PTCL

Submitted To:

Submitted by:
Mubashar Sharif 2008-ag-152

DEPARTMENT OF BUSINESS MANAGEMENT & SCIENCE

UNIVERSITY OF AGRICULTURE FAISALABAD

 EXECUTIVE SUMMARY

PTCL’s head office is in Islamabad. It has 26% market share. There are above 2500
employees working in PTCL Faisalabad region. It has 25 employees in HR department.
Mostly internal employees are promoted to fill a vacancy of higher-level posts and they
use recruitment process for some new technical jobs and other lower level jobs. It has
technical, non-technical and managerial level jobs. They prepare annual budget in
which they tell what type of employees are needed and then they send this budget along
with the requirements to the head office for consideration.

PTCL is using discrete approach for selection of employees. It usually conducts

interviews in initial screening. Criteria are different for different jobs. In job application
form, job related questions are being asked from applicants and demand attested
documents to be attached with it.

There is a concept of work sampling but performance simulation tests are not
conducted. 6-8 members are involved in Penal Interview. Duration of interviews varies
according to nature of job. Final interview is also conducted which is taken by Senior
Executive President and a penal of his own choice and he may or may not be on that
penal depending on the nature of job for which the setup has been made. Background
investigation is done through phone, emails.

Sometimes they offer certain conditions like probation period and release letter while
offering job. Applicant should be strong enough to perform his duty. Quota for disabled
person is 5%. They do not collect unsolicited CV’s. CV’s are collected only when there is
a vacancy for any job. There is no concept of cut score because they always get huge
number of applicants.

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 PTCL’S INTRODUCTION

Vision
To be the leading Information and Communication Technology Service Provider in the
region by achieving customer satisfaction and maximizing shareholders' value'.
The future is unfolding around us. In times to come, we will be the link that allows
global communication. We are striving towards mobilizing the world for the future. By
becoming partners in innovation, we are ready to shape a future that offers telecom
services that bring us closer.

Mission
To achieve our vision by having:
• An organizational environment that fosters professionalism, motivation
• An environment that is cost effective and quality conscious
• Services that are based on the most optimum technology
• "Quality" and "Time" conscious customer service
• Sustained growth in earnings and profitability

Core Values
• Professional Integrity
• Customer Satisfaction
• Teamwork
• Company Loyalty

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 COMPANY’S PROFILE

PTCL is all set to redefine the established boundaries of the telecommunication market
and is shifting the productivity frontier to new heights. Today, for millions of people, we
demand instant access to new products and ideas. More importantly we want them for
their better living standards with increased values in this ever-shrinking globe of ours.
We are setting free the spirit of innovation.
PTCL is going to be your first choice in the future as well, just as it has been over the
past six decades
.
• Business & Corporate Users:
For clear communication the first choice of business circles is PTCL telephone for local,
nationwide and international calling. Today businesses can have 10-100 lines with
modern day services to meet their needs. Now you get options like Caller-ID, call-
forwarding, call-waiting, Call Barring, to name a few.

• Other business specific services include:

0800-Toll free number, 0900-Preminum rate services, VPN-Virtual Private Network,
Audio Conference Service, Digital Cross Connect (DXX), ISDN (Policy), Tele plus
(ISDN/BRI), Digital Phone Facilities/ Modification Charges, UAN, UIN.

• Nationwide Infrastructure:
We have the largest Copper infrastructure spread over every city, town and village of
Pakistan with over million installed lines.
The network has over 0.5 million POTS ports with more than 250,000 Broadband ports
in 13 major cities.

• National Long-haul Core Network:

We have over 10,400 km fully redundant, fiber optics DWDM backbone network. It
connects over 840 cities and towns with 270G bandwidth.

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 • Carriers Services
As carriers-carrier, we provide the core infrastructure services to the cellular, LDIs,
Local Loop operators, ISPs, Call Centers and payphone operators.

We provide all carrier services, right from inter-connects and telehousing to DPLC and
IPLC connectivity. Our interconnect services are provided from our 3200 exchange
locations that connect your carriers networks domestically, in addition to providing
IPLC bandwidths to connect you internationally through our four international
gateways and SEA-ME-WE3 and SEA-ME-WE4 international submarine, also IMWE
submarine cable will be added by the end of the year.

Furthermore to provide connectivity to operators in the extreme remote areas of the

country, PTCL launched its state of the art satellite service (Skylink).
PTCL satellite service (Skylink) is provided using the Intelsat Satellite System, an
undisputed leader in satellite communications.

• White Label Services:

PTCL customers can now provide uninterrupted services to their clients without
undertaking large scale investment in infrastructure or developing expertise in their
own network.
PTCL White Label Services are focused on speed and simplicity at minimal capex. This
will enable our customer to offer their own branded WLL, DSL etc to customers
nationally, together with an array of key support services.

• Broadband Pakistan:
PTCL Broadband is the largest and the fastest growing Broadband service in Pakistan.
In less than two years of it launch, PTCL has acquired over 150,000 Broadband
customers in over 150 cities and towns across Pakistan, leading the proliferation and
awareness of Broadband services across Pakistan.
With its entry in this market segment, PTCL opened up a broadband culture in Pakistan,
where till a couple of years back there was very little awareness in the country about
broadband & high speed internet services. PTCL made the broadband technology
affordable by lowering the barriers to entry, by geographically bringing the service
within the reach of a common user across Pakistan and by continuous improvements in
customer care for the service.
Unique offers that makes PTCL’s Broadband unmatchable are special packages for the
student segment, FREE modem and installation, FREE dial up service for its Broadband

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customers and FREE access to movies, music, classical Pakistani dramas, cricket
matches, gaming, educational and religious content on PTCL’s entertainment portal
‘BUZZ’, (made exclusive only to PTCL Broadband subscribers). PTCL also offers
multiple FREE personalized e-mail accounts exclusively to its broadband users. In
addition, PTCL recently doubled its broadband speed for all its existing and new
customers at the same price, making 1 MB as its minimum offered speed.
For a connection you simply dial 0800 8 0800 or visit www.ptcl.com.pk

• IPTV Service (Smart TV):

Using its state of the art Broadband network, PTCL entered the media sector on 14th
August 2008, by launching a digital interactive television service for the first time in
Pakistan. Employing the IPTV (Internet Protocol TV) technology, PTCL brought
Pakistan in the list of a few countries across the globe that offer this state of the art
interactive TV service to its subscribers.
Branded under ‘PTCL Smart Line’, the service includes Interactive Television,
Broadband and voice telephony all at the same time on PTCL’s telephone line. Besides
offering the highest digital quality TV picture, the most revolutionary section of this
offering is the ability to ‘rewind’ and ‘pause’ live TV channels, the ability to block /
unblock any TV channel for parental lock and the ability to search through video on
demand content. Currently PTCL Smart TV offers its viewers over hundred live channels
and over 350 local and international Movie titles ‘on Demand’. The service for now is
available in four cities Karachi, Lahore and Rawalpindi Islamabad however is planned to
be expanded to all the major cities and towns across Pakistan during the year 2009.
• Pak Internet Exchange:
It is the only IP enabled network with 40 (number increase) point-of-presences (POP) in
26 cities. The existing 16G active bandwidth is used for internet, data, video and video-
conferencing services and for voice of LDI. All PTCL Broadband users, narrow band
users, corporate, mobile operators, and ISP are connected to this network.
• V-fone:
PTCL also continues to be the largest CDMA operator in the country with approximately
1.25 million V-fone customers.
It offers fixed wireless telephone for your homes & business. With CDMA2000 1X
technology, ours is the largest WLL network with a capacity of 2.6M, covering over
10,000 urban & rural areas. The network is already enabled for Voice, Dialup-Internet
access (153.6kbps) and EVDO Broadband.
V-fone can be bought from our franchises or by dialing 1236 and it will be delivered
within 48-72 hours.

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International Network
SEAMEWE-3 Submarine Cable System:
PTCL is a member of SEAMEWE 3 Cable Consortium with its Cable Landing Station at
Karachi. SMW-3 cable connects 39 cable landing stations in 33 countries and four
continents. SMW-3 is the longest system of the world with a total length of 39,000 Km.
SMW-4 Submarine Cable System:
SMW-4 is a relatively new submarine cable system (inaugurated in December 2005) and
links 14 countries with 16 landing stations across Europe, Middle East and Asia. The
system is using Terabit DWDM technology to achieve. The link between any two
destinations is STM-1. SMW-4 is designed for relatively higher traffic volumes.
I ME WE cable details and Status with Map:
IMEWE Submarine Cable is a Tera bit capacity submarine cable system connecting
India to Western Europe through Middle East. The Cable system is 13,000 km long with
10 landing points in 8 countries.
Satellite Communication:
PTCL has Intelsat Standard Earth Stations near Karachi and Islamabad. These
installations provide the diversity for International voice connectivity and also work as
Hub for domestic satellite users. There are four Intelsat Standard B Earth Stations at
Islamabad, Gilgit, Skardu and Gwadar.

BROADBAND VFONE

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 Selection Process of PTCL

DEFINITION:-
“It is a process that includes “ series of activities” designed to select best person for
the organization.”

HEIRARCHY(regional )
REGIONAL GENENRAL MANAGER (1)

SENIOR MANAGER (13)

SENIOR ENGINEER

ENGINEERING SUPERVISOR

LINE MANAGEMENT AND OTHER ADMINISTRATIVE STAFF

• There are technical, non – technical and managerial jobs in PTCL.

• Technical jobs include IT DEPARTMENT, RESEARCH and DEVELOPMENT

DEPARTMENT, MULTIMEDIA DEPARTMENT, LINE MAN, WIRELESS,
DRIVERS, CUSTOMER CARE CENTRE.

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• Non-Technical jobs include GUARDS, PEONS etc.

• Managerial jobs include SENIOR MANAGER, GENERAL MANAGER etc.

• In INITIAL SCREENING, usually 25% applicants are short-listed.

• In INITIAL SCREENING 10 to 15 interviews are conducted in one day.

• CRITERIA for selection differ according to the nature of the job. Common
criteria are experience, age, certain skills, qualifications, gender, nationality, free
criminal record etc.

• Experience of applicants varies. It may be;

o 15-25 years for General Manager.

o 10-15 years for Manager.

o 3 years for Assistant Manager.

o For others usually 2-3 years are required.

Standard of experience matters.

• JOB APPLICATION FORMS are specially designed by HUMAN RESOURCE

MANAGEMENT DEPARTMENT so that they can get as much information from
that person as possible in an efficient manner.

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• Documents that are required to be attached with job application form must be
attested.

• They ask information regarding each and every aspect of job during job related
interview. In general interview they restrict themselves to common questions
regarding that person and his previous and current applied job. They don’t go in
the depths of job related questions in the initial interview. In final interview that
is penal interview they include each and every thing regarding that person and
his job and tries to discover his/her weak points. Stress interviews are also
considered at this step.

• WORK SAMPLING is used by PTCL for technical jobs including IT

DEPARTMENT, RESEARCH and DEVELOPMENT DEPARTMENT,
MULTIMEDIA DEPARTMENT, LINE MAN, WIRELESS STAFF, CUSTOMER
CARE CENTRE, etc.

• They do not use PERFORMANCE SIMULATION TEST as promotions and

succession planning hire mostly managers.

• JOB INTERVIEWS are conducted at three levels. This includes general, work
related and final interview.

• INTERPERSONAL, BEHAVIOURAL, PERSONAL, CONCEPTUAL skills are

judged in final job interview.

• In Panel interviews, there are 6 to 8 members who take interview of the short
listed persons. Panel interview is used at final interview and interim job related
interview level.

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• Penal interview time varies from 10-15 mins. Or 25-30 mins. Depends on the
nature of job and skills possessed by that person. If they are using stress
interview at this level time increases to 1-2 hours.

• For knowledgeable personals it takes more time, for others time required is less.

• Questions asked to the managers in interview are asked in both informal and
formal way but for other jobs only formal behavoiur is used.

• Stress interviews are conducted for key posts. It continues for 1 to 2 hours.

• Final Interview is conducted which is taken in the presence of Senior Executive

President along with the penal of his own choice usually having senior most
person of the HRM department. SEP is only present for key posts. For others he
may specify persons as he thinks fit.

• Background Investigation is done through mail, phones, etc. It is not

conducted directly by hiring specialized persons or firms.

• Geographical location of applicants is also checked.

• “Qualified Privilege concept” in not used due to common practice of

“promote from within wherever applicable”

• There are some medical tests to cover physical fitness criteria.

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• Usually eyesight, psychological fitness, physical fitness, blood test, drug test are
done.

• Quota fixed for disabled applicants is 5%.

• Cut Score concept is not applicable here because they always get huge number
and variety of applicants according to their set standards. Also because this is a
government job.

• DISCRETE APPROACH is used for selection process. They don’t use

comprehensive approach.

• Mostly internal employees are promoted. They uses the concept of “promote from
within wherever applicable”

• Succession planning has been given a lot of weight age during selection process of
higher-level jobs. For others like new technical jobs and other lower level jobs
they use normal recruitment and selection process.

• For technical employees, selection process takes about 25 days.

• For non-technical and managerial jobs time required by whole of the process is
less.

• According to them if a right person is selected then the selection cost per head is
automatically recovered.

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• Heavy costs have been beard by them due to inefficient selection process.

• Performance appraisals are done on annual basis.

• There are above 2500 employees working in PTCL Faisalabad region.

• Approximately 25 employees are working in HR department.

• Un-solicited CV’s are not entertained, as they don’t have enough resources to
maintain huge databases for it.

• CV’s are only collected when there is a vacancy. They don’t collect unsolicited
applications.

• Common conditions are imposed while giving conditional job offer like
probation period etc. Release letter is necessary.

• Probation period is about 6 months in general.

• Legal help is not taken if any person provides wrong information simply they
terminate the employee.

• Retirement age of employee is 60 years.

• Refresher courses are also given to employees from time to time.

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• Incentives are given to those employees who achieve 100% objective.

• Usually annual budget is maintained and then sent to the main office in
Islamabad in which they tell what type of employees are needed and why.

Findings and solutions

Here are some recommendations through which they can improve their selection
process.

• They are not satisfied by their selection process and found lot of in consistencies
in it. Also the employees selected are not up to the mark. They must give
attention and time towards their selection process.

• They are not using any type of performance simulations for managerial jobs.
They should conduct Performance Simulation Tests for managerial level jobs.

• There must be some legal action regarding wrong information provided to the
company

• Back ground investigation must be done properly.

• Instead of internal promotions and succession planning they should hire fresh
blood to avail new ideas for all level of jobs.

• There are many inconsistencies in selection process so they should try to make it
consistence.

• They must develop some online database for managing unsolicited applications.

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