Khalda

Amman Jordan
P.O. Box: 926815 Code: 11190
Amman- Jordan

Official Phone: +962 6 5399057

Fax:
: +962 6 5399056
Mobile:
+962 79 6846000
Email: info@albattel.com

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CREDENTIALS
2012
2011
2009 -
2004 -
Certified Public Relations Expert IIPR- Australia

Member of Academy of Management, USA, Since 2004
2007 -
Chartered Manager (C.Mgr)- American Society of Management Consulting
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Member of Institute of Management consulting USA, Since 2007

2008 -
Member of American Society for Training & Development USA
since 2008
2008 -
Member of Society for Human Resource Management USA ( SHRM) since 2008
- 2008 -
Certified Professional Trainer- American Association for Trainer the Trainers USA since 2008
- 2009 -
Certified Professional Manager- Society for Certified Managers USA since 2009
- - 2009 -
Certified Human Resources Expert- International Society for HR Management USA since 2009
2009 -
Certified Trainer- Jordanian Trainers Society- 2009
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Assessor and Trainer Edexcel

EXPERIENCE & ACHIEVEMENTS

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ADDITIONAL WORK EXPERIENCE

- 2004-2000


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1999 1996

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ADDITIONAL WORK EXPERIENCE

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1996 - 1990

ADDITIONAL INFORMATION

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TRAINING WORKSHOPS AND COURSES CONDUCTED

All courses are customized to match the needs of the organization or individuals with participants
manuals, case studies and exercises. Courses are in Arabic & English.
:

Leadership & Management courses

( ) 360 Degree Feedback 360

Auditing & Controlling
Benchmarking in business and management
Coaching and Mentoring
Competencies and business needs
: Business Leadership: Becoming Management Material
: Coaching: A Leadership Skill
Delegation: The Art of Delegating Effectively

Human Resources Training: HR for the Non HR Manager

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Meeting Management: The Art of Making Meetings Work .10

Motivation Training: Motivating Your Workforce .11
The ABCs of Supervising Others .12
Team Building: Developing High Performance Teams .13

The Professional Supervisor .14
Project Management Training: Understanding Project Management .15
Intermediate Project Management .16

Advanced Project Management .17
Effective Meetings .18
Effective Teamwork .19
Enterprise Dynamics .20
Group Dynamics .21
Introduction To Strategy .22
Leadership And Delegation .23
Leadership And Influence .24
Managing Conflict .25
Organizational Behavior .26
Organizational Culture .27
Organizational Issues .28
Organizational Structure .29
Personal Productivity .30
Quality Management Systems .31

 Strategic Decision Making .32

Strategy Measurement .33
/ / Strategy, Leadership And Culture .34
Technical Report Writing .35
The Excellent Organization .36
The New Change Leader .37
Certified Professional Manager( Certified by SCPM, USA) .38
The New Manager .39
The Work Organization .40
Anger Management: Understanding Anger - Yours and Others .41
Balance Scorecards: Translating strategy into action .42
Change Management: Change and How to Deal With It .43
Conflict Resolution: Getting Along in the Workplace .44
Problem Solving & Decision Making .45
Stress Management .46
Crisis Management .47
Advanced Management .48
Open- book Management .49
Secretaries & Office Managers Skills .50

Sales and Marketing courses

Building Relationships for Success in Sales .1

Dynamite Sales Presentations .2
Overcoming Objections to Nail the Sale .3
Selling Smarter .4
Customer Relationship Management .5
Effective Complaint Handling .6
Prospecting for Leads like a Pro .7
Telemarketing: Using the Telephone as a marketing Tool .8
Telesales - Selling Over The Phone .9
The Customer Driven Organization
.10
Customer Service: Critical Elements of Customer Service
.11
Call Center Training: Sales and Customer Service Training for Call Center
.12
Agents
CRM: An Introduction to Customer Relationship Management
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: Career Development courses

Advanced Writing Skills .1
Building Self Esteem and Assertiveness Skills .2

Business Etiquette: Gaining That Extra Edge .3

Business Writing that Works .4
Communication Strategies .5
Conflict Resolution: Dealing with Difficult People .6
: Public Speaking: Presentation Survival School .7
: Public Speaking: Speaking Under Pressure .8
Skills for the Administrative Assistant .9
Speak Easy: Conquering Your Fear of Speaking in Public
.10
The Minute-Takers Workshop
.11
Time Management: Get Organized for Peak Performance
.12
Writing Reports and Proposals
.13
Working Smarter: Using Technology to your Advantage
.14

 Getting Your Job Search Started

Creating a Dynamite Job Portfolio

.Mastering the Interview

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Human Resources courses

- HRM - Recruitment And Selection .1

- Human Resource Management: planning & organizing .2

Interpersonal Skills .3
Interviewing Skills .4
Employee Absenteeism .5
Employee Motivation .6
Job Analysis .7
Job Design .8
Conducting Effective Performance Reviews .9
Performance Appraisal
.10
Performance Management Based on Result
.11
Hiring for Success: Behavioral Interviewing Techniques
.12
Orientation Handbook: Getting Employees Off to a Good Start
.13
Performance Management: Managing Employee Performance
.14
Teamwork: Building Better Teams
.15
Employee Dispute Resolution: Mediation through Peer Review
.16

Business Succession Planning: Developing and Maintaining a Succession

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Workplace Essentials courses

Diversity Training: Celebrating Diversity in the Workplace

Business Ethics for the Office
Workplace Violence: How to Manage Anger and Violence in the Workplace

Safety in the Workplace

Generation Gap: Closing the Generation Gap in the Workplace

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: Train-the-Trainer courses
Train the Trainers ( Certified by ISTT, USA)
Training Needs Analysis
Training Needs Analysis Based on Performance
Facilitation Skills
The Practical Trainer
Advanced Skills for the Practical Trainer
Using Activities to Make Training Fun
Survival Skills for the New Trainer
Developing Your Training Program

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Core Essentials for Business Professionals - Professional Development

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Secrets of Change Management - A One Day Primer .1
Controlling Anger Before It Controls You - A One Day Primer .2

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