Professional Documents
Culture Documents
Table of Contents
Making Enquiries
Opening Reference (general)
We'd appreciate it if you could let us have this information soon because we need to make a
purchase decision by the end of the month.
We need these details now due to a problem with
Closing
I look forward to hearing from you.
I am looking forward to hearing from you.
Thank you for your assistance.
We would appreciate it if you could let us have this information as soon as possible.
Please could you confirm this by xxxx.
Suggesting Further Contact
Please call me if you have any questions/queries.
Please feel free to email me if you have any questions/queries.
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Replies to Requests
Opening Statement / Reference
If you require any further information, please feel free to contact our Customer Service Hotline
on 2830 6685.
If you have any questions, please feel free to contact us.
Please let us know if we can offer you any more help.
We look forward to hearing from you soon.
We look forward to receiving your order.
We look forward to welcoming you as our client.
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Making Arrangements
Opening Statement/Reference
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Thank you for your request for our price list and catalogue.
Thank you for sending me your price list and catalogue.
Thank you for your order of ....
Thank you for your order for ...
Thank you for your email of 10 June informing me of the delay
Thank you for your email requesting a refund for.
We have received your order of 1 May for
I refer to your order (reference no. 128748) placed on ..
Following our telephone conversation this morning,
I am happy to confirm my order.
I am writing to confirm that your order
I am writing to you regarding the order we placed on 1 February.
Ordering
I would like to order the following items:
I would like to order:
The details of our order are as follows:
The details are as follows:
My order is as follows:
Confirming
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Closing
Thanking
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We apologise for our mistake and we would like to take this opportunity to assure you that it
will not happen again.
We hope that this misunderstanding has not caused you too much inconvenience.
We apologise for this oversight and would like to assure you that ....
Thank you for drawing this matter to our attention. We have now updated our records
accordingly and would like to assure you that such a mistake will not reoccur.
We deeply regret any inconvenience / distress that this misunderstanding has caused you.
Expressing Urgency
As this matter is now urgent, we would appreciate a prompt reply.
As we hope you will appreciate, this matter is now urgent. We would therefore be grateful if
you could reply to us within (three days).
We look forward to hearing from you at your earliest convenience.
Due to the urgency of the situation, I would appreciate receiving your advice as soon as
possible.
Giving Recommendations or Suggestions
We strongly recommend that you follow these instructions. (Strong recommendation)
It is recommended that you read the instructions carefully. (Impersonal recommendation)
May we recommend that you notify the manufacturers. (Polite recommendation)
You might like to consider taking legal advice. (Neutral recommendation)
We would suggest a neutral colour scheme. (Polite suggestion)
We suggest that you invest in real estate. (Neutral suggestion)
General Endings
We look forward to hearing from you soon.
I look forward to your reply.