Taylor M.

Pitcher, AIC
7134 S. Rialto Way
West Jordan, UT 84081
801-330-1804
pitcher53@gmail.com

Objective:
I am looking for a great opportunity to contribute to a company whose focus is customer service. I have
been handling claims for 8 years and have enjoyed the experience I have gained and the education I
have received. I know that my experience and education will suit me well in whatever career I choose to
pursue. I have a great knowledge of the claims and insurance industry and would be a great asset to any
company that is looking to add value to its pool of employees.

Work Experience:
Current Position: Claims Supervisor 10/2007 Present
R.C. Willey Home Furnishings, Salt Lake City, UT
Handling Workers Compensation Claims company wide covering Utah, Idaho, Nevada, and
California markets. Consisting of 13 stores / warehouses and 3 distribution centers.
Handling General Liability Claims company wide covering Utah, Idaho, Nevada, and California
markets.
Supervise the handling of all auto and personal property loss claims.
Handling of all subrogation claims.
Oversee litigation process for all suits involving any and all work comp, general liability, auto loss,
and property damage claims brought against the company.
Give authority on all settlement requests and when appropriate review with executive
management for approval.
Conduct quarterly claims reviews with insurance carrier for all claims over a $10,000 threshold.
Assist in the maintenance of the company safety handbook; implement company safety policy;
update and maintain company wide reporting forms.
Maintain OSHA 300 logs company wide.
Oversight of health and safety for all stores and warehouses company wide.

Claims/Safety Coordinator/EMT 10/2007 11/2009

R.C. Willey Home Furnishings, Salt Lake City, UT
Oversight of health and safety for stores and warehouses in Utah and Idaho, consisting of 9 stores
/ warehouses and 1 distribution center.
Maintain OSHA 300 log as well as update MSDS website.
Revise and maintain the company safety handbook; implement company safety policy; update
and maintain company wide reporting forms.
On-site EMT for Utah distribution center.
Workers Compensation Claims Coordinator for both Utah and Idaho.
New hire orientation and training with regards to company safety policy including: bodily injury
prevention, equipment use and protection. Training of first responders in Utah and Idaho to
handle minor injuries.

Will Call Supervisor 1/2007 10/2007

R.C. Willey Home Furnishings, Salt Lake City, UT

Oversee day to day duties of will call employees.
Evaluate and record work of Will Call staff. Improve customer service, productivity and safety.
Help solve questions, problems, or concerns with both employees and customers.
First responder on all medical emergencies.

Will Call Loader 8/2005 - 1/2007

R.C. Willey Home Furnishings, Salt Lake City, Utah
Assist customers in loading their furniture and other merchandise into their vehicle.
Solve customer problems and find the best and most convenient solution.

Customer Service Rep (French Speaking) 2 /2005 - 8/2005

American Express, Taylorsville, Utah

Education:
Associate in Claims Designation

Completed program training through the AICPCU includes:

o AIC 33 Claim Handling Principles and Practices (pass 9/14/2010)
o AIC 34 Principles of Workers Compensation Claims & Managing Bodily Injury Claims
(pass 6/14/2011)
o AIC 35 Property Loss Adjusting (pass 9/7/2012)
o AIC 36 Liability Claims Practices (pass 6/14/2013)
o Ethics 311 Ethical Guidelines for Insurance Professionals (pass 6/15/2013)

Emergency Medical Technician (EMT-B) Certified 1/2006 - 4/2006

Salt Lake Community College Salt Lake City, Utah

Certification
I have completed both the State written and practical testing. I also scored the highest in my
class on the final written exam.

OSHA 10 hour Certification 11/2008

Certification
Received training in OSHA general industry safety regulations. 10 hour course.

Roadway Worker Protection Certification 7/2007

Union Pacific & Utah Transit Authority Roadway Worker Protection Certification

OSHA 30 Hour Certification 10/2006 - 4/2007

Certification
Training in Construction Safety. Dealing with on site safety, excavation, scaffolding, motor
vehicles, fire safety, first aid, etc.

OSHA 10 hour Certification 2/2006 - 2/2006

Certification
Received training in OSHA construction safety regulations. 10 hour course.

Salt Lake Community College 1/2005 - 4/2005

Some College Coursework Completed

References:
Ken Canada 801-715-7013 Professional Reference (Claims Advocate with Moreton & Company)
Mike Morgan 801-680-1798 Personal Reference (former Head Football Coach and Mentor)
Tyson Pitcher 801-859-2725 Personal Reference (former Bear River Mutual Adjuster)