Kassandra F.

Gessele
6861 Alvarado Rd., Unit#4, San Diego, CA 92120 (209) 712-3190 kassandragessele@yahoo.com
OBJECTIVE
Internship in the hospitality industry
EDUCATION
Bachelor of Science Degree in Applied Arts and Sciences
Major: Hospitality and Tourism Management, Emphasis in Meetings and Events
San Diego State University, San Diego, CA
GPA: 3.5
Degree Expected: May 2017
Associate of Arts Degree in Social and Behavioral Sciences
San Joaquin Delta College, Stockton, CA
EXPERIENCE
Front Desk Attendant, Hotel Palomar, San Diego, CA (3/16-present)
Communicate directly with guests regarding assistance, complaints, suggestions via phone, email, in-person
Revise and apply credit card authorizations, routing for third parties, and special requests from guests.
Post charges to accounts and prepare packaged keys and supplies necessary for large groups up to 200 people
Padres Event Operations Crew Member, Petco Park, San Diego, CA (1/15 -present)
Direct set up & break down for 81 MLB home games & over 10-15 public/private events per year
Assist in wheelchair service and address any guests complaints, special requests, and provide ballpark directions for a 1.14
million square foot ballpark with 6 levels
Run logistics for 20-25 giveaway days with over $10,000 worth of merchandise items on each day, assemble A/V equipment,
handle cash transactions
Food Service Associate (Catering), San Diego State University, San Diego, CA (8/14-12/15)
Executed specific setup and layout of food, tables, chairs, and dcor for 5-10 events per week at multiple sites around school
Coordinated food pick-up and delivery for clients in conjunction with kitchen and bake shop
Demonstrated the catering protocols to new employees every semester and assigned certain tasks to test their skill
Front Desk Attendant, In Shape Health Clubs, Lodi, CA (1/14-8/14)
Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling
appointments
Checked in members and provided membership information to new and visiting guests
Input any changes to members profile on computer system, and completed merchandise purchases via cash register
Receptionist, Delta Packing Company, Lodi, CA (5/13-7/14)

Greeted persons entering establishment, determined purpose of visit, and directed them to specific destinations
Received payment and recorded receipts for services with multiple third parties essential to success of companys daily
operations such as pest control, food safety programmers, etc.
Provided information to clients about availability and statistics on ranges of $15,000-$50,000 worth of cherry products being
ordered and delivered on a daily basis

VOLUNTEER EXPERIENCE AND EXTRACURRICULAR ACTIVITIES

Member of Hospitality Financial and Technology Professionals
March of Dimes-5th Annual Signature Chefs & Master Mixologists Gala. San Diego. 7 hours. 2015
Scott Circle Events-National Healthcare Coalition Preparedness Conference. San Diego. 11 hours. 2015
American Heart Association- Two charity events in Modesto. 16 hours. 2013.

CERTIFICATIONS
Delphi-Certified
San Diego County Food Handlers Card