Janell K.

Baker
2748 South Telluride Ct
720-870-0349 home
303-887-1657 cell
janellbaker@msn.com

Work History
Colorado Orthopedic Consultants
1411 S. Potomac St. Aurora, CO 80012
February 28, 2008 – present
QA Data Manager – Clinical Research Department
• Performs QA internal audits on all subject charts, across all protocols, to ensure that
GCP and protocol guidelines are being adhered to.
• Extrapolates data, completes case report forms, and ensures timely data submission in
accordance with SOP.
• Utilizes multiple electronic data systems to access research forms and keeps current
all applicable patient reporting and tracking functions including but not limited to
Medidata Rave and Oracle based systems.
• Actively prepares for and participates in monitoring and auditing activities.
• Assists in ensuring that all queries are resolved in a timely manner in accordance with
SOP and sponsor requirements.
• Responsible for processing, filing and maintaining protocol regulatory documents.
• Oversees and maintains the on-call schedule for the study coordinators. Oversees
scheduling study coordinators work schedules when required by particular protocols.
• Performs study visits which may include phlebotomy and processing samples, ECGs,
spirometry, and vital signs.
• Provides technical support for network, desktop computers and peripherals.

Boulder Internal Medicine & Front Range Preventive Imaging

2880 Folsom Ste 100
Boulder, CO 80304
October 2005 – present
Consultant/System Administrator
• Sets up, configures, and supports internal and/or external networks.
• Develops and maintains all systems, applications, security, and network
configurations.
• Troubleshoots network performance issues and creates and maintains a disaster
recovery plan.
• Recommends upgrades, patches, and new applications and equipment.
• Provides technical support and guidance to users.
• Performs audits and monitors various network activities
• Provides application support for billing, scheduling and electronic medical record.
(BillingLogic/Chartlogic)
• Provides problem analysis and resolution.
• Maintain 36 computers and 4 servers
• Creates, maintains and updates two office websites hosted on site.
• Assigned position of HIPAA security officer and reviews updates and revises
office/computer policies.
• Cisco Call Manager and VOIP phone system

Boulder Community Hospital (Community Medical Associates)

Boulder, CO
March 1, 2007 – April 30, 2008
Data Systems Coordinator
• Provides application support for billing, scheduling and electronic medical record.
• Supports the implementation of new systems into the practice and outlying clinics.
• Cisco Call Manager and VOIP phone system
• Provides problem analysis and resolution.
• Recommends upgrades, patches, and new applications and equipment.
 Janell K. Baker
2748 South Telluride Ct
720-870-0349 home
303-887-1657 cell
janellbaker@msn.com

• Provides technical support and guidance to users.

• Troubleshoots network performance issues

Hewlett Packard (Computer Generated Solutions, Sitel) Contractor

Colorado Springs, CO
April 2005 – October 2005
Support Engineer
• Provide telephone support to end users on a variety of issues on the Dow Global
Service Desk.
• Perform first and second level security administration and English support to all users
worldwide by Identifying, researching, and resolving technical problems on a call to
call basis.
• Perform escalations to other Service Providers all within the Dow contract.
• Documented tickets using Clarify – ClearSupport.

Boulder Internal Medicine & Front Range Preventive Imaging

Boulder, CO
2003 – April 2005
Project Assistant, Health Information & Precertification Coordinator
• Developed the Information Security Architecture for the future installation of the new
computer system.
• Developed and wrote necessary document updates for job descriptions, employee
manual, Autoclave Maintenance and Sterilization Manual as recommended by the CDC
and OSHA.
• Increased quality of patient care by expediting referrals, prior authorizations and
medical records to insurance companies and outside offices for a fast paced office of
six providers.
• Negotiated contracts with insurance companies for separate imaging facility owned by
primary physician.
• Reorganized and created current position to help back office run more efficiently.
• Assists medical assistants during short staff situations.

Boulder Community Hospital

Boulder, CO
1995 – 2004
Unit Coordinator/CNA
• Coordinated a fast paced 25 bed Orthopedic and Neurology unit by prioritizing
workload to meet the needs of the department and the patients including the incoming
and discharge of patients to keep room assignments up to date.
• Input physicians’ orders into the Meditech to alert departments to schedule procedures
and exams.
• Input purchasing orders for office supplies and dietary supplements.
• Multi-line phone system.
• Great customer service skills.
• Nine years of functional experience using Meditech.
• Assisted Director in preparing payroll using TimeKeeper Central.

Education/Certifications
 Janell K. Baker
2748 South Telluride Ct
720-870-0349 home
303-887-1657 cell
janellbaker@msn.com

Certified Venous Access Specialist Association, Phlebotomy Certification, 2/2010.

• Cert #44488-PT10
Colorado Technical University, Bachelor of Science degree in Computer Science, 2004. GPA 3.95
Colorado Technical University, Associates of Science degree in Information Technology, 2003.
GPA 3.97
Pima Medical Institute, Nursing Assistant Certification and Diploma, 1995.
• State of CO Certification # 309582 exp 1/31/2012.
International Correspondence School, Computer Assisted Small Business Management
Diploma, 1993.

Continuing Education
“GCP Training Seminar”. Certificate of Completion. July 30, 2008.
“Protecting Human Research Participants”. Certificate of Completion. June 4, 2008.

Organizations/Affiliations
Society of Clinical Research Associates (SOCRA) 2009 - current

Computer Skills
• Highly skilled and effective computer technician with professional certificates in C++
Programming, Client Java Programming, Software Engineering Methods, and Object
Oriented Methods
• Visual C++ 6.0, JBuilder 9.0, Forte for Java CE, Microsoft Project 2000, Visio 2002,
• Microsoft Windows Client/Server applications 98/2000/XP/ SBS 2003,
• Timekeeper Central, Fifteen years of functional experience using Meditech Software,
BillingLogic/Chartlogic EMR, LSS EMR