M.M.

Khan : HRD is the process of increasing knowledge, capabilities and

positive work attitudes of all people working at all levels Human Resource
Development

Adam Smith : is the integrated use of training, organization, and career

development efforts to improve individual, group and organizational
effectiveness.
in a business undertaking
Prof. Rao - HRD is a process by which the employees of an organization are
helped in a continuous and planned way to acquire capabilities required to
perform various functions associated with their present or expected future role ,
develop their general capabilities as individuals and discover their own
potentials, develop an organizational culture in which superior subordinate
relationship, teamwork and collaboration among subunits are strong and
contribute to professional well bein
OBJECTIVES
1) To provide opportunity for development of employees and fulfill the career
aspirations of the working force.
2) To suitable need based training programs prepare newly inducted staff to
perform their work with high level of competency and excellence.
3) Assist the existing and potential customers in the better use of our
equipments by training the employees.
4) To meet social obligations of industry to contribute towards the excellence
of technical and management education.
5) ) To promote a culture of creativity, innovations, human development,
respect and dignity.
6) 6) To create environment for the trainees conducive to their character
building.
7) 7) To maintain and effective work force in the social and technological
changing environment.
Elements of HRD
1. Employees are to be adopted into the family.
2. Employees welfare should be the foremost of the companys concern.
3. Every individual needs to be developed as a whole persion and every
person needs to be given opportunities for development.

4. Retaining and multi-skilling should be an on going responsibility of the

company.
5.

The needs to ensure a faire and reasonable compensation which will

secure a decent standard of living for every workman.

6. The reward system should be based on merit and contribution

7. The workplace should be clean ,healthy and congenial to work and the
quality of life is to be preserved.
8. Forums should exist for frank and open discussions on work related issues
on a continuous basis.
HRD Functions :
HRD Providing skill input to trainees Identifying
training needs and imparting training Outside deputation for competency
enhancement Competency mapping Organizational development activities
Conducting sessions and workshops Training and development (T&D) .
THE NEED FOR HRD :
Implementing a new policy Implementing a strategy Effecting
organizational change Changing an organization's culture Meeting changes in the
external environment Solving particular problems.
SCOPE
Human Resource Information

Performance Appraisal

Potential Appraisal

Career Planning

Training and Employee Development

 Organization Development

Rewards

Employee Welfare and Quality of Work Life

Human Resource Information

Strategies for HRD

Recruitment, selection and placement

Training: usually refer to teaching operational or technical

employees how to do the best for which they were hired

Performance appraisal: A formal assessment of how well an

employee is doing his or her job.

Performance feedback: It refer to the giving feedback to subordinate about their performance.

Rewards, incentives, punishment and employees welfare.

Counselling and guide

Wage system- that it meets the needs of health, education,
nutrition, water, sanitation, environment, communication.
Manpower planning

Promotion, transfer and separation.

NEGOTIATION
Negotiation is any activity that influences another person. Heres how a number
of leading thinkers define the topic,.

Negotiating is the process of getting the best tgerms once the other side
starts to act on their interest.

On Negotiating by Mark. H. Mc. Cormack.

....... Negotiating is ..... A means of achieving ones goals in every

relationship regardless of the circumstances.

The art of Negotiating by Gerard I. Nierenberg

Negotiation is a field of knowledge and endeavor that focuses on gaining

the favour of people from whom we want thins.

Negotiation is a basic means of getting what you want from others.

Negotiation is multi-faceted :
1
2
3
4

Time: specific deadlines , a sense of urgency, an initial or follow-up

opportunity/ meeting and all that entails ,inaction
Environment- physical environment , professional or cultural
expectations
Personalities- temperament and behaviour , number of people in the
setting.
Personal issues- personal

INTER-PERSONAL PROCESS , HELPING PROCESS-COMMUNICATION AND

FEEDBACK
OVERVIEW

Understand of the nature of relationships.

Understand how strong interpersonal skills will magnify your personal

power

Explore your interpersonal behaviours

Analyze various communication styles and recognizing your own

Provide strategies for effectively interacting with communication styles

different from yours

Build skills in conflict prevention and management, and

Consider behavioural standards that guide relationships

Dealing with interpersonal relationships is a complex subject

The interpersonal relationships between students and teachers, teachers

and other teachers, teachers and administrators, school staff personnel,
parents, and community members are vital for creating a positive
successful learning environment for all students.

No matter how hard you work or how many brilliant ideas you may have, if
you cant connect with the people who work around you, your professional
life will suffer.

WHAT IS IR?

affiliations

social
associations

connections

We define types of interpersonal relationships in terms of relational

contexts of interaction and the types of expectations that communicators
have of one another to participate in positive, caring, and respectful
relationships.

SIX SUCCESS ELEMENTS IN RELATIONSHIPS

It takes a combination of
1. Self-awareness,
2. Self confidence,
3. Positive personal impact,
4. Outstanding performance,
5. Communication skills and
6. Interpersonal competence
7. to succeed in your career and life
SELF AWARENES

Becoming self-aware is the first step to improving our interpersonal

effectiveness.

Most of our behaviours are natural for us.

We aren't aware of the impact these behaviours have on others. That

leaves us with "blind spots" that others don't want to mention to us
because they don't want to hurt our feelings, they are afraid of a reaction
from us, or they just don't care.

Through self-awareness we learn what impact our behaviours - both

positive and negative - have on others. That knowledge helps us become
more effective in our interactions with others
SELF-CONFIDENCE: Sureness about ones self-worth and capabilities

POSITIVE PERSONAL IMPACT

Do you know how other peoples see you? When you leave a meeting or
end a conversation, what impression do you leave behind? What picture
do other people have of you? How do you think they perceive you?
What ever you do it to the best of
your ability
DO it with thy MIGHT! (MICOsMotto)
COMMUNICATION SKILLS

Interpersonal communication can mean the ability to relate to people in

written as well as verbal communication. This type of communication can
occur in both a one-on-one and a group setting. This also means being
able to handle different people in different situations, and making people
feel at ease.

active listening,

giving and receiving criticism,

dealing with different personality types, and

nonverbal communication.

3 FACTOR MODEL OF INTERPERSONAL COMPETENCE

Interpersonally competent people:

1. are self aware. They use this awareness to better understand others and
to adapt their behaviour accordingly.
2. build and nurture strong, lasting, mutually beneficial relationships.
3. resolve conflict in a positive manner. (Bilanich)

WHAT ARE INTERPERSONAL SKILLS

A set of behaviours which allow you to communicate effectively and

unambiguously in a face-to- face setting

They can also be thought of as behaviours which assist progress towards

achieving an objective

Interpersonal relationship skills help us to relate in positive ways with

our family members, colleagues and others. This may mean being able to

make and keep friendly relationships as well as being able to end

relationships constructively
SIX INTERPERSONAL SKILLS

There are just six interpersonal skills which form a process that is
applicable to all situations:

1. Analyzing the situation

2. Establishing a realistic objective
3. Selecting appropriate ways of behaving
4. Controlling your behaviour
5. Shaping other people's behaviour
6. Monitoring our own and others' behaviour

APPLICABILITY OF INTERPERSONAL SKILLS

Analyzing the situation helps us to set realistic objectives

Establishing objectives, in turn, provides the context in which to make

choices about how best to behave

By being conscious of our own behaviour in working towards the

achievement of objectives we are more likely to influence other peoples
behaviour

Constant monitoring will provide the feedback we need to make situationdependent adjustments

Good interpersonal skills LEADS TO Interpersonal competence

INTERPERSONAL COMMUNICATIONS
Most people want to be understood and accepted more than anything else
in the world.

Knowing this is the first step toward good communication. Good

communication has two basic components:

1. You listen to and acknowledge other people's thoughts and feelings:

Rather than showing that you only care about broadcasting your feelings
and insisting that others agree with you, you encourage others to express
what they are thinking and feeling. You listen and try to understand.
2. You express your own thoughts and feelings openly and directly: If you
only listen to what other people are thinking or feeling and you don't

express your own thoughts or feelings, you end up feeling shortchanged or

"dumped on."

COMMUNICATION STYLES
There are four styles of communication:
1. passive
2. aggressive
3. passive-aggressive
4. assertive
Passive communication involves the inability or unwillingness to express
thoughts and feelings. Passive people will do something they don't want to
do or make up an excuse rather than say how they feel.
The aggressive style of communication involves overreaction, blaming and
criticizing. Aggressive people try to get their way through bullying,
intimidating or even physical violence. They do not or will not consider the
rights of others

Passive-aggressive is a combination of the first two styles - they avoid

confrontations (passive), but will be manipulative to get what they want
(aggressive). Passive-aggressive people will sometimes use facial
expressions that don't match how they feel, i.e. smiling when angry.

Assertive behaviour involves standing up for oneself. Assertive people will

say what they think and stand up for their beliefs without hurting others.
WHAT IS CONFLICT?

Conflict occurs in situations in which there is opposition. Opposition occurs

when a solution cannot be found in a disagreement.

Conflict is a disagreement through which the parties involved perceive a

threat to their needs, well-being, interests or concerns.

Perceive a threat can be physical, emotional, power, status, intellectual,

etc.

Conflict is healthy and a normal part of any human relationship.

CONFLICT RESOLUTION : involves identifying areas of agreement and

areas of compromise so that a solution to the disagreement or conflict
occurs.

There are five methods to handle conflict:

Running away

Being obliging to the other party

Defeating the other party

Winning a little/ losing a little

Co-operating

Resolving conflict is an art of communication USING interpersonal

communication skills
INTERPERSONAL COMMUNICATION SKILLS

A respectful tone of voice conveys that you are taking others seriously
and that you also expect to be taken seriously.

Eye contact is vital for good communication. For example, how would
you feel if the person you were talking to kept looking around the corridor
or out the window?

Appropriate body language encourages conversation

Nodding your head, smiling, laughing, listening etc

Clear, organized ideas help you accurately and honestly describe your
feelings and contribute to conversations and to decisions that need to be
made. Good communicators are also specific.