I am writing to explain a problem I have had with your online service. I recently bought a course online, it was the level of B2, but I had a problem with the access code. I bought this course online on August 20, and it was supposed that I had to receive the access code immediately; the message said, "You will receive the access code in a few minutes to your email, thanks for purchase". However, the problem was that I never received the code; I was really pressed down because I had to complete two units for my partial. After I asked my teacher, I sent an email to customer service, and after some days, they sent me my access code. I have bought books online in the page of Oxford before, and I have always found the service excellent. I am sure this was a misunderstanding, and that it is not going to happen again. Thanks for respond me so kindly. I hope my letter help you to improve your service.