AE 301 COMMUNICATIVE ENGLISH 2

TOPIC 3: ENQUIRIES AND COMPLAINTS

Title
Course
Topic
Programme
Learning Outcome
(PLO)

:
:
:
:

Course Learning
Outcome(CLO)
Main Objective

: CLO 3 Listen and respond to enquiries using appropriate language

Specific
Objective(s)

Making Enquiries
AE301 COMMUNICATIVE ENGLISH 2
Oral Presentation Skills
PLO 3

: 3.1 Make oral and written enquiries (e.g. via electronic mails,
memoranda or formal letters)
: 3.1.5 State the nature of enquiries.

Time Required

: 40 minutes

Materials needed

: 10 visual aids which include pictures, real objects, graphs / charts etc.

Group size (if any)

: 3 students in a group.

Classroom Setting

: In groups of 3.

Preparation

: None.

Procedure

: Opening/ Introduction/ Input: (10 minutes)

Write the word enquiry on the board and discuss the definition of the
word. List down the meanings of the word on the board and discuss.
Identify parts of speech of the word and transcribe the word into
phonetic symbol. Student who gets the correct answer will get a small
present. (to request information / look into/ ask for)

Activity: (20 minutes)

1. Discuss why enquiries are made? Each group must list down at
least three situations and present them. Ask other groups to
comment and add some other relevant situations. All groups
present, discuss and comment.
(e.g: Enquire about a person health How are you?
Ask about the football match) etc.

2. Students Identify ways of making enquiries. Brainstorming. (a.

Oral meet / speak / in person or phone b. Letter / mail /
write c. e mail)
3. Each group discusses the advantages and disadvantages of
making enquiries by using different method.. Discuss the most
effective way of making enquiry.
4. Discuss expressions used to make enquiries.

Students give

responses and list down on the board.

5. Work in groups. Use the above expressions to form questions.
(Making enquiries)
Conclusion/ Closure for the activity (10 minutes):
Students work in group of three, Choose one interesting situation in
making enquiry, write a dialogue for 5 minutes drama..
Follow up/
Enhancement
Activity/
*Student Reflection
*Observation
Checklist

: Ask students to demonstrate or act out the drama .

: Have the students reflect on their reasons for making enquiries and
understand the appropriate expressions used.
: Do the students:
able to make enquiries by using appropriate expressions in their daily
life.
reflect on their reasons of making enquiries and reasons for it.
-able to make enquiries at all situations in their future learning and
careers?

*Self-assessment
Checklist

Create an outcome-based checklist and share it with the students

before the task. Use the checklist to assess if students are able to
reflect on their reasons for making enquiries properly on their future
learning and careers.

Appendix
ANSWERS
Openings
Definitions / meanings - enquiry
-

To ask, to request information, look into etc.

Parts of speech
i.

Enquiry - noun

ii.

Enquire - verb

iii.

Enquirer noun

Phonetic Symbol

enquiry

( n-kw r , n kw -r )
n. pl. enquiries

Activity 1
Why do people make enquiries?
a. To seek for information
b. To make clarifications about something
c. To ask about something
Situations
a. At the bus station asks about bus tickets
b. At the supermarket asks about prices, .
c. At the restaurant asks about food
Activity 2
Ways of making enquiries
a. Oral meet / speak / in person or phone
b. Letter / mail / write
c. e mail

Activity 3
The advantages and disadvantages of making enquiry channels:
a. Oral convincing and effective way, immediate response & feedback,
b. Letter / mail write, take time, content (precise & concise), important, clear info.
c. E- mail convincing way, content (precise & concise), send to correct person, clear info.
Activity 4
Using the situations given in Activity 3, make enquiries using the following expressions:
a. ORAL Suggested expressions
i.

I would like to know about more about .

ii.

Would you mind telling me more about ..

iii.

Would it be all right if I ask you about ...

iv.

May I know if the company has branches in East Malaysia?

v.

Could you tell me about the nature of the job?

vi.

Could you tell me about the qualifications needed for the job?

vii.

Could you please tell me about ..