JORDAN V.

RUSSO
112 English Village Road |MANCHESTER, NH 03102|(401) 477-3006
jordan.v.russo@gmail.com

Objective and Profile summary

Reliable, personable, and confident young professional with an outstanding
academic background and broad experience base seeking position from which to
make immediate contributions using my superior analytical, writing, and
customer service skills

Current Position
Content Architect January 2015 -
Present
Southern New Hampshire University COCE | Manchester, NH
Build new online courses into Blackboard by incorporating the blueprint provided
by the deans, instructional designers, and subject matter experts
Meet with the other members of the Academics Department to provide any
information they may need when designing a new course (be the Blackboard
representative)
Work with other members of the New Development Team to discuss innovative
ways to add new mediums for content into Blackboard

Management Experience
Course Development Specialist II May 2014
January 2015
Southern New Hampshire University COCE | Manchester, NH
Trained newest members of the Maintenance Team on how to prepare courses for
the upcoming academic term
Conducted interviews for the hiring of new maintenance team members
Collaborated with the Lead Course Maintenance Specialists to solve disputes and
issues within the team
Organized the training process for future CDS IIs in case of my absence
Oversaw the development of several unique projects, both short-term and
recurring from term to term
Handled claims from instructors, deans, and other COCE personnel regarding any
technological problems with the online courses

Intern
January May, 2013
Manchester Historical Association| Manchester, NH
Hand-picked for this nominative practicum in museum management
Principally responsible for data input and digital archive construction
Conducted supporting research for grant writing, preservation award validation,
and exhibits
Coordinated on-site support for numerous VIP invitational events

Assistant Manager (Seasonal) April

2009 June 2012
Exeter Country Club| Exeter, RI
Oversaw all pro shop retail operations including inventory control, merchandise
layouts, sales, and accounts reconciliation for transactions exceeding $10,000
daily during peak season
Responsible for all daily course operations including reservations as well as
coordination and support of private and corporate functions
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Directly responsible for resolution of all customer service-related issues

Supervised five direct reports

Other Employment
Course Development Specialist I September
2013 May 2014
Southern New Hampshire University COCE | Manchester, NH
Maintained the current courses provided by the university by making sure no
online content had been broken or removed from the internet
Contributed to several side projects for other teams within the Academics
department, including the Learning Resources Team, the Editing Team, the New
Development Team, and the Instructional Design Team

Office Staff June

2005 May 2013
Wood River Foods, Inc. | Charlestown, RI
Manage several accounts and associated marketing portfolios
Conduct quarterly analysis using projection spreadsheets
Analyze historical account files and provide database and other information
management functions such as preparation of correspondence

Retail and Maintenance Staff (Seasonal) April

2006 April 2009
Exeter Country Club Pro Shop | Exeter, RI
Provided routine and service maintenance on clubhouse, course grounds, carts
and other equipment
Responsible for inventory and control of all course-owned rental equipment
Stocked all merchandise for wide retail inventory

Education
Southern New Hampshire University | Manchester, New Hampshire
2016 Present
Master of Arts in History degree candidate
Courses in progress; anticipated completion Fall 2018

Southern New Hampshire University | Manchester, New Hampshire

2009 - 2013
Bachelor of Arts in History with minors in Political Science and Criminal Justice
3.55 GPA Deans or Presidents list every semester enrolled; graduated Magna
Cum Laude
Recipient of History Departments 2013 graduating senior Outstanding Student
Award

Richmond, the American University in London| London, United Kingdom

Summer 2012
Spent one semester in London; studies focused on Medieval European civilizations
and museum curation

Technical Skills
PC and Macintosh proficient; skilled in Microsoft Office
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Have experience working in HTML, Blackboard LMS

Attended seminar and completed workshop for Quality Matters

Volunteerism
Exeter, RI Fire Station support team
Breakfast with Santa program for underprivileged youth

References and Writing Samples

Available upon request