Professional Documents
Culture Documents
Page
Section 1. Title........................................................................................... 1
Rule II. Star Grading System for Hotels, Resorts and Apartment Hotels
2.1 Public Areas Decoration - Design and Quality.............. 9
2.2 Public Areas Decoration - Condition and
Maintenance..........................................................
9
2.3 Public Washroom Quality..............................................
10
2.4 Public Washroom Condition and Cleanliness ..............
10
2.5 Public Areas - Room Climate...........................................
10
2.6 Public Areas Temperature Control Quality................. 11
2.7 Public Areas Temperature Control Condition
and Maintenance................................................... 11
2.8 Public Areas Lighting Quality..................................... 12
2.9 Public Areas Lighting Condition................................. 12
2.10 Public Areas Lighting Environmental Protection........ 13
2.11 Public Areas Cleanliness............................................... 13
i
Dimension 3: BEDROOM
3.1 Room Size........................................................................
14
3.2 Three Bedroom Unit - Availability ................................. 14
3.3 Rooms for Persons with Disabilities (PWD)
Availability..............................................................
14
3.4 Bedroom Space and Comfort........................................
14
3.5 Bedroom Sound Proofing..............................................
15
3.6. Bedroom Noise Levels..................................................
15
3.7 Bedroom Bed Mattress Quality..................................
16
3.8 Bedroom Bed Mattress Condition..............................
16
3.9 Bedroom Bedding & Linen - Quality..............................
16
3.10 Bedroom Bedding & Linen - Condition ......................... 17
3.11 Bedroom Pillows Quality/Condition............................ 17
3.12 Bedroom Lighting Quality .......................................... 18
3.13 Bedroom Lighting Condition.......................................
18
3.14 Bedroom Lighting Environmental Protection..............
19
3.15 Bedroom Curtains Quality............................................. 19
3.16 Bedroom Curtains Condition......................................... 19
3.17 Bedroom Floor Coverings Quality.............................. 20
3.18 Bedroom Floor Coverings Condition.......................... 20
3.19 Bedroom Temperature Control Quality ...................... 21
3.20 Bedroom Temperature Control Condition and
Maintenance..........................................................
21
3.21 Bedroom Furniture Quality......................................... 22
3.22 Bedroom Furniture Condition..................................... 22
3.23 Bedroom Accessories and Amenities available ............ 22
3.24 Bedroom Cleanliness.................................................... 26
Dimension 4: BATHROOM
4.1 Bathroom Minimum Requirements................................
27
4.2 Bathroom Shower/Bath - Quality...................................
27
4.3 Bathroom Shower/Bath - Condition/Maintenance......... 27
4.4 Bathroom Basin - Quality..............................................
28
4.5 Bathroom Basin Condition/Maintenance.................... 28
4.6 Bathroom Toilet Quality..............................................
28
4.7 Bathroom Toilet Condition/Maintenance.....................
29
4.8 Bathroom Decoration Quality..................................... 29
4.9 Bathroom Decoration Condition/Maintenance ..........
30
4.10 Bathroom Towels Quality and Cleanliness................. 30
4.11 Bathroom Space and Comfort....................................... 31
4.12 Bathroom Overall Cleanliness....................................... 31
4.13 Toiletries Availability...................................................... 32
4.14 Bathroom Amenities Availability................................. 32
4.15 Bathroom Environmental Protection............................. 32
ii
iii
Section 6. Advertisements..................................................................... 50
50
51
Section 5. Effectivity............................................................................... 51
iv
MY SCORE
TOTAL SCORE
* Applicable to Apartment Hotels only
NOTE: YOUR SELF-ASSESSMENT RATING IS NOT YET FINAL.
A third party auditor hired by the DOT shall conduct an actual assessment of your
enterprise to determine your propertys classification.
COMMENTS: ___________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
vi
EXPLANATORY NOTES
INTRODUCING THE FIVE STAR GRADING SYSTEM
FOR ACCOMMODATION ENTERPRISES
There are five levels of accommodation standards ranging from one to five
stars applicable to hotels, resorts and apartment hotels. To obtain higher stars,
progressively higher service and facility quality, facility condition and improved
business practices like environmental management, which are determined by a
points system should be provided across all areas.
A total of 1000 points have been set as the maximum number of points that can be
achieved by Hotels, Resorts, and Apartment Hotels.
Star Grading
1 star
2 star
3 star
4 star
5 star
The criteria are divided into seven (7) dimensions that are common to the abovementioned categories except for the lounge area and the kitchen area which
are applicable only to apartment hotels. The percentage that these dimensions
contribute to the total score is shown in the table below:
Business Area
Hotel
Resort
Apartel
10%
10%
8%
Public Areas
10%
10%
7%
Bedrooms
30%
30%
30%
Bathrooms
15%
15%
15%
15%
15%
n/a
Lounge Area *
n/a
n/a
15%
Kitchen Area *
n/a
n/a
10%
10%
10%
5%
Amenities
Business Practices
10%
10%
10%
Total
100%
100%
100%
vii
A mandatory
The
reference item in this
number case for 1-5
stars
These items
link together
A description
of the criteria
viii
The number
of points
allocated to
this criteria
M shows a
Mandatory
requirement,
in this case
for all stars
and has no
points
m shows a
Minimum
requirement,
in this case for
4 and 5 stars
The first column gives a reference number for that criteria item.
The second column is descriptive. It identifies the section. It also determines if
the criteria is a mandatory or minimum criteria. If it is mandatory for all star
grades then the phrase Minimum 1-5 is used. If it only applies to certain star
grades, then the star grades it applies to (e.g. Minimum 4-5) will be identified. If it
applies to a quality rating then a range of terms from unacceptable to outstanding
are used.
Unacceptable describes what should not happen. No points are awarded.
Acceptable shows the first level of quality, good the second level, very good the
third level, excellent the fourth level and outstanding the fifth and highest level.
Environmental describes if this is an environmental initiative.
The third column indicates if the items are linked together. A black line indicates
these criteria are linked and only one score will apply. This is a graduated rating
where greater points apply to the provision of higher levels of quality.
The fourth column describes the criteria/indicators.
The fifth column gives the amount of points that can be gained.
The sixth to 10th column indicate if this is a mandatory or minimum requirement.
The big letter M and small letter m are used in the column that correlates to
the final star rating. e.g. if the property gains a four star rating with points scored
between 701 and 850, then this can only be conferred if all the m and M items
that apply to a four star property are also met.
ix
j.
BOOK TWO
STAR GRADING SYSTEM
Rule II.
Star Grading System for Hotels, Resorts and Apartment Hotels
Section 1. Five Star Grading System. There are five (5) levels of accommodation
standards ranging from one to five stars. The star bands for Hotels, Resorts and
Apartment Hotels are as follows:
a. One Star: 25-40% achievement (251 to 400 points) These enterprises
appeal to budget minded travellers. There is a limited range of facilities and
services.
b. Two Star: 40-55% achievement (401 to 550 points) - These enterprises
appeal to the tourists seeking more than basic accommodation. They offer
expanded facilities and higher level of comfort.
c. Three Star: 5570% achievement (551 to 700 points) These enterprises
offer a very good level of accommodation. There are more spacious public
areas, higher quality facilities and a greater range of services.
d. Four Star: 7085% achievement (701 to 850 points) - These properties
are upscale in all areas. Accommodation is refined and stylish. Service is
responsive, often including an extensive array of facilities.
e. Five Star: 85-100% achievement (851 to 1,000 points) - These properties
reflect the characteristics of luxury and sophistication. The facilities are
world class in every manner and the meticulous service exceeds all guest
expectations.
BOOK THREE
ACCREDITATION STANDARDS
Rule III.
Accreditation Standards for Apartment Hotels
No.
No.
Ratings
Ratings
Criteria /Criteria
Indicators / Indicators
Points
Points
My
My
Score
Score
Dimension 1: ARRIVAL/DEPARTURE
1.1 Building Appearance
1
Minimum 1-5
M M M M M
Minimum 1-5
M M M M M
Minimum 1-5
M M M M M
4
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
Unacceptable
Acceptable
No.
Ratings
Criteria / Indicators
Points
Good
Very Good
Excellent
Outstanding
10
My
Score
Minimum 1-5
M M M M M
Minimum 1-5
M M M M M
Minimum 1-5
M M M M M
10
1.5 Security
11
Minimum 1-5
M M M M M
12
Minimum 1-5
M M M M M
13
14
15
No.
Ratings
Criteria / Indicators
Points
Minimum 1-2
Minimum 3-5
My
Score
M M
m m m
16
Unacceptable
Acceptable
Good
Very good
Excellent
Outstanding
10
17
Minimum 1-5
18
Unacceptable
Acceptable
Good
M M M M M
No.
Ratings
Criteria / Indicators
Points
Very good
Excellent
Outstanding
19
Unacceptable
Acceptable
Good
Very good
Excellent
Outstanding
20
Unacceptable
Acceptable
Good
Very good
Excellent
My
Score
No.
Ratings
Criteria / Indicators
Points
Outstanding
My
Score
22
23
21
Minimum 1-5
24
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
25
Unacceptable
Acceptable
Good
M M M M M
No.
Ratings
Points
Very Good
Excellent
Outstanding
10
26
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
27
28
Criteria / Indicators
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
My
Score
No.
Ratings
Criteria / Indicators
Points
Minimum 1-5
29
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
30
Unacceptable
Acceptable
Good
Very Good
Excellent
11
My
Score
M M M M M
No.
Ratings
Outstanding
Criteria / Indicators
All units in excellent condition, no
leaks, no rust, quiet operation in as new
condition.
Points
31
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
32
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
12
My
Score
No.
Ratings
Criteria / Indicators
Points
Environmental
34
Environmental
35
Environmental
Environmental
36
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
13
My
Score
No.
Ratings
Criteria / Indicators
Points
My
Score
Dimension 3: BEDROOM
3.1 Room Size
37
Minimum 1
Minimum 2
Minimum 3
12
Minimum 4
16
Minimum 5
20
m
m
m
m
m
Minimum 5
M M M M M
39
Minimum 1-5
40
Unacceptable
Acceptable
Good
14
No.
Ratings
Criteria / Indicators
Points
Very Good
Excellent
Outstanding
10
41
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
42
Unacceptable
Acceptable
Good
Very Good
Excellent
15
My
Score
No.
Ratings
Outstanding
Points
10
43
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
44
45
Criteria / Indicators
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
My
Score
No.
Ratings
Criteria / Indicators
Points
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
46
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
47
Unacceptable
Acceptable
17
My
Score
No.
Ratings
Criteria / Indicators
Points
Good
Very Good
Excellent
Outstanding
10
48
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
49
Unacceptable
Acceptable
Good
Very Good
18
My
Score
No.
Ratings
Criteria / Indicators
Points
Excellent
Outstanding
10
50
Environmental
Environmental
51
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
52
Unacceptable
Acceptable
Good
Very Good
19
My
Score
No.
Ratings
Criteria / Indicators
Points
Excellent
Outstanding
10
53
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
54
Unacceptable
Acceptable
Good
Very Good
Excellent
20
My
Score
No.
Ratings
Criteria / Indicators
Points
Outstanding
10
55
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
56
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
21
My
Score
No.
Ratings
Criteria / Indicators
Points
57
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
58
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
In as new condition.
10
Environmental
5
22
My
Score
No.
Ratings
Criteria / Indicators
Points
61
62
63
64
65
66
23
My
Score
No.
Ratings
67
68
69
Criteria / Indicators
Points
My
Score
70
Minimum 1-5
M M M M M
71
Minimum 3-5
m m m
72
Minimum 3-5
m m m
Clock/Radio/Wake up service.
Minimum 2-5
m m m m
Minimum 3-5
m m m
Minimum 4-5
m m
73
74
75
24
No.
Ratings
Criteria / Indicators
Points
77
78
79
80
81
82
83
84
76
25
My
Score
No.
Ratings
85
Criteria / Indicators
Points
My
Score
86
Minimum 1-5
M M M M M
87
Minimum 1-5
M M M M M
Unacceptable
Acceptable
Good
Very Good
Excellent
12
Outstanding
15
88
89
26
No.
Ratings
Criteria / Indicators
Points
My
Score
Dimension 4: BATHROOM
4.1 Bathroom Minimum
Requirements
90
Minimum 1-5
M M M M M
91
Minimum 1-5
M M M M M
92
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
93
Unacceptable
Acceptable
Good
Very Good
Excellent
27
No.
Ratings
Outstanding
Points
10
As new condition.
4.4 Bathroom Basin Quality
94
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
95
96
Criteria / Indicators
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
My
Score
No.
Ratings
Criteria / Indicators
Points
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
97
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
As new condition.
10
98
Unacceptable
Acceptable
29
My
Score
No.
Ratings
Criteria / Indicators
Points
Good
Very Good
Excellent
Outstanding
10
99
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
100
Unacceptable
Acceptable
Good
Very Good
30
My
Score
No.
Ratings
Criteria / Indicators
Points
Excellent
Outstanding
10
101
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
102
Unacceptable
Acceptable
Good
Very Good
12
Excellent
16
Outstanding
20
31
My
Score
No.
Ratings
Criteria / Indicators
Points
My
Score
104 Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
Bidet.
106
Functional hairdryer.
107
Magnifying mirror.
108
Weighing scales.
109
110
Slippers.
111
113 Environmental
114 Environmental
115 Environmental
32
M M M M M
No.
Ratings
Criteria / Indicators
Points
116
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
117
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
118
Unacceptable
33
My
Score
No.
Ratings
Criteria / Indicators
Points
Acceptable
Good
Very Good
Excellent
Outstanding
10
119
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
120
Unacceptable
Acceptable
Good
34
My
Score
No.
Ratings
Criteria / Indicators
Points
Very Good
Excellent
Outstanding
10
121
Environmental
Environmental
122
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
123
Unacceptable
Acceptable
35
My
Score
No.
Ratings
Criteria / Indicators
Points
Good
Very Good
Excellent
Outstanding
10
124
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
125
Unacceptable
Acceptable
Good
Very Good
36
My
Score
No.
Ratings
Criteria / Indicators
Points
Excellent
Outstanding
10
126
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
127
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
128
Unacceptable
Acceptable
37
My
Score
No.
Ratings
Criteria / Indicators
Points
Good
Very Good
Excellent
Outstanding
10
129
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
In as new condition.
10
10
131
132
133
130
38
My
Score
No.
Ratings
Criteria / Indicators
Points
134
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
135
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
136
Unacceptable
My
Score
No.
Ratings
Criteria / Indicators
Points
Acceptable
Good
Very Good
Excellent
Outstanding
10
137
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
138
Unacceptable
Acceptable
Good
40
My
Score
No.
Ratings
Criteria / Indicators
Points
Very Good
Excellent
Outstanding
139
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
140
Unacceptable
Acceptable
Good
Very Good
Excellent
41
My
Score
No.
Ratings
Outstanding
Criteria / Indicators
Points
10
141
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
142
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
143
Unacceptable
My
Score
No.
Ratings
Criteria / Indicators
Points
Acceptable
Good
Very Good
Excellent
Outstanding
Toaster.
145
Kettle, electric.
146
Wine cooler.
148
Frying pan.
149
150
151
153
154
Cleaning agents.
155
156
1
43
My
Score
No.
Ratings
Criteria / Indicators
Points
158
159
160
162
165
Jacuzzi.
166
164
Function room.
168
169
Tour desk.
170
Hairdressers / salons.
171
172
44
My
Score
No.
Ratings
Criteria / Indicators
Points
My
Score
Minimum 1-5
174
Minimum 1-5
175
176
177
178
179
180
Environmental
181
Environmental
182
Environmental
183
Social
184
Social
185
Social
Environmental
186
187
45
No.
Ratings
Criteria / Indicators
Points
188
189
190
Minimum 1-5
191
192
193
194
46
My
Score
M M M M M
No.
Ratings
Criteria / Indicators
Points
195
196
47
My
Score
48
BOOK FOUR
APPLICATION FOR ACCREDITATION
Rule IV.
Accreditation Process
Section 1. Filing of Application. Any person, partnership, corporation or other entity desiring
to operate a primary tourism enterprise as defined herein shall secure an accreditation from
the Department. Application for accreditation shall be accomplished online.
Section 2. Documentary Requirements. The Department shall issue a List of Documentary
Requirements to be complied with by applicants as part of the accreditation process.
Section 3. Inspection. An Inspection team shall conduct an audit of the establishment to
determine its classification. An oversight committee from the Department shall conduct
periodic inspection of the classified establishment.
Section 4. Validity of Accreditation. The Certificate of Accreditation shall be valid for a period
of two (2) years, unless sooner revoked by the Department.
Section 5. Schedule of Fees. The Department shall issue a schedule of accreditation fees
to be implemented by these Rules.
BOOK FIVE
CANCELLATION AND/OR DOWNGRADING OF ACCREDITATION
Rule V.
Cancellation and/or Downgrading of Accreditation
Section 1. Grounds for Cancellation. Any of the following acts, omissions shall be sufficient
grounds for the cancellation of accreditation:
a. Making any false declaration or statement or making use of any such declaration
or statement or any document containing the same or committing fraud or any
act of misrepresentation for the purpose of obtaining the issuance of accreditation;
b. Failure to comply with or contravene any of the conditions set forth in the
certificate of accreditation;
c. Failure to meet the standards and requirements for the operation of the
establishment as prescribed in these Rules and Regulations;
49
BOOK SIX
SUPERVISION OF ACCREDITED ESTABLISHMENTS
Rule VI.
Supervision of Accredited Establishments
Section 1. Display of DOT Accreditation Seal. The valid DOT accreditation seal shall be
displayed in a conspicuous place of the establishment.
Section 2. Non-Transferability of DOT Accreditation Seal. The rights and privileges over the
accreditation shall be non-transferable.
Section 3. Periodic Inspection. The Department may send an inspection team to the
establishment for the purpose of finding out whether it is being kept and/or managed in
a manner conformable to the standards set by the Department. The inspection shall be
conducted at a reasonable time of the day with due regard and respect accorded to the right
to privacy of parties concerned.
Section 4. Defects and Deficiencies Found During the Inspection. Where certain defects
and deficiencies have been found in the course of inspection, the Department shall give
direction to the keeper, manager
or operator to rectify the defects or deficiencies within a reasonable period of time.
Section 5. Penalty for Failure to Remedy the Defects, etc. If the management fails to remedy
the defects or deficiencies, the Department may withdraw the certificate of accreditation of
the establishment.
Section 6. Advertisements. All DOT accredited hotels, resorts and apartment hotels which
shall advertise its business or services through print media must specify in the advertisement
item itself the DOT accreditation number.
50
BOOK SEVEN
OTHER PROVISIONS
Rule VII.
Miscellaneous and Transitory Provisions
APPROVED AND PROMULGATED THIS 2nd DAY OF May 2012, MANILA,
PHILIPPINES.
ATTESTED: