External Factors

Opportunities
Parentsarepreferringforhighqualityeducationforchildren
Studentsarebeingmoreglobalanddiversity
Peoplearegettingmoreinformedanddemandingflexiblelearning
DualLanguageProgram(DLP)officiallaunchinprimaryandsecondaryschools
Computerandinformationtechnologyincreasinglyimportant
Distancelearningisgettingmoreinnovativeandattractive
Peoplearemoreconnectedgloballywithtouchofgadgets
Threats
Costofoperationonutilitiesincreased
Costoflivingincreasingdaybyday
Costofeducationisincreasingrapidlybutqualityofeducationisnot
Limitedbudgetforuniversityfromgovernmentforthisyear
Retrenchmentofprofessionalsandunemploymentoffreshgraduatesareincreased
Total Scores

Weight

Rating

0.1
0.05
0.05
0.1
0.1
0.05
0.05

5
2
3
1.5
4.5
4
2.5

0.15
0.1
0.1
0.1
0.05
1

5
4
4.5
5
3.5

Weighted
Score Comments
0.5
0.1
0.15
0.15
0.45
0.2
0.125
0
0
0.75
0.4
0.45
0.5
0.175
3.95

Internal Factors
Strengths
CentralizedorganizationformajorstrategicplanningfromBoardofGovernance
Decentralizedorganizationforfunctionalmanagementforeachschool
Strongandcapableleadersbeenleadingtheheadofdepartments
Highcommitmentfromtopmanagementandworkersforhigherlearninginstitution
ResearchandDevelopmenttogetgrantsandinnovationtohavecompetitiveedge
ContributetosocietythroughCSRactivitiestobuildagoodrelationship
Promotethroughadvertisementandeducationfairtolocalandforeignstudents
Internationalcollaborationwithotheruniversitiesandcompanies
Outsourcingoflecturerstootheruniversities
OthersourceofincomeisfromAPEXgrantandresearchgrantfromotherorganizations
Presenceofemployeeswithtacitknowledgeanassettoorganization
Understandthecustomersneedsandimmediatelyresponsetocustomerenquiry
24hourssecurityandhealthservicesprovidedthroughoutcampuses
Adminstaffsareencouragedtofurthertheirstudyintheuniversity
Manpowersuppliesareaccordinglytotheneedful
HRMprovidedsuccessionplanforoutgoingpensioners
HRMensureconfidentialityandreleaseofinformationwithauthorization
Videoconferencecommunicationsavecostsoftravellingfordiscussionsandmeetings
Onlinelibrarysystemtoaccessinformationavailabletoallstudentsandemployees
Emphasizeononlinelearningfordistancelearningprogram
Embracingtotheirbigdataandcloudtechnologytoenhancetechnologycapability
EnablingITsolutiontoautomateandsimplifytheprocesses
Generateincomebyconductingclasses/shortcoursesonthecurrenttechnology
Weaknesses
Inefficientprocurementandtendersystems
Inefficienthiringprocessespeciallyonoperationandsupport
Nouniquebrandshowcaseandlackofmarketingstrategy
Noneprofitorganizationduetoitssocialresponsibilitytonation
NofinancialreportprovidedforpublicviewtoanalyzetheperformanceofUSM
Budgetallocatedbyfederalgovernmentdeclinethisyearduetoeconomydownturn
Redundantworkandresourcestohandleoperations
Unnecessarybureaucracywhichslowdownthedecisionmaking
Growingagingemployeeswhichdisruptcareerprogressionofyoungemployeesandinnovationculture
Lackoftrainingduringnewhireon-boardingtouniversity
Inconsistentnotificationtoexistingstaffswhoappliedforhigherposition/gradelevel
HRMdonothaveaproperfilingsystem
LackofcommunicationamongtheunitsinHRMtoachievegoals
ITtransformationisnotconsistentlyalignedwithbusinessexpectations
Datainconsistencyinthesystemproduceunnecessaryvalidation

Transformingtohightechnologylearningisnotslowercomparetocompetitors
LowutilizationofexistingdatacenterandITinfrastructure
LackofknowledgeandcompetenciesamongemployeesinICT
Total Scores

Weight
0.10
0.10
0.05
0.05
0.50
0.01
0.01
0.02
0.02
0.10
0.02
0.02
0.05
0.01
0.05

Rating

Weighted
Score Comments

1.11