Professional Documents
Culture Documents
Presently banking is a very dynamic sector in our country. Its impact in our country economy
is quite vast. Banking business is little bit different from other business. It mainly deals with
organizations with money and credit activity. Bank is a profit oriented organization. A bank
invests its funds in many ways to earn more and more profit and most of its income is derived
from loans and advances. Bank makes loan and advances to traders, businessmen,
industrialists and many other persons against security of some cautious policy and sound
lending principle in the matter of lending.
One of the primary functions of commercial banks is sanctioning of credit to the potential
borrowers. Banks credit is an important catalyst for bringing about economic development in
country. Without adequate finance there can be no growth or maintenance of a stable
economy. Bank lending is important for the economy, for it makes possible the financing or
agriculture, commercial and industrial activities of a nation. At the same time, a bank will,
therefore, distribute its funds among various sectors in manner as to derive sufficient
incomes.
Dutch-Bangla Bank Ltd. is one of the largest commercial bank in the country, has some
prejudice to finance directly on priority basis to agriculture, industry and commerce sector for
strengthening the economic base of the country. A large amount of the total economic
activities of the country transacts along with DBBL itself.
Hence it is very clear that, DBBL plays one of the key roles to move the economic wheel of
the country.
With the help of DBBLs Internet Banking you can enjoy the convenience of banking from
your home or office via the secured server of DBBL. Your security is extremely important to
DBBL. Internet Banking incorporates the use of firewalls, encryption, SSL from version and
passwords to ensure that only you have access to your accounts. For optimum security DBBL
requires all users to change their passwords the first time they use internet banking account
and makes it operational.
Origin of the study:
Present world is changing rapidly to face the challenge of competitive free market economy.
To keep pace with the trend banks need executive with modern knowledge. To provide fresh
graduate with modern theoretical and professional knowledge in banking and financial
institution management, Department of management and Business studies, International
Islamic University Chittagong is conducting Master of Business Administration (MBA)
program. The internship phase, introducing the practical orientation in different organizations
is an indispensable part MBA program. Under this phase the students are sent to gather
practical knowledge about organizational environment and activities. The students also have
to submit a report on practical orientation in the respective organizations. Being a student of
MBA I had the opportunity to work in Dutch-Bangla Bank Ltd. (Dhanmondi Branch). The
report topic is Internet Banking of Dutch-Bangla Bank Ltd.
Objective:
Broad Objective:
To have an understanding on the Internet Banking Policy of Dutch-Bangla Bank Ltd.
Specific Objective:
Methodology
Data Source:
The report is based on both on primary and secondary sources of information. Interviewing
the manager and officers of the bank, observing customers has provided the primary sources
of information. Further the secondary sources of information are the Internet manual, various
banking related books and websites of the bank.
Scope of the Study
Dutch-Bangla Bank is one of the leading banks in Bangladesh. The scope of the study is
limited to the Dhanmondi branch only. The report covers the background, functions and
mostly the Internet Banking of the bank. The scope of the study is just to acquaint with the
Internet banking scenario of DBBL, particularly Dhanmondi Branch.
Limitations of the Study
The following limitations are prepared are apparent in the report
The aim of practical exposure program is to exercise the practical desk works of the
bank and mainly prepare a report of the procedure of work on different desks. But it
was difficult
A log in page will come. Enter your User ID provided to you by the bank and your
password.
If you are first time in Internet Banking, the system will prompt you to change your initial
password
With DBBLs Internet Banking you can do the following:
Transfer Fund
Stop Cheque
ACCOUNT INFO:
Account Summary
1. Click Account Summary menu. A page is displayed.
2. You will see a list of your current, savings, term deposit and retail loan accounts and
the current balances in each account in the account currency.
Account Details
Get a number
Auto refill
Stop Cheque
You can stop the payment of a cheque or a range of cheque or a range of cheque leaves issued
from your account.
You can also inquire any cheques status linked with your account.
Change Password
You can change your old internet banking password by choosing the change password option.
Rates Inquiry
You can find out the banks interest rates for all types of deposit accounts using the interest
rate inquiry option.
You can also find out the current exchange rate against the local currency by using the
Foreign Exchange Rate Inquiry option.
Limitations & Recommendation:
Dutch-Bangla Bank Limited already achieved good reputation among all the newly
flourishing banks. Based on its market conditions it has developed a strategy and stature of its
own.
After working with DBBL for three moths I observed a number of areas, which require
attention. Following are my recommendations for improvements in those areas:
# The general banking department should have another working hand not only to assist the
heavy workload of the bank officials but also a give immediate feedback to its valued
customers through telephone or as such regarding customers daily transaction.
# Personal relationship should be build up with the customers/depositors. They can be sent
different gift item like calendar, diary, card etc. on different occasions like Eid , New Year
etc.
# The decoration of dhanmondi branch should improve.
# Branch expansion should be done very rapidly in order to make the best use of on line
banking, which will not only increase the efficiency of the bank but will also, serve the
customers in an efficient manner.
# The innovative loan scheme should be offered and should be more flexible in terms of
repayment.
# The bankers need to be motivated in a proper manner as they, are very often heavily
burdened with work.
# The higher-Level management of the bank should invite more participation from their
subordinates.
# The bank should introduce new innovative products to attract new potential customers and
also keep its existing customer happy.
# The product should be promoted in new and an innovative ways.
# The bank should provide sufficient manpower to the respective branches technologies in the
quickest manner to confirm its success in the long run.
# To grow the sense of belongingness more or to motivate the employees.
#
Properly
Bank
should
arrange
at
least
one
gathering
picnic
in
year.
Conclusion
Really it is an enchanting for me to have a practical exposure in DBBL. Because without
practical exposure it was not possible for me to compare the classroom theories with practical
experience. Moreover it is well established that theory without practices is blind. Coordination of theory and practical subjects in the field of Banking studies gets due importance
at this moment when the whole world are taking preparation to enter into a new Millennium.
But in spite of this, we find a gap exiting between Theory & Practical knowledge. To
minimize this gap between Theory & Practices, It is believed that it brings the students
concerned with this program closer to the practical area of Financial Institution and
Projection of knowledge. During the practical orientation I have observed function of General
Banking, Foreign Trade and Credit Department, which will help me a lot to be a professional
banker in future.