MARK A.

WISE
972-757-9473 Flower Mound, TX 75028 mark@markwise.net

Seeking Manager or Customer Service position on a high performing team utilizing my Customer Service
focus, Technical/Troubleshooting and Leadership/Manager skills to maximize revenue while exceeding
expectations
PROFESSIONAL EXPERIENCE
Wise Advantage Group Director of Operations 2015-Present
Real Estate Service Provider with $23M in annual sales specializing in Residential Real Estate Services

Performance manages by tracking individual/team goals, schedule internal and external meetings
and training to ensure consistent production.
Incorporate new technologies, applications and policies to ensure an ever increasing positive
customer experience to retain then for life.
Developed employee contracts to ensure business requirements and business process continue to
be followed.
Forecast periodic and annual sales goals and projections including strategy to improve conversion
rates while focused on the client experience.
Negotiate marketing contracts, analyze ROI on marketing budget, and make recommendations for
continuous improvement.
Analyze and report sources of business including revenue generated and costs to acquire clients.
Mentor subordinates and identify KPI (Key performance indicators) to ensure individual and
company goals are met using newly developed applications.
Cisco Systems Systems Engineer III Richardson, TX 2000-2015
Cloud and Managed Service Provider Channels Sales Routing and Switching, Unified Communications, Webex, Optical
Transport, and Internet Security with ultimate customer service and client retention.

Provided training courses with Partner Technical Engineers on new products and technologies.
Supported clients as the Technical Liaison between Cisco Business Units and client business and
technical teams.
Analyzed, prioritized and developed a system to manage $1M training budget to facilitate just-in-time
training based on new product implementation rollout. Negotiated an average of 50% discount from
training partners based on consolidation and commitment of training spend.
Analyzed inefficiencies and duplicity in client support and developed technical training course
outlining how to engage tactical support groups allowing my team to focus on strategic higher
revenue generating activities.
Determined customer/partner network requirements to design efficient, cost effective solutions and
present findings to partner management either by RFQ or presentation/demonstration.
Hekimian Laboratories Supervisor, Engineering and Installation Rockville, MD 1989-2000
Supervise Central Office Engineering & Installation activity for Southwestern Bell Telephone (SBC), SBC Telecom (SBC),
GTE (Verizon), USWEST and many smaller telecommunication companies

Reporting current and planned revenue projections on $800K in annual revenue.

Project managed special customer engineering projects to meet tight deadlines and client
expectations, while engaging and escalating issues while ensuring all are informed of project status.
Worked with key internal and external stakeholders to ensure alignment and project governance.
Analyzed manpower and capital equipment needs for budgeting and forecasting purposes.
Led and in charge of scheduling a team of eight Engineers and up to 80 installation contractors.
Negotiated contractor pool with multiple companies resulting in a 60% cost savings.
Assisted in implementing company-wide standards documentation resulting in ISO 9001
certification.
 (Mark A. Wise Resume, continued)

PUBLIC SERVICE EXPERIENCE

Greater Lewisville Association of Realtors Director Board of Directors 2016-Present

Non-compensated Position Board of Directors Elected by the 1400 members of the association

Analyze, deliberate and direct the vision of the association.

Town of Flower Mound, TX Director Community Development Corporation 2012-Present

Non-compensated Position Board of Directors Appointed by the Mayor of Flower Mound

Deliberate, prioritize and approve funding for all parks projects contained in a $22M budget.

North Central Texas College Curriculum Technical Advisor 2013-Present

Non-compensated Position Recruited by Director of Curriculum during Cisco Lab dedication

Officiator at North Central Texas Colleges Cisco Lab dedication.

Advise curriculum department of emerging technology and facilitate its inclusion in the curriculum.
Analyzed and recommended soft skills and presentation skills to be included in degree plans for
technology disciplines to enhance the overall skills of the graduating student.

Town of Flower Mound, TX Councilmember & Deputy Mayor Pro Tem 2011-2016
Non-compensated Position Elected Official for the Legislative Branch of Municipal Government (Policy Creation)
Elected with 93% of the vote and re-elected unopposed. Selected from 17 candidates to complete unexpired term
due to Councilmember vacancy.

Negotiated $3 billion in new projects focusing on Design Standards to achieve growth while
maintaining the desirable aesthetics. Responsible for approving Economic Development incentives
in excess of $40M.
Conceived and implemented a master project plan for all strategic planning initiatives, which
increased visibility across the Towns departments.
Promoted Flower Mound to hotel developers bringing the first ever hotel to Flower Mound.
Advocated the need for a new senior center and closely worked with architects to ensure the facility
met both the immediate and long term needs of the community.
Partnered with Community Leaders, Educators, Business Owners and Residents to promote and
maintain the Flower Mound lifestyle that has ranked Flower Mound as one of the top 10 places to
live in the nation several years in a row.
Identify responsibilities for Executive staff of four plus 60-70 Boards and Commissions members.
Developed new interview process for Boards and Commissions appointments, which shortened
process by 90%.

EDUCATION & CERTIFICATIONS

Electronic Institutes, Middletown, PA - Associate Degree in Specialized Technology, Electronic & Computer Engineering - 1989

Realtor State of Texas Cisco Certified Internetworking Professional (CCIP)

Leadership Flower Mound Graduate Cisco Certified Network Associate (CCNA)
Certified Negotiation Expert (CNE)x2 Certified Information Systems Security Professional (CISSP)
Rotarian Cross Timbers Rotary Cisco Leadership in Action Graduate
Notary Public - State of Texas Cisco Sales Mastery Course
Microsoft Office Suite