The Superhero Experience

Terms and Conditions

Agreement:
By paying the deposit fee, you are agreeing to our Terms and Conditions.
In the case of wet weather:
We strongly recommend that you have a suitable alternate venue in the case of wet weather.
This must be a covered venue with enough space for us to perform as intended. It is your
responsibility to make the call prior to the function about which venue to use if it is forecast to
rain. If you do not have an alternate venue, we cannot issue you a refund based on weather
conditions, and below is our protocol with the options you will be given in these situations:
If you do not have an alternate, and it begins raining prior to us arriving at the function, we will
offer to reschedule the function to a later date. If you do not wish to reschedule, we can continue
as planned as an Appearance* in the undercover/indoor areas of the initial venue. If you do not
have an alternate, or have elected to go ahead in a non-covered space, and it begins raining
during the function (to the point of not being able to continue), we will continue the function
undercover/indoors as an Appearance* only. In some cases, we may still be able to continue as
planned.
*Appearance (Wet Weather):
This includes all of the characters booked for an Appearance, however may not include any of the
show elements (i.e. Action Show, Acrobatic Show). This may still include physical activities, and
possible condensed shows, depending on space available. This restriction is due to WH&S
requirements.
Deposit and Securing Your Booking:
We require a Deposit for all functions. This should be paid as soon as possible to secure your
timeslot and avoid having your desired date & time taken by another booking.
We cannot secure a booking slot without a deposit.
This can be paid over the phone via Credit Card, or via Direct Bank Deposit.
You will receive a payment receipt via email if you pay with credit card over the phone, and if
you pay via direct deposit the invoice will serve as your receipt from us.
This deposit is NON-REFUNDABLE.
Paying Remainder of Cost:
The remainder is the sum of the total quoted cost minus the deposit fee, or any other fees
previously paid.
You can pay in instalments. Please ensure that you message us with confirmation of any Bank
Deposits, so that we can ensure that your account is updated to record your payment.
The remainder of the cost must be paid a minimum of 1 week prior to the function, on a
business day (eg. if 1 week before the function is a Saturday, the remainder will be due on the
Friday before). Please ensure you keep this agreement to avoid cancellation.
Cancellations & Refunds:
Regarding wet weather circumstances, please refer to the wet weather section.
If you decide to cancel your booking prior to the event taking place, you will not receive a refund
of your deposit.
If you cancel the booking during the event, you will not receive a refund of the deposit, and you
may not receive a refund of the remainder of the cost.

We will never cancel a booking ourselves unless there are extreme circumstances (i.e.
performers involved a major accident). In this circumstance, you will receive a full refund
including the deposit and a special deal on another function (price at our discretion).

Performer Safety:
If at any time a performer feels threatened, endangered, or is repeatedly harassed by somebody
at the function, we reserve the right to leave at any time, with no refunds given.
Our performers often engage in aspects of performance that may put their own well-beings at
risk (i.e. appearing from rooftop, fight sequences, acrobatic shows, demonstrations, etc). Our
performers accept all responsibility and liability for harm that is inflicted upon themselves due to
entirely their own fault. However:
If a performer is harmed during a performance whereby they are putting themselves at risk,
caused by a guest wrongfully intervening, resulting in harm or severe harm to a performer
and/or guest, we do not accept responsibility or liability for the harm to either party, and this is
entirely the responsibility of the client only.
Photos/Videos:
Our performers may take videos and/or photos during any function. These may be used on our
website, facebook and instagram pages, as well as in any other promotional media. If you would
not like photos/videos to be taken by us, please inform us at any time throughout the booking
process or during a function.
Accidents/Damages & Liability:
The Superhero Experience and its performers assume no responsibility or liability for accidents
or damages to the host venue or its guests.
The Superhero Experience and its performers are not responsible for allergic reactions or any
other medical reaction stemming from the wearing of costumes, or any activity taken place
before, during and/or after the party.
Our performers often engage in aspects of performance that may put their own well-beings at
risk (i.e. appearing from rooftop, fight sequences, acrobatic shows, demonstrations, etc). Our
performers accept all responsibility and liability for harm that is inflicted upon themselves due to
entirely their own fault. However:
If a performer is harmed during a performance whereby they are putting themselves at risk, and
a guest wrongfully intervenes, resulting in severe harm to a performer and/or guest, we do not
accept responsibility or liability for harm to either party, and this is entirely responsibility of the
client only.
If any guest causes intentional damage to any props, costumes or any other supplies of The
Superhero Experience, they will be billed accordingly for the damages. This cost is the
responsibility of the client/host.
Copyright:
We are not affiliated with Marvel Entertainment, The Walt Disney Company, Warner Bros.
Entertainment or DC Comics.
Dangerous Weather:
If the temperature nears, reaches or exceeds 40 degrees celsius at any event, or high-risk UV
forecasts, we reserve the right to reschedule/cancel any event. This is to protect our performers,
as there is a high level of physical exertion involved, which can be dangerous in very hot
weather. This will be considered on a case-by-case basis.

If there are severe weather warnings in the area local to the event, we reserve the right to
reschedule/cancel any event. This may include, but is not limited to, circumstances relating to
storms, fire, heavy winds, rain, floods.