Judul Tesis : Hubungan Kinerja Perawat dengan Mutu

Pelayanan Keperawatan Rumah Sakit Umum

Sultan Sulaiman Kabupaten Serdang Bedagai
Nama Mahasiswa : Elfrida Simanjuntak
Nomor Induk Mahasiswa : 117046029
Program Studi : Magister Ilmu Keperawatan
Minat Studi : Administrasi Keperawatan

ABSTRAK

Hasil survei pendahuluan di Rumah Sakit Umum Sultan Sulaiman

Kabupaten Serdang Bedagai menunjukkan angka produktifitas masih belum
mencapai standar Departemen Kesehatan, belum pernah dilakukan evaluasi
kinerja perawat.Tujuan penelitian ini adalah untuk mengetahui hubungan kinerja
perawat dengan mutu pelayanan keperawatan Rumah Sakit Umum Sultan
Sulaiman Kabupaten Serdang Bedagai. Jenis penelitian adalah korelasi dengan
pendekatan cross sectional. Populasi dalam penelitian ini adalah konsumen
internal yaitu seluruh perawat pelaksana ruang rawat inap sebanyak 70 orang dan
konsumen eksternal yaitu pasien yang telah dirawat selama 48 jam sebanyak 40
orang. Data dikumpulkan dengan kuesioner, dianalisis dengan uji chi-
square.Hasil penelitian menunjukkan bahwa kinerja perawat berdasarkan
konsumen internal mayoritas 80 % baik dan berdasarkan konsumen internal 72,5
% kinerja perawat sedang, dan mutu pelayanan keperawatan berdasarkan
konsumen internal 80 % tinggi dan mayoritas 70 % konsumen eksternal
menyatakan mutu pelayanan keperawatan sedang, dan terdapat hubungan
signifikan antara kinerja perawat dengan mutu pelayanan keperawatan Rumah
Sakit Umum Sultan Sulaiman Kabupaten Serdang Bedagai berdasarkan konsumen
internal dengan p value= 0,002 dan terdapat juga hubungan signifikan antara
kinerja perawat dengan mutu pelayanan keperawatan Rumah Sakit Umum Sultan
Sulaiman Kabupaten Serdang Bedagai berdasarkan konsumen eksternal dengan p

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value= 0,01. Kinerja perawat merupakan salah satu faktor terpenting dalam
menghasilkan mutu pelayanan keperawatan yang memberi kepuasan bagi
konsumen sehingga perlu dilakukan evaluasi kinerja perawat secara terencana dan
berkesinambungan sehingga memotivasi perawat dalam memberikan pelayanan
keperawatan yang baik.

Kata kunci : kinerja perawat, mutu pelayanan keperawatan

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Thesis Title : The correlation between nurses performance

and the quality of nursing care at RSU Sultan

Sulaiman Serdang Bedagai District

Students Name : Elfrida Simanjuntak

Std. ID Number : 117046029

Study Program : Master of Nursing

Major : Nursing Administration

ABSTRACT

The preliminary survey at RSU Sultan Sulaiman in Serdang Bedagai

District shows that productivity rate has not achieved the standard of the

Department of Health and the evaluation on on nurses performance has not yet

been conducted so that the management does not know the nurses performance

and the staffs capability. The objective of the research was to find out the

correlation between nurses performance and the quality of nursing care at RSU

Sultan Sulaiman Serdang Bedagai District. The research used correlation method

with cross sectional design. The population was internal consumers that consisted

of 70 nurse practitioners in the patient wards and external consumers that

consisted of 40 patients who had been treated within 48 hours. The data were

gathered by distributing questionnaires and analized by using chi- square test.The

result of the research showed that based on nurses performance, the majority of

internal consumers were 80% good, based external consumers, 72,5%of nurses

performance was moderate, 80% internal costumer stated that the quality of

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Universitas Sumatera Utara
nursing care was good, and 70% external consumer stated that the quality of

nursing care was moderate. The was significant correlation between nurses

performance and the quality of nursing care at RSU Sultan Sulaiman in Serdang

Bedagai District based internal consumers at p value= 0,002 and was significant

correlation between nurses performance and the quality of nursing care at RSU

Sultan Sulaiman in Serdang Bedagai District based external consumers at p

value= 0,01.A nurses performance constitutes one of the important factors in

yielding the quality of nursing care which gives satisfaction to consumers so hat it

is necessary to evaluate a nurses performance regularly and continuosly so that

she will have motivation to give good nursing care.

Keyword : Nurses Performance, Quality of Nursing Care

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