Customer Success

XXX
Workbench
About the Team

Often, a whole lot of us have

complaints about things that should be
done in a better way.. A few of us,
actually stand up & start doing
something about it! This (XXX
Workbench) is an one such example of
a cross-functional team who took the
initiative to make a difference to all of
us..
--xxxxxxxx xxxxx

Background
The team has taken the initiative to streamline administrative processes such as tracking
completion and correctness of employee timesheet, generation of monthly invoice for the
customer, monitoring recruitment and on-boarding of employees, monitor resource status,
a single point to search for employee information, monitor personal development plans of
employees and track trainings, etc.
Key Benefits
Administrative efforts
reduced by 30%.
Invoice quality has
improved.
Saved management
time with ready to
use reports.
Holistic view of
employee
information.
Easy migration and
customization.

Problem/Challenge

The team believes in

learning on the job and
delivering a high quality
product within tight
deadlines. The team has
come a long way and
matured over a period of
2 years into a very strong
product development
team.

Employee
Employee
Time
Time
Tracking
Tracking
Recruitmen
Recruitmen
tt
Dashboard
Dashboard

Employee
Employee
Profile
and
Profile and
Search
Search

Seating
Seating
Mapper
Mapper

Invoicing
Invoicing

It was seen that, on an average, X days of effort

is spent in preparing the invoice and additional Y
days of effort is spent to fix the mistakes made
during the preparation of invoice. This rendered XXX
Fun
Fun and
and
in the whole Learn
invoice preparation process asWorkben
Learn
Activities
Activities
ch
ineffective.

Customer Success

There were four challenges

Workbench aims to overcome:

which

XXX

PMO activities are done manually which

Updates
makes the Updates
very time-consuming and
ineffective.
No tool within the organization supports
resource
There wascomplete
no centralhuman
portal within
XXX to
management capabilities.
Information about XXX employees was not readily available.
Performanc
Performanc

XXX Workbench as the Solution

e
e
Manageme
Manageme
nt
nt

Interface
Interface
with
with other
other
Systems
Systems

Manageme
Manageme
nt
nt
Information
Information

XXX Workbench
Training
Training
Manageme
Manageme
nt
nt
Employee
Employee
OnOnboarding
boarding

XXX Workbench

Inspired by Six-Sigma process optimization

methodologies, XXXX team set out to cater to all
the challenges and bottlenecks faced by the PMO
team, the Management and employees. Driving
on
changeE-mails
and areinnovation
Birthday
now sent viain
XXX process
Workbench.
E-mail notifications
are Workbench
sent to employees
for transactions
improvement,
today XXX
has been
as
well
as
reminders.
accepted by all XXX employees.
Organization hierarchy has been built into the system.
Employee
ID based
login and the
Access
control.
This
really helps
in reducing
time
spent

State
of
the
art
approval
workflow
has
been
toward timesheets and increases associatesintegrated into
all the major modules like Level of Experience, Training
satisfaction.
Attendance,
Today, XXX Workbench offers off-the-shelf
features such as-

Benefits Achieved

Employee dashboard.
DCI Workbench has come out as an extremely useful tool and
Employee
Time
Tracking
and
invoice
has gained the acceptance of employees and management
generation.
alike.
It helped
save around
Rs. N within
months of its launch
Central
employee
information
and Nseatingin YYYY
. The usage statistics of the system shows that the
mapper.
number
of users
accessing
XXX Workbench
has been
Interfaced
with HCM
Tool, Employee
Portal,
continuously
rising
since
it
was
launched
in
MMM
YYYY.
Internal Blog, Sharepoint, etc.
Productivity
of employees
has increased
manifolds by helping
Management
Information
System provides
them
to focus
onreports.
their key activities.
ready
to use
Training Management helps in scheduling
ESAT
survey hasmarking
shown that
XXX employees
are more satisfied
trainings,
attendance,
training
withfeedback
learningcapture,
and capability
building when compared to the
etc.
organization
average.
This
has
possible
Employee On-boarding processbeen
is now
leaner due to PDP
tracking
module
Workbench
which has helped the
with the
abilityinto XXX
capture
level of experience
management
tosystem.
focus on employee needs.
through the

Customer Success

Some major modules of XXX Workbench has been implemented

for ZZZZ vertical and work on customization of some modules
for different accounts is going on.

Upcoming Features

Launch of XXX Workbench on mobile and iPad.

For more information contact:

500+
associates
are using the system with peak usage
xxxxxxxxx
xx
during 08:00
hours
and 20:00 hours daily. This shows that
Project
Delivery
Manager
employees find
XXX Workbench
Xxxxxxxxxx
Consulting
Group beneficial in their day to
day activities.
E-mail: xyz.abc@xxxxcorp.com
Usage
of XXX
Workbench from 25 Nov
2011
to 25 Nov
XXX
Workbench
Phone:trend
+XX XX
XXXXXXXX