Andrew Littman

4th Adam street Chicago, CH 44455 (002) 999-2222 andrew @ email . com
HOTEL MANAGER
Leadership through motivation and empowerment.
Experienced hotel management professional with a proven record of managing hotel
operations and staff. Well versed in custodial staff management, client complains handling
and budgetary monitoring. Particularly adept at keeping track of advance bookings and
ensuring implementation of defined check-in and check-out protocols as per hotel guest
policy.
CORE COMPETENCIES
Banquet arrangements

Housekeeping

Cash handling

Customer service

Complaint management
Inventory maintenance

Bilingual: English,
French
Vendor dealing

Employee training
Event/catering
management
Expenditure control
Computer proficiency

SELECTED ACHIEVEMENTS
Demonstrated high rated hospitality and customer service skills resulting in an increase of
hotel intake by 30% in one year
Facilitated the administration in upgrading process of hospitality services and contributed
massively in raising the rating from three to five star level consistently over a period of 2
years
Achieved Best Employee of the year award in 2013 from Serena Hotel, Chicago.
PROFESSIONAL EXPERIENCE
SERENA HOTEL, Chicago, CH
Manager, 3/2013 to Present
Maintain inventory and manage credit cards payment and cash drawers
Greet guests, note down and communicate special requirements and handle their
complaints
Arrange events and cater banquets
Manage and supervise housekeeping and custodial staff
MARRIOTT HOTEL, Chicago, CH
Asst. Manager, 3/2010 to 2/2013
Facilitated the manager in special events organization and catering
Developed and displayed weekly duty schedules for domestic staff
Ensured that unknown personnel do not hang around in lobby area and kept security
check
EDUCATION
BUSINESS ADMINISTRATION INSTITUTE, Chicago CH, 2010
Bachelors in Arts- Hotel Management

Hotel Manager Resume Sample 2

Catherine Turner
234 Gannon Avenue Saint Louis, MO 24331 (029) 900-9109 Email
CAREER OBJECTIVE: Seeking a position as a Hotel Manager with Sayville Suites. Offering
exceptional hospitality and administrative skills to meet and exceed customer satisfaction.
KEY QUALIFICATIONS
Over six years of extensive management experience in hospitality setting
Highly skilled in accomplishing hotel human resource objectives
In depth knowledge of coordinating activities of all departments to ensure customer
satisfaction
Hands on experience in functioning as the strategic business leader of operations
MAJOR ACHIEVEMENTS
Devised and implemented emergency exit drills in order to cope with emergencies
Set up hotel functions and departments from scratch in purpose built environment
HOSPITALITY MANAGEMENT EXPERIENCE
March 2006 Present
Sheraton Hotel Saint Louis, MO
Hotel Manager
Plan and direct operations of all departments
Evaluate changes and guest needs and ensure fulfillment
Monitor and maintain financial performance
Responsible for overall guest satisfaction
Resolve guests problems
Conduct daily standup meetings with staff especially during shift changes
Oversee employees to ensure provision of quality services
EDUCATION
Saint Louis University, Saint Louis, MO 2005
Bachelors in Hotel Management
Major: Personnel Organization
ADDITIONAL SKILLS AND STRENGTHS
Excellent guest service orientation and attention to detail
Exceptional written and verbal communication skills
Good planning and organizational skills