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ICT for Social Protection Enhancing Service Delivery

Asia-Pacific Social Protection Week


2-5 August 2016
Manila, Philippines

DISCLAIMER: This presentation does not necessarily reflect the views of ADB or the Government concerned, and ADB and the Government cannot be held liable for its contents.

Government of India has adopted various initiatives to deal with poverty, but all
face various challenges
At 270 million persons, India has the largest concentration of poor in the world1
1 India has 17% of the worlds population but over 22% of the worlds poor2

2 On average, economic growth was 6%, but poverty reduction was 2% in the last 20 years 3

Challenges in last mile delivery & effectiveness

It costs the government INR 3.65 to deliver INR 1 to the poor.5


Pilferages, missing payments, hoax beneficiaries are common
Government projects have 82% cost overruns and 70% time overruns6
Data collection &transparency are problematic across the value chain.

Leakages
Implementation & Monitoring
Targeting and authentication

61% of the eligible population was excluded from the BPL list while 25% of nonpoor households were included.7
Authentication of end-users is not accurate or transparent.

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Unsustainable Poverty Reduction

Government of India aims to achieve a seamlessly integrated solution reaching


the right beneficiary

Total transparency

Proper accounting
in allocation &
allotment

No fictitious
beneficiary

End to End Automation:


Ensure better program monitoring & service disbursement
Bring in transparency and accountability

Efficient Planning :
Improve intra-stakeholder collaboration to ensure efficiency

Effective Distribution System:


Improve delivery mechanism so the benefits reaches the target population &
negate operational challenges on the ground

Real time availability of Information :


Empower decision makers to take judicious decisions
Leverage technology to consolidate databases and systems

Accountability :
Enhance program accountability by greater citizen participation

Accessibility to
information access
to all levels

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Transparency in System:
Enhance transparency to mitigate leakages and diversion of funds by generating
possibility of social audit

OBJECTIVES

Government has started the transition to Digital Social Protection


Strengthen the
supply side to
service delivery

Capex investments in key social protection areas


education, health, agriculture, water, sanitation, etc..

Strengthen the
demand side

Citizen focus, grievance mechanisms, rightsbased approach to service delivery

STAGE 2:
Readiness

STAGE 1: Strategy/
Policy
Develop high level social
protection strategy
Develop regulatory
frameworks (policy,
technology, regulatory) and
measurement indices
(Inclusion Index)

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Technology

Communication infrastructure
Transaction authorization
system through mobile
Virtual accounts and payment
platforms

STAGE 3:
Implementation/
Process
Activate last mile electronic
payments
Design and track monitoring
parameters
Support capacity building to
achieve sustainability

The ICT solutions developed by the Government to ensure digital social and financial
inclusion
Service Providers perspective

ICT based solutions

Ease of access and take up of services


Quality and cost effectiveness of services
Policy enablement & Targeted delivery of
services to final beneficiaries
Accurate beneficiary authentication
mechanisms to prevent leakages

ICT based Social


Protection

ID Mgmt. & Data


digitization

Improved access to information on


eligibility, entitlements etc.
Access to enhanced financial services
Direct transfer of benefits to beneficiary
bank accounts, no middlemen, no leakage
Social Investment throughout the
individual's life

G2P
Services & ICTbased
POS

Unified
Payments &
Mobile money

e-KYC &
Digital
Literacy

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Beneficiary Perspective

Program
monitoring
analytics

Ben. Entitlements
databases

Open-platform
data exchanges

Case Study
Direct Benefit transfer of LPG
Direct Benefit transfer of LPG (PAHAL) is the worlds largest `Direct Benefit Transfer Scheme

Early Success achieved

Key challenges
Open-ended subsidies with no rationing or segmentation criteria
have been leading to increase in subsidy burden on Government
Ghost accounts resulting in more than one connection in each
household
Fake orders due to a lack of adequate authentication process
Use of alternative fuels such as kerosene by low income groups as
subsidy did not reach the right beneficiary
High subsidy burden on the Government

Bridging the gaps


1

Identify genuine customers and track their consumption


accurately

Prevent and deter misuse

Pahal scheme launched in 676 districts

PAHAL scheme has covered 11.89 crore of the 14.54


crore active LPG consumers till March16

LPG subsidy had resulted in a 24% reduction in the


sale of subsidised LPG

Curb on black marketing of LPG cylinders

Dubious connections
identified by Oil
Marketing Companies

39.3%

Estimated savings in
2014 and 2015 due
to blocking fake
connections
` 21,000 cr

3 Demo & Bio Authentication with aligning it to a UID program


without reinventing the wheel

4 LPG consumers will get the cylinders at market price and


receive subsidy in their bank accounts.
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Rise in sales of non-subsidized LPG


connections (April 2015 to
March 2016)

Case Study
Patient care & disease management leveraging ICT
With 2.2 million cases, India has approximately 20% of the global TB burden

Key challenges in TB control

UATBC data as on 30 June 2016:


No. of beneficiaries (presumptive TB and
patients) registered
No. of providers/labs registered

Inaccurate & Delayed diagnosis resulting in delays in treatment


initiation of TB & multi-drug resistant TB cases
Expensive & Extensive drug regimen led to poor treatment adherence of
patients and high incidence rates of treatment drop-outs
Lack of Govt. of India visibility in the private health sector cases and
poor referral case coordination
Inadequate awareness of the health risk factors by patients & their
families

Patna
Mehsana
6,036
1,543
Mumbai
37,647
5,319

62,715
4,928
Nagpur
1,311
700

Bridging the gaps in private sector


1

Strong public-private health sector collaboration amongst facilities (PPP)

Integrated ICT platform to enable end-to-end case tracking &


interventions

Provision of free-drugs, subsidized diagnostic tests & treatment


assistance to patients

Adequate case monitoring & reporting provisions to Govt. of India &


relevant State health departments

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Early Success achieved

Program operational in Mumbai, Patna, Mehsana


(Gujarat) and Nagpur

68,000 patients diagnosed with TB and 50,000


patients initiated on treatment under program support
The system is being scaled up nation-wide

Government is treading towards Presence-less, paperless and cashless service delivery built on
JAM
J
Jan Dhan Yojana
A
Aadhaar
M
Mobile number

Consent layer
Provides a privacy data
sharing framework

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Cashless layer
Electronic payment systems
& transition to cashless
economy

Paperless layer
Growing base of paperless
systems with billions of
artefacts

Presenceless layer
Unique digital biometric
identity with open access of
more than a billion

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