PROCEDURES

OPERATIONS
PROCESS OWNER:

VP OPERATIONS (Setting targets and Review)

Team Leaders (Understanding requirements and
Allocation)
Concerned Recruiter ( Process)

PROCESS INPUTS:

a) Client Requirements from Business Development

& Key Account managers(KAMS)
b) Understanding of position from Business
Development department i.e.
- Job description
- Clients time line
- Commercials

PROCESS DESCRIPTION:
All inputs as above are taken-up to proceed operations to meet customer
requirements. A systemized process is followed which includes the following
activities.
1. REQUIREMENT FROM CLIENT

Business development Head and Key Account managers transfers the

clients requirement to the operations department.
2. REQUIREMENT ALLOCATION

Practice lead/Team leader will allocate the task to his/her team by

sharing clients requirement with them. Targets are set according to
the clients timeline.

3. REQUIREMENT CREATION ON HIRECRAFT

Recruiter will generate the requirement on Hirecraft according to job

description. (Ref WI/SMC-)
4. JOB POSTING ON PORTAL

The concerned person, to whom the task is allocated, will post the job
requirements on portals like Naukri, Monster. (Ref WI/SMC-)

5. PROFILE SEARCH

According to the job description the profiles are searched. Then the
candidates whose profile is fit to requirement are contacted through
calling or email. After getting the consent of the candidates their CVs
are sent for further process.
(Ref WI/SMC-)
6. PROFILE VALIDATION
Validation of the received CVs is done by one of the senior member of team.

(Ref WI/SMC-)

PROCEDURES
7. CANDIDATE PRESCREENING

Pre-screening of valid CV is done, if required on request of client.

Candidate profiles credentials/references are checked. (Ref WI/SMC-)

8. PROFILE DELIVERENCE TO CLIENT

Candidates profiles are sent to the client end. (Ref WI/SMC-)
9. FOLLOWUP FOR SHORTLISTING

Client is contacted to know the shortlisted profiles and the same is

being communicated to the candidates. (Ref WI/SMC-)

10.INTERVIEW LINE UP OF CANDIDATES

Interview is scheduled by following the client as well as candidates

convenience and availability. (Ref WI/SMC-)
11.FEEDBACK OF INTERVIEW FROM CANDIDATE
Candidates feedback is taken to know his/her interview experience.

(Ref WI/SMC-)
12.FEEDBACK OF INTERVIEW FROM CLIENT
Clients is contacted to get feedback. (Ref WI/SMC-)
13.CANDIDATE SHORTLISTED
If clients requirements are met it will proceed for further process( Short
listing and Interview call ) otherwise they ask for some more candidates.
( return to point 5) (Ref WI/SMC-)
14.FOLLOWUP FOR RELEASE OF OFFER
Client is followed up for release Offer letter to selected candidates. ( Ref

WI/SMC-)
15.CANDIDATE FOLLOWUP FOR OFFER ACCEPTANCE AND RESIGNATION
Selected / Offered candidates are asked to send their acceptance as well as
copy of resignation letter to the client and also other necessary documents as
per client requirement. (Ref WI/SMC-)
16.CANDIDATE ENGAGEMENT TILL JOINING
For smooth transition and assurance of candidate joining as per agreement
we keep the communication
Channel open till his/ her joining. ( Ref

WI/SMC-)
17.CANDIDATE JOINING
Once candidate joins clients organization joining details are taken from client.
And candidate .
(Ref WI/SMC-)
18.PAYMENT FOLLOWUP FROM CLIENT

PROCEDURES
Joining details are shared with the commercial department to issue invoice to
client as per client agreement. ( Ref WI/SMC-) The commercial

department than coordinates regarding payment release from client.

PROCESS OUTPUTS:

a) Client feedback (QF/SMC/

b) Candidate feedback
c) Data Generation of Process Indicators
(I) Time line adherence
(II) No of profiles sent to client shortlisted.
(III) No of candidates drop out during
Interview.
(IV) No of candidates not joining after Selection.
d) No of Joining per recruiter per month. (KRA)