BIBLIOGRAPHY

1. Baileley,(1978),Documentary study, 3rd edition, Ontario, prentice hall CANADA.

2. Bailey, (1978), Methods of social Research,6 th edition, pitman publishing Great
Britain.
3. Balley, (1978) Methods of social Research,2nd edition, A division of Me Millan
publishing in New York.
4. BENTON and Halloran,(1991),Applied human relation on organization approach ,4 th
edition, prentice-Hall in USA.
5. Bovee, CL, and THILL, JV, (1992), Business communication Today. 7 th edition, NY,
NY: Me Grow. Hill.
6. Cantland L. Bovee an John V Thill, (1979), Business communication process and
practice, scott, foreman and company. USA.
7. CHURCHILL jr,(1992),Basic Marketing Research, 2nd edition, the Dryden press.USA.
8. DAVIS Keith, (1981), Human Behavior at work organizational behavior, 6 th edition.
Me graw-Hill book company New York.
9. DONNELLY et al (1987), fundamental of Management, (3 rd edition),Business
publication, inc. New York.
10. GARY John (1996); organizational Behavior understanding and managing life at
work, 4th edition, Harper Collins 10 East 53rd street ,New York.
11. HASEY et al (1993); Management,4th edition, prentice-Hall,Heinemann London.
12. Ivancevich,J.M, (1994); Management: Quality and competitiveness,10th edition, Burr
13. J.Waswa Balunywa (1997); A handbook of Business management,2 nd edition, business
publishing group Kampala.
14. KOONTZ and o, Donnell (1968); principles of Management an analysis of
managerial function,(4th edition),me graw Book Company, New York.
15. KOOTZ and O Donnell,(1968);principles of ,Management,1st edition Me Graw-Hill
Book Company, New York.
16. LARKIN and LARKIN, (1994); Contemporary Business communication. Annotate
instractors.8th edition, Englewood Cliffs, prentice Hall: inc. New Jersey.
17. LUDLOW and PANTON,(1998); The essence of effective communication,(3 rd
edition) New Delhi: prentice Hall
18. Malre Treece,(1991),communication for Business and the profession,4th edition, USA.
19. MOSER Kalton, (1971),survey Methods of social investigation, 2 nd edition,
Heinemann London.
20. MOSEY and MEGGINSON, (1996) Management : Leadership in action.5 th edition.
Harper Collins college publisher, USA.
21. N.ALHAS Maicibi,(2003), pertinent issues in employees management.5 th edition,
Kampala.
22. PILLAI,(2000), Marketing, 13th edition, .P.Cm.
23. RICHARD.M. Grinnelle Jr. Margaret William,(1990), Research in social works,(1 st
edition) peacock publishers in. USA.

24.by
25.
26. Ridge, IL: Irwin, Burnett, M.J and Dollar, A,, (1989), Business communication
strategy for success, 9th edition, Houston Texas; Done.

27. STREERS, R,T, (1991) the management of organizational,4 th edition, Inde, Tata Me
Grawhill.
28. TOSO.L H, (1991), Managing organizational Behevior 2 nd edition, Harrier and Row
publishers, New York, USA.
29. WERNER, D., (1995), Managing company Wide communication,5th edition chapman
and Hall, London.
30. WILLIAM J. Stanton, (1998), Managing by communication, Me Graw-Hill book
company,11th edition, in New York.

ELECTRONIC REFERENCES
Htt/management,
August(2011).

about,com/cs/pleoplemangement/g/HRIS.htm,

consulted

at

25th

http://www.mbaknol.com./wp.content/uploads/2011August 19th about communication-processmbaknol.gif.

http:/en.wikipedia.org/wiki,consuted at 30th August 2011),about key performance indicators.

ABSTRACT
The present study entitled The role of effective communication on employees performance
in public institution case study of Kicukiro District has been carried out in order to evaluate
the effective of communication in Kicukiro District
The specific objectives of the role of effective communication on employees performance in
public institutions is aimed specifically: To study the forms of communication used in
KICUKIRO District, to analyze the communication barriers faced by staff in KICUKIRO
District and to evaluate the extent communication affect employee performance in
KICUKIRO District and to provide suggestion for improving communication in kicukiro
district.
In collecting primary and secondary data relevant to the study, some research techniques have
been used; these include documentation, questionnaire and interview.whole study of
population was used of 55 respondent from employees of kicukiro district.
The findings revealed that effective communication contributes more employees
performance in public institution in Rwanda.
Research conducted in kicukuro district indicated that the company employed qualified,
competent and experienced employees in their respective attributions.

Also the research revealed that employees of kicukiro district use many languages within the
company; including Kinyarwanda, Kiswahili, English, and French. The spoken language
among those language is Kinyarwanda, it was shown that there are many forms of
communication in kicukiro district like written ,verbal, nonverbal communication. Findings
also revealed that upward, horizontal, diagonal and download communications are used
within institution
The research showed that communication in kicukiro district is done by using different
channels of communication like email, telephone, writings, meeting and website, writings are
mostly used within the company. Research indicated that there are some communication
barriers in the public institution like poor listening one another being shameful when
speaking with others due in the different background and some complex.
Recommendation was drawn on behalf of kicukiro district where it should organize for its
employees some training about foreign language use as to motivate them. Lastly, suggestions
for further research were proposed on the analysis of the communication barriers in public
institutions in Rwanda as well the role of communication in enhancing performance in public
sector in Rwanda.

Ll

Wallace V. Schmidt, Roger N. Conaway, Susan S. Easton and William J.

Wardrope (Feb 13, 2007). Communicating Globally: Intercultural
Communication and International Business by Mintzberg

by

Paperback: 364 pages

Publisher: (May 3, 2014)
Language: English
ISBN-10: 0415710928
ISBN-13: 978-0415710923
Product Dimensions: 8.9 x 6 x 0.9 inches
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Public Relations: The Profession and the Practice

Paperback June 15, 2011
by Dan Lattimore (Author), Otis Baskin (Author), Suzette Heiman (Author),
Elizabeth Toth (Author)

Stallard
Paperback: 448 pages
Publisher: McGraw-Hill Humanities/Social Sciences/Languages; 4 edition (June 15,
2011)
Language: English
ISBN-10: 0073512052
ISBN-13: 978-0073512051
Product Dimensions: 0.7 x 8 x 9.8 inches
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Supervisory Management: 4th (fourth) edition

Paperback August 28, 1996
Paul H. Pietri, Leon C. Megginson, Paul H. Pietri, Leon C. Megginson Donald C.
Mosley (Author)

Paperback
Publisher: Cengage Learning (August 28, 1996)
ASIN: B00866M9JK
Paul H. Pietri, Leon C. Megginson, Paul H. Pietri, Leon C. Megginson Donald C.
Mosley,(1996) Supervisory Management, Cengage Learning.

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Public Policy: Continuity and Change Paperback

October 31, 2012
by Carter A. Wilson (Author)

Paperback: 446 pages

Publisher: Waveland Press, Inc.; 2 edition (October 31, 2012)
Language: English
ISBN-10: 1577667891
MMMMMMMMMMMMMMM
Maicibi Alhas , (2012), EVERY MANAGER: HR Equals Productivity: Human Resource
Equals Productivity , LAP LAMBERT Academic Publishing
by (Author)

Hardcover January 1, 1948

by Louis Wirth (Author), Margaret Mead (Author), Kenneth Boulding (Author),
Robert Angell (Author), & 3 more

Product Details
Louis Wirth, Margaret Mead, Kenneth Boulding, Robert Angell (1948), The World
Community The University of Chicago Press
Hardcover: 323 pages

Publisher:

Language: English

ASIN: B000Q1N7H6

Average Customer Review: Be the first to review this item

Amazon Best Sellers Rank: #4,561,139 in Books (See Top 100 in Books)

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about a lower price? .
FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

Research: An Introduction (Barnes & Noble college

outline series ; 141) Paperback November 1, 1974
by Robert Ross (Author)

Product Details
Robert Ross (1974). Research: An Introduction, Barnes & Noble
Series: Barnes & Noble college outline series ; 141

Paperback: 311 pages

Publisher: Barnes & Noble (November 1974)

Language: English

JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ

Sunshine Hardcover January 1, 1982

by William K. Durr (Author)

Series: Barnes & Noble college outline series ; 141

William K. Dur(1982) Sunshine, Barnes & Noble, Publisher

Paperback: 311 pages

Publisher: Barnes & Noble (November 1974)

Language: English

MMMMMMMMMMMMMMM

Business Research Methods, 8th Edition (with Qualtrics

Card) Hardcover August 17, 2009
by William G. Zikmund (Author), Barry J. Babin (Author), Jon C. Carr (Author),
Mitch Griffin (Author)

Hardcover: 696 pages

Publisher: Cengage Learning; 8th edition (August 17, 2009)
Language: English
ISBN-10: 1439080674
ISBN-13: 978-1439080672
Product Dimensions: 10.9 x 8.5 x 1.2 inches

William K. Dur(1982) Sunshine, Barnes & Noble, Publisher

MMMMMMMMMMMMMMM
William G. Zikmund , Barry J. Babin , Jon C. Carr , Mitch Griffin (2009) Business
Research Methods, 8th edition Cengage Learning Publisher.

REFERENCES
1. BOOKS

1. Baileley,(1978), Documentary study,2nd 3rd

and

6th, editions, Ontario, prentice hall

CANADA.
2. BENTON and Halloran,(1991),Applied human relation on organization approach ,4th
edition, prentice-Hall in USA.
3. Bovee, CL, and THILL, JV, (1992), Business communication Today. 7th edition, NY,
NY: Me Grow. Hill.
4. Bruce K. Berger, Juan Meng (2014), Public Relations Leaders as Sensemakers: A
Global Study of Leadership in Public Relations and Communication Management
Paperback, Routledge
5. Cantland L. Bovee an John V Thill, (1979), Business communication process and
practice, scott, foreman and company. USA.
6. Carolyn Werbler, et al. March 2009,Opinion Research Corporation; Effective
Communication Positively Impacts Employee Motivation Levels;
7. David Sirota, et al.; April 2006,Harvard Business School Working Knowledge; Why
Your Employees are Losing Motivation.
8. Donnely et al 1987fundemantal of management,3rd business publication , inc. New
York.
9. GARY John (1996); organizational Behavior understanding and managing life at
work, 4th edition, Harper Collins 10 East 53rd street ,New York.
10. J.Waswa Balunywa (1997); A handbook of Business management, 2nd edition,
business publishing group Kampala.
11. Kieth David,(1981), Human Behavior at work organizational behevior, 6 th edition.Mc
Graw-Hill book Company, New York.
12. KOOTZ and O Donnell,(1968);principles of ,Management,1 st edition Me

Graw-Hill Book Company, New York.

13. LARKIN and LARKIN, (1994); Contemporary Business communication. Annotate

instractors.8th edition, Englewood Cliffs, prentice Hall: inc. New Jersey.
14. Louis Wirth, Margaret Mead, Kenneth Boulding, Robert Angell (1948), The

World Community The University of Chicago Press

15. LUDLOW and PANTON,(1998); The essence of effective communication,(3rd edition)

New Delhi: prentice Hall

16. Maicibi Alhas , (2003), EVERY MANAGER: HR Equals Productivity: Human

Resource Equals Productivity , LAP LAMBERT Academic Publishing

17. N.ALHAS Maicibi,(2003), pertinent issues in employees management.5 th

edition, Kampala.

18. Malre Treece,(1991),communication for Business and the profession,4th edition, USA.
19. MOSEY and MEGGINSON, (1996) Management : Leadership in action.5th edition.
Harper Collins college publisher, USA.
20. Paul H. Pietri, Leon C. Megginson, Paul H. Pietri, Leon C. Megginson Donald

C. Mosley,(1996) Supervisory Management, Cengage Learning.

21. PILLAI,(2000), Marketing, 13th edition, .P.Cm.

22. Richard.M. Grinnelle Jr. And Margaret William,(1990), Research in social works,(1st
edition) peacock publishers in. USA.
23. Ridge, IL: Irwin, Burnett, M.J and Dollar, A,, (1989), Business communication
strategy for success, 9th edition, Houston Texas; Done.
24. TOSO.L H, (1991), Managing organizational Behevior 2nd edition, Harrier and Row
publishers, New York, USA.
25. WERNER, D, (1995), Managing company Wide communication,5th edition chapman
and Hall, London.
26. William G. Zikmund , Barry J. Babin , Jon C. Carr , Mitch Griffin (1997) Business
Research Methods, 8th edition Cengage Learning .
27. William K. Dur(1982) Sunshine, Barnes & Noble.
28. WILLIAM J. Stanton, (1985), Managing by communication, Me Graw-Hill book
company,11th edition, in New York.
29. William W. Neher (1997). Organization Communication: Challenge of change,
diversity and continuity. USA: Butler University.

ELECTRONIC REFERENCES
Http/management, about,com/cs/pleoplemangement/g/HRIS.htm, consulted at 25 th
August(2011).
http://www.mbaknol.com./wp.content/uploads/2011August 19th about communication-processmbaknol.gif.