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Master of Business Administration - MBA Semester 4
MH0057-Management of Healthcare Human Resources
(Book Id: B1321)
Assignment (60 Marks)
Note: Answer all questions must be written within 300 to 400 words
each. Each Question carries 10 marks 6 X 10=60
Q1. Explain the strategic role of HRM in healthcare.
Answer. Strengthening the employer-employee relationship is the strategic
role of a human resources manager. Human resources managers formulate
workforce strategy and determine the functional processes necessary to meet
organizational goals. Their job requires expertise as an HR generalist, which
means they must be familiar with every human resources discipline.

Q2. Explain the evolution and broad perspectives of HRM in

healthcare in India.
Answer. Evolution of HRM in India:
The evolution of HRM can be traced back to Kautilya Artha Shastra where he
recommends that government must take active interest in public and private
enterprise. He says that government must provide a proper procedure for
regulating employee and employee relation. In the medieval times there were
examples of kings like Allaudin Khilji who regulated the market and charged
fixed prices and provided fixed salaries to their people. This was done to fight
inflation and provide a decent standard of living.

Q3. Discuss management development in healthcare organisations.

Answer. While delivering patient care has always been a primary goal of health
care organizations, financial outcomes have long been the metric by which
success is measured. Increasingly, however, health care leaders are being held
accountable for both medical and financial outcomes. As a result, health care

executives and providers must understand the determinants of organizational

effectivenessstrategy, finance, operations, and leadership.

Q4. Define performance appraisal. Explain the components of

performance appraisal.
Answer. Performance Appraisal is the systematic evaluation of the
performance of employees and to understand the abilities of a person for
further growth and development. Performance appraisal is generally done in
systematic ways which are as follows:
1. The supervisors measure the pay of employees and compare it with
targets and plans.
2. The supervisor analyses the factors behind work performances of
employees.
3. The employers are in position to guide the employees for a better
performance.

Q5. Describe HR audit process.

Answer. Phases of the Audit Process:
An audit can be an unpleasant surprise, or it can be a welcome opportunity to
get your organization's affairs in order. While some audits -- such as those
performed by the IRS -- come as a surprise, some companies hire independent
outside auditors to conduct a planned audit. Regardless of the kind of audit in
which a company is involved, the auditor will likely use the same four phases
to perform the audit.
Q6. Discuss the importance of team work in healthcare services.
Answer. Essentials of team work:
1. Communication. This is the essence of effective Teamwork. Effective
communication provides understanding, interpretation and action. Ineffective
communication leads to misunderstanding, misinterpretation, and either
inaction or inappropriate action.
2. Active listening. There are two responsibilities here: That of the sender and
that of the receiver. The sender must ensure that the message is clear and
understood and the receiver must ensure that if the message is not clear that
they ask for clarification.

Spring-2016
Get solved assignments at nominal price of
Rs.125 each.
Mail us at: subjects4u@gmail.com or contact at

09882243490