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IN THIS ISSUE
6 From the Editor

50 Breaking the iCandy barrier

8 Letters

50 Apple News: Beta delivers promised syn functionality

10 What's New

36 My egaysummerII: Learningto sellthe eBayway

55 Donation publishing
Web sites surviring onthe kindnessof strongers

8
'

12 Making the digital gift list

12 An iPodforthe unMacs and we celebrate

08

14 Holiday sounds: digital audio gifts

56 Career Profile: Data search and rescue

16 Ring in the new year:cellphones and accessories

56 Book review: Hardware guide a must-read for PC DIYers

18 A present for your PDA

28 Keychain drives: the perfect stocking stuffer

January 2003

38 Your multimedia sidekick

Handheldscome oboewith oud/o, graphics capabilities

CoverStory:Secure Computing
Lab Test: Storage and Backup

43 Forgethome videos,DVD's the thing

Ad booking deadline................... Tuesday,Noo. 10, 2002

49 A laser printer workhorse for the small offfce

Distribution begins.................. Wednesday. Det. 4, 2002

February 2003
Cover Story: 15th Anniversary
Lab Testl Digital Cameras, Accessories
Ad bookingdeadline ...................Nonday, Dez. 30, 2002
Distribution begins................. Wednesday, Jan. 13, 2003

44 Assessing productivity
Is your bus/nessmaking the most of its honlwore,software

44 IT power for Mr. Forklift

March 2003
Cover Story: The New Digital Home
Lab Test: Colour printers
Ad bookin
g deadline...............Wednesday.Jan.20, 2003
Distribution begins................. Wednesday. Feb. 12, 2003

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Still searching for that perfect handheld

opened one of my junk drawers
the other day, and pulled out
L.what'sgenerally recognized as the
first PC-compatible handheld com-

sensethe ultimate convenience package. By combining

three devices into one, it promised to relieve me of having
to carry a phone, a Palm, and a BlackBerry. In fact, it's done
that, but some aspects of it have not been as satisiying as I
thought they would be. First, the audio quality of the
phone isn't great (although I wouldn't go as far as one tech

puter: the Atari Portfolio. It was introduced in 1989, but bears more than a

passing resemblance to more modern

devices like t h e W i ndows CE
damshells. I flashed it around the

journalist who declared to me that it was the worst phone

he'd ever used). In terms of messaging, the SMS is much

more limited than the text messaging of the BlackBerry,
while full email requires further setup and cost.
Accessing content from the Web, like CBC's news site,
seems marginagy faster on the Treo, but the service also
seems more unreliable. And battery life is days, like a
phone, not weeks, like a Palm.
It's not all bad, though. The Palm organizer portion is
pure Palm so no complaints there. And the integration of
the phone and address book means you can speed dial any

office and i t w a sn't i m mediately

apparent to people that they were

looking at a 13-year-old computer at least not until they
opened up the unit to see a tiny screen (gx40 characters)
and somewhat dated keyboard.
The unit still works (it's powered by three AA batteries)

users might arguethat it's all they need never mind the
Fancy colour screens, Web browsing, and MP3 playback.
In the past, this attitude may have been one of the reasons sales of Palm devices trounced Windows CE (and

booting to a DOS prompt. It has a set of productivity

applications in ROM, including a 127x255-cell spreadsheet
that saves files in Lotus 1-2-3 .wks Format, calendar,
address book, and text editor. I read somewhere on the Net

that the calendar will record dates up to 2049, while another site gives instructions on how to turn the Portfolio into
a Linux terminaL It could still be used today, in the same
way that an original IBM PC could functional but without a lot of frills.
Comparing the Portfolio to my current handheld, a
Handspring Tron, the latter is lighter, smaller, and has more
memory. It's also a phone, and if you subscribe to a digital data service a wireless Web and email appliance.
Though insome respects there is no comparison, the
Portfolio designers deserve credit for getting a lot of the
important things right: applications in ROM that were
compatible with desktop PC file formats, a utility to transferfi
lesbetween the handheld and a desktop PC,expandability (the unit has a flash memory card slot), and modularity (separate parallel and serial port modules connect to
the unit via an edge connector). These are still the mini-

more recently Pocket PC) deviceseven though Windows

handhelds had better colour displays, more power, and
multimedia capabilities. Today, though, it's a different
worldand handhelds arebeing marketed to everyone,not
just business users and geeks. And if the handheld is to succeed as a consumer electronics device, it needs the pizzazz
that colour screens, MP3, and other multimedia capabilities provide in addition to the core handheld computing
functions.
M icrosof
twasperhaps ahead of the market by packing

contact. Moreover, the basic concept of the Treo phone,

organizer, and Web tablet in one is the way future handhelds need to be.
But, when I see that I might also have an MP3 player and
a gorgeous colour screen, and maybe a video cern, the Treo
becomes another step albeit a big one along the path,
but not the ultimate destination.

this stuff into the Pocket PC

OS acouple ofyearsago.But
recent Palm devices, notably

Sony's high-end CI!O.put that

platform onanequalfooting,
and Palm OS 5 should have
native support for rich multimedia and wireless Internet.
When I first heard about

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Enjoy the issue!

David Tanaka, Editor

ComuterPAPER
CouucFN's Compu!Py Iu f u r m u ! i o u S o u r c e
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w COMMENTARY

Comparibility problemsright on

home.This has become now so precious I

have losttrack of my backups ofbackups!
I am now terrified that future develop-

Having picked up a copy of the

September issue of TheComputer Paper in
passingat the end of my August holiday
in Toronto, a nd
read it with interest
on the plane home
to Manchester, I
resolved to congratulate you on one
particular article:
"Is true compatibility achievable?"
Written
with
style and panache
by Or. Narvin Silbert, the article related to
the kind of everyday problem which has
even simple users such as myselfand my
wife tearing our hair out with frustrabon.
She screams in agony when finding that

ments may render all my labours unreadable.

Please pass on my sympathies to Or.
Silbert, who obviously relies even more
than we do on software developers to
maintain the usability of their products.
Tony Burton

Re Nanrin Silbert's article dealing with the

problemsfaced by those wearing trifocal
lenses when viewing computer monitors
(See"I an see! I can see!" in the Nov
issue): I have achieved similar results by
using auxiliary add-on lenses.
Ny first pair is similar to flip-up sun
glassesand attach esto my regularglass-

es with hinged squeeze-open clips.

sheetto be printed out at school cannot

even be opened when she gets there, hav-

They are constructed of a fairly thick

acrylic-type material, are sturdy and well

ing spent hours in preparation: vice-versa

madeand cost approximately $10. They

ifshe wants to continue at home, work

done on a PC in the workplace.

cover the top (distance) portion of my

lenses and most of the centre lens.The
name on the velcr
o-fastened case is
Accessibles.

Asformyself,Ihave putin mega-hours

recording my family tree on a database at

0
E

too late to be included in the November

issue, but is running in the December issue
(ond will olso be ovoiiobie ot TCP's online
archive on ConodoComputes.corn).

nose bndge.
This unit provides magniTication for all
three portions of my trifocals. The cost
was 550.Both of the above magnifiers
came in a choice of various diopter
strengths.
Bob Massena

MoreontheCanadian reoncb beyboani

Spedal thanks for promoting Canadian
French keyboard in your November issue.
This will help French Canadians outside

Quebec,where this type of keyboard is

very hard to find.
Jean Beaumier

More ontbecompnler gbtssesproblem

work she has saved on Roppy for a work-

The other pair is branded Rouglass. It is

a wafer thin unit, which drops in behind
my regular lenses and is gravity-suspended byan inverted L-shaped bracketon the

gsaysummer readerimpatient
How could you leave your readers hanging

Cortocbon

by not including Part II of Jeff Evans'

interesting article on his experiences with
eBaythat appeared in the October issue?
Theinstalment ended ata crucialmoment
in Mr.Evans'experi
ence,with the promise
that"Next Month: itgets worse,and then
better".
I waited impatiently for the November
issue,got itand was so disappointed the
conclusion was not there. When will it be

Last month we
reviewed
t he
Samsung 151P,
which
was
designed by F.A.
Porsche, but illustrated it with a
photo o f t he
151MP.The latter
is a nice-looking
monitor but the
Porsche-designed
unit is defimtety
nicer. Our apologies for the confusion. CJ

published?
LIUian M. Marsden
TCP replies:Weapologize, Port Tl come in

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2002 THE COMPUTERPAPER CALCARYEDmON wwwmwadammpataacom

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wwwcanadacomputescom TWECOMPUTERPAPER CALGARYEDmON DECEMBER 2002 9

< NEW 5 N O T A B L E
he U.S. Army, which has recently
garnered attenbon forits use of a
computer game i n r ecruitment
effor
ts, continues to show its high-tech

stripes.The Army Research Laboratories

(ARL) has signed a two-year cooperative
agreement with Universal INsplay Corp.
(www.universaldisplay.corn) to develop and
produce Rexible organic light-emitting

device (OLEO) displays and communicationcomponents to be used in next generation mobile communicafion devices.

hosedetermined not to spend even

NX60 have 200 Mffz processors, and can

record voice memos, play MP3 files and

one minute of life bored or unoccupiedmay want to take a look the latest additions to Sony's(wwwsonpcom) Ciii

'

videogames,and connectto the Internet

with an optional wireless lAN card all of
which is in addition to the regular set of
informationmanagement functions.
The NX70V goes a step further,incorporating a built-in camera with 2X digital
zoom thatcan capture VGA (640x480 pixels) size still images and an MPEG-4
video clips. Both devices feature a
320x480-pixel colour screen and a slot for
MemoryStick media. They weigh in at227
g (8 oz.) and measure 14x9.5x2.4 cm
(5.5x3.75x0.94 in.).
Boredom does have the price advantage.though: the NX70V and the NX60
come in at US$600 and US$500, respectively
.Those who want the Wi-Ficard for
Internet connectivity will need another
US$150.

ww

lineof handheld computers.The Palm OS

5-powered Clie PEG-NXTDV and PEG-

l a

The program focuses on developi

ng
components needed to produce what
Universal Display calls the Universal
Commumcation Device.The UCD integratesa compact cellphone-like communication device with a mll-out display

'

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ties,according to the company, which

plansto make thedevice availableto both
military and commerdal users. The agreement represents a US$1.2 million commitment by the ARL

I '

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om the you-mean-they-hadn'
talready-done-that
category:
Waterloo, Dnt.-based Research in
Motion (RIM, at wwwrim.corn) has finally

(which differ only in the frequencies they

use)operate on GSM/GPRS networks and
now offeran integrated speaker and
miaophone as wellas an induded headset, allowing users to make and receive
voice calls.

I '

Blackgerry 6710 and 6720 models

'

sa

that offers full colour and video capabili-

I .

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integrated mobile phone technology into'

I .

its BlackBerry handheld bne. The new

I

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10 DECEMBER
2002 THE COMPDTERPAPER CALGA
RYEDmON wwwaaladammpvtas.mm

service (SMS), Web browsing, and of

course, the mobile email functionality
thatmade early Blackgeny users a magnet for gadget-gawkers everywhere.
rechargeable, removable lithium battery.

forwarding, as well as short messaging

The 6710 and 6720 both operate on a

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The 12.1x7.6x1.8 cm (4.76x2.99x0.7 in.)

handhelds weigh in at 138 g (4.86 oz.).

In addition to personal organization

software
.the devices supportvoice service features such as call waiting and caU

The Blackgeny 6710 is available in

Canada from Rogers ATGT Wireless
(wwwrogerscom) for $749 or $849 (linal
price depends on service contract).

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< DI G I T A L G I F T G U I D E w

Making the
digital gift list
By IaffEvansand David Tanakn
t TheCompurer Paper, the annual
Holiday Gift Guide has been a
tradition for many years. It's the
opportunity for our writers to sum up
the past 12 months of new product
releases, reviews, and hands-on testing,
by picking the best of tbe year's digital
offerings to recommend as gift suggestions for our readers. This year has seen
a lot of development in digital products
and services.

Ongneandconnected
Many Canadians now have high-speed
Internet service. The adoption rate of
high speed internet in this country is
one of the highest in the world and those
of us who have bought into it understand the usuagy efi'ortlessenjoyment of
streaming media. fast downloading of
software applications, Internet voice and
video phone calls, high-resolution photo
sharing, and many other formerly
"power-user" applications.

Recently, some C anadian c able

providers have started offering special
high-speed service sign-up discounts, or
bargain priced bundles of cable TV plus
high-speed Internet service to tempt
more of us to sign on to broadband
Internet access. The phone companies
are also trying to make high-speed service more attractive. We were recently visiting friends in a small community in
Southern Ontario, who showed us a !lyer
from Beg Canada offering a "DSL lite"
service twice the speed of dial-up service for just a few dollars a month more,
and with the benefit inherent in DSL of
being able to use tbe phone and be on
the Internet at the same time.

Ifyou have high-speed Internetaccess

and more than one computer, you are
probably interested in connecting them
together. For the past couple of years,
TCP has been reporting on 802.1!b and
more recently 802.11a wireless networking. Wireless networking is attractive to
many householders because it doesn' t

Condnued onpage 22

An iPodfor unwacs and we celebrate

By Sean Carrttthatv

henApple released the 5 GB iPod

forthe Mac, you could hear oohs
and aahs ag over the industry,

evenfrom Windows users. The iPod was

not only the smallest hard drive-based
MP3 audio player, it was the best looking

and mostelegantin terms of operation.

Appleapparently gotthe message that

non-Macusem wanted to Bet their mitts
on an iPod, because it introduced models
that were compatible with Windows PCs
when it revised the product lineup in July.
The newmodels are available in 10 GBand
20 GB capacities.
From the outside, the new iPod looks
almost identical to previous editions
except for the mini remote control unit
thatplugs in through the headphone jack,
a soli
d state touch pad that replaces the
scroll wheeL By eliminating the mechani-

momentswhen you just need to killsome

time you can even play the game while
you' re listening t o y our MP3 files.
Included with the player is a carrying case
with belt clip.
The iPod transfers data via a FireWire
connection. The FireWire port also powers
the unit and rechargas its internal battery.
Though it functions as a mobile plug-andplay hard drive, allowing you to drag and
drop your files from your Windows desktop, you need to use the Musicmatch

Jukebox client to get your audio files into

the ri
ght place on the iPod; it's a smallUy
in the ointment, because it's a bit more
diffi
cult to use than the iTunes software
thatcomes with the Mac version on the
other hand, it's more intuitive than previous versions of the Musicmatch software,
so it's not too big a probiem. The bottom
line is that the new iPod for Windows
bringsthe smallest,and one ofthe nicest,
MP3 players to the Windows universe...
finagy!

cal component of a physical dial, probability of failure through extended use is

reduced, though it also means scroging is

I a

now a bit touchier (especiagy if your fingeishave issues with touch pads,as mine

do).

aI
I

As before, the iPod also stores your calendarand contact list,so you don't need
a PDA to look up addresses, phone num-

bers
,and appointments,The new iPodalso
features a Breakout-like game for those

11 DEcEMBER
2002 THE coMPUTERPAPER CALG
ARYEDITION wwwcawadacompulea.earn

From:AppleCanada,www.apple.ca
Esfimatedprice: 9629(10CB), 5799(20 GB)

'

'

'

i a

It'
s easy to see why. Flat, space saving screens, brighter,
high contrast images, low heat output and energy saving technology add up to increased sales
and margins,Find out more at www.lg.ca

ts

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( DI GI TAL GI FT G U I D E n

Holiday sounds: digital audio gifts

I

From:Creative, www.nomadworid.corn
Estimatedprice:$650 Dukebcnonly)

Creative's Nomad line has included great

MP3 players, and the Jukebox 3 is no
exception. It has a 20 GB hard drive, but
is physically smaller than previous
jukebox versions. It connects to your PC
via a speedy FireWire connection and a
much easier user interface. While previous versions had an infrared sensor, the
Jukebox 3 is the first to really follow
through with the promised IR port.
W hat makes
theJukebox 3 even nicer,
though, is the range of accessories available for it. The new Home Kit (US$60)
adds several functions: battery recharging. syncing with your PC via USB or
FireWire, and allowing your Jukebox to
use your existing PC speakers. It also
comes with an infrared remote control,
allowing you to access the Jukebox 3
from across the room. Though you' ve
always been able to hook Jukeboxes up
to a stereo through audio out jacks, these
extra features make the Jukebox 3 a nicer

addition to your home audio setup.

The Car Kit (US$40) has two very
simple components: a power cable that
plugs into a car cigarette lighter, so you
don't have to worry about running down
the battery; and a cassette deck adapter
that plugs into the audio out jack on
your Jukebox (it can be used with any
audio device with an I/8-inch audio
jack). The power adapter can be purchased separately for US$30 if you don' t
need the cassette component.
With the Jukebox 3 Rechargeable
Battery (US$50) you can finally take
advantageofthe Jukebox 3'ssecond battery slot. It boosts the device's total run
time to 22 hours. A great option if you' re
planning to be away from your power
cord for extended periods.
A 40 GB version of the Jukebox 3 is
available only on the Nomad World Web
site, for US$500. If you' re a serious
music junkie, the extra cost will be well
worth it!

player that doubles as USB key; simply

plug the MuVo directly into the USB
port and you can transfer your MP3 fijes
or otherdata.When you're ready to listen to music,you plug the MuVo into the
external battery unit and away you go.
Because the unit is so compact, it
doesn't have an LCD window to display
your track data, but with the limited
capacity (64 MB or 128 MB) you' ll have
a good idea of what's on your player anyhow.Because you don'thave to navigate
on-screen menus, the button selection is
fairly simple: track forward, track back,
stop, and volume up and down.

elsewhere (the p)ayer also functions asa

portable bard drive, after aB). That aside,
it'
s a reasonably good package for the
beginner: it has everything you need to
make your music collection mobile, and
it also comes with a car adapter kit (cigarette lighter power and cassette player
adapters) so you can use it while you're
oii the road without running down the
internal rechargeable battery.

From:MediafourCorp., www,medisiourcom
Estimatedprice:UISM (download), U$$40(boi)

From:ThomsonMultimedia Inc.,www.rca.corn
Eshmstedprice:$500

a-:.

From:Creative,www.nomadworid.corn
Estimatedprices:US$130(64 Mg), US$170(128

MB)

Two of the hottest product categories

todayare MP3 players and USB storage
"keys," and true to its name, Creative has
combined the two. The MuVo is an MP3

FM OISAM Jp

SKI ~

HEAC: 827S Sherbrooke St.

C2FFICE Vancouver, BC,VSX 4E6

Hard drive-based MP3 players are the

big new thing, so it makes sense that
Lyra would join the party. This RCA
M P3 player
has a few drawbacks, like a
USB I.i connection to the PC (slower
than the FireWire connection found on
the Creative and Apple players) but once
you' ve loaded your files onto your player,thetransferrate islessofa factor.
The Lyra comes with Musicmatch
software for uploading your files, though
it should be noted that it uploads them
in a secured format, which will prevent
you ('r om playing them on another computer, if you try to download the fi)es

Mediafour first got noticed when it

introduced MaDrive, a product that
made it possible to use Mac-formatted
hard drives on a Windows computer. It
has used that same technology in XPlay,
which allows you to use a Mac-compatible iPod with a Windows PC. When you
install XPIay, you can simply drag-anddrop audio files into your iPod folder,
and the software will make sure it goesto
the proper place on your player,even if
you drag whole folders over to the iPod.
Though Apple has now intmduced a
Windows-compatible version of the

Continuedonpage24

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< DI G I T A L G I F T G U I D E >

Ring in the new year: cell phones and accessories

From MotorolaCanadaLtd., www.motorola.ca
Estimatedpnce:starts at SSOO

As cellular phones become a bigger part of

our lives, Motorola feels design wi8 play a
larger role in the purchasing decision.
Why buya lump of molded plastic in the
shape of a phone when you can get a
"li
festyle" accessory that does the same
thing?
While Motorola phones haven't been
lacking in design in the past. the V70 is a

radical rethink. Instead of a one-piece or

a clamshell flip design, the V70 has a
rotatingearpiece thatcoversand protects
the keypad when the phone isn't in use.
Because it rotates around the display,
there's no need to add a secondary LCD
windowin the phone. The lack ofa hinge
alsokeeps itvery compact
The single-band (1.900 MHz) phone
works on GPRSnetworks and is currently
available from Rogers ATB,TWireless. Now
the downside:straight-out purchase of

the phone wilisetyou back $749,though

you can bring thatdown to $499 with the
right subscription plan. After all, you
have to pay forfashion!
Because it uses a similar interface, it
can use some of the accessoriesavailable
forV series phones like the V60, V66, and
V120,as wellas Motorola's 270 and 280.
One such accessory is the Retmctable
Hands-Free Car Kit ($160). The kit featuresa speaker component thatfits nicely into a cup holder,the baseofwhich has
retractable cables that connect to your
car's Lighter and the phone. There's also a
microphone with a longer wire, so you can
place the microphone closer to you
(behind the steering wheel perhaps) as
weU as a dashboard mount for your phone.

When Bell Canada rolled out its faster 1X

digital network, Telus also benefited, as one
of the companies that uses that network.
While there aren't many cell phones out
there with 1X capability, you can take
advantageofthe network right now ifyou
have a mobile computer with a PCCard slot,
thanks to the Velocity Wireless bundle.

can geta bit expensive; the rate plans

startat $30 per month for 5 MB transfer,
up to$100 per month foratleast 100 MB
transfer (theoretically unlimited if t he
network demand isn't overwhelming), plus
network usage and licensing fees. For
businessusers who need to stay connected nomatter where they are,though,it's
a great solution.
Sean Corruthers

ca IIA

From:Handspring www. andspring.corn

Available anth airbme package from; RogersATttT

Wireless,www.rogers.corn
Pnce;Varies(depends on monthly airtimefees)

There'
s also a Desktop Charger for the
home or office ($90). Simply plug the
phone'spower adapter into the back of
thisaccessory.then drop your phone into
the slot on the top to recharge. An
upright support can be moved to accommodate your particular Motorola phone,
depending on how thick it is. The charger

basealso hasa sloton the rearofthe unit

that will simultaneously charge a second
battery. Just in case you' re worried about
how it will look on your desktop, Motorola
has thoughtfully included a small analogue clockon the front ofthe base.
Seon Carruthers

From:Talus Mobiley,wwwtelusmobikty.corn
Estimated pnce: Up to 1600 (hardware) plus air-

time charges

The package comes with a Sierra Wireless

card that allows you to connect wirelessly at speeds roughly five times faster
than earlier digital CDMA networks, as
well as make voice calls. At present, 1X
network coverage is limited to major
urbancentres in most areas ofthe counby (Vancouver, Toronto, Winnipeg,
Montreal, Quebec City, and Halifax).
Albertans are particularly lucky though,
as vast sections ofthatprovince are
already on the 1X network. The 1X serviceis scheduled to expand even further
by theend ofthe year(maybe even by
the time you read this)and undoubtedly
even more in 2003.
As with all new wireless technologies, it

rm

It'
s a cruelfactthatthe same peoplewho
are busy enough to make heavy use of
their cell phones are also likely to have a
PDA they consi
der indispensable. They
quickly discover, however, that carrying
two individually compact devices is in fact
awkwardand frustrating. Now that Paim

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< DIGITAL GIFT GU ID E w

OS-based PDA/cellphone combos are
trickling into Canada (other models by
Handspring and Kyocera with colour
screens,forinstance, have yet to appear
up here),the prayers of some of these
busy folks are being answered.
The dual-band, single-mode GSM/GPRS
Treo Communicator is wonderfully compact,with a screen about the size ofone
of the smaller Pabn devices minus the
Grafliti handwriting area. (The space-saving aesthetic carries over into Treo's cradle:it doesn't have one. Charging and

synchronizing is accomplished through a

simple USB connection.) The BlackBerrylike thumb keyboard is easy to use, but
havingto switch between it and the stylus is a little troublesomethat is, unless
you dial straight from the address application,in which case you don't need to
use the keyboard.
h

'

> ODo ain N m e

, I

From Kyocera,wwwkyocerawrlreless.com
Available (rom:Bell Canada,www.bell.ca, and
TelosMobilky, wwwlelusmobililycom
Price:Varies(dependson monthly airtime fees)
In contrast, the larger, tri-mode digital
PCSKyocera Smartphone letsyou useitas
a phone without activating the Palm OS;
leaving the protective cover (which looks
like a flip-out mouthpiece) on lets you
usethe buttons on the exteriorand speak
normally
. Even though you can access all
ofyour phone numbers without launching
the Palm,it'stedious.Open the cover,and
you have a full-size Palm handheld, complete with GraNU area. Unlike the Treo,
you can't dial directly from the address
app, but you can quite easily set up a
speed-dial list.
Otherwise, both handhelds have similar
features. Both include wireless Webbrowsing software, a vibrating alert, and a
hands-free option (though the Treo
includesthe earphone and mic).The TB
MB Treo has SMS capability, while the 8
MB Smartphone has a wireless fax.
One tip: both phones include fullscreen dialers that practically beg for fingerprint smudges on their screens. Throw
in a few clear protective screen covers
and whoever receives one of these as a
gift even if it's you will thank you
later.
Emru Townsend

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< DI G I T A L G I F T G U I D E w

A present for your PDA

his month's Lab Test report covers
colour handheld computers, or per8 sonaldigital assistants as they are
sometimescalled. Here are some suggestionsforaccessorizing these devices.
i I

FromBeikinCorp, wwwbeltc/Leam
Estimatedprice:: 5129(iromUS$80)

and longer than the standard design, but

abouthalfthe thickness.To fold up,part
ofthe keyboard drops down and the outer
part
stuck in neatly on top ofitwhen you
puU the edges outand push them back in.
It is available in three versions: for Palms
(m125, m130, and m500 series), for HP
Jornadas (520, 540 and 550), and for the

chunk of plastic around, consider a keyboard that wraps around your POA.
Logitech'
s KeyCase for Pabn devices does
just that a flexible keyboard, made of
ElekTex fabric, that wraps around your
PDA when you're not using iL
The Palm device itself slots into a plastic bracket that tilts up when you're using
the keyboard and lays tlat against the

SonyClie.As they say,good things come

in small packages.

From: leg/techtnc. wwrxlcgitectLtom

Estimatedpri
ce:SM and up

Case Logic will be a familiar name to anyone who has looked for computer accessories like diskette holders. New to its
lineup are a couple of PDA cases.The

Strongman, a leatherette case, derivesits

name from a Rexible plastic clip system
thatholds your PDA securely in the case.
The case opens like a daybook to reveal
the clipped-in PDA on the right side.On
the left Rap is an elasticized band that

In mostcases,the KeyCase doesn'tadd

too much to the overallsize ofthedevice,

If you don't want to cany a separate

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ElekTex fabric senses which "soft" key

you'
re pressing,then relaysthatdata back
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offifyou get coffee orfood on it.

From:Logitechtnc, wwwfog/tech.corn
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keyboard when wrap everything up. The

SeonCanuthers

Most keyboards available for Palm or

Pocket PC devices are already impressive:
nearly full-size keyboardsdesigned to collapse or fold into a package only slightly
largerthatthe PDA itself.Begdn's take is
even more impressive,though.ItsG700 is
a tidy little case that's only slightly wider

and isfar more convenient than canying

a PDA and keyboard separately.
Sean Canuthers

s em

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D I GI TA L G I F T G D I D E P
holdssticky notes and a couple ofpockets to hold credit cards, etc. While
designed for the Palm 500 and Visor Edge
lines,we found that it would accommodateToshiba's e310 PocketPC unit(about

thesame size asthe Edge).

The PDA Slip Case is intended to be a
universal case for a variety of devices. We
found it was an ideal match for our
Dornada 540 series. It's a top-loader
design, with elasticized sides. An elastic
loop over the top secures to a little hook
on theback, preventing the device from
slipping out. The case also has a belt loop
on the back.
David Tonoko

From:RhinoSkin,www.rhinoskin.corn
Prices:FromUSST9.95

Don' t
be selfish
Share!
Sometimes the strongest connections are the
ones you don't see. With no wires to wrestle
with, the U.S. Robotics 22 Mbps Wireless
Cable/DSL Router makes it easy to put a high-

0 c

,ccrccc
Forthe utamate protection foryourhandheld, encase your PDA in a hardshell aluminium or titanium case. We were introducedto the RhinoSkin line ofproducts at
a trade show last year. These are rigid
anodized aluminium and titanium cases
that are lined with foam to keep your
handheldout ofharm's way.
While hardly form fitting they add
significant dimension to the handheldthese cases are designed to match the
contoursofvarious devices,so forexample,the lower part of the case for the
Palm m500 series is rounded to match
that device's rounded bottom edge. We
stoodon the titanium sample the ompany sent us,and it held upjustRne.
The company also makes a line of
leather PDA cases.

Other bets
While not new this season, we also still
like the Stowaway folding keyboard for
Palm and PocketPC devices (sold under

speed network connection wherever you need it,

and now it's twice as fastl

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For a lim i te d ti m e , pu r chase a

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$40 USD mail-in rebate.

the Pabn and Targus brand names). It's

still on the market for various Palm and
PocketPC devices,selling forabout $120
to $150.
We' ve noticed that some retailers now

For more information. visit www.usr.corn/rebates or call 1-877-KEATING.

have special merchandising displays just

for handheld computers, which typically

Continuedonpage30
wwwcanadacomputaa.corn THE coMPUTE
RPAPER cALCAiwEcmoia DEcEMBER2002 19

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wwwcanadammputes corn THECOMPUTER PAPER CALGARY EDITIQN

DECEMBER 2002 21

o D IG I T A L G I F T G U I D E >

In July, Microsoft unveiled Windows XP

Media Center Edition, which purports
to turn a PC into "a unified destination
f or e n tertainment," a ccording t o

the Media Center Edition supports some

kind of personal video recorder capability and that DVD playback controls will
be a part of it. Even the regular version of
Windows XP includes an audio player
and a photo viewer, so we expect the
Media Center PC will put aa the hardware parts that the OS needs into a neat
bundle.
Of course, do-it-yourselfers have long
known that it's possible to turn your
existing PC into a media centre or a
games machine, or a video editing suite,
or a digital darkroom, or a music studio just add the appropriate expansion
cards and some software.
This season, high-end graphics cards,
typified by ATI's latest Radeon 9700 8X
AGP cards will make the eyes of serious

Microsoft's press release. Hewlett-

garners sparkle although, if they' ve

require the messy and expensive step of

laying down network cabling. It also
a llows tremendous flexibility in t he
placement of computers throughout the
house. We' ve reviewed products from
3Com, Belkin, D-Link, IBM, Intel, SMC
and others, and can make two generalizations about 802.11b products: they
are relatively easy to set up, and products
from the various manufacturers work
well together.

The et/er4tterphieg K

Packard Canada announced an implementation of the Microsoft vision in the

form of the HP Media Center PC in
October.
What this unified destination concept
seems to mean is that you can use your
PC to store, view, and control (even by a
remote control unit if you wish) all of
your digital content. It's suggested that

seen the price tag (in the $500-plus

range) that sparkle might be from tears
of anguish. Another product demanding
a similarly fat purse is the DVD recorder,
with prices beginning in the $600 range.
Combination
CD- RW/DVD-ROM
drives are available for around $200,
while CD-RW drives have dipped to
below $100 in many cases.

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AC8R 6e cIOM3f TOnHIBA Vievrsenic' N E C

pretty good snapshots bauer than the

$900 two-megapixelcamera of a few

years back. surround sound (5.1) on the

years ago.

PC has been an aflordable option. The

latest Audigy 2 cards continue to expand
the audio capabilities of the PC, with
support for 24-bit DVD-Audio playback, Lucasfilm THX, and Dolby Digital
EX 6.1 surround souniL

However, shopping for a digital camera can still be confusing. As a general

rule of thumb, one-megapixel cameras
should allow you to make decent 3x5inh prints, a two-megapixel camera will
give you 4x6-inch or even 5x7-inch
prints, and with a t h ree-megapixel
model you can probably get decent
8xlas. At four megapixels and beyond,
you should be able to do with a digital
camera everything you would want to
do with a 35mm camera as a casual hobbyist.
If you' re contemplating a digital camera purchase, you might also be in the
market for a new inkjet printer. Canon,
Epson, HP, and Lexmark aa make inkjets
capable of generating 4x6 prints that are
hard to distinguish from prints from the
neighbourhood photofinisher. Some
new printers don't even have to be connected to a computer you either connect the printer and camera directly
through something like a USB cable, or
insert the camera's storage card into a

Digiiel ime(png
While TCP has been writing about digital cameras for half a decade, it's just
now that the photo industry is looking at
digital photography as a mainstream
category. Digital still cameras are coming in from afl sides: companies that are
known mainly for equipment, such as
Canon, Nikon, and Olympus, those
known primarily for f i lm, such as
Fuiifiim and Kodak, and digital upstarts
like HP are fighting for the minds and
pocketbooks of Canadian consumers.
It used to be that the more you paid,
the better digital images you could get,
but the digital camera industry has
reached a certain level of maturity. We
can now say that even a two-megapixel
camera selling for $300 will produce

pil

Canon//ed onpage 24

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< DI G I T A L G I F T G U I D E >

MakmgUte tfigUal ytt Ust

Caatinrredyrompage22

you can do a wide range ol tasks with it

just by adding some sofiware. The sky's
the limit, from educational titles for children to genealogy trackers to amateur
astronomy software.ln terms of safe
computing, the continued proliferation
of ever-stealthier viruses and other malicious code has made anti-virus and firewall software ever more important to
Internet-connected home PC users as
weU as corporations. The Canadian
market leaders in consumer security
software,
Sym antec
and
McAfee/Network Associates, have both
recently released new lines of security
software for home and small office users
in time for 2003.

card reader slot built into the printer.

If you don't want to print your own
digital images, photo retailers like
Blacks, Japan Camera, and London
Drugs offer digital printing services,
either online or at in-store kiosks.

Mobilecompulng
Notebook computers are popular with
Canadian consumers: a 10 percent-plus
annual growth in consumer notebook
PC sales has made them the bright part
of an otherwise sluggish home PC market. The new Tablet PC, which enables
writing, menu selection, and drawing
directly on a laptop LCD screen, will be
on tbe market by the time you read this,
while the handheld Pocket PC and Palm
OS computing platforms have attracted
hundreds of thousands more Canadian
users in the last two years. The Lab
Report in this issue looks at a spectrum
of colour handhelds currently available.

From.XPSourxt wwwdfpsound.com
Estimatedpnce:$179

If you' re a long-time music fan, there's a

good chance you have a lot of vinyl
records sitting around ofiecting dust.
The XPSound XP-201 makes it easy to
hook your turntable up to your PC and

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iPod, that drag-and-drop capability is

still a good reason to get XPlay; it's certainly much more straightforward way
of loading files than using Musicmatch.
You can order the boxed version from
the Mediafour Web site for US$40,
which includes shipping, or download it
right away and save US$10.

Some of the best suggestions for digital

gifts may involve computers only slightly, if at afi. MP3 players are an example.
The computer might be needed to rip
and load tunes onto the device, but not
to enjoy it. Likewise, digital cell phones
complement, rather than rely on the PC.
On the following pages are some
products our writers and editors would
love to find under the tree. 0

One of the enduring benefits of the general purpose personal computer is that

c ont pml 21" Uas T u

D ea 17" a 25 T anu f

transfer your old records over to a diy'tal format for burning onto CDs or listening to on an MP3 player.
The product is an external box that
sits between your turntable and your
PC'saudio inputs; the font of this unit
has both a gain knob for level adjustment and a ground switch so you can
easily switch between input sources
requiring g r ounding (like y our
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m
s
Altec
AHS20
Headphone
$29
USB 2 0 4 Port PCI
$54
G igabyte BSR533P
$125
PCMCIA
Cards
A)tee AHS30 Headphone
$39 Gigabyl
IEEE 1394 2 Pori PCI W/cable $59
a BSG667
$154
Aspen
56K
Hardware
F//
y
i
/V
$55
PCMCIAUSB2.02ports
$99 Creative Inspire 2.1 2400 5Pcs $59 Gigabyle BST667L
IEEE 1394 2 Pori PCI
$55
$135
Promise Ulba 100 PCI
$60 Toicom 56K software F/M/V $35 PC M CIAIEEE1394Firewire $93 Creative Inspire 4.1 4400 3pcs $90 GigabyteBPE667Pm
$198
Taicom
56K
Hardware
F/M/V$49
P
CMCIA10/100EBtemet
$55 Creative Inspire 5.1 5300 6Pcs $139
Promise ATA133 PCI
$75
GigabyteBPE667U)k a
$234
P C MCIA56KFax/Modem
$69 Creative Inspire 5.1 5700 TPcs $409
PCIATA133W/Raid
$59 USR 56K V.90 PCI Internal $ 9 5
G igabyle BIHXP RIMM 533
$25 9
Business Sto urse M o n d a y So S a eu r d a y l e e e e A . M . So 6 P . IV1 . C l o se F riday from 18OO P.M. zo Seen P.M.
P a y m e n t b y 4 : a s b o r Cb e q u e o u l y t P r i c e s s ub je c t t a c h a n g e e eitha t t eat/r e P lease cal l f o r u p d a t e d p r ice a n d a v a i l a b i l i t y

SF5 4FF5

Ckl

C l 'I

Computer Cent e

Tel: 245-9262
Fax: 245-9533

g/'

Corp: 24 5 -92$1
Service: 245-9266

Visiteur Locat(ana t

+, ff

1013 1 1 Avenue S.W.

Eagle Computer System

Nonltorn

Ceieron 1700 Package

. Intel Ceieron 1700 128 Cache
. Gigabyte 8SIMLP MotherBoard
. Midtower case with 300 watts
. 128MB DDR PC2100

$395
A(ID Duron 1200

TTX 1774 17" 27 1260X1 024

TTX 1777 17" Flat.25 1280X1024
TTX 1797 17" Flat .25 1600X1 260
TTX 1996i 19 Flat,25 1600X1200
1997 19" Flat .23 1600X1200
AOC LM520
15' TTX 9134
15 Samsung 151$
17' AOC LM700

$199
$229
$239
$289
$349
$555
$349
$599

~S

Kazan USB 2.0 or Fireddve

h u t t l e P4

Enclosure

. P4 Motherboard

. Case W/Power Supply

. Video, Sound,Network10/100
.3Flrewire,4 USE 2.0,

$495

. SKT 478, FSB400, 533

$765

Read andaavttc

Cnmsct Flash (FC)

IBM Microdrivc
Smart Media
Multimedia
Secure Digatsl

$325
AMD XP1700+ Package

Support USB 1.1

waoow$59 waoow$59 waoow$59 waoow$59 waoow$89 w/scow$89

Fully compatible

. XP 2000+ W/Fan
. Gigsbyte 7VAX Motheraoard
include Sound and Lan
. Midtower case with 300 waos
. 256MB DDR PC2100

]=- m

$529

Enermax
IEG301P-VB

2 Front USS Ports

ynt h 3OOW

$95

Alum inumCase with 320W

S ilver or Black

$145

$225

with FIR, MIR,SIR

and ASK

PCINCIA to USB
Dual port
Hi-speed
USB 2.0

$99
PCMCIA to Firewire $93

KVM AUTO SWITCHES

KVIN2WAY AUTO SWITCH
$99
KV M 4 WAY AUTO SWITCH
- 6 -, - " - " $85
K V IN4WAYAUTOPS/2WITH CABLES, ,
'etr, ~,
$135 K V M2WAYAUTOUSBWITHCABLES vw j OF', Trap,'
$49.00 KVM4 WAY AUTO USB WITHCABLES
$49.00 3-in-1 KVM Switch Cables
$22.00
$19.95

RH-2$ U2W4CSI Aluminum

RH48 U2 LVD Aluminum
RH420U3 160 Aluminum
8746 IDE ATA100 Aluminum
RH42 IDE ATA 100 Aluminum
RH-27 IDE ATA 100 7200RPM RH-27
RH-10 IDE ATA 66 5400RPM RH-1 0

Ensansx svarcNM8ncsn6R9Lsapses
EG301P-VE(FM) 300W ATX PS W/2nd fan

$62

EG365P-VE(FM) 350WATX PSW/2nd fa n

EG365P-VE(FC) 350WATX PSW/2nd fa n
EG465-VE(FM) 450WATX PSWI2nd fa n

$75 A ~D e~
$05
$119

EG465P-VE(FC) 450W ATX PSW/2nd f an $

EG651P-VE 550W ATX W/2nd fsn

$20 8

Co.

ARinoOV/(LBLK

19" 4U 300W
Rack Mounts

Power Supply 6 Fsn/4 USB

$565

i,

USB plug and play

No power required
Support win98/
2000/XP

AMD XP2000+ Package

. Intel P4 1.8GHz Box

. Gigabyte 8SIMLP MotherBoard
. Midtower case with 300 watts
. 256MB DDR PC2100

$69

USB irDA Connection

$409

Intel P4 1.8GHX Package

$119

Tume any IDE hard drive intoa USB 2.0

or firewire external drive.
hot-piuggsbie and hot mappable

6 in 1 Card Reader

. AMD Duron 1200/Fan

. Gigabyte 7VKML MotherBoard
. Midtower case with 300 watts
. 120MB DDR PC2100

. XP 1700+ w/lan
. Gigabyte 7VAX MotherBoard
Include Sound and Lan
. Midtower case with 300 watts
. 128MB DDR PC2100

125 Appiaaas
$1$5 OTAMO!

$99
$125
$169

$12$
$169
$21.09

lJ~

Giobsiwin WBK3O

$4$.00

$ 24 S S

ocher 7 CPU

n 8.95

VolcanoOCU Volcano 7 Volcano 7+ Vo ceno 9

$34 98

w-

$54,0 0

H DD Cooler Slot Fan Powe OpplyFans

$14'05

$15 '0 5

$7 $5

$44 . 95

eV an

$6'95

wwwranadammpulaamm TNE COMPUTERPAPER CALGARY EclllON DECEMBER2D02 27

< DI G I T A L G I F T G U I D E m

5 DELTA

Information S stems Ltd.

cvwwa ~

se e i ntel.QlglXP; 3com

N EC Mon' r s

- NEC 17" Monitor

- NEC 17" Flat Monitor
- NEC 19" Monitor
- NEC 19" Flat Monitor
- NEC 22" Flat Monitor
- NEC 15 LCO Eionitor
- NEC 17 LCD Monitor
- NEC 16" LCD Sionitor
- NEC 19" LCDMonitor
'Irlmlrmlmeasser

LITE

$199'
$239'
$299'
$369'
$769'
$499'
$659*
$1129'
$1399'

D r i ves,, 0

it will automatically be recognized as an

external drive. These devices are com-

From:SanD/sk,wwwsandkkcom
Street price:339 li6 MB) io S339(236 MB)

The Sangisk Cruzer (available in 16 to 256

MB capacities) is the only model we
reviewed that can'tactually be used as a

urmrressesommemsmmera mssse ss r m mmcmsser.aanj

- - - i

50% Off Service

Receive Half off all
instore service rates

u r~

mm mr s s~ n

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resil ese lmrerrslerrrer.

arsriresoesemsmSSh.0000~

THENOTEBOOKOFCHO

Sais/I'
Sntellde Pro

interns: Hard Drives up to 200 GB,

SCSI & ATA RAID, CDRW up to 52X,
DVD Writers, Serial ATA
Extsrna: USB Flash Drives, USB2 &
Fimwirs Discs, SCSI & ATA RAID Boxes
Network: Storage Area Networks (SAN),
Network Attached Borage (NAS), Direct
Attached Borage (DAS)

CGK"

Starting at $1699
531-2900 135 m6th Ave. SW
salss@dsltainfo.ca

Barcods Scanners: Corded, Wireless

Label Printers: Barcodss, Labels

Receipt Printers: Retail, Food Service

Portable Data Terminals: Warehousing,

Inventory Control

Handhsld Computers, Magnetic Ships

Readers, Touch Screens, Cash
Drawers, Portable Printers, POS
Keyboards, POS Sogwars

Located Downtown One Block North of LRT

Wireless Personal AnaaNetworks (PAN),

Blustooth, 802.11b 11 Mb/ssc (WiFi),
802.11a up to 54 Mb/ssc
Powsrlins Networking (HomsPlug) Utilize
sxisfing electrical wiring for speeds up to 14
Mb/sec

Gigabit Ethernet adapters and switches for

those with large bandwidth requirements

TECHA

TOSHIBA

pletely driver-free (unless you' re running

Windows9$),and filescan be moved back
and forth between DSes, transparently.
Severalmanufacturers have come up
with their own spin on keychain drives.
Here are a few worth loolring at.

Retail 40x12x40x IDE CD-RW

884 . N I
Retail 48x12x48x IDE CD-RW
800 . N I
' Rstail 40x12x40x USB 2.0 CD-RW 8214.00 I

r - - - - - - - - - + < - - - - -. -

ven though there have been many

ways to store and transfer digital
data over the years from paper
tape to rewriteable DI/Dstwo common
problems have long plagued us. First was
the need for specialized hardware or software (not everyone has a Zip drive or
DirectCD) and two-way compatibility
(while a PC-formatted Roppy disk can be
read on a Mac, the same can't be said of
Mac-formatteddisks on PCs).
This is why I like USB keychain drivesthough referred to as drives, they use
flash memory. They store anywhere from
16 MB to 1 GB ofdata,are smallenough
thatyou can hold severalin your hand,
and areincredibly easy to use: pop one
onto the USB port of a Windows (98, Me,
2000, or XP), Mac (DS 8.6 or higher), or
Linux (kernel 2.4 or higher) machine and

~P,.' Le0t/igte<.

By Emnl Tswssesd

I
I

Keychaindrives:the perfect
stockingstuffer

Who Buys from Us: Bsginnsm, Power

Users, Consultants. Home Business, Small
Business, Retail Outlets, Wholssalsm, Oil &

Gas companies, Educational Institutions

Why Buyfrom Us:We are knowledgeable,
friendly, helpful solution providsrs not
salesmen.

Where: Sss below

W hat.
When and How: lt'
s up to you

If you would like mom information on these or any other technologies please contact ue.

See some system specialeon page 2$

Checkourwebsiteformore modelsand spells

www.problemsolved.ca sates@problemsolved.ca
43 SkylineCres.N.E.,Calgary,AB Tel:7304026 Fax: 206-7537 8
Call for cunent pries and avdiebxlty. Appolntmenle recommended

( D I GITA L G I FT G U ID E p
keychain,which kind of makes sense.At
twice the volume of most other such
drives, IYB a little too clunky to carry in
your pocket. The clunkiness is due to the
fact that it's also the only one that is
expandable: it stores information on
removable SD or MMCflash memory cards.
Thismakes itone ofthe few upgradeable
keychain drives out there.
A three-position switch pops out the
USB connection, ejects the flash memory
card, or keeps both recessed in the drive
body.Windows users can take advantage
oftheCruzerLock security software,which
encryptsselected Ales.They can only be
decryptedby enteri
ng your password in
the software, so you' ll want to leave a littlespace onthe Cruzerforthe497KB executable file.

$$99' PUTS A IASER

AT YOUR FINGERTIPS.

From: IMTek,wwwjmlek.corn
Eslimaledpnce range; Sl19to Sl,l 19

JMTek's USBDrive Professional (64 MB to 1

GB, with a 2 GB model promised for next
y ear) is a souped-up version of i t s
USBDriveor rather, its software (included on the drive itself, taking up a little
over 3 MB) is souped-up. USB-Lock turns
the USBDrive Professional into a key: once
you run it, your computer can only be
used when the drive is plugged into one
of its USB ports.
USB-SecureZip automatically compresses and encrypts fiies dropped into the
Secret and Zip folders, respectively. (One
Aaw: the suggested password reminders
areallthings careful users know not to
use as passwords: birthdays, parents'
names,etc.)USB-Backup provides a simple,one-button backup to or from the
USBDrive. USB-Mail is a b are-bones
POP/SMTP email client that stores your
messageson the drive itself. Despite the
" professional" moniker, none of t he
included software is particularly polished but they all work as advertised. To
be Pair, this seems to be the rule for ag of
these dnves.

Continued onpage 30

There are many reasons why laser printers have long been the office mainstay: fast, reliable output
combined with crisp text copy. The Lexmark E210 laser puts these features right in your handsbut at a take home price of just $299! The E210 laser you' ll give it the

thumbs up to do business at home, or at the office.

LEXMy%K

E210 Laser j 12 ppm j $2$$.00

Pttmiun rur printing ldt er

www.lexmerk.corn

Customized Computers

Microtrende

Compusmart

Computer Rack

703A 6 Ave SW

802 11 Ave SW

6008 Macleod Tr. South

104, S211 Macleod Tr. South

265-0040

296-2552

212-0008

252-5777

' Limited arne skat st panwpet ng dealers, attest price msy xsiy.
0 2002 Lsxmatk canada Inc. Lexmatk and 'passion Ioi pnnting ideas' eis tisdemsiks ot Lexmatk Intematiansl inc., snd isgisteied In ths United gtetss end/or other conntnse

5
ww
wcanedecnmpuiek corn THE COMPUTER PhPER CALGARYEDITION DECEMBER2002 29

www.domainscanada.ca

r I

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~ T h u mbtavive Touch
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>.CA DOMAA4IAIVIES ARE GOING FA

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CA names are recognized world wide as Canadian, ever:

,irgest of corporations now have .CA names
Stnct rules for top level domain names were relaxed m 2000,
and it is now very simple to get one f Top level is
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clif

www.domamscanada ca
Email. inforrvdomainscanada.ca

Bay C 2916 19 Street NE

Calgary, Alberta
Canada T2E-6Y9
Phone: 403.291.0666
Fax: 403.291.3850

r d'

'

'

'

'

'

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C LEARA N C E

DDR

EDRAM
PC 100

120NS fnm ...$45 ... . . . . . .$39

2SONS .... . . .$65 . . . . . . . . 255
51'lMS ... . . . .Gdl . . . . . . . . .$120

aupoa0299

Signa ... . 4190 ... . . . . . . .$209

RAHBUg

Don 40
120MS .$139
25414$ .$249

FllSglocgio of

Psl Keyboud/Msugpaakm Combo ..

from $IK99

VVsb Camels
Cordlnn Optical Mouse

.$39.99
.. . .$3K99
..$1$99
.$39.99
.. . .$149.99
.. . . .$39.99
.$79.99

I
I

ATI AIW ylso I448 DDR... . . . . . . . . . . . $199

Mnnal Gno 3IMS Dual ..... . . . . . . . . . , $1st

AsUsvssnlf ns llaMO ......... . ... Esn

. . .$ 70

Pd 126 GHI 533

P4 2,40 GHz 533

lsl 2.53 GHz 533
P4 2.44 GHz 533
Pd 2.0 GHC 533

.. $ 1st
Se msun
s NL 1440.. . . . . . . . . . . 4 399 MQ Nxssessns DDRsx ....~
Sn aher 1070N laser ... . . . . .. . . . . $ 1199 Mn G4TI 4108 Ilsns DDRvwo ...... Oan
Ca non D440U Scanner.. . .. . . . . 5149

OEN
P
DCSDN ills

50 Uus Value O.l OEH ..

$105
$120
$145
SISS
$235
$245
$320
$320
$320
$390
$445
$015

Cdnoe 13 GHz
Pd Celslos 1.7 GHa
ATI xpERT zssszn ilsAGp .. . . . , . . . 4 49 Fd Celenm 1.0 GHz
All ludsou7en MCI MMS Otn ... . . . . ..OSO Fd Celnoa 2.0 GHz
P4 I.SA GHz 511K
ATI Radaoa9sas64MS DDRPRO ..... . ..SISS P4 1.0A GHz 512K
ATI Rsdauuneo DONS DOIC ..... . . . . . $199 ILI 24 GHz 512K

P swar Guar NC un 44MS.... ~

.. . . . . .$105
. . . . . . .$149
. . . . . . .$729
.. . . . 4'2$9

Priang

INTEL

u -59B

Rsnlg Box

QFN

CPU Speed

-$73

Neon Llgln .
USO 2.0 PCI Card
ATXAlumlaium
Case .... . . . . . . . . . . . .
ATX 133 Raid Canl ... . . . . . . . . . . . . . .
Sammns ML Printer Toner Cartridge

AJilor $229

Cogs sor Cssgs

uui iunll. m&f i iOuuoa

Ouiruau

EG 44$P VE (FN) 4 $0WATTua.

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Motioesfseaggi CPll 4 Case
lipJNP
adfe Special

lull au
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ENERNAX POWER SUPPLY

EG 34$P VE (FNA) 3$0WATT

AI$0 guran I.O GRS CPB wifan

Nalngoard ATX Case wlpewor 8

WHIlE ulmnlrrna LIST

NNHH a
104d H Hz DDR SCC
128NS Sem ...ON ... . . . . . . . $149
124MS
254MS ... . . . .$155 ... . . . . . . $229
254tsa ... . SI4 9

Canon 1320 BubbleJec

Canon 5520 17PPM ..
C anon 59000 ... . . . .
NL 1210.
5

Intel Ctgsaon 900NHK CPU WJFan

PncicngeIncl.f IGAINBOARD,
I 20NB SDRAH,ATX Case

P C 2100
PC27 0 8
120MSfism 4 54 .... . . . . . . .
254MS .... $95 .. . . . . . . . . .$105

PC I33

IE

DURON - 1300

ATHLON
XP- 1198153GHa

$95
$125

Cresuus Inspire 2.1 2400.. . . . . . . . 450

XP- H081.4GHz

5145

C mauue Inspire 4 I 4400.. . . . . . . . . 4 88

XP -20N 157 Gua

$140

XP - I NO 14 GHL

Intel Celeron 1.0 GHS CPUI

AHD Dumn I.O GHS CPU
GAIECSMS Nouansdeoaauoa an bend
ATX Casa

110MS SDaam
3.5 Floppy Disk Diam
300$ UDNA Hant Driue

Q
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six cnaoN

PS2 Kssboani
P82 Mouse

Speakers

Intel Pd I.SGNX CPUI

AND X P 1$00+ CPU
Qnlslslnnnnn Pmdmnd
ATX Casa
154NS DDE
LG 52X CDKON
ano'l
400S UDNA Hard Drbie
25" Floppy Dab Drive
SOK NodamI INIOO Summet Canl
Xpert 2000 lsMS AGP
PS2 ltoybomd 0 Mouse
Spodmm

II

Hp -xao

5270

XP - 2IN 1.733 GHL

LG 52X CD-Rom ... . . . . . . . . . . . . . 2 35

LG 40xlox40 cDnw ... . . . . . . . . . 479

LG 32X IOX48I 16X DVD Combo .. 4139
SamsungOXDVD
I
... . . . . . . . . . . . . .$42
a

Hp - I no
HP - 19N

$145
$ IN
$ IN
$2lS
$275
OMO
$1st

XP - 22N

$240

AOC 15"
A OC 7F IT ' . . . . . .
A OC 9GUC. . . . . . .
AOC LN 520 LCD .
AOC LM 700 LCD .
Samsssng 753DF
Smssmusg 955DF
SnmasNsg 152T
Samsssng 1720 .. .
S nsnMNlg 172T .. .
SnmMNlg 17IN

.. .9 I 40
.. .$2 I 9
. . .$ 24 0

...$2 50
.. .SOTS
.. .$$90
..$09 0
. . .$$9 0

...Seeo

Samsung 19IN . . .
Ro 795 FT+
Lo 915 FT+
Lo 995 FT . . . . . . . . .
Lo E900$ . . . . . . . . .
L o seem l s - LCD .
NEC: 1550V 15" LCD
NEC 1700V 17" LCD

VIEWSONOC EFOF .
VIEWSONOC G90F
SONY G420S/520P

. . . . . .S I 2 9 9

.. . . . . . $ 3 29

GIGA.STTE

GAopEasypan psa 447

G Asse44rnapnc .. . .

... . . . .$0$0
.. . . . . . $ 0TS
. . . . . . . $ $I O
... . . . .$$20
... . . . .$949

.. . . . . 4159
... $180lsllO
.. . . . . . $110

... s ines lye

AIVZ3llRale... . . . . . . . . . . .

FSIC(403) 202-59I6

Hours: Nomlay - Friday I 0 a.m - 5 p.m. Closed Sat. gl Sunday

... $1 yolsan
....OININ29

Dalak IOIIN nkmm Csnl ...

P IG-V ... . . . . . . . . . . . . . . . .

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pn ax DDR llz

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spursIofln

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Downtown Loceglonl040 9th St S.W.

(Corner OS9th AV0. B 0th gt, ) Calgary, AS TZP 2$9

noon

Seasale SII S $ 135 $ 150 $ IN

umou oun. $110 $130 S I SS $179 $290
G aaaauma
$ 12 5
$145

G A 7DMGAV-P Dual ... . . . .

.. . . . . .$2$0
$0$01$4 0$0

2 00$ 4 0 0 $ 4 0 0 $ Ooos
$120 $145 $175

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Inglowood - Lots of FREE PBPfglhll I 1039= 9th Ave.E.E.

- (Across IOomPatloTCanada truck Stop) Calgary, AS TZG OVI
Phl (40$) $4I W99EI F ax:(403) $43-9932
Hours:Honday - Friday l 0 am - 5 p.m. Sat. Noon - 5 p.m. Closed Sunday

Ofs reserve the right to li m it q u a ntity. A II p r I ces are for cashiinterac only aud are suhfect to change without notice.

SINCE1982 a~

www. macrotronics.corn

CALGARY STORE

onics

Edmonton C a l gaTTj Richmon d C o l d Lake

Feaeeamaaa %medea aeO~e" %eS4ea04maaa eaeaek I803

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- WindowsKeyboard PSI2
- LogitechWheelMousePSI2
Microsoft Windows XP Home
LG1T"700sColor Monitor

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- LogitechWheelMousePSI2
- Microsoft Windows XP Home
-17 Flat CRT Monitor

SYSTEMSPECS
-10' AntesTowerw/agsson
- AMDAthion atwgwt CPU
- MwiKT4 Ultra KT400 Mainboarri
. 256MDPC2200 4N ODAWl
smory
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- Pacasonic 1.44Floppy
- MSI Gforce4 TI42N 'l2&MDVideo
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10x DVD Drive

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CsbaaryLccaricn: 106 sridian RDH.E.
Phoae:vi03.238.0599 Fax: 403244,0304
Email: calgavytmxcrcircnkc.corn

EdmontonLccaaon: 10566- lghh Slrssi

Phone:780.428.09a6Fax:780428.0456

Emaketmomcadpmacrcaccica.corn

Rhascxl stcam Wt 37M JaccmaaRD

Fncmkit.2788582Faxfna278,8537
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SYSTENSPECS

-AluminumCubeTower
-AMO Athlon XP 1DOO+CPU or
Intel Celeron 1.TGHz CPU
-256 MB PC2100266 DDRMammy
-4GGB7200RPMHard Dnve
- Panasonic 1.44 Floppy
- USB 2.0, 107100 LAH

- Lightweight6.6KG(Gross)
- Built In AGPWdeo
-16x OVD.ROM

- Buwtln Souml

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Amplifed Speakem

-NndowsKeyboardPSI2
Optical Wheel IdousePSI2
Limited 1 Year (111)Warranty

IH --'999

Cold Lake: 4817 02Street

Phone:760.594.003D

Email: ccldlakedpmacrcucnics.corn

Ho u rs: Mo n d a y to F r i d a y 2 10am t o g l o m Sa t swrday2 10am t o S p m Su n d a y : C l o s e d

Ala prices are based on cash snd are valid between Nov 15 to De c 15 snd are subject to change without notice. C a b le snd/or sofiwsre
anstsiistion on System packages are exars. S t o c k available while supplies last. Me c r otronics reserves the right to limit qusntitles.
Trsdemsrks snd brand names are property of their respective owners. N o t responsible for errors snd/or omissions.

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Edmonton C algary Richmond C old Lake

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AMD Duron950 MHz CPU 4 +On
256MS PC133 SCRAM
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32MBVd
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4300
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RADEoee 7500
64ttrlm 699

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256MB PC133S DRAM
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64MBMX400 Video
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30GB 7200RPM Hard Dnv e
pri ce:

EdmontonLocation: 10568- IMIR sheet

Phone780.4280916 Fax TN428.0468
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lgmac/abates.com

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Phone700.604.0030
Email: coldlahelgimacrotmnics corn

ourst Nio n d a y t o f r i d a y : 1 0 a m t o T aam Sa t u r d a y e 1 0 a m t o S l am S u n d a y t C l o s e ak

AO prices are based on cash and are valid between Nov t 5 to rbec 15 and are subject to change without notice. C a b le and/or software
Installation on upgrade packages are extra . S t o c k available while supplies last. M a c rotronics reserves the right to limit quantities.
Trademarks and brand names are property of their respective owners. N o t responsible for errors and/or omissions.

AIJECAC522...... . . . . . . . . . . . . . . ..$29
ALTEC
A15 m(3PL)........ . . . . . ...$59

3088 54N .... . . . . . . . . . . . . . . . . . ..$99

40GS5400 ..... . . . . . . . . . . . . . . . ..SHB
60GBENO ..... . . . . . . . . . . . . . . . . $ 134
DNB 5400 ..... . . . . . . . . . . . . . . . . .S141
20687200 .... . . . . . . . . . . . . . . . . . $ 1N
3NS 72N ... . . . . . . . . . . . . . . . . . . $110
4O87200 ..... . . . . . . . . . . . . . . . . $129
6NB 72N .... . . . . . . . . . . . . . . . . ..$154
808872N ... . . . . . . . . . . . . . . . . . . $169
8008 WO8M0 72N..... . . . . . . . . . $109
100087200 .... . . . . . . . . . . . . . . . . $199
12NR BMB7200 Cache ...... . . . . . $299

ALTE
C Asa BO (EFC) ............ ...$79
AUECAlP3 (3PCRAT) ........ . . . . .$109
INEPHIE5.1 53N (0PC) ...... . . . . ..$139

LBIMARK
233 ......... . . . . . . . . . .. $99
IBNARKXZ6SN....... . . . . . . . . . . $249
IBNABKX93 (4nl)..... . . . . . . . .. $249
5AINSUNG
1210 IA%6 .... . . . . . .. $288
EAINEUNG1250 IA%R............$329
5AMSUN
G14N IA%R......... ... $2N
5AMSUN6 tom IA%R....... . . ... $449

AOC7EUI IT 27... . . . . . . . . . . . .. $189

AOCTFIT.25 ..... . . . . . . . . . . - . $225
AOC7GUI 19' 25.... . . . . . . . . . . . . $279
VIENBONICE70 ...... . . . . . . . . . .. $239
VIBNEONICETDF....... . . . . . . . . .. $2SB
VIEWS
ONICMe ......... . . . . . ... $149
VIEW50NICBOFS ........ . . . . ... $4N
VIEN50NICPBDF ....... . . . . . . . .. $49$
NECPETTI ........ . . . . . . . . . . . . . ..$220
NECFESB
T5018 ...... . . . . . . . . . . $449
NECFE1250 2lr . ..... . . . . .. . " $89$
NECFE211122' ....... . . . . . . . . . . . $990
AOCLM520...... . . . . . . . . . . . . . . . $529
AOCLM700 17' .... . . . . . . . . . . . . ..$799

52XCDROM ........ . . . . . . . . . . . . .$38

16X DIID5TANBNG 0 ..... . . . . . . . . .509
PIONEBI10XOVD........ . . . . . . . .. $79
WE CARRYUIEON/ SONY/SAMSUNG
I

4 0 . . . . . . . . . . . . . . . . . . . . . 99

UIEON 4512XM ..... . . . . . . . . , . . ..$99

UIEON 4517XN ..... . . . . . . . . . . . . $99
AOPBINIZX60RETAILBOX .......$109
PlEXIOR
4512X41 ....... . . . . . . ..$189

' 'e K

1'

DUNK4 POFR ROlffER .............$9S

UNKSY54PORf ..... . . . . . . . . . . . ..SU9
056 4 POR
TWBHPRSEXVBI ...... $125
UNKSYS
VARELE55ROUIBI ........ $239
WEIBRB PCICAIW ........ . . . . . ..$145
NIC SIANNGB ....... . . . . . . . . . . ..$19
HUGE
SfARHNGB ...... . . . . . . . . . ..$49
5 I ' 'I
GENERIC
SIAXBNGB...... . . . . . . .. $19
UMBECH
CORDLE55 ......... . . ... $59
IMBECHINBINB ......... . . . ... $%
CORDIESE
GIALRW/FOiNIN ....... $59
CORDLE5
5 KB/MSE COMBO. .....389

LG 543 'I 5' LCD..... . . . . . . . . . . . . . .$549

17' lOWBI(3NNSSfARBNGIB..... $49

OE51
6NERCASES(3BN) STARRNGdl $69
AIUMINIUMC155 (RIGHTUES) ......$149

MICROSOFf5TARTINGO ............$45

I ..-

DURON120D...... . . . . . . . . . . . . . . . $79
DURON130D....... . . . . . . . . . . . . . . $89
ATHNN XP1600+ OEM ......... ... $S9

ATHNN XP
Iuoi RETAIL BN . ..$149
ATHLONXP2000+ RETNL BN ......$104
NHLONXP2HO+ ...... . . . . , . . . ..$224
A'IHIDN io 22N+ OEM ........ ... $2$0
ATHLO
NXP2200+ RET/EL BN ......$289

P 4 'I.76HZ ....... . . . . . . . . . . . . . . . .$218

P41$0HZ ..
$249
P42OGHZ .,
$2N
Pn 226 GHZ
$339
P 42AGHZ ....... .
$329
842$6HZ .... . .. ... . .
$499

CRERON13N .... . . . . . . . . . . . . . . .$119

CBBION 170050CKET
470 ........ $138
P EI 120IB.... . . . . . . . . . . . . . . . . ..SIN
P4 i.nGHZ(255mhcache) ...... . . . . .$199

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A505 lcu533 ...... . . . . . . . . . . . . ..$199

A305 P45333 ..... . . . . . . . . . . . . . . .$129
ASUS
P4T-EIBRAM ........ . . . . . ..$279
Mll 84S UBBA ...... . , . . . . . . , . . . .$178
SIGABYIESBIQ3 .... . . . . . . . . . . ..$129
GISASYIESIEXP ....... . . . . . . . ., ..$229
GIGABYIEBIEK ....... . . . . . . . . . . ..$159

NIRADENNNBIMB ..............$129
AB INDEO
NNEOPRD128MB ......... $21S
ABRAOEDN9XO RB 128MS ......... $%9
hBIGF4H42IO129MB ..............$250
MAIROKGSNDEM ...................$155

ADPENAX45-533 ..... . . . . . . . . . . . .$129

MOIHBIBOAR
DFOR73
GIGABYIE
GANIMEL .......... . . ...$109
GIGABYIE
655VDB...............$109

' ' 1

la hour
Gneral la!our per\/2 hr ....... ..537.5O
RdiFhmlInsteKation.....,, , . . . . . . . .$75
HardDmmMiner ...... . . . . . . . . . .. $75

GBIERIC50UND5TARBNGO ........$19
58PCI128 ....... . . . . . . . . . . . . . . . .534

SSAUOIGYOEM ..................$99
58AUDIGYMP3/SAMER ...........$144
58 AUOIGY
PLATINUM ........ . ... $280
56 AUOIGY
RAIUNIUM N ...... ...$394

Rani Orlsc Rle Tiansfer ..... . . . . , .$37$0

Wnn Ramwat Sash ...... . . . . . . , .QTN
Vina Remsssl CriNral....... . . . . ... $75
Netnmh Configurations ..... . . . . . ..CALL

59 AUDIGYEXTIGY ...... . . . . . . . . . .$2\9

151s

753nr

2m
nramep
Lass thea ae Ih

INL1210
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LKi".:::::::::::::: $54

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U00 ......... . . . . . . . ... $89

IEAOIEK
GfDRCE444IO .............. $299
AH INDEO
N75IOALL INWONDBI ..... $219

$~19.@

19n (15" viewable) 260082 200

Dssssm dp(horleontal)
Flat Screen Technology
ss
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GENWCE2MK4O60NBTV ...........$79
ANBMX4200OM ..................SH9
ATIBAN44004MB ..................$138
Alla 6 42NI 129hn ................. $279
AR51146XIIWMS .................$348

'

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55575EM ....... . . . . . . . . . . . . . . .$S9

GIGABYIE7VAX ...... . . . . . . . . . . ..$134
."...'.'$174
GIGADYIE 7VAKP
AEUSATV333 INID ....... . . . . . . . ..$218
KT4ULNIA .,..... . . . . . . . . . . . . . . ..$149
MEI KI3 ULTRA2 GA
ID ......... . . . .SIN
IVANBGER MP 524N-IMDUAL .....$349
CAllFOA OIHBI DRAN05

6ENBECEMBAGP....................$39

17n (16a viewable) 1250al024

2omm dp(hor)rnmtmf)
Fist Sctcell Teehnolo

ELECTIIONICS

'

12 pager penmln
/600dpl, BMB BAM

.I),)89.""

$ r $9

(K)

ML1440
16 pager pennln
GOOdpi,BMB BAM

$gsg9

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1 71 I$4$99 (K)
17" TDT 3300n2024
14.7 nletoa soann

ML1450
1200DPI ggg ( p 0(/

Sypt,m 1

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INTEL CELERON 1700 MHZ, 256MB DDR RAM,

AMD Atbion XP 2100+, 512MB DDR, 80GB

30GB HDD, 40X CD WRHBR,

Stereo Speakers, Lan,
Windows XP Keyboard and Mouse,
I Year Warraniy

7200RPM HDD, 40512x40 CD-RW, 16X DVD.

Intel Pentium 4 2.4GHZ, 256MB RAM,

PIOpp, LAN, Modem,

Windows XP, Speakers,
64MB Geporce2 Video Carlb
Keyboard and Mouse, 1 Year Warranty

80GB HardDrive,40X10X40 CD-RW, Floppy,

16X DVD, LAN, Modem, Windows XP,
2 Surround Speakers,
64MB Gepome 2Video Card,
Keyboard aud Mouse, 1 Year Warranty

89W995

81~99'95

8i~pa95

INCLUDES: 17w Monitor

INCLUDES: 17" Monitor

INCLUDES: 17" Monitor

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I
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ATXCASING
ECSMOTHERBOARD

A1X CASING

DESIGNERCASING FRONT USB

P4 533 BUSMOTHERBOARD
256MB DDRRAM
INTELP4 2.OGHZ
64MB GFORCEVIDEO
BOGB 7200 RPM HARD DRIVE

ECS MOTHERBOARD
256MB RAM
AMD XP 2000+

256MB RAM
DURON 1200

VOLCANO6 FAN
40GB 7200 IlPM HARD DRNE

30GB HARDDRIVE
3.5" FLOPPYDRIVE

0(i(I RT"'3

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....$39

NEW ARR1VALSB
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LOGITECHKEYBOARD

W INDOWS
96..... . . . . . . . . . .
WINDOWSMILUNIUM .
WINDOWS2000
WINDOWSXPHOME ...
W I NDOWS XP
PROFESSIONAL ..

LOGITCHOPTICAL MOUSE

TO/.TOONIC

ETS (Il'I fl)HS

17 RATMONIIOR.
19 FIAT
AVS300 SPEAKERS .
ADDKa/MS/SPKESET

DUAL2000 MP +
512 MB DDRRAM
100GB 7200 RPM IBM HARD DRIVE
BUILT INSOUND
3.5' FLOPPYDRNE

16X DVD

@eggQ

SOUND

TYAN 52466N-4M

3.3" PIOPPPDEEM

40X CD WRITER

4 U RACKMOUNT CASING
450 WATTENERMAX SERVER

40X CD-WRITER

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169
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....$169
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VIRUS2602...... . . . . . . . . . . . .
NO RTON SrSIEM
WORKS ............
MICROSOFT
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LO TUS SMARPT
UITEIMILUNIUM ED)...
WO RD PERFECT
2002 ...

....$39
....$49
...$339
....$49
....$49

ALUMINUM FULL TOWER

EHEEM/UT (31 305 CASING
WITH CLEATSIDE PANEL WITH
350 WAlT POWER SUPPLY

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KEYBOARD/MOUSE/SPEAKERS

AMD XP2000+
256MB RAM

INCLUDES 17" MONITOR

WINDOWSXPHOME WITH CD

BOGS HARD DRIVE

10/100 NIC

4999.'ii

32MB VIDEO/SOUND

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15 17' AOCMONITOR
...., . . . . . , . . . . . . . ..fil79

NEC17' LC
D1700VBK
'

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NORTON ANTIVIRUS 2002

MS WORD / MS WORKS ETC

INCLUDES 17' MONITOR

60GB HARD DRIVE

VIDEO / 1.44 FLOPPY DRIVE
SOUND SPEAKERS
40X CD WRITER

EL SAMSUNG 1210 LASER PRINTER

56K MODEM

10/100 NIC

) I

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ASUS
ATVBX.........$189

GIG
ABYTEVAX ...,...$129

-- 17' AOC
LCDLM700
....................$779 GIG
ABYTE7VAXP ....,'$165

I 4

50 PAC
K80MIN40XCDDISK $16.99

ATXCASI
NGW//HFRONTUSB350W

N40X12X48
P/SU
PPLY ...............$3499
ATIRADEON7500 64MBDDR UTEO
.................
499N
.....
..
.
.
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......$89.00
....,.......,.....$99.00 AT'I'RA'DED'N'7sooAL
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PS/2MICE.......,........$6.99
40GB7200 RPMHARDDRIVE
................4219.00
N48X12X48
EC
UPSECASINBS .........$79.00
................. 4119.00 LEADTEKGFORCE44600128MB UTEO
80GBWESIERNDIGI
TAL
. .............. 4439AI ..................f99.00 PS/2KMIOARDS...........$9.95
A
SUS
GFORCE4TI4200128MB
.......,.........$16400
INKIE
TRERLLS ...........$18.99
PIONEERA104DVDR
MAXTOR60GB5400
GFORC
E4MX44064MBDDR
.................$12900 .................$4392K
EN 40064MBIVOUT..$69
TAILBOX,........$479.00 GFORC
I RE

ASUS
A75333 ........$108 30GBMAXTORHARDDRWE

....................$879 MSIKT4 ULTRA.......$149

..... . . . . . . . . , . . . . ..fi269

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ATImmm I IKI I R
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DIGITAL ATIRADEON97oo

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3ULTRA2 .....$139

LGPUREFIATF7008

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INTEL P4 2.0 GHZ
256MB DDR RAM

( O N L I N E 8 CO N N ECTED

Learning to sell the eBay way

In the October is
sue of

I I'rantically sent emails to every tech

help, sefier service, or other email
address I could find on the egay Canada
site. Over the next few days, many replies
came back, all saying the same thing: my
listings were deleted because the ad copy
I had written for each item mentioned
that I had a catalogue of the model collection in Adobe Acrobat PDF format
available for download. This apparently
violated eBay policies about sellers providing information that niight allow
selling privately outside eBay.
I was completely unaware that mentioning the catalogue, which was my
basic document for managing the collection, was verboten, and astonished that
eBay had taken this extreme action without any warning.
Since I'd chosen eBayover other forms
of online selling I'd checked out, it simply had never occurred to me that anyone at eBay might suspect me of wanting
to sell around egay (and avoid paying

TCP,jeff Evans

describedhis decision Io spend the sumluer usingeBay (www.ebayco) fo sell a colIeai on of more than 1,700 vintagepkufic
model kitsthat had belonged ro hisfather.
Part I ou tlinedhow he researched the
model kif nlarkef through Usenef news-

groups,organizeda method ro rara)ague,

photograph,refearch,and write ad copy

for the collection, signedup as an eBay

vendor,aud arranged online paymenf
services withP<iyPal (wwwpaypa(com)and
eBay'5 Billpoiafservice.

By Iei Evans

hings

seemed to be going swimmingly. Bids on the items being

auctioned were pouring in, and
the first few international sales went
smoothly. Then, ag 140-plus of my CBay
item listings, representing several days'
worth of work, suddenly vanished without warning.

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I also decided that if I was going to do

this right, I'd better set up an inventory
and sales control proress to track the
hundreds of international rustomers
bidding on my wares, and to manage
order fulfilment on the nearly 2,000
items I had in stock.
With the aid of my wife, who is an
expert with Microsoft Office, we took
the original Excel spreadsheet of the collection, and customized it as a retail
inventory control database, with fields to
record unique stock numbers for each
item, fields for the eBay listing number,
buyer's name and address, date purchased, price paid, and shipping status.
My days feU into a routine:
In the morning I checked my eBay
listings to see which items had been
sold, emailed egay invoices to aurtion
winners, and answered bidder and
buyer questions about shipping costs,
payment methods, and delivery status.

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the eBay listing and selling fees). I had

no intention of doing that.
I patiendy emailed back that I was
unaware I had been violating egay's
rules, that I preferred eBay to all the
other methods of online selling, and was
determined to continue using eBay if
possible, and would happily abide by ag
eBay rules once I knew about them, and
could they please, please, reinstate my
listings?
Eventually I received several replies, all
patiently explaining that my listings had
not been deleted (they were stored for
forensicpurposes), they had just been
removed from active display, and no, I
could not have them back, as that was
against eBay policy. End of disrussion.
After some thought, I decided to press
ahead with eBay anyway. I rewrote all of
my ad copy (making backups this time),
and relisted the items. At the end of each
listing, I included a phrase,"available only
on egay!" In for a penny, in for a pound!

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I logged every online payment, money
order, or cheque into the spreadsheet,
and printed shipping labels on a
Hewlett-Packard 4550DN colour laser
printer for the items that had just
been paid for. I found a colour printer
extremelyuseful,as I'd colour coded
the different fields to show hanges in
status: listed/not listed, paid/unpaid,
shipped/awaiting shipment, and so
on. The 4550 chugged away for
months, without a hiccup.
In the afternoon, I packed shipments
and took them to Canada Post For
mailing, and went to the bank to
depositthemoney ordersand cheques
I'd received that day.
I transferred PayPal and Binpoint payments directly into my eBay account.
EBay electronicaay transferred posting and selling charges and other
chargesfrom my reditcard account,
and PayPal deducted its fees as well.
In the evening, I pulled new stock
from the boxes of model kits in the
attic, identified and numbered them
from the Excel catalogue, and photographed them with a Fuji 6900
FinePix digital camera.
Using Adobe Photoshop Elements, I

cropped and sized the images to the

format eBay accepted for auction item
illustrations.

Then, using the Google search engine,

I researched the histories of the ships
and planes on which the model kits I
was posting that day were based.
. I wrote the ad copy in Word, then cut
and pasted it into the item listings
using the Selling tools on the eBay site.

blewrap, and plastic "peanuts"), and

bought at quantity discount prices. My
decision to pack with new materials and
to do it right paid olf, with only a couple
of items out of more than 1,000 shipments being damaged in t ransit. I
referred constantly to the Canada Post
i nternational m a i ling r a t e g r i d s
(www.anadapost.om), and learned to pack
orders as small and light as possible, to
get the best rates, without risking the

At least, the above routine was the

ideal that I tried to achieve. I also had to
juggle my freelance writing deadlines,
household chores, vacations, kids' summer activities, and family gatherings. In
practi
ce,I spent about 30 hours a week
on eBay-rel
ated activity. There were
times when, due to travel or sheer
fatigue I fell behind for a day or two,
until the lash of impatient eBay buyers'
emails got me going again.

Cast control
My largest single expense was shipping
(packaging and mailing costs). I was
mailing models ag over the world, from
Germany to New Zealand to Taiwan. I
found a local company that sold quality
shipping supplies (boxes, tape, bub-

fragile contents.
The nextlargestcostwas enay's array
of fees for listing, displaying, and seUing
items. Also, the PayPal service deducted
payment and currency conversion fees,
while my bank also charged for currency
conversion of U.S. money orders, and
other bank fees.
Tracking ag my costs with the Excel
spreadsheet, I found I had a sell-through
rateof over 85 percent,and my selling
costs were about 40 percent of my gross
sales.

Theegaycommunity:
Where repntagion isgolden
Of au the positive results of my eBay
summer, perhaps the one I was most
proud of was the feedback that was post-

ed on eBay by my ustomers. I got more

than 400 mostly glowing, positive
reviews, and only one negative (I had
deserved it, as I was slow with fulfilling
that order and slow answering his
emails). When I made mistakes, I admitted it, and provided some sort of compensation to the aggrieved buyer, in the
form of a break on shipping costs,or a
free or discounted item.
At one point, I became too sucessful,
as I overran the new seller's limit of
US$3,500 per month in Bigpoint payments. This time. easy was kind in its
application of the rules: they checked my
buyer feedback, and immediately raised
my monthly payment limit to US$7,500.

The egayway
My conclusion about eBay is that it is
one of the insanely great things to have
come out of the Internet, despite my
gripe about the arbitrary deletion of my
original listings. I am overwhelmed by
the brilliance and smooth functionality
of this thing.
Ifyou're running a smallbusiness,you
could laboriously set up your own
online shop, probably with shaky securi-

Continued onpage 54
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Your multimedia sidekick

Handhelds come alive with audio and graphics capabilities
OS-powered multimedia devices like
Sony's Cfidsmodels at the top of this
line will give any Pocket PC a run for its

at should yuu look for in a

handheld computer? Most
people are familiar with the
handheld's electronic organizer fimctions storing addresses, phone numbers, appointments, notes, and other
pertinent information, and synchronizing it with information on your desktop
computer~ut even the cheapest handhelds available today can do that much.
The latest and greatest of these devices
arenow capableof a lotmore: playing
MP3s; video playback; digital photo
album viewer; or e-book reader. Some
Internet-ready handhelds allow Web

money.
i

4F

front whenyou begin shopping.

From:CasioCarwda, www.msiocanada.com
Price: 229.99
OS:WindowsCE3.0
Interface:USB
Warr . I
r
Pros:Price; erpandability (Compactflash 0 slot for
me~ma, communication,andcameraoptions).

sur6ng, emailing, and massaging, and

otherscan be networked for exchanging
information in a corporate or institutional setting. And if a desired feature
isn't built into the device, many indude
expansion slots that allow you to literally
plug in an accessory or extra memory to
expand its feature set and storage capacity.
Manufacturers are now creating
devices in a variety of designs, too. So, in
your hunt for that perfect personal digital assistant, you' ll need to consider size,
weight, screen size, colour depth and
brightness, battery Bfe, the position and
dimension of controls, and how the
device feds in your hand. PDAs with
colour displays cost more than monochrome models, but even a basic colour
screen can offset the inherent limitations
of a small display.

In this report, we look at handheld

computers with colour displays. Apart
firom the screens, however, the models
vary widely in both price and feature
set an indication of what you will con-

Com:Runsonly appliations designedfor BE-300

In North America, there are two main
handhdd operating systems: Palm and

Windows (including Windows CE and,

more recently, Windows for Pocket PC).
Palm wasn't the first handheld, but it has
been a runaway success, with Palm OSbased devices still comprising the lion' s
share (about 70 percent) of the Canadian
handheld market.
In the past, Windows-based handhelds
were bigger and more powerful but also
more power hungry, while Palm-based
deviceswere smager and less powerful,
but could run for weeks on a single
charge. However, that distinction is
breaking down.
Consider two examples: the latest

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Palm OS-basedSony Cfid models usea

200 MHz processor (lower end Palmbased devices, like the new Zire, use a Id
MHz processor) and have full multimedia capabilities; while the new Pocket
PC-based Toshiba handhelds are nearly
the same size as Palm's own colour
devices.
One of the future directions for both
platforms is the incorporation of cell

PocketManagerplatform (i.e., will not workwith ag

a Iicalionswritten for WindowsCE3.0.
Casio divides its Cassiopeia handheld
products into two subgroups: the Pocket
PC line, which uses the current-generation Pocket PC 2002 OS; and the Pocket
Manager line (including the BE-300

reviewedhere), which usedWindowsCE

3.0. Although this OS issomewhat dated,

a more significant issue is that it appears
to be a non-standard implementation. In
red letters on the Casio site is a warning
phone technology.
In terms of basic productivity features, that the BE-300 wiB only run software
the Pocket PC devices come with tools designed for the Pocket Manager platthat match and are generally compatible form.
This may or may not be a limitation
with the desktop version of Microsoft's
depending
on what you need to do with
Office suite. All Pocket PCs will have
a
handheld.
The selection of available
Word, Excel, Outlook, and Internet
applications
is not bad, and even
Explorer. This would appear to give this
includes a movie player. We recently saw
platform an advantage for business use,
the BE-300 advertised for $230,making
but most Palm devicesaccomplish a similar kind of compatibiTity between office it a potentially excellent value.
This Cassiopeia measures 12x7.5 an
applications and handheld data by
(4.7x3 in.), and has a hinged, translucent
including Doaunents To Go or other
conversion software. One of the benefits coverthat opens up to reveal a 7.7x5.1
an (3x2 in.) display.
of Documents to Go in particular is that
There are several choices of colour
it w il l a lso w ork w it h C orel's
palette,
and adjustments for brightness
WordPerfect and Quattro Pro, not just
and
contrast.
One-tap application
Microsoft's suite.
launch buttons are along the bottom of
For multimedia uses, Pocket PC
devices include Windows Media Player, a the device. On the top is a Type II
CompactFlash (CF) slot, which will
voice recorder, and Microsofi Reader (cbook sofnvare), yving the Pocket PC accept add-on devices, such as a camera
platform a de6nite advantage. Again, this with 640x480 resolution, wireless
is changing with introduction of Palm
Continued onpage 40

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w HANDS O N 0

Yourmamimedie ddekkk

Com iP atanaoPocket PC

modem. or memory cards (an of which

From:Compaq,wwwcnmpsq.cern
Price:5699
OS:Mioosoft Pocket PC2002

Cnnhhnedframpage38

are sold separately).

An optional serial modem and externalpower pack can be attached to the
synchronization interface on the bottom
ofthedevicebetween the AC power and
headphone jacks.

with a flexible hinge systemthat can be

mounted on either side of the device,
depending on a user's handedness. A

Secure Data (SD) memoryslot is ontop.

Interface:serial
Warrsn . I ear next-business o tional
I : C u d h ; Ch~ C h
I~
Cons:Almnsl evetything is anoption, induding
USB c cable.

(A CP slot can be added with an optional

sleeve.) A serial sync cable is standard,
but a "universal" cable with both USE
and serial connectors is optional.
The Record feature is available directly from the Notes section, allowing you
to make voice memos rather than written notes. Pocket versions of Word and
Excel are installed, as are Internet
Explorer and Windows Media Player.
The backlight can be adjusted through
software controls.

attachments and third-party applications for Palm handelds.

The m130 which measures 12x7.7
cm (4.7x3 in.) is Palm's entry-level
colour unit. (The company's premium
colour model the m515 is thinner
and a bit lighter, but with a larger display
and more memory.) This device doesn't

Pelm M130

The four-way cursor is centered between

the OK and Escape buttons, which
proved convenient. Another button
brings back the main menu. The size of
the buttons and lack of side controls
might make this unit easy to use while
wearing gloves; handy when waiting for
a bus or cab during certain months in
Canada.

IPPNPeraIPPPPP

Of all the Pocket PC brands. the most

successful hasbeen Compaq's iPaq series.
If you' re familiar with previous modds,
this latest one will look familiar. Onetouch buttons and a four-way scroll rocker switch are directly underneath theoxo
an (2.3x3.12 in.) display. The screen is
protected by a translucent, plastic cover

oooo

From:Palm,www.palm.curn
Ptice:5399
OS:Palm4.1
Interface:USB
Wsnan: I ear
Pros:Price; easyto leam; plenty of options as

Palmhaslong history in handheldgeld.

Cons:Lacksfeatures of other units; basenecesss for rechar 'n .
Palm is the market-share leader in handheld computers, so there are plenty of

have a lot of fancy features, but is fairly

easyto figure out. The tutorial, induding
one for the Grafitti handwriting system,
is always available from the main menu.
A thorough tutorial is launched upon
powering up for the first time.
Like an current handhelds from Palm,

Cananued onpage 42

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w HANDS O N w

in keeard; flexibledrsplnBS200Price reduction.

Yourmuaimedia sldekkk

Awwww

the m130 comes with the AvantGo Web

browser, MGI P hotoSuite Mobile
Edition, and Palm Reader (e-book viewer software).

The display is4.8x4.8 cm (1.9x1.9 in.),

with a 4.8x1.9 cm (1.9x0.75 in.) area
below it for writing and one-tap task
icons. An opaque cover has a smaB hole
that allows you to see if the unit is on.
The one-touch buttons below the displayareeasyto operate.The cursor only
scrolls up and down, but the OS doesn't

Cons:Memory Stick media is not widely usedby

other devices; r uires basefor rechar 'n bette .
At 13.5x7.2x3.6an (5.25x2.8x1.4 in.)
when downL the Qid (pronounced "kleeay") is slightly longer than most Palm
devices. The basic design of this unit is a
damshefi
the top half opens up revealing the display, while the bottom holds a

small QWERTY keyboard and familiar

Palm

fu nction

bu t tons. The

tiny notebook computer with the lid open,

the keyboard on a table surface and the
screen facing you. This Qid also indudesa
camera that is built into the hinge area of
the deria. The lens mtates thmugh 300

wares s.
Cons:Price tin oundin recordin

degrees(self portraitsanyone?).
The rotating knob on the left side of
the device can be used to scrofi through
pull-down menus, and the Back button
next to i t h elps with navigation.
Earphones are induded for listening to
MP3 and ATRAC3 format audio files.
The Clid is networkable, and can even
play video using the GMovie software.

require sideways navigation anyway.

For removable media, the C)id has a

When writing with the stylus you can

choose between thick and thin lines.
If you antidpate traveling longer than
the expected battery life, be prepared to
take the basewith you as the m130 doesn't have a separate AC power input for
recharging the battery.

slot for Memory Stick cards.

Recharging the battery is accom-

plished by plugging the Clid into tbe

b~
o, l ike the Palm ml30, be prepared to pack the base with you for

PA

w
t

longer trips.
We like this Cid a lot and think it represents the most advanced development
so far on a Palm-powered device. Earlier
this year we gave the Clid a VIP award.

gea Qik PEMIRIBV

From:SonyCanada, www.soITfstfde.a
Price:5799
05: Palm 4.1
Interface:USB
Wana . 3 months
Pros:Built-in amera; multimedia apabilitf; built-

Interface:USB
Warren . I ear
Pres:Excellent display; versionsof popularsoft

TasbibaPackekPCeyeg
scrermswivels 180 degrees, so you can use
it with the unit dosed and the Barmn fac-

ing out, like a typical handhdd, or like a

Visit www.bi hilltech.corn

', now for pricing and ordering info or

From:Toshiba Canada, www.toshiba.ca

Price:5949
OS:Microsoft Pocket PC2002

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When we first saw Toshiba's e310 earlier

this year, we were impressedhere wasa
Pocket PC device whose size and weight
we most often associated with Pahn
devices.
That model has been joined by the
e740, which is slightly thicker and heavier, but with a faster processor and more
memory. The e740 measures Bx12.5x1.6
an (3.2x4.9x0.62 in.) and weighs 185 g

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42 DKEMBER2002 THE coMpUTERpApER cALCiARYEDITION wwwanadammpvrercom

I I

c HANDS O N w

Forget home videos, DVD's the thing

ST EmrnTownsend
s the father of a two-year-old, I am
duty-bound to record and cataogue every shining moment of
his anticsall of which naturally point
to his innate genius and likely future as a
physici
st, newosurgeon, rock star, or
some combination thereof. And we can't
rule out the possibility of ag three.
The obvious choice was, of course, to
make a DVD of his exploits. (Videotape is
so 20th century.) With DVD recorders
becoming ever more affordable, I put a
few packagesthrough their paces, all with
the same objective: to see if I could make
a disc that looked so professional that
people would think Max wasstarring in a
HoUywood movie (until they saw the bit
with him running through the house
naked) using an application that costs
under $500. To this end, I recorded 53
minutes of raw footage on a Sony
MiniDV camera, and transferred the 6rst
35 minutes to my PC through a FireWire
connection using Windows Movie Maker.

From:5onicSolulioas,www.mydvd.corn
Bundledwith Hewlett-PackardDVD+RWdrives
At the lowest end of the price spectrum
was Sonic Solutions' MyDVD 3.5, which
came bundled with the Hewlett-Packard
200i DVD+R)RW drive I used for my
tests. (I should state at the outset that I
chosethe 200i because when Ilooked at
other packages earlier in the year, some
manufacturers bad p
with
DVD+RW drives. I'm happy to report
that all of the programs tested here write
to DVD-lVRW and DVD+R/RW discs,
and aD, except for DVD Workshop, write
to DVD-RAM.)
MyDVD doesn't offer anything too
fancy (the goal is to convince you to
upgrade to the more recent, featurepacked MyDVD 4.0), but it works fairly
well. All you need to do is select a prefab
menu background, then drag and drop
AVI, MPEG, or QuickTime 6les onto it.
You also have the option of recording
a clip directly from a DV camera or
through a capture boardyou an't edit
the clip, however. You have to hope that

roblem
s

your captureboardcankeep up, though;

when I

t ried capturing fuB-frame

(720x480 pixel) video with an All-inWonder Radeon on a 733 MHz Pentium

III system, the video stuttered along at a
jerky 10 frames per second (fps) or so.
The bene&t is that you can add chapter
points while recording either automatically (at preset intervals) or manually
(by pressing the spacebar as the preview
video plays onscreen).
Throw in the ability to replace a clip's
soundtrack using any audio 6)e, and
you' ve hit the limit of MyDVD's customization options. It's incredibly clear
and easy to use, but you have to edit yow
lips beforehand and you can't insert
chapter points unless you take a chance
with capturing video.

Because my goal was a disc that was

meticulously designed &om top to bottom, I favoured the control offered by
Ulead DVD Workshop and Roxio
VideoWave 5 Power Edition. Before
starting, I worked out a rough idea of
how I wanted the DVD to look
I envisioned a black-and-white image
crossfading into a colour one, with a
short music clip playing; then the main
menu would appear, with options to
either play the disc &om the beginning or
go to a title selection menu. Each title

would havesevers) chapters, starting with

a short introductory screen and some
music. I collected my raw materialsthe
downloaded DV dip, the DV camera,
title images I'd created in Photoshop, and
ripped CD tracksand got to work

From:Ulead,www.ulesd.corn
Esbautedsiret price:5459
With DVD Workshop, I almost got the
job done exactly as I wanted. The title bar
divides the authoring process into 6ve
steps: Start, Capture, Edit, Menu, and
Finish. Start de6nes the project parameters and Finish burns the disc, but once

you getstarted you can move between

the other three stepsany way you please.
O n the lower left of th e D V D
Workshop screen is a lilirary of video
clips, audio lips, and still images. I
Capture and went straight to edit,
where I dropped a series of clips onto the
Title list strip at the bottom of the screen,

skipped

ktgES'

msaal
In&lag

" -~~jjwwee g j

creating a sequence of thumbnails. The

6rst spot in the strip is the First Play
clip the animation that will be played
when the DVD is first placed in the player. The rest are the video dips and still
images that make up the titles on the disc.
Double-clicking on a thumbnail brought
it up in an editing window, where I could
mark in and out points or replace the
soundtrack with an audio clip.
DVD Workshop is fairly intuitive, and
I was able to get everything arranged in
short order. (Things went even faster
when I discovered I could play only the
marked-o(f segments of a video clip by
holding Shift while clicking Play. It
would have been nice had that tidbit
appeared somewhere onscreen, rather
than exlusively in the part of the manual no one will read because they already
know how to use VCR controls.)
When I needed to grab some clips I
hadn't downloaded, I captured them
through DVD Workshop easily. There
was one bith, though: I couldn't control
how long still images would stay
onsteen. The control was ghosted no
matter what I did.
Everything comes together in the
Menu step, which was a pleasure to use.
The level of control was simply astonishing. I was free to have animated or still
backgrounds and hotspots. For that
matter, I could use a thumbnail other
than the Brat frame of a clip for a
hotspot or just use text alone, if I was
so inclined, which was awelcome change
&om most programs I' ve tried.
Copying styles (for example, text and

highlight colours, drop-shadow senings,

and font size) between hotspots was
simple and quick I could select different
audio clips to accompany different
menus. And menus ovid easily be
linked to each other with text or graphic
hotspots, making intricate menu structures a snap to create.
When I was 6nished, I used DVD
Workshop's preview function to make
sure the menus worked as planned.
Oddly enough, I couldn't use the
onscreen remote to skip back and forth
between chapter points; in fact, I ouldn't do anything but play, pause, stop, or
return to the previous menu.
Chapter points turned out to be the
m ost frustrating aspect o f D V D
Workshop. I'd forgotten that chapter
points have to beset within a single video
Bp; becausethe titles I created were largely assembled &om ditferent clips, I couldn't set chapter points at scenebreaks asI'd
intendesk ln elfect, I'd have had to put the
chps together with a video editor before
ever bringing them into DVD Workshop.

From:Rosie, www.roxio.com
Estimatedstreet price: 5)49
Roxio VideoWave 5Power Edition (which
is nearly identical to the earlier VideoWave
5) has the same limitation, but at least it
has the bene&t of mdudmg a fairly powerful video editor in 6tct, VideoWave is a
video editor, which happens to indude a
DVD authoring component.

You can appmach DVD authoring in

one of two ways in VideoWavcc jump
straight into the authoring module,
which limits you to importing only a
handful of video and image formats and
allows no editing (except for setting
chapter points); or edit your clips exactly
as you want them or just convert them,

Conttnuedonpage 40
wwwcsnadac
ovsssesmm THE COMPUTERRIPER Catsar some DECEMBER
2002 03


CompIIIAI ER

Seaall Office Tc~(ology

S o l u t i o n s f o r S m a l l B u s i n e s s C on n e c t i ng H o m e

Assessing productivity
Is your business making the most of its hardware, software~
By raeefWheelwright

you probably don't know the answer to

this question. AAer all, how are you sup-

much about productivity it just says

posed t o k n o w a b out f eatures you

By BraediJasmine

haven't used yet?

Perhaps a little tale f'rom the soAware
development industry will make the
answer a little more dear. Back in ?996,
when MicrosoA was designing the product that would eventually become
Microsoft Office 97, the company was

figuring out what additional features it

could possibly add to improve the capabilities of this popular suite of "produc-

he winner o f T h e Computer
P aper-Microsoft
Cana d a
(wwwruicrosoit.ca) small business
makeover competition, Mr. Forklift
(wwwsnrlorkliit.corn/) of Concord, Ont.,
recently went through an extensive
makeover process that promises to dramatically change the IT picture for the
small company. Mr. Forklift seUs, servies, and rents forklifi equipment and
ergonomic equipment, and offers custom material handling fabrication and
design to major clients, such as Loblaws
and BPB Westroc. In April 1993, Adam
Columbus started the small company.
which has grown to include a stafi'of 21.
Like many small business owners,

t ivity" applications. As part o f

t h at

Columbus found he was spending less

process, the company took out newspaper ads seeking "wish lists" I'rom users
about what new features they would like
to see added to Office.
t o s a y t hat t h e r esults

time on his core business, because he

was forced to maintain his computer
network without the benefit of an IT
department something larger companies take for granted.

revealed a lot more about how people

Continued onpage 45

thatyou have a degree of dependence on

the technology.
The second way of asking the question and the one that is a lot more
telling is simply this: to what extent do
I use the Adl capabilities of the hardware
and software tools I possess?Chances are

Suffice i t

H O L I DAV S P E C I A L
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a

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The PMR series Is used to store data

from magnetic stripe cards for viewing at
a later time. Ideal for attendance tracking
at trade shows and training meetings.

BBBB ~

IT power for
Mr. Forklift
New systems forwinnerof
TheComputerPaper-Microsoft
Canadasmallbusiness
makeover
competiton

K, so you use email, run a Web

site, do all of your financial
planning on spreadsheets. run
your company's books on a popular
accounting package, and create your
own flyers and business cards using your
desktop PC and a high-end inkjet printer. But are you really getting a significant
productivity improvement from the
technology you use in your small business?
There are two ways of answering this
question. The first is to say: if all of this
technology was stolen and I had to operate my business tomorrow without it,
how would I do? The answer is that it
would probably be pretty tough. as you
likely have your business's entire financial life sitting on your hard drive (and
hopefully backed up on floppy disks or
CDs) along with a lot of yow correspondence. But that doesn't really tell you

8 W o rk

A lso A v a i l a b l e

PMR-102

All hardware and software used to create

your own custom VIP Cards.

PINR-202

- Custom Coloured Plastic Cards

- Card Printers
- Embossers and Tippers
- Encoders

ae DECEMBER 2002 THE COMPUTERPAPER CALGARYEDITION wwwcaoadacompoiaa

.corn

( SMAL L O F FICE TEC H N O L O G Y w

ITpower for Mr. Forklilt

Conoit tet//rampage aa

Microsoft SQL Server 2000, Microsoft

"I hoped that [the servers provided by

the contest) would significantly reduce
the time I spend battling with my net-

work and computers," says Columbus.

"It demands far too much of my time,
costing me a ton of productivity."
Mr. Forklil't depends on its information technology to manage staff and
resources, so a reliable, stable network is
a priority. "It's aU about people management and delegation of responsibility,"
says Columbus.
The prize package for the small business makeover competition included
server hardware. software, and the services of a Microsoft Solutions Provider to
handle the installation. GENX Solutions
(wraagencca/) was chosen to set up the Mr.
Forklift IT makeover. According to GENX
Solutions operations manager, Eric Lo,
the implementation went smoothly.
"hlr. Forklift can now share Res and
network resources reliably," says Lo.
"This has reduced downtime and
improved staff p roductivity. Most
importantly, Adam can focus on his
business without spending endless hours
tackling network problems."
The primary server installed during the
makeover is a Compaq Proliant MU30
Generation 2 Server with a 1.2 GHz Intel
Pentium III processor, 512 lvlB RAM, and
two )8.2 GB hot-p)uggable mirrored hard
drives, ag of which is protected by an APC
Smartups 700 NET u ninterruptible
power supply. The Virtual Private
Network (VPN) is implemented with a
Nortel Contivity 100 switch.
On th e server, GENX i nstalled
Microsoft Small Business Server 2000.
Applications included in Small Business

Internet Security, an d A c celeration

Server 2000. On the existing PC work-

stations, GENX installed Office XP with

Outlook XP.
The implementation took one and a

half weeks ffom start to finish, with only a

few minor hardware glitches. Two consultants were assigned to the proiect, which
took a total of 60 hours to complete.
The biggest challenge was integrating
Mr. Folklift's system w i t h

M i n i t rac

(www.minitrac.corn/), an application service

provider (ASP) based in t h e L . S.
hlinitrac's ASP Hosting Service infrastructure hosts, maintains, and protects

application sofiware and business critical data for lilt-truck distributors. Since
Minitrac is Mr. Forklift's main business
system, GENX had to provide a speedy,
secure, and reliable connection working
in harmony with the ASP.
The new W indows 2000 Server
authenticates afi user access and applies
a ccexs control to the network so M r .

Forklift now has a uniform security policy that is applied to afi sensitive data.
Mr. Forklift can now accomplish a lot
more with the same amount of internal

r esources. Productivity s hould b e

improved through reduced downtime,
better cogaboration between staff members, better sharing of business information, more eScient external communications, and more responsive decision
making. Remote access to Outlook's

whelmed with the daily responsibility of

running their businesses. They tend to
wait for a problem to arrive, fixing it on

the run, rather than looking ahead to

prevent problems. Often, they will install

a backup solution after a data loss, install
an anti-virus solution after a virus
attack,orsetup power backups after an
electrical disaster. They don't have the
time or budget to investigate and plan
out IT solutions in advance."

At the same time, service providers

who focus on "corporate" solutions
often fail to appreciate the unique challengesfaced by smaU business owners
with limited resources in terms of time
and money.
One of the pressures on GENX during
this makeover was the need for rapid
implementation. GENX had to allocate
sufficient manpower to bring in the
solution on Mr. Forklifi's schedule.
Limiting interruption to businesses
during implementation was a related
challenge. Nobody wants daily schedules
interrupted, yet downtime is inevitable
when implementing a new system. In
Mr. Folklift's case, Columbus is busy and
was rarely in the oSce. The GENX team
had to be extremely flexible in fitting

email, and calendar programs now

allows Mr. FoMift's mobile sales staff to

)b>Si

communicate with their oSce counter-

parts through any Web browser.

"The biggest challenge in an instafia-

Server are M i crosoft W indows 2000

Server,MicrosofiExchange 2000 Server,

"Small business owners are usually over-

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Continued onpage 46

contact managenient, task management,

tion of this kind is coordinating with the

o wner an d m a nagement," says L o .

r~

into busy schedules of the entire oflice

during implementation.
A fact of life with many small businesses is that they almost never have inhouse IT expertise. Their support needs
are frequent, short, and immediate.
While not part of the makeover prize
package, GENX offers an online support
option and charges customers on a sixminute interval, avoiding unnecessary
travel and minimizing costs.
Microsoft Canada is confident its
Windows 2000 SmaU Business Server
package (SBS 2000) will be able to dramaticafiy change the daily workload
faced by Mr. Forklift.
"SBS 2000 provides small businesses
with a comprehensive server solution to
successfuUy Internet-enable their operations, manage and develop customer
relationships and enhance employee
productivity," says Scott Jackson, product marketing manager for Microsoft
Canada's small business servers group.
"It enables small businesses to take
advantage of the Internet, strengthen
customer relationships, and improve
productivity. Providing small businesses
with aU the necessary applications in one

E www.oprorn.oom
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e SMALL O F F ICE TEC H N O L O G Y

ssessing prndtttgltnIY
Contn
iuedfrom page 44

Microsoft.corn where you can access

many more including templates for
restaurant menus, party invitations,

here are some additional questions you

could ask yourselfi

employee dismissal notices (which have

' Doyouhaveaclearideaofyourbusiness'
s current account balance at all

used its existing product than it did in

helping craft a list of new features that
should be added to Office. It turned out
that 90 percent of the features requested
by users already existed in the product!
They were just so hard to find that most
usersnever tried them.
As a result, Microsoft put a lot of energy into the "discoverability" of its productfeatures in Offi
ce97 and every version of the suite released since then. The
idea was to make Office much more
task based" than product based. As a
result, when you open up a new docum entniOfficeXP,forexample,you see a
set of options on the right-hand window
pane that allow you to choose what type
of document you want to create (a blank

document, Web page, email message. or

one from a set of general or speci6c templates, for example).
The templates are an i nteresting
exampleofasoftware company trying to
"think like a user." Of6ce XP's general
templates inc)ude everything &om calendars to brochures to academic documents to letters to faxes to Web pages.
And if that isn't enough, there's a link to

b een created specifically f o r th e

Canadian market), and so on.
I guess the key point here is that
almost every piece of software you use
can do a great deal more than you probably use it for. And that's where we
return to the question of productivity.
While it mi@t be fun to think that
you could become massively more productive by 6nding a way to use the hundreds of features that are currently lying
dormant and unused in every product
on your hard drive, that would be like
saying that your delivery business would
suddenly become more productive
because you read through the manual on
your delivery vehicle and learned how to
operate every option in the car in an
expert fashion.
So, instead you need to start by looking at what your business does and
what you would like it to be able to do.
Where are you spending more money
than you have to? Where are you giving
up business that you could otherwise
win? To help you think about this issue,

tlltles?

Do you forgo bidding on some contracts because you don't think you' ll

be able to prepare a proper bid in

time?
Do you end up faxing or mailing documents that could have been emailed
simply because you have problems
working with email attachments?
Do you know where you would
look right now to 6nd out the history of your interaction with a given
customer if they phoned?
Does your business's brochure look
stale and dated because you haven't
had the time or money to get a
designer to create a new one for you?
If you answered "no" to questions I, 3,
or 4, or "yes" to question 2 or 5, then you
could probably get greater productivity
from the technology you are using in
your business. With today's Web banking solutions, there is no reason why any
business should not have instant access
to current account information at all
times. Well-designed templates for com-

ITpower for Mr. lorMIII

ContinuedJrom page 45

Aopan MX4LR Intel 845GL Motherboard

Intel Celaton 1.7 GHz
256 MB PC2100 DDR RAM
Lsa MB Floppy Dave
Samsung 20 GB Hard Drive
Lileon 52X CDROM
Integrated Intel Extreme Video
Integrated AC97 Sound

Integrated 10/100 pCI Ethernet

ATX Tower, 300 Walt Power
Windows Keyboard
Logitech Optical Mouse
Windows XP Home

$875.00+ get

package allows them to be equally efficient as large corporations in managing

and distributing information throughout their company, over the Web, and to

Asus P4PE, Intel 845PE Motherboard

Intel Pentium 4 2.4 Ghz (533 FSB)
512 MB PC2700 DDR RAM
1.44 MB Floppy Drive - Black

their customers."

Mr. Forklift's Columbus says the

installation went smoothly, but he also
feels that it's too soon to say how the new
equipment wifi atfect his business. Still,
he's optimistic, and hopes that the

Western Digital 120 GB 8 MBCache

Utaon 16X CDROM - Black
Lltaon 48X/1 2X/48X CDRW - Black
ATI Radeon 9700 Pro 128 MB Video
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monly submitted bids should help cut

down on the time needed to create them.
And so on. You get the idea making
better use of technology can yield produtivity gains that relate directly to the
operation of your business.
Having said all that, it should be noted
that technology can also hinder productivity if not used properly. IF employees
get the idea that anything they do in
&ont of a computer screen is "work," it
can mean you have a room full of people
checking their Hotmail accounts, playing Solitaire, and surfing Web entertainment sites. You may also find that some
people get obsessive about making sure
their computers are "running perfectly"
and waste inordinate amounts of time
chasing down problems they think are
viruses or trying to decode a computerrelated problem that has no bearing at
all on the operation of the business (i.e.
the 156th pixel on the left hand side of
my screen is a little faded, but I have
spent lour hours on the phone with tech
support and I think I know why).
In short, common sense is the order of
the day. Technology can be a great productivity tool for your business but
remember that it's there to serve the
business, the business isn't there to feed
the technology. CI
installation wil) "expand the company
beyond myself, and instill the ability for
it to run without me being a key cog in
the wheel."
We' ll have another look at Mr. Forklift
two months down the road and find out
how dramatically the business has been
changed by the makeover. LI
BraadiJasmine is afreelancewriter, illustrator,
photographer,andnew technology junkie. Youcan
write to her at bjsnbrandijasmine.com.

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Forget home videos, BVIYs the Bring

Continued frompage 43
if necessary in the video editor before
they can be incorporated into the DVD.
Fortunately, working back and forth
between video editing and DVD authoring is fairly painless, and re-rendering
takes little time as the SrnartDV engine
doesn't bother to recalculate unchanged
frames. However, re-rendering will

quick)y eat up free hard drive space.

Creating a menu and title/chapter
structure is even easier than in DVD
Workshop. Just create new menus on
one of the strips along the top of the
screen, then drag images, video dips,
and audio clips from the library onto the
preview screen to create menu back-

grounds, titles, hotspots, and background music.

like DVD Workshop, setting chapter
points is a matter of previewing a video
clip, pausing on the appropriate frame,
and setting a marker.
But for ag the ease and convenience of
the authoring module, it doesn't offer as
many features as DV D W orkshop.
Backgrounds and buttons can't be animated; there's no provision for an Introductory dip; you can't determine if the end of a
title wiB automaticagy lead to another title
or back to the menu; title thumbnails must
be the first image of a dip.

Final cut
In the end, ag of the DVDs I produced

looked quite presentable, though DVD

Workshop's menus looked the most polishecL
The three programs crested DVDs with
about the same image quality (the duferences were so minor I had to repeatedly
view the discs to see them), so it really
comes down to your needs and preferences.
As someone who likes drag-and-drop
simplicity, MyDVD is a dream. As a prof essional n i tpicker, I lik e DV D
Workshop's level of detail; the menus
looked and sounded exactly as I'd
planned. But by incorporating editing
functions into t h e p rogram itself,
VideoWave gave me more options for
tweaking my clips and since few (if
any) DVD authoring programs give you

real editing capability, VideoWave 5 is a

great bargain. So much so, that if you
just have to have DVD Workshop but
have some spare cash, I would recommend getting VideoWave as well.
In fact, that's exactly what I did when
I decided to make a fourth disc I used
DVD Workshop and VideoWave together, passing data back and forth.
The end result was the exact DVD I'd
wanted from the start, from top to bottom. The total cost of both packages
would pass my $500 limit, but isn't my
kid's imminent superstardom worth it?

Explorer and Windows Media Playerwhich complement the character recognition software and other handheld programs. The e740 includes slots for both
CF and SD media.
Beneath the display is a four-way scroll
button and one-touch buttons for
Calendar, Tasks, Home, and Contacts.
On the left side are additional sroB buttons that can easily be pressed with the

thumb on the right hand or fingers on

the left hand.
For recording in a normal speaking
voice,we found we had to be very close
to the microphone for it to be audible on

CI
EmruTownsend (emruggpobcxcom)wouldlike
for his life to havethe director's cut

WWWw
TCP 'Tis the season for holidays and
retigious festivals, including the Muslim
month-l
ong fastofRamadan. Thisyear,it
begins Nov. 6. For information on the
world of Islam and other world reli-

gions checkoutthe BBC's Religionsand

Ethic
s pages. They form an excellent
resource, with history, beliefs, holidays,
e-cards, and related links.
wwwbbcco.uk/religion/religions/
isla indexshtml

Your mullmetria sidelddt

Continued frampage 42
oz.) heavier than the e310. Its screen displays 240x320 pixels with 16-bit colour
(65,000 colours) Overag, the display was
impressive, with notebook-like clarity.
Like ag Pocket PC devices, the Toshiba
includes a set of productivity applications Pocket PC versions of Excel,
Word, Oudook, along with Internet

playback
The e740 comes with soft carrying
case. Optional accessories include wired
and wireless networking and Bluetooth
adapters. Cl

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pe r g

( HA NDS ON e

A small office
laser printer workhorse
By DaveChactpecle
he ML-1450 is the latest monoc hrome l aser p r i nter f r o m
Samsung for the small and home
office user. We found it versatile and
small enough to fit practically anywhere.

le ULTNI
ATESPYGEAR!

Monochrome laser printers are document workhorses. Sure, they can output

black and white photos, but they' re

designed to print high-quality documents that look bauer than those that

come out of any inkiet.

At 36x41x30 cm, the 1450 seemed a
tad boxy, but it ht nicely onto a shelf
under our desk, saving precious desktop
space. Following the large-print diagrams and instructions on the Quick
Setup Guide, we installed the toner cartridge and slid the 1450 on the shelf
under the desk. We connected the cable,
loaded the software, and were ready to
print.
The 550-sheet input tray slides under
the printer at the bottom Front. A plastic

slide indicates paper level. Samsung

engineers have eliminated the clumsy
fragil
e paper trays we frequently see
extending out past the chassis on other
printers. An optional second input tray
can be installed directly beneath the
printer.
The printer top, next to the controls,

forms the 250-sheet output tray.Under

our desk we had to bend over to see the
buttons, but for the most part i t w as

usable.
The three buttons are Cancel/Reprint,
Demo, and Toner Saver. Above the buttons are four LEDs, indicating error,
paper, manual, and data.
When the rear output tray door is
opened print jobs appear there first, face
up. This tray is for t ransparencies,
envelopes, labels, cards, and paper that is
lighter or heavier than normal stock.
The 1450 connects to Mac, Linux, and
Windows systems via either USB or parawel ports. As our USB ports were full,
we chose the parallel port. If you plan to
use it on a network, Samsung ofFers an
optional network interface card (NIC),
and changes the model designation to
ML-1451N.

From:SamsungCanada,www.samsung.ca
Price:5499
Samsung claims this printer has a top
speed of 14 pages per minute via a parallel connection, with a warm-up time of
less than 40 seconds. That claimed
warm-up time turned out to be conser-

PWS
Wiithiievcliiive
Spt6EAIIIEM
lVNeileWet Suit
with

vative.

We found our 15-page document was

completed in one minute and 22 seconds
when sent from our Athlon 1000 system
running Windows 2000. On average,
only the first 22 seconds were required
for warming up.
Output quality from the 1450 was very
crisp. If you' re used to printing documents on an inkiet, you' ll notice a significant difference in those same documents when you pick them up from the

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laser output tray.

Toner cartridges are supposed to last

6,000pages atfi
ve percent coverage.The
cartridge supplied in the box is good for
approximately half that number of
pages.

'

Dttr 'rrJTI

We chose to print most documents

with Toner Saver enabled, as the difference in output quality was barely noticeable.
T he ML-1450 arrives with 4 M B
m emory standard. Fo r u s e w i t h
PostScript at least 12 MB is necessary,
which means you would have to install at
least another 8 MB of m e mory.
Resolution is 1,200 dpi with the optional memory instaUed.
The Samsung ML-1450 is backed by a
one-year warranty, which can be extended a second year for an additional

charge. C2

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wwwaaradacom
pules corn

THE COMPUTER PAPER CALGARY EDITION DECEMBER 20D2 09

Coip5tsPPAPER

Platform News
jrjaci n t o s h

Li n u x

Wi n d o w s

Pa l m

E m e r g i n g Tr e n d s

Breaking the iCandy barrier

With latest revision, Mac OS X becomes full-fledged OS
By Iusfi
n Siemens

wucul caa ia I vaw ca Iwaww lull

- Ef

4=

pple hasreleasedthe third major

revision of Mac OS X and it looks

to be the final nail in the coffm
for OS 9. Not only hasApple announced
that OS 9 is no longer available as aretail
product, it will not be supported on new
hardware starting lan. I, 2003. More significantly though, with version 10.2,
Mac OS X finally makes the leap from
the iCandy category to becoming a fullfledged operating system. True, you
could stay with Mac OS 9 and still be as
productive as you are today, but looking
ahead, more software now requires OSX
and pretty soon there' ll be some application you want to use that will necessitate
the jump to OS X anyway.
To date, notable OS X exclusives are
mostly from Apple, induding IDVD 2.0,
iTunes 3.0, iCal, iSync, and Microsoft's
Offic v.X. Many game developershave
noted how much easier it is to port their
titles to OS X, so expect many new
games to be released in the coming
months to be OS X only, including the
much hyped Doom 3.
In the meantime, let's take a look at
10.2 from start to finish and see how it

affe
ctsthe Mac you use on a day to day
basis.

v aa 1111Au

C'

pple unveiled a public beta of

iSync onSept. 28, just managing to
ueak into the promised release
window of "sometime in September." The
iSync beta includes afl the promised functionality, but is not
officially supported
by Apple or guaranteed to work. In its
' current form, iSync
..)
allows you to sync
with Sony Ericsson
Bluetooth-enabled
phones, iPods, Palm
handhdd,s and other
Mac hardware.
The calendar info is stored in iCal and
the address info in the OS X Address
Book. If you' re syncing with a Palm
handheld, the notes and to-do lists are

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cations open simultaneously. The same
machine with the same workload running OS 9 crashed once or twice a day.
As long as you' re using RII OS X apps
everything runs well. If you have faster
hardware it also runs better in Classic
mode much more smoothly than in
previous versions. Most of the strange
graphics refresh problems seem to be

Work different
What does Mac OS 10.2 do differently?
It runs well on old hardware: we tested it

on a 233 MHz G3 iMac with 192 MB of

RAM and it ran surprisingly wefl. It was
fast enough to run AppleWorks, Mail,
Internet Explorer, iChat, and FileMaker
Pro. The iMac ran eight hours a day
without a single crash with all the appli-

Beta delivers
promised sync
functionality

Continuedonpage 32

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Continuedonpage 33

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< PLATFORM N EWS >

Breakin
g the ICendy hamer
artrpageSQ
fixed and Classic apps seem to run faster
in general, although they wig still crash
on occasion.
The other big change in 10.2 is Quartz
Extreme, which is not as fast as we would

have hoped. While it does make a difference in speed, it seems to benefit from
4X AGP more than 2X AGP. On a system

with a 100 MHz bus and 2X AGP, but

with 64 MB VRAM, some Aqua effects
still seemed slow. But on Macs with a
faster 133 MHz and capable video cards
it was a more noticeable speed improvement. Some people seem to think they
can't run OS 10.2 on their Mac unless it
supports Quartz Extreme, whirh is not
true. If your Mac doesn't support Quartz
Extreme, it will simply run regular
Quartz as it did under OS 10.0 and 10.1.
The difference in Quartz Extreme is
that the entire GUI including desktop,
windows, and cursor are afi passed to
the video card and processed as OpenGL
objects. Each window is a textured polygon, which in theory means that the
video card can do aU the transparency
and shadows much faster than the CPU

by treating it as a 3D scene. Quartz

Extreme also makes a few visible differences, such as being able to see the DVD
Player when transparent objects are
placed on top, and the standard arrow
ursor now has a subtle drop shadow on
Quartz Extreme machines.
In general though, if you don't have a
Quartz Extreme-capable Mac (16 MBplus VRAM and AGP 2X-plus), don' t
worry too much this time around.
Perhaps in OS X 10.3 it will make a bigger difference.
Installing OS X 10.2 was painless, taking about an hour on most Macs and
involving two install discs. The core OS
is on the first disc, with additional programs and printer drivers on the second
CD. The OS 10.2 installer has three
options, one of which is brand new.
Standard wiU install 10.2 on top of a previous version of OS X, or add the full OS
if you don't already have it. Clean instaU
erases your entire hard drive and installs
a "clean" version of the OS. The new
option, Archive and InstaU, puts ag of
your previous OS X software in a directory'caged Previous System, then installs
a clean OS X without erasing your appli-

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cations and documents. It also includes

afiows you to import your old users' data
when it's done.
This is by far the preferable way to
instaU OS X. You get clean System and
Library folders without having to worry
about any old kernel extensions or
messed up preference files. As well, your
home folder is reinstated so aU your
usual applications and documents are
stiU there. Most people who have had
problems installing 10.2 have tried a
standard install, which can leave behind
traces of 10.1. In our testing, Archive and
Install resultedin a more stable system,
and inmany casesa snappierfeeling system. Without a doubt, it's the option we
recommend for most users.
The full 10.2 install requires 1.2 GB of
harddrive space and 128 MB of RAM.
Archive and Install requires almost 2 GB
of hard drive space, and for best performancwe still recommend, at minimum, 256 MB of RAM.
Extensive testing has had us running
OS 10.2 on literally a dozen different
Macs for more than a month and in aU
cases, it has been a more stable operating
system and superior t o w hat was
installed previously.
The biggest problems occurred on
Macs going from OS 9 to 10.2. In some
cases, RAM that worked perfectly under
OS 9 will not work under OS X. If you
haven't tried running OS 10.0 or 10.1 on
your Mac, you won't know if your RAM
is goad until you try, but it's not 10.2
specifically that's at fault, just tighter
RAM tolerances in the way OS X uses
memory, as far as we can teU. Otherwise,
things have been generally uneventful.
Once you have 10.2 up and running,
you will notice many small rhanges, but
it takes time to catch them aU. Most of
the networking functions are vastly
improved, but the key points for many
people are Windows network browsing,
Rendezvous,and the return of software
Airport Base Station.
In OS 10.1 you could connect to PC
servers, but you had to type the address in
just right. In OS 10.2, you simply choose

WWWa
TCP Whether yau spell it Hanukkah or
Ehanukah,the annual Jewish festivalof
lightbegins on sunset,Nov.29.To learn
more about lighting the Menorah, spinning Ureidels, or to hear audio clips o
holidaysongs,check out this site.
www.ho
lidays.net/chanukah/

Connect To Server from the Go menu in

the Finder, and the Network Browser will
show you ag the Mar and PC computers
on the network that have file sharing
enabled. Rendezvous allows other Macs to
show up automatically in the network
browser, in much the same way Apple Talk
used to work in the Chooser.
If you are using Printer Sharing in OS
10.2, Rendezvous will automatically add
the shared printer to the Print Centre of
any 10.2 marhines on the network.
Finally, Airport software Base Station
has been missing since OS 9, but it's back
in 10.2. From the Airport menu item
simply choose Create Network and follow the steps.
Other minor changes include new
preference panes for most functions and
a slightly refined look for Aqua, which
we would call Aqua 1.1. It's not totally
different but it does look cleaner and
more elegant. The new progress indicator is particularly nice. In ag, it's not
night and day, but you'U notice the dif'ference.After using OS 10.2 for several
weeks, 10.1 just seems crude.
O nce you'
ve been running OS X for a
while, there are a few things you can do
to keep it r unning smoothly. Even
though OS X is stable enough to run for
months without restarting, we recommend restarting once every couple
weeks so the system can perform its routine maintenance. When the system
starts up it runs the built-in disc utility
automaticafiy and repairs any problems
it finds. It does ag this transparently to
the user, although you'U notice it takes
longer to start up if your computer was
powered down inappropriately.

Theother thingyou can do to keep OS

10.2 running well is to occasionally
(once a month) run the repair privileges
routine built into the disc utility. You'U
find it i n Applications/Utilities/Disk
Utility. The command, under the First
A id t ab , i s c a lled R epair D i sk
Permissions. It's a good way to make
sure ag your directories and files are set
properly, as permission errors can cause
big problems in a UNIX system.
There's really nothing else to keeping
OS X running. You don't have to worry
about rebuilding the desktop or extensions conflicts, and if you can find OS X
versions of aU your sofiware, OS 10.2

wiU be ajoy to use. 0

lustin Siemens,a MscIT specialist based in
Vancouver,B.C,canbe reached at
jsiemens@rnac.cam

< PLATFORM N EWS o

Eehdelivers promisedsyncfuadionality

types of and number of fish you can see on

Continued fromfxtge50
not backed up, although you can still do
that in Palm Desktop if you wish. Also of

screen at a time, but it's enough to get you

hooked.The fullversion is US$21.95 a

note for Palm users, we were hoping that

Apple would use the same sync engine to

power afi platforms, but when syncing to
a Palm device, you are still using the Palm
HotSync manager, so to anyone who' s
had p
with HotSync in OS X,
iSync is not going to help you. Otherwise
itseems to work very weU so far.
We have not been able to fi
nd a
Bluetooth USB adapter in Canada, but
we' ve tested iSync with a Palm, an iPod,
and between two Macs. In afi cases it
worked much as expected. The best
implementation, though, was for iPods:
syncing is automatically performed
every time you plug it into your Mac,
which many people do regularly to
charge the battery and update their
music. Also, since people who own iPods

roblesm

tend to take them whenever they go, it

becomesvery natural to check your calendar and contacts on the iPod.

We' re still looking forward to testing
iSync with a cell phone whenever Apple
can get the Bluetooth adapter released

up here. In the meantime, we recommend iSync for iPod users and Palm
userswho are feeling adventurous.

A fishtank for your desktop

<(
lIPA:.-

bit steep for a screen saver, but it is pretty

slick. At the very least, it would make a

great Christmas gift or stocking stuffer for

the Mac user who has everything. If you
have a Cinema Display, you may find yourself leaving it running afi the time.

CoinputerPAPER
This holiday

LCDpromo
Apple has launched a new Power Couple
promotion, with rebates for those who
purchase a PowerBook or Power Mac G4
with a qualifying Apple LCD (17-inch
Studio Display and 22-inch and 23-inch
Cinema Displays) before Dec. 31. Unlike
its previous Power Couple promotion,
the rebate amount is based on the type
of computer purchased rather than the
display. This is also the first time Apple
has extended the display rebate to
reward PowerBook buyers.
Purchasing a dual-867 MHz Power
Mac and LCD earns a $300 rebate, with
a $450 payback for a 6 6 7 M H z
Powergook or dual-1 GHz Power Mac
with an LCD, and $600 for a 800 MHz
PowerBook or Power Mac dual-1.25
GHz with an LCD.
Apple's rack-niount server also qualifies for the rebate, with $450 back for a
single-processor and $600 for a dualprocessor Xserv.
The 15-inch Studio Display is not
included in the promo, which has started a new round of rumours that it' s
being offi
ciaUy end-of-life'd by Apple.
There might actually be something to
the buzz this time, since as of press time
Apple had removed the 15-inch display
from both its Canadian and American
online stores.
If the 15-inch is truly dead, Apple

Our new hvourite screen mver for OS X

is called Marine Aquarium, from a company called Serene Screen (wwwserene.
screen.corn/). The premise is similar to the
fish tank module in the old After Dark
except this fish tank in this implementation is so realistic that from a distance
the inhabitants could pass for real lish.
The requirements to run it are fairly
high a good video card isrequired for
optimal results, as the fish are rendered
with OpenGL (in the OS X version at
least). We have only tried the OS X version, but the company also has versions
for OS 9 and Windows.
It runs perfectly as astand alone application or &om within the OS X Screen
Klfects panel The demo version limits the

gl

must be preparing new niodels or price

cuts on the entire display line having
the 17-inch LCD at $1,500 as the base
model Apple-branded monitor seems
crazy to ua Other companies such as
Dell and IBM continue to sell sub $1,000
LCDs, although they are afi 15-inch. If
Apple wants to drop the 15-inch model
it should at least introduce a widescreen
17-inch LCD, like the one found on current high-end iMac G4s.
Regardless, if you' re considering a
Power Mac or PowerBook purchase
betweennow and the end oftheyear,the
promo could save you some money.
You just have to keep in mind that it
could also mean new displays are around
the corner.

Continued onpage 54

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escom THE coMPUTER PAPER cALGARY EDITIQN DEcEMBER 2002 $3

< PLATFORM N E WS

Betadeliverspromisedsynchncgonality

ApplemtrodncesnewsolNnoe btmdies

Loomingto sell lhe egayway

Coodauerffrorrt~SS
ives Mac 0$ X for teaches

Compared to what's available in the

Windows world, many PC users switching to Mac systems are surprised by the
skimpy software bundles included with
Apple hardware. PowerBook and Power
M ac G4purchasersdon'teven geta copy
of AppleWorks, while most PCs include
at minimum a basic version of Microsoft
Office or Corel WordPerfect.
In response, there are now several software pmmotions for new Mac buyers. The
first, Office Party, adds Micmsoft Office
v3( to any new Mac system for only
$299 a very good deal mnsidering the
suite retails for $750. The second, Design
Fredy, Ipves new Power Mac G4 purchasers a full copy of Adobe InDesgin 2.0
for &ee. This mail-in ofier targets designers spedfically. which is why it is paired
with G4 towersonly (we think PowerBook
G4s should be eligible, too). InDesign
retails for about $1,100. Both promos run
until Dec. 31, which means there are no
doubt surprises aplenty in store for
Macworld San Prancisco onJan. 7. 0

C ~
p% 037 ty, and lots of work Or, in a few hours,
you can be using eBay to get your products out to the world, with fast, secure
p ayment through PayPal, or t h e
Bfiipoint/efiay payments systems.
Perhaps the biggest surprise for me
was the beautiful self-policing mechanism of both buyers and sellers diTigently maintaining a spotless reputation on
eBay. I was also pleasantly surprised to
find so many interesting, honest, and
decent people on eBay, &om all over the
world: Taiwan, France, the U .K.,
Germany, Portugal, Poland, Mexico,
New Zealand, Australia, Japan, Italy,
Spain, Norway, Finland, as well as the

Schools have traditionally been one of

Apple's largest markets, but they have
also been amongst the slowest to transition to OS X. While Apple is already trying to shift its home user towards the
new OS, it realizes incentives are necessary to get educators to move over, as
their upgrade path is significantly more
costly.
To that end, Apple haslaunched a pmmotion in which educators can get a &ee
copy of OS X 10.2 and a Getting Started
With OS X CD. The offer is extended to
educators at accredited K-12 institutions
in the V.S. and Canada and is available

exclusively online throu+ the Apple

Web site (wwwapp)e.cnm/a/etuatoiymKosrInitestheiso. Apple hopes that by introducing teachers to the new OS, they will
be more likely to push for their school to
upgrade the machines in the classmom.
It seems unlikely to us that such a plan
will be successfid,considering how underfunded most educational systemsare currently. At the very least, IYsa nice gift &om
Apple to teachersand a good opportunity
to intmduce OS X to more users.

)usenSiemens, aMacIT specialist basedin

Vancouver,B.C, an bereachedat

jsiemen
s@maccnm.

detail work, and a lot of organization.

The saddest and sweetest part of the
whole summer was that when I was handling the historic model airplane kits
from Dad's collection, I was touching a
part of my father's life, historic things
that he had been keenly interested in ag
his life, and that he had an expert' s
knowledge of.
In his working life, Dad had spent his
whole career in the retail industry. He had
been hired in 1949 when he graduated
&om UBC, to run the bargain basement
in the Vanmuver Hudson's Bay store. He
spent a 40-year career with the Bay,eventually becorrung the president of the corn
pany. By starting and running my own
retail business onhne, and dosing fairly
with hundreds of customers &om around
the world, I felt that for the first time I was
gaining some understanding of the work
Dad had spent his life doing to support
his family. During my eBay summer I
tried to be an honest merchant. I found a
great satisfaction every time I made a
good sale, and a happy customer.
Thanks, eBay.
Thanks, Dad. E2

U.S. and Canada.

I made my share of mistakes: I occasionally lost emails, and had a hard time
tracking some buyers through a maze of
many different online fake names and
email addresses, and still keeping track
of which item or items they had purchased.
Would I do it again? Sure. It actually
wasn't easy money, despite the gift of
Dad's collection, which gave me &ee
inventory. It took a mountain of fiddly

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e ONL I N E & CO N N E CTED >

Donation publishing
Web sites surviving on the kindness of strangers
By Pater T)tpper
nt to make money with content on the Web? Try asking
nicely.
Now that ad banner rates have fallen
and the future of subscriptions is uncertain, online content providers are struggling to lind a way to pay their bandwidth costs and hopefully have a little
left over. A hand!'ul of online publishers
are supporting themselves by requesting
donations from fans.
The creator of Web comic 8-Bit
Theatre (www.nuklearpoweccom), Brian
Clevinger, is an example. His comic,
with two or three episodes posted each
week, is made with low-resolution
sprites from the Final Fantasy I computer role-playing game, and is sometimes
combined with original art. The strip
has strong geek appeal, sending up the
conventions of f antasy fiction and
gallies.

Clevinger's site features a meter displaying how much money has come in
so far each month, usually between
USSI,500 and US$2,500. Roughly onethird of this is from ad banners and Caff
Press merchandise sales, but the majority comes from fan donations. Clevinger,
who is based in Orlando, Fla., receives
most of it in PayPal deposits of $10 or
less, with occasional larger amounts.
He estimates that about half of the
money come &om regular, repeat donors.
"Every month I see a lot of the sante
names and e-mailaddresses giving me
money. Even if it's just $1, that kind of loyalty month after month is appreciated."
Clevinger supports himself through
this work though not extravagantly. In
his donation FAQ, he says he allows
himselfonevideo game and one movie a
month.
His creation is an exceptional case,
however; it was ranked number one on
topwebcomics.com for four months and
retired to the hall of fame, making
Clevinger the Stephen King of Web
comics. Other Web comics. even those
ranked in thetop 10, receive less support.
Zeek 2.0 (wwwzeekonlinenet), which is
written and drawn by Isaac Hall in
Illinois, only brings in about US$60 each

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month, which goes to hosting fees and

art supplies.
North Vancouver's own Broken Saints
(www.brokensaiats.com), which was profiled
in TCPNovember, is an even purer form
of donation publishing. Broken Saints is
a much more ambitious project than 8Bit Theatre, combining original art,
Flash animation, and music into a epic
story told in 24 monthly episodes, spanning two years. The site has no advertising or sponsorship, leaving the project to
be funded by the creators'savings,sales
of Cafe Press merchandise, benefit concerts, and donations. To date, more than

project, which they hope will be a portfolio piece leading to future work
Donations can also be used to support
publications on a contingency basis. Adsupported news Web site Low End Mac
(www.lowendmac.com) was in financial difficulty in June 200!. Trafiic kept going
up, but ad rates were falling faster.
Readers pitched in about US$2,000 in
donations to help offset the $2,100
deficit. The site also requests ongoing
donations for its regular content and
mailing lists. There's even a helpful chart
that shows which of several transaction
services is most efficient for the amount

$8,000 has come in, much of it from fans

in amounts from $5 to $50.

donated.

Also, when Broken Saints gets major

media attention from sources like U.S.based National Public Radio orEuropean
newspapers, three-figure donations from
arts patrons tend to roll in.

Most of this money goes to covering

Web hosting, the venture's chief operating cost, which runs up to $2,000 a
month. While Broken Saints began with
support from Switch Interactive, it still
uses the same hardware and software it
did two years ago.
Broken Saints is not a money-making
venture. The three creators (Brooke
Burgess, Ian Kirby, and Andrew West)
are living on their savings and taking
part-time jobs so they can finish this

Since most donations are small sums

delivered by online banking companies,
donations suffer the same problem as
micropayments in that a significant portion is lost in overhead. Amazon Honor
System transactions cost $0.15 each, plus
15 percent, and PayPal merchant
accounts charge $0.30 for each transaction, regardless of the amount, in addition to 2.2 percent or more.
Sites relying on donations may trade
one dependencefor another.Instead of
editing content to be palatable to advertisers, a donation-supported site would
shy away from controversial content in
order to keep the donations coming in.
While a commercial content provider is
supposed to please its readers, a journal-

istic publication is supposed to fulfil a

particular public duty.
It's hard to gauge the success of a publishing venture based on how much
money people donate to it. Because 8-Bit
Theatre gets more donations than
Broken Saints, does it follow that it is
betteri Broken Saints is a more labour
intensive than 8-Bit Theatre, but people
make donations on their own assessment, not how much the work cost to
produce.
There's also the problem that the more
popular a site is, the more hosting costs.
A site that grows in popularity without
increasing in revenue can cost the creator money, with no way to shut it olt
So, what makes a Web site inspire its
audience to donate?
Brooke Burgess, writer of Broken
Saints, says, "At first I didn't understand
why they were willing [to donate)... we
were three faceless punks making a
creepy little Flash thingie. After a series
of passionate and expressive mails from
fans, I started to get it. We are 'touching'
people with the work.. giving them
hope that there's somebody else out
there in the vast, dark cyber-murk that
understands what's 'wrong' with the
world and yearns to lix it. I think they
donatebecause we've devoted our time
and energy to doing what they wish they
could do, and they want to play a small
but essential part in getting our message
'out there.'"

Clevinger is less philosophical about

his success. "I'm just lucky. I happened
to be at the right place at the right time
and I'm milking it for all it's worth!"
The examples here get most of their
donations from small, dedicated followings. Burgess and Clevinger take the
time to answer fan emails and post messages in online forums to build their fan
bases, and the audience shows their
appreciation through donations. The
money isn't just a payment for information and entertainment; it's for something the giver feels persona))y involved
with. It's also an investment, ensuring
there wifi be more of the same in the
future.
It's difficult to understand what peo-

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working with computers?
DO: It goes back to when I was in high
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u CAREERS g TRA I N I N G u

Dnhssearch andrescue

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that everybody had to take, but after that

I enrolled in the programm

ing courses
and just continued to find myself deeper
and deeper involved in them. Originally
it was aB on a software level, programming, not doing any sort of repairs or
none of the hardware side of it.
Hpwdid you end up in the position you' re
in now?
After high school, I went to a technical
school in San Jose, [Calif.,j again to
learn pmgramming. At the time, they
taught us afi the cutting-edge languages,
which back then were Cobol, Fortran,
Pascal. C was just coming out that was
the last course that we were insnucted
in. After that I went to work for a small

company here in San Diego, and stayed

with them for almost16 years. The company was a service provider, basically
converting data &om incompatible computers, and eventuafiy turning into
doingdata recovery &om damaged tape
media. I' ve been with CBL almost a year.
Tell meabout a typical workday.
We'B have customers that have prob-

lans with their media, be it a hard drive,

a tape, SmartMedia, floppy, CD, removable just about any type of media that
you can store data on, those are our
potential customers. We'B normally get
the projects in, they' ll be logged in, customers are notified. and then the project
would be placed on our pending shelf to
be processerL We would take each project and begin the evaluation of it to
determine what the problem is, and
what it would take to resolve that prob-

lem.
After completing the evaluation, prior
to performing the actual recovery, we
provide the customer with an exact
quote for what the recovery will cost
them. We want to make sure, before
going through the many hours of work
to actually recover the data, that the cost
of the recovery is going to be approved.
There's no point in us spending three or
fourdays to recover data and then the
customer saying "Nah, it's not really
worth that."
Upon getting approval, we move to
the recovery phase of th e project.
Depending on the problem, that could
mean sending the drive into the clean
room to have components replaced in

order to be able to read the drive, such as

ably going to be an internal problem. If
the heads, or to see how extensive the
they told us that they deleted the partiplatter damage is.
tion, then we know we need to look at it
It could mean that it goes into the
as a logical problem. If upon visual
logic lab, which is where problems with
inspection, we see that there's burned
viruses, partitioning, formatting, deleted
out chips on the rircuit board, then we
files, things of that nature are handlefL It
know that it's going to be at least an elecjust depends on what the problem is if
trical issue to start with.
it's a tape issue, then we take it into the
Once we get beyond the physical or
tape area of the lab and begin processing
electrical problem, we start off by proit. The labs are segmented into certain
ducing a mirror of their drive. That way,
areas for certain types of projects.
any of the processing that we do is on
Once we get to a point where we can
our drive, as opposed to theirs. Any
recover the data, the data is [checkedl
changes that we make to it are not catafor validity to make sure the target data, . strophic, because we always have their
the data that was important enough for
original that we can go back to. So after
the customer to send it in, is recoverable.
mirroring it, we fix the problem, whatevWe wantto make surewe're able to give
er that is, and then start puBing the data
them back what they want if we can't,
oif of the drive onto either another type
thenwe don'tcharge forthe recovery.
of drive, or onto CD-ROM to return it to
the customer.
How do you gp about Pguring out what
Ypu'rea manager aswelL How many peotheproblem is?
We have an excellent development
p?edoyou supervise?
stafi' in our home office that has written
The San Diego and the New York
a lot of our evaluation software. First of
oificesfour.
aB, we determine what type of problem
How muchof yourj obis management?
[it may bel based on what the customer
has told us. If they say that the drive is
A lot of it is just paperwork. I would
clicking, then we know that there's probsay during the workday, very little, say 10

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industry that always has a new problem

to be solved.

percent. A lot of the managerial work I

do after hours. Ihave to keep production
up during the workday unless there's
something that needs my attention.

What would you consider lo be the most

important skills or qualities someone

ourjob?

Whatdoyou tike best about y

There's actually a lot of things. I like
the company I work for, the people I
work with. I like that every day is pretty
m uch anew scenario.You'llhave a new
problem that you haven't come across
before that needs a resolution. I love
solving problems and thisis the type of

needs ro doyourj ob?

Theywould need to have a logical outlook. They need to bethe type of person
that will look at a.problem and instead
of seeing it as a problem, see what the
answer to it is a problent solver. This
isn't the type of business where you just

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ask for Larry Risks.Next deadkne isNov 19for the January issue2002.
Distribution date isDecember20th.

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< CAREERS & T R A I N I N G >

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Datasearchaudrescue
Continued?routpqge59
sit there and are a robot and do the same
thing every day.You need to look at challenges as a good thing as opposed to a
bad thing.

recorded to it. But keeping up on

those when a new technology does
arrive, knowing about it helps you prepare yourself for the time that a customer sends a project in that has that
requirement.

to be a recovery scenario and the volume of work increasing, so being able to

manage that and still provide the quality
service that we like.
What'syour favourite thing ro do in your
spare time?
I enjoy spending time with my two
daughters and my wife. I'm a volunteer
at mydaughters'school.Ienjoy graph-

What do yodo ra keep yorseif p ro

speed in yoiir job skillsand learning csv
technologies?
I attend related seminars, courses.
There's no school that you can go to to
learn data recovery. The best way to keep
up on this is to keep up on the latest
technology. There are seminars and
training courses that will let you know
certain aspects of recovery, but it's not
like taking Recovery 101.
You can learn about tapes, you can
learn about CDs, you can learn about
hard disks, but it's either an overall view
of how these technologies work or it's 0
specific view on how information is

Whatsortsof clragcrrgesdoyoexpect ro
facein your position irhe next coupleof
years?
able to recover the increasing volumes of
data that are coming out in the future in
a timely fashion. I mean, if we' re dealing
with terabyte [1,000 gigabytes) drives,
it's going to take a while. Also, with the
limiting speed of the Internet. being able
to get data back to the customers
online we're trying to come up with a
way of doing that in a much more efficient manner. The industry is increasing the more equipment that is out
there, the more likelihood there's going

sional, just in fun.

I still enjoy playing Dungeons and
DragonsI' ve been playing with the
same group of people for over 20 years. j
We don't get together as often as weused
to, but once or twice a year we' ll have a
weekend role-playing fest. Sort of geeky,
huh'.
Other than that, I'm on a bowling
league, but right now I'm trying to focus;
more on work and family than on doing
a whole lot of other stuff. CI

Dardwapaguide a must-read
ConfittuecfknmpageSg

strengthsandweaknesses.

thathad become too grungyto use by fol-

Perhapsthe best example ofthis isthe

section on processors. I was looking for a
new CPU toreplace one that died, and
wantedto make sure I didn't and up with
another dud. The chapter devoted to
processors goes into great detail, looking
atthe way Inteland AND processors have

lowing their cleaning tips (i.a. put it in a

dishwasher
,dry in an oven fora couple of
hours, let stand, then voila! it's ready

developed over the years, the practical

or board should be installed, and what

tools you need.
In short, if you are looking for a good

buy this book.

The new edition of PC Hardware in a
Ntrts?tell is easily the best of its type, and
epitomizeswhat O'Reilly has come to be
known for: publishing well-written books
about technical subjects that users can
easily understand and implement.
WhatI think most readers ofthis book
will apprariate is that the authors are
"hands on" with their subject matter.
This book goes beyond the relatively simple matter of how to do such things as
adding in new memory cards, hard drives,
video cards, and so on, but provides a
solid grounding in the wide variety of
such devices available, detailing their

Destafieu publishiug
Cont
inuedfiom page SS
pie will donate money to. Dot-bomb
casualty Karyn Bosnak, faced with a
$20,000 credit card debt for designer
clothes, created the Save Karyn Web site
(vrou
w.sauehaNn.com) where she unabashed-

WWW
TCP
Beginning in December, this site
will help those impatient for Christmas to
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the North Pole.The site is sponsored by

NORAD a group that knows a thing or

two aboutwatching the northern skies.

wwwsanta.org

60 DECEMBER 2002 THE COAIPUTER PAPER CALGARY EDITION vwvwcanadacompuiescom

I would say the high capacity, being

differences between various processors

(notjust speed, but the types ofapplications they are best suited for) plus the
current and likely future trends for the
market.
This info helped me pick out the
bestCPU and accompanying board availableformy meagre budget.
The book also abounds in practicaltips.
I was able to salvage a favourite keyboard

ly askspeople to bail her out. This would

be laughable except for the fact that it
works. To date, people have donated
over US$17,000, in amounts as large as
US$1,000. The Save Karyn Web site
does, in effect, provide entertainment in
the form of Karyn's telegenic persona,
and also the participatory experience
internet users enjoy. The Bosnak case
may be an anomaly, however, as similar
sites have not had anywhere near her
financial success.
Paying for content goes against the
grain of online culture, which is used to
getting stuff for free. However, Net!zeus
may be willing to exchange money for
content if they aren't coerced into it. For

ics, producing graphics, nothing profes-

to use.).
The book has plenty ofpictures,so you
can see how new memory cardsdifferfrom

older models, find out exactly how achip

guideforwhen you are underthe hood of

yourPC,orwantto know what to look for
in future upgrades,you can expectto save
a lotoftime and hassle by getting a copy
of this book first. Highly recommended.
P.S.Hey Nr. O'Reilly, how about an
equival
ent book for Nac hardware? 0

this practice to become something content creators can bank on will require
new developments in online society, an
awareness that you can't take all of this
for granted.
Though a few online creators are subsisting on fan donations, it isn't prompting many other people to try it. As
Clevfnger says: "Surviving on donations
is not easy. If you want a taste for it, go
into work tomorrow and give up your
benefits, your insurance, your vacation,
tear up your contract, give up the right
to be guaranteed payment for your time,
and demand toonlybe paid ifmanagement remembers to at the end of the
week." 0

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