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Dina

Baker,
Classification

Sr.

Manager,

WW

Dina is an inspirational leader with outstanding


analytical and problem solving skills. She is capable
of delivering exceptional business results both
personally and as the leader of a team. Dina is a
result driven individual but gets results with a high
degree of ethical standards
Master of Business Administration and Six Sigma
Certified with concentrations in Marketing and
Management with substantial experience as a
Manager. Extensive project management and
leadership skills demonstrated over 12 years of
experience in both non profit and for-profit
organizations. Effective communicator and process
oriented with solid problem solving skills in fast
paced work environments. Enjoy fully supporting
projects from the high level vision to details of
implementation.
Achievements
While working 50+ hrs/week earned MBA
with highest GPA and Six Sigma Certification
Developed training materials and program
delivered to all new employees in a Fortune
500 company
Formed and led cross-functional teams to
improve sales and reduce costs
Designed and executed various programs
to deliver bottom line results from Marines to
large companies
Specialties:
Project Management, Team Development, Big Picture
Decision Making
Conflict Resolution, Operations Strategy, Staff
Coaching
Staff
Development,
Program
Development,
Performance Reporting
Global Product Development Manager
Amazon
June 2014 Present (2 years 8 months) Seattle,
Washington
NA Inventory Management and Reverse Logistics
Amazon
January 2013 May 2014 (1 year 5 months)
Business Process and Technology
Altria
April 2011 February 2013 (1 year 11
months)Richmond, Virginia Area

Explore business and IT trends and


implement technology based process improvements

Organize, lead and facilitate cross functional


project teams, involving internal and external
stakeholders, as the bridge between the business
and IS

Data analysis for strategic business initiative


planning

Frame
business
problems,
analyze
alternatives, and develop implementation plan

Manage Plan-o-Gram Space Management


Team and department Innovation Team from idea
conception, budget planning, stakeholder buy in,
implementation and metrics

Training lead for department interns and new


hires on Microsoft Excel, Space Management, and
Altria Leadership and Values system
Unit Manager
Altria, formerly PMUSA

May 2006 March 2011 (4 years 11 months)


Orlando, FL
Trains 5 people to most efficiently, effectively and
responsibly implement company marketing and
merchandising programs
Manages University of Florida candidate
recruitment resulting in an average of 6 new hires
per year
Consults and collaborates with 4 national and over
600 local account contacts to improve processes and
results
Develops training collateral used by all new
employees in 75 sales districts nationally
Territory Sales Manger
Philip Morris USA
May 2005 April 2006 (1 year)
Implemented marketing/merchandising programs
in a geographical area with over $14M in sales in 8
months
Established consultant relationships with over 140
store managers and owners to improve their sales
performance of their cigarette categories
Liberty Program Manager
NAS Lemoore
September 2004 March 2005 (7 months)
Designed and implemented a variety of
recreational programs for young adults stationed at
NAS Lemoore
Budgeted and assisted in the development of a
new center which is used by 200 young adults per
week

Collaborated
with
over
30
command
representatives and local agencies, as well as, 8+
internal managers
Created and managed monthly budget and
program reports
Program Coordinator
Hope Haven
September 2003 October 2004 (1 year 2 months)
Planned daily activities for developmentally
disabled adults including recreation, day trips, and
aerobics
Supervised 24 staff during implementation and
documentation of programming activities
Ensured all aspects of program met all federal,
state and agency requirements, including billing
clients, developing client and meeting program goals
Administrative Assistant
Robert Greenberg
October 2000 May 2003 (2 years 8 months)
Coordinated office administrative tasks, reviewed
lesson plans, reviewed and evaluated written
materials, and assisted in the daily activities of a
blind professor
Direct Care Provider
Carobell Inc.
January 1999 August 2000 (1 year 8 months)
Responsible for maintenance and delivery of
educational programs
Assisted severe mentally retarded clients in daily
living needs and provided therapy and rehabilitation
Sergeant, Helicopter Crew Chief
United States Marine Corps
October 1994 October 1998 (4 years 1 month)
Promoted four times in four years before earning
honorable discharge
Supervised and trained Marines performing
helicopter maintenance

Completed
routine
maintenance,
aircraft
inspections, and certified helicopters safe for flight
MIT

Finance
2011 2011
Rollins College - Crummer Graduate School of
Business
MBA, Marketing and Management
2007 2010
GPA 4.0
Activities and Societies: Six Sigma Certified;
International Consulting Project Jacuzzi Europe; Beta
Gamma Sigma
University of North Carolina at Chapel Hill
BA, Recreation Administration and Sociology
1999 2003
Cumulative GPA 3.972
Activities and Societies: Phi Beta Kappa

Lena Bryant,
Goods

Director,

Dangerous

Anyone know the first line and a half from Rudyard


Kipling's poem, "If"? Don't worry - I will tell you: "If
you can keep your head when all about you are
losing theirs....". Well, not only does Lena keep her
head in these scenarios; she can use it to think
incisively and clearly to assess and deal with
whatever frantic situation is occurring. In business
today - this is a rare and important ability; in HR
probably rarer still. This is just one of her
differentiating
capabilities.
There
are
more.
So if you need an HR exec that checks off all the
boxes you need - but can ALSO check the boxes
many others cannot, that in reality are needed more,
then I would recommend Lena highly indeed.
Lena has done an exceptional job in supporting our
growth at Prosero. She has driven the establishment
of our HR infrastructure and has played a key role in
our transformation from a procurement marketplace
to a broad based Procurement Service Provider. Lena
is a trusted member of our leadership team. I look
forward to her ongoing support as our company
continues to evolve.
Summary
Strategic business leader with strong capability in
driving organizational change. Effective at leading
transitions from unstable to stable growth. Seeking
opportunity for senior leadership position to drive
organizational effectiveness and growth. Highly
motivated change agent with 18 years experience
implementing leading management practices in
multiple
industries--from
start-ups
to
global
multinationals. Exceptional ability to manage
through ambiguity, motivate teams to deliver results
in challenging times and establish trusting
relationships. Recognized ability to make the
complex simple as well as think strategically and
follow through with implementation. Excellent
interpersonal, communication, influencing, program
management, supplier/ client management and
leadership skills.
Director of WW Dangerous Goods
Amazon
May 2015 Present (1 year 9 months) Greater
Seattle Area
Global Program Director- Organizational Capability &
Integration
The Coca-Cola Company
February 2012 March 2015 (3 years 2 months)
Atlanta, GA
Lead the integration of Coca-Colas global systems
technical and supply chain functions (over 2000+
associates), develop a common vision, synthesize 7
discrete functions into one aligned group and drive
connectivity across 19 different business units.
Significant accomplishments include:
Created innovative vision and strategy including
framework that captures a common language,
operating model and organizing structure that is
being used globally.
Led a global cross-functional leadership team to
streamline business planning process, improve
alignment and develop a fully integrated system 3
year strategy for $200+mm budget.

Assessed existing capabilities, identified critical


process
improvements
and
developed
a
comprehensive multi-year change plan.
Drove consistency & best practice sharing across
all groups (5) and business units (19) as they
operationalized policies and developed new solutions
to address business needs (e.g. social compliance
and workplace rights, commercialization processes,
organization design).
Worked with field leadership to elevate the
visibility and action planning across critical social
compliance goals.
Developed innovative talent strategy to ensure
cultivation of global talent with critical skills across
geographies and disciplines.
Director, Strategic Business Initiatives
The Coca-Cola Company
March 2008 February 2012 (4 years) Atlanta, GA
Created long-term global business plans and ensured
execution of key objectives resulting in over $2bn
savings. Coached CPO on strategic business
recommendations and aligned resources to priorities
in dynamic global environment while managing to
$26mm budget. Developed strategic people plans
ensuring
effective
talent
development,
organizational design & succession planning for
120+ associates worldwide. Designed global
strategies, processes and management routines to
drive high engagement (90%) & execution of
business results. Other accomplishments:
2011 Catalyst participant (restricted to Hi- Potential
leaders). Led team to develop business strategy to
reshape the N.A. business and take bold action to
grow top-line results.
Facilitated best practice sharing discussions with
3rd parties in critical areas of procurement (incl.
organization design, governance, compliance &
supplier relationship management)
Designed organization transformation plans & new
operating
model,
increasing
efficiency
&
effectiveness and delivering $100mm in savings.
Facilitated integration of CCE & The Coca-Cola
Companys procurement organizations, including
organization design, associate assessment, supplier
integration,
communications
and
change
management.
Led succession planning process & action planning
for key leadership positions.
Achieved significant high potential people
movement across global organization.
Steered annual performance calibration process,
challenging leadership to raise the bar to drive for
continuous improvement.
Successfully designed Coca-Colas first Global
Supplier Sustainability Summit, attended by CEOs of
top suppliers, resulting in 200+ recommendations for
partnership in the areas of environment, workplace
rights, packaging & water.
Coached SRM lead on segmentation approach and
strategy development.
Facilitated global escalation & resolution of
significant social compliance issues with critical
suppliers.
Managing Director/ VP of HR, Growth & Development
Spinnaker Management Group (formerly PROSERO
a procurement outsourcing business)
August 2003 March 2008 (4 years 8
months)Atlanta, GA
One of 3 executives driving business strategy &
execution at a venture capital backed Supply Chain
Services provider. Led Human Resources as well as

largest business unit and managed over 80% of


company revenue producing client relationships.
Managed team of 30+ personnel, driving process
improvements and business development activities.
As Chief of Staff to CEO, transformed business
from unclear direction and significant cash burn
($1mm/ month) to a focused, profitable organization
poised for growth. Significant accomplishments
include:
Only company leader retained on executive team
following acquisition.
Influenced Board of Directors to approve sales
strategy and organization design that positioned us
for growth. Led sale of biggest deal in Company
history ($10mm).
Strengthened client relationships at executive and
operational levels through enhanced customer
service focus, training of logistics and inventory
planning teams and improved strategic account
leadership.
Evolved companys message in the marketplace
and facilitated sales / prospecting efforts and partner
development.
Vice President of Human Resources
Directed and managed HR for company. Coached
CEO regarding business strategy both in Prosero &
in support of merger with Spinnaker. Designed
transition plans for multiple reorganization efforts.
Defined key interactions between functions and
devised efforts that improved process, role clarity
and individual interactions. Reengineered staffing
process to support growth through proactive needs
forecasting, situational interviewing and tool
development. Developed and refined bonus and
compensation (incl. LTI & AI) plans to motivate and
retain employees.

Bachelors, Psychology
1992 1996

HR Management
Mirant
2001 2003 (2 years)
Senior HR business partner that provided HR
strategy, generalist support, and executive coaching
for a customer base of 250 employees. Led all HR
efforts for client organization including compensation
benchmarking & analysis, role clarity, restructuring,
business planning, succession and people planning.
HR Management
Acsys Inc.
2000 2001 (1 year)
Senior HR generalist for organization of 500
employees. Consulted on all HR disciplines including
employee relations, executive coaching, training
(incl. employment law), associate onboarding,
performance management, HR and 401K plan
administration.
HR Management
Bank of America
1996 2000 (4 years) Jacksonville, Florida & Atlanta,
Georgia
Worked in all areas of Human Resources (Benefits,
Executive and Organization Development, Employee
Relations, Staffing Services, Compensation, Training,
Generalist). Began my career at BofA in a 15 month
HR management training program. Assumed roles
with increasing responsibility over my tenure
culminating in a senior HR generalist role as an
Assistant Vice President supporting the BofA
Specialty Group.
Education
University of Florida

Chris Hauser, Director, HS3C Shared


Services
Ive had the privilege of working with Chris for over
three years in two companies. At Global Scholar,
Chris lead a turn-around of the implementation and
support teams during a period of high growth,
providing hands-on leadership for his team to
improve customer installations and satisfaction all
while managing through a period of cash constraints.
These improvements contributed to our successful
acquisition in early 2012. At Zones, Chris managed
our fulfilment operations during a period of high
growth in both new orders and returns. Chris made
immediate impact in both stabilizing our inventory
control and order processing capabilities, both
contributing to increased customer satisfaction.
Chris also implemented new processes to solve
customer returns issues, reducing the both the cost
of processing returns, managing returns inventory
back to vendors and significantly reducing writedowns. Chris is dedicated to his team and peers,
works tirelessly to not only solve customer concerns
but to also build better process to improve
execution; I recommend Chris as both an operations
professional and executive team partner.
Chris has the uncanny ability to deftly size up any
situation and then provide the correct process to get
the job done with minimal expenditure in time and
resources. I have thoroughly enjoyed working with
Chris and value his experience and insight in
managing complex installations of large medical
equipment into many times extremely small spaces.
Chris is well liked and respected as both a leader and
as a team player by his colleagues and the clients he
serves. If you want the job done right the first time
ask Chris!
Summary
Innovative, results oriented, team builder who has
extensive experience in distribution operations,
replenishment buying, customer service and
professional services.
Skilled project manager who has delivered complex
projects on time and under budget.
Experience in ecommerce start-ups both in supply
chain operations as we well as professional services.
Demonstrated ability in process development and
change management.
Viewed as an energetic, involved leader who has
significantly reduced costs and improved operating
performance at each organization led.
Specialties: Distribution Operations, Supply Chain
Management, Supply Chain Logistics, Warehouse
Management,
Vendor
Management,
Replenish
Buying,
Project
Management,
Transportation,
Procurement,
Process
Reengineering,
Process
Improvement,
Customer
Service,
Change
Management, Logistics
Director of Retail Business Services
Amazon
May 2012 Present (4 years 9 months) Greater
Seattle Area
Responsible for providing business services which
creates and enhances the retail selection of the
Amazon online catalog. These services include the
creation of product detail pages, resolution of various
categories of supply chain defects and the
development of automated processes to make
various tasks associated with these functions more

efficient. Additionally, the business services team


performs other services as requested by Amazons
vendor managers, buyers or vendors. These services
are provided world-wide.
Dir RBS
Amazon
2012 2015 (3 years)
Vice President Of Client Services
Global Scholar
January 2010 July 2011 (1 year 7 months) Bellevue,
Washington
Responsible for the installation and implementation
of Global Scholar developed applications that
support school districts and educators. These
implementation services also include integration
with legacy systems and client training on the use of
Global Scholar products. Additionally, responsible for
the customer support organization which provides on
going support.
Implementation Services
Successfully implemented operational plans to
support the 300% revenue growth experienced by
the company in FY 2010. Hiring and training plans
that rapidly provided skilled implementation
employees for new accounts.
Redesigned the implementation process to support
this expanded client and employee base resulting
in improved customer satisfaction and faster
transition to post implementation support.

Created
key
performance
indicators
for
implementation and support. Established root
cause analysis group that provided input to
product development and other departments
which resulted in an improved customer
experience.
Customer Service Operations
Selected and implemented a new CRM that
supports current and future growth. Created a full set
of management reports that permitted early
identification of support issues.
Vice President of Installation & Logistics
Talyst
October 2007 December 2009 (2 years 3 months)
Bellevue, Washington
Responsible for the installation and maintenance of
all automated pharmacy dispensing equipment.
Additionally, manages the logistics operation
including the receipt storage testing and shipping of
equipments and consumables.
Implementation Operations
Established new processes and procedures,
created customer workflows, and developed
customer and employee training materials.
Significantly reduced variation and cost.
Developed task based labor standards which
permitted labor forecasting and project based
variance analysis and formed the basis for
employee accountability and reviews.
Integrated an external company into the
implementation process creating surge capacity
while reducing implementation expense. This
partial outsourcing was an industry first.
Logistics Center Operations
Through improved procedures and elimination of
non-value added processes was able to improve
workforce productivity by 16%.

Planned and executed a logistics center expansion


plan that more than doubled capacity.
SVP of Operations and IT
Bag Borrow or Steal
June 2006 September 2007 (1 year 4 months)
Seattle, Washington
Scope of responsibilities includes developing
processes and procedures, staffing and hiring,
establishment of business goals and objectives as
well as meeting companys internally established
financial goals for both the Operations and
Information Technology departments at an early
stage ecommerce company
Distribution Operations
Developed and implemented pick/pack, receiving
and inventory control procedures in conjunction with
the 3PL service provider.

Established
productivity
and
performance
standards as well as reporting mechanisms to ensure
compliance within established service levels.
Customer Care Operations
Developed call center performance standards,
standardized emails and voice scripts used by call
center employees. Established service metrics, a
training program and a QA system.
Information Technology
Re-architected and re-wrote various applications
that constitute the web site.
Vice President of Operations
drugstore.com
June 1999 June 2006 (7 years 1 month)Bellevue,
Washington
Responsible for management of day to day
operations and long range planning for the
Fulfillment,
Replenishment,
Purchasing,
and
Customer Service departments for this 400M+ on
line business. Implemented processes, systems and
procedural changes which reduced operational
expenses to less than 10% of net sales achieving 7
consecutive qtrs. of operation expense reductions.
Distribution Operations
Planned and managed the construction of $25M,
290,000 sq. ft. distribution center, the companys
first. Developed and executed a product in-load
and staffing plan.
Instituted productivity measurement systems.
Consistently drove variable costs downward on
to .30/unit shipped. Met or exceeded all internal
SLAs.
Created reverse logistic programs with hard line
vendors that included on-line visibility of on-hand
and in-transit inventories.
Customer Service

Designed
and
executed
an
off-shore
implementation plan to take advantage of acquired
Halifax, NS call center. Reduced call center employee
cost by more than 22%.
Replenishment Purchasing
Significantly expanded the purchasing group.
Established over 100 direct vendor and 2 distribution
relationships. Achieved 3X improvement in stock
turns and availability by 6 points. Reduced
backorders to less than 2% of sales. Achieved 1% GM
improvement.

SVP Operations
Multiple Zones International
1997 1999 (2 years) Renton, Washington
Responsible for all aspects of IT, distribution,
transportation and facilities management for the
companys distribution, returns processing and
configuration centers.
Developed and executed a plan for the complete
revamping of the IT organization. Instituted process
discipline,
established
goals
objectives
and
implemented management controls to achieve both
day to day and long range goals regained the
confidence of the customers achieved upgrades
and application development projects within budget
and on time.
Planned and executed a major hardware and
software upgrade for the legacy ERP system.
Completed entire project within three months
without interruption of service. Revamped every
aspect of the web site including hardware, software
and architecture.
Developed and instituted a second day delivery
system for customer orders. Program resulted in
greater delivery options for customers, improved
freight recovery and permitted MZI to differentiate
itself from the competition.
Instituted a multi-functional team for the purpose
of reviewing the returns policy. Revamped the policy
and put systems and procedures in place which
resulted in a 23% reduction in returns processed and
a 26% cost reduction in this function.
Developed the plans for the relocation of the
returns processing facility. Designed processing flow
and storage layout for the new operation. Began
processing receipts with-in two weeks of the
projected start date. Relocated from the existing
facility on time and under budget.
Director of Distribution
Fingerhut companies
1994 1996 (2 years)St Cloud, Minnesota
Operationally
and
financially
responsible
for
company's largest distribution center and returns
center. Annual operating budget exceeded $48
million. More than 70,000 SKU's ... in over 2.1 million
sq. ft. of storage ... inventory valued at more than
$130 million. Customer orders and returns processed
exceeded 21 million annually with a work force of
more than 2,000 unionized employees.
Process improvements, procedural changes and
new technologies introduced achieved $2.6
million in operational cost savings during a fiscal
year while reducing distribution center order
processing times by more than 11%.
Managed a 500,000 sq. ft. expansion project.
Developed an operational start-up plan that
included SKU relocation and consolidation,
integration of new material handling system
existing processes and redesign of the receiving
function.
Redesigned customer gift processing. Initiative
included new picking concepts and vendor
prebagging of commonly ordered combinations.
Undertaking resulted in increased peak shipping
capacity and cost reductions of more than $1.43
million annually.

Chairman Dedication Event


Mary, Queen of Peace Church
January 2001 September 2001 (9 months) Social
Services
Was responsible for developing and creating project
plans for all the events associated with the
dedication of the church. Elicited volunteers, formed
committees and monitored completion of activities
associated with these events.
Co-Chair of Facilities Commission
Mary, Queen of Peace Church
May 1997 Present (19 years 9 months) Social
Services
Responsible for approving or initiating the repair of
all facilities which includes creating and approving
contracts,
selecting
vendors and
monitoring
completion of major construction efforts. Yearly,
create the commission's FY budget. Encourage
volunteer particpation and organize and participate
in repair work efforts.
Parish Council Member
Mary, Queen of Peace Church
May 2004 June 2007 (3 years 2 months) Social
Services
Worked as a member of the Pastoral Council; a
consultative body consisting of at least 10
parishioners who advise and propose policy to the
Pastor regarding the various programs, operations
and activities of the parish. Additionally, oversaw
and assisted in the coordination of the activities of
the church.
Education
National University
MBA, Finance
Naval Postgraduate School
MS, Logistics
United States Naval Academy
BS, History

Mike Mathieu, Sr. Manager, RP


I worked with Minh as we were building out
the Amazon Global Selling Product Management
organization. Hiring for the team was challenging,
since we needed to find candidates with the right
blend of domain expertise, technical skills, and the
ability to meet Amazon's hiring bar. Minh went very
deep into the role to understand the profiles we
needed. In just two months, Minh helped us identify
and hire very high caliber candidates that met our
requirements perfectly. Minh takes a true partnered
approach to recruiting, which is critical in order to
get on a path to building out an organization from
scratch. I hope to have more opportunities in the
future to work with Minh.
I had the pleasure to work with Ron both prior to and
following his transition from ITT Night Vision in
Virginia to ITT Power Solutions in Massachusetts.
From our first interaction, it was clear that Ron had
the ability to bring a variety of opinions and
personalities to a common agreement and
understanding.
For example, Ron championed a kaizen to improve
processes between ITT Night Vision and its internal
supplier, Power Solutions. It was a heated kaizen
event and Ron showcased his ability to allow open
debate, but also rely on data and metrics to drive
improvements. Ron's success in bridging this gap
also paved the way for his appointment to VP and
GM of Power Solutions in West Springfield.
From a Trade Compliance perspective, Ron was a
longtime supporter of ensuring our internal business
maintained compliance with import and export
regulations. During his tenure, we worked together
to drive compliance improvements at Power
Solutions that contributed to the overall lifting of an
earlier
government
consent
agreement
and
positively changed the compliance culture internally.
I'd highly recommend Ron to any organization that
seeking a leader with the unique skill to bridge
divides and drive results.
I had the pleasure of working with Vicki Shrewsbury
for several years at ITT Corporation. Vicki had the
challenge of stepping into a role that was held for
over a decade by the previous HR Manager. Vicki
immediately
took
charge
of
her
new
position/organization by implementing key policy
changes related to personnel and employee
accountability. Her "lead by example" approach
earned her instant credibility among her peers.
I worked directly with Vicki on several sensitive
employee/company compliance matters and found
she carried herself with the highest level of integrity
in each situation. I would highly recommend Vicki to
any organization seeking a highly ethical, results
driven, and well-liked Human Resources leader.
I had the pleasure of working with Kate Sullivan
during my tenure as Director of Trade Compliance at
ITT Power Solutions. In my experience, Kate often
thought beyond her own role and carefully
considered the requirements of other functional
areas into her own activities, which demonstrates
her ability to think broadly across organizations.

Kate's upbeat approach also makes her a pleasure to


work
with
on
a
day-to-day
basis.
I would highly recommend Kate to any organization
and hope to have an opportunity to work with her
again in the future.
I had the pleasure of working with Jason in my
position as Director of Trade Compliance at ITT
Corporation. In the midst of a well-publicized US
Government criminal case involving violations of US
Export law, Jason provided sound counsel that was
critical to our Corporation as we navigated our way
through a variety of complex US Government
imposed
requirements.
I fully intend to continue relying upon Jason's
counsel, particularly during times when expert
judgement involving US Government Compliance is
at hand.
I strongly recommend Jason as a partner to any
individual or company in search of top-notch
representation in the area of International Trade laws
and US Government Compliance.
Summary
Innovative and collaborative Compliance Leader with
over 15 years of experience implementing global
compliance programs across complex corporate
environments, including e-Commerce (Amazon),
Electronics (ITT), Aerospace (UTC), and Energy
(World
Fuel).
In-depth experience with a variety of international
and regional compliance regulations, such as US and
non-US International Trade Regulations (Customs,
ITAR, EAR), Financial Sanctions (OFAC, UN), Denied
Party Screening and Third Party Risk Management,
Anti-Boycott,
Anti-Bribery
and
Anti-Corruption,
Product Classification (USML, ECCN, HTS), CITES (Fish
& Wildlife), Foreign Corrupt Practices Act (FCPA),
Know Your Customer (KYC), Foreign Trade Zones
(FTZ).
Knowledgable in FDA and FTC registration, DoD
NISPOM classified site security, Social Responsibility,
and HAZMAT.
Lean Six Sigma trained (Green Belt), Bilingual
(English/Chinese), M.A., International Studies (Yale)
Experience
Senior Manager, Product Compliance
Amazon
July 2016 Present (7 months) Seattle, WA
Corporate Compliance Officer
World Fuel Services
August 2015 July 2016 (1 year) Miami, Florida
Launched Global Sanctions Screening (Oracle)
software to automatically screen customers,
suppliers,
and
other
third
parties
against
government lists (OFAC, EU, UNSC) through Dow
Jones Risk Management system.
Implemented internal compliance policies and
controls to facilitate highly complex transactions with
Cuba, Iran, and other high risk regions.
Spearheaded cross functional team (IT, Supply
Chain, Legal, InfoSec) to implement Third Party Risk
Management Software.
Designed and deployed global Code of Conduct
training through Cornerstone Learning Management
System across all business units.

Investigated and reported on internal compliance


matters involving employees, customers, and
suppliers.
Developed branded, internal webpage as a central
repository for policies, communications and updates.
Senior Manager, Global Trade Compliance
Amazon
June 2011 July 2015 (4 years 2 months) Seattle,
Washington
Established Amazons Global Trade Compliance
program from scratch, including the recruitment and
management of trade personnel in the Americas,
Europe, India, China, and Japan.
Expanded program to encompass trade compliance
controls for physical goods, software, and technology
across all Amazon businesses, including Retail
Website, Fulfillment Centers, Amazon Web Services,
Devices (Kindle) PrimeAir, and KIVA (robotics).
Launched machine learning classification software,
which expanded global selection and improved
regulatory compliance for over 40M items across the
globe.
Prepared global postal rate analysis to support 2015
US Congressional Hearing.
Appointed Amazon Hiring Bar Raiser (2014) and
Certified Kaizen Facilitator (2015).
(Open)1 honor or award
Director, Trade Compliance
ITT
July 2008 June 2011 (3 years) Springfield,
Massachusetts
Hired by ITT following a $100M DoJ/DoS Consent
Agreement for international trade violations.
Directly accountable to the US Government
appointed Special Compliance Officer for introducing
a culture of compliance and implementing end-toend, sustainable Compliance program (policy
implementation, process controls, training).
Achieved early lifting of the Consent Agreement,
enabling company to re-enter the international
market.
Investigated compliance violations and submitted
voluntary disclosures, as appropriate.
Submitted
multiple
successful
Commodity
Jurisdictions (CJs) to remove items from ITAR to EAR
Senior Global Trade Compliance Analyst
United Technologies, Hamilton Standard
December 2006 July 2008 (1 year 8 months)
Windsor Locks, Connecticut
Managed US Export Compliance (ITAR, EAR) for
aircraft and space systems products.
Partnered with Operations and Legal to ensure global
export authorizations were in place to support global
supply chain.
Implemented automated denied party screening
system that eliminated manual review processes.
Co Founder
Mathieu Memorials & Granite Imports
June 2002 December 2006 (4 years 7 months)
Southington, Connecticut
Started business from the ground up. Within 2 years,
grew to 500K in annual revenue and established
supplier partnerships in North America, China, and
India to source products for private, public, and civic
memorials.

United Technologies, Pratt & Whitney


September 1996 December 2000 (4 years 4
months) Hartford, Connecticut
Ensured compliance with international trade
requirements through import and export transaction
analysis. Identified import duty refund opportunity
that led to $10M in refunds.
Customs Brokerage Manager
J.M. Rodgers Co, Inc
April 1995 August 1996 (1 year 5 months) New
York, New York
Education
Yale University
M.A., International/Global Studies - East Asia
1999 2002
Center for International & Area Studies
Richard U. Light Language Fellow
Tsinghua University
Certification, Chinese
2001 2001
Central Connecticut State University
B.A., International Studies
1990 1996
International Studies Scholarship (China)
Amazon Bar Raiser
Amazon
January 2015
Kaizen Facilitator Certification
Amazon ACES Program
December 2014
Additional Honors & Awards
Richard U. Light Language Fellowship (2001)
CCSU International Studies Scholarship (1994)
__________________
Volunteer Experience & Causes
Rotary InternationalMember / Community Service
Co-Chair
Rotary International
June 2003 June 2006 (3 years 1 month) Social
Services
Outstanding New Member Award (2003)
Head Coach
Little League International, Southington, CT
April 2004 September 2004 (6 months) Children
Certifications
Kaizen Facilitator Amazon
Starting January 2015

Responsible
for
Operations,
Finance,
Sales/Marketing, Contracts, and Customer Service.
Import Compliance Administrator & Duty Drawback
Specialist

Filippos
Partner

Kangelaridis

HR

Business

Experience
HR Business Partner
Amazon
January 2016 Present (1 year 1 month)
Luxembourg
Senior Advisor - HR Services
PwC Luxembourg
April 2014 December 2015 (1 year 9 months)
Luxembourg
Plant Human Resources Manager
Lafarge
April 2012 October 2013 (1 year 7 months)
Human Resources Project Coordinator
Lafarge
March 2010 April 2012 (2 years 2 months)
Compensation & Benefits Analyst
Lafarge
November 2007 April 2010 (2 years 6 months)
Sales Trainer Assistant
Coca-Cola HBC
April 2005 August 2005 (5 months)
Internship at the Human Resources Department
Coca-Cola HBC
October 2004 March 2005 (6 months)
Cardiff University / Prifysgol Caerdydd
Msc, Human Resources Management
2005 2006
Technologiko Ekpaideutiko Idrima, Athinas
Bachelor

of
Science
Administration

2001 2005

(BS), Business

Michael
Counsel

Segall

Senior

Corporate

Capital Markets
Specialties: High Yield, IPOs, Corporate Governance,
Acquisition Financing, Sponsors, Natural Resources,
Financial Institutions
Experience
Senior Corporate Counsel Operations Compliance
and Sustainability
Amazon
November 2015 Present (1 year 3 months)
Corporate Counsel Operations Compliance and Prime
Now (Interim Basis)
Amazon
September 2015 Present (1 year 5 months)
Corporate Counsel UK Operations (Interim Basis)
Amazon
March 2015 September 2015 (7 months)
Corporate Counsel EU Transportation and Supply
Chain
Amazon
January 2012 March 2015 (3 years 3 months)
Associate
Davis Polk & Wardwell LLP
September 2006 December 2011 (5 years 4
months) Greater New York City Area
Education
Harvard Law School
J.D., Law
2003 2006
Activities and Societies: Tenant Advocacy Project
University of Chicago
A.B., History with Honors
1999 2003
Activities and Societies: Phi Beta Kappa Washington
Park Youth Program

10

Serge Kwasniewski Sr. Manager EU


Dangerous Goods
Serge has fostered a quality culture focused on the
customer. He has implemented several new
customer centric Quality Control Indicators and tools
which led to continuous improvements. In my role in
Purchasing, I was especially grateful to Serge for
having defined and implemented together a
framework to objectively evaluate and classify our
global suppliers. His professionalism, attention to
details, and capacity to conceptualize and structure
our company Quality Culture made Serge a great
asset to raise Quality while reducing cost.
During the time I worked with Serge on product
stewardship topics, Serge proved to be very well
organized and with strong expertise in regulatory
aspects as well as in creating and using product
management tools. I enjoyed working with Serge as
he has good personal and professional skills
Very sytemic approach. Timely response. supporting
klowlege sharing approach. Adopted many good
quality cultures among all Calderys plant. We will
miss you. nothing but memory remains.
Serge is a responsive, oriented, constructive, easy
talking and friendly person which I experienced
during co-working.
I have been working with Serge for 1,5 year: Serge is
very knowledgeable on the complex subject of
regulatory issues related to REACH.
Serge is also a good project leader, being able to
manage any kind of project subject, relying on its
teams to overcome the technical details.
Summary
I am a Senior Global Manager with almost 15 years
experience in Management, Expert and Advocacy
roles, building Company Culture and leading
economically sound Compliance Efforts. I spent 5
years in a Global Quality Management role, reducing
global customer complaints and related costs by
20% over 3 years, improving customer satisfaction,
by introducing a Quality-Integrated Supply Chain
Management System. Ive lead Global Intrapreneurial
Projects with gross margin improvements of up to
1M in various domains, such as product
developments,
raw
material
improvements,
recycling, and introducing production and supply
chain best practices, by introducing key performance
indicators, creating global networks and leading
multi-disciplinary teams. As Product Data Steward
Ive build, improved and rolled out ERP and globally
centralized software systems worth up to $1.5M. Ive
recruited and lead 20 various Service Providers for a
joint Project supporting the lobbying and compliance
efforts for the chemical industry. I had the
opportunity to lead and coach up to 40 direct and
indirect reports. My background is in Chemistry
(PhD) and I have an MBA from Kellogg-WHU. Ive
worked, lived and travelled internationally, mainly
Europe, North-America and Asia.
I construct my strategy and make my day-to-day
decisions based on 3 criteria: Culture, Value and
Sustainability. For me, Culture is about people, their
motivation, their safety and the safety of the
environment we live and work in. Value is about our
customers, and about the quality of products and
services we can offer them. And last but not least
Sustainability is about earning profit, generating
cash and investing in the future.

Experience
Senior Manager EU Dangerous Goods
Amazon
June 2016 Present (8 months) Luxembourg
Global Quality Control Manager, REACH Manager
Calderys, Division of Imerys SA
September 2011 May 2016 (4 years 9 months)
Germany/Belgium/Global
I've created and continue to animate a global
network of quality people within our decentralized
company, including our key internal and external
stakeholders. As an example, I'm co-leading the
quality improvement of one of our key raw materials
produced at a sister company in Ukraine. I coach our
people into further developing their skills, our
standards, our raw materials, our production,
products and services to improve the value we can
offer to our customers, globally. Various projects are
in place to strengthen these efforts such as the
introduction of quality cross-audits of our production
sites.
Together with key people I have evaluated and
implemented the right Key Quality Indicators that are
aligned with our strategy, such as CCR, RFT, OTD.
Close monitoring and analyzing these KQIs give rise
to local and global projects with the objective of
improving the KQIs, which in turn improve Culture
(quality mindset, safety), Value (improved or
customized raw materials, products and services)
and Sustainability (claim costs reduced by 20% in 3
years, gross margin improvements of up to 1M by
product developments, by focusing on waste and
production costs).
I've created a framework to objectively evaluate and
classify
our global
suppliers by combining
information from questionnaires, claims, audits, and
day-to-day service levels, which we do together with
global purchasing. We then work together with our
suppliers to implement an action plan to improve
their classification.
I've lead our CLP compliance efforts for our
production sites, the registration of a key substance
for our business under REACH and the notifications
of many different substances under various national
inventories such as Turkey.
Technical, Health and Safety Data Manager
Calderys
September 2010 September 2011 (1 year 1 month)
Lyon Area, France
Leading dedicated global compliance efforts in
regulatory frameworks such as REACH and other
national inventory programs (e.g. China, Taiwan,
South-Corea, Japan, Turkey, US).
Introducing global GHS/CLP compliance at corporate
level and operations level, while providing training to
local people.
Managing and securing confidential, centralized
business
data:
raw
materials,
formulations,
specifications, technical product and safety data, QC
data, QC plans, roll-out central data system
worldwide, harmonization of data, optimization user
interface/software.
Supervising team of technical and administrative
experts.
Participating in environment working group PRE (part
of Ceram-Unie) and SDS working group German DFFI.
REACH, Transport, Health and IH Manager; Secretary
General Industrial gasses
essenscia
May 2009 August 2010 (1 year 4 months) Brussels
Area, Belgium

11

Additional responsibilities wrt previous:


Expert advisor on transportation of dangerous goods
(all modes), incl working with and advocacy with
Cefic, Competent Authorities
Secretary General Industry of compressed, liquified
and dissolved gasses
Expert advisor on Health and Industrial Hygiene
matters, follow-up on proposed changes, advocacy
with regional authorities, secretary regional working
group Health and IH
REACH Implementation Manager
essenscia
January 2009 April 2009 (4 months)
VLARIP (Flanders' REACH Implementation Project)
project leader with essenscia - the Belgian
Federation for Chemistry and Life Sciences Industries
(used to be FediChem)
Projectleader for VLARIP services project, backup for
VLARIP downstream users project
Creating platform for service providers focussing on
REACH, GHS/CLP and Product Safety to discuss
industries and service issues, network, cooperate
Building European center of expertise on REACH,
CLP/GHS, Product Safety, sustainability etc
Stimulating partnerships, consortia to jointly create,
offer services or participate in tenders
Providing updates on regulations, on status of
working groups and guidances in development in
federations, with Cefic etc
Advocacy
Safety & Regulatory Manager
Thermo Fisher Scientific
June 2008 January 2009 (8 months) Antwerp Area,
Belgium
Additional responsibilities wrt previous: managing
maintenance and building/engineering projects
Co-lead implementation of global MSDS authoring
system (project >$1.5M)
Safety and Regulatory Manager
Thermo Fisher Scientific
October 2006 May 2008 (1 year 8 months)
Environment, Safety & Health manager
Regulatory Affairs a.o. REACH, GHS/CLP, (M)SDS,
security, C-TPAT, transportation of dangerous goods
(IATA, IMO, ADR, 49CFR), import and export (such as
HTS, dual-use, CWC, drug precursors, ITAR, PIC, POP,
ODS, denied & restricted parties), customs and
excise (bonded warehouse, mineral oils, alcohol)
Leading and participating in international projects,
internal
and
external
audits,
continuous
improvement efforts, sharing and implementing best
practices, ISO14001, ISO9001 as member of staff
Management of international resources (up to 14
people) & budgets
International Experience (Europe and US)
Regulatory Manager
Fisher Scientific
May 2004 September 2006 (2 years 5 months)
Managing Regulatory Affairs local staff of 6
Creating and developing regulatory department in
UK with staff of 2
Security Officer (AEO, C-TPAT)
Implementing new ERP system in UK company as
Product Data Steward
Responsibilities in Regulatory Affairs (a.o. (M)SDS,
transport, trade compliance)
Leading REACH project for international division of
BioSciences businesses
European Regulatory Affairs expert advisor part of
corporate Regulatory Affairs
Hazard Classification Specialist

Acros Organics, part of Fisher Scientific


October 2003 April 2004 (7 months)
Creating and editing global (M)SDS
Global transportation (all modes) and storage
classification
Follow-up of regulated products (such as ITAR, Drug
Precursors, Hormones, Alcohol, Mineral Oils, PIC,
POP)
Restricted, Denied Parties
Bonded Warehouse
Customs tariff coding
INCO Terms
Independent Coursework
Quality auditor
Transport classification of hazardous goods
IATA dangerous goods regulations
DGAC transport classification
Teacher
Refractory basics and applications
Education
Northwestern University - Kellogg School of
Management
EMBA Kellogg-WHU
2012 2014
Redefining Global Quality Strategy for Calderys
WHU - Otto Beisheim Graduate School of
Management
Master of Business Administration (MBA), Kellogg WHU Executive MBA Program
2012 2014
Class president
Redefining Global Quality Strategy for Calderys
Universiteit Hasselt
Environmental Coordinator level A, Environment
2006 2008
Impact analysis of changing a Seveso (COMAH)
company from lower to higher tier
Provinciaal Veiligheidsinstituut Antwerpen
Safety advisor level 2, Safety and Health
2005 2006
Risk Inventarisation and Evaluation of Chemical
Repacking and Storage Company
Universiteit Hasselt
PhD, Chemistry
1998 2003
Structural and electronic properties of conjugated
polymers
Provinciaal
Centrum
voor
Volwassenonderwijs
Diepenbeek
Pedagogical Certificate, Teaching
2000 2002
University of Exeter
Master, Chemistry
1998 1998
Socrates-Erasmus exchange program
University of Leuven
Master, Chemistry
1996 1998
Study on trivalent carbon and boron-nitride
polyhedra
Universiteit Hasselt
Bachelor, Chemistry
1994 1996
Karelle Perdreau WW QA Project Manager
Experience
WW QA Project Manager
Amazon
July 2015 Present (1 year 7 months) Luxembourg
Area Manager
Amazon

12

September 2014 July 2015 (11 months) Madrid


Area, Spain
- Team Management: coordinate, motivate, develop
- Establish and manage a shift plan, making
necessary
adjustments
due
to
unforeseen
circumstances
- Ensure quality or performance gaps are quickly
identified and addressed
- Propose and implement process improvements
through deep data analysis
- Ensure safety procedures are compliant
- Provide constructive feedbacks
Team Lead
Amazon
September 2012 September 2014 (2 years 1
month) Madrid Area, Spain
- Lead a team, supervise, motivate
- Identify issues, propose fixes, improve processes
- Teamwork
- Create training support
Internship
Fun Science Cincia Divertida
April 2010 September 2010 (6 months) Madrid
Area, Spain
- Translator: Spanish-French, French-Spanish, EnglishFrench, French-English
Interpreter:
Spanish-French,
French-Spanish,
English-Spanish, Spanish-English
- Proofreader: Spanish, French
- Reader: Spanish, Italian, French
- Assistant: Head of France-Spain relations,
document administration, assist foreign partners on
events out of the office
Certifications
BAFA - Brevet dAptitude aux Fonctions dAnimateur
Starting 2003
Dangerous Good Safety Adviser (DGSA)
Starting November 2015
Education
Universit d'Orlans
Master's degree, Language Interpretation and
Translation
2008 2010
Activities and Societies: Head of Department at the
Spanish Club - Tuition to Spanish speaking students
and Department Treasurer
Universit d'Orlans
Bachelor's degree, Spanish Language and Civilization
2005 2008
Activities and Societies: Tennis, badminton
Lyce Claude de France
High School Degree, Economics and Social Sciences
2002 2005
Activities and Societies: Major: Mathematics

13

Joey Bailey WW QA Project Manager


Summary
Given my 15 years of experience in the
transportation industry, I have expert knowledge on
dangerous
goods
classification,
transportation
regulations and logistics. I currently hold the below
certifications:
- Dangerous Goods Safety Advisor
- International Aviation Transportation Association
Category 1
- Title 49 of the Code of Federal Regulations
My ability to assess the severity of issues, surface
solutions and make critical decisions has allowed me
to be successful throughout my career. Additionally, I
have excelled in an array of job functions from
tactical to managerial. I enjoy collaborating with my
colleagues and consider myself to be team player.
Contact joeybbailey@gmail.com to learn more.
Experience
EU Dangerous Goods Auditor
Amazon
December 2014 Present (2 years 2 months)
Luxembourg
- Oversees auditing of the manual classification
process for all of Amazon's product lines.
- Leads the globalization of the classification process,
ensuring compliance in all regions worldwide.
- Serves as a DGSA to the company in regards to
transportation regulations.
- Collaborates and strategizes with international
counterparts to ensure compliance standards are
adapted.
- Analyses quality assurance data to improve
classification policies.
Hazmat Specialist
Amazon
October 2013 September 2014 (1 year) Seattle,
Washington
- Reviewed and accurately classified upwards of
6,000 items in the Amazon catalogue on a daily
basis.
- Mentored team members to understand regulations
and improve processes for compliance.
- Primary point person for resolving and responding
to internal hazmat inquiries.
- Developed and established protocol for handling
difficult hazardous materials classifications.
- Provided support for Global Hazardous Material
classification, including EU approvals.

- Directly managed 15 specialized employees on


properly handling and placarding of shipments
moving by aircraft.
Bellevue Community College
Business, Civil Engineering
Certifications
Dangerous Goods Safety Advisor
United Nations Committee of Experts on the
Transportation of Dangerous Goods
and the Globally Harmonized System
of
Classification
and
Labeling,
License 15MAR1813
March 2015 March 2020

Operations Supervisor
UPS
September 2000 October 2013 (13 years 2
months) Redmond, Washington
-Designed and implemented master operating plans
for the state's largest distribution centre.
-Planned volume, staffing, and flow schedules on a
daily basis.
- Provided daily resource utilization and allocation
plan for 50 - 100 employees, and directed changes
as needed to ensure timely shipments.
-Lead employees to maintain safety, quality and
production standards.
-Maintained databases to ensure accurate routing of
loads and shipments.
-Trained approx. 35-40 employees per year on
auditing HAZMAT shipments to comply with FAA and
DOT laws and regulations.

14

Regina Perla Camps WW Business


Integration Manager
I met Emilie during my job search. She was very
professional and since the beginning I felt her
willingness to match my expectations with the
correct job offer. Even if at the end I did not sign a
contract through B&C, thanks to her it was the
recruitment agency that I liked the most in
Luxembourg. If a friend comes here looking for a
good job opportunity I will recommend her.
Experience
Global Program Manager
Amazon
September 2013 Present (3 years 5 months)
Luxembourg
Leading global cross functional projects to support
dangerous goods compliance
Coordinating the training, coaching and audit
strategies of the dangerous goods
manual classification program (+150 people based in
India, Romania and China)
Team management and development
Dangerous Goods Specialist
Amazon
September 2012 August 2013 (1 year) Luxembourg

Standardizing
and
maintaining
Standard
Operational Procedures
Ensuring dangerous goods classification accuracy
Co-founder
Room Concept
February 2008 September 2012 (4 years 8 months)
Valencia Area, Spain
Creation of a company to accommodate foreign
students in Valencia
Developing the business strategy
Promoting the company and acquiring new clients
Assistant in the European Commission (Executive
Agency for Health and Consumers)
European Commission
November 2011 February 2012 (4 months)
Luxembourg
Assisting in the launching and monitoring of calls
for tenders and calls for
proposals in the Consumers Unit
Market Analyst
Valencian Export Institute
November 2009 November 2011 (2 years 1 month)
New York, USA / Brussels, Belgium
Fellowship awarded by Valencian Export Institute
Undertaking macroeconomic research (applied
tariffs, import formalities, trade
flows, trade barriers, etc)
Providing consultation for special promotions and
distributions
Conducting strategic market analysis for Valencian
products
Managing promotional campaigns for Valencian
products
Monitoring European policies and looking for
funding through European projects
Assistant Commercial Director
ROSA CLAR GROUP
March 2009 August 2009 (6 months) Place San
Agustn 2 - B1, 46001 Valencia, Spain
Monitoring sales objectives with Balanced
Scorecard (BSC)
Performing efficiency control and internal auditing
Managing Rosa Clars branch in Pamplona

Assistant in the Marketing Department


LOral S.A.
July 2007 February 2008 (8 months) Josefa
Valcrcel 48, 28027 Madrid, Spain
Creating advertising campaigns and launching
products
Developing Challenge, a set of goals and
incentives to motivate the sales team
Education
Chamber of Commerce
Certificate in Advanced Studies in Business
Development and Internationalisation
2009 2010
EDEM Business School
MBA degree
2008 2009
University of Economics
BA and MA degrees in European Business
Administration
2002 2007
KEDGE Business School
KEDGE Business School
BA degree in International Business (CeseMed
Programme) Specialisation in Finance
2004 2006
Honors & Awards
Additional Honors & Awards
Scholarship awarded by EDEM Business School and
Grupo
Edbet,
S.L.
September
2008
August
2009
MBA awarded by Valencian companies to 25
students per year to retain talent in the region
Fellowship awarded by Valencian Export Institut
(IVEX)
February
2010
November
2011
Spanish
Government
fellowship
to
support
companies wishing to trade abroad. I was able to
represent the IVEX company at the New York office
since
I
was
among
the
top
performers
Scholarship awarded by the Spanish Army for
military
orphans
September
2002

September
2003
National students competition

15

Darshan Bhatia WW Classification PM


Experience
Dangerous Goods Classification Program Manager
Amazon
February 2015 Present (2 years) Luxembourg
- Create and manage scalable processes identify and
classify dangerous goods from Amazon's vast
catalog.
- Collaborate with business, software and operations
teams to implement processes for identification and
classification of dangerous goods in compliance with
EU laws thereby protecting warehouse employees,
carriers and customers.
- Identify regulatory risks in new products and
services and work across the organization to close
gaps
- Create processes to ensure smooth communication
between vendors and Amazon on dangerous goods
- Managing project planning and execution through
developing
budgets,
conducting
cost/benefit
analyses, and resource planning.
Retail Business Services Program Manager
Amazon
October 2011 February 2015 (3 years 5 months)
Chennai Area, India
- Collaborate with business, technology and
operation
groups
worldwide
to
implement
organization wide process transformation, process
automation and change management programs to
enhance customer experience, drive revenue growth
and improve operations efficiency.
- Identify process improvement opportunities and
implement automated solutions and workflows to
improve productivity, reduce cost and enhance the
quality of selection that gets added to the Amazons
online catalog
- Implement key retail business processes for setting
up items in Amazons online catalog to support
launch and expansion of business in new countries
- Mentor new team members
Catalog Associate
Amazon India - Retail Business Services
February 2010 September 2011 (1 year 8 months)
Chennai Area, India
Education
University of Madras
2006 2009
Bachelors of Computer Science
Certifications
Dangerous Goods Safety Advisor (DSGA)Health and
Safety Authority
Health and Safety Authority
December 2015 November 2020

16

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