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96

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(1)
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(3)

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()

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(1)
(2)
(3)
(4) TTQS

(5)
TTQS
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(1)

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(3) ()TTQS

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)
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7

(1)

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1

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3

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9


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3.
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10

()

1. 4

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(1)
(2)

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TTQS
()
()
TTQS

30%

40

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3/4

70
60

1. 3/4 70 TTQS

2. 3/4 70

3. TTQS

30

14

()

TTQS

15

()

1. ()()

(1) ()
(2) ()
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(4)
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3.
2
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()

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16

2.
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Input

Process

(Q&A)

TTQS

Output
()

Q&A

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2. 1

3.

17

(1)



()
(2)
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()

1. 1 1 3 3
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31

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59

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61

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69

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71

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74

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78

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(A)
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79

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1.

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5.

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7.

1.

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80

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1.()
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82

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________________________

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______

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1.

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TTQS

(SOP)

83

(Plan)

(Design)

(Do)

(Review)

(Outcome)

(A)

(B)

(
)

84

TTQS

TTQS

(Plan)

1.//

2.

3. PDDRO

(Design)

4.

5.

6.

7.

8.

9.

()

(
)
TTQS

()

85

(Do)

10.

()

11.

12.

12a

12b

12c

12d

12e

13.

14.

(Review)

15.

16.

17.

()

17a
0
86

(Outcome)

17b

17c

17d

18.

19.

1
2

0
1

0
1

0
1

1
2
3
4
5

1
2
3
4
5

87

()

1
2
3
4
5
6

7
8
9
10
11

12
13
14

15
16

17
18
19

"1"
"2"
"3"
"4"

"5"

1. 0.5 1-5 0.5 (Outcome)


1718 19 0 1 0.5
2.

2-1.
2-2.

88

TTQS

TTQS

(Plan)

(
)

1.

2.

3.
PDDRO

4.

(
)
TTQS

5.

6.

89


(Design)

7.

8.

9.

10.

()

11.

()

(Do)

12a

12.

12b

12c

12d

12e

13.

90

14.

(Review)

15.

16.

(Outcome)

17.

17a

17b

17c

17d

()

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1
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1

3
0
1

91

18.

19.

()

1
2
3
4
5
6

7
8
9
10
11

12
13
14
92


15
16

17
18
19

"1"
"2"
"3"
"4"

"5"

1. 0.5 1-5 0.5 (Outcome)


1718 19 0 1 0.5
2.

2-1.
2-2.

93

TTQS

TTQS

()

(Plan)

1.

2.

3.

1a

1b

PDCA
2.

3.

()

(Design)
10%

4.

5.

6.

7.

()

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94


(Do)
30%

8.

8a

8b

8c

8d

9.

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20%

11.

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(Outcome)
20%

13.

(1 )

13a (2
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13b
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13c
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13d (5
)
14.

(1 )

(2 )

95

15.

(3 )
(4 )
(5 )





1 2
3 4
()5
()

( 13 2+ 14 + 15 )

()

1
2
3

4
5
6
7

8
9
10

11
12

13
14
15

96


"1"
"2"
"3"
"4"
"5"

1. 0.5 1-5 0.5


2.

2-1.
2-2.

97

TTQS

TTQS

(Plan)

1.//

2.

3.

4.

(Design)

(Do)

()

()

5.

6.

7.

(
)

8.

9.

9a

98

9b

9c

9d

9e

10.

(Review)

11.

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13a

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()

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1
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3
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99

()

1
2
3
4

5
6
7
8

9
10

11
12

13
14

"1"
"2"
"3"
"4"
"5"

1. 0.5 1-5 0.5


2.

2-1.
2-2.

100

TTQS

TTQS

85.5

85-74.5

74-63.5

63-53.5

53

50
()

101

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