Professional Documents
Culture Documents
Maintenance Activities
New Backup Tool Installation
Backup HW Installation
BacupExec Installation and administration
Manage Script / Automation of Minor Tasks
Installing Agents
Migration from one Backup tool to another tool
Backup Tool Configurations
Upgrading Versions and Patching Backup Server
Upgrading Versions and Patching Backup Clients
Scripting / Automation of Major/ Complex Tasks
Recovery of Backup/Restore Servers from failure
Performance Management & Reporting
Performance Management for Backup/Restore
Reports on backup usage and performance
Documentation & Reports
Responsibility for proposing improvements in documentation and procedures
Documentation describing hardware setups & diagrams
Documentation of Operational procedures and processes
SLA reporting and maintain Dashboard
SOX compliance reporting
Monthly backup success rate
Incident Management
Priority1/Sev1 Tickets
Priority2/Sev2 Tickets
Priority3/Sev3 Tickets
Priority4/Sev4 Tickets
Change Management (Pre-Approved)
CR Document Preparation
Taking Change Board Approval
Deploying the Change
Billing Report Generation & Validation
Backup infrastructure used by Business units
Trend reporting on amount of data backup
Backup chargeback designs
Future growth expansion plans and cost
FSO - Storage
See FINAL_DA server Hosting( Windows) SOW -Updated as on 29 Jan 13 V 1.0
for detailed descriptions