Issam Sayegh PMP, ITIL

Miami, FL 33145

(972) 689-2681
issam.sayegh@gmail.com

https://www.linkedin.com/in/issamsayegh

Executive/ Team Leader / IT Project/Program Manager/US Veteran

Successful experience leading IT initiatives and implementing strategic business requirements with tangible results within
budget and on time. Broad business experience in retail, wholesale, and manufacturing; consumer electronics; and
telecommunication industries.

Business Summary

Translated business requirements into efficient processes using technology solutions and process re-engineering.
Managed global project teams utilizing software development lifecycle (SDLC) from initiation, requirement
gathering, planning, execution, acceptance and closing
Managed cross functional processes and teams within matrix organizations as well as projectized organization.
Increased annual production by nearly $1.3m by process improvement and system automation.
Reduced expenses by nearly $600,000 through merger, acquisition, data integration and conversion.
Increased cash flow by $3.5m by developing an in-house telecom provisioning system and convergent billing.
Installed an integrated ERP application which allowed for IT staff reductions from 65 to 23 and decreased IT
department budget to $2.3m.

ERP/CRM

Implemented ERP software solutions: Oracle 11i, Dispatch-1 (Progress) and AmDocs/CRM, JDE Edwards
Processes: Developed system specifications of existing system and integrated future requirements from senior
management and department heads to obtain management requirements signoff and create vendor RFI/RFP.
Solicited RFI/RFP from vendors and evaluated with senior management and ERP team members for best fit that
supported a minimum customization to maintain product support while maintaining solution integrity and
maintainability. Manage the vendor meetings with key department heads, developed implementation schedule,
and organized testing & QA team through user acceptance of each business module. Planned and executed test/
acceptance programs to ensure smooth transition and deployment success. Maintain software, documentation
and a war-room team to address any arising issue until all aspects of the business was fully operational.

Skills

Applications: MS Project 2013, MS Office Suite 2013, MS Exchange, MS SharePoint, Lotus Notes, Visio,
Access, VM, UNIX, Great Plains, MVS/CICS,ERP, JDEdwards, Call Center management/CTI, IVR/VRU, ACD,
SQL Server, Oracle 11i Financial Applications (AP/AR/GL), Telecom Convergent Billing(EBPP) and provisioning,
AMDOC
Methodology/Process: ETL, e-Commerce, Waterfall, SDLC, PMLC
Languages: C, COBOL, Oracle, Progress, SQL, Basic, UNIX Scripts
Platforms: UNIX, LINUX, MS Windows, NT, AS400, DOS/MVS, JCL
Standards: PMI/PMPOK, PMP, ITIL, EVMS, ROI, Cost benefit Analysis
Functional Departments: Accounts Payables, Accounts Receivables, General Ledger, Purchasing/Procurement,
Inventory, warehousing/Logistics, IT development & operations, Marketing, Sales, Billing, Training, Call Center
Operation, Administration, Network Operation Center (NOC), Manufacturing, PMO/Steering committee/Profile
Management

Issam Sayegh PMP, ITIL

(972) 689-2681

issam.sayegh@gmail.com

Page 2

Professional Experience
Verizon, Miami, FL

Jul 2011 Feb 2016

Tactical Service Delivery PMO Program Manager

Managed multiple strategic global client data center implementations at 5 eCloud sites within record time.
o Implementation duration as low as 35 business days after hardware received on site.
o Managed hosting and highly managed hosting services with deployment costs of $5-$15 Million
dollars per deployment.
Coordinate efforts between Verizon and clients to meet or exceed SLA with contractual agreements for Colo,
Cloud and Managed Hosting.
Coordinate and implement new processes using third party vendors to deploy new infrastructure worldwide and
cutting implementation timeline by 30 days.
Coordinate contracts and amendments with strategic clients and the sales group to encourage future contracts
(20% increase).
Deployed Virtual Disaster recovery for clients in Miami and Culpeper VA.
o Conducted fail-over testing for each phase of the deployment as well as final fail-over testing to ensure all
servers and databases replicated in a timely fashion.
o Ensured applications run smoothly using a new set of public IP to point to the new applications.
Conducted project kickoff meetings, weekly internal and client status conferences, and manage project plans with
remote team members.
Identified milestones, deliverables, and risk by executing mitigation, project execution, and report weekly, and
close projects.
Conducted a partial HIPPA/PCI Compliance DC deployment and coordinated through the compliance department.

Hewlett Packard, Plano TX

Oct 2010 Jul 2011

Contract serving as Project Manager - Data Center Migration and Consolidation

Managed data center consolidation for HP clients into Tier III data centers located Worldwide which generated
$30 million in savings among all data centers.
Worked on project plans to migrate/forklift data center equipment consisting of hardware/software refreshes with
approximate downtime of less than 48 hours.
Coordinated efforts with HP, client and outsourced personnel to install circuits, test and move equipment.
Coordinated power and network cabling for relocation efforts in a timely manner in preparation for moves.
Conducted evaluations and optimized current processes to smoothly and efficiently conduct work flow.
Identified milestones and deliverables in concert with Change Management which allowed for minimal outages
within SLA Guidelines.

CompuCom at Xerox, Dallas TX

Jul 2010 Sep 2010

Contractor serving as Project Manager

Managed a portfolio of Fortune 500 clients with Xerox output devices ranging from 3000-5000devices per client.
Created project plans for each location with phase and location details for multi-location clients.
Managed adherence to Xerox policies as well as the clients security protocols and background testing
Conducted training for outsourced contract personnel on processes, data entry, and validation.
Achieved 99% rating for data accuracy and completeness.

Issam Sayegh PMP, ITIL

(972) 689-2681

Volt/Apple IPhone, Addison, TX

issam.sayegh@gmail.com

Page 3

Mar 2009 Mar 2010

Contract serving as IPhone Call Center & Data Center IT Manager

Directed a call center and data center IT department supporting the Apple iPhone.
Managed the implementation and deployment of new business applications for call routing and distribution.
Responsible for computer usage, internet security, Wi-Fi networks in compliance with Apple guidelines.
Managed the IT Help desk consisting of 1200 advisors by insuring up time and supporting levels.
Performed call recording, monitoring, and evaluation to improve average handle time (AHT) and call metrics
utilization to meet service level agreement (SLA).
Managed IVR installations, integrations and programming.
Maintained over 90% customer satisfaction ensuring Apple remained a leader in customer satisfaction.

Jaffa Precision Engineering, Riverside, CA

Dec 2003 Apr 2008

Contractor serving as Project Manager

Increased annual productivity by nearly $1M ($1.3 million budget).

Built a data center to host servers and network equipment ( $200K budget)
Reduced monthly product error rejection and re-work by $250,000.
Implemented business intelligence (BI) reporting to CEO and COO with job metrics, key performance indicators
(KPI) and a dashboard showing production time and delivery deadlines to meet Service Level agreements (SLA).
Automated payroll, commission validation and approval to HR functions that interface to ADP ($300K budget).
Developed test cases and thresholds of equipment usage, breakdown and increased production by 42%.
Automated the accounting and finance functions from accounts payables, receivables, and billing to general
ledger.

Ricoh Corporation, Stamford CT/Caldwell, NJ

Feb 2002 Nov 2003

Contractor serving as Project Manager/Senior BI Advisor

Managed the conversion of more than 50 merger and acquisition dealerships with six unique platforms, achieving
$93,000 per platform in savings.
Integrated and converted from legacy system (Dispatch-1) into Oracle 11i ERP (Supply Chain, Billing and
Financials), within budget and schedule ($8 million budget).
Managed the relocation and colocation of Data Center infrastructure build-out, migration and integration (UNIX,
Wintel, and mainframe).
Completed RFI/RFP review and evaluation of the top 6 Enterprise Application Interface (EAI) software tools within
the organization.
Maintained cross functional and matrix structure staff oversight with productivity on interrelated projects.

IDS TELCOM, LLC, Miami, FL

Jan 2000 Dec 2001

Chief Information Officer

Managed department plan and directed the expansion/stabilization of Intra/Internet network (Increased network
capacity from 85 to 250 employees).
Conducted feasibility study for a facilities-based CLEC convergent billing/provisioning software with customer
relationship management (CRM/ERP) and Electronic Bill Payment and Presentation (EBPP) functionality as well
as switch mediation and interfaces to ILECs/IXC.
Directed infrastructure implementation to support aggressive rollout to nine Bellsouth and Verizon states both on
the east and west coast.
Managed in-house staff within a matrix organization.

Issam Sayegh PMP, ITIL

(972) 689-2681

issam.sayegh@gmail.com

Page 4

Installed provisioning software with point-to-point connectivity to BellSouth for internal and external voice and data
clients.

Previous Employers
Century Services, Inc. Germantown, MD
Itelsa, Inc. Miami, FL
PacData, Inc. Honolulu, HI
Savin Corporation, Stamford CT
Gestetner Corporation, Yonkers, NY

Senior Technical Advisor

Director, Software Development
International Director of IT
Manager, Systems and Programming
Manager, Systems and programming

Professional Development/Education
Project Management Institute PMP Certification
PMI/Dallas Chapter Membership/Admission Volunteer
Iona College, Bachelor of Science, Major Computer Science
Oracle, Progress, UNIX, Technical, Business, Analysis, Software Development, Motivation and Coaching Seminars
US Navy Fighter Jet Aircraft Maintenance