, maintenance, tech issues, and

support.

M. Tennant ~ page two

Quality Systems Management Manager REMOTEWORKS Cupertino, CA, 1994 to 1997

Developed and institutionalized numerous ISO- and SEI-compliant organizational Web-based processes on

page processes, as well as quality manual, quality manual implementation processes, and QMS policies
across organization and throughout all design centers and regional sites.
Participated in developing continuous organizational review board and processes, as well as developing and
institutionalizing organizational common-process architecture and process-element definitions.
Reduced cycle time of performing product audits from one staff-month down to a half a staff-month.
Developed and implemented supplier system-level quality-assurance plan template.
Played key role in developing cross-sector defect-management schema.

Product Safety and Regulatory Manager REMOTEWORKS Cupertino, CA, 1993 to 1994
Developed and implemented from scratch product-development and customer-inquiry safety and regulatory

program and processes, including EPP, for global infrastructure products.

Designed and implemented internal and customer product safety reporting process to track, monitor, and
continually improve product-development practices.
Selected as member of Sector Product Safety and EPP councils and helped define product safety
compliance goals.

Training Program Manager REMOTEWORKS Cupertino, CA, 1990 to 1993

Developed and institutionalized ISO- and SEI-compliant organizational training program; assisted in

developing and delivering 100+ internal training classes based on quality and technical engineering topics.
Managed employee training plan development of 1,100+ engineers globally to achieve 100 percent
compliance.
Increased employee training record accuracy by 85 percent by implementing training-program processes.
Reduced training No Show and Late Cancellation charges by 75 percent by implementing quarterly
training reports.

Quality Assurance Director - Project Management BELLSOUTH Atlanta, GA, 1987 to 1990
Contributed to budget savings of $14 million while managing test program and leading it to completion a

month ahead of schedule.

Tested management facilitation and project-management support for six business units simultaneously, as
well as testing more than 57 applications.
Strengthened business-unit relationships and ensured timely delivery of quality deliverables.
Earned Pinnacle Award.

Software QA Manager/Project Manager SOUTHEAST MEDICAL ASSOCIATION Atlanta, GA, 1986 to

1987
Designed and implemented from the ground up, SMA division-wide structured QA-testing process,

including Unit, Integration, User Acceptance and Performance; and SDLC methodology across eight major
business units, applications of which touched every aspect of organization.
Developed Quality and Test management system and organization from ground zero, including Project QA
time estimation and process-improvement identification and tracking.
Created and implemented division defect management and configuration management procedures.

EDUCATION and CERTIFICATION

Bachelor of Science in Computer Science, Georgia State University, Atlanta, GA, 1986
RAB Accredited Lead ISO 9001:2000 Auditor Certification, Success Partnership, Ltd.,
Atlanta, GA, 1999