Technical white paper

HP AutoSend
Contents
Introduction

Feature Overview

Feature Benefits

Enabling AutoSend

Feature Security

Network Traffic

E-mail Message Attributes

Whats NOT included in the

XML File

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Introduction
This document gives an overview of the HP AutoSend feature and provides information
to help you understand how it operates and the impact it has on security and network
communication.
This information is intended for both internal and external audiences.

Feature Overview
The AutoSend feature enables an HP product to periodically send printer configuration
information including serial number, event logs, page usage counts, and supplies status
information to HP web addresses (URLs), or e-mail addresses. Information sent to HP
is used to improve products and services. This document focuses on the service view,
as this is the data that HP is interested in to help achieve the feature benefits listed
below.

Feature Benefits
The machine metrics that are included in the XML file that is generated by the HP
AutoSend feature allows HP to see product reliability issues quickly and to react
promptly. HP AutoSend is part of a continuous program to improve uptime and
reliability.
Receiving machine metrics from your device allows HP to provide you with future
product updates and firmware changes that will enhance uptime. With HP AutoSend,
HP can:

Improve maintenance procedures

Increase reliability

Provide improved parts design for future product changes

Can result in fewer service calls and increased uptime

Enabling AutoSend
To enable HP AutoSend on Legacy devices:

Set up the notification server:

1) After launching a web browser and connecting to the EWS, select the Settings tab.
Note: In order to see the Settings tab, you may need to be logged in as admin.
2) Next, select the Notification Server from the menu on the left side of the screen.
This should lead you to a screen shown below.
3) Check the Enable Outgoing E-mail check box, and then fill in the SMTP Server
field along with the Domain Name field.
4) If you are using unauthenticated e-mail, you can stop here and click the Apply
button.
5) If you are using authenticated e-mail, you must also fill in the Device SMTP
Username and
6) Password fields. Once complete, click Apply.

Set up AutoSend:

1) Log in as service by using the Log In link in the upper right corner of the screen.
Please note, this is a CRITICAL step to ensure that AutoSend is setup correctly,
and the service view of machine metrics is sent to HP.
Note: The password should have been set up in the CDFT service application under
remote service password.
2) Select the Settings tab.
3) Select AutoSend from the menu on the left side of the screen which should get you
to the screen shown below.
4) Check the Enable AutoSend check box.
5) Select the frequency that you would like to have this data sent from the device. HP is
recommending a minimum of Send every 1 week.
6) Check the Send to HP check box to have the AutoSend data sent automatically to
HP.
7) If you would like to have the AutoSend data sent to your reseller, local support
person, or possibly onsite IT support, you can enter up to 20 e-mail addresses in the
E-mail destinations field.
8) During the initial setup, you may wish to use a test e-mail address (e.g. your mobile
phone) to verify that the notification server was configured correctly and that the
device is able to send e-mail outside of the customer firewall. In order to perform this
test, enter one or more e-mail addresses and then click the Test button.
9) NOTE: If the test fails, this is a good indication the customers e-mail server is
configured to disallow e-mail from this HP device to leave the customers network or
the customers e-mail server is configured to block e-mail from the HP device.
10) Click Apply to save the AutoSend configuration.

To enable HP AutoSend on FutureSmart devices:

When sending the machine metrics through the AutoSend feature HP recommend
using the HTTPs post. If your network does not allow this please configure the data to
be sent through your Outgoing E-Mail server. Both Steps are listed below.

Setting up AutoSend:
1) After launching a web browser and connecting to the EWS, select the General tab.
2) Note: In order to see the General tab, you may need to be logged in as admin.
3) Next, select AutoSend from the menu on the left side of the screen. This should
lead you to a screen shown below.
4) Select the Enable AutoSend check box.
5) Select the frequency that you would like to have this data sent from the device.
6) Select Send on failure and Include detailed error information.
7) Select Send to HP

8) If you would like to have the AutoSend data sent to your reseller, local support
person, or possibly onsite IT support, you can enter up to 5 e-mail addresses in the
E-mail Recipients field.
9) During the initial setup, you may wish to use a test e-mail address (e.g. your mobile
phone) to verify that the notification server was configured correctly and that the
device is able to send e-mail outside of the customer firewall. In order to perform this
test, enter up to five e-mail addresses and then click the Test button. If you have
not already setup the Outgoing E-Mail Server please see instructions below.
NOTE: If the test fails, this is a good indication the customers e-mail server is
configured to disallow e-mail from this HP device to leave the customers network or
the customers e-mail server is configured to block e-mail from the HP device.
10) Click Apply to save the AutoSend configuration.

Set up the Outgoing E-Mail server:

1) After launching a web browser and connecting to the EWS, select the General tab.
2) Note: In order to see the General tab, you may need to be logged in as admin.
3) Next, select AutoSend from the menu on the left side of the screen. This should
lead you to a screen shown below.
4) At the bottom of the screen you will need to add an Outgoing E-Mail Server.
5) Enter Server Name and port and click Next
6) If you are using unauthenticated e-mail, you can stop here and click the Next button.
7) If you are using authenticated e-mail, you must also fill in the Device SMTP
Username and
8) Select which functions will send e-mail through this server and then click the Next
button.
9) Click the Finish button

Feature Security
The HP AutoSend feature uses HTTPs and/or SMTP server to transport an e-mail
message with a file attachment to a destination of e-mail addresses as specified in
the AutoSend configuration. Data sent by https is sent with encryption and data
sent by e-mail is sent without encryption. If a customer e-mail/infrastructure
environment requires authenticated e-mail, the configuration of AutoSend supports
using either authenticated or unauthenticated e-mail messages. You must log in

as the admin user to view or set the SMTP username and password in the
Embedded Web Server.

Network Traffic
In the AutoSend configuration, the value you choose will determine the size and how
often the data will be sent over the network. The size of the data is typically 500 to 600
kb but may increase to approximately 2 to 3 MB with additional detailed error
information.

E-mail Message Attributes

The e-mail message that is generated has the following attributes:
Subject

Printer Snapshot (Date/Time) Model # - Serial Number

e.g. Printer Snapshot (Nov 28,2007 5:44:18 PM) C5958A SG73CB1018

To

myprinter@hp.com

From device@domain.com
Message Body -- Empty
Attachment -- Device.xml

Whats included in the XML File

The machine metrics that are packaged by the HP AutoSend feature are grouped into
the following areas: Miscellaneous, System Info, Usage Metrics, Logs, Consumables,
and Preventative Maintenance. The following information below is an example of what
may be collected. (Depending upon product and accessories the information may very)
TimeStamp
MakeAndModel
Description
ProductNumber
Name
Date
SerialNumber
DeviceID

2014-01-09T15:03:21.889-07:00
HP Color LaserJet flow MFP M880
HP Color LaserJet flow MFP M880
D7P71A
1/7/2014
MXBCFCN166
5df36ea3-530b-11e3-86d7-856167c10ac2

ServiceID
Language
ControlPanelMessage
MemoryInstalled
MaxCapacity
Unit
MemoryAvailable
PublicKey
KeyPressSound
MachineName
DeviceLocation
AssetNumber
CompanyName
CompanyContact
ModificationNumber
MaxCapacity2
Unit3
Type
TimeStamp4
Description5
EventCode
SequenceNumber
CounterName
Significand
Exponent
Repetitions
EventOccurrences
Key
ValueString
UseCrossOriginResourceSharing
TrustedSites
FromEmailAddressInUse
Version
DateTime
TimeZoneName
OffsetMinutes
DstOffsetMinutes
Hour
Day
DayCount
Month
Hour6
Day7

23351
en-US
Sleep mode on;Ready;
2560
268
megabyte
104
ZP2M-QV3F-IL6W
on
HP Color LaserJet flow MFP M880

0
200
items
error
2013-12-17T15:25:59.341-07:00
cError
49.38.07
1
TotalImpressions
0
0
0
1
DIAGNOSTICS
FALSE
default
3
2014-01-09T15:03:25.44-07:00
(GMT-07:00) Mountain Time (US &
Canada)
-420
60
2
sunday
2
march
2
sunday

DayCount8
Month9
Name10
AutomaticDaylightSavings
SleepMode
AutoOffDelaySetting
AutoOnEvent
AutoOffDelayAfterTime
AutoOffDelayAfterTimeLimit
OverflowBin
Duration
MaxCapacity11
Unit12
MediaOutputID
OutputBinNumber
UserProvidedName
PageOrientation
IsUserSelectable
OutputBinFullBehavior
Name13
Date14
MaxCapacity15
Unit16
InputBin
MediaType
MediaSizeName
InputTrayNumber
MediaLevel
Date17
Revision
MediaInputClass
Length
Width
Unit18
ViewTrayCode
SheetsAvailable
FiltersWithSettings
MediaTypeName
IsEnabled
IsUserDefined
UserLongName
UserShortName
PrintMode
ResistanceMode

10

1
november
Mountain Standard Time
enabled
FALSE
enabled
everything
15
120

HumidityMode
FuserTempMode
PreRotationMode
PaperCurlMode
SeparationMode
JobOffset
StaplesOutAction
ExternalOutputDeviceOperatingMode
BookletMakerAlignmentValueLetterA4
BookletMakerAlignmentValueLegalJisB4
BookletMakerAlignmentValueLedgerA3
StaplerSpeedSetting
Description19
Date20
Revision21
DocumentFormat
AutoContinue
IOTimeout
DelayCalibrationOnWake
AutoMediaMPTraySensingMode
AutoMediaTraySensingMode
AutoCleaningPageEnable
Type
Value
Unit22
AutoCleaningPageMediaSize
PrintDensityColor
PrintDensityValue
PrintDensityType
EngineRevision
DensityAdjustmentForBlackHighlight
DensityAdjustmentForCyanHighlight
DensityAdjustmentForMagentaHighlight
DensityAdjustmentForYellowHighlight
DensityAdjustmentForBlackMidtone
DensityAdjustmentForCyanMidtone
DensityAdjustmentForMagentaMidtone
DensityAdjustmentForYellowMidtone
DensityAdjustmentForBlackShadow
DensityAdjustmentForCyanShadow
DensityAdjustmentForMagentaShadow
DensityAdjustmentForYellowShadow
PrintDriverStoredJobsPinRequired
PinRequiredForPrinting

FuserTempHoldMode
AllowUserModifyTrayConfiguration
Unit23
Length24
Width25
DefaultResolution
FrontLeftRight
FrontTopBottom
BackLeftRight
BackTopBottom
ColdResetMediaSize
MediaType26
JobOffset27
DocumentFormat28
AlternateLetterheadMode
ColorMonoSwitching
DefaultCourier
DefaultInputTray
DefaultLinesPerPage
DefaultOutputBin
DefaultPCLFontNumber
DefaultPCLFontSource
DefaultPrintCopies
SmartDuplexing
EconoMode
EdgeToEdge
ImageEdgeBinding
JamRecovery
JobInputAutoContinueMode
JobInputAutoContinueTimeout
ManualFeed
ManualFeedPrompt
MediaSizeID
MediaSourceMapping
OrientationRequested
ResolutionSetting
OverrideISOAndNorthAmericanMediaSizes
Plex
PrintDensity
PrintPdfErrors
PrintPostscriptErrors
PrintQuality
RETSetting
Staple

12

StapleFunction
SuppressBlankPagesAtEndOfPclJobs
TrayDisableUseInstead
TrayExclusiveMode
TrayPrompt
WideA4
AdjustImageForFinisherPaperPath
PunchingOption
BookletMakerOption
JobIdUstatus
PageOrientation
OutlinePointSizePrintQuality
PclAppendCarriageReturnToLineFeed
PclPitch
PclPointSize
PostScriptFileSystemAccess
EdgeControl
EncodingNameCodeSet
PclSymbolSet
MaxCapacity29
Unit30
VolumeID
DiskNumber
AvailableSpace
AccessOption
DeviceID31
CounterName32
Significand33
Exponent34
CounterGroupName
MediaOutputID35
MediaSizeID36
MediaInputID
CounterName37
Significand38
Exponent39
MediaTypeID
PrintModeID
CounterName40
Significand41
Exponent42
AccentColorOfficeThreshold
AccentColorProThreshold
MakeAndModel43

Description44
ProductNumber45
Name46
Date47
SerialNumber48
MaxCapacity49
Unit50
ConsumableTypeEnum
ApproxPercentRemainingOnInstall
ApproxPercentRemaining
MarkerColor
AgentID
ConsumableContentType
Date51
LastUse
MakeAndModel52
Description53
ProductNumber54
Name55
Date56
SerialNumber57
MaxCapacity58
Unit59
ConsumableTypeEnum60
ApproxPercentRemainingOnInstall61
ApproxPercentRemaining62
MarkerColor63
ConsumableContentType64
Date65
LastUse66
AgentID67
AverageApproxPercentRemaining
Significand68
Exponent69
Significand70
Exponent71
CounterName72
Significand73
Exponent74
CounterGroupName75
MediaOutputID76
MediaSizeID77
MediaInputID78
CounterName79

14

Significand80
Exponent81
MediaTypeID82
PrintModeID83
CounterName84
Significand85
Exponent86
CounterName87
Significand88
Exponent89
CounterName90
Significand91
Exponent92
CounterName93
Significand94
Exponent95
CompanyName96
Date97
Revision98
AssetName
AssetType
AssetIdentifier
AssetDescription
CompanyName99
Name100
Date101
Revision102
PackageDescription
Port9100Enable
AllowBundleValidationWithSHA1
SupplyLowMessageEnable
SupplyGaugeEnable
StoreUsageDataOnSupply
WarningSuppressionList
Description103
ProductNumber104
Name105
Date106
CounterName107
Significand108
Exponent109
ConsumableTypeEnum110
ApproxPercentRemaining111
AtVeryLowAction

ConsumableLowThreshold
ConsumableState
ApproximatePagesRemainingValue
ColorSupplyList
MakeAndModel112
Description113
ProductNumber114
Name115
Date116
SerialNumber117
MaxCapacity118
Unit119
CounterName120
Significand121
Exponent122
ConsumableTypeEnum123
ApproxPercentRemaining124
MarkerColor125
ConsumableContentType126
Date127
LastUse128
ConsumableLowThreshold129
ConsumableState130
AtVeryLowAction131
EstimatedPagesRemaining
SelectabilityNumber
ApproximatePagesRemainingValue132
ApproximatePagesRemainingSymbol
CartridgeModelInformation
CartridgeModelLife
CartridgeModelCapacity
AgentID133
CartridgeMemoryTagData1
ElabelMask
WebServiceAccessData
CartridgeData

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Whats NOT included in the XML File

When AutoSend is enabled using the service login and remote service password, the
following data items are not included in the XML data file:

General Fax Settings

LAN Fax Settings

Internet Fax Settings

Analog Fax Settings

Email Settings

LDAP Settings

Network Folder Settings

Email Job Settings

Fax Job Settings

Security Services Settings

Novell NDS Authentication Agent Information

Windows Negotiated Authentication Agent Information

Permission Groups Information

Color Access Control Information

Embedded Usage Tracking and Control Information

Troubleshooting AutoSend
Here are some potential known problems that you may encounter when using the
AutoSend feature

With HTTPs Post, it is critical that the Domain Name Service (DNS) configuration be
correct. This is necessary so that the device can get the network address for
hp.com

After configuring AutoSend, no e-mail is received either by HP or an address that

was put in the E- mail destinations field.

Check the Notification Server configuration to ensure that the SMTP server name
and Domain Name is correct. If authenticated e-mail is required, make sure that the
Device SMTP user name and password is correct.

Verify that the customer SMTP server is configured to allow the HP device to send
e-mail. Some customers will internally block ranges of IP addresses in their e-mail
configuration.

Verify that the customer SMTP server is configured to allow the HP device to send
e-mail outside the customer network environment.

If the customer e-mail configuration will allow the device to send e-mail, but blocks
that e-mail from leaving the customer network, a potential workaround for this is as
follows:

Identify a mailbox within the customer network environment can be the destination
for the e-mail message.

Put this e-mail address in the destinations field on the Enable AutoSend screen, and
uncheck the Send to HP box.

For more information

To read more about this issue, go to: hp.com/support
Call to action
Please contact your HP representative or visit: hp.com/go/product

hp.com/go/support
Current HP driver, support, and security alerts
delivered directly to your desktop

Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
or omissions contained herein.
Trademark acknowledgments, if needed.
4AA4-xxxxENW, Created Month 2013

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