Dig Deeper Into Patient Access 2016!

IAHAA Fall 2016 Educational Conference

Presented by the Iowa Admitting & Healthcare Access Association
An Affiliate of the National Association of Healthcare Access
Management
Special Thanks to our Hosting Facility
UnityPoint Health Allen Hospital Waterloo, Iowa
Conference location is Allen College
1990 Heath Street Waterloo, Iowa 50703
Thursday, October 20 & Friday, October 21, 2016
Host Hotel is The Isle of Capri Waterloo, Iowa

Conference Workshops
NAHAM Delegate Presentation, CHAA, CHAM & DMACC Andrew Wooten
Developing SELF-MANAGED Teams Andrea Pearce-Meirick
AIDET and its IMPACT on Greater Customer Service Jodi Burton
POS Collections Implementation & Best Practices - Jayne Hildebrand
MCO, ACO and State of the Union Erica Carrick
Cracker Barrel Open Discussion sessions Shellie Thalacker
Creating Robust Patient Financial Communications- Linaka Kain
Teamwork makes the Dream work! Sally Dubois

IAHAA Fall 2016 Regional Educational Conference

**AGENDA**
PRESENTED BY THE BOARD OF
THE IOWA ADMITTING and HEALTHCARE ACCESS ASSOCIATION
At ALLEN COLLEGE
Thursday, October 20, 2016 Program
8-815am

Conference Registration, Exhibitor Vendor Displays and Breakfast

815-845am Welcome to IAHAA Educational Conference Waterloo LeadershipJenni Friedly VP/COO, Site Coordinator and IAHAA Executive Board
Member and Vendor introductions. Review classroom logistics &
housekeeping.
845-930am NAHAM Delegate Presentation; Andrew Wooten
Please see your NAHAM Delegate Representative Bio sheet.
CHAA and CHAM information. DMACC Patient Intake and Billing
College Course program information- Heather Nielsen and Blake
Towle
930-1030am Workshop One
Developing Self-Managed Teams
Speaker: Andrea Pearce-Meirick; Clinic Operations Manager;
Genesis Health System, Davenport Iowa
Employees who are part of a self-directed work team manage themselves. They are
responsible for planning, controlling and improving their operations as well as taking
corrective action to resolve day to day problems. In a self-directed team, the team not
only DOES the work, it also handles the management of that work and functions that
were previously handled by supervisors/managers. Allowing managers to spend
time coaching, facilitating and developing their employees versus spending time running
the day to day operations.

1030-1045
1045-1100

**Break**
Vendor 15 minutes Product Demo

1100-1200

Workshop Two
AIDET and Its Impact on Greater Customer Service
Speaker: Jodi Burton and Team Representative; Patient Access
Manager; UnityPoint Health Allen Hospital
AIDET is an evidence based communication tool that has been shown to reduce patient
anxieties and enhance the ability of the patient to participate in their care. Find out how
the Patient Access Team at Allen Hospital has used this tool to increase patient
satisfaction and gain proven results.

1200-130
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Lunch and Door Prize Drawings

130-230pm Workshop Three

How your Front Line can be an Opportunity in the New World of
MCOs and ACOs
Speaker: Erica Carrick; Patient Services Director; Primary Health Inc.
Of The Greater Des Moines Area Iowa
It is a challenging and exciting time to be moving from fee-for-service to a value-based
reimbursement model. Most healthcare organizations are aligning themselves with
population health metrics in order to improve quality and decrease costs.
This workshop will consist of discussion on current barriers, best practices and future
barriers.
Primary Healthcare is a non for profit community health center dedicated to serving those
that experience barriers to receiving care. Erica has experience as a former leader in the
State of Iowa Department of Public Health and understands the barriers and advantages
to Managed Care Organizations and Accountable Care Organizations. This workshop
will consist of discussion surrounding these topics.

230-245
245-3pm

**Break**
Vendor 15 minutes Product Demo

300-430

Workshop Four
Cracker Barrel Session
Moderator: Shellie Thalacker IAHAA President 2016
Patient Access areas in Hospitals and Clinics whether large or small experience common
issues, concerns and best practices.
This session is geared towards identifying them and having a group discussion. Your
participation in this session is appreciated.
Please join us in this open dialog of the questions and/or ideas that were gathered from
our IAHAA Survey Monkey 2016 and Registration forms.

430pm

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Closing remarks for Thursday workshops.

Please use this time to travel to your hotel, check-in and prepare for
our 6pm Dutch treat meal at the Isle of Capri restaurant.
We are looking forward to seeing everyone there!

IAHAA Fall 2016 Regional Educational Conference

**AGENDA**
PRESENTED BY THE BOARD OF
THE IOWA ADMITTING and HEALTHCARE ACCESS ASSOCIATION
At ALLEN COLLEGE
Friday, October 21, 2016 Program
8-815am

Welcome back and Welcome to our Friday attendees! Complete

introductions.

815-915

Workshop Five
Creating Robust Patient Financial Communications
Speaker: Linaka Kain; Manager Marketplace Exchange; Corporate
UnityPoint Health
Creating a robust Patient Financial Communications program for your patients, families
and their representatives is important to organizational 501r Federal Regulation. Linaka
will describe best practice processes used to maintain compliance and provide the best
overall services to the patient populations you serve.

915-1015

Workshop Six
POS (Point of Service) Collection Best Practices
Speaker: Jayne Hildebrand; Director of Regional Revenue Cycle;
UnityPoint Health; Allen, Finley and Trinity Quad-Cities Hospitals.
As patients' out-of-pocket responsibilities continue to increase, point-of-service (POS)
collections are becoming an important improvement initiative in many healthcare
organizations. Jayne has completed extensive work in the area of Point of Service
collections with realized results meeting best practice goals of 2 to 3 percent in total net
revenue. Jayne will describe best practices to use in increasing Point of Service
Collections at your locations.

1015-1030
1030-1045

**Break**
Vendor 15 minutes Product Demo

1045-1245

Workshop Seven
Teamwork Makes the Dreamwork!
Speaker: Sally Shaver Dubois; M.A., M.ED
Sally has been an athletic coach, training and working with athletes in a variety of sports.
She has taken several graduate courses in sport psychology and utilized these
techniques when coaching to motivate and inspire her athletes. She has now transformed
this skill-set into working with adults to improve communication and team building in the
workplace. "Teamwork Makes the Dream Work" is an action-packed program to teach
and motivate your audience through hands-on activities, personality profiles and use of
humor in the workplace.

1245 Conference Closing; Allen Hospital Tours available (See Jodi Burton).
**Attendees! Please leave conference evaluations folded at your tables. **
Board members will collect them, meet afterwards and a Treasurer Report will be given.

(Page 3 of 3)

Hosting Hotel Accommodations and Reservations

Isle of Capri Waterloo, Iowa (319) 327-5013 or 1-877-540-2936
A block of rooms have been reserved for IAHAA, when making reservations,
please tell them that you are with IAHAA and get the $79.00 reduced room rate.
Please make your reservations early and make sure to get your reservation
confirmation number.

NEWSLETTER HOSPITAL HAPPENINGS CONTEST:

You can be one of two people to win a prize for turning in a contest entry for the
Newsletter contest. The contest form is in your conference packet. Please fill this out
with what is happening at your hospital and/or department including other information
requested and a survey of what you want for IAHAA. Please give your completed form to
one of the IAHAA board members on Thursday.
Two entry forms will be drawn on Friday for prizes.
Hospital Happenings information will be printed in the IAHAA News Connection
newsletter.

Help IAHAA continue to GROW! We encourage you to become more involved in

IAHAA by becoming a member of the IAHAA Executive Board and helping us plan and
provide our educational conferences. Please indicate your interest by completing this
area on the evaluation form.
We ask that you please fill out the conference evaluation forms completely as they are
important documentation of your attendance at the conference. They are also vital to
IAHAA success as we value your input and suggestions to make our conferences
educational, interesting, and fun.
CONFERENCE NAHAM CEUS: This conference provides 8.0 CEUs.
Our 2016 Conference has met the NAHAM requirements to provide Continuing Education
Credits, which will be important to all current CHAM and CHAA members for continuing
certification requirements. Also, if you are planning to take these certification tests in the
future the CEUs for this conference will count toward the points you need to take the
exam. Please SAVE the CEU certificate that you will receive in your conference packet at
registration.

Andrew L Wooten, CHAM

Credentialed Trainer, EPIC
Manager Patient Access
UnityPoint Health-Methodist West Hospital

25 years experience in the clinical and hospital registration service areas to include Rural Health Clinics,
Federally Qualified health Centers, and Critical Access Hospitals. Currently CHAM certified manager for
UnityPoint Health Des Moines, the largest provider of healthcare services in the Des Moines metro area.
Manager at Methodist West Hospital in West Des Moines supervising all out-patient areas to include
main registration, emergency department, surgery and admitting. As a Patient Access manager, I also
serve as a liaison for the Satellite Areas (Hospital Out-Patient Departments or HODs) that need
assistance with registration or access issues and works directly with Central Scheduling manager to
resolve any provider credentialing issues for referring/ordering physicians.
I am currently a member of NAHAM and active in the local IAHAA (Iowa Association of Healthcare
Access and Admitting) serving as treasurer and previous site coordinator for the 2014 regional
conference (central region states) held at Iowa Lutheran Hospital in Des Moines.
In 2015, I was elected by the central states (Iowa, Kansas, Missouri, Minnesota, North Dakota, South
Dakota, and Nebraska), to serve as the regional Delegate for NAHAM. As the Central Regional Delegate,
I have attempted to provide information to members and non-members of the importance of the
National Association and the benefits of being a member. Also, as Central Regional Delegate it is my
goal to promote education through our state affiliated chapters and provide information to help those
become CHAA or CHAM certified.
Adjunct Faculty: Vatterott College: Administrative Medical Assisting Skills
Education: Bachelors Degree Business Administration, Delta State University, Cleveland, MS
Masters Degree in Business, William Penn University, Oskaloosa, IA. May 2015.
Hobbies: Trivia, playing cribbage, and traveling.
Pets: Three rescued kitties: Mylo, Neffie, and Lillie