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ASIA-PACIFIC SOCIAL PROTECTION WEEK

ICT for Social Protection | Enhancing Service Delivery


Presented by Sanjay Shah, Managing Director, Hello Paisa, Nepal

ADB Headquarters | Manila | Philippines

1 5 August, 2016

DISCLAIMER: This presentation does not necessarily reflect the views of ADB or the Government concerned, and ADB and the Government cannot be held liable for its contents.

Mobile Money for


Emergency
Response

- April 25,2015 an earthquake


of 7.8 scale struck Nepal
- May 12, 2015 major
aftershock of 7.3 scale
- 9,000+ fatalities
- 150,000+ injured
- 400,000+ homes destroyed

Requirements?
Quicky develop, test, & deploy a mechanism for Govt.
& AID agencies to be able to deliver emergency CASH
assistance to the the Earthquake affected persons /
families
Key Parameters
Quick & Efficient
Ability to disburse funds to large groups at a time
Transparent & Highly accountable
FRAUD control: Right person + correct amount
High transaction processing capability
Online monitoring capability (from anywhere)
Reports for monitoring / auditing + BI
Very Reliable

Solution:
e-Vouchers

61%
[Voucher on Mobiles]

Types:
Single Use / 1 off

70%

Multi-use / Residual Value

30%

Conditions possible in any type


(as per requirement)

39%
[Printed Vouchers]

99%

01%

redemption over mobile

offline / other

Using the power of

mobile!

To deliver assistance

rapidly & effectively

130,000+

[ Households serviced]

138+

[Villages served]

NPR 1.3 Billion+


125,000++ [transactions processed]

09

[Districts]

redemption

@ merchant!

redemption

@ merchant!

CASH

received!

Goods

delivered!

Android APPs |

quick, easy & ubiquitous

APP for:
- Cash Out Agents
- Bank Tellers
- Field Cash team

APP for:
- Merchants

Powerful reporting & monitoring tools!

Business Intelligence (BI) tools

3 Financial Facts

# 2:

# 1:

2 billion = NO access to Bank Account

3 out of 10 persons requested a loan


[50% did so WITHOUT involvement of a FI]

# 3:

40% of Women do not have access to the financial system


* Source: World Bank: http://www.worldbank.org/en/programs/globalfindex

ATM Cardless Cash

OVERVIEW: the CTP Process (basic)

3
4
SMS Cash Transfer details

Time frame / time taken:


- Between 1 and 4: a few minutes
- Beneficiary distance from location of bank branch or agent will be a
factor for 5
- For 5 itself, if beneficiary provides correct details, the transaction
can Agency
be completed
in beneficiary
less than
2 minutes
provides HP the
details
to be uploaded the details into the System
2
AGENCY Funding / Banking Relationship established

AGENCY shares beneficiary information / Cash Transfer details


- As per agreed modality / format
- Required funds need to maintained in related AGNECY account @ Bank

Beneficiaries visit
the Agent or Bank
Branch to encash
their Vouchers
- AS per agreed
modality
& All Rights Reserved. finaccess Pvt. Ltd.

System creates unique 6 digit Voucher #s for each beneficiary,


and sends SMS to designated mobile numbers.
- As per agreed modality / format
- AGENCY account is debited

3 Conditions for CASH / e-Voucher redemption

Encashment of Cash | e-Vouchers:

1.Exact Value of the Voucher


2.Voucher Number
3.Designated ID Number of the beneficiary (the
X factor)
4.Mobile Number in which the e-Voucher was
received (additional option not compulsory)

Sending Money directly to Accounts


(Mobile a/c or Bank a/c)

++ BONUS:
350+ branches of current
Hello Paisa partner banks

n BFIs / branches

Govt.:
National Reconstruction Authority

(Illustrative Only)

Agents / Merchants

Cash withdraw @ bank branch(s)


All concerned parties: Agency / Bank
etc have access to comprehensive set
of reports for monitoring (& evaluations)
of transactions, handling of grievances /
complaints & settlement purposes

Online Reports & Transaction monitoring

TRXN alert. (with narration by teller)

Real time: ISO 8583


Beneficiary(s) present / enter key information for
cash withdrawal (ID + Account # + Key element)

Beneficiary(s) visit
Bank branch(s) to
withdraw cash

SMS confirmation(s)

(-) Debit

(+) Credit

Beneficiary
Account

Relevant
account

Cash withdraw @ AGENT(s)


All concerned parties: Agency /
Bank etc have access to
comprehensive set of reports for
monitoring (& evaluations) of
transactions, handling of grievances
/ complaints & settlement purposes

Online Reports & Transaction monitoring

Agent sends SMS / Web based: request(s) to HP system

Beneficiary(s) present / enter key information


for cash withdrawal (ID + Key element + PIN)
Beneficiary(s) visit
agent(s) & to withdraw
funds.

SMS confirmation(s)

SMS confirmation(s)

Real time: ISO 8583

(-) Debit

(+) Credit

Beneficiary
Account

AGENT
Account

Merchant transactions:
All concerned parties: Agency / Bank etc
have access to comprehensive set of
reports for monitoring (& evaluations) of
transactions, handling of grievances /
complaints & settlement purposes

Online Reports & Transaction monitoring

Merchant sends SMS / Web based: request(s) to HP system


Real time: ISO 8583

Beneficiary(s) present / enter key information


for payment (ID + Key element + PIN)
Beneficiary(s) visit
merchant(s) & buy items /
goods etc.

SMS confirmation(s)

SMS confirmation(s)

(-) Debit

(+) Credit

Beneficiary
Account

Merchant
Account

Overall Summary
fast (very fast), efficient, effective

secure, transparent, high accountability


very reliable (due to options)
extensive monitoring & reporting options
very helpful for grievance handling & resolution
highly scalable @ low cost

100% Nepalese solution, proven & working

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