ISO 9001

Name : Amr Shaban Dahab

Section : 4

ID Number : 81

Table of contents
1. Introduction . (1)
2.Scope (1)
3.Benfits of ISO 9001 . (1)
3.1Benefits to The Organisation . (2)
3.2Benefits to The Customer .. (2)
4.ISO 9001 Certification . (2)
5.System definition . (3)

1.Introduction
- ISO 9001 is one of the standards within the range of ISO 9000 standards.
- ISO 9001 certification is suitable for all sizes and types of organisations and is well
established around the world as an invaluable Quality Management System standard.
- As It is suitable for organisations in all industry sectors and help organisations to
improve management processes to compete locally and/or globally.
- ISO 9001 does NOT define the actual quality of product or service. The standard
helps to achieve consistent results and continually improve the process. Thus, if you
can make a good product most of the time, this helps you make it all of the time. Its
just good business practices.

2.Scope
- As an ISO 9001 certified organisation it will have implemented Quality
Management System requirements for all areas of the business, including:
a) Facilities
b) People
c) Training
d) Services
e) Equipment

3.Benefits of ISO 9001

- ISO 9001 Certification will provide maximum benefit to organisation if it
approaches ISO 9001 implementation in a practical way. This will ensure that the
Quality Management Systems that are adopted, work to improve the business and
are not just a set of procedures that employees will find hard to manage.
- By adopting an approach that starts out to implement more efficient working
practices and focuses on the business objectives of the organisation,that will achieve
a system that will help and support the organisation staff, and improve levels of
customer satisfaction.
Whether the use of an external assessor or allocate an internal resource to carry out
the initial assessments, the organisation will need to ensure that they have buy-in
from senior management, so that all areas of the organisation are aware of the
importance of the ISO 9001 Certification process.
- ISO 9001 Certification is not just suitable for large organisations but also small
businesses that will benefit from adopting efficient Quality Management Systems
that will save time and cost, improve efficiency and ultimately improve customer
relationships.

(1)
3.1 Benefits to The Organisation:
a) Provides senior management with an efficient management process.
b) Sets out areas of responsibility across the organisation.
c) Mandatory if it wants to tender for some public sector work.
d) Communicates a positive message to staff and customers.
e) Identifies and encourages more efficient and time saving processes.
f) Highlights deficiencies.
g) Reduces the costs.
h) Provides continuous assessment and improvement.
i) Marketing opportunities.
3.2 Benefits to The Cusomer:
a) Improved quality and service.
b) Delivery on time.
c) Right first time attitude.
d) Fewer returned products and complaints.
e) Independent audit demonstrates commitment to quality.

4.ISO 9001 Certification

- With the right preparation and a good understanding of what is required for
ISO 9001 certification, most organisations can expect to achieve certification within
3 to 6 months depending on their size and complexity.
- At this stage it is vital to have someone (internal or external) who has experience of
implementing Quality Management Systems and who knows what is needed to
achieve ISO 9001 certification.
STAGE(1)
- The assessor/auditor will check that organisaions written Quality Management
Systems meet the requirements of the ISO 9001 Standard and match what it is
actually doing and highlight any areas of deficiency and potential improvement of
the system. As once the required changes have been made, the organisation will then
be ready for Stage 2.
STAGE(2)
- Certification Assessment. The assessor/auditor will check that organisations
working to the requirements of Quality Management Systems and the ISO 9001
Standard
- as the organisation should have a clear idea of objectives and what benefits it will
gain by achieving ISO 9001 Certification. As it has to be prepared to incorporate the
Quality Management Systems into every area of the business.all staff must be aware
of what is expected of them and where their areas of responsibility lie, in order to
achieve ISO 9001 Certification.

(2)
- A Documented Quality Management System is required, together with the policies
and procedures required by ISO 9001.
As The documentation will define:
a) Organisation structure
b) Responsibilities of employees
c) Who should record information and what information is recorded
d) Lines of communication throughout the company
d) What actions are required
e)How continuity will be maintained as staff change

5.System definition
- Defining the Quality Management System will require input from all of the
departments in the organisation. The organisation will need to:
1) Define the customers for each department, for example:
- For the sales and marketing department it will be the end users.
- For the IT department it will be internal departments.
2) Document the activities in each area. review the ISO 9001 Standard to ensure
the requirements have been met. Identify any problem areas and rectify them.
3) Management of Documentation as it will need to communicate to all of the
staff, the importance of keeping records and using the correct documentation.
4)Controlling the use of documents to ensure the latest version is being used is an
important part of ISO 9001. it will need a robust system to ensure that old versions
are removed and new versions distributed to the various internal departments,
together with a system for version control.
5) Corrective and preventive measures, as processes can go wrong it will need to
have a defined process for fixing the problem and identifying where it went wrong,
before making changes to prevent it from happening again.
6) On-going support and training , as the staff should be suitably trained to ensure
they are capable of carrying out their job function. The organisation must keep
records of past experience, education and training to identify their capabilities.
Future training requirements can then be implemented together with any new skills
that may be needed as the business evolves.
As by using this information the organisation will be able to identify any gaps in
experience if you install new equipment or add new products.
7) Regular Internal Quality Auditing, as regular internal quality auditing of your
own system is required. people within your organisation who are independent of the
function being audited may carry these out.
- as The Internal Auditor will check that procedures in the Quality Manual are being
followed and will identify any areas of concern to be rectified.

(3)