2:

How are the goods going to be packaged?

C
3:

Which person is the successful job applicant?

When is the final payment due?

4:

3:

Which person is the successful job applicant?

When is the final payment due?

4:

5:

Which chart shows the correct information?

6:

Why were the goods delivered later than the original delivery date?

A because the customer postponed the order

B because the delivery company had problems with one of their suppliers
C because one of the courier drivers had been sick

6:

7:

Why were the goods delivered later than the original delivery date?

What information was missing on the consignment note?

A the delivery address

B the receivers signature
C the delivery time
8:

Why didnt the candidate get the job?

A She didnt have enough experience.

B She lacked the required qualifications.
C She had a poor interview.
9:

Why can't the caller speak to the Marketing Manager?

A She is out of the office.

B She is on a long distance call.
C She has a client with her.
10:

Why did the employee have two days off work?

A She was feeling sick.

B She was involved in a workplace accident.
C She had had an accident at home.
o

Conversation Two

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BULATS FRONTER.
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BULATS FRONTER.
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PART FOUR. BULATS TEST

Section One 1-3
Questions 3338
You will hear Amanda Black, from Sales Secrets, giving a presentation on
increasing sales.
For questions 3338, click A, B or C for the correct answer.
You will hear the presentation twice.
33:

The speaker will discuss promotional tactics that

A she learned by managing small shops.
B have worked with a variety of companies.
C she has taught to many groups in the past.

34:

If
A
B
C

35:

Sales can be increased significantly by

A creating opportunities for customers to enter competitions.
B pulling a dramatic publicity stunt.
C offering heavily discounted items.

36:

It
A
B
C

a company does a lot of advertising,

customers perceive that the company is successful.
it will get discounts on advertising rates.
it will become a dominant player in its area.

is important to be aware of what children want, because

children are interested in reward schemes.
children can influence which products their parents buy.
children spend a quarter of their spare time in shopping malls.

37:

Positive exposure will not have long-lasting benefits unless

A it is backed up by good service.
B sales people are very firm with their customers to secure a
contract or deal.
C customers can clearly explain their needs.
38:

In
A
B
C

the future, the speaker predicts that

customer service will remain the main focus for companies.
many companies will plan their advertising campaigns in groups.
companies will use more technology for advertising.

33B

34A

35A

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Part 4. 1-3.wma

36B

37A

38C

PART FOUR 2-3

Section Two
Questions 3944
You will hear Harry Stevenson, a training consultant, giving a presentation to
department managers at a company.
For questions 3944, click A, B or C for the correct answer.
You will hear the presentation twice.
39:

The speaker is going to talk about

A the training programme the company used last year.
B how important training is, and outline some future opportunities.
C the training courses his company offers.

40:

According to the speaker, training is important because

A it allows staff members to apply for higher positions in the firm.
B it helps lower stress levels among staff members.
C staff members become more self-assured and knowledgeable.

41:

The local training centre offers courses that are

A quite expensive.
B designed for your company.
C very good and affordable.

42: According to the speaker, the most beneficial courses will

provide
A well-qualified and experienced tutors.
B opportunities for students to practise the theory they learn.
C tutors that have had experience in the students field of work.
43: One of the keynote speakers at the Management Conference
will also
A visit companies and give them business training there.
B give on-the-job training to factory workers.
C give a presentation to the local council people.
44:

The speakers view of formal qualifications is that

A all staff should have one.
B they are essential for staff who want promotions.
C they are beneficial, but not necessary.

39B

40C

41C

42B 43A

44C

BULATS FRONTER.
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PART FOUR 3-3

Section Three
Questions 4550
You will hear Mary Carter, a local furniture importer, talk about her
experiences bringing in products from overseas.
For questions 4550, click A, B or C for the correct answer.
You will hear the interview twice.
45:

Mary was originally interested in French furniture because

A she grew up in France.
B she grew up with French parents.
C her first house was decorated in the French style.

46:

She first brought in a container of French furniture because

A her good friend was keen on French antiques.
B there were no French items available in her country.
C the one store that stocked French ware was very expensive.

47:

Why did Mary order additional furniture to sell to shops?

A to pay for the costs of bringing in her own items
B to see how difficult it was to import goods from France
C to find out how expensive it would be to import goods

48:

The first time that the furniture was available in shops

A many customers placed orders for a range items.
B it sold out within the first week.
C it all sold within the fortnight.

49: How did some other furniture exporters try to win her
business?
A by saying that they could provide the items at a cheaper price
B by offering her a much wider range of items to choose from
C by promising more regular and reliable delivery dates
50:

The one problem that the speaker mentions having had is

A dealing with a particularly strict customs agent.
B not supplying all the correct paperwork with one order.
C the high fees that are associated with importing goods.

45B

46C

47A

48B

49A

50B

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