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Leading a High Performance Organization

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Overview

The critical element that differentiates successful leaders is the application of effective
interpersonal and influencing skills. Effective leaders help to get work completed, and also
contribute to staff motivation and individual job satisfaction.

True leaders never sit back on their laurels. As they continue to develop themselves to
become the leader they want to be, they learn to embrace opportunities to reinvigorate and
ensure continued high-impact leadership.
This breakthrough transformational leadership program is designed for senior managers so
they can be confident and astute in the face of new team challenges.

Learning Outcomes

This course is designed to address the management and leadership issues facing people
throughout their careers from their first management steps until they are in senior management
positions.
The benefits include:
Develop strategies to recruit and retain the best possible people for your team
Explore communication strategies, barriers to communication and relationship building to
increase your effectiveness working with other
Explore emotional intelligence research and experience validating its importance as a
critical factor in personal and business success
Discover effective techniques to reconcile your personal work objectives and those of
your team, manage appraisal interviews and effectively coach, counsel and mentor
Learn how to take responsibility for your own personal development, and negotiate
learning and development plans for you and your team
Explore the changing characteristics of todays workforce and understand how to engage

employees effectively
Discover how to create and maintain an environment that supports and nurtures high
performing teams, through effective communication, motivation, conflict resolution and
leadership.

Who Must Attend

Management level

Course Details

Day 1: 9.00am - 5.o0pm

MODULE 1: INTRODUCTION KNOWING YOURSELF

The ability to self-reflect is a crucial one in getting ahead in the business of management. We
will explore the art of self-management and learn how to maintain energy, enthusiasm and
vigour in a challenging management role that ensures a successful management career.
At the end of this session you should be able to:
Know the type of leader you are so that you can lead better when facing the many
different types of subordinates and clients
Evaluate current and future requirements of your work role and that of the team, taking
into account the vision and objectives of your organisation
Consider your values and your career/personal goals and identify information which is
relevant to your work role and professional development
Agree a development plan to address any identified gaps in your current knowledge,
understanding and skills
Learn how to get regular and useful feedback from those who are in a good position to
judge it
MODULE 2: THE IMPACT OF EMOTIONAL INTELIGENCE (EI) WHY WE NEED MORE
THAN JUST HIGH IQ IN TODAYS FAST-PACE WORK ENVIRONMENT - with
Neuro-Linguistics Programming (NLP).
Taken from the standpoint of NLP, understanding how emotional intelligence works for you
makes a measurable difference to your productivity as a manager as it is related to many
contemporary workplace variables, including: productivity and performance, interpersonal
relationship, leadership capability, influencing power, sales performance, teamwork, customer
service excellence and job satisfaction.
To sum up, NLP is a modelling system of the excellence. The best practices in the world, as
we can cal in the business terms.
In this module, you will learn about:
Developing High Self-Awareness
Why high self-awareness is the basic building block of EI
Self-awareness considerations: Self-regard; assertiveness; independence;
empathy; social responsibility; stress tolerance; impulse control; flexibility;

problem-solving; optimism, happiness and resilience

Leadership and Dimensions Of Empowerment
Developing Effective Communication Skills
Assertiveness / Active listening / Appropriate questioning techniques
Constructive feedback
Better Management Through Emotional Intelligence (EI) Awareness
Code of Honour in your team attributes
Key factors to have a competent team
Traditional supervision vs. team leading in the emotionally-intelligent organisation
MODULE 3: Managerial Leadership
What are the changing characteristics of the workforce today and how do we engage
employees in this environment? An exploration of this topic will help you to:
Understand psychological vs. employment contracts
Consider diversity, equality and generational influences (How Baby Boomer, Gen X, Gen
Y behave, react and think at work)
Lead through empowerment
Understand situational leadership models
Day 2- 9:00am - 5:00pm
MODULE 4: Effective Communication Why so many fail if its Just 'Common Sense'?
Regardless of dealing with individuals in your team, your superior, your colleagues or your
clients, your ability to effectively communicate is critical to your success. So, really, its not just
common sense!
Say yes! We can learn to be better communicators. Let's explore the sensitivity and
appropriate expression of emotion in communication, including discussions on:

Self-awareness (Are you aware or are you ignorant?)

Assertiveness (How to be firm and yet diplomatic)
Active listening (Why people always say I never listen to them?)
Appropriate questioning techniques (How to ask the right questions to elicit the
responses you want?)
Constructive feedback (How to critique tactfully and not hurt others?)
Skills for effective persuasion and influence
Building relationships through trust and integrity
Leading and participating in effective meetings

MODULE 5: Performance Management

Performance management is an integrated system of policies, procedures and interventions
used to better the performance of individuals and teams. How does performance management
affect you as a manager? It is one of your most important tasks.
In this session, you will get an overview of how to manage work performance. You will learn to:
Understand the aims and objectives of performance management systems

 Develop performance goals

Manage staff appraisal interviews
Negotiate a learning and development plan
Support individuals in identifying their abilities and needs
Establish with the individuals:
The areas where they want to develop their performance
The standard of performance they wish to achieve
The support they can expect from you and the commitment you expect from them
The timescale of the process
Effectively coach, counsel and mentor
Building a high performing team
MODULE 6: Problem Solving and Decision Making
We're all valued based on the problems that we can solve. In other words, that means youre
worth as much as the kinds and size of problem you can solve for your organisation based on
have. In this module, you will improve your problem-solving abilities by understanding better
the process or the flow of the mind in solving problems.

Given the case, this module will cover the most pertinent topics including:

How to be aware of the issue

Looking for the root cause
Information gathering
Generating solutions
Choosing the solution
Implementation planning and taking action
Evaluation of the result

Summary, Review and Action Planning

This final session will provide an opportunity to consolidate learning and to plan for managerial
wisdom. You will work together with the other delegates to review the tools, competencies
and beliefs we have covered to enable you to integrate them into your professional life through
the development of a specific action plan for implementation.

Methodology

Interactive presentation, case study, real-life simulations and presentations.

Course Leader

Please contact us for the selection of experienced speakers to match your organisation's
needs

Testimonies

What I have learned from this course is, 'communication' is

more important between the workers. To avoid rework, save time and money. The
trainer is excellent, good knowledge, friendly and funny. -Raja Noorizanizam B. Raja
Sulaiman, Engineering Dept.-Grand Banks Yachts Sdn Bhd.

"Mendapat pengetahuan untuk menyelesaikan masalah dengan bijak. Penyampaian

begitu menarik. (Obtained knowledge to solve problem wisely. Presentation is
good)."-Mohd Hafizu B. Abd Halim, Mechanical Dept., Grand Banks Yachts Sdn Bhd.

This course motivated me to be a high performance individual. It is good course for

individual motivation. Nur IIyani Syuhuda Nasri Kementerian Pendidikan Malaysia
(Ministry of Education)

Its enlightened and sharpened my sense of leadership. Its a good and

revitalizing course. Mazliaty Madzelan, KPSU Kementerian Dalam Negeri (Ministry of
Home Affairs, Malaysia)

This course is very practical and well conducted. Its gives useful knowledge and new
perspectives to our job. Muhammad Faiz B. Abu Baidul, Assistant Director Unit
Penyelarasan Pelaksanaan, (Public Service Department of Malaysia)

This course is very useful and adaptable to the public service. It is comprehensive
course that enlightening. It also motivates the attendees. The trainer engages the
audience with his two ways communications throughout the course, making the
seminar interactive and effective Nurul Huda Hassan, Senior Assistant Secretary
Ministry of Tourism Malaysia

We should have a tough mind. The skills of analyzing and planning. The trainer was
great and professionalWalid Baccar, Regional Sales Manager, Shaker Group- Saudi
I learned how to solve problems more effectivelyMohydine Ramadan, Sales Manager,
Shaker Group- - #1 LG distributor in Kingdom Saudi Arabia
I learned to look at things from different perspectives Tarek Koujou, Sales Manager,
Shaker Group - #1 LG distributor in Kingdom Saudi Arabia
Teamwork is very important. The training was great Marwan Bushnak, Head of Sales
Manager-Eastern Region, Shaker Group, Saudi.

Thank you for the training, Vince. The Value game in the EQ
session opens up my staff for better management of their work and relationship. Im
happy they gained so much from your session.General Manager, Shield Glove Sdn Bhd.

The trainer is so willing to share. I especially loved People see your

behavior, not your intention! I would highly recommend this training to everyone for
better working environment, happier staff and better results.Senior Project Manager,
DHL Asia Pacific IT Services.

Investment

Available for In house arrangements

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