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Built up business to achieve more than $80K in sales in its first 2 years.
Designed and implemented a complete marketing plan for the company that encompassed pricing, target
markets
CHICAGO WHITE SOX Chicago, Illinois 2010-2013
Provide superior customer service to Chicago White Sox patrons at the Box Office. Have working knowledge in
Ticketmaster. Balance cash receipts to ensure ticket accuracy and security.
HARRIS THEATER, Chicago, Illinois 2003-2010
1,500 seat, not-for-profit theater with 160 music and dance performances per year.
Box Office Treasurer
Manage all box office operations, which includes overseeing ticket sales, creating a seating manifest, tracking
revenues, and compiling financial reports for the controller. Collaborate with the executive director of each show to
coordinate set-up and pricing. Input each shows specific information, including on-sale dates, holds, and pricing,
into the theaters Tessitura sales and reservation software system. Hired, scheduled, and train top-performing box
office personnel. Troubleshoot all seating issues, exchanges, or other problems arising on show days. Produce
show settlements and present them to the executive director for sign-off. Preside over 8 fulltime employees.
Contributed significantly to rapid sales growth from $750K to $6M annually over the past 6 years.
Served as a member of the committee that instituted new Tessitura software companywide and participated in
national Tessitura conferences.
Developed and implemented all box office policies and procedures to ensure efficient operations and highlevels of customer service.
Resume
Listened to customers and assessed their needs in order to provide exceptional levels of customer service.
CAMBRIDGE-LEE INDUSTRIES, INC., Alsip, Illinois 1996-2001
Provider of copper, brass, and aluminum products. Annual sales total over $1B worldwide.
Regional Sales Representative
Spearheaded sales of copper and brass bars, sheets, and rods to clients that included heavy electrical
manufacturers, switch gear companies, screw machine shops, and roofers throughout Indiana, Michigan, and Ohio.
Consistently exceeded company sales objectives and built longstanding relationships with clients. Performed
regular sales calls, consulting with customers to assess their needs, checking on available inventory, and quoting
prices on the spot. Managed sales process from initial contact through order fulfillment. Prospected for new
business through cold calls and referrals.
Boosted poundage sold by more than 30% and doubled the number of new accounts during each year with
the company.
CHICAGO WIRECRAFT PRODUCTS, INC., Chicago, Illinois 1995-1996
National manufacturer of wire products, including point of purchase displays, face masks, and wire guards. Annual
revenues total $15M.
Regional Sales Representative
Drove nationwide sales by establishing a new sales and marketing program that included contact management,
target marketing, and trade show participation. Cultivated relationships with new and existing clients. Procured
materials not manufactured by the company for key customers.
Raised sales by 15% in 9 months by expanding business with existing customers and creating new markets.
EDUCATION
Bachelor of Science in International Relations
Northern Illinois University, DeKalb, Illinois
Resume