SPECIAL FEATURE: Mobility

Paving the way for mobile resource

management at airports
SITA WorkBridge A/S, based in Copenhagen, Denmark is now
part of SITAs Airport Solution Division. With Airport Operations
being a growth area for SITA, the acquisition of WorkBridge is
a major strategic initiative to accelerate the delivery of SITAs
Intelligent Airport vision, focused on solutions that reduce cost
and improve operational efficiencies in airports.

As a leader in the field of mobile resource

management solutions for the airport
handling market, SITA WorkBridge
solutions are used by global operators the
world over. We will contribute significantly
to making the SITA Airport Operations
portfolio the most comprehensive and
valuable suite of airport operations
solutions in the air transport industry.
This further complements and extends
SITAs Mobile Workforce Solutions, an
open mobile platform for any air transport
industry application.

March 2011

Optimizing airport operations

SITA WorkBridge offers the next
generation in resource management
solutions designed to optimize all
airport and ground-handling operations
and bridge the gap between planning
and operations. Its solutions deliver
optimized planning, rostering, staff
management, resource allocation,
real-time situation awareness and
mobile device enabled service
registration capabilities.

Specialists in air transport communications and IT solutions

SITA Air Transport IT Review | Paving the way for mobile resource management at airports | March 2011

PAVING THE WAY FOR MOBILE RESOURCE MANAGEMENT AT AIRPORTS

Airports and ground handlers at airports

today face two major challenges. First,
they must satisfy customer needs
with increased services and efficiency.
Second, they must increase revenues
while reducing costs. We will help to
achieve these goals with solutions that:
n

By bringing together its WorkBridge

and Mobile Workforce Solution
capabilities, SITA is now able to deliver
an end-to-end mobile solution to the
airport and ground-handling workforce.
SITAs Mobile Workforce Solution is:
n

Enable more efficient planning and

allocation of resources so you can
do more with less.

Improve operational efficiency

and communications to reduce
administration overhead.

Provide reliable and operational

information to improve service levels,
with accurate billing and the ability
to track costs.

End-to-end mobility
SITA WorkBridge software solutions will
support all airport and ground-handling
operations, ranging from ramp to
passenger services, extending out to
security, cleaning, catering, cargo,
fuelling and more. In addition, we have a
dedicated solution for optimizing the
handling of passengers with reduced
mobility (PRM) and special services at
airports (see box).

A managed service that includes

business process analysis and
reengineering, complete IT solution
delivery, and global support
for mobile devices, wireless
connectivity, application integration
and mobilization, and back-end
applications.
It provides an open platform to
efficiently bridge mobile devices
and back-end systems, delivering
real-time information to the fingertips
of the mobile workforce.

Users can access multiple

applications from the same device,
including bag reconciliation systems,
departure control systems, SITA
WorldTracer, SITA BagManager and
now SITA WorkBridge.

This significantly reduces the cost

of adopting and supporting mobile
applications and improves the enduser experience and performance.

Intelligent airport
Successful airport ground handling
requires quick decision-making
combined with sophisticated capacity
and resource management: the effective
use of IT plays an essential role in
achieving this and is the essential
ingredient of the intelligent airport.
SITA enables airport workers to get the
most up-to-date information on the
ground and improves communications
in airport operations, provides real-time
updates to the mobile workforce, and
enables more effective planning and
allocation of resources.

New Frontiers
You can also download SITAs New
Frontiers paper Transforming airline
operations at airports using handheld
devices at www.sita.aero/content/newfrontiers-papers.

State-of-the-art mobility
Industry-proven, with state-of-the-art optimization technologies, SITA WorkBridge solutions can be easily adapted to individual
services and customer needs. Key solution capabilities include:
n

Planning and rostering including capacity planning, shift optimization, rostering, scenario simulations, cost analysis.

Real-time operations control including automated scheduling and dispatching, situation awareness, field-crew
management.

Mobile data capture including document services delivered and work assigned using handheld devices and
web solutions).

Staff management including staff database, self-service functions, shift swapping, payroll info, time and attendance
clock in/out and post-labour analysis.

Quality control including data warehouse and business intelligence reporting, KPIs, SLA follow-up, benchmark data,
automated billing and validation.

Customer service including self-service extranet, requests registrations, service level documentation.

www.sitaworkbridge.aero