Sample Letter #1: Respond positively to negative

feedback

[Senders Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear [Recipients Name],

Our restaurant manager has forwarded your concern about the food quality to us. Thank
you very much for being very honest and straightforward with your comments. While we
certainly regret the fact that the food served to you did not meet our usual standards,
we also appreciate the opportunity you have given us to improve. Please accept our
sincerest apologies. We hope that you will continue to visit us so that we may be able to
serve you better.

Sincerely,

[Senders Name]
[Senders Title] -Optional-
 Sample Letter #2: Respond positively to negative
feedback

[Senders Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear [Recipients Name],

First of all, we would like to thank you for giving us feedback using our hotline number.
Our representative has taken note of your concern and forwarded it to us. We are very
sorry for not having been able to upgrade your Internet broadband connection within
the promised turnaround time. This was due to some miscommunication within our
dispatching team. We truly regret that this had to happen and are working on improving
our internal processes.

While we understand that there is nothing we can do to change what had already
happened, we would like to make up for our shortcoming by offering you a 10% discount
on this month's subscription. Please accept our apology. Again, thank you very much for
letting us know how we can serve you better.

Sincerely,

[Senders Name]
[Senders Title] -Optional-
 Sample Letter #3: Credit Reference Letter

[Senders Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear [Recipients Name],

This letter is in reference to your credit query on Allison Swenson. Mrs. Swenson has
been a customer of ours for many years. Her business with us was always simple but
always pleasant, as well. In other words, we have never had a problem with her or her
accounts.

Our lenders use a rating system similar to a credit score and I can tell you that Mrs.
Swenson has the top rating we give. She would be a fine credit risk for you company.

Sincerely,

[Senders Name]
[Senders Title] -Optional-

[Senders Name]
[Address line 1]
Sample Letter #: Express appreciation to an employee

[Address line 2]
[State, ZIP Code]

[Letter Date]

[Recipients Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear [Recipients Name],

You had such a significant contribution to the Rainbow Homes project, and we are
eternally grateful. I, and the rest of the team, would like to say thank you. We especially
appreciated that you always go the extra mile just to accomplish everything before the
deadline. The way you motivate your people to give their best is also very remarkable.
You truly lead by example.

Again, thank you so much for your dedication. We sincerely wish you all the best in your
future transactions.

Sincerely,

[Senders Name]
[Senders Title] -Optional-
 From:

United Bank of America

1447 Briarwood Road
Anderson, MO 64831
February 13, 2011
To:

Jon C. Brandy
Manager
Falkland Enterprise
732 Green Avenue
Oakland, CA 94612

Re: Credit Approval

Dear Mr. Brand

The Bank has reviewed your application for credit, and it is our pleasure to
notify you that your credit application is now approved with an account
opened for your convenience. Your credit limit is approved $50,000 with a
2% interest on the monthly outstanding amount. Billings will be done once a
month before the 25th of each month.

Should you require a higher credit limit for any particular transaction, you
would have to make a request to the Bank prior to using your credit. A call
will facilitate that request.
Please inform the Bank immediately should your credit requirements or
contact information change.

Thank you for choosing United Bank of America for all your business
transaction needs.

Sincerely yours,

United Bank of America

 [Senders Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]

Sample Letter #13: Clothing Offers

[Letter Date]

[Recipients Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear [Recipients Name],

A lot of people are initially skeptical about the prices that Amber Denim Unlimited has
to offer. We are definitely aware that they are so much cheaper than all other brands.
However, the explanation does not lie in the questionable quality that our competitors
are saying about us. We assure you that we only give the best to our customers.

So why are our prices so low?

It's all really simple. We rely on the volume of orders that come in to make up for the
deficit in the selling price that we offer. Obviously, because so many orders are made by
our customers, we can afford to set a low price.

So you don't have to worry about shipping costs or other fees. The prices that you see
on our catalogues are all that you have to pay for. There are no other hidden charges.

And let me just say again that our jeans are made with the highest quality fabric meant
to last for years to come. We guarantee that.

Look more closely at what we have to offer you by reading through our catalogue. I'm
sure that by the time you get to the last page, you'll have picked more than just one
that you'd like to buy.

Trust in the Amber Denim Unlimited brand. Cheap prices and high quality. You can't ask
for more than that.
Sincerely,