Professional Documents
Culture Documents
The birth of Home Development Mutual Fund (HDMF), more popularly known as the Pag-IBIG
Fund, was an answer to the need for a national savings program and an affordable shelter
financing for the Filipino worker. The Fund was established on 11 June 1978 by virtue of
Presidential Decree No. 1530 primarily to address these two basic yet equally important needs.
Under the said law, the Social Security System (SSS) shall administer the funds of private
employees, while the Government Service Insurance System (GSIS) shall administer the funds of
government employees.
Less than a year after, on 1 March 1979, Executive Order No. 527 was signed. The order directed
transferring the administration of the Fund to the National Home Mortgage Finance Corporation
(NHMFC), which was one of the operating agencies of the then Ministry of Human Settlements.
Seeing the need to further strengthen the stability and viability of the two funds, Executive Order
No. 538 was issued on 4 June 1979, merging the funds for private and government personnel into
what is now known as the Pag-IBIG Fund. However, it was only on 14 December 1980 when
Pag-IBIG was made independent from the NHMFC with the signing of PD 1752, which is
recognized as the Pag-IBIG Fund Charter. With the improved law in effect, the Funds rule-making
power was vested in its own Board of Trustees. Likewise, PD 1752 made Pag-IBIG membership
mandatory for all SSS and GSIS member-employees.
Months after former President Corazon C. Aquino assumed leadership of the country, Pag-IBIG
contributions were suspended from May to July 1986. On 1 August 1986, former President Aquino
directed the resumption of Pag-IBIG membership under Executive Order No. 35. Membership was
still on a mandatory basis but under more liberal terms. The employee and employer contribution
rates were reduced, and the Maximum Fund Salary was raised from P3,000 to P5,000.
1 January 1987 marked the return of the Pag-IBIG Fund to a voluntary program under Executive
Order No. 90. It was during the years as a voluntary fund that Pag-IBIG introduced innovative
benefit programs that heeded the calls for expansion of membership, and addressed the immediate
financial as well as housing needs of its members.
After eight years as a voluntary fund, Pag-IBIG membership reverted to mandatory on 17 June
1994 when President Fidel V. Ramos signed Republic Act 7742. The new law became effective on
1 January 1995.
More than a decade after RA 7742 was implemented, the Pag-IBIG Fund continues to be a strong
partner in realizing Filipino workers dreams. Recognizing Pag-IBIG Funds contributions and the
need to further strengthen its capability as the biggest source of housing finance in the country to
date, President Gloria Macapagal-Arroyo signed into law Republic Act No. 9679 or the Home
Development Mutual Fund Law of 2009 on 21 July 2009, and making Pag-IBIG membership
mandatory for all, including Filipinos employed by foreign-based employers. Now more than ever,
Filipino workers will enjoy the benefits that are available only to Pag-IBIG members.
Pag-IBIG is an acronym which stands for Pagtutulungan sa Kinabukasan: Ikaw, Bangko, Industriya
at Gobyerno. To this day, the Pag-IBIG Fund continues to harness these four sectors of the society
to work together towards providing Fund members with adequate housing through an effective
savings scheme.
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VISION
MISSION
GOALS
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HOUSING LOAN AVAILMENT
There are two (2) modes of applying for a Pag-IBIG housing loan:
To qualify for a Pag-IBIG housing loan, a member shall satisfy the following
requirements:
1. On Pag-IBIG Membership
A member who has contributed for at least two (2) years shall be
required to pay the upgraded monthly savings rates upon housing loan
takeout and onwards.
A new member who wishes to apply for a housing loan and remit his
monthly savings in lump sum shall be required to pay monthly savings
that correspond to the loan amount applied for to cover the 24 months
membership requirement. Lump sum payment of savings shall be
considered a single monthly savings for the applicable month as of the
payment date.
Similarly, a member who has existing monthly savings that are still
short of the 24 monthly membership requirement may pay his monthly
savings for the succeeding months in lump sum based on the monthly
savings that correspond to the loan amount applied for.
After filing the housing loan application, the borrower shall pay his
monthly savings based on the mandatory rate until loan approval.
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Pag-IBIG Overseas Program (POP) monthly savings of Overseas
Filipino Workers (OFWs) who are Pag-IBIG I members shall be
considered in counting the total number of monthly savings for
availment of housing loans.
2. Not more than sixty-five (65) years old at the date of loan application and
must be insurable; provided further that he is not more than seventy (70)
years old at loan maturity;
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HOUSING LOAN AVAILMENT
(Complex Transaction)
Processing Time
Processing Fee
Basic Requirements
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Procedure
Person Responsible
STEP 1 Go to the Pag-IBIG NCR/Regional Branch
3 minutes
For NCR, proceed to the Members
Services Support Division-Servicing
Department servicing counter.
For Regional Branch, proceed to the
Housing Loans Division (HLD) servicing
counter.
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STEP 2 For NCR, proceed to the Cash Division- Person Responsible
2 minutes Loans Management Group.
For Regional Branch, proceed to the Cash
and Administrative Services Division.
Cashier II
Present POF (2 copies) and pay the
P1,000 processing fee and/or lump sum
payment of monthly savings, if any.
Get Pag-IBIG Fund Receipt (PFR, copy 1)
and POF (copy 1).
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Stage 3: Approval of housing loan application
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3. For registration and transfer of title,
please refer to Guide on the
Registration and Transfer of Title on
pages 17 and 18.
Notes:
1. The Loans Evaluation Division-Evaluation Department/Housing Loans Division shall
evaluate the documents submitted.
2. The Cash Division-Loans Origination Group/Cash and Administrative Services
Division shall process the Check.
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STEP 2 Upon receipt of call on check availability, Person Responsible
5 minutes go to the Pag-IBIG NCR/Regional Branch.
For NCR, proceed to the Cash Division-
Loans Origination Group.
For Regional Branch, proceed to the Cash
and Administrative Services Division.
Present 2 valid IDs (refer to page 18) and
get Check.
Notes:
1. The Check shall be issued to the Seller
for the following loan purposes:
Purchase of Residential Unit, Lot
Purchase, Purchase of Lot and
Construction of House.
2. In case Check will be claimed by an
authorized representative, submit a
notarized Special Power of Attorney
Check Release
(SPA) and 2 valid IDs each of the
Controller
Principal and Attorney-in-Fact.
3. For loans with House Construction or
Home Improvement, loan proceeds
shall be released on a staggered basis
depending on the progress of the
construction. (Refer to House
Construction or Home Improvement with
Staggered Releases).
30 minutes
For payment of HL amortization thru
Post-Dated Checks (PDCs)
Issue 12 PDCs to cover the 1 year monthly
amortization.
Notes:
1. Upon consumption of 10 PDCs, issue
12 new PDCs (exclusive of the
remaining 2 PDCs).
2. You may claim your Pag-IBIG Fund
Receipts at the Pag-IBIG Branch where
you issued your PDCs.
Get Acknowledgement Receipt (AR) and
copy of Notice of Installment/Amortization.
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5 minutes For payment of housing loan amortization thru Person Responsible
salary deduction
END OF TRANSACTION
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DOCUMENTS REQUIRED UPON LOAN APPLICATION
1. Housing Loan Application (2 copies) with recent ID photos of borrower
2. Membership Status Verification Slip (MSVS)
3. Proof of Income
3.1 For Locally Employed, any of the following:
a. Notarized Certificate of Employment and Compensation (Employers
format) and for government employees one (1) month payslip, within 3
months prior to date of loan application
b. Latest Income Tax Return (ITR) for the year immediately preceding the
date of loan application, with attached W2 form, stamped received by the
BIR/Certificate of Tax Withheld (BIR Form No. 2316)
3.2 For Self-Employed/Other Sources of Income, any of the following:
a. ITR, Audited Financial Statements, and Official Receipt of tax payment
from bank supported with DTI Registration and Mayors Permit/Business
Permit
b. Commission Vouchers reflecting the issuers name and contact details (for
the last 12 months)
c. Bank Statements or passbook for the last 12 months (in case income is
sourced from foreign remittances, pensions, etc.)
d. Copy of Lease Contract and Tax Declaration (if income is derived from
rental payments)
e. Certified True Copy of Transport Franchise issued by appropriate
government agency (LGU for tricycles, LTFRB for other Public Utility
Vehicle or PUVs)
f. Certificate of Engagement issued by owner of business
g. Other document that would validate source of income
3.3 For Overseas Filipino Workers (OFWs), any of the following:
a. Employment Contract (with English translation if in foreign language)
b. Original Employers Certificate of Income (with English translation if in
foreign language). If document submitted is photocopy, it shall be duly
certified/initialed by Pag-IBIG Fund Information Officer assigned in the
country where the member works.
c. Other Proofs of Income, whether original or photocopy, shall be duly
certified/initialed by Pag-IBIG Fund Information Officer assigned in the
country where the member works.
4. Photocopy (back-to-back) of one (1) valid ID of Principal Borrower and Spouse,
Co-Borrower and Spouse, Seller and Spouse and Developers Authorized
Representative and Attorney-In-Fact, if applicable.
5. Authorization to Conduct/Credit Background Investigation
6. For OFW members, Special Power of Attorney notarized prior to date of
departure or duly certified and authenticated by the Philippine Embassy or
Consulate in the country where the member is staying, if abroad. If SPA is
without the red ribbon of Consulate Office, the SPA must have a duly stamped
notarial seal.
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7. Insurance Coverage
a. Health Statement Form (Medical Questionnaire)
OFW members over 60 years old
Loans over P2.0 M to P6.0 M and for borrowers aged up to 60 years old
b. Health Statement Form (Medical Questionnaire) and Full Medical Examination
Borrowers over 60 years old
8. Marriage Contract (For all married borrower/s and co-borrower/s)
9. Birth Certificate or any proof of relationship, if with co-borrower/s
10. Certified true copy of Transfer Certificate of Title (TCT) (latest title)
11. For Condominium Unit, Certified True Copy of present TCT and CCT
12. Photocopy of Updated Tax Declaration and Updated Real Estate Tax Receipt
13. Location Plan and Vicinity Map
14. For new member or member with less than the required number of monthly
savings, photocopy of Pag-IBIG Fund Receipt (PFR) representing lump sum
payment of monthly savings.
15. Approved letter request to re-avail of a Pag-IBIG housing loan (for member/s with
housing loan that was foreclosed, cancelled, bought back due to default or
subjected to dacion en pago).
The Pro-forma Health Statement Form (Medical Questionnaire) is available at the
Members Services Support Division-Servicing Department for NCR or at any Pag-IBIG
Regional Branch or downloadable from the Pag-IBIG website, www.pagibigfund.gov.ph.
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DOCUMENTS REQUIRED PRIOR TO LOAN RELEASE
1. TCT/CCT in the name of the borrower (if applicable) with proper mortgage annotation
in favor of Pag-IBIG Fund (Owners Duplicate copy)
2. Certified true copy of TCT/CCT in the name of the borrower/co-borrower/s (if
applicable) with proper mortgage annotation in favor of Pag-IBIG Fund (RDs copy)
3. For properties that are subject of an heirs lien under Section 4 Rule 74 of the Rules
of Court, surety bond (not an heirs bond) that shall answer for the payment of the
outstanding loan obligation still due to the Fund in the event that another person
including an heir of the registered owner would lay a claim against the property
offered as security
4. Photocopy of New Tax Declaration and Updated Real Estate Tax Receipt in the
name of the borrower and co-borrower, if applicable
5. Notarized Loan and Mortgage Agreement duly registered with Registry of Deeds with
original RD stamp
6. Duly accomplished/notarized Promissory Note
7. Disclosure Statement on Loan Transaction
8. Collection Servicing Agreement with Authority to Deduct Loan Amortization or Post
Dated Checks, if applicable
9. Proof of Billing Address
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GUIDE ON THE REGISTRATION AND TRANSFER OF TITLE
1. Proceed to Bureau of Internal Revenue (BIR) that has jurisdiction over the
property:
- Present Deed of Absolute Sale (DOAS) and Loan and Mortgage Agreement
(LMA).
- Request computation of Documentary Stamps and Capital Gains Tax.
- Pay Documentary Stamps and Capital Gains Tax at designated bank.
- Present bank receipt.
- Request issuance of Certificate Authorizing Registration (CAR).
2. Proceed to Registry of Deeds (RD) that has jurisdiction over the property:
- Present the following documents:
* Certificate Authorizing Registration (CAR)
* Deed of Absolute Sale (DOAS)
* Loan and Mortgage Agreement (LMA)
- Pay transfer tax and registration fees.
- Request for the following:
* Issuance of new title under borrowers name
* Certified true copy of new title
* DOAS stamped received
* LMA stamped received
* Certified true copy of the TCT/CCT (new-RDs copy)
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2. Upon completion of house construction or home improvement, proceed to Local
Government Units Engineering Office that has jurisdiction over the property:
- Present Certificate of Completion.
- Secure Occupancy Permit.
C. For Refinancing,
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HANDLING MEMBERS SUGGESTION/COMPLAINT
Your opinion is of great importance to us. You may send us your suggestions,
complaints, or any concern through any of the following:
Servicing Counters
For NCR provident-related concerns, please visit the Pag-IBIG Branch maintaining
your records. However, for housing-related concerns, you may visit us at 2/F, 409
JELP Business Solutions Bldg., Shaw Boulevard, Mandaluyong City.
For those in the regions, you may raise both your provident- and housing-related
concerns to the branch maintaining your records.
Forms
Please accomplish the Customer Service Feedback Form (CSFF) or the Customer
Complaint Form (CCF). These forms are available at various counters of any
Pag-IBIG Office. You may drop the accomplished form/s at designated
Suggestion/Complaint Boxes upon your visit.
Letters
You may also send your letters directly to the concerned Pag-IBIG Branch,
addressed to the Office of the Manager.
E-mails
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Pag-IBIG Hotline
For your immediate concerns, you may also reach us at 724-4244 (Pag-IBIG), from
Monday to Friday between 8:00 am and 5:00 pm. However, you may also call the
Marketing and Enforcement Division of the concerned branch at telephone numbers
indicated under List of Branches.
Rest assured that we shall carefully evaluate your concerns and shall respond to you
immediately. Likewise, we shall give your complaints considerable attention
according to the following:
Thank you for your continued support to the Fund. We look forward to bringing you
and all our members a more responsive service.
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Pag-IBIG Branch Areas of Coverage
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LIST OF Pag-IBIG OFFICES AND BRANCHES
NCR
SERVICING DEPARTMENT
2/F, 409 JELP Business Solutions Building,
Shaw Boulevard, Mandaluyong City
6547230
NORTHERN LUZON
LA UNION DAGUPAN SAN FERNANDO TUGUEGARAO
Pag-IBIG Fund Bldg. Government Rudel Building, Perez Boulevard Suburbia Commercial Center Ong Chong Bldg.
Center. Brgy.Sevilla, cor. Guilig Street, Dagupan City, Maimpis, City of San Fernando, 88 Del Rosario St.
San Fernando City La Union Pangasinan Pampanga Tuguegarao City, Cagayan
072-2425588 to 89 loc. 202 075-5223865/3266 loc 200 045-8604490 loc. 118 / 078-8441448/2285 loc. 111/113
Vigan Extension Office MALOLOS 045-8612686 Isabela Extension Office
Ground Floor, CAP Bldg. 2nd Floor, North Centrum Bldg. Tarlac Extension Office 2nd Floor, Bucag Bldg.
Florentino St., Vigan City Tabang, Guiguinto, Bulacan Benin Bldg. Zamora Street cor. Faustino L. Dy & Canciller
072-6321118 044-7940549 loc. 208 San Roque, Tarlac City Sts. Cauayan City Isabela
Ilocos Norte Extension Office 044-7944309 045-6286025 to 26 078- 634-5156/ 652-2883
WC Bldg., Brgy. #10 Cabanatuan Extension Office DINALUPIHAN Nueva Vizcaya Extension
D. Samonte St., Laoag City Duran Building, Quezon District NEJ Bldg. San Ramon Highway Office
077-7704699/7705216 Maharlika Highway, Dinalupihan, Bataan BAJ Bldg., Mabini St. Solano,
BAGUIO Cabanatuan City 047-4811181 Nueva Vizcaya
G/F Insular Life Bldg. Abanao Ext. cor. 044-6001225/463-1692 078-3266113/3267811
Legarda Road, Baguio City Baler Service Desk
074-6191330/2710 local 202 Baler Municipal Building
Poblacion, Baler, Aurora
042-722-0000
SOUTHERN LUZON
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VISAYAS
NORTHERN MINDANAO
SOUTHERN MINDANAO
DAVAO CITY TAGUM GENERAL SANTOS CITY KIDAPAWAN
Pryce Tower Condominium Nicoles 22 Building, Assessors 2nd and 3rd Floors, RDRDC 3rd Floor Evas Mall Bldg.
Pryce Business Park, Bajada Village, Apokon, Tagum City Building, Santiago Boulevard, Quezon Blvd., Kidapawan City
8000, Davao City 084-2161182 General Santos 064-5210253
082-2241793 083-5541713 Cotabato Extension Office
Koronadal Extension Office 6th Floor, Cotabato Yu Ekey
2nd Level Fitmart Mall of Marvel Marketing Bldg., Don Rufino
National Highway, Alonzo St., Cotabato City
Koronadal City 064-4213120/4213332
083-2288125
Disclaimer
The provisions in this Charter may be revised or modified in accordance with new as well as amended guidelines and procedures any time
without prior notice to the members. In such cases, the updated versions of the Citizens Charter may be accessed through the Pag-IBIG Fund
website at www.pagibigfund.gov.ph.
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