Liliana Casella | Assessment 21993/01 |

Implement
Workplace
Information System
IDENTIFY AND SOURCE INFORMATION NEEDS

Abstract
This report is to investigate the location of the organization Policies and
Procedures to ensure that the information you are reviewing is
complaint with the requirements specified in these documents.
McDonald registered training organization.

Table of Contents

Abstract
1.0
2.0
3.0
4.0

Introduction
Goals
Policies and Procedures
3.1 Suitability
3.2 accessibility
3.3 currency
3.4 reliability
3.5 compliance with organizational policies

4 Conclusions
5 Reference list
6 Appendix
Introduction
By creating standards and policies for your business, you set
benchmarks that your staff must meet.
For example, you may have a standard for serving customers that
involves being courteous, completing transactions within a certain
time, and doing everything in your power to accommodate customer
requests. This can improve the experience of your customers, suppliers
and/or distributors in their dealings with you.
Customers who have a positive experience are more likely to become
repeat customers, and are less likely to complain about your business.

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Goals
This policy:

shows the commitment of the organization management and

workers to health and safety

aims to remove or reduce the risks to the health, safety and

welfare of all workers, contractors and visitors, and anyone else
who may be affected by our business operations

Aims to ensure all work activities are done safely.

Responsibilities
Management (the supervisor and / or manager) is responsible for
providing and maintaining:

a safe working environment

safe systems of work

plant and substances in safe condition

facilities for the welfare of all workers

any information, instruction, training and supervision needed to

make sure that all workers are safe from injury and risks to their
health

Policies and Procedures

There are a number of valid reasons for an employer to have
written workplace policies and procedures in place. Such policies
and procedures are useful documents to rely on when a legal
dispute arises between the employer and an employee. In many
cases, where the employer can point to a policy to show that the
employee ought to have known what his or her responsibilities
were in relation to the disputed matter.
Company policies often reinforce and clarify the standards
expected of employees and help employers manage staff more
effectively by defining acceptable and unacceptable behavior in
the workplace.

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Benefits of workplace policies:

provide workers with knowledge about what is expected of them,

e.g. behavior and performance standards;

provide rules and guidelines for decision-making in routine

situations;

provide a consistent and clear response across the company in

dealing with situations;

demonstrate your good faith that workers will be treated fairly

and equally;

provide an accepted method of dealing with complaints and

misunderstandings to help avoid claims of bias and favoritism;

provide a clear framework for the delegation of decision-making;

provide a means of communicating information to new workers;

and

Ensure that you are better equipped to defend claims of a breach

of employer obligations, e.g. health and safety legislation.

Suitability
From legal, archival and historical viewpoints, organization have a
responsibility to maintain the context and integrity of their information
and in doing so ensure all requirements under the following Statutory
Acts, Regulations and Standards are met for their particular type of
industry. The policy (McDonald) is suitable for what the industry is in,
customer service with different policy and procedures to follow.
Drug and Alcohol Policy,
Child safe policy,
Complaint policy,
Evacuation Policy
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Assessment Appeal Policy

Disciplinary Procedures
Participant Fee, Charges and refund Policy
Participant Enrolment and induction procedures
Reading, writing, numeracy assistance and flexible learning procedures

Accessibility
In order to have a fully inclusive workplace, a work environment must
be created that is physically, technologically and attitudinally
accessible.
The information is provide through the participant
information booklet or from their supervisors.
Currency
Assessing the information is very crucial in the workplace to complete
any task and to make important decision. Using the data information
provided by the organization can have an enormous impact to the
employees and employers. Thats why it is very important to have an
update version. The McDonalds Policy version Nov 2014.
Document name: Participant Information Booklet 070114
Author: Marek Kopias National RTO Admin Manager
Version: Nov 2014; replaces Oct 2012
Authorised: Lisa Apthorpe National Training and HR Design
Manager
Reliability
The information needs to be reliable to be used to make decisions and
complete workplace activities to work in a safe environment.
Checking information for its accuracy and is the information is from a
trusted source. Most organizations use auditors to check the
information for accuracy, reliability, currency and for its suitability. The
Safety committee representatives relating with policies and to
implement them.

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All organization have set of objectives that they want to achieve.

Managers have a key responsibility to ensure that the organization is
achieving its objectives and carefully evaluate the purpose of your
information gathered.

Compliance with Organization Policies

It is important that policies apply consistently throughout the
organization. A breach of a policy should be dealt with promptly and
according to the procedures set out in the policy. The consequence of
the breach should also suit the severity of the breach whether it be a
warning,
disciplinary
action
or
summary
dismissal.
A
termination/disciplinary policy should set out what the organization
considers to be serious, willful or gross misconduct, for example a
breach of a confidentiality policy.
Policies are reviewed regular to ensure they are current and in line
with changes within the organization. Changes made in the policies,
staff are ensured that understand the organizations new directions.
Copies of policies should be easily accessible. Copies may be kept in
folders, policy manuals and available on the organizations intranet
system.
Conclusion
Information and communication Technology system contribute to the
efficient running of the organization. Management information system
increasingly
changes
people
lives
including
relationships,
communication, transactions, data collection and decision-making,
organization leaders need to consider the impact of the changes inside
their organization.
The concept of changes management and how people deal with it has
gained much attention in the fields of human and organization
behavior, physiology business administration, operation management
and information system. Technology and business improvement are

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needed in modern society and finding effective ways for managing

process of these changes.

References:
Open Colleges Implement Information System
file:///E:/OpenCollege%20CertIV%20Frontline%20Mngr%20&
%20Business%20Admin/BSBINM401%20Implement%20workplace
%20info/Resources/McDonalds%20Policy.pdfx
http://cornwalls.com.au/sharing-knowledge/legal-updates/the-benefitof-workplace-polices-when-communicated-effectively-and-appliedconsistently.asp

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