Professional Documents
Culture Documents
The date was March 21, 1975, an anchoring, if incidental, fact I have unearthed from a halfcentury of files. My afternoon task that day was to interview the vaunted chairman of
International Telephone & Telegraph, Harold Geneen, then 65, about the tumbling, embarrassing
fortunes of his company's subsidiary Hartford Fire Insurance. That morning, though, I was
huddled for the umpteenth time over Hartford's thick annual report to the state of Connecticut, a
document nicknamed, because of its statistical density and the color of its cover, the "Yellow
Peril." Then came a phone call, from an ITT public relations man I knew. "I have a favor to ask,"
he said. "Geneen figures you know all about him, but he knows almost nothing about you. So I've
been told to dig up some information." He slid to the point: "I decided the easiest way to get what
I needbut don't give me awayis just to ask you."
I laughed and recited the details of my uncomplicated life: I'd grown up in a rural Missouri town
called Cole Camp, population 1,000; earned a journalism degree at the University of Missouri;
worked for two years at Maytag in Newton, Iowa, editing a magazine sent to the company's
dealers; and come to FORTUNE 21 years earlier, rising from an entry-level job to interviewing
men like Geneen. The PR man went away happy, while I fell to wondering how Geneen, a
lightning rod for controversy then but still widely acclaimed as a manager, would use his new
knowledge. He'd go at it in a sophisticated way, I thought, finding some spot along the line to
coolly drop in a reference to my background.
A few hours later, keyed up for the occasion, I walked with a FORTUNE reporter into Geneen's
Park Avenue office. The boss rose from a deep couch, wearing a too-large suit meant to disguise
the fact that he was a small man. He shook hands jovially, and then kerboom! "Well, how are
things in Cole Camp?" So much for sophistication, subtlety, nuance.
As we moved into the interview, with two PR men in tight formation around Geneen, I began to
feel that another part of his image wasn't standing up well. He was famous for knowing every
detail of ITT's businesses. But on the subject of Hartford, he warned that he might come up short:
"Don't get too technical," he said, "or you'll get me on the phone."
Nonetheless, you can't begin to comprehend property and casualty insurance without knowing
how "reserves" for claims are booked and the managerial dangers of underestimating them. So I
pushed Geneen about Hartford's persistently poor reserving, as revealed in "Schedule P" in the
Yellow Peril. He'd never heard of Schedule P; he didn't know much about Hartford's reserve
insufficiencies at all. I left the interview knowing I had some news. Our story, "ITT's Disaster in
Hartford" (May 1975), laid out the intricacies of the insurer's problems. An ITT auditor claimed
that investors understood the complexities of reserves. Hardly, I thought, and wrote, in italics:
"Harold Geneen does not really understand these matters himself."
Next: The Road to FORTUNE
however, says that when people ask her why I stay at FORTUNE, she has a ready reply: "Has it
occurred to you she might not be able to get another job?"
The FORTUNE I came to work for on Jan. 25, 1954, was a monthly, with pages significantly
larger than what you're reading; "art" covers that did not relate to stories inside; and a newsstand
price of $1.25. (We'd be at $9 today if we'd matched the CPI; instead we're a bargain $4.99.) We
had an editorial staff, counting secretaries and typists, of about 80 people.
Those of fame on the masthead included managing editor Hedley Donovan, who a decade later
succeeded Henry Luce as Time Inc.'s editor-in-chief ("It must be like being elected Moses," wrote
a friend to Donovan); William H. (Holly) Whyte, author of the FORTUNE series about corporate
life that became a bestseller, The Organization Man; labor writer and, later, prominent sociologist
Daniel Bell; and Charles J.V. Murphy, who wrote the Duke of Windsor's memoirs and would
have done the Duchess's as well had she not fired him for lacking a "young enough mind."
The celebrated photographer Walker Evans was also on the staff. But his collaborator on Let Us
Now Praise Famous Men, James Agee, had by then left, as had noted writers Archibald
MacLeish, Dwight Macdonald, and John Kenneth Galbraith. Still another alum was Alfred
Winslow Jones, who did not become a star as a FORTUNE writer but, as A.W. Jones, later
established a hedge fund that kick-started an industry now up to $1 trillion in assets. An article I
wrote about Jones in the 1960s, when he was largely unknown, helped make him famous.
These editors and writers shared one distinction: They were men. It was assumed throughout the
Luce empire that men wrote, and women, paid less of course, assisted them as reporters and fact
checkers. There were rare exceptions: When I came, FORTUNE had Katharine Hamill, whitehaired then, who was turning out excellent stories that often dealt with what I'd call "soft"
subjects, like "women as investors." About the general division of duties, meanwhile, there was
no rebellion then among the women of Time Inc. and, as I recall, not even much chatter. Things
were the way they were.
Certainly I was in no mood to revolt. From the minute I got to FORTUNE, I loved my job. I
knew myself to be a virtual dunce about business, and I was wide-eyed about how much I was
learning. The people I worked with were terrific, certainly including our impressive, engaging
managing editor, Donovan.
Indeed, everything about the paternalistic magazine emporium that was Time Inc. thrilled me. On
my first day, I toured the Morgue. That was the apt name for the library, which housed the vast
collection of beige expandable foldersorganized by subject, person, and companyinto which
millions of press clippings and files from correspondents had been stuffed. Everything dated from
the early 1920s, when Luce and Briton Hadden had founded Time Inc. So when you wanted to
know about Wall Streeter Charlie Merrill, for example, you'd call for his bio file and Merrill
Lynch's company file. Or if you happened, as I did, to have a relative who had a bio foldermine
was my mother's brother, Brigadier General Homer Caseyou'd steal a look when you visited
the Morgue. I'd periodically hear, in fact, that the Morgue was being weeded of useless files. And
then I'd check on Uncle Homer, and there he'd be.
In my first eight years at the magazine, from 1954 to 1962, I had three different jobs. The first
was working on departments (now expunged) in what we called the back of the book. Reporting
an item about the heads of air-conditioning companies for one of these departments, Businessmen
in the News, I learned from an editor that profits were more important than sales. Wow! Short
pieces we did about entrepreneurs introduced me to such characters as Howard Head, a stubborn
engineer who'd financed his Head Ski Co. with poker winnings and who kept trying to tell us
what to write. Occasionally I'd also work on a "superface": a full-page picture of a CEO (though
that acronym was not then in use) facing one page of text.
There was also Products and Processes. My first assignment at FORTUNE, in fact, was to attend
a press luncheon about a new germicide made of chlorine. Writing my parents on my first day of
work about that imminent event, I said, "With my extensive background in germicides, I know I
will be a big hit at the luncheon." (It turns out that my mother, perhaps even more awed than I
was about the adventures of her only child, saved every one of my letters.)
In those early days, the importance of accuracy was burned into me. I wrote home about being
"worried sick" about a possible error in a picture caption: "They impress you so with accuracy
here," I said, "that you get almost physically ill when something like this comes up." Thankfully,
that dreaded error did not creep in. But I have never recovered from error anxiety. I think I
remember every mistake I have made in an articleand will mention one later that was
particularly embarrassing.
Next: A "Pretty Shrewd Deal"
named Bob Sheehan, liked to have his researcher sit by him (sometimes into the night, while your
plans for dinner evaporated) as he literally wrung his hands trying to come up with the next
sentence.
Another writer, John McDonald, who authored Alfred P. Sloan's My Years With General Motors
and such famous stories as "Strategy in Poker, Business, and War," rarely came to the office in
the daytime. Instead, he now and then took researchers to the racetrack, and in fact turned one
close friend of mine, Nancy Bryan, into an excellent handicapper. Meanwhile, our celebrated
chief economist, Sandy Parker, never came to the office, at any hour, because he suffered from
agoraphobia and seldom left his East Side apartment except to frequent the excellent restaurants
nearby. If you worked with Sandy, you made the trip to his apartment or perhaps got a highpriced lunch.
FORTUNE's practice of having writers and researchers travel togetherwhich lasted until the
early 1980s, when the magazine got serious about cutting costs and sent the writers out solo-produced at least one marriage and who knows what other romancing. When I joined the
magazine, the term "sexual harassment" was decades away from invention. Still, we had one
writer (married) who was notorious among the researchers for having a style of work that drove
him, so it seemed, to make a pass at every researcher he traveled with. We researchers discussed
among ourselves how to deal with this. My response, when my turn came, was to slap him.
Somehow he managed to get past that trauma and write a first-class story, whose title I will omit.
On another memorable occasion, in 1956, I worked with Bob Sheehan on a big feature about
IBM. At its outset, we met with the company's head PR man, Ted Rowe, at Manhattan's Laurent
restaurant to plan interviews with the Thomas Watsons, senior and junior, and other executives.
Discussing the senior Watson, then 82, Rowe seemed on edge. Then he was suddenly called away
to the phone. Returning, he said, "Mr. Watson has died." He added, "I imagine this will mean you
do not want to go ahead with the story." On the contrary, said Bob, it made him want to speed
ahead.
Weeks later, as we reviewed our pictures of Watson Jr., then 42, we saw that his handsome,
patrician features were drawn. I recall managing editor Duncan Norton-Taylor saying, "This is
not the face of a businessman; it is the face of a poet." Bob Sheehan's piece, "Tom Jr.'s IBM"
(September 1956), began with Bob's firsthand report on the funeral and closed with a saying of
Watson Sr.'s I had spotted in an IBM office: "It is harder to keep a business great than it is to
build it."
Four IBM regimes later, I wrote several stories about this corporate icon's descent from greatness.
One of them ("IBM's Big Blues," Jan. 19, 1987) began with a quote from its then-newish CEO
that came to seem deeply poignant: "There have been only six chief executives of IBM," said
John Akers, the sixth. "I hope that when my tour is over, people will look back and say, 'He
deserved to be among them.'" That was a dashed ambition. As 1992 ended, I was bluntly writing,
"He hasn't done the job. For eight years, which by now seem an eternity, he hasn't remotely done
it" ("King John Wears an Uneasy Crown," Jan. 11, 1993). On Jan. 26, Akers was pushed out by
his board.
In 1958, after two happy years in the middle of the book, I was promoted to another job: assistant
to Mary Johnston, who had been made chief of research. Less interested in numbers than I was,
Mary gave me the responsibility for supervising the data collection for our new and wildly
popular FORTUNE 500. We had begun to publish our list in 1955, and I had actually played a
cameo role in compiling some of its data. But we had no clue then that we were establishing one
of the great brand names in the world. We caught on fastand by 1957, when I became closely
involved with the list, we were treating it like the gold it was. For me, the 500 was a crash course
in accounting, a subject I liked immediately.
One of my other duties as assistant chief of research included reading copies of unending notes
that had been typed up for the writers. I have a distinct memory of only one thing I read in them,
this item being the product of reporting going on in 1961 for a Wall Street series. Interviewing a
Kidder Peabody vice president named Bill Ruane (a much-admired money manager today and
also a friend of mine), our writer asked whether a securities analyst, to be good, must be based in
New York. "I don't think so," said Ruane. "The best analyst I know lives in Omaha." The notes
did not indicate whether our reporting team thought to ask who this paragon was. But I stuck
Ruane's remark away in my mind, thinking that maybe someday I'd find out.
Next: A Break in the Wall
at first made small amounts of moneythe worst thing that could have happened to me, because
it made me think I knew what I was doing. And then, in 1967, I flamed out selling silver short.
My loss, gulp, was $13,176a cruel 75% of my annual salary!
There was a silver lining. When Hillary Clinton's winning adventures in commodities became
famous 27 years later, I was able to write a piece, "Confessions of a Female Commodities
Speculator" (May 2, 1994), that poked fun at her and me. I reported also that after my debacle I
had joined Commodities Anonymous, and indeed, I have never since gone near a commodities
contract.
The investing piece I wrote that probably had the greatest impact was "The Jones Nobody Keeps
Up With" (April 1966), describing the hedge fund run by our onetime writer A.W. Jones. A Wall
Street friend had told me about Jones, a scholarly, sometimes pompous sort who had largely, to
his satisfaction, escaped press attention. But I went to my first interview, with Jones's lawyer,
Lester Kissel, not really understanding hedging. Kissel gave me a breezy explanation, and I
pulled out a line that has long served me well as a journalist: "I'm sorry, I know I should have
understood that, but I didn't. Could you please explain that once more?" Later Kissel told a friend
of mine that he suspected, at that moment, that Jones's hedging and leveraging techniques were
about to be thoroughly described in print. In fact, after our story appeared, all manner of Wall
Streeters wanting to imitate Jones used our piece as an unofficial prospectus. Even today we get
many requests for copies of the article.
In another postscript to the story, Jones offered me a job. I said no to the offer--making the
judgment that I was cut out to be a business journalist, not a Wall Streeter. Still later, after I had
taken a break from the Investing column to do two major stories about the Securities and
Exchange Commission, I had another call about a job, from Manny Cohen, chairman of the SEC.
He asked if he could submit my name to the White House as a candidate for commissioner. I told
him I had a husband and two small children in New York and couldn't even consider such a
propositionappealing though it was. Today, of course, many young women, presented with
such a chance, would try to grab it. In the 1960s most women (or at least this one) just weren't
there yet.
Next: Enter Buffett [Stage West]
FORTUNE, and Buffett (who has said he might have been a journalist had he not chosen
investing) found that interesting.
John came back from Omaha saying, "I think I just met the smartest investor in the country."
Right away, I recalled those old interview notes remarking that the best analyst in the country
lived in Omaha, and said, "Oh, that must be the fellow Bill Ruane was talking about." Next, just
as 1966 was ending, Warren asked John and me to have lunch in New York with him and his
wife, Susie. I got my first look then at the phenomenon that the Buffetts wereSusie (who died
last year) because of her beautiful, caring spirit and Warren because of his brilliance. I realized he
knew everything about business I'd like to, and he sized me up as someone unusually interested
in learning. John and I were so impressed by Warren that we soon bought shares in his company,
Berkshire Hathaway (our lowest cost basis per share is $173), and have therefore benefited from
its tremendous rise in price (to $83,000 recently). Leaving aside one trade that John made in
1965, we have never sold a share.
Since those 1960s days, Warren and I have shared many business, journalistic, and social
experiences. We regularly play bridge (mostly on the Internet), and I am on the board of the
Susan Thompson Buffett Foundation. I have edited his chairman's letter in the Berkshire annual
report for nearly 30 years. We also talked for eons about collaborating on a bookwith me
editing what he wrotebut abandoned that plan because he didn't want to put in the work. And as
a writer about business, I have gained beyond measuring because of all I have learned from him
including a knowledge of insurance accounting that allowed me to realize that Harold Geneen
didn't exactly understand it. (I have also learned some absurdly useless facts. "Did you know,"
Warren once asked me, "that 'abracadabra' is the only 11-letter word that you can type out on the
left-hand side of the keyboard?")
What sets Warren apart are two complementary aspects of his character. First, he is fascinated by
everything having to do with business and investing, which means his mind is a storehouse of
consequential facts (not including "abracadabra"). Second, when he brings this knowledge to bear
on a question, he is supremely rationalunencumbered by the emotional baggage that so many
businesspeople and investors bring to their decisions. That means, for example, that he has the
patience to sit indefinitely with multibillions in cash ($45 billion now) until the right opportunity
comes along.
Since this magazine can recognize a valuable contributor when it sees one, Warren has written (or
we have adapted from his letters and speeches) six FORTUNE articles. One, published in late
1999 (Nov. 22), just months before the bubble burst, argued that investors should lower their
expectations, which by now everybody has. Warren's last FORTUNE article, "America's Growing
Trade Deficit Is Selling the Nation Out From Under Us" (Nov. 10, 2003), worried presciently
about an economic problem that only today is causing general alarm.
In the meantime, I have dealt with the sticky challenge of writing about a famous friend whose
stock I also happen to own. How do you do that? On the other hand, if you're the business writer
who knows more about this fellow than any of your competitors, how do you not do it?
I have answered these questions by staying away from doing major articles about Warren and
Berkshire except on occasions when it made unarguable sense for the magazinewhich has been
the case four times. In those instances, I determined that (a) there was indeed a story that hadn't
been told (unusual, given how much has been written about Warren), and (b) I could probably,
because of knowing the ground so well, tell it better than another FORTUNE writer could. The
last of these four articles, a part of our Most Admired Companies package in 2001, was "The
Value Machine" (Feb. 19, 2001), which centered on how Buffett was vigorously buying
companies, not stocks. Naturally, in all the pieces, I have conspicuously included the fact that I
am a friend of Warren's and a shareholder in Berkshire.
Next: "Frivolous Little Smith Girls""]
The Intimidator
If we go back to the early 1970s, I wrote two articles that attracted particular attention. One was
"How the Terrible Two-Tier Market Came to Wall Street" (July 1973), which suggestednot as
forcefully as I came to wishthat the Nifty Fifty stocks could not continue to soar above the
market. The other article was "An Annual Report for the Federal Government" (May 1973),
which wrenched Washington's fairyland figures into a corporate-reporting format. Two years
later, as a result of the article, Treasury Secretary Bill Simon and the head of Arthur Andersen,
Harvey Kapnick, formed an advisory committee, on which I served, and launched a U.S. annual
report that is still published. In number of readers, it no doubt ranks well below the Department
of Agriculture's crop statistics. But for the record, at the end of September 2004, the U.S. had
assets of $237 billion and liabilities of $4.4 trillion.
Another 1970s article, "The Three-Year Deadline at 'David's Bank' " (July 1977), gave me a tale
to tell about Chase's then-CEO, David Rockefeller, who was struggling to improve the company's
rotten record before his scheduled retirement in 1980. Interviewing him at Chase's downtown
Manhattan offices was a bit overwhelming: Here was John D.'s grandson sitting across from me
and a virtual wing of the Museum of Modern Art hanging on the wall. During my interviews,
some of Chase's executives allowed that their boss, though always courteous, was indeed
intimidatingjust enough to keep them from speaking up about needed changes. Omitting
names, I repeated those observations to Rockefeller, who found them mystifying. "Do I scare
you?" he asked. And I replied, "Yes, a little." I wrote this exchange into my first draft. My
longtime favorite editor, Dan Seligman, immediately told me he'd found an error in my
manuscript. I may have paled. Said Dan: "I don't think you were scared at all." The story we
published includes Rockefeller's "Do I scare you?" but not my answer.
Next: The Women Rise Up
Shocked and angry, but also detesting the idea of hearings, Time Inc.'s management ultimately
made a formal commitment to refrain from discriminatory acts and to open up all jobs to women.
Each magazine also made specific changes aimed at leveling the playing field. FORTUNE began
a program to train women as writers and promoted some senior researchers to "associate editor,"
previously a writer's title. In a change I thought of particular economic value, researchers who
made a "material contribution" to an article (and almost always, researchers did) were given a
credit line. If you look at the bottoms of columns in this issue's articles, you will see many credit
linesand you can know that they are a result of the rebellion of women in 1970.
Next: The Men Move In
problem. I called it "a risk-reward decision in which we are playing double or nothing." But what
I was always thinking to myself is that at heart we were talking about the very sad event of killing
a magazine. Yes, there would be a new FORTUNE, but no matter how good the biweekly was
and it became excellentthe magazine I went to work for in 1954, the one we call "the old
FORTUNE," would have died.
This, though, was another train ready to leave the station. On the late 1977 evening at which
Donovan, a hero of mine then and now, was to announce the biweekly at a party for the staff, I
hung around my office to pack up for writing an International Paper story at home. When I finally
got to the boardroom on the 34th floor, Hedley was just beginning to speak in his deep voice to a
crowd that was spilling into the hallway. I realized then that I couldn't bear to listen, and I turned
and left.
I obviously didn't quit. In fact, when I look at the stories I've written since the big change, in
January 1978, some I like the most are three-pagers that were close to the news, such as "AT&T
Has No Clothes" (Feb. 5, 1996). But the biweekly continued to run lengthy, deeply researched
articlesif fewer of themand for the most part that's what I kept on writing. There was, for
example, "The Leaning Tower of Sears" (July 2, 1979). The reporter working with me on that
story was a smart 28-year-old named Rik Kirkland, who later became my ninth managing editor.
In writing "The Madness of Executive Compensation" for our July 12, 1982, issuenote that
long-gone year, 1982I hoped I might help turn the tide of greed. We all know how well that
worked.
In 1982 I also wrote the first of my many stories"Behind the Profits Glow at Aetna" (Nov. 15)
that exposed the machinations of companies working to show earnings they didn't really have.
The Aetna article, which I'd tumbled to because of a footnote in the company's annual report,
sparked an SEC investigation that forced the company to restate its earnings. Next were two
pieces about American Express's insurance subsidiary: "How Fireman's Fund Stoked Its Profits"
(Nov. 28, 1983) and "The Earnings Magic at American Express" (June 25, 1984). The second of
those articles, which was the result of an anonymous letter sent me in a Fireman's Fund envelope,
caused Jim Robinson, CEO of American Express, particular consternation. He and an army of
people tried to convince meunsuccessfullythat it was perfectly fine for Fireman's Fund to
have reported handsome, rising earnings in the 1980-83 period when truly its profits were
shriveling.
Among the emissaries Robinson sent was Willkie Farr & Gallagher lawyer Kenneth Bialkin,
whom I'd known since his 2-year-old daughter and mine rode the swings together in a Manhattan
playground. In the article, I quoted Ken as saying, "If you tell me that it's improper under all
circumstances for management to want to smooth out their results, adjust the level of risk, or to
smooth out reserves, or to move figures from one period to anotherif you tell me that's under
all circumstances illegitimate, I'll tell you you don't understand the way American business is
conducted." (Today Ken, now with Skadden Arps Slate Meagher & Flom, is one of the three lead
lawyers working for Hank Greenberg, ex-CEO of AIG, who has famously said that regulators
have injudiciously been trying to turn "foot faults" into "a murder charge.")
The problem was that I did understand how American business was being conducted, and I didn't
like it. So I kept on spotlighting whatever misbehavior I could find. "The $600 Million Cigarette
Scam" (Dec. 4, 1989) told the story of trade-loading, also known as channel-stuffingthe
practice of inducing your wholesalers to buy in this quarter what they would have naturally
bought in the nextwhich RJR's tobacco division had covertly done for years to manufacture
earnings. New management, though, in the person of CEO Lou Gerstner and tobacco chief Jim
Johnston, had publicly sworn off the practice, which is how everybody learned of its previous
existence.
A reporter, Mark Colodny, and I then interviewed each of the men, and Mark began to notice how
feverishly Johnston was smoking. Mark counted nine cigarettes in two hours! That
journalistically irresistible fact made it into the story. Later, RJR's PR head, Dave Kalis, who in
his previous job, at American Express, had also endured my Fireman's Fund interviews, handed
me what I think was intended as a compliment (and that he may even have meant): "Jim doesn't
normally smoke that much. I think you probably don't realize how much pressure an interview of
yours puts on people."
I remember a call I got not long after the RJR story from a friend of mine who'd recently retired
from a high-up job at Bristol-Myers Squibb. "Everything you said in the article about the folly of
trade-loading is true," he said. "It's uneconomic, it's a habit almost impossible to break, it's like
smoking dope. But I'll tell you thisthe next time some sales organization needs to stuff the
channel to make its numbers, I bet it will do it." And as it happens ... 14 years later, in 2003,
Bristol-Myers was revealed to have been channel-stuffing for years. For its sins the company has
since been fined $150 million by the SEC and is paying $300 million to shareholders in
connection with a Department of Justice deferred-prosecution agreement.
One person with whom I argued in the mid-1990s about "managed earnings" was GE's Jack
Welch, a man I admire in many ways. As we sat in a conference room near the top of the GE
Building in Rockefeller Center, I told Jack that I thought GE's well-known practice of
"smoothing" its earnings was terrible. He said, in that high raspy voice of his, that he couldn't
disagree more. "What investor would want to buy a conglomerate like GE unless its earnings
were predictable?" he asked. It was an argument about which neither of us would budge.
As a digression, I will report another, lighter argument I had with Jack. One day in 1999 while
my husband and I were vacationing on Sea Island, I learned from then-managing editor John
Huey that Welch was about to call me to protest a change we were planning to make in GE's
industry listing in the FORTUNE 500. Up to then, we had categorized GE as an electrical
equipment company; because its revenues had changed in composition, we were now planning to
list it as a diversified financial services company. Huey, the coward, had told Jack we were just
following "Carol's rules" and that only I could bend them, which was malarkey.
Jack called, nonetheless, and put up a fervent, how-can-you-possibly-do-this argument. "Why do
you care so much?" I asked. Because, he replied, young engineers would no longer want to work
for GE if they thought it a financial services company. A comical picture formed in my mind: A
Purdue engineering student goes to the library, sees that FORTUNE has slotted GE in financial
services, and shouts, "Never in a million years will I go to work for this company!" Truth is, Jack
probably hated the change because he knew price/earnings ratios for financial services companies
were lower than what GE was selling for. I told Jack that the rules were the rules. And we
designated GE a diversified financial services company.
A "Split" Cover
So back to serious stuff, which is a pretty good way to describe my article "Lies, Damned Lies ,
and Managed Earnings," published in 1999 (Aug. 2). There had been plenty of big scandals by
thenCendant, Rite Aid, Waste Management, Sunbeam, McKesson HBOCbut no one
connected with them had gone to jail. In fact, looking for CEO felons to list in a table, I had to
settle for small-fry companies. But the first two sentences of my piece said, "Someplace right
now, in the layers of a FORTUNE 500 company, an employeeprobably high up and probably
helped by people who work for himis perpetrating an accounting fraud. Down the road that
crime will come to light and cost the company's shareholders hundreds of millions of dollars."
Plainly, I goofed on costs. I should have said "billions of dollars," since that was the toll of the
scandals soon to surface: Enron, WorldCom, HealthSouth, Adelphia. Otherwise, I feel good about
the soundness of those sentences (and the ones that followed). I felt satisfied also that this story
was to be promoted by a strong cover created by our art and photo people. It showed a large,
heavy pot of smoking, boiling water in which a gray bookkeeping ledger was perishing. The
cover talked about "cooking the books," and said, "Cross the line, and you may do time." A
rendition of that cover hangs on my office wall today, overlooking the toxic waste.
Come to think of it, some readers never saw that cover. Those were the days of the Internet
bubble, and in FORTUNE's halls there was a competing cover, titled ".com fever." This version
showed a Harvard MBA striding purposefully along a railroad trackI never quite got that
image; was he about to hop a freight train?heading toward a job with a website. And what do
you know? My editors decided that FORTUNE would for the second time ever do a "split" cover,
in this case meaning that newsstand buyers would get the Internet image and subscribers would
get the cooked books. For those of you who missed the cover the first time around, it's shown
here at the top of the page.
Irrational exuberance, of course, wasn't limited to the dot-com world. Blue chips had their folly
too. For some time I'd wanted to pursue a story attacking the notion that big companies could
keep turning out 15% earnings increases year after year. To my puzzlement, I couldn't get
managing editor Huey, a great journalist with a superb story sense, interested in the piece. The
situation changed when John moved up to editor of the FORTUNE/Money group in early 2001
and Rik Kirkland became FORTUNE's managing editor. Rik quickly scheduled the story, which
ran as "The 15% Delusion" (Feb. 5, 2001). A bit of immodesty here: Bob Eckert, CEO of Mattel,
has called that piece "my all-time favorite business article ever." And Huey's reluctance? What I
heard eventually is that he basically disagreed with my thesis, believing instead that really
effective managers like Welch and Time Inc.'s own Don Logan could somehow keep the 15%
going. Asked for his thinking now, editorial director Huey responded, "I have since gotten
religion and conceded the error of my ways. Duh!"
One sad footnote to the bubble days, this one having to do with the Morgue: With the arrival of
the Internet, and with the company's increasing determination to bear down on costs, Time Inc.'s
vast collection of bio and company files were moved to storage in Pennsylvania. You could still
get the folders (though Uncle Homer's file had by then finally bit the dust), except that it took
time to retrieve them. Then, one day in 1998, I called for the company file on American
International Group and was met by, first, silence and, second, "I'll get back to you," from the
librarian on the line. The person who called next was the head of the library, who confessed in
enormous embarrassment that all the company filesthis priceless resourcehad burned in their
storage site and that she somehow hadn't gotten around to telling the FORTUNE staff of the loss.
I may have shed a couple of tears that day (as I may be doing now, just from writing this).
Luckily, the bio files did not burn, and to this day I use them.
Next: Poison Pill
Poison Pill
If you will permit me to grossly stretch a point, I will say that the banishment of the Morgue's
files to storage resembled what happened to Time Inc.'s magazines in 1989. That was when Gulf
& Western's Marty Davis sought to take over Time Inc., and in defense, we hurtled ahead with
our planned merger with Warner Communications, which was headed by the egregiously
compensated Steve Ross. While that outcome was still in doubt, Jason McManus, then Time
Inc.'s editor-in-chief, hosted a lunch for maybe a dozen of the company's senior writers, including
me. He reported, with satisfaction, that it appeared Davis would be repelled. Getting mainly sour
looks, he asked for our thinking. Expressing an opinion that I knew was shared by many others in
the building, I said I did not want to see the magazines pushed down into the bowels of any big,
sprawling company. I added a specific worry: "The situation is worse for FORTUNE than for the
other magazines because we write about business and need to be free of conflicts about what we
say. Any new business the company gets into creates problems for us."
Point noted, perhaps, but certainly not taken. With the creation of Time Warner in 1989, the
magazines went from their premier spot in the old company to underground storage in the new.
So today Carl Icahn wants to see the publishing operationsTime Inc., that isspun off into a
separate company. I certainly would not care to see such an enterprise be run by Icahn, whom I
got to know while doing a TWA tale, "The Comeuppance of Carl Icahn" (Feb. 17, 1986). Any
man who can turn standard airline food into substandard food is not someone you want running a
magazine. But his idea of a separate publishing company? Gets my vote!
I say that, even though I cannot complain that the 1989 merger affected my work in any way.
Twice I wrote biting articles about cable TV's John Malone ("The Enrichment of John Malone,"
Nov. 15, 1993, and "High Noon for John Malone," Jan. 13, 1997). Those pieces not only took me
into Time Warner's TV cable neighborhood but also left me shooting bullets at a man who
controlled major amounts of Time Warner stock. To my knowledge, no one in top management
interfered in the least with those stories.
Next: Doing the AOL Math
closed, and everyone knew we'd have to be dead-solid perfect in what we said. My assignment,
unsurprisingly, was to look at the financial prospects for the merged companies. Starting off, I
had no opinion about that matter. But I took the precaution of asking Huey to reassure me that no
holds were barred in this project. He did so.
When we closed the story well after midnight on the Friday of our closing week, the title was
simply "AOL+TWX=???" (Feb. 7, 2000). But the "deck" just below had the killer punch: "Do the
math, and you might wonder if this company's long-term annual return to investors can beat a
Treasury bond's." The last two sentences of the piece, for which my editor, Tim Smith, thought up
exactly the right closing words, spoke of the colossal difficulty the merged company would have
in making its $280 billion market cap grow: "It will be like pushing a boulder up an alp." If you
need a reminder, the market cap in late August was $83 billion. (A ten-year Treasury bond extant
at the merger date has been returning 6.5% annually and has vaulted in price besides, while a
Time Warner share has lost 60%.)
Some people have asked me whether it wasn't tough to write that story. Tough, yes, in the sense
of hard work. But not tough in the sense of my having any reservations about arguing my
conclusion: that this merger was headed for trouble. I think the assignment might have been very
difficult for a young writer looking forward to a career in the company. But I knew I was going to
be able to say what I thought, and for sure I wasn't going to get fired. Think of the newspaper
headline: time warner fires veteran fortune writer for bashing merger. No, that wasn't in the cards.
What was, though, was widespread surprise that we'd be so unrestrained in what we wrote. Said
Disney's Michael Eisner, in essence, to Huey: "I always thought all that talk about editorial
independence at your company was a lot of baloney. I see now that it isn't."
I have since done two other articles about the merged company, and both have surely stung. The
first, "AOL Time Warner's New Math" (Feb. 4, 2002), recapped the merger's terrible results for
the company's shareholders. The story also included a box that reported my belief, based on good
evidence, that our departing CEO, Jerry Levin, was being pushed out. Levin talked to me on that
story, maintaining firmly that he was leaving of his own accord. But the conventional wisdom
today, buttressed by a couple of books about the merger, is that he did not.
The other story, "Why AOL's Accounting Problems Keep Popping Up" (April 28, 2003), allowed
me to do something I really like: explain a complicated subject in a way that makes it easy for the
reader to understand. The complexity in this case was how AOL had fabricated $400 million in
advertising revenues out of a deal it did with Bertelsmann. The SEC and the Department of
Justice, fully on that case when I did the story, have since penalized Time Warner $450 million
for what AOL did; Justice is still considering criminal prosecutions of individuals.
Reporting that story, I tried to interview Time Warner executives, CEO Dick Parsons included.
Word came back that our people could talk only off the record. Now, I will happily do what we
call not-for-attribution interviews when I am talking to some side party in a story. But over the
years I have told a good many companies that were central to my articles that my interviews with
them must be on the record. I certainly didn't think I could tell my own company anything but the
same. So Time Warner stuck to its position, I stuck to my mineand we did not talk.
In the wake of my Time Warner stories, the article of mine that gained the most attention was this
year's piece on Hewlett-Packard. It was a relatively unusual assignment for me: I'm not a tech
writer. But there are times in the affairs of tech companies (as there were when I wrote about
IBM) when the story is business, not technologyand that's why Rik Kirkland asked me in
August 2004 to look into HP. The impetus was the terrible quarter the company had just reported.
But the real goal was to figure out what we should be saying about CEO Carly Fiorina and the
famous 2002 merger she had engineered between HP and Compaq.
This story then proceeded to drive me a little batty. Despite weeks of research in the fall that
included a long interview with Carly, I couldn't figure out what I had new and insightful to say. I
told Rik that except for two cover stories on derivatives that I'd done in the 1990s, this HP story
might be the hardest assignment I'd ever had. Then, suddenly, as I plowed through HP documents
while flying again to the West Coast to interview Carly, I knew with conviction what should be
said: The results that the company had just announced for its 2004 fiscal year were horrible in
comparison with the detailed forecasts that the company had set forth in its February 2002 merger
proxy. In other words, by HP's own standards, this merger had not worked. That was the message
of "Why Carly's Big Bet Is Failing," which came out in the issue dated Feb. 7 but hit our website
Jan. 22.
Carly was fired by her board two weeks later, on Feb. 8. The company's new chairman said
"recent press coverage" had played no role in the ouster.
Next: Ty CobbYes, Ty Cobb
Ty CobbYes, Ty Cobb
That brings me up-to-date on my recollections. But I have reached this point without relating
perhaps the most entertaining fact about my FORTUNE years: In 1957, I had two dates with Ty
Cobb. I was 28 and he was 70. We met because he watched a quiz show, Tic Tac Dough, that I
was on for four days and on which, out of years spent following the St. Louis Cardinals, I
correctly answered some baseball questions. Cobb then asked me to have lunch at the "21" Club.
A couple of my male friends thought that my accepting was not a good idea, perhaps believing
that Cobb was somehow going to extend his base-stealing record in broad daylight at "21."
I went to lunch; I could not have made myself turn down that invitation. Cobb was smartthat fit
his reputation on the diamondand gentlemanlyth
at certainly didn't. At lunch he came forth with a second invitation, which was to go to the OldTimers Game at Yankee Stadium. I couldn't turn that down either. But there was no third date.
This was not a match made in heaven.
On the other hand, my joining FORTUNE may have been. Most people who work have not been
as lucky as I. To have had an absorbing, worthwhile job, carried out in the company of talented,
likable people bent on creating the best product possible, in a collegial environment that many a
person who has come from another journalistic organization finds amazingall that is not the
average working experience. And that's why I'm still here. This is a hard place to leave.