Competencies In Details

Competencies dealing with people

Establishing / fostering focus

Providing motivational support
Fostering teamwork
Empowering others
Managing change
Developing others
Managing performance
Attention to communication
Oral communication
Written communication
Persuasive communication
Interpersonal awareness
Influencing others
Building collaborative relationships
Customer orientation

Business competencies

Diagnostic information gathering

Analytical thinking
Forward thinking
Conceptual thinking
Strategic thinking
Technical expertise
Initiative
Entrepreneurial orientation
Fostering innovation
Result orientation
Thoroughness
Decisiveness

Self management competencies

Self confidence
Stress management
Personal credibility
Flexibility

Core competencies - see Xerox

Competencies dealing with people

A. Fostering / establishing focus
Definition: - the ability to develop and communicate goals in support of the
organizations mission.
Demonstration of the competency through: Acts to align ones unit goals with the strategic direction of the business.
Ensures that people in the unit understand how their work relates to the business mission.
Ensures that everyone understands and identifies with the units mission.
Ensures that the unit develops goals and a plan to help fulfill the business mission.
Importance of the competency: This is a key leadership competency because it involves providing direction and meaning
to peoples work. By estimating focus, you can motivate your staff, establish teamwork,
and maximize the chances of achieving your most important business goals.

B. Providing motivational support

Definition: - the ability to enhance others commitments to their work.
Demonstration of the competency through: Recognize and reward people for their achievements.
Acknowledge and thanks people for their contribution.
Express pride in the group and encourage people to feel good about their
accomplishments.
Find creative ways to make peoples work more rewarding.
Signal own commitment to process by being personally present and involved in key
events.
Identify and promptly tackle moral and ethic problems.
Give presentation that energizes group.
Importance of the competency: It is a key competency distinguishing leaders from managers. it is by providing
motivational support that a manager gets results through other people. The productivity
and creativity of unit is likely to dependent significantly on the degree of your ability to
keep your staff motivated. The emphasis here is on self motivation, with the manager

responsible for creating an environment in which each employee feels motivated to

perform at a superior level.
C. Fostering teamwork
Definition: - as a team member, the ability and desire to work cooperatively with others
on a team, as a team leader, the interests, skills, and success to get groups to work
together.
Demonstration of the competency through: Listen and respond constructively to other team members ideas.
Offer support for others ideas and proposals.
Are open with other team members about their concerns.
Express disagreement constructively and suggesting alternatives that may be acceptable
to the group.
Reinforce the team members for their creative contributions.
Give honest and constructive feedback to other team members.
Provide assistance to others when they need it.
Ask for assistance from other team members when you require it.
Work for solutions that all team members can support.
Share expertise with each other.
Seek opportunities to work on teams as a way to develop experience and knowledge.
Provide information and support others to build and maintain cordial relationships with
each other.
Ensure active participation from everyone.
Ensure that all team members are treated equally.
Recognize and encourage behavior that contributes to teamwork.
Importance of the competency: It is critically important competency because team does most of the important works.
Everyone should be able to work constructively as a team member and many of them
should be encouraged to work as team leader.
Practicing the competency: Listen to others and their ideas or suggestions.
Create team to tackle important tasks.
Enlist everyones active participation.
Be open with other team members about your concern and vice versa.
Suggest ideas that build someone elses idea.
Ensure that there will clear agenda fro each team meeting.
Ensure that the team has a action plan that will specify what shall be done, by whom, by
what time, and any other deadline facts.

D. Empowering others
Definition: - the ability to convey confidence in employees ability to be the successful,
especially at challenging new tasks; sharing applicants responsibility and authority;
allowing the employee freedom to decide how he or she will accomplish their goals and
resolve problems.
Demonstrating the competency through: Gives people latitude to make decisions in their own sphere of work.
Is able to let others make decisions and take charge.
Encourage individuals and groups to set their own goals, consistent with business goals.
Express confidence in their ability to be successful.
Encourage group to resolve their problems on their own; avoid prescribing a solution till
been asked.
Importance of the competency: Empowerment, the successful sharing of decision making and problem solving
responsibilities is important to the organization for at least 3 reasons as: First, it enables faster decisions and more responsiveness to internal and external
customers and thus, enhances an organizations productivity and competitiveness.
Second. It leads to better utilization of peoples skills. Empowered employees, who
perform wider variety of tasks, develop more skills to perform better. Hence managers
can spend mush less time monitoring and controlling can thus focus on neglected
activities such as strategic planning and employee development.
Third, employees who are empowered develop more self-confidence and higher morale.
E. Managing change
Definition: - the ability to demonstrate support for organizational changes needed to
improve the organizational effectiveness, initiating, sponsoring, and implementing the
organizational changes; and helping others to successfully manage organizational
changes.
Demonstrating of the competency through: Develop fasters and less expensive to do the things in new methods.
Work cooperatively with others to produce innovative solutions.
Seize opportunities to influence the future direction of the organization.
Help employees to develop a clear understanding of what they will need to do differently
as a result of changes in the organization.
Imp0lement and support various change management activities (for e.g. communication,
education, team development, coaching, etc.)

Establish structures and processes to plan and manage orderly implementation of change.
Help individuals and groups to manage anxiety associated with new changes.
Facilitate groups and teams through problem solving and creative thinking processes
leading to the development and implementation of new approaches, systems, structures,
and methods.
Importance of the competency: This competency is important because most of the organizations need significant and on
going changes due to technological adaptations. And hence to remain competitive,
organizations needs many people with the drive and skill to identify and implement those
changes.
F. Developing others
Definition: - the ability to delegate responsibility and to work with others and coach them
to develop their capabilities.
Demonstration of the competency through: Provide helpful, behaviorally specific feedback to others.
Share information, advice, and suggestions to help others to be more successful; provide
effective coaching.
Give people assignments that will help them to develop their abilities and capacities.
Regularly meet with employees to review their development progress.
Recognize and reinforce peoples developmental efforts and improvements.
Express confidence in others ability to be successful.
Importance of the competency: It helps the organization to get most from its human resources. By developing others, the
organization also cultivates its people who can provide leadership to others. Many of the
changes the organization is planning to implement needs developing employees skills
and attitudes towards work. It is also important because, in developing its employees, the
organization demonstrates its commitment to its employees and thereby enhances
motivation and productivity.
G. Managing performance
Definition: - the ability to take responsibility for ones own or ones employees
performance by setting clear goals and expectations, and then tracking progress against
goals, ensuring feedback, and addressing performance problems and issues promptly.
Demonstration of the competency through: -

Set specific and measurable goals or performance standards those are challenging but
realistic with time deadlines for accomplishments.
Clarify the expectations that what has to be done and how and by whom.
Give support in obtaining information, resources, and training needed to accomplish his
or her goals (personal + professional) effectively.
Promptly notify the person about any problems that affect his or her ability to accomplish
those planned goals successfully.
Seek performance feedback from superiors, subordinates, peers, and others on the job.
Prepare a personal development plan with specific goals and a time line for their
accomplishments.
Take significant actions to develop skills needed for effectiveness in current or future job.
Ensure that employees have clear goals, expectations, and responsibilities.
Stay informed about employees progress and performance through formal as well as by
informal methods.
Deal firmly and promptly with performance problems, let people know why the problem
has been occurred and let them suggest solution to overcome it.
Importance of the competency: It is a key competency for anyone supervising projects or people. By using this
competency, supervisor provides direction, standards, and follow up to ensure the
results. By managing performance, supervisors ensure that their unit achieves its goals.
Additional benefit is that happier and productive employees.
Practicing the competency: Set up meeting with each employee to plan his or her performance. Agree on
responsibilities, performance measures, and set realistic but challenging goals with time
deadlines for their accomplishments.
Set up procedures by which employees can regularly report their progress and any
obstacles they encounter.
Periodically visit each employee at his or her work place and ask about progress and
problematic issues. Check to see that employees have proper information and resources
in order to accomplish their tasks.
Keep a file for each employee in that you document accomplishments and performance
problems. Keep that file updated.
Schedule regular performance planning meetings with each employee.
Provide specific behavioral feedback, both positive and corrective, as soon as possible
after observing the behavioral progress.
H. Attention to communication
Definition: - the ability to ensure that information is passed on to others who should be
kept informed.

Demonstration of the competency through: Ensure that others are involved in a project or efforts are kept informed about
developments and plans.
Ensure that important information from the management is shared with the employees as
per necessary conditions.
Share ideas and information with others who might find them useful.
Use multiple channels or means to communicate important messages.
Keep employees informed about progress and problems, totally avoid surprises.
Ensure that regular and consistent communication takes place.
Importance of the competency: It is an important competency because it requires transfer of important information to
those who require for making decisions. It is especially important to leaders because they
must ensure that everyone in the organization understands the overall direction and that
the efforts of the groups are aligned with each other and overall plans. It is also important
when groups from different organizational units needed to coordinate their activities for
single action.
I. Oral communication
Definition: - the ability to express oneself clearly in conversations and interactions with
others.
Demonstration of the competency through: Speaking clearly enough so that others can understand your words, without mumbling,
slurring words, or speaking with heavy accent.
Use appropriate grammar and choice of words in oral speech.
Speak logically, so that others can follow your reasoning.
Maintain and direct flow of a dialogue (e.g. by paraphrasing what the other person has
said to verify ones understanding).
Maintain eye contact while speaking with others.
Organize ideas and suggestions clearly in speech.
Importance of the competency: We use oral communication to express or explain ideas and suggestion in our routine life.
Without using this competency it is not possible to have open conversation and it will
become confusion and misunderstanding. Oral communication is highly essential to have
effective influence on others during the conversation.
J. Written communication
Definition: - the ability to express oneself clearly in business writing.

Demonstration of the competency through: Express ideas clearly and concisely in writing.
Organize written ideas and suggestions clearly.
Tailor written communication so effectively to reach an audience
Use of correct spellings and grammar
Use of precise language
Use graphic and other aids to float the message to mass.
Importance of the competency: It is useful and important competency because most of the formal orders, instructions,
rules and regulations of business are in written format. Hence, improper use of written
language may lead to misunderstanding and gives negative and non desirable results.
Also when information is important enough to document, written communications is the
only way preferred.
K. Persuasive communication
Definition: - the ability to plan and deliver oral and written communications that makes
an impact and persuade their intended audiences.
Demonstration of the competency through: Identifies and present information that will have a strong impact on others.
Select language and examples tailored to the level and experience of the audience.
Select stories, analogies, or examples that will illustrate the points clearly.
Use graphics, overheads, or slides that will display information clearly and have high
impact.
Present several different arguments in support of a position.
Importance of the competency: This competency is important for professionals in sales and marketing. It is also
important for leaders who need to gain support from people towards new plan or new
changes. The competency is also important for anyone who wants to gain others support
for initiative.
L. Interpersonal awareness
Definition: - the ability to notice or observe, interpretation, and anticipation others
concerns and feelings, and to communicate this awareness empathetically to others.
Demonstration of the competency through: -

Understand interests and important concerns of others.

Observe and most accurately interprets what others are feeling, based on their choice of
words, body language, tone of voice, facial expressions, etc.
Anticipate how others will react with specific situations.
Listen attentively to others ideas and suggestions. Avoid giving advice.
Understand both strength and weaknesses of others in behavior and thought level.
Find non threatening ways to approach others about their sensitive issues.
Makes other people feel comfortable by responding in ways that convey interest in what
they have to say.
Importance of the competency: It is a fundamental interpersonal skill competency. It has 2 key aspects as: - (a) noticing
what others are feeling, especially when they are not stating their real emotions, and (b)
showing your responses to others that you care for their feelings and psychological state
of mind. This competency is essential in influencing, team leadership, selling, bargaining,
and people management. Being able to understand others interests, concerns, and
feelings, you can gain support from people for what you would like to accomplish.
M. Influencing others
Definition: - the ability to gain others support for ideas, proposals, projects, and
solutions.
Demonstration of the competency through: Present arguments that address others most important concerns or issues and look for
win win situation.
Offer exchange to gain commitment.
Involve others in process or decision to ensure their support.
Develop other indirect strategies to influence others.
Identify and propose solutions that will benefits all the parties of concern.
Identify and target influence efforts at real decision makers and those who can influence
them.
Take efforts to make particular impression on others.
Take personal interest in others to develop good relationships.
Seek and build relationships with others who can provide information, intelligence,
resources, support, and other forms of help.
Structured situations to create a desired impact and to maximize the chances of a
favorable outcome
Know when to cancel or to bring critical and controversial issues to others.
Importance of the competency: -

It is fundamentally important competency because leaders require support to bring their

ideas and implement those suggestions; hence, without influence they dont have
followers to accomplish the things of what and how they desire.
Practicing the competency: When you need to influence someone, ask for his or her concerns / interests.
Think of alternative that how those concerns shall be meet for the benefits of that person
Consider involving others by asking for their input, checking out possible approaches or
working with them to develop a plan to gain their support.
Think about what you can offer for other person in exchange for what you would like
from that person.
Read books, magazines, or other materials, which can give you more ideas.
Learn from influencers and decision makers.
Develop and maintain cordial relationships with others.
N. Building collaborative relationships
Definition: - the ability to develop, to maintain, and to strengthen partnerships with others
inside or outside the organization, who can provide information, assistance, and support.
Demonstration of the competency through: Ask about the other persons interests, family, experiences.
Ask questions to identify shared interest or hobbies, or other common grounds.
Shows an interest in what others have to say; acknowledge their perspectives and ideas.
Express gratitude and appreciation to others who have provided information, assistance
and support.
Take time to get to know other co-worker or peer, and to build rapport to establish
common bond.
Try to build relationships with others whose assistance, cooperation and support you may
needed in future.
Provide assistance, information, resources, support, and other help when asked by others.
Importance of the competency: This competency is important for people whose effectiveness depends on building
partnerships with others inside or outside the organization. It is important in large
organization, especially in political field. It is highly important for sales representatives
who have to sell or have continuous relationship with one organization for marketing
companys products.
This competency is closely related with two other competencies Interpersonal
Awareness and Influencing Others.
Practicing the competency: -

Make a chart to use to assess and track your business and personal relationship building.
In one column, list the names of people with whom it is important for you to build good
relationships. In the second column, note the type of information or assistance from each
person you want or you have to give it to them, in the third column, write a number (No.)
of assessing the current state of that relationships as follows
No. 1 = negative relationship characterized by hostility and distrust.
No. 0 = no relationship at all. You dont know the other person.
No. 1 = acquaintance. You know the person and have cordial relationships.
No. 2 = positive relationship. You have provided significant assistance to that person.
No. 3 = strong positive relationship. Both have you providing assistance and help to each
other as and when asked fro and also have full trust on each other.
O. Customer orientation
Definition: - the ability to demonstrate concern for satisfying ones external and/or
internal customers.
Demonstration of the competency through: Quickly and effectively solve customer problems.
Avoid the same problems totally.
Talk to customers to know hat they want and how satisfied they are with what they are
getting.
Let customer know that you are willing to solve their problems for products or services
you are providing to them.
Find ways to measure and track customer satisfaction with products or services.
Present a cheerful and positive manner with customers.
Create graph of key services provided and measure their utilization towards satisfying old
customers and inducing new ones.
Identify and implement better customer orientation programs and train the employees to
treat and attract customers towards the organization.
Importance of the competency: The importance of the competency is focusing efforts on meeting the needs and
expectations of internal and external customers. The principal of this competency is the
heart of total quality management, which involves continuous improvement to meet and
exceed customers requirements. Only those companies who meet customer orientation
properly can only survive and are able to prove their existence.

Business competencies
A. Diagnostic information gathering
Definition: - the ability to identify the information needed to clarify a situation, seek that
information from appropriate sources, and use skilled questioning to draw out the
information when other are reluctant to disclose it.
Demonstration of the competency through: Identify the specific information needed to clarify a situation or to make a decision.
Get more complete and accurate information by checking multiple sources.
Probe carefully to get at the facts, when others are reluctant to provide full and detailed
information.
Routinely walks around to see what people are doing and to hear about any problems
they are encountering.
Question others to assess whether they have thought through a plan of action.
Question others to assess their confidence in solving a problem or tackling a situation.
Ask questions to clarify a situation or problem.
Seek the perspective of everyone involved in that situation or problem.
Seek out knowledgeable people to obtain information or clarify a problem.
Important of the competency: The most important reason to develop this competency is to ensure that you have the
right information to make good business decisions. By obtaining right information, you
can discover options to save money and prevent shortfall of money problems for
investments. By using this competency, you can also identify potential problems and
develop contingency plans to cope with them.
B. Analytical thinking
Definition: - the ability to tackle a problem by using a logical, systematic, sequential
approach.
Demonstration of the competency through: Make a systematic comparison of 2 or more alternatives.
Notices discrepancies and inconsistencies in available information.
Identify set of features or considerations to take into account in analyzing a situation or
making a decision.
Approach a complex task or problem by breaking it down into component parts and then
considering each part in detail.
Weigh the costs, benefits, risks, and chances for success while making a decision.
Identify many possible causes for a single problem or chain of problems.
Carefully make the decision regarding the priorities while solving the problem.

Importance of the competency: It provides basis for the most methods and approaches used in problem solving, decisionmaking, project and time management, and priority setting.
C. Forward thinking
Definition: - the ability to anticipate the implications and consequences of situations and
take appropriate actions to be prepared for possible contingencies.
Demonstration of the competency through: Anticipate possible problems and develop contingency plans in advance.
Notice trends in the industry or marketplace and develop plans to prepare for
opportunities or problems.
Anticipate the consequences of the situation and plan accordingly.
Anticipate how individual and groups will react to situation and information and plan
accordingly.
Importance of the competency: By using this competency you will be able to notice and take advantage of opportunities,
especially ones arising out of trends in the marketplace. You will also be more effective at
gaining and mainta9ining peoples sup[port because you will accurately anticipate and
prepared for their actions and reactions to new information and to the organizational
changes. in rapidly changing environment, this competency is highly essential.
D. Conceptual thinking
Definition: - the ability to find effective solutions by taking a holistic, abstract, or
theoretical perspective.
Demonstration of the competency through: Notice similarities between different and apparently unrelated solutions.
Quickly identifies the central or underlying issues in a complex situation(s).
Create a graphic diagram showing a systems view of a situation or a problem.
Develop analogies or metaphors to explain a situation.
Apply theoretical framework to understand a specific situation.
Importance of the competency: It gives underlying judgment required for managers when they make decisions for
complex problems or in complex situations. A person with this competency can view the
problem from the context of larger picture of the organizations overall goals and strategy
and can put the elements of the problem into proper perspective. This competency is

required to solve problems that affects many departments or processes and for problems
that require innovative approaches.
E. Strategic thinking
Definition: - the ability to analyze the organizations competitive position by considering
market and industry trends, existing and potential customers (internal and / or external),
and strengths and weaknesses as compared to competitors.
Demonstration of the competency through: Understand the organizations strengths and weaknesses as compared to competitors.
Understand market and industry trends affecting the organizations competitiveness.
Have in-depth understanding of competitive products and services within the
marketplace.
Develop and implement a long-term (3 5 years) strategy for the organizational
development.
Understand potential of organization as compared to its competitors.
Importance of the competency: It is important competency to practice because it involves analyzing the organizations
strengths and weaknesses, and its potential in marketplace and developing medium to
long term plans / strategy based on competitiveness of the organization. This analysis
ensures that the organization establishes a direction that will maximize its chances for
competitive success. This competency is especially important for senior managers and for
middle managers in marketing and sales who are most likely to have interactions with
customers and competitors.
F. Technical expertise
Definition: - the ability to demonstrate depth of knowledge and skill in a technical area.
Demonstration of the competency through: Effectively applies technical knowledge to solve a range of problems.
Possess and in-depth knowledge and skills in the technical area.
Develop technical solutions to new or highly complex problems that cannot be solved by
using existing methods or approaches.
Is considered as an expert to provide advice or solutions in his or her technical area.
Keep informed about cutting-edge technology in his or her technical area.
Importance of the competency: A companys technical knowledge and capabilities is one of the most important and often
undervalued areas. Senior individuals contributors and many managers need technical

expertise to make decisions and to perform nonstandard technical tasks. As more and
more tasks are requiring basic technical knowledge because of the automation, a larger
proportion of the jobs will require technical problem solving skills and creativity that
depend upon technical expertise.
G. Initiative
Definition: - the ability to identify what needed to be done and doing it before being
asked or before the solution requires it.
Demonstration of the competency through: Identify what needed to be done and takes action before being asked or before the
situation requires it.
Does more that what is normally required in a situation.
Seek out others involved in a situation to learn their perspectives and concerns.
Takes independent actions to change the direction of the events.
Importance of the competency: In many jobs, outstanding job performers used this competency to create a successful
image as compared to other employees. Thus, this competency promise individual to
become more important for future needs of organization in the field of Leadership.
H. Entrepreneurial orientation
Definition: - the ability to look for and seize profitable business opportunities;
willingness to take calculated risks to achieve business goals.
Demonstration of the competency through: Notice and seize profitable business opportunities.
Stays abreast of business, industry, and market information that may reveal business
opportunities
Demonstrate willingness to take calculated risks to achieve business goals.
Propose business innovative deals to potential customers, suppliers, and business
partners.
Encourage and supports entrepreneurial behavior in others.
Importance of the competency: This competency is important because it is looking for and seizing profitable business
opportunities and thus, it has always been central determinant of success in business and
in sales. The variety of new businesses and speed at which they are becoming profitable
add to the importance of this competency.

I. Fostering innovation
Definition: - the ability to develop, sponsor, or support the introduction of new and
improved methods, products, ideas, suggestions, procedures, or technologies.
Demonstration of the competency through: Personally develop a new product or method or procedure or approach.
Sponsor the development of new products, services, procedures, etc.
Propose new approaches, methods, or technologies.
Develop better, faster, or less expensive ways to do the things, which ultimately saves
time.
Work cooperatively with others to produce innovative solutions.
Importance of the competency: Successful implementation of this competency leads to new and improved procedures
and services to give new outlook towards the same work processes. Rapid development
in information technologies create tremendous pressure and also provides opportunities
for innovation. Hence, in todays competitive scenario, without innovation company
wont be able to survive for longer period.
J. Result orientation
Definition: - the ability to focus on desired results of ones own or others; setting
challenging goals, focusing efforts of goals, and meeting or exceeding in their
performance.
Demonstration of the competency through: Develop challenging but achievable goals.
Develop clear goals and their standards for meetings and projects.
Maintain commitment to goals in the face of obstacles and frustrations.
Find or create a ways to measure performance against goals.
Exert unusual efforts over time to achieve those goals.
Has a strong sense of urgency about solving the problems and getting work done.
Importance of the competency: This competency enables an individual to set and achieve challenging goals. People with
the help of this competency keep their goals and performance measures firmly in mind,
so that they accomplish more goals in a shorter period of time.

K. Thoroughness
Definition: - the ability to ensure that ones own and others work and information are
complete and accurate; carefully preparing for meetings and presentations; following up
with others to ensure that agreements and commitments have been fulfilled.
Demonstration of the competency through: Set up procedures to ensure high quality of work. (E.g. review meetings)
Monitor the quality of work and possible deviations from targets.
Verify available information.
Check the accuracy of own and others work.
Develop, implement, and review systems to organize and keep track of information or
work progress.
Carefully prepare for meetings and presentations.
Organize information and resources for others.
Carefully review and check the accuracy of information in work reports.
Importance of the competency: This competency involves careful preparation, completeness of execution; careful
checking of work, and follow-up with others, to ensure that work is on track. This
competency is often undervalued, but it is possessed by many good managers especially
project managers. They can probably think of number of problems have been solved very
easily because of use of this competency.
L. Decisiveness
Definition: - the ability to make difficult decisions in a timely manner.
Demonstration of the competency through: Is willing to make decisions in difficult or ambiguous situations, when time is critical.
Take a charge of a group or an individual when it is necessary to facilitate change.
Overcome impulses while facing difficult and complex issues to ensure that decisions are
made accurately.
Make tough decisions, even if going against majority of peoples vested interests.
Importance of the competency: This competency is more used by leaders, especially from senior management people.
They must be able to make high-stake decisions, on which hundreds of peoples lives are
dependent. This competency does not mean taking haste decisions, but it requires balance
of mind to weigh pros and cons of each decision that is likely to affect majority of people
within the organization. It also means that taking decision when it is essential and needed
critically depending on situation and problem.

Self management competencies

A. Self confidence
Definition: - the ability to have total faith on ones own ideas and capabilities to be
successful; willingness to take an independent position in the face of opposition.
Demonstration of the competency through: Is confident of ones ability to accomplish goals or targets.
Presents self crisply and impressively.
Is willing to speak up to the right person or group at the right time, when he or she
disagrees with a decision or strategy.
Approach challenging tasks with a will do attitude
Importance of the competency: This competency is both an attitude about self and a quality that others infer based on
your behavior and style. If you feel confident about your judgment and ability, you may
do challenging work or task and take calculated risks without being asked for. Whether
others believe in your confidence depends on both of their attitude towards you and your
style or behavior that exhibit true confidence.
Practicing the competency: Model a confident manner in yourself.
Provide assignments or take assignment for yourself that should be able to complete
successfully. Gradually increase the difficulty of assignments, but avoid making them so
difficult that the person is likely to fail.
Provide the resources, information, and training needed to ensure the persons succeed.
Recognize and reward the person for significant accomplishments.
Observe the persons during group interactions. Provide feedback on what the person does
that build or interfere with an impression of confidence.
Thank the person for speaking up when he or she disagrees with you.
B. Stress management
Definition: - the ability to keep functioning effectively when under pressure and maintain
self control in the face of hostility or provocation.
Demonstration of the competency through: Remain calm under pressure.
Can effectively handle several problems and tasks at a time.
Control his or her response when criticized or verbally attacked / assaulted.
Maintain a sense of humor to prevent or reduce a feeling of stress.

Importance of the competency: It has become an essential competency for any job or working condition to handle the
pressure of duty. First, it is critically important to maintain balance between your work
and rest of your life by allowing yourself time to enjoy leisure activities and time with
family and friends, or for your personal hobbies / interests. Along with that the job related
skills (for e.g. time management and communication skills, etc.) can be developed
through books or programs are helpful to reduce down the stress.
C. Personal credibility
Definition: - the ability to demonstrate concern that can be perceived as responsible,
reliable, and trustworthy.
Demonstration of the competency through: Does what he or she commits to do.
Respect the confidentiality of information or concerns shared by others.
Is honest and forthright with people.
Carries his or her fair share of the workload.
Takes responsibility for own mistakes; does not blame others.
Coney a command of the relevant facts, figures, and information
Never lie to people. If you are unable or unwilling to disclose something, say so with
proper reasons.
Importance of the competency: This competency is important because it involves other peoples perceptions for your 3
personal characteristics as: reliability, trustworthiness, and competence to keep their
secrets with you.
If you consistently demonstrate reliability, others will assign you important
responsibilities and leadership roles. If you are trustworthy, others will share their real
concerns and feelings with you, and you will be use to that information to influence them
by finding win-win situations. If others perceive you as competent secret keeper, they
will seek your service. Your overall creditability determines whether others will treat you
as a serious player in the organization or not.
Someone who lacks this competency is likely to be left out of key decisions making and
not considered for important positions. Without this competency, it is difficult to gain
others support and cooperation.
D. Flexibility
Definition: - the ability to being open to different and new ways of doing things;
willingness to modify ones preferred ways of thinking and doing actions / reaction.

Demonstration of the competency through: Is able to see the merits of perspectives other than his or her preconceived ones.
Demonstrate openness to new changes in both, personal as well as professional life.
Switch to different strategies when an initially selected one is unsuccessful.
Demonstrate willingness to modify a strongly help position in the face of contrary
evidences.
Importance of the competency: Flexibility does not mean that being agreeable to whatever others want to do. Outstanding
performers are result oriented and maintain firm commitment to their goals. They are
flexible regarding their methods to achieve the goals, and they enlist others support for
the goals.