Professional Documents
Culture Documents
SHAHID SHARIF
B.Com (Hons) MS-IT
Session: 2006-10
Who always prayed for my success and their love and affection have always been a
source of inspiration for me to difficulties, this taught me a lot about life.
Who always provide us knowledge and guidance that becomes a successful way in
our life,
I also offer my thanks to honorable sir Prof. SAJID AMINfor providing me a chance
to work in such a prestigious organization.
I also offer my thanks to respected teacher Mr. RANA ADEEL for his valuable
guidance and contribution in making my report meaningful and useful.
S. No.
Title
Page
No.
Chapter 1
INTRODUCTION OF THE ORGNIZATION
1.1
Introduction
1.2
History
10
MARKETING MIX
12
2.1
ZTBL Products
12
2.2
Loans
19
2.3
Recovery Schedule
23
Departments
27
4.1
Analysis
32
4.2
Financial Analysis
32
4.3.1
Ratio Analysis
38
4.3.2
SWOT Analysis
44
4.3.3
Pest Analysis
48
HR Activities
50
Chapter 2
Chapter 3
3.1
Chapter 4
Chapter 5
5.1
Chapter 6
6.1
51
6.1
Conclusion
56
Annexure
57
CHAPTER # 1
INTRODUCTION TO ORGNIZATION.
Corporate vision
Corporate Mission
Corporate Objectives
Establish and provide backward and forward linkages to strengthen agri. value
added commodity chains.
ORGANIZATIONAL STRUCTURE
PRESIDENT
SVP/Zonal Chief
VICE PRESIDENT
AVP/SO
AVP/SO
OFFICER
Supporting staff
BOARD OF DIRECTORS
Chairman Board
President/ CEO
Director
Director
Director
Director
Director
HISTORY OF ZTBL
CHAPTER # 2
MARKETING MIX.
ZTBL Products
LOCKERS FACILITY
Zarai Taraqiati Bank Ltd. apart from its core functional activity marked with
country based agri-business, has started to serve its valued customers by
offering lockers facility. Initially, this facility is being offered at following 11
branches.
S.No
Name of Branch
Phone No.
Address
Islamabad Branch
051-9252022
Main Branch
Lahore
042-7353380
47-C, Sharah-e-Quaid-e-Azam,
Lahore
Peshawar Branch
091-2262279
Gujranwala
Branch
055-9200206
Multan Branch
061-9200509
Sahiwal Branch
040-9200424
Sargodha Branch
048-9230491
068-5573079
10
Shafi Court
Branch
021-9206006
11
Main Branch
Gulshan-eJohar
021-4613618
Following are the approved rates for rent of lockers and key deposits against
which lockers will be allocated:
Type
Specification
Rent Per
Annum
Key Deposit
Small
6-1/2"x4-1/2"x23"
Rs.1,200/-
Rs.1,500/-
Rs. 5,000/-
Medium 13-1/2"x41/2"x23"
Rs.1,800/-
Rs.2,250/-
Rs. 10,000/-
Large
Rs.2,500/-
Rs.3,125/-
Rs. 15,000/
13-1/2"x81/2"x23"
Credit Limits
Rs.1.000 Million
Rs.0.500 Million
9,600
Paddy
10,300
Sugarcane 20,600
Cotton
14,600
Minor Crops:
Potato
18,200
Bajra
4,000
Tobacco
2,300
Jawar
5,000
Maize
(Hybri
d)
11,800
Gram
4,000
Maize
(Local)
5,400
Guara
3,000
Mash
3,000
Caster Oil
6,000
Lentil
6,000
Barlay
9,000
Groundnut
9,000
Berceme
4,900
Sunflower
8,700
Janter
4,000
Soyabean
6,500
Garlac
26,000
Canola
4,300
Turmeric
24,000
Rape Seed
4,300
Ginger
30,000
Mustard
Mung
4,000
Tomato
1,700
1,500
Dates
25,000
Loquat
20,000
Strawberry
25,000
Plum
17,000
Tea
60,000
Apple
34,000
Guava
15,000
Papaya
22,600
Pomegrante
25,000
Almond
20,000
Palm
15,000
Coconut
20,000
Olive Oil
13,000
Lichi
25,000
Walnut
23,000
Cherry
25,000
Persimen
15,000
Zizi
25,000
Phus(Bhe
r)
Mango
30,000
Apricot
25,000
Melon
13,000
Banana
37,000
Water Melon
11,000
Peach
25,000
Musk Melon
12,000
Citrus
34,000
Development Loans
Those types of loans which are advanced for seed, fertilizer, pesticides, labour
charges and POL etc. to grow crops and vegetables including working
capital for poultry, dairy, orchard, fishery and are recoverable within 18
months.
Types of Securities
Immovable Property
80%
70%
66%
80%
75%
Alienability Certificate
66%
Residential/Commercial Buildings
70%
70%
Agricultural Land
80%
70%
66%
80%
75%
Alienability Certificate
66%
Residential/Commercial Buildings
70%
70%
Moveable Property
Government securities
75%
NIT Units
Personal Guarantee
Against a bond with two sureties under General Credit and one surety in Special
Schemes upto Rs.25,000/-
CHAPTER # 3.
DEPARTMENTS.
DEPOSIT DEPARTMENT.
The function of deposit department is to collect cash from the customers and to
deposit it into the accounts, maintained by them. Their classification is based
on duration and purpose for which the account is maintained.
The following information is required to be furnished
Name
Full address
Specimen signature
Introductory refrences
Declaration that he will follow them
01.
Current Account
BBA Accounts
06.
a.
b.
c.
d.
e.
f.
g.
RECOVERY OPERATIONS.
During the year 2009, ZTBL attained an all time record recovery of
Bank's dues with the untiring efforts, hard work and devoted
involvement of its staff, it recovered Rs.58,080 million as
compared to Rs.49,156 million during the previous year showing an
increase of Rs.8,294 million and growth of 18.2%. The bank also
recovered an amount of Rs.5,078 million out of SAM portfolio during
the year 2009 compared to Rs.2858 million recovered during the year
2006, thus making more funds available for farm credit.
DEPOSIT MOBILIZATION.
INTERNAL AUDIT.
COMPLIANCE PROGRAMME.
The bank continued its efforts to upgrade its professional competence and
management capabilities of officers and staff by arranging various
operational and functional courses. During 2009, 20 courses were
conducted and 563 officials were trained in Bank's Staff Colleges at
Islamabad and Karachi.
NFORMATION TECHNOLOGY.
The bank continued to deploy the latest information and communication
technology to enhance the quality, efficiency and speed of services to
improve the operations. For data transmission from field to Head Office
through telecommunication lines, ISO successfully deployed the Wide
Area Network (WAN) between the Head Office and the 25 Zonal Offices
around the country. WAN facility was also extended to two computer
centres located at Gilgit and Chitral. This has reduce the delivery time of
data from the Zonal Office to Head Office and a lot of improvement has
been witnessed in meeting the various reporting deadlines of State
Bank of Pakistan.
CHAPTER # 4.
ANALYSIS.
2008
Mark-up/return/interest earned
100%
Mark-up/return/interest expensed
41%
49%
47%
6%
7%
59%
51%
53%
94%
93%
23%
44%
29%
69%
65%
0%
0%
0%
0%
0%
0%
8%
25%
0%
0%
23%
52%
54%
69%
65%
36%
-1%
-1%
25%
29%
0%
0%
0%
0%
0%
Dividend income
0%
0%
0%
0%
0%
Other income
68%
81%
92%
12%
15%
68%
81%
92%
12%
15%
104%
81%
91%
37%
44%
53%
54%
46%
38%
39%
2007
2006
2005
NON MARK-UP/INTEREST
EXPENSES
Administrative expenses
4%
1%
34%
0%
0%
0%
0%
0%
0%
0%
Other charges
0%
0%
0%
0%
0%
57%
55%
80%
39%
39%
47%
26%
11%
-1%
4%
UNUSUAL ITEM
47%
26%
11%
-1%
4%
Taxation - Current
16%
9%
4%
1%
1%
- Prior years
0%
0%
0%
0%
0%
- Deferred
0%
2%
0%
0%
0%
16%
11%
4%
1%
1%
31%
15%
7%
-2%
4%
22%
14%
12%
13%
12%
52%
29%
19%
11%
16%
2008
2007
2006
2005
2%
2%
2%
2%
2%
16%
13%
9%
9%
11%
Lendings to financial
institutions
0%
0%
0%
0%
0%
Investments - net
5%
8%
7%
16%
14%
Advances - net
68%
66%
72%
64%
65%
1%
1%
1%
1%
1%
0%
0%
0%
0%
0%
8%
10%
10%
8%
8%
100%
100%
100%
100%
100%
Bills payable
1%
0%
0%
0%
0%
Borrowings
50%
55%
60%
62%
62%
5%
5%
3%
3%
2%
Sub-ordinated loans
3%
3%
4%
4%
4%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
Other liabilities
24%
20%
17%
15%
16%
ASSETS
LIABILITIES
83%
84%
84%
84%
85%
17%
16%
16%
16%
16%
Share capital
12%
13%
14%
14%
14%
Reserves
1%
1%
0%
0%
0%
Un appropriated profit
3%
2%
1%
1%
1%
16%
15%
15%
16%
16%
0%
1%
0%
0%
0%
17%
16%
16%
16%
16%
NET ASSETS
REPRESENTED BY
Surplus on revaluation of
assets - net of tax
2009
2008
2007
2006
Mark-up/return/interest earned
21%
17%
-12%
-9%
Mark-up/return/interest expensed
2%
22%
615%
-20%
38%
13%
-50%
-8%
-38%
75%
-63%
-3%
Provision/(reversal) for
diminution in the value of
investment
-285%
-107%
-1828%
-11%
-100%
-62%
-47%
12%
-31%
-3%
-38%
-104%
-21%
74
84
%
NON MARK-UP/INTEREST
INCOME
88%
-8%
-19%
5%
Dividend income
430%
-67%
0%
2%
Other income
1%
4%
566%
-26%
1%
4%
559%
-26%
56%
4%
115%
-22%
Administrative expenses
20%
37%
6%
-11%
367%
-96%
15739% -19%
Other charges
-84%
72%
-10%
-5%
26%
-20%
83%
-11%
119%
184%
-806%
-128%
122%
179%
-806%
-128%
Taxation - Current
118%
193%
466%
-26%
NON MARK-UP/INTEREST
EXPENSES
UNUSUAL ITEM
- Prior years
52%
- Deferred
-112%
1080%
-1658%
-5%
84%
234%
500%
-26%
150%
150%
-423%
-147%
83%
44%
-18%
-5%
117%
83%
53%
-38%
Comparative Analysis shows year by year performance over the last year. In
2006 and 2007 over all lending of the ZTBL shows declining trend while
afterwards jump has been seen on overall lending of ZTBL. Markup /
Interest Expense was much higher on 2007 as compare to 2006 but after
2007 it shows an smooth increase as comparing to Increase in Lending.
2009
2008
2007
2006
ASSETS
Cash and balances with treasury
banks
-18%
62%
-18%
-9%
33%
55%
0%
-9%
Investments - net
-34%
33%
-56%
-7%
Advances - net
14%
0%
16%
-9%
32%
6%
18%
-9%
0%
0%
-100%
-9%
-10%
14%
26%
-9%
10%
9%
3%
0%
Bills payable
56%
42%
17%
11%
Borrowings
0%
0%
0%
0%
26%
50%
9%
43%
Sub-ordinated loans
0%
0%
0%
0%
0%
0%
0%
0%
56%
1462%
0%
0%
Other liabilities
27%
35%
18%
-9%
LIABILITIES
8%
9%
3%
-1%
16%
10%
4%
-1%
Share capital
6%
0%
0%
0%
Reserves
92%
57%
22%
1%
Unappropriated profit
78%
83%
42%
-21%
18%
8%
3%
-1%
-28%
89%
48%
5%
16%
10%
4%
-1%
NET ASSETS
REPRESENTED BY
RATIO ANALYSES
Years
2009
2008
2007
2006
1289%
1419%
2134% 2003%
2005
3148%
2009
2008
2007
2006
2005
32%
49%
45%
60%
94%
Cash to deposit ration Measures the overall cash available by Bank against
the deposits held by Bank. Average Cash to deposit Ratio is 60% which is
very good.
Return on Equity
Year
2009
2008
2007
2006
2005
Return on Equity
24%
15%
8%
6%
7%
Return on Assets
Return on Assets
2009
2008
2007
2006
2005
16%
15%
15%
16%
16%
2009
2008
2007
2006
2005
303%
359%
387%
398%
392%
2009
2008
2007
2006
2005
311%
330%
459%
487%
706%
2009
2008
2007
2006
2005
5%
8%
7%
16%
17%
2009
2008
2007
2006
2005
59%
51%
53%
94%
93%
Profitability Ratio
Profitability Ratio
2009
2008
2007
2006
2005
31%
15%
7%
-2%
4%
SWOT ANALYSIS
STRENGTHS:
ZTBL Minchanabad covers an area of 1372 Sq. km. Almost all the area is
cultivable and fertile land for crop production. Well established M CO
(Mobile Credit Officers) system is the main strength of the
ZTBL as compared to its competitors. Among the field force of
ZTBL Mobile Credit Officers has to play the pivotal role. MCO.s
are Agriculture graduates, who not only provides credit to the
farmer at its door step, but also provides technical know how
for good crop production.
In 2006, the total outstanding farm loans amounted to Rs68.39 billion of which
Rs20.10 billion was NPL. In 2005, the total NPL was Rs23.42 billion out of
total farm loans stock of Rs74.55 billion.
The Zarai Tarqiati Bank (ZTBL) is showing a gradual improvement in
reducing NPLs ratio of farm loans to 22.7 per cent in 2008 from29.4 per
cent in 2007 and 31.4 per cent in 2006. The government controlled ZTBL
remains the single largest operator in farm lending that maintained a stock
of Rs73.62 billion outstanding farm loans in 2008. Of this, Rs16.70 billion
was NPL.
Weaknesses:
Branch is working with 5 Mobile Credit Officers. Branch contained 8019 loan
cases of non- performing and performing loan cases. It means one MCO is
dealing with on an average 1604 loan cases having portfolio of 155.101
millions. It is worth mentioning that such huge volume of portfolio and
large numbers of borrowers is beyond the control of one MCO. It is the
basic reason ofjow_out reach of agri- financing in Minchanabad 2.57%
only.
Recovery proceeding to recover the bank dues has since been suspended due to
political pressure. It may be restored to ensure the recovery of huge amount
of default. Prudential regulations to classify the agri loan are not match
with the income sources of agricultural community as per prevailing
cropping pattern. It may be revised up to the extent of agri- loans
depending upon the harvesting of cash crops.
OPPTURTUNITIES:
For adequate access to agri credit, increasing agri financing institutions and
branches of increase in number of Agri. Credit Officers, enhanced budget
allocation, decrease in cost of credit especially for good repayment master,
training of farmers though Vocational Institutions and field days, publicity
through media, establishment of exclusive agri. T.V. Station, relaxation of
maximum limit of one million for agri. credit, simplification of credit
documentation and loan insurance are of utmost importance which may be
given due weight age.
Development of farmers friendly product to meet with their on farm and off
farm needs on their or steps may be considered e.g. agri. credit card, farm
computerization, debt servicing loans, loan for marketing of agri. produce,
running finance limit, loan for farm utility bills, loan for hiring of stores/ go
downs, loan for construction of stores, cold stores/go downs for custom
hiring and consumption loan for children education/marriage etc may go a
long way in developing agriculture/rural sector.
THREATS:
Previously ZTBL was single largest source of supply of agri. Finance. Now
realizing the potential in this sector, other commercials banks have
stepped in and started financing in the agriculture sector. As a result, share
of ZTBL in total institutional credit has declined to 41% in year 2008.
Rate of mark up is also posing threat to its survival on commercial lines. Mark
up rate of ZTBL is very low i.e. 9% only, while SBP minimum markup rates
have been raised up to 13.5%. Policies of ZTBL to fix the markup rates
are being politicized. Bank is unable to meet the even operational cost
with such very low rate of mark up. It is even lower than inflation rate of
the country. Mostly branches of ZTBL are working in the rental buildings
situated in far from commercial markets. These buildings are not designed
as per seating requirements for staff and general public, visiting to branch.
Social:
Banks always helped people in improvement of living condition of poor
people in various forms like giving loans to poor for starting business or
directly providing them the instruments that could enhance their living
conditions. Similarly UBL always tried to provide the needy people loans
on soft terms and also helped to eradicate unemployment by providing
job opportunities
Technology :
The Banking sector in Pakistan has experienced a rapid transformation. Just
about a decade back this sector was limited to the Sarkari (read
nationalized) and co-operative banks. Then came the multi-national
banks, but these were confined to serving an elite few. One could regard
the past as the 'medieval ages' in the banking industry, wherein every
branch of the same bank acted as an independent information silo and
multi-channel banking (ATMs, Net banking, Tele-banking, etc) was
almost non-existent. Today banks have to look much beyond just
providing a multi-channel service platform for its customers. There are
other pressing issues that banks need to address in order to chalk-out a
roadmap for the future. Here are the top three concerns in the mind of
every bank's CEO. The customer is interested in how he/she can benefit
from the bank and its products. That's why it becomes necessary for a
bank to differentiate its products from the others. Some of the ways in
which differentiation can be introduced are through specialization, new
products, and increasing the value.
CHAPTER # 5.
HUMAN RESOURCE ACTIVITIES
The importance of manpower cannot be denied in any organization. In case
of banks it is the most valuable asset, because the bank is very sensitive
organization and to be in harmony with this sensitivity, need for proper
human resource is felt badly. Critical analysis of ZTBL necessities
recommending suggestions that would increase banks efficiency and
effectiveness.
Computer Trainings:
The present conventional and orthodox training programmers need to be
made more comprehensive and reinforced with inclusion of computer
training courses.
Proper Documentation:
Loans become irrecoverable through court of law in case of default when the
bank fails to prove their claims against the delinquent borrower. If
documents are obtained properly as per terms of the loan it is not
difficult for the counsel of the bank to get decree against the defaulter.
For proper and valid documentation the following aspects must be kept
in mind.
The bank should confirm that standard loan documentation is in place for
each credit facility prior to disbursement. If the documents required
CHAPTER # 6.
WORK DONE BY ME DURING INTERNSHIP
In the next week he told me that now I have to start work in the different
section. I started my internship in account section. The most of the
working was conducted in this section. There was a lot of burden of work
in account section. In this section the following are major activities :Account opening.
Maintaining of ledger
Maintaining of deposit balancing on computer.
Account opening.
In this department daily many peoples come for open the accounts according
to their own choice of account. In PLS Saving account and current
account procedure of opening of account is the same except the initial
deposit.
The account opening form contains the following information's.
The type of account which any person want to be open, he has to
select that.
Nature of account whether individual or proprietorship or other.
Currency (in which want to operate).
Particular of deposits. (Period for operation).
Complete address.
Telephone number.
When this form is filled then signature of the person who want to open the
account are to be taken on the specimen signature card. Then it is
recorded in the PC. Then after a week letter of thanks when received by
the person then a cheques book is issued to him. Now he can withdraw
the amount by tilling cheques up to the extent of his balance, in the
account.
In that account opening I also write the letter to the customer. There are two
letter are written while opening the account
New customer
Introducer of new customer
These are printed letter on which just write the name of person and his
addresser written
in the form.
I issued cheques books. The cheques book is issued after opening of the
account. The
Account No. is stamped by the rubber stamp on each cheque. Then it is given
to the
person.
When all cheques books are issued to the customers then these are recorded in
the cheque books issuance register. All cheque books are recorded with
their a/c number and name of the person.
Cash Section.
I spent one week in the cash counter here I issued token to the customers and
then recorded it into the token book. The procedure of issuing the token
is that when cheque is presented at the counter. Then following things are
checked.
The signatures on front and at the back.
Similarities in the signatures of the issuer of the cheque.
Date.
Amounts whether tally with the amount written in words.
Then token is issued to him and cheques are stamped at the back at which
date and token No. Is filled. Then all cheques arc forwarded to the next
counter where signatures are compared with the signatures in the book
and the balance of the account is checked. If the cheque has not any fault
on it then it is given to cash payment counter and cash is paid to the
customer up to the amount mentioned on the cheques. I spent one week in
this department.
I also completed their pending token books also.
01. Scroll book:
When cash is received at the counter it is recorded in the scroll book.
02. Paying cash book:
The cashier makes entry in the paying cash book when cash is paid.
CONCLUSION
Almost all the ratios show a positive trend, which indicates that
profitability; solvency and liquidity position of bank is sound. It means that the
organization (ZTBL) is working progressively and the management is performing
its role in a very good manner.
66
67