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Eastern DataComm Now Partnering with Xima Software to Provide Advanced

Call History, Displays and Reporting for Its ShoreTel Customers


Hackensack, NJ, November 22, 2016 --(PR.com)-- Eastern DataComm is now offering Xima Software
for their client base. Xima Software, a leading provider of all-purpose call history, call recording and
real-time reporting software, fits seamlessly within Eastern DataComm's gold-partner level ShoreTel
presence.
Xima Software, an official ShoreTel partner, offers customer's true cradle to grave call logging, dozens of
standard reports, advanced custom reporting tools, intuitive call recording and playback and real-time
views of user statistics.
Their award-winning flagship solution, Chronicall, goes above and beyond other call reporting solutions.
Chronicall's features are designed to overcome the limitations of traditional call history and reporting
software. The software connects directly to the ShoreTel phone system and logs everything that happens
on each call, from the moment it starts to the second it ends.
Becoming a Xima Software partner is great benefit for our ShoreTel customers, said Al Harnisch,
President at Eastern DataComm. Their feature-rich call reporting and dashboards provide our clients
increased intelligence on how their call center is performing. We only partner with companies that fit our
best-in-class methodology and we are excited to offer this solution to the businesses that we work with.
As one of ShoreTel's largest partners in the tri-state area, Eastern DataComm is a natural fit for our
partner program, said Jon Florence, Director of Sales at Xima Software. We are looking forward to
working with Eastern DataComm to help their clients enhance their call center reporting.
About Eastern DataComm
Since 1988, Eastern DataComm continues to provide end-to-end solutions for a broad range of voice
communications and data networking solutions including IP telephone systems, data networking, HD
video conferencing, school safety solutions and cabling. As a gold partner with ShoreTel, we have
provided solutions to over 1,000 small-to-medium businesses, school districts and libraries in New Jersey
and the New York Metro area. With achievement in exceeding the World-Class Customer Experience
threshold in customer loyalty from ShoreTel we deliver effective, understandable solutions that help you
work faster and easier, on time and within budget.
About Xima Software
Xima Software's flagship solution, Chronicall, started out as a simple call event monitoring application,
but it has evolved into an all-purpose call history, call recording, and real-time reporting software suite.
Chronicall offers revolutionary features designed to overcome the limitations of traditional call history
and reporting software, and it does so by connecting directly to your phone system and logging
everything that happens on each call, from the moment it starts to the second it ends. With a simple and
attractive interface, a flexible licensing model, and little to no phone system configuration required,
Chronicall is easy to deploy and scale.
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Contact Information:
Eastern DataComm
Lisa Valladares
201-457-3311
Contact via Email
EasternDataComm.com

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