WIRED to the Workforce System:

An Employer’s Guide to Talent

Development in Regional Economies
Presenters: Richard D. Maher, Pres. Scott Neilan, SPHR Director, HR
Maher & Maher Armed Forces Insurance
Workforce Development Consultants
www.mahernet.com
 Agenda

ƒ The Public Workforce System

ƒ Understanding the Needs of Employers

ƒ Offering Solutions Based on Needs

ƒ The System in Action

ƒ The One-Stop Map: What to Expect &

How to Connect

ƒ Summary and Q&A

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 Let’s Begin with You!
You

ƒ Which character best represents the services provided by

the Public Workforce System?

1. Toto: Best friend and value-added partner, always there when needed

2. The Good Witch: Helping job seekers--a social services organization

3. The Wicked Witch: Difficult to work with

4. A Munchkin: Short on employer services

5. The Wizard: Not quite sure what’s behind the curtain

6. Dorothy: Finding the way, but not quite there yet

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 The Public Workforce System:
One-Stop for Talent Development
ƒ Assisting employers improve profitability and productivity,
and reduce employer-related liability

ƒ A vast network of information and resources to help

employers develop human capital.
– 3,200 Delivery Points Nationwide
– Access through multiple Federal, State, and Local Web sites

ƒ $11 billion invested annually

ƒ An effective partner that will reach skilled, available workers

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 Basic Workforce Investment System

Federally Funded Programs

Workforce
Wagner-Peyser Welfare to
Investment Perkins Act Other
Act Work
Agency

State Agencies Additional State

Funded Programs

One-Stop Centers

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 One-Stop Career Centers

ƒ Provide real-time local workforce information and trends

ƒ Serve as employers’ point of access to qualified workers

ƒ Serve as a point of access to a host of services to support

your HR function

ƒ Support each phase of the employment cycle

– from planning, to recruitment, to training, to transitioning and
downsizing -- with targeted services and solutions

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 Understanding Employer Needs
Understanding the Needs of Employers

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 Recognizing Employer Challenges
ƒ Increasing Competition from Global Economy

ƒ Changing US Workforce
– Aging Population
– Increasing Diversity

ƒ Technology-Driven Economy

ƒ The Skills Gap

ƒ The Resource Gap

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 The 4 Universal Business Needs

1. Increase Profitability
– I need to make money.

2. Reduce Liability
– I need to keep the money I make.

3. Improve Productivity
– I need to produce more with less.

4. Ease of Use
– I need you to be a partner who is easy to work with.
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 Perceived Value

Vendors sell products

Partner
(High)
Partners are committed to helping
their clients succeed – they
provide solutions

Employers want partners who

focus on
Vendor their needs
(Low)

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 Offering Solutions Based on the
4 Universal Offering
Needs Solutions

ƒ Based on the 4 Universal Needs

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 Employers Need Creative Solutions

ƒ Dependable Recruiting Pipelines

– Entry Level
– Alternative Labor Pools
– Transitioned Workers
ƒ Selection Based on YOUR Criteria:
– Competency/Skill Assessment
– Entry Level Pay Rates
– Probability of Retention/Advancement
ƒ Retention of Incumbent Workers

ƒ Limitation of Liability

ƒ Single Point of Contact

– Reflecting an Understanding of your Unique Needs
– Client Relationship Management
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 Solution Sets**

1. Recruitment & Hiring Solutions

2. Training & Education Solutions

3. Transition Solutions

4. Information Solutions

5. Support Service Solutions

** Generically Branded & Employer Benefit Oriented

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Transition Solutions

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The Public Workforce System in Action
The System in Action

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 Company Background

ƒ Founded in 1887, Armed Forces Insurance (AFI) is a

direct writer of personal lines insurance products
exclusively for the military and Department of Defense
community

ƒ AFI insures property in all 50 states, DC, and US

territories. Current annual written premium is
$81,000,000, generated by over 150,000 policies

ƒ AFI’s 230 employees work in two offices in Leavenworth,

KS (suburban Kansas City area)

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 Challenges

ƒ Increased external recruiting and hiring for

positions requiring higher level skills

ƒ Skills of both applicants and current employees

not keeping pace with job requirements

ƒ Limited organizational resources (both human and

financial) to address recruiting and workforce
development challenges

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 AFI’s Strategy

ƒ Pursue mutually advantageous long-term

relationships

ƒ Evaluate effectiveness as you would with any

other business partner

ƒ Communicate changing business and workforce

requirements

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 The One-Stop Map:
The
What to Expect & System
How in Action
to Connect

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 How to Connect
ƒ Find the nearest One-Stop Career Center:
– www.servicelocator.org
– 1-877-US2-JOBS
– 1-877-889-5627 (TTY)

ƒ Form partnerships for multi-state employers. Contact U.S.

DOL ETA Business Relations Group
– businessrelations@dol.gov
– (202) 693-3949

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 Questions

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Thank you!
Stay connected:
www.doleta.org
Get involved:
www.workforce3one.org

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