An Indicative Procedure & Guidelines Handbook for CBS Finacle Workflows

An Indicative Procedure & Guidelines
Collected & Compiled at

CBS Circle Processing Centre (CBS CPC), Odisha, Bhubaneswar
With worthy active remarkable co-operation from all Finacle Users
1st Edition 1st August 2016
Email IDs of CPC Odisha:

cbscpc.od@indiapost.gov.in
spocodisha@gmail.com
finacleuserid.cpcodisha@gmail.com
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A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW 1 Edition, 1 Aug 2016: CBSCPC, Odisha Page 1 of 79
Preface
On the outset of migration from Sanchay Post to CBS Finacle of M/s Infosys Ltd., the scenario of work process at
Post Offices changed almost to Banking procedure. The CBS Finacle is an internet base application. Except some
desktop settings, there is no client software. Its front end/ end users operation is mostly based on commands
called as Menus. To perform different operations in CBS Finacle the Users are mostly depending upon training
materials of M/s Infosys / FAQs of DMCC Chennai /different web sites.
The training and live work environment at counters is quite different. There are certain situation/operation which
mostly does not come in training (e.g. EOD, auto creation of unwanted A/cs, their verification/cancellation etc.).
To coup up with the situation, the staff of CPC, Odisha, Bhubaneswar & WTC, Bhubaneswar O/o Chief PMG, Odisha
Circle, Bhubaneswar worked together to bring forward a CBS FINACLE WORK FLOW PROCESS to guide the Users
of Finacle to the best. The CBS FINACLE WORK FLOW PROCESS is prepared collecting the themes from different
sources as mentioned above as well as from live work environment of counters. We tried our best to arrange the
modules in alphabetical orders (A-Z).
With remarkable suggestions from different offices, cooperation of PMU Cell & WTCs of Odisha, the CBS FINACLE
WORK FLOW PROCESS has been revised from time to time to facilitate & guide the end users to perform utmost
error free operation in live work environment at counters. Till date the following releases of CBS FINACLE WORK
FLOW PROCESS has been made.
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1. CBS FINACLE WORK FLOW PROCESS 1 Edition on 26 January 2015
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2. CBS FINACLE WORK FLOW PROCESS 1 Edition Revised on 2 February 2015
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3. CBS FINACLE WORK FLOW PROCESS WITH BO TRANSACTIONS 2 Edition 1 April 2015
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4. CBS FINACLE WORK FLOW PROCESS WITH BO TRANSACTIONS 2 Edition (Revised) 1 May 2015
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5. CBS FINACLE WORK FLOW PROCESS WITH BO TRANSACTIONS 3 Edition 15 August 2015
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6. CBS FINACLE WORK FLOW PROCESS WITH BO TRANSACTIONS 4 Edition 2 October 2015
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7. CBS FINACLE WORK FLOW PROCESS WITH BO TRANSACTIONS 5 Edition 12 February 2016 (6 Edition
detailed CBS FINACLE WORK FLOW PROCESS WITH BO TRANSACTIONS is going to be released soon).
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This is the 1 Edition of the booklet A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW WITH BO
TRANSACTIONS.
Most of the POSB Rules & SB Orders are same for CBS & non-CBS Offices. But some POSB Rules & SB Orders are
different for CBS & non-CBS Offices. POSB Rules & SB Orders referred to in this booklet is applicable to CBS offices.
Every effort has been made to the best to make this revised booklet better & error free. If still exists any
unintentional / typographical error / mistake, or any suggestion to improve the booklet, may kindly be brought to
the notice in the following email ID or Telephone.
SPoC & Supervisor, CBS CPC Odisha, Bhubaneswar spocodisha@gmail.com Tele: 0674-2575449 / 2570268
KN Satapathy, Sys Admin. knsatapathy@gmail.com 9439856782 (Mobile)
Compilers : CBS Circle Processing Centre, Odisha
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Contents for Finacle Hand Book Page
1 Introduction and Important Notes on POSB & Finacle 4
2 Some important major changes implemented on introduction of Finacle 5
3 Important points on New A/c opening, A/c Closure (Norma & Claim) and A/c Transfer 5
A Counter Work Flow Process 8--67
4 Agent Portal (Business ,Commission & Management) 8
5 Atal Pension Yojana (APY) 9
6 ATM Operation 11
7 Cheque Clearing (Inward & Outward) Rejection Steps & Out Station Cheque Collection 13
8 Cheques: Rejection of Cheques (In Outward & Inward Zone) Steps 15
9 Cheques: Inward Clearing Process --------- Outward Clearing Process 16, 17
10 Cheques: Outward Clearing -CBS HO/SO not dealing with clearing house 18
11 Cheques: Out Station Cheque for Collection --------------------------- Cheque Dishonour & Collection fee 19
12 Cheques: Cheques sent for collection before migration but received after migration 19
Common Menu A/c Conversion (Single to Joint & Vice versa, Minor to Major), CTM, CXFER, 20
13 Funding by Transfer, HCASHPND, , Name change, Nomination, UCR
14 Customer Identification File (CIF) ------------- Discontinued Scheme 22, 23
15 Day End Process in Finacle : EOD (COD) / BOD: Closing a Days Work ------------------ ECS 24, 26
16 Exceptional Schemes /Closure 27
17 Find out new account No. for old account No. ---------- Freezing of A/c 28
18 Inventory Management - Certificates & Cheques 29
19 Lien Maintenance -------------- National Savings Scheme (NSS) A/c ---------------- Office A/c 30, 31
20 Other SOL Transaction (Inter SOL Transaction) 33
21 Pay, Other Bill & SB Bulk Uploading ---------------------- Pledging of A/cs 33, 35
22 Pradhan Mantri JeevanJyoti Bima Yojna ( PMJJBY) & Pradhan Mantri Suraksha Bima Yojna( PMSBY) 35
23 Public Provident Fund (PPF) A/c --------------------------- PPF Loan / Withdrawal 36, 38
24 Recurring Deposit (RD) A/c --------------------------- RD Loan / Half Withdrawal 39, 41
25 Savings Accounts (SB) A/c ----- SB: POSB Cheque Book Maintenance / POSB Cheque Stop Payment 42, 44
26 Savings Certificate: KVP / NSC (Old prior to 01.07.2016 & From 01.07.2016) 44, 47
27 Specimen Signature 48
28 Standing Instructions Maintenance ----- Sukanya Samriddhi Accounts (SSA) 48, 49
29 TDA -Term Deposit Accounts: (TD/ MIS / SCSS) --- TD & MIS (Extra / Special) -- SCSS (Extra / Special) 50, 52, 53
30 TDS -- ----- Transaction: its ID, Cancellation (including New & Fake New A/cs) & Verification 54, 55
31 Vault Transactions 56
32 Wrong Postings/ A/c opening & its Rectification 57
33 Works that can be initiated by Supervisor/ Postmaster 59
34 BO Transactions 59
35 Day to day Transactions Reports View / Print (Production & MIS Server) - List of Finacle Reports 63
36 Reports (Inquiry - View / Print) 67
B SOSB Work Process at HPO 68
C SBCO Work Process at HPO 69
D Annexures (37 to 43) 70--79
37 How to get it if forget to note 70
39 Settlement of Balance Differ cases and correction of Date of open/issue 71
40 Submission of Documents to CBS CPC & its preservation 71
41 Frequently Used Menu Options / Commands 72
42 List of Users Menu in CBS Finacle 73
43 Telephone Nos. / email IDs related to CBS Finacle (CBS CPC Odisha, DOP Networking & Anti-Virus) 79
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CBS FINACLE WORK FLOW PROCESS (AN INDICATIVE PROCEDURE & GUIDELINES)
Govt. of India authorizes POSB to run in CBS vide SB Order No.05/2014. Some POSB Rules & SB Orders are
different for CBS & non-CBS Offices. POSB Rules & SB Orders referred to in this booklet is applicable to CBS offices.
Introduction and Important Notes on POSB & CBS Finacle:-

1. POSB Schemes in nut shell: For details refer Govt. of India POSB Orders issued from time to time.
POSB Introduced / Maturity period + # A/c type Min. Deposit No. of Deposit /
Schemes Reintroduced Extension if any & Max. No. Amount Maximum Deposit
of joint A/c in an A/c
holder in an
a/c
KVP (Known Re- 23/09/2014 08 Years 04 Months S, JA, JB. 1000 One. No limit.
as KVP14) 02
09 Years 02 Months
from 01.04.2016
KVP16 01.07.2016 09 Years 02 Months S, JA, JB. 1000 (No One. No limit. One
(Sale of preprinted 02 denomination) A/c for one
KVP Discontinued) purchase form
MIS 15/08/1987 6Years up to S, JA, JB. 1500 One. Single
30/11/2011. 5Years 03 a/c=4.5Lakhs, Joint
from 01/12/2011. a/c = 09Lakhs
NSC VIII 08/05/1989 6Years up to S, JA, JB. 100 One. No limit.
30/11/2011. 5Years 02
from 01/12/2011.
NSC VIII 01.07.2016 5Years (Sale of S, JA, JB. 100 (No One. No limit. One
(NSC16) preprinted NSC 02 denomination) A/c for one
Discontinued) purchase form
NSC IX 01/12/2011 10 Years S, JA, JB. 100 One. No limit.
(Discontinued 02
from 20.12.2015)
NSS Discontinued ---- NA ---- ----
PPF 01/01/1979 15 Years + 5Yrs + 5Yrs S. Joint not 100 to open, Multiple. 1.5Lakhs
+ 5Yrs (Max. 30Years) allowed but 500 in a in a Financial year
Fin. Year
RD 01/04/1970 05 Years + 5Yrs S, JA, JB. 10 Sixty + sixty. No
(Max.10Years) 02 limit. Denomination
is multiple of 5.
SB - General Since 1882 ----- S, JA, JB. Non-CQ=50. * Multiple. No limit.
03 CQ=500.
SB ----- S, JB* Non-CQ=50. Multiple. Deposit
Pension CQ=500. by Dept. only. No
limit.
SB ----- JA. 03 Non-CQ=50. Multiple. No limit.
Sanchayika CQ=500.
SB - Basic 20/05/2013 ----- S, JA*. 02 Zero Multiple. No limit.
Savings A/cs
SCSS 02/08/2004 05Yrs+03Yrs(Max. S, JA*. 02 1000 One. 15Lakhs
8Yrs)
SSA 22/01/2015 21Years S*. No 1000 in a Fin. Multiple. 1.5Lakhs
Joint A/c Year in a Financial year
TD 1/3/5Years from 1/ 2 / 3 / 5 Years (Re- S, JA, JB. 200 One. No limit.
16/03/1970. deposit through SAS 02
2Years from not allowed)
01/08/1973
# A/c type: S=Single; JA=Joint A; JB=Joint B * Condition applied $ SB CQ A/c not permitted for
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Some important major changes implemented on introduction of Finacle.
1. Finacle is an internet base application. Every user must have a User ID & Password.
2. Each CBS Post Office has a 08 digit code called SOL ID. It consists of Pincode plus 02 digit (e.g. 75100100)
3. Each customer / depositor must have a CIF (Customer Information File) which contains different information
(Bio-data). CIF & customer / depositor is identified by a 09 digit unique ID called as CIF ID.
4. Date of Birth for all accounts is mandatory and it treats all depositors of age below 18 years as minor. Entry
of Date of Birth in CIF is mandatory. Entering of Last & short name is also mandatory. When there is no last
name for a customer, first name should be entered as last name.
5. Opening of New A/c, storage of specimen signature & photograph are done with reference to CIF ID of the
depositor. One CIF ID can contain more than one A/c.
6. Each Counter Postal Assistant (CPA) must have a Teller A/c. Without Teller A/c financial transactions cannot
be done and the same will also not appear in LOT. Except CPA no other user has Teller A/c.
7. Finacle generates unique Transaction ID for each and every Debit (withdrawal) & credit (deposit) transaction
done. It should be noted on the vouchers.
8. Some specific transactions are to be initiated by Supervisor / Postmaster. Otherwise each and every
Financial and non-financial transactions should be initiated by the CPA and to be verified by Supervisor.
9. Each Agent is provided with an ID in Finacle. MPKBY Agent is provided with Internet User ID & Password for
preparing RD schedule.
10. There is no passbook stock in Finacle. It has to be maintained manually.
11. Interest of MIS/SCSS/TD flows to Sundry A/c or customers Savings A/c. Sundry A/c earns no interest.
12. A/cs earn no interest for opening date and earn interest on maturity date.
13. If interest payment due date falls on Sunday / Holidays, interest out flow occurs on the previous day. But
the system may not allow payment before due date.
14. If the maturity date falls on Holiday, the account must be closed on next working day to avoid PMC case.
15. The extension of time deposit is automatic and for the principal amount only.
16. Effective available balance is eligible amount of withdrawal. Amount before clearing is Shadow Balance.
17. Reason for closure is critical and mandatory. Reason code to be selected for all types of closures.
18. ATM facility has been introduced to facilitate the customer.
19. Inter SOL transactions are allowed among CBS Post Offices.
Important points on New A/c opening, A/c Closure and A/c Transfer
Know Your Customer (KYC) Norms
Identity Proof - Any one of the following Address Proof - Any one of the Documents Compulsory
documents following documents
PAN card or letter issued by IT Authority Bank or Post Office Passbook /
Following are compulsory in
quoting PAN addition to ID & Address proof.
Statement with current address
Electoral Photo Identity card, 1. Recent
Passport with current address.Passport size
Ration Card with photograph. Photograph.
Ration Card with current Address.
Passport, 2. PAN or Form-60/61 for balance
Electricity Bill or Telephone Bill of
Driving License, / transaction of INR.50000/- or
not more than 03 months old
POSB Identity card/ Post Office Identity (Current above
bill if internet
Card / Identity card from Central/ State downloaded) 3. Birth Certificate for SSA.
Government or PSU e.g PPO, BPL card, Job 4. Income proof / source of receipt
Salary Slip of reputed Employer
card issued under MG-NREGA duly signed of fund for SCSS & High Risk
with current address.
by an officer of State Government. category.
Certificate from any Public
Photo Identity Card issued by recognized 5. Copy of Authority letter
Authority / Postman or Gram Dak
University/Education /document
Sewak Delivery Agent or Branch issued by
Board/College/School. Postmaster. concerned Authority for SB -
The letter issued by the Unique Basic Savings A/c. e.g. For LPG
The letter issued by the Unique
Identification Authority of India (UIDAI) subsidy- Subscription Voucher &
Identification Authority of India
containing details of name, address and Blue Book; For MGNREGS
(UIDAI) containing details of name,
Aadhaar number. NREGS Job Card Pension - PPO
address and Aadhaar number.
& Aadhaar Card to get benefit.
ATTESTATION OF PHOTOCOPY OF DOCUMENTS: Documents should be self-attested & in case of illiterate depositors
should be attested by Gazetted Officer/Sarpanch or Branch/ Sub/Head/Chief Postmaster or Postman / Gram Dak
Sewak Delivery Agent. In case of investment through agent, documents should also be attested by the agent.
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Account Opening (All schemes) & Minor Accounts
Documents required for New Account Opening/Purchase of Certificates To be filled & complied by applicant
(KYC Documents should be in A4 size paper preferably photocopied in one side).
1. Common Account Opening Form (AOF) plus additional Form for SCSS & PPF A/c in A4 size paper (SB
Order No.6/2015 dated 09.06.2015).
2. KYC (Know Your Customer) Form 01No.
3. Proof of identification (POI) and Proof of Address (POA)
4. Copy of PAN Card for transaction or balance of 50000 or more (Better to take PAN in CIF).
5. Copy of Authority letter /document issued by concerned Authority - for SB - Basic Savings A/c
6. Copy of PPO issued by concerned Authority for SB - Pension A/c.
7. Copy of Resolution from School Management for SB Sanchayika A/c.
8. Age proof & Income proof for SCSS A/c.
9. Copy of Birth Certificate for SSA.
Opening of new Savings A/c, PPF & SSA is to be done with zero balance. After verification of new a/c opening,
transaction is to be accepted (But the first transaction should be taken on the same day).
Opening of new RD, TDA (MIS/TD/SCSS) & Savings Certificates cannot be done with zero balance. Transaction is
mandatory at the time of opening of new A/c in these schemes.
Mode of operation:
012 = Self 019 = Minor A/c through guardian
016 = Joint A A/c 020 = Lunatic Operated by guardian
017 = Joint B A/c 999 = Others
018 = Self operated minor
Minor Account:
Minor A/c: Minor accounts are of two kinds (a) Self-operated minor A/c (for the age of ten years or above) (b)
opened & operated on behalf of minors by their guardians.
Self-operated minor A/c: CIF for Self-operated minor A/c is 300668762 (pre-defined one).
Mode of operation for Minor A/c in Finacle: 018 Minor A/c Operated by Self or 019 Minor A/c
Operated by Guardian.
Minor Account opening/issue of CCs (Steps) (See relevant module for funding by Transfer)
1st. Open Guardian CIF, if does not exist and Supervisor to verify (CCRC).
2nd. Open Minor CIF giving Guardian CIF and Supervisor to verify (CCRC).
3rd. Invoke New A/c opening / CCs issue menu as the case may be.
4th. Select Function O-Open, give Minor CIF and fill the required details.
5th. Give Guardian CIF in Related Party 2.
6th. Funding to be done at the time of A/c opening for MIS/RD/SCSS/TD. On completion click on Submit.
7th. Supervisor to verify A/c opening.
8th. Funding to be done for PPF/SB/SSA after verification of A/c opening on the same day & Supervisor to
verify.
Account Closure (All schemes) Normal (Menu Operations are given in respective schemes)
Closure flag updation:
KVP/MIS/NSC/RD/SCSS/TD A/c getting closed during counter hours and verified,and get updated with closure flag
on the same day during EOD (HSCOLD) by auto execution of HTDBATCH program. Further, repayment A/c
information is also got updated. Hence utmost care must be taken for the following works/items. (W.e.f April
2015)
1. If any mistake is done in closure and amount getting credited to the KVP/MIS/NSC/RD/SCSS/TD A/c itself,
such issues should be rectified before commencing EOD for the day. Once the closure flag gets updated,
the amount cannot be withdrawn by any mode.
2. SB accounts marked as repayment A/c of closed dependent accounts (KVP/MIS/NSC/RD/SCSS/TD A/c
closed on to-day i.e. date of BOD) will continue to show error, if closure of said SB A/c is attempted on the
same day, as the closure flag update happens during EOD (HSCOLD) only; such SB accounts can be closed
on the next day.
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Before closure ensure that
1. Lien / Freeze if any have been revoked.
2. For RD & PPF ensure loan if any has been repaid and loan a/c is closed.
3. For SB the list is given at SB Module.
Standard Close Mode Any one appropriate option to be selected at the time of closure:
Close Mode/ option Explanation
1 C-Cash only For below 20000. Needs to run HCASHPND for cash adjustment in teller a/c.
2 S-SB Account To transfer the amount to specified Savings A/c. (W.e.from 21.01.2016).
3 R-Repayment a/c only Money goes to Office A/c 0340 (SOL ID +0340) Postmasters Cheque A/c. In case of
BO RD & TD closure proceeds to Office A/c 0340. CXFER is to be used to transfer the
BO amount from 0340 to BO Settlement A/c (0339) (W.e.from 21.01.2016).
Account Closure (All schemes) - Death Claim (Menu Operations are given in respective schemes)
Death Claim Closures are regulated as per POSB Revised Rule 87 of POSB Manual Vol-I and Rule 50 of POSB
Manual Vol-II, SB Order Nos.25/2010, 2/2011(Clarification to 25/2010), 21/2011, 8/2014, 4/2015, 7/2015,
12/2015, 15/2015, 17/2015.
All payments of deceased claim cases will be paid by crossed cheque or credit to Savings Account only (SB Order
No. 25/2010,8/2014 & 7/2015). The payment procedure is further modified by SB Order No. 12/215, 15/2015,
17/2015 such as The value should be credited to the Post Office Savings Account of the Legal Heir/ Nominee in all
CBS Post Offices. Nominee/legal heirs should be requested to mention Savings Account Number on the receipt
side of SB7/SB7A or Certificates. The claim case where there are multiple nominees/legal heirs or any other case
where Postmaster /Sub Postmaster is satisfied that depositor is genuinely not in a position to open savings account
immediately may issue cheque for the maturity/prematurity value.
POSB Schemes / Accounts that can be continued/converted & a/cs that can be closed after death of depositor.
1. Joint A/c: Surviving Joint A/c holder(s) within the prescribed limit.
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2. Single A/c: By nominee(s) for KVP, NSC 8 , NSC 9 , RD, SCSS, and TD.
3. SB Pension A/c can be converted to name of spouse getting family pension.
4. PPF, SSA, Single MIS & Single SB A/cs has to be closed. No other option.
5. For MIS, in case of death of depositor before maturity, account may be closed and deposit is to be
refunded along with interest up to the month preceding the month in which refund is made.
Account Transfer (All schemes) Brief Procedure (for Menus see respective schemes)
Transfer of account from CBS Post Office to Non-CBS Post Office and vice versa is not allowed.
All the H.Os in Department of Posts have since been migrated to CBS, issue of AT for HOSB does not arise.
There is possibility of issuance of AT from SOSB. It will be the duty of HO that before issue of AT, list should be
consulted and if that post office is already in the list of CBS Post Offices, AT should not be issued.
A/c Holder should be contacted and requested to provide name of any nearby non CBS Post Office for opening
of a/c. On getting information, a/c will be opened on transfer in that office.
Inter CBS Post office Transfer: There is no need of transfer within Inter CBS Post office. For details see Inter
CBS Post office Transactions (INTERSOL TRANSACTIONS) see module Other Office Transactions.
PPF & SSA can be transferred in / out to & from Bank.
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A. Counter Work Flow Process
Agent Portal (Business, Commission & Management)

(a) Command / Menu: Agent Portal
Work Item / Purpose Operator Menu Supervisor Verify (V) /
Transaction (T) Menu
Agent Portal Menu Type
1 Create Direct Sales Agent (DSA) ID / DS Agents HDSAMM HDSAMM V
Master Maintenance
2 DSA Parameter Setup HDSAPM HDSAPM V
3 Agent Inquiry HDSAIP ---- T
4 Agent Transactions - Agent (MPKBY / PRSS) Bulk HAGTXP HAGTXP V
Posting Menu
5 View / Modify attachment of Agent to RD a/c CRDACM CRDACM V
Agent Management in Finacle Brief Menu Operations

Creation of Agent in HDSAMM Before creation of DSA ID ensure that the Agent has CIF with PAN & Savings A/c
Finacle. (It is better in Finacle. Else open & verify. PAN will be fetched from CIF.
to use Function- C- Function Add DSA ID to be given by post office Note the ID on the
Copy instead of Add, Never Authority letter (Do not give space, dot or any special character) Click on Go
selecting appropriate select (Fill data for General tab) - DSA Name Address License No. (special
SOURCE DSA ID. KVP. character not allowed) DSA Turnover Frequency Select Daily Next
Target DSA ID to be Turnover date 31/12/2099 Commission Credit A/c ID DSA SB A/c Tax
entered by the Code (mandatory) TDSAG Click on Expand Arrow to expand the page
operator & required Agent Type Select appropriate one from Searcher License Expiry Date
modifications to be Set ID Give your SOL ID Click & Fill data on Product Tab Scheme Code
done). Select from searcher (e.g.: For MPKBY/PRSS: RDIPN; For SAS: MISN1, KVP16:
KVP16; NSC 8th Issue (NSC16) :NSC16 ; TD: TD1,TD2,TD3,TD5) select one &
KVP / NSC Code fill the data in the following fields Fill data in: Pay commission=Yes;
changed from Subvention Reversal Credit Placeholder A/c 45089000 ; Payment Frequency
01.07.2016 as KVP16 Daily; Holiday N; Next commission date 31/12/2099; [on completion of one
& NSC16. record (one scheme code) click on Add to add next scheme code. After filling
last record do not click on Add]
Click on Commission Parameter Tab Fixed Commission Start Date Give
BOD date or higher date Submit OK.
Supervisor to verify giving DSA ID Menu HDSAMM; Function V Verify.
If any scheme code is left or not added due to some reason, modify the DSA ID
and add the left out scheme code.
The DSA ID is to be communicated to the Agent concerned. For MPKBY Agent
the DSA ID with details of MPKBY Agent is to be emailed to CBS CPC for
allotment of e-banking password for preparation of RD schedule using internet.
Modify / Renewal of HDSAMM Function M-Modify DSA ID Go Click on General Tab Perform
Agent required modification For renewal modify the License Expiry date.
. Supervisor to verify Menu HDSAMM.
If error comes unverified A/c exists, then do as under.
Function I-Inquiry DSA ID Go Click on Inquiry Tab Select Related A/c
inquiry From Scheme code (scheme for which error was displayed in Modify
screen) V-Verify No Go (Displays the unverified A/c exists under the
DSA ID). Act accordingly (e.g. Verify or Cancel).
Linking Agent ID to SB- CASBAO / QDESA, Agent / Employee Code New A/c can be opened
new A/c at the time RD CRDOAAC / RDAOCM, Click on Agent Radio through Agent for
of Opening of A/c TD/MIS CMISAOP / MISAO, Button Type a few Schemes: MIS, RD, TD,
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SCSS- CSCAOP / SCSSAO letters, then Select Code KVP16 & NSC16 (8
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Linking Agent ID to SB CASBAM / QDEMSA, from the List Submit Issue).
Existing A/c after a/c RD - CRDACM / RDAMM, (For old A/c - Function: Subsequent deposits can
is opened TD/MIS CMISAM/MISAMAV, M-Modify) be done through Agent
SCSS - CSCAM / SCSSMAV Supervisor to verify for Schemes: RD.
Function V Verify
N.B.: Linking Agent ID to Savings A/c is not permitted at present in POSB. It is a provision available in Finacle.
Removing Agent ID Same as linking Agent / Employee Code Click on None Radio Button Submit.
from A/c to Existing A/c. Supervisor to verify Function V Verify
Agent Inquiry (To HDSAIP Function D-Display SOL ID Go. It will display the agent
know agents information.
attached to a SOL)
MPKBY / PRSS Agent RD Transactions Brief Menu Operations

Initiating User Name User Login P/w Accounts Agent Enquire & Update Screen Select an
Transaction account in which transaction is to be done (Multiple accounts can also be selected)
through Agent Select Mode Cash or DOP Cheque (POSB Cheque) or Non DOP Cheque (Bank Cheque)
Portal by MPKBY Save Click on Radio Button against which transaction is to be done No. of Installments
Agent / Super Click on Get Rebate & Default Fee Save Repeat process for all accounts selected
Agent (RD A/cs) Enter cheque details if DOP or Non DOP cheque mode is selected Pay all saved
Installments. Note Reference No.
N.B.: One E-Banking Ref. No.(list) should not contain (1) Cash & Cheque both; (2) More than
one cheque (3) Total value more than Rs.20000/- in cash (4) Total RD A/cs more than 50.
Generate Report Reports From Date To Date List Reference No. Give Payment Reference No. Status
Success. Search PDF File OK Save or Print the report Sign Out
Initiating User Name User Login P/w Click on Agents Select Agent Click on Fetch Accounts
Transaction Select an account in which transaction is to be done You can select multiple accounts also
through Agent Select Mode Cash or DOP Cheque or Non DOP Cheque Save Click on Radio Button
Portal by Super- against which transaction is to be done No. of Installments Click on Get Rebate & Default
Agent Fee Save Repeat process for all accounts selected Enter cheque details if DOP or Non
DOP cheque mode is selected Pay all saved Installments. Note Payment Reference No.
Generate Report Sign Out.
Posting the e- HAGTXP Function M Modify Agent ID Give MPKBY Agent ID of Finacle E-
banking reference banking ref No. Give ref no. from the agents report Go Tally the screen
No. in Finacle figure with printed list Post. (No need to debit office A/c 0017 or 0382). Use
of office A/c 0017 or 0382 is discontinued from 01.01.2016.
Supervisor to verify Menu HAGTXP; Function V Verify by giving Agent ID
& E-banking ref No.
Menu - HPR Transaction status report
Important Note: Do not enter / accept / post e-banking reference No. before
Data Centre (DC) closure.
Atal Pension Yojana (APY)

(a) Command / Menu: Atal Pension Yojana (APY)
Work Item / Purpose Operator Supervisor Verify (V) /
Menu Transaction (T) Menu
Menu Type
1 Verification of signature IES ---- T
2 New CIF creation CCRC CCRC V
3 Modification of existing CIF CMRC CMRC V
4 New Savings A/c opening CASBAO CASBAV V
5 Existing Savings A/c Modification CASBAM CASBAM V
6 Balance inquiry HACLI HACLI T
7 A/c type inquiry HACCDET HACCDET T
8 Data entry for APY CAPY CAPY V
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Menu Operations of APY is almost same as PMJJBY & PMSBY.
Atal Pension Yojana (APY) Brief Menu Operations

1. Verification of On receipt of filled in Registration Form, PA to verify & see the form is filled in
Registration Form correctly and age permits. Find Savings A/c & CIF exists for the customer and
check in Finacle.
If Savings A/c & CIF exist
2. Verification of IES If Savings A/c exists, verify Signature available in Finacle with signature in Form.
Signature IES A/c Type N-Normal A/c CIF ID A/c ID Give Savings A/c No. (Give
either CIF ID or A/c ID; both not required) Leave all other fields blank Go. In
the next screen Signature will be displayed if found.
3. Data CAPY CAPY Go Function A-Add Account ID Give Savings A/c No. & click on
verification & outside CIF ID Give in case of Joint Account Go.
entry A new screen will open showing following fields auto-populated:-
CIF ID, SOL ID, Name of Depositor, date of Birth (default date if not yet corrected
in CIF), Gender, Nominee name (if available), Nominee relationship (if available),
Address of Depositor, Address of Nominee (if available), Account Type, Aadhar
Number (if available), PAN Number (if available), Applicants Age (based on DOB),
Phone number (if available), E mail ID (if available). User need to verify the data
to ensure correctness especially the mandatory fields (Name, Date of birth,
Gender, Nomination etc.) Submit to accept the proposal and deduct the
contribution. Supervisor to verify.
If any of the mandatory fields is not auto-populated or wrongly populated, user
needs to correct it in CIF / Savings A/c. Nomination can be entered in CAPY
screen.
If Error: - Age of the applicant is more than the maximum age allowed for this
policy comes, then go to CMRC, verify & enter correct date of Birth & Gender.
If Error: - Account Balance not sufficient for the contribution debit, then go to
HACLI , verify balance & advise depositor to deposit.
4. CIF modify CMRC CIF to be modified following the procedure of CIF modification and Supervisor to
verify the CIF modification.
5. Modify Savings CASBAM Function M-Modify Modify the Savings A/c to rectify mistakes if any and to Add
A/c Nomination (Nomination for APY can also be done from menu CAPY). Supervisor
to verify the modification.
5. Data CAPY After complying the above, PA to invoke menu CAPY again and perform the job as
verification & given above including nomination. On completion click on SUBMIT. Supervisor
entry to verify. Supervisor to enter Savings A/c Number to see the information. Once
he/she is satisfied, he will click on SUBMIT. At this time amount will be
withdrawn (debited) from Savings Account & will be credited to APY Contribution
and PRAN No. will be generated and added in the data. Supervisor to note the
PRAN No. in appropriate place.
If Savings A/c & CIF do not exist
6. AOF verification Advice the subscriber to give filled in AOF. Verify the same.
7. New CIF CCRC Create new CIF following the procedure of new CIF creation. Supervisor to verify.
creation
8. New Savings CASBAO Create new New Savings A/c following the procedure of new creation. Supervisor
A/c creation to verify (CASBAV).
9.Data verification CAPY After complying the above, PA to invoke menu CAPY again and perform the job as
& entry given above including nomination. On completion click on SUBMIT. Supervisor to
verify. as given above.
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ATM Operation (Ref. Operational Hand Book on ATM version 1.1 for details)
(a) Command / Menu: ATM
Cash loading in ATM HXFER Used to transfer cash from Po to ATM.
Function A-Add Trans. Type / sub type: T/BI-Bank Induced Debit
A/c (SOLID+0006) credit 560001000007 (i.e Bangalore GPO Bank
Account). Supervisor to Verify.
Inquire ledger balance HACLI To ensure min. balance before issue of ATM Card.
ATM Card issue etc. (All SOLs) CCMM The criteria page and details page of the menu is to be filled by Counter
PA. Supervisor to verify. Details are given below.
Download files by giving CCDM CPC Bangalore will download all files by giving parameter as date and in
parameter (for Bangalore the field of SOL ID as all. The downloaded files will be processed
GPO) automatically by CAMS (Card Access Management System) and details
of how to check the errors will be explained in the CAMS (Card Access
Management System) User Manuals.
From Date Min. Balance Min. & Max. Max. Max. No. of Welcome Remarks
in PB for issue withdrawal withdraw Kits to be retained in
of ATM Card at a time al per day a post office
12.03.2015 5000 100 / 10000 25000 550
22.06.2015 500 -DO- -DO- 1000 Dte L/No.25-3/2014-FS-CBS
(Part-1) Dtd.22.06.2015
07.10.2015 50 Dte L/No.25-3/2014-FS-CBS
(Part-1) Dtd.07.10.2015
(b) ATM Card issue criteria

i. Only POSB ATM/Debit cards can be used in Post Office ATMs.
ii. Two types of Cards Instant ATM Cards and Personalized ATM Cards.
iii. If customer has an account opened before migration to CBS, a separate prescribed New/Change KYC
Form should be obtained from the customer and submitted to the CPC for scanning and uploading.
iv. Post Offices concerned will maintain stock and issue registers for personalized cards and Welcome Kits
separately in manuscript and take applicants signature against delivery in the issue register and make
corresponding entries in the stock registers.
v. For the present, ATM/Debit Card will be issued to Post Office Savings Bank (POSB) Savings Account
Holders who have balance of Rs.500/- at the time of applying ATM/Debit Card (Earlier it was 5000 up to
21.06.2015).
vi. Depositor who wants to have ATM/Debit Card will submit application in the prescribed form at the post
office where account stands.
vii. PA and Supervisor have to ensure that all fields are properly filled by the depositor.
viii. Counter PA has to enter relevant details invoking menu CCMM (Custom Card Maintenance Menu) and the
same is verified by Supervisor.
(c) Service availability

(1) Cash Withdrawal, (2) Fast Cash, (3) Balance Inquiry, (4) Mini Statement
(5) Funds Transfer (Funds Transfer within OWN Savings Accounts of POSB)
(6) Funds Transfer (Funds Transfer to other Savings Accounts of POSB)
(7) Pin Change
(8) Maximum amount that can be withdrawn from ATMs in a single day will be Rs.25000/- and at a time,
Rs,10,000/-.
(d) ATM Card & PIN Generation: It will be generated by the vendor at DMCC Chennai, & the same will be
sent to respective Post Offices by CPC Bangalore for supplying to customer. Post Office to maintain stock.
(e) Cash loading:
(1) ATM fit currency notes can be handed over to the representative of AGS for loading into ATM.
(2) During cash loading, one representative of the Post Office should be physically present and ensure that all
the cash handed over is loaded into ATM.
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(3) AGS representative will hand over a slip printed by the machine showing cash in ATM to the
representative of the post office who will keep that in a guard file in token of having handed over cash for
ATM.
(4) On the day of cash loading, Finacle User Champion of that HO will perform Debit/Credit entry in Finacle
using HXFER. Debit SOLID0006 and credit 560001000007 i.e Bangalore GPO Bank Account. Transaction
type / sub type T & BI (Bank Induced).
(5) Supervisor to verify the transaction Menu HXFER.
(f) Cash Accounting
(1) ATM Cash Account is specific to each Post Office with number as SOL ID suffixed by 0006.
(2) A remittance advice (RA) of the cash loaded should be sent to Bangalore GPO by Head Post Offices
(except Bangalore GPO) as and when cash is handed over to AGS (Vendor) showing as Cash remitted to
Bangalore GPO.
(3) SB Deposit/Withdrawal in ATM will be derived by Bangalore GPO and will be entered in the Bangalore
GPO Cash Book.
(g) CCMM Menu operation / functions:
(1) Add This option will be used when Account Holder requests for an ATM/Debit Card.
i. Criteria Screen - Select A (Add) & Search (or Type) the CIF Number Go
ii. Details Screen - Give Account Number for which the card is to be issued Select Primary Account
Flag = Yes (The card will have only one primary account) The choice of card can either be
personalized or instant (Personalized cards will bear the Name of the holder & Instant Cards will not
bear the name of the holder) Select Card Type = P for Personalized Cards (if customer requests for
a personalized card) or Select Card Type = I for Instant Cards & provide the Instant Card KIT Number
(if the customer requests an instant card) Select New Card Request Submit.
Note:
1. Personalized Cards: If customer has multiple Saving Accounts & wants to link to same card with all or
selective accounts, Post Office should create a request for the Primary Card first. When the customer
visits the Post Office for collecting the card , Use CCMM(Modify Option) & place a request for
activation. Use CCMM (Modify Option) & link other account to the card.
2. Instant Cards: If customer has multiple Saving Accounts & wants to link to the same card, Post Office
should create a request for the Primary Card first. Ask the customer to place a request for linking on
the subsequent visit , Use CCMM(Modify Option) & link other account to card.
(2) Modify is used when Account Holder requests for Linking, Delinking, Activation, Replacement and
Hotlisting of Cards. Select M (Modify) & Search (or Type) the CIF Number or Card Number or Both CIF
Number & Card Number Go. The details of the cards for the CIF Number or Card Number or
combination of Card Number and CIF Number will be displayed.
i. Linking is used when the Account Holder requests for linking additional Saving Accounts with the
card. Details Screen Press A (Add) Select the Account Number which is required to be linked
Select the Primary Account Flag as N Select Action = LNK (Linking) to link subsequent A/c to the
same ATM Card Submit.
ii. Delinking is used when the Account Holder requests for de-linking Saving Accounts with the card.
Details Screen Select Action = DLN (De Linking) Submit.
iii. Activation is used when the Account Holder comes to the post office to collect the card and
applicable to Personalized Cards only. Instant Cards will be pre-activated but can be used on the next
day. Customer should be informed that Card can be used from the next day of issue.
Details Screen Select Action = ACT (Activation) Submit.
iv. Hot Listing is used when the Account Holder requests for hot listing of the card in event of
a. Card is Lost: Details Screen Select Action = Hot Listing Submit
b. Card is Damaged: Details Screen Select Action = Hot Listing Damaged Submit
c. Card is Stolen: Details Screen Select Action =Hot Listing Stolen Submit
d. Replace: Details Screen Select Action = Hot Listing and Replacing Card Submit
v. Replacement is used when the Account Holder requests for replacement of the card
Details Screen Select Action = Replacement Submit
vi. ATM Pin Request is used when the Account Holder requests for subsequent Pin.
Details Screen Select Action = ATM Pin Request Submit.
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(3) Verify is used to verify the A (Add) or M (Modify) option. The Hot listing of cards in CMS (Card
Management System) will be done during the verification in CBS (Finacle) by Supervisor. Subsequent
to Verification, other processing will be done by Bangalore CPC during the End of Day.
(4) Cancel is used to cancel the A (Add) or M (Modify) Operation conducted by the PA before
verification in case of any mistake.
(5) Inquire is used to inquire the details in CMS (Card Management System). Either CIF Number or Card
Number or Both CIF Number and Card Number can be provided as an input on the criteria page and
details will be listed in the Details Screen.
(6) History is used to inquire the request in CBS (Finacle). The enquiry will display the date on which
the account holder has requested for the maintenance.
(7) Every activity initiated by Counter PA has to be verified by the Supervisor.
Sample ATM Cards & ATM Pins stock & delivery Register
Instant Cards Personalised Cards

1 Sl. No. Sl. No.
2 Date of ATM Card & PIN Receipt Date of ATM PIN Receipt
3 ATM Card No. ATM Card No.
4 PIN reference No. PIN reference No.
5 Issued to CIF No. Issued to CIF No.
6 Issued to SB A/c No. Issued to SB A/c No.
7 Name of SB A/c Holder Name of SB A/c Holder
8 Date of issue to A/c Holder Date of issue to A/c Holder
9 Signature of receiver (same as SS) Signature of receiver (same as SS)
10 Remarks if any Remarks if any
Cheque Clearing (Inward & Outward) & Out Station Cheque Collection
SO wont do any cheque clearing in finacle & HO will do the same as per SB order 05/2016.
(a) Command / Menu: Cheque Clearing (Inward & Outward)
Cheque - Inward Clearing with sequence Menu Type
1 Open Inward Clearing Zone ------ HMICZ T
2 Edit/Enter Instruments HICTM/HICTMO ---- T
3 Rejecting cheque both Inward & Outward HICTM/HICTMO ---- T
4 Verify cheques ---- HICTM/HICTMO V
5 Suspend Inward Clearing Zone ----- HMICZ T
6 Validation Run ----- HMICZ T
7 Report generation ----- HPR T
8 Modify cheque which are marked as Inward ----- HICTM/HICTMO T
Reject automatically due want of fund
9 Post Inward Zone ----- HMICZ T
10 Close Inward Zone ----- HMICZ T
Cheque -Outward Clearing (HPO) with sequence
1 Opening of Zone ---- HMCLZOH T
2 Instruments Entry HOCTMO ----
2a File Downloading from S.Os ---- HTRFTOPC T
2b Upload Clearing File of S.O ---- HCLUPLD T
3 Inquiry of Lodged Cheque HIOCLS HMCLZOH V
4 Verify Instruments (Verify one by one: ---- HOCTM / HOCTV V
HOCTM. Bulk verification: HOCTV)
5 Suspend Zone ---- HMCLZOH T
6 Report for Clearing House HPCLSO/HOMSOEX HPCLSO/HOMSOEX T
7 Release to Shadow Balance ---- HMCLZOH T
8 Marking outward rejection (In Inward zone) ---- HICTM/HICTMO T
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9
Mark Pending of cheque(s) ---- HMARKPEN T
10
Regularise Shadow Balance ---- HMCLZOH T
11
Revoke Pending (By Postmaster) ---- HREVPEND T
Cheque - Out Station Cheque (OSC)
1 OSC Maintenance (Lodge/ Verify / Realize / HIRM HIRM V
Dishonour)
2 OSC Report HINWREMI T
3 Upload Chq HRMI T
SO & HO not dealing with clearing house needs to send the cheques with manual list to HO for clearing (SB
Order No.5/2016).
HICTM/HICTMO: In Inward Clearing normally HICTMO works in training centres and HICTM works in Post Offices.
(b) Sequence of operation - Cheque Clearing
Cheque - Inward Clearing Cheque - Outward Clearing
1 Open Zone- OWRTNMICR (HMICZ) Sup. 1 Opening of a clearing zone (HMCLZOH) -- Sup.
2 Lodging of Instruments (HICTM/HICTMO) PA 2 Lodging of Instruments for Clearing (HOCTM) -- PA
3 Rejecting the cheque both Inward & 3 Upload softcopy of SO cheques to local path
Outward (HICTM/HICTMO) PA (HCLUPLD) -- Sup.
4 Verifying the Cheques (HICTM/HICTMO)-- Sup. 4 Tallying the Zone (HMCLZOH) -- Sup.
5 Suspending a Zone (HMICZ) -- Sup. 5 Verification of the Zone - cheques (HOCTM) -- Sup.
6 Validating Zone (HMICZ) -- Sup. 6 Suspending the Zone (HMCLZOH) -- Sup.
7 Report generation (HPR) -- Sup. 7 Generating report for Clearing House (HPCLSO) --Both
8 Modify cheques which are marked as Inward 8 Release to Shadow Balance (HMCLZOH) (Preferably do
Reject automatically due to want of fund it on receipt of clearing scroll, as the date on which it
(HICTM) -- Sup. is operated will be the realization date). -- Sup.
9 Posting the Zone (HMICZ) -- Sup. 9 Mark Pending of cheque(s) (HMARKPEN) -- Sup.
10 Closing the Zone (HMICZ) -- Sup. 10 Regularizing the Shadow Balance (HMCLZOH) -- Sup.
(c) Sequence of operation - Inward & Outward Cheque Clearing when Cheque for both to be entered
Work to operate Zone To be done by
1 Open Outward clearing zone (HMCLZOH) Outward Sup.
2 Lodging of Instruments for Clearing (HOCTM) Outward PA
3 Upload softcopy of SO cheques to local path (HCLUPLD) Outward Sup.
4 Tallying the Zone (HMCLZOH) Outward Sup.
5 Verification of the Zone - cheques (HOCTM) Outward Sup.
6 Suspending the Zone (HMCLZOH) Outward Sup.
7 Generating report for Clearing House (HPCLSO) Outward Both
8 Release to Shadow Balance (HMCLZOH) (Preferably do it on receipt Outward Sup.
of clearing scroll, as the date on which it is operated will be the
realization date).
9 Open Zone- MICR (HMICZ) Inward Sup.
9a Open Zone- preferably OWRTNMICR (HMICZ) for Rejection of Inward Sup.
cheques (if Inward zone is opened only for rejection of cheque)
10 Lodging of Instruments for Inward clearing (HICTM/HICTMO) Inward PA
11 Rejecting the cheque both Inward & Outward (HICTM/HICTMO) Inward PA
12 Verifying the Cheques (HICTMO) Inward Sup.
13 Suspending a Zone (HMICZ) Inward Sup.
14 Validating Zone (HMICZ) Inward Sup.
15 Report generation (HPR) Inward Sup.
16 Modify cheques which are marked as Inward Reject automatically Inward Sup.
due to want of fund (HICTM/HICTMO)
17 Posting the Zone (HMICZ) Inward Sup.
18 Closing the Zone (HMICZ) Inward Sup.
19 Mark Pending of cheque(s) (HMARKPEN) Outward Sup.
20 Regularizing the Shadow Balance (HMCLZOH) Outward Sup.
Clearing amount comes in LOT after posting in respective A/cs, but do not affect Teller Cash.
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Types of Cheque & process for clearing:
Where a deposit is made by means of a cheque, pay order or demand draft the date of its clearance into
the Post Office Savings Bank shall be deemed to be the date of deposit (SB Order No.5/2014).
Depending upon institution where A/c stands, the cheques are of two types (1) POSB Cheque is called as DC
(means A/c stands at Post Office); (2) Bank cheque is called as NDC (means A/c stands at Bank).
Bank Cheques (NDC) received at Post Office counter is to be cleared (realized) by Outward clearing. POSB cheques
received at Bank counter is to be cleared (realized) by Inward clearing. Inward clearing needs more care, attention
and in time reply.
All POSB Cheques issued by any CBS Post Office if presented at any CBS Post Office should be treated as AT PAR
cheques and should not be sent for clearing. No POSB Cheque for more than Rs.25000/- should be accepted at
other SOLs in a day.
SOs should not lodge cheques in Finacle. Cheques received for New Investment and subsequent deposit should be
sent to HO by preparing manual list. HO should lodge cheques presented at SOs for new Investment and RD
subsequent deposit cheques against Clearing Office Account of SO and for subsequent deposits in other schemes
in its own Clearing Account. SOs should check their clearing office Account on daily basis to see clearance received
at HO and open accounts with value date as clearing date and fund the account. Amount of clearance of cheques
lodged against SO Clearing accounts should be shown as remittance received from SO in advance and SO after
funding the account shall account for as Deposit and remittance (in advance) to HO. (SB Order No. 5/2016)
Rejection of Cheques (In Outward & Inward Zone) Steps to be followed

1. Clearing steps are same up to (Sl. 8 of (c) Sequence of operation) Release to Shadow Balance (HMCLZOH).
Without Release to Shadow Balance Rejection entry should not be done.
2. (Outward Zone) - Supervisor: Release of Shadow Balance in HMCLZOH
3. (Inward Zone) - Supervisor: Open Inward Clearing Zone in HMICZ. Enter the Total Amount of the Cheques
to be Rejected and Total No. of Instruments in Advice. Enter Outward Reject Event ID = OWREJ
4. (Inward Zone) - PA: Entry of reject instrument details in HICTM / HICTMO. Function A=Add Zone Code=
MICR Go Enter the Account ID (0382 or 0017 or SB Account of the Customer) Instrument No. (
Cheque No.) Transaction Code= 10 Reject= O-Outward (Click in the Box). Next window appears
Enter Reject Reason from searcher (01= Funds Insufficient) accept. Next window appears click on
Additional details Next window appears Enter Drawee Sort Code Accept Returns to Original
window of HICTM Submit. It will through an exception click on O.K.
5. (Inward Zone) - Supervisor: Verification in HICTM / HICTMO. Function V=Verify Zone Code Go
Next window appears Accept Instrument detail screen appears Submit.
6. (Inward Zone) - Supervisor: Suspend zone in HMICZ. S- Suspend Zone Zone Code=MICR Go Submit
7. (Inward Zone) - Supervisor: Validation Run in HMICZ. V- Validation Run Zone Code- MICR Go
Submit.
8. (Inward Zone) - Supervisor: Validation Report in HMICZ. T- Validation Report Zone Code Go Submit.
9. (Effect of Validation Report) Supervisor / PA: Report generation- HPR.
10. (Inward Zone) - Supervisor:Posting of zone in HMICZ. Function P- Post Zone. Zone Code Submit
Then see the details Submit. Go to HPR after 10 Minutes to see OTFI Report and note the Failed
Transaction IDs.
PA: Invoke HTM Function M-Modify Give Transaction ID Post. Supervisor or another user to Verify.
Invoke HACLINQ and see that the Rejected Cheque amount was debited in Office A/c 0382 / 0017.
11. (Inward Zone) - Supervisor: Closing the Zone HMICZ
12. (Outward Zone) - Supervisor: Regularize Shadow Balance. HMCLZOH Command and close the Inward
clearing Zone.
================= Cheque entry, rejection, realization is completed =============
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CHEQUE - INWARD CLEARING PROCESS - SEQUENTIAL OPERATION In Brief
(Finalisation of clearing & closing of Zone must be done on the same day in time)
1. Open Zone : (by Supervisor) - Menu - HMICZ Go Function - O- Open , Zone Code (OWRTNMICR or
CTS) Go Give the total amount and total no of instruments. Click on submit Go.
(Zone Date:- By default System date. Zone Code: Now only MICR zone should be opened. CTS Zone should not
be selected even the office is linked to a CTS Zone.)
2. Lodging of Instruments: Operator to Add/ enter cheques: Menu HICTM / HICTMO Go Add, Give zone
code Go Add Give account No, Amount, Instrument No. Payee Name, Carveby Default it is YES
Submit. (Carve Carve means to slice off specified portion of funds equivalent to cheque clearing amount out
of the total available balance. This is done to ensure that the cheques received for inward clearing is for sure
cleared if sufficient balance is available. Customer cannot withdraw even from this account, the amount
carved). To upload use command: HRMI.
3. Rejecting the cheque: Operator to Modify / enter cheques rejected - command HICTM / HICTMO Go
In the above process give Reject codeI for Inward and O for Outward CQ reject Give Rejection Reason.
After outward zone balance is released to shadow balance, outward rejection instruments can be lodged in
inward zone. Else it will display error message.
4. Verifying the Cheques: (by Supervisor) - HICTM / HICTMO Go Function - V- Verify Go Submit.
5. Suspending a Zone: Supervisor to suspend- Menu - HMICZ Go Function -S- Suspend Zone Submit.
6. Validating Zone & Reporting: (by Supervisor). Menu - HMICZ Go Option V Validation Run Zone
Code Go Submit. Check report in HPR. (Note: Supervisor to check reason of error/reject and resolve.
Validation Run has to be done whenever you visit HICTMO. Modify cheque, marked as INWARD REJECT
automatically due to want of fund (HICTM / HICTMO)).
7. Posting the Zone: (by Supervisor). Menu- HMICZ Go Function P Post Zone date Zone code Go.
Check statistics Submit. Check report in HPR. (Note the Tran ID. If any transaction is in entered stage.
Invoke Menu HTM to post the transaction. Show the effect of posting on System Reserved Amount.
8. Closing the Zone: (by Supervisor) - HMICZ Go Function Z Close Zone date Zone code Submit.
Do the inquiry on Zone and note the tran ID of charges entry. Post entry using HTM; Function M Modify.
===== INWARD CLEARING PROCESS COMPLETED====
Cheque - Inward Clearing Process Brief Menu Operations

1. Open Zone (By Sup.) HMICZ Option O Open Zone Code (MICR or CTS. As of now only MICR zone
should be opened) Go Total No. of Instruments in advice Give no. of
cheques received in clearing. Total Amount of Instruments in advice Give
total amount of cheques received in clearing Submit
2.Lodging Instruments HRMI Zone Date Zone Code Select - User Application File Path / Local File Path
in zoneUpload(By PA) File Location Go Check upload success report by menu HPR.
2a. Lodging HICTM / Function Add Zone Code Go A/c ID Amount Transaction Code
Instruments in zone HICTMO Submit. Supervisor to Verify - Menu HICTM/HICTMO Function V - Verify
Manually (By PA) (Verify Signatures also). Show HACCBAL System Reserved Amount
3. Rejecting / HICTM / Function Modify Zone Date Zone Code Go Instrument No. Give
Returning a cheque HICTMO selected cheque No. or Click on Accept From List of cheques, select the
(By PA) cheque to be rejected Carve No Reject I (for Inward cheques) / O (for
Outward cheques) Also for outward cheque returns give all cheque details
Click on Return Details Icon Reject Reason Select from the searcher
Click on Charges Button Accept Click on Additional Details Icon
Presenting Bank Code Select from the Searcher Presenting Bank Branch
Code Select from the Searcher Accept Submit.
4. Verifying Cheques HICTM / Supervisor to verify Function V Verify Submit
(By Sup.) HICTMO
5. Suspending zone (By HMICZ Function S Suspend Zone Date Zone code Go Submit
Sup.)
6. Validation Run for HMICZ Option V Validation Run Zone Code Go Submit. Check report in
Reporting (By Sup.) HPR. Supervisor to check the reason of error / rejects and resolve.
Validation Run has to be done whenever you visit HICTM /HICTMO.
7. Posting the zone (By HMICZ Function P Post Zone date Zone code Go Check statistics
Sup.) Submit. Check report in HPR. Note Tran ID. If any transaction is in entered
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state then invoke Menu HTM to post the transaction. Show the effect of
posting on System Reserved Amount.
8. Close the zone (By HMICZ Function Z Close Zone date Zone code Submit
Sup.) Do inquiry on Zone and note Transaction ID of charges entry. Post entry using
Menu HTM; Function M Modify.
CHEQUE - OUTWARD CLEARING PROCESS In Brief

SEQUENTIAL OPERATION OF OUTWARD CLEARING PROCESS In Brief - (Zone must be closed by next day)
1. Opening of a clearing zone: (By Supervisor). Menu- HMCLZOH-- O (Open) Go Give Zone Date , Zone Code
(MICROW for MICR Outward. CTS-MICR for MICR Outward CTS should not be selected) Go Submit.
2. Lodging of Instruments in Clearing Zone:
(a) Cheque entry manually:- PA to enter cheques - Menu--- HOCTM (for HO) / HOMSO (For SO. Entry by SO
stopped vide SB Order No.5/2016)- GO Function - A (Add)Give the zone Date, Zone Code,--- GO Give
Account No, Amount, Instrument No, Amount, Sort Code Submit. Note down the Set No. on the Pay in
Slip. Repeat the above process for all the Cheques. Account No. to be given as under:
A/c No. to be used for cheque clearing Purpose
Savings A/c No. subsequent Deposit in Savings Account
Savings A/c No. / Office A/c 0017 (SOLID+0017) For subsequent Deposit in PPF /SSA / RD / Agent Bulk
list
Savings A/c No. / Office A/c 0382 (SOLID+0382) For RD/TD/MIS/SCSS/KVP/NSC New Account Opening
For easy, smooth transactions, all kinds cheques of may preferably be cleared to Savings Account of the
depositor concerned. All subsequent Deposit for PPF / SSA / RD / Agent Bulk list as well as RD/ TD/ MIS/
SCSS/ KVP/NSC New Account Opening may preferably be done by transfer of amount from Savings Account of
the depositor concerned. (SB Order No. 12/2015, 15/2015 & 17/2015).
(b) Cheque upload: Supervisor to download softcopy of SO cheques HTRFTOPC and upload softcopy of SO
cheques to local path Menu- HCLUPLD. Now cheques of both HO & SO can be processed. (Not required).
3. Tallying (Balancing) the Zone: (By Supervisor). Menu- - HMCLZOH (Menu to Inquire by PA HIOCLS ) --- GO
Function - I (Inquire) Give Zone Date , Zone Code GO Select the statistics Tab Check whether all
the cheques are appearing or not. If not, find and perform necessary addition / modification.
4. Verification of the Zone (cheques): (By Supervisor, one by one). Menu- HOCTM (for HO) / HOMSO (For SO)
GO - Function V-Verify GO Select the appropriate ZONE CODE, Zone Date and Set Number Go
All the instrument details will be listed below Instruments details can be viewed by clicking on the
respective instrument number Total CREDIT AMOUNT and Number of instruments should tally Submit.
Successfully Verified in Online Module along with SET NUMBER will appear. Note the Set No.
(Note: Bulk verification menu: HOCTV is allowed after Suspending the Zone. May not find mistake if any. Use
of HOCTV is not advisable.)
5. Suspending the Zone: (No more addition of Cheque is allowed): (By Supervisor). Menu- HMCLZOH -- GO
Function - S (Suspend ) Give Zone Date, Zone code GO Submit.
6. Generating report for Clearing House: Invoke the menu HPCLSO to print the Clearing House Summary.
7. Release to Shadow Balance: (By Supervisor). Menu - HMCLZOH-Go Function - R (Release to shadow
Balance) Zone Date, Zone Code Go Submit OK. (Balance will be credited but not allowed for WDL.
Preferably operate this option after receipt of clearance).
8. Marking outward rejection: (By Supervisor). After receipt of scroll, Rejects if any to be marked. Outward
rejects are to be marked in Inward Clearing Zone. (Process given at Inward Clearing). Supervisor to mark
rejected cheques before Regularizing the Shadow Balance command HICTM/HICTMO.
9. Mark Pending of cheque(s): (By Supervisor). After receipt of scroll, if status of the any of the cheque is
unknown (not cleared nor bounced), & to be kept pending for clearance, Menu HMARKPEN (not working
properly) to be used to mark as pending & can be revoked by Postmaster using the menu HREVPEND.
(In Clearing House there is no option of PENDING Cheque will be cleared / bounced (Rejected)).
10. Regularizing the Shadow Balance: (Actual Posting). (By Supervisor). Menu - HMCLZOH - Go Function G-
Regularize Shadow Balance Zone Date, Zone Code GO Submit.
For SO & other HO cheques, clearing HO will perform the above process.
===== BRIEF OUTWARD CLEARING PROCESS COMPLETED====

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Cheque - Outward Clearing Brief Menu Operations
1. Zone Processing HMCLZOH Function O Open Zone Date Zone Code Go Submit. (Select the
(Opening a clearing appropriate zone MICROW for MICR Outward. CTS-MICR for MICR
zone) (By Sup.) Outward CTS should not be selected)
2. Lodging of HOCTM By HO : Option Add Zone Date Zone Code Go A/c ID Amount
Instruments Manually (For SO- Pay-in slip amount Instrument No Amount Cheque Amount Sort
by HO / SO (By PA) HOMSO) Code Give from the cheque Transaction Code Give from the cheque
Submit. Note the Set ID on the pay-in slip
(For SO see HO/SO not dealing with
Single slip containing multiple cheques and multiple slips containing single
clearing house)
cheque can be lodged by HOCTM. See Float Balance in HACCBAL / HACLI
3. Zone Balancing (By HMCLZOH Option IInquiryZone Date Zone Code Go Statistics Tab Check
Sup.) Slips/Instruments/Sets Nos. & AmountCheck StatusEntered / Verified.
4. Verification of the HOCTM Function V-Verify GO Select the appropriate ZONE CODE, Zone
Zone (cheques) (For HO) / Date and Set Number Go All the instrument details will be listed
HOMSO below Instruments details can be viewed by clicking on the respective
4, 4a, 4b - By Sup. (for SO) instrument number Total CREDIT AMOUNT and Number of instruments
should tally Submit. Successfully Verified in Online Module along with
SET NUMBER .. will appear. Note the Set No.
4a. Verify Lodged HOCTV To verify instruments Function V Verify Zone Date Zone Code
Instruments (Bulk) Go. Check report in HPR. (Use of HOCTV is not advisable.)
4b. Verify Manually HTM Function V Verify Tran ID Go Post
5.Suspend Zone (Sup.) HMCLZOH Function - S -Suspend Give Zone Date, Zone code Go Submit.
5a. Unsuspending the HMCLZOH Option V Revoke Suspension Zone Date Zone Code Go Submit
Zoneif need (By Sup.)
6. Report for Clearing HPCLSO / Print the report for Clearing House.
House (By Sup. / PA) HOMSOEX
7. Releasing to Shadow HMCLZOH RRelease to Shadow Balance Zone Date Zone Code Go Submit
Balance (By Sup.) Show HACCBAL/HACLI Float Balance Nil & Funds in Clg Amounts
8. Marking outward HICTM / After receipt of scroll, Rejects if any to be marked. Outward rejects are to
rejection (By PA) HICTMO be marked in Inward Clearing Zone. (Process given at Inward Clearing)
9. Mark Pending of HMARKPEN After receipt of scroll, if a cheque status is unknown (not cleared nor
cheque(s) (By Sup.) / bounced), & to keep clearance pending, use Menu HMARKPEN marking
HREVPEND pending & (Menu not working properly & hence pending not advisable)
can be revoked by Postmaster using the menu HREVPEND.
10. Regularizing the HMCLZOH Function G - Regularise Shadow Balance Select appropriate date
Shadow Balance (By and zone Go A window with General and Statistics tab appears
Sup.) Ensure, ZONE STATUS should be RELEASED TO SHADOW BALANCE
Submit. Zone will be automatically closed on completion of this step.
Batch Job will be initiated and the report can be taken using the menu HPR
File Transfer of SO / HO HTRFTOPC Source File Name File name of SO / HO. Destination Directory Location
by HO where file is to be transferred at HO. Click on Submit
Cheque Inquiry in Zone HIOCLS If Zone is not balanced as per the statistics then inquire to see which set is
not balanced. To modify set HOCTM Function M Modify
Cheques: Outward Clearing -CBS HO/SO not dealing with clearing house but attached with another CBS HO
(a) Command / Menu: Cheques: Outward Clearing - CBS HO/SO not dealing with clearing house. Cheques
should not be entered in Finacle by this type of offices (SB Order No.5/2016).
1 Lodging of Instruments Manually by HO / SO HOMSO HOMSO V
2 Report Generation for Instruments Lodged at HO / SO HOMSOEX -----
3 Softcopy Generation for Instruments Lodged at HO/SO HTRFTOPC -----
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Cheque Out Station Cheque for Collection Brief Menu Operations
Lodge HIRM Function G Lodge Remit Type OCINR Rem CCY INR CIF ID
Instrument Click on Go General Details: Operative A/c ID SB A/c Charge Debit A/c ID SB A/c
Remittance Amt Cheque Amount Remit Country IN
Instrument Details: Instrument No. Inventory Type CHQ Instrument Amount
Quantity Instrument Date Drawee Details Name / Address Drawee Bank Details
Bank Code Select from Searcher Bank Br Code Select from Searcher Validate.
Event Details: Validate Transaction Details Validate Submit. Note the
remittance ID. Supervisor to verify Menu HIRM; Function V Verify.
Realize HIRM Function R Realize Remit ID. Validate the Tabs: Instrument Details General
Instrument Details Realisation Details Event Details Transaction Details Submit. Supervisor
to verify Menu HIRM; Function V Verify
Show HACLI Credit & Charges Application. See in HIRM Remit Status is Yes
Dishonour HIRM Function N Dishonor Remit ID. Validate the Tabs: Instrument Details General
of Details Event Details (choose charge event ID) Recovery Details Transaction Details
Instrument Submit. Supervisor to verify Menu HIRM; Function V Verify. Show HACLI
Charges Application.
Function Z Close Visit Instrument Information to Validate Submit
Supervisor to verify Menu HIRM; Function V Verify
Collection of Cheque Dishonour fee & Out station cheque collection fee.
Rejection & Dishonour (Bounce) are not same. In Rejection no accounting is happened. It may occur due to wrong
a/c No.; difference in signature or no signature; correction not authenticated etc. No fee is imposed for rejection.
Dishonour (Bounce) happens due to non-availability of Fund in the a/c to clear the cheque & fee is imposed for it.
Dishonour (Bounce) fee is normally imposed by the bank/POSB where the cheque is presented.
Inward cheque dishonored fee: No fine.
Outward cheque dishonor fee: through Post To be collected Office UCR as at present there is no option in Finacle.
Out Station cheque dishonor fee: To be collected through menu HIRM Funtion : N-Dishonour.
Out station cheque collection fee: It will be deducted (withdrawn) automatically from Savings A/c.
Handle cheques sent for collection before migration but clearance received after migration:
(a) Entry of cheque clearance - Menu operation:
Invoke CXFER Add Transaction type/sub-type T/CI Customer Induced or T/BI-Bank Induced Go Debit
A/c ID as SBI Sundry A/c (SOLID+0007) Credit A/c Customers Savings A/c or Office A/c 0017 (SOLID+0017) or
Office A/c 0382 (SOLID+0382) as the case may be Amount Give cheque amount Value date Give cheque
clearing date Transaction particulars delete auto populated By Transfer & enter cheque No. (do not enter
zero (0) if cheque No. starts with 0) Remarks enter PAN of a/c holder if amount is INR.50000/- or above
Post. Note the Trans. ID. Supervisor to Verify giving Trans. ID.
(b) Depositing the above cheque cleared amount in concerned A/c:

1: To Savings A/c: No further action as the amount is credited to Savings A/c.
2: To PPF/SSA/RD (individual) subsequent deposit: Use CXFER Debit Customers Savings A/c or Office
A/c 0017 (SOLID+0017) as the case may be Credit Customers concerned A/c.
3: For RD Bulk list under MPKBY / PRSS: subsequent deposit: Use CXFER Debit Customers Savings A/c
or Office A/c 0017 (SOLID+0017) as the case may be Accept the schedule in HAGTXP & Post.
4: New A/c (MIS/TD/SCSS/RD) or Issue of Certificate (KVP/NSC): In A/c opening select Transfer in
Transaction Required and Debit Customers Savings A/c. or Office A/c 0382 (SOLID+0382) as the case may be.
N.B: In the above cases (2 to 4) Enter cheque No. in Transaction Particular field.)
(The above is effected from 01.01.2016 SB Order No.12/2015, 15/2015 & 17/2015)
(c) Office A/c 0007 (SOL ID+0007) should not be used for any other purpose or for day to day cheque
clearing (para-7 of SB Order No.5/2016).
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Common Menus
(a) Command / Menu: Common
Common Menus All schemes Menu Type
1 Change Context SOL ID (Postmaster is only T
---- HCCS
authorized as per SB order 5/2016)
2 Transfer Of Accounts (Inter SOL) ----- HACXFSOL TV
3 Find new A/c No. from Sanchay Post A/c CNAC CNAC T
4 Customer Transaction Maintenance (Deposit & V
CTM CTM
Withdrawal by cash)
5 Cash Transfer (Deposit & Withdrawal) CXFER CXFER V
6 Transactions Maintenance HTM HTM V
7 Cash Pending clear Transaction (Adjustment) HCASHPND HTM V
8 BO Account Closure Warrant HACACCR HACACCR V
9 Pass Book Printing HPBP ..
10 Pass Book Printing (Selected entry) HPBPR HPBPR V
11 Teller Cash Position Inquiry of an Employee HTCPIAE HTCPIAE T
12 Find Transaction ID (both Entered & Posted) HFTI HFTI T
13 Finacle Report HFINRPT HFINRPT T
14 View / Print generated report HPR HPR T
15 View / Print the statement of account HPSP HPR HPSP HPR T
16 Account Details / Inquiry HACCDET HACCDET T
17 Account Ledger Inquiry HACLI HACLI T
18 Account Balance Details HACCBAL HACCBAL T
19 Account Name Change --------- HAALM TV
20 Account Interest Before Closure HACINT HACINT T
21 Account Selection List / Search a customer HACS HACS T
22 Deposit Transactions Report Summary HDTRS . T
23 New A/c Opening List view / print HACSP HPR HACSP HPR T
(b) Conversion of A/c: Single to Joint & vice versa Minor to Major: Counter PA has to take fresh AOF, KYC
Form, KYC documents & other required document, if any (e.g. Death certificate) from the depositor(s).
(i) Single to Joint: Verify existence/status of CIF and attach the CIF of new incumbent to the A/c in appropriate
Related Party (Normally Related Party 2). Change Mode of Operation.
(ii) Joint to Single: First Holder is the main Holder. In normal case (situation) First Holder cannot be
changed. It may be changed only in case of death (Error occurs in conversion).
nd
Removal of 2 Holder in normal case: Invoke Menu of Modification of A/c after verification / existing
nd
A/c and mark the 2 share holder as deleted.
nd nd nd
In death of 2 Holder: Declared 2 holder as Deceased in CIF and mark 2 holder as deleted.
st
In death of First Holder of the two: Declared 1 holder as Deceased in CIF. Invoke menu HCCA and
nd
change the CIF ID of the main holder to that of 2 holder.
nd
In death of First Holder of the three: Declared 2 holder as Deceased in CIF. Invoke menu HCCA and
change the CIF ID of the main holder to that of remaining holder, who would be the main holder in the
account. e.g. CIF A, B and C are joint holders. CIF A is First Holder, the main Holder. CIF A dies and
remaining holder want to make CIF B as main holder. Then the user will invoke menu HCCA and change
the CIF id from CIF A to CIF B.
(iii) Minor to Major: Counter PA needs to modify the status both in CIF (Minor=No) and account level from
minor to normal & Supervisor to verify.
(c) CTM & CXFER: CTM is used for funding by cash and CXFER for funding by transfer.
i. CTM: By Cash : Function Add Function Type Deposit or Withdrawal Go A/c Id Amount Value
date (Date of transaction) Transaction particulars Messenger name can be put here Remarks Mode of
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transaction Select radio button Cheque (for POSB) or Withdrawal Slip (for SB-7) or Payment (for deposit)
Cheque Date Cheque No. Option Post. Note the Tran ID. Supervisor to Verify CTM; V Verify.
ii. CXFER: By Transfer: Function Add Trans type/subtype T/CI-Customer Induced or T/BI-Bank Induced
Click on Go Dr A/c ID Verify Signatures Cr A/c ID Give Amount Value date (Date of transaction)
Transaction particulars Messenger name can be put here Remarks Mode of Transaction Select one
radio button Cheque (for POSB) or Withdrawal Slip (for SB-7) If cheque then update cheque date & cheque
no. Post. Note the Tran ID. Supervisor to Verify Menu CXFER ; Function V Verify. Use of CTM &
CXFER is also given under respective schemes.
(d) Funding by Transfer: Means deposit in different A/cs making withdrawal from Savings A/c. Before A/c
opening & Funding, check CIF, Name, Signature, Photo, balance and if required check KYC documents.
i. Funding in New A/c: Opening of new a/c or issue of CC by Transfer from Savings A/c is permissible / possible
when primary CIF of both the a/cs (new & SB) are same. Withdrawal form is not required for open on
Transfer & depositor needs to write on AOF and it can be invested through Agent (SB Order No.7/2015).
ii. Funding in existing (old) A/c: Same as CXFER above.
(e) HCASHPND For adjustment of cash payment other than SB - Reduces Teller Cash Position
Adjustment of Cash After HCASHPND Function P-Process Tran ID or A/c ID (Optional) Go Next
Interest / Closure (for other screen appears Click on Serial No. (Sl. Nos. are numbered as 001,
payment for below than SB) 002 etc. with underline) Post. Verification in HTM. (It is better to
INR.20000/- run it after each cash payment. Else run at the end).
(f) HTM Menu option: It is a multi-purpose menu and performs following tasks. Supervisor to verify in HTM.
Menu operation is given in respective places.
1. Reversal of Un-posted Office Account Entry.
2. Payment of interest of discontinued schemes.
3. For Vault Transactions.
4. If Transaction creation is happening at the time of Verification, another Supervisor/Postmaster has to verify
the transaction by the menu HTM. (Transaction during verification is disabled at present).
5. MIS/SCSS/TD interest payment from Sundry accounts.
6. In case of premature closure of KVP/NSC, Supervisor can view the payout details using HTM menu option.
7. Used to post system generated transaction IDs which are in Entered stage.
8. Used to Modify & Delete transaction IDs which are in Entered stage.
9. When without verifying New A/c opening or A/c closure, HTV is used for bulk verification, funding position
gets to posted stage keeping A/c opening or A/c closure unverified. After verification of A/c opening or A/c
closure, the transaction to be verified, if exists due to any reason.
(g) Name Change in A/c: Menu - HAALM (to be initiated by Supervisor)

At times even after attachment of modified CIF, name of A/c holder against respective schemes do not change. In
this case Name Change in A/c is required. Name should be within 21 characters & must contain alphabets only.
HAALM Go Function: M-Modify A/c ID Give A/c No. for which name to be changed Go, Screen
nd
appears, Perform necessary changes Submit. 2 Supervisor to verify HAALM; Function: V-Verify.
(h) Nomination: Nomination can be done at the time of New A/c opening or at a later date. Obtain AOF / SB-
55 as the case may be. For new A/c do it during A/c open. For existing A/cs, modify the A/c to perform
Nomination. Advice all depositors to have Nomination in each and every account.
(i) Pass Book Issue & Print (For all schemes including Savings Certificates): Menu - HPBP :
New Pass Book Issue: Give A/c ID select Printer Duplicate PB - No New Passbook Yes Print
Transaction Printing : Give A/c ID Modify select Printer Duplicate PB -No New Passbook No Print
Continuation Pass Give A/c ID Modify select Printer Duplicate PB - No New Passbook Yes
Book Issue: Print
Duplicate Pass Book Invoke HPBPR menu option to reset the pages printed details to 0. Supervisor to verify.
Issue (by HO. SB Then a fresh passbook can be printed by HPBP.
Order No.5/2016) Give A/c ID Modify select Printer Duplicate PB -Yes New Passbook Yes Print
(j) UCR : Found excess Way of depositing in Finacle for disposal in future:
1) Deposit: CTM Go A-Add Deposit A/c ID Give Sundry A/c ID (SOL ID +0324) Amount which is
found excess Transaction Particulars Give short remarks Remarks - Give short remarks to help
identifying in future Options - select G-Partitioning Details Partitioning A/c ID Give Teller A/c ID
Post. Note Trans. ID. Supervisor to Verify giving Trans.ID.
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Customer Information File (CIF)
(a) Command / Menu: CIF
Customer Information File (CIF) Menu Type
1 Search existing CIF CDEDUP CDEDUP T
2 New CIF Create/Modify/Verify CCRC / CIFCR CCRC V
3 Modify / Verify Existing CIF CMRC CMRC V
4 Merger / Change of CIF HCCA HCCA V
5 Customer 360 View HCRV HCRV T
6 Inquiry on Customer HCUDET HCUDET T
CIF Brief Menu Operations

Checking existence of CDEDUP Click on Go Give required parameters Click on Proceed
duplicate CIF System will show the list of CIFs as per the criteria specified.
Creation of CIF CCRC / CIFCR. It is one of the important activities in CBS Finacle. Do as under.
1. Function Add Go Title Select from searcher First Name Middle name Last Name (Important)
Father/Husband name Date of Birth DD-MM-YYYY Gender Click on relevant Radio Button Tax status
Select from searcher based on tax status of the customer PAN Card No. Give pan no. if tax status is selected
as Pan Card Income Give Amount Income Type Select from drop down menu Occupation Type Select
from drop down menu
2. Document Details 1 Doc Type - Select code as relevant from searcher (prefer ID proof) Doc Code Select
relevant code from searcher (select any one) Enter unique Id number (ID/Regn. No. of relevant document) of
the selected ID proof (If given ID proof is Aadhar, then UID Authenticated must click on radio button Yes) (It
should not be treated as Aadhar linking. It is only an ID proof.)
3. If more documents, then click on expand button Document Details 2 Fill the address proof in the same
way as Document Details 1.
4. Preferred Flag Yes / No (Either ID proof or Address proof to be selected as Yes).
5. Fill Address details in lines 1, 2, 3 (When address is given in the line 1, using tab move on next field, system will
automatically populate Address Valid From and Country fields) Address valid from Give date from which
customer is staying on the address Type Pin Code and City and State fields are auto populated
6. Fill Phone, email details, if provided for SMS purpose etc. If Mobile No. is added, then Select Yes Radio
button in Is SMS Banking enabled option.
7. TDS Table Code Select any one from searcher based on Tax Status of the customer (No PAN / No Tax / TDSNR)
8. Primary Relationship Manager ID CIFRM Short Name Give short name of customer It is
mandatory Submit. Note CIF ID. (If forget to note, there is no way to find it).
Note: Address valid up to by default is 31.12.2099 Check it using CMRC.
Modification Before CCRC / Function Reject (By Supervisor) Submit
Verification CIFCR User to amend details by choosing Menu CCRC / CIFCR; Function M-Modify
Verification of CIF CCRC / Function V-Verify CIF ID Go Submit. Supervisor to ensure KYC
Creation CIFCR Status is updated to S-Documents Submitted else reject CIF.
Modification after CMRC / Function M-Modify Make the necessary amendment Submit.
verification or of CIFMD Supervisor to verify Menu- CMRC / CIFMD ; Function V-Verify
existing CIF ID Note: CIF can be modified at Home SOL only.
Death of a customer - CMRC / Function M Modify CIF ID Go Customer Status Click on Radio
Modification of CIF CIFMD Button Deceased Date of Death Give date of death of the customer
Submit. Supervisor to verify Menu CMRC / CIFMD; Function V-Verify.
Note: System will automatically suspend the CIF.
Suspension of CIF (Do CMRC / Function S Suspend CIF ID Reason Code Select from Searcher (there
not use for Death CIFMD are about 37 types of reasons. Select appropriate one) Go Submit.
claim cases) Supervisor to verify Menu CMRC/CIFMD; Function V-Verify. Similarly to
Un-suspend the CIF Choose Function U Unsuspend
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Difference between Suspension of CIF: All the A/c under the CIF is affected and no transaction is
Freeze (HAFSM) & allowed in these A/cs. Freeze (HAFSM): It is three types (Credit, Debit & Total). It
Suspension of CIF affects the A/c which is frozen.
Merger of CIF HCCA Function Modify A/c No. (whose CIF is to be changed other than CIF of
Reason Code: D- Savings A/c) Go Old CIF ID (will be displayed automatically) New CIF ID
Death Claim Transfer; Give new CIF ID to which the a/c is to be merged/transferred (preferred CIF of
or T-Transfer of Savings A/c, as Savings A/c is now essential) Modify Act. Name Change
certificates; or C-CIF name if need be (In case of death of primary a/c holder or certificate transfer
duplicate Transfer. cases) Reason Code Select appropriate reason from searcher Submit.
Supervisor to verify HCCA; V Verify Give A/c ID whose CIF is changed.
Note: Savings A/c is now essential. Hence do not change CIF of Savings A/c.
Merge CIF of other schemes with Savings A/c.
Search CIF and A/cs HCRV To know CIF details:
attached to a CIF Click on Customer Selection -customer search screen displays Give CIF ID
CIF Type Retail Go System will show CIF details.
To know Accounts attached to a CIF:
Click on Account tab Give CIF ID A/c selection click on required radio
button (Show open A/cs select it to know a/cs opened in Finacle under the
CIF; Show all A/cs - select it to know a/cs attached to the CIF) Go System
will show list of all accounts attached to the CIF.
Inquiry on Customer HCUDET CIF ID Click on Go. Displays General Details of Customer
Discontinued Scheme Transactions

(a) Command / Menu: Discontinued Scheme.
Discontinued Schemes Menu Type
1 Payment of Principal by Cash/Cheque/ Transfer HTM HTM V
2 Payment of PMI by Cash CTM CTM V
3 Payment of PMI by Cheque / Transfer CXFER CXFER V
4 Closure Of Accounts HXFER HXFER V
5 Reporting (Ledger printing) HACLPOA ---- T
Closing of any discontinued scheme accounts / certificates including NSS-87 or NSS-92 should be done at HO
only (SB Order No.5/2016).
There are about 21 Discontinued Schemes to be closed in CBS Finacle and all these are matured. The only
Operation in the scheme is to payout the amount to the customer. Balances of all the discontinued scheme
accounts are maintained in a specific office account per scheme. During Payout, the specific office account should
be debited and the customer account will be credited.
Sequence of closure of Discontinued Scheme:
1. Find new A/c No. (Menu-CNAC)
2. Pay out Principal amount from specific office account and Credit customers SB or Postmasters Cheque A/c
(Menu-HXFER)
3. Pay out Interest amount, if any, from specific office account and Credit customers SB or Postmasters Cheque
A/c (Menu- HTM).
4. Pay out of interest, if any, which is calculated outside will be paid from specific office account identified as
interest paid on specific discontinued scheme (Menu- CTM and or CXFER).
5. Print the ledger statement for the business day for both office accounts that is principle and interest and
submit to HO/SBCO/DAP as the case may be. (Menu- HACLPOA).
6. Print the LOT for Discontinued Schemes. (Menu- HFINRPT HPR).
7. Show the amount in Daily A/c; Summary & Cash Book in proper heading.
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Discontinued Scheme Transactions Brief Menu Operations
Cash Payment of HTM Function Add Trans. Type / Sub Type C/NP-Cash Normal Payment Go
Principal Debit A/c ID Sundry A/c No. of Discontinued Scheme Amount Ref No. Old
A/c No. of Discontinued Scheme Restore Values A Additional Part Tran
Details Go Next Screen Ref No. Old A/c No. of Discontinued Scheme
Go Next Screen Click on Check Box against the entry Accept Post and
Note the Tran ID. Supervisor to verify - Menu HTM; V Verify.
Cash Payment of CTM Function Add Type Withdrawal Go A/c ID Sundry A/c No. of Interest
PMI calculated on Discounted Scheme Amount Post. Note the Tran ID. (Ref. Common
manually Module for details). Supervisor to verify using Menu CTM.
Transfer of Principal HTM Function A Add Transaction Type / Sub Type: T/CI-Customer Induced Go
Amount into SB A/c Record 1 screen appears Part Tran Type: Debit A/c ID Sundry A/c No. of
or Payment by Post Discontinued Scheme Amount Ref No. Old A/c No. of Discontinued Scheme
Master Cheque A/c Restore Values A Additional Part Tran Details Go
Next Screen Ref No. Old A/c No. of Discontinued Scheme Go Next
Screen Click on Check Box against the entry Accept Click on Add Record
2 screen appears Part Tran Type: Credit A/c ID SB A/c or Post Master
Cheque A/c Amount or click on get contra amount icon Post. Note the Tran
ID. Supervisor to Verify Menu HTM; Function V Verify
Transfer of PMI into CXFER Function Add Go Dr A/c ID Interest on Discounted Scheme Sundry A/c
SB A/c or Payment Cr A/c ID SB A/c or Post Master Cheque A/c Amount Post. Note the
by Cheque Tran ID. Supervisor to Verify Menu CXFER ; V Verify
Closure Of Accounts HXFER Function Add Go Dr A/c ID of Office A/c Ref. CCY /Amt (Amount to be
by transferring paid) In Restore (Select A-Additional Part Tran details) Go Delete the
amount to SB or amount shown Go A screen with amount appears- Click on Check Box -
office a/c. Reversal amount populates Accept Next screen appears (Transfer
Transaction) click on Add select Credit Enter Cr. A/c ID (Give customers SB
A/c or Postmasters Cheque a/c) In Ref CCY/Amt. (Enter Amount) Ref. No.
Give Discontinued scheme A/c No. Transaction particulars Give discontinued
scheme name Post Go. Note Trans. ID. Supervisor to Verify Menu
HXFER.
Day End Process in Finacle : EOD (COD) / BOD : Closing a Days Work
EOD (COD) / BOD i.e. - End of Day (Closure of Day) / Beginning of Day.
It is the first as well as last work. On successful execution of EOD (COD) / BOD, Day ends for current date
and begins for next working day. This work (EOD / BOD) does not require verification. There are three stages of
EOD (COD) / BOD, such as (1) SOL level, (2) CBS CPC level & (3) DC level.
EOD completion Time as By SO By HO By CBS CPC

per instruction of DTE 1700hrs (05PM) 1800hrs (06PM) 2000hrs (08PM)
As EOD is dependent on Counter Transaction Closing time, EOD by HO & SO must be initiated within one-half to
two hours from Counter Transaction Closing time or latest by 1800hrs (06PM) whichever is earlier.
A. Closing a Days Work - Pre-requisite for EOD (COD) / BOD in CBS Finacle:
Sequence of Closing a Days Work
1. As soon as counter closing time arrives (depends upon prescribed office time), close counter transactions.
2. Ensure no voucher is pending for entry (especially financial transaction voucher).
3. Ensure HCASHPND has been run. Check once again. Supervisor to verify after execution of HCASHPND.
4. Completion of verification of all transactions by Supervisor(s). If any problem is faced, do the needful within
the prescribed time. Ensure no transaction is pending in HIMI, HFTI & HAFI (A/c closure may be kept
unverified for closing in a future date for effecting cheque payment). Check the following to ensure there is
no EOD Blocking Validation.
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Menu Operation to check EOD Blocking Validation:
These are the EOD Blocking Validations:- (1) New A/c opened with deposit amount (2) Transactions in
Entered & Posted stage (3) Unverified Inventory (4) Unclosed Inward zone (5) Unsuspended Outward zone
To Inquiry inventory Not Authorized - Unverified Inventory Transaction List: HIMI Go Transaction
Date Give current (BOD) date Submit. It will show Authorised & Not Auntorised. Do the needful.
View if any Audit files (New A/c, Closure, Modification, Transfer) is pending for verification - Non-Financial
Unverified Accounts: HAFI Go. In Ref. No. - Give . (dot) or two spaces Entered on - Give current
date Authorized Select Not Authorized Go. Message: No records were fetched. (This part is
normal). (To know specifically New A/c, Closure, , Modification, Transfer specify table name in Table
Short Name field & function in Function Code field.)
If New / Transfer A/cs are listed, then the A/cs are to be verified using Menu meant for New / Existing
Account / Transfer verification (Closure and Modification are not an EOD blocking validation, but a
blocking for interest flow / DSA modification / closure / any type of transaction etc.)
To inquire E-Entered & P-Posted items not Authorized: HFTI Go Transaction status: Select E-
Entered or P-Posted Submit. Message: No records were fetched. (This part is normal). If
transactions are listed do verify.
In HFTI: If any transaction is in Entered but not getting posted: Inquire balance & correctness.
If alright, same user has to Modify & Post in HTM. Supervisor to verify.
If incorrect transaction, Delete in HTM.
If insufficient balance in concerned A/c ID, check, whether balance can be raised in the A/c. If No,
delete the transaction in HTM. If Yes, raise the balance & Post in HTM.
In HFTI: If any transaction is in Posted but not getting Verified: Verify with alternative/other user.
5. View cash position in HTCPIAE (HTCPIAE Go Select employee (teller) view balance in hand) and
count physical cash (both should tally).
6. In HFINRPT, generate report EOD Blocking Validation Report. Use HPR and view the report. If there is any
item, EOD will fail. Clear these / do the needful.
7. Generate the reports & save on your desktop for printing in future time. Now Finacle is ready for Day End.
8. Execute Day End at SOL level (HISCOD) within 1.5 to 02hrs from prescribed counter closing time or latest by
1800hrs whichever is earlier.
9. Print LOT & segregate Vouchers.
10. Segregate LOT & Vouchers, AOF / KYC Forms etc. for preserving / dispatching etc. as the case may be.
Now work for a day is completed.
B. EOD (COD) / BOD in CBS Finacle: Command / Menu:

SOL level EOD (COD) / BOD is possible only after completion of verification of all transactions by Supervisor(s).
Supervisor should not wait for verification and it should be done immediately after a transaction. Completion of
successful EOD involves the following four steps / commands.
Command Full Name What it does To be run by

st
1 HISCOD Initiation of SOL Initiates change of date for EOD SOL
Change Operating Date
nd
2 HSCOD SOL Change Operating
Changes date for EOD & BOD. It ends day CBS CPC
Date for current date & day beings for next date.
rd
3 HSOLCOP SOL Closure Operation
Performs different batch jobs like extension Central EOD
/ renewal, freezing etc. team
th
4 HSCOLD SOL Closure of Last Day Interest flow (in/out) happens.
Command / Menu for monitoring (Report screens)
1 HBJMON Batch Job Monitoring Indicates starting & ending time of Batch SUP & Sys
jobs of EOD Admin
2 HSSI SOL Status Inquiry Indicates various status of EOD process
3 EODMON EOD Monitoring Indicates HO wise consolidated EOD status.
4 EODREP EOD Report Indicates Circle wise consolidated status of
different steps of EOD & paralisation used
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No. Work & Menu Action
1 Initiate EOD:SOL ID is auto populated. Give 0 (zero) in Hours & 1 in Minutes field
HISCOD Click on Go. Batch job will be invoked giving an ID No. If there is any EOD
Blocking Validation, HISCOD will not run and error message comes
Verification is pending
2 To know status of Run HSSI to view current status of End of Day (EOD) process. See that in
Day end: HSSI SOL Status it is showing Change of Date initiated. It means HISCOD is
executed. Go on refreshing the screen to see that it shows Closure date
as current date, BOD Date as Tomorrows (next) date (it will skip Sunday
& Holiday), Next working day as date of day after tomorrow and
Closure as Not Closed. Then the staff concerned may leave office.
The following EOD steps (process) are to be run at CBS CPC & Central EOD Team level and
thereafter the status in HSSI screen will go on changing.
A To perform EOD (COD) Can be run either in SOL ID or in Set ID (Circle / Region ID). In No. of
/ BOD at CBS CPC level parallel SOLs - Give 1 to 10 when running in SOL ID and 1 to 20
when running in Set ID. However, the total parallization should not
HSCOD exceed 30 at any point of time. Process runs automatic. Performs
Day end for current date and begins Day for next working day and
runs a number of Batch Jobs.
B HSOLCOP & HSCOLD Is being run by Central EOD Team Chennai
Note: Transaction during HSCOD results failure of HSCOLD. Do not perform any transaction during execution of
HSCOD. Verify these transactions using HBTM in Supervisor login.
ECS
(a) Command / Menu: ECS
ECS Menu Type
1 ECS Mandate Maintenance HECSM HECSM V
2 Create ECS Dump HEGOC ----
3 Settlement Process Run HEOSR ----
4 ECS Reject Processing HEORP ----
5 Transfer File to PC (Download HTRFTOPC ----
ECS file created in HEGOC)
Enable the facility of ECS for the customers account.
ECS Brief Menu Operations

Setting Mandate HECSM Function Add Go A/c ID Pay Sys ID ECS Message Type Outward
for Outward ECS Part Tran Type Debit Tran Code Code 1 Start Date End Date
(Now the Amount Type Fixed Amount Other Party A/c ID Beneficiary A/c No.
mandate is being Other Party Name Beneficiary Name Other Bank Code Pick from Searcher
done by CEPT Other Branch Code Pick from Searcher Submit for Verification. Note
Chennai) Mandate Srl No. Supervisor to verify Menu HECSM; Function V Verify
Create ECS Dump HEGOC Service SOL ID Auto populated Pay Sys ID - ECS .. Generate select No
(Generate Settlement Date BOD Date CCY- INR Debit/Credit indicator select Credit
Outward Clearing Transaction File Ref. Give a name which you can understand easily Submit.
File) File will be created. Go to HPR Select & view ECS Outward Dump Report
see the Print File Name. The path to be used as Source File in HTRFTOPC.
Transfer File to PC HTRFTOPC Give Source File as finreports/ECS/<name given in File Ref. in HEGOC>
(Download ECS Destination Directory as <local path : drive\Dir\> Submit. (ECS file path
file created in changed from finreports/CDCI to finreports/ECS from 28.07.2015. Up to
HEGOC) 27.07.2015 file path was finreports/CDCI.
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Exceptional Schemes & Closure
(a) Command / Menu: Rectification of Wrong Posting & Exceptional Schemes
Work Item / Purpose (Rectification of) Operator Supervisor Verify (V) /
Rectification of Wrong Postings (POSB scheme wise) Menu Type
1 Exceptional Scheme - Transfer of A/c to Exceptional HACXFRSC TV
Scheme / Transfer accounts across scheme codes
(within the same POSB Scheme)
2 Fake / Unwanted A/c closure HCAACTD HCAACVTD V
Exceptional Schemes / Closure For TDA category

SCSS/MIS/TD/RD/KVP/NSC deposit accounts have certain lock in period before which the A/c cannot be closed.
When trying to close the deposit before the Lock in period, system will raise the exception message to the user
based on setup. But there are certain circumstances (Court order, order of Ministry of Finance. Death case,
forfeiture, irregularly opened A/cs, Unwanted A/cs opened automatically during system problem etc.) where it is
required to close the deposit (A/c) before the Lock in period.
Sequence of operation for Exceptional Closure:

1. Use menu HACXFRSC (Transfer from one Scheme to another Scheme except RD & CC) by Supervisor of
concerned Post Office.
2. HPO (Postmaster) to verify with same menu HACXFRSC.
3. Use HPR menu to know successful transfer of account.
4. Invoke the menu option HINTTM for Changes in the Interest (For SCSS, MIS).
5. Verification by the HPO (Postmaster) with menu option HINTTM.
6. Invoke the menu HCAACTD for the closure.
7. Verification by the Supervisor with menu option HCAACVTD.
Exceptional Schemes / Fake-Unwanted A/c Brief Menu Operations For TDA category
Transfer to Exceptional Schemes and performing closure therein may be supported by order / authority letter
from some higher authority e.g. Postmaster / Divisional Supdt. / Director / PMG / CPMG etc.
Transfer of A/c to HACXFRSC Supervisor/SPM of concerned Post Office to invoke.
Exceptional Scheme Function TTransfer Go A/c ID Source Scheme Code (Auto populated)
/ Transfer accounts Target Scheme Code Give Exceptional Scheme Code Target GL subhead
within the same Code (comes automatic) Submit. Note Instruction No. Click on OK.
st
POSB Scheme [1 ] HPO (Postmaster) to verify HACXFRSC; Function V- Verify
Exceptional scheme helps in Irregular closure. Use close menu option to close
the irregularly opened A/c. Supervisor to verify the closure.
Report view [2nd] HPR Invoke HPR. Select report: Scheme change Success Report to view status.
Specify interest rate HINTTM Used to specify interest rate from date of death to the current date.
[3rd] To be used by a higher work class (Supervisor or Postmaster) to enable the
interest rate as per the instruction from Court Order/ Min of Finance.
Supervisor to verify HINTTM; Function V- Verify
Closure of A/c HCAACTD Function -Z-Close A/c ID Closure value date BOD Date Go Click on
[4th] / Visit Tab Closure details Close Mode select any one : C-Cash only (for
below 20000. Needs to run HCASHPND for cash adjustment in teller a/c); R-
Repayment a/c only (money goes to the 0340 Office A/c); SB A/c (to transfer
the amount to Savings accounts); N-Customer Instruction then the proceeds
go the sundry deposit placeholder) Click on / Visit Tab Closure Exceptions
Closure Reason Code select appropriate one from searcher Submit
OK. Supervisor to verify Menu HCAACVTD; Function V-Verify.
RD Closure within CRDCAAC System will only THROW EXCEPTION if the RD account is closed within the lock
(before) lock in in period. Operator neither should accept the EXCEPTION nor proceed further.
period of 3years If EXCEPTION is accepted, system will allow CLOSURE within LOCK in period.
Supervisor to verify Menu CRDCAAC; Function V-Verify.
MIS Closure within HCAACTD Same as TD/SCSS.
1years of opening Supervisor to verify Menu HCAACVTD; Function V-Verify.
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Find out new account No. from old account No.
(a) Command / Menu:
Find out new account No. Menu Type
1 Find New A/c No. from Old A/c No. CNAC CNAC T
On migration to Finacle all the old A/c Nos. will be changed to 10 digit New A/c Nos. There will be no concept of
A/c Block for different schemes. New A/c No. is allotted by the software randomly.
Menu: CNAC Go enter SOL ID+Scheme+Old A/c No. or Certificate No. Submit. New A/c No & CIF ID will
be displayed.
Input Format of Old A/c No.: SOL ID+Scheme+Old A/c No. or Certificate No.
Example: Bhubaneswar GPO SOL ID: 75100100. Then old A/c No. will be
Scheme Old A/c No. Scheme Old A/c No. Scheme Old A/c No.
KVP 75100100KVP? NSS 75100100NSS? SCSS 75100100SCSS?
MIS 75100100MIS? RD 75100100RD? TD 75100100TD?
NSC 75100100NSC? SB 75100100SB? PPF 75100100PPF?
Replace ? with old A/c No. or Certificate No. as the case may be. Security Deposit (SD) comes under SB.
Freezing of A/c
(a) Command / Menu : Freezing of A/c :
Freezing of A/c Menu Type
1 Freezing & Unfreezing of A/c HAFSM TV
To be performed by HO as per SB order No 5/2016. Freezing is referred to the restriction on an account, where
Finacle restricts transactions. It could be a debit or a credit or a total freeze. When it is a total freeze then the
account can neither be credited nor be debited.
Freezing of A/c Brief Menu Operations (Also used for pledge)

Freezing of HAFSM Function Freeze A/c ID CIF ID (Note: you can freeze all a/cs under a CIF by
A/c giving only the CIF ID and not giving the A/c ID) Freeze Code Total / Debit /
Credit Freeze Reason Code from the searcher Go Check box the a/c for which
freeze to be placed. Submit. Supervisor to verify Menu HAFSM ; V- Verify
Freeze Code: Total=No transaction allowed. Credit= Deposit not allowed. Debit:
Withdrawal / Transfer / Closure not allowed.
Unfreezing HAFSM Function Unfreeze CIF ID / A/c ID Select A/c from the cheque box Submit.
of A/c Supervisor to verify Menu HAFSM ; V Verify
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Inventory Management Certificates & Cheques
(a) Command / Menu : Inventory Management
Inventory Management Menu Type
1 Add (Receipt & Supply) Inventory & Verify ---- HIMC TV
2 Inventory Status / Stock Report HISR/HISRA ---- T
3 Inquire Inventory (Between Locations Movement) HIMI HIMI T
4 Inquire Inventory (Particular Location / Available) HIIA ---- T
Cheque Book maintenance (also given in SB A/c)
1 Split Inventory Own Location HISAI HISAI TV
2` Split Inventory Other Location HISIA HISIA TV
3 Merge Inventory Own Location HIMAI HIMAI TV
4 Merge Inventory Other Location HIMIA HIMIA TV
5 Issue Cheque Books HICHB HICHB V
6 Cheque Books Inquiry HCHBI ---- T
7 Stop / Revoke Payment of Cheque HSPP / CHSTOP HSPPAU/ CHSTOP V
8 Inquire Account ID For A Cheque HINQACHQ/CHAIN HINQACHQ/CHAIN T
9 Cheque Book Maintenance (Acknowledge, Inquire, HCHBM/CHBM HCHBM/CHBM V
Destroy etc.)
10 Cheque Book Issued Register HCHBIR/CHQBIR HCHBIR/CHQBIR T
Inventory Movement Report
1 To know status of all Inventory movement for a day HIMR HPR HIMR HPR T
(Authorised & Not Authorised)
Inventory Management Brief Menu Operations

Add Inventory HIMC Function A-Add Go From Location Class ZZ From Location Code EXT
CSD to HO (Two To Location Class DL To Location Code DL Accept Select Inventory Class /
Supervisor to Type from searcher Inventory Alpha (Prefix) Start No. (Suffix) End No.
verify) (Suffix) (If another inventory is to be added then click on Add. After last entry do
not click on Add.) Submit. Note Inventory Tran ID.
Function V-Verify (Custodian to Verify) Inventory Tran ID Give inventory trans
ID to be verified Click on Authorize Details Tab Click Authorizer button against
which is written Not Authorized Custodian (Concerned Supervisor) to give
password. Repeat above step for another Authorizer if any Submit
(On issue of CHQ to customer It shows To Location as External to System)
Add Inventory HCCS HO to do this function: Change the SOL (Menu HCCS) Select New Context Sol ID
HO to SO from the searcher Submit. No verification required
(Supply of HIMC HO to do this function: Function Add Go From Location Class ZZ From
Inventory from Location Code EXT To Location Class DL To Location Code DL Accept
HO to SO) Select Inventory Class / Type from searcher Inventory Alpha Start No. End
No. Validate If another inventory is to be added then click on Add otherwise
Submit. Note Tran ID and send stationery to SO & Give Tran ID
SO User / Custodian will verify upon receipt of stationery from HO
HIMC Go V- Verify Inventory Tran ID - Give inventory tran ID to be verified
Click on Authorize Details Tab Click Authorizer button against which is written Not
Authorized Give password. Repeat steps for another Authorizer if any Submit.
Alternative Method: HO may send inventory to SO with manual invoice. SO
Supervisor will enter the inventory in DL and authorize. (Single authorization for SO).
Add Inventory at HIMC Function Add Go From Location Class DL From Location Code DL To
SO / HO to Location Class EM To Location Code Employee ID Accept Select Inventory
Employee (Give Class / Type select from searcher Inventory Alpha Start No. End No.
Inventory to PA) Validate. If another inventory is to be added then click on Add, else Submit. Note
Inventory Tran ID
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Verification by Supervisor: Function Verify Inventory Tran ID - Give inventory
tran ID to be verified Click on Authorize Details Tab Click Authorizer button
against which is written Not Authorized Custodian to give password. Repeat
above step for another Authorizer if any Submit
Split & Merge of Inventory given below are related to POSB Cheque.
Split Inventory HISAI Function Split (Note employee ID will be frozen) Select Inventory Class / Type
Own Location from searcher Go Items Per Unit No. of Leaves in a cheque book No. of
(By Supervisor) Units No. of Cheque Books.
Note the multiplication of above 2 should be equal to total No. of leaves being
split. This entry is NOT required to be verified.
Split Inventory HISIA A user of higher class like Supervisor / Postmaster can split inventory held by CPA.
Others Location Function Split Employee ID Select Inventory Class / Type Go Items Per
(Teller Location) Unit No. of Leaves in a cheque book - No. of Units No. of Cheque Books Submit
Note the multiplication of above 2 should be equal to total no. of leaves being split.
This entry is NOT required to be verified.
Merge Inventory HIMAI Function Merge (Note employee ID will be frozen). Select Inventory Class /
Own Location Type Inventory Serial No. Go See Cheque Details Click on Submit. This
(Both Level) entry is NOT required to be verified.
Merge Inventory HIMIA A user of higher class like post master can merge inventory held by Counter PA.
Others Function Merge Select Inventory Class / Type Employee ID Inventory Serial
Location No. Go See Cheque Details Submit. This entry is NOT required to be verified.
(Both Level)
To know status HIMI Shows both Authorised & Not Authorised inventory movements on screen for
of all Inventory specified dates. OR
for a day HIMR Generates report for both Authorised & Not Authorised. The same can be viewed /
HPR printed by HPR.
Lien Maintenance
(a) Command / Menu: Lien Maintenance
Lien Maintenance Menu Type
1 Marking / Removing Lien on A/c HALM HALM V
2 Show / See the effect of Lien on a/c balance HACLI HACLI T
3 Show / See the lien amount HACCBAL HACCBAL T
Lien Maintenance Brief Menu Operations

Marking Lien HALM Function Add A/c ID Go New Lien Amount Give the amount to be blocked
on A/c From Effective Date todays date Lien Reason Select from searcher Submit.
Note to see the effect on a/c balance in HACLI and the lien amount in HACCBAL
Removing HALM Function Modify A/c ID Go Amount 0 Submit
Lien on A/c Note to see the effect on a/c balance in HACLI and the lien amount in HACCBAL
Verification HALM Supervisor to verify both Marking & Removal of Lien Menu HALM ; Function V Verify
NSS A/c
(a) Command / Menu : NSS A/c (The withdrawal should be in multiple of 100 )
NSS A/c Menu Type
1 Withdrawal Transactions CTM or CXFER CTM or CXFER V
2 Amend Nomination Details & Verify HACM HACM V
3 Take TDS before Closure HCACC HCACC V
4 Closure of NSS A/c & Verify HCAAC / CLOSE HCAAC / CLOSE V
5 Removal of Freeze & Verify HAFSM HAFSM V
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6 Enquire NSS92 original deposit amount HACM_MIS ----
(Free Text 12) Codes
7 Enquire NSS Form 15G / 15H update (Free HACM_MIS ----
Code 9) Codes
Closing of any discontinued scheme accounts / certificates including NSS-87 or NSS-92 should be done at HO
only (SB Order No.5/2016).
NSS A/c Brief Menu Operations
Withdrawal CTM / Follow process for CTM for Cash Withdrawal or CXFER for A/c Transfer
Transactions CXFER Show HACLI for TDS recovery in case of withdrawal > INR.2500/- in NSS 87.
Closure of NSS A/c CMRC Modify PAN, Income & Tax Information in CIF. Supervisor to Verify.
HACM Modify Tax Form to update Form 15G/15H in the A/c. Supervisor to Verify.
Closure sequence HACLI View the ledger balance & ensure interest amount is calculated and posted. If
1. CIF Modification not, HACINT to be run after unfreezing.
2. A/c Modification HAFSM Function U Unfreeze A/c ID Click on Go Select Entry by clicking on
3. Balance inquiry Check Box Submit
4. Unfreeze Supervisor to verify Menu HAFSM; Function V Verify
5. Interest calculation HACINT
If interest is not posted as per HACLI, run HACINT to calculate and post
6. TDS
Current Year Interest (CYI).
7. Closure
HCACC Take TDS Before Closure (For NSS 87 Cases only)- Menu-HCACC.
8. Refund of TDS if
Function O Collect A/c ID Go Expand Icon against Closure Charges
not due but
Amount Accept Submit
deducted.
Supervisor to Verify Menu HCACC; Function V Verify
Interest calculation HCHRT Reversal of TDS charge if TDS is not due.
(HACINT) is not Function Reverse NSS A/c ID Go select the transaction submit
required for closure in Note the reference number. Supervisor to verify menu: HCHRT verify.
the month of April. If the menu is not accessible, please take assistance from DOP IT team or CEPT
team to reverse the charges.
(NSS-87 closure in Please attach the 15G /15H form again and verify the same.
detail has been given HCAAC / Function Z Close A/c ID NSS A/c to be closed Balance Check
under Account CLOSE Transfer Box if Balance is there / Uncheck Transfer Box if Balance is zero
Closure). Transaction Type Select Cash or Transfer if Balance Transfer Box is checked
Transfer A/c ID SB A/c or Post Master Cheque A/c if Transfer selected in
Transaction Type Go Click on Closure Tab Note the Tran ID Select
Reason Code from the searcher Submit.
Supervisor to Verify Menu HCAAC/CLOSE; Function V Verify
HRFTDS For menu operation & procedure see TDS Module/ Topic.
Office A/c
(a) Command / Menu: Office A/c
Office A/c Menu Type
1 Postings into Office Accounts Basic and Office HTM HTM V
Accounts Pointing & Verification
2 Parking of Unposted Amount where Credit a/c no. is CTM / CXFER CTM / CXFER V
wrong OR unknown (CTM- Cash, CXFER- Transfer)
3 Inquire on Transactions HIOT HIOT T
4 Ledger Inquiry Office Accounts HACLINQ HACLINQ T
5 Office A/c. Ledgers Print HACLPOA HACLPOA T
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Office A/c Brief Menu Operations
Parking of CTM in Function Add Function Type Deposit / Withdrawal Go A/c No.
Unposted case of General Sundry A/c 0324 (in CXFER give this as credit a/c ID) Amount
Amount where cash / Transaction Particulars Give suitable narration so that the entry can be
Credit a/c no. is CXFER in identified at the time of reversal Option G Partitioning Details
wrong OR case of a/c Partitioning A/c ID Ref A/c ID of Teller / Cust. A/c ID Post. Note Tran ID
unknown transfer Supervisor to Verify Menu CTM / CXFER ; Function Verify
Reversal of HTM Function Add Trans. Type / Sub-Type T/CI-Customer Induced Go
Funds Record 1 screen will appear Debit A/c ID Sundry A/c ID 0324 Restore
Values A Additional Part Tran Details Go Go on next screen List
of records of the same amount will appear Select the right record by
checking the box Accept Restore Values G Partitioning Details Go
Pat Tran Type Entity ID Teller a/c id of person reversing the entry
Accept Click on Add Record 2 screen will appear Click Credit Radio
Button Credit A/c ID - Correct A/c ID of the customer Amount click on
contra amount icon Post. Note Tran ID. Supervisor to Verify in HTM.
Ledger Inquiry HACLINQ A/c ID Office A/c ID Go
Important Office A/cs in Finacle. For details refer FAQ of 04.10.2014

Office Account Description A/c No. Office Account Description A/c No.
General Sundry Account (for UCR) 0324 Clearing Dr. A/c. Inward Clearing 0101
Vault Account 0406 Outstation Cheque Clearing 0110
BO Settlement Account 0339 ECS Suspense Account 0098
Money Order transfer Account 0385 Outward Credit ECS Settlement Account 0096
RD Default Fee Account 0384 Pension Upload Account (Dr.) 0408
PPF Transit Account 0322 Salary Upload Account (Dr.) 0409
SCSS Transit Account 0437 DBT (NREGA FTO) Upload Account (Dr.) 0410
Sundry Deposit TD Interest payment 0335 ATM Cash loading Debit A/c 0006
Sundry Deposit MIS Interest payment 0337 ATM Cash loading Credit A/c (Bangalore 560001
GPO A/c SOL ID- 56000100) 000007
Sundry Deposit SCSS - Interest payments 0338 PMJJBY Premium Office A/c (Sansad Marg
HO A/c SOL ID-11000100)
Use of following Office Accounts has been discontinued / restricted

Office Account Description A/c No. Authority / SB Order No. if any From
Deposit Reinvestment Account 0387 07/2015 18.06.2015
Post Masters cheque account 0340 12/2015, 15/2015 & 17/2015
New Account opening RD/ TD/MIS/ SCSS/ 0382 Consequent upon restriction on use of 15.10.2015 /
PPF/Certificates by other bank Cheque. these a/cs, amount may preferably be 01.01.2016
Clearing Cr. A/C. Outward Clearing A/c - 0017 transferred / cleared to Customers
subsequent PPF, RD & Agent Bulk Deposit Savings A/c.
SBI Debit A/c 0007 5/2016 21.06.2016
Discontinued Scheme Office Account Description

Discontinued Scheme: Principal A/c No. Discontinued Scheme: Interest A/c No.
1 10 Years CTD 0142 Interest On10 Years CTD 0411
2 10 Years Defense Deposit Certificates 0148 Interest On 10 Years Defense Deposit Cert. 0416
3 10 Years National Plan Savings Certificates 0151 Interest On 10 Year National Plan Savings Cert. 0423
4 10 Years NSC I Issue 0162 Interest On 10 Years NSC I Issue 0434
5 10 Years SSC 0146 Interest On 10 Years SSC 0414
6 12Years National Plan Savings Certificates 0150 Interest On 12 Yr National Plan Savings Cert. 0422
7 12 Years National Savings Certificates 0152 Interest On 12 Years National Savings Cert. 0424
8 15 Years CTD 0143 Interest On15 Years CTD 0412
9 5 Years CTD 0141 Interest On 5 Years CTD 0436
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10 5 Year National Savings Certificates 0154 Interest On 5 Year National Savings Certificates 0426
11 5 Year PO Cash Certificates 0163 Interest On 5 Year PO Cash Certificates 0435
12 7 Years National Savings Certificate 0153 Interest On 7 Years National Savings Certificate 0425
13 Compulsory Deposit Scheme 1963 0140 Interest On Compulsory Deposit Scheme 1963 0419
14 FD 5 Years 0139 Interest On FD 5 Years 0413
15 Indira Vikas Patras 0144 Interest On Indira Vikas Patras 0420
16 Mahila Samridhi Yojna (MSY) 0138 Interest On Mahila Samridhi Yojna (MSY) 0418
17 National Defense Certificate 12years 0147 Interest On National Defense Certificate 0415
18 National Development Bonds 0145 Interest On National Development Bonds 0421
19 National Savings Annuity Certificates 0149 Interest On National Savings Annuity Cert. 0417
20 NSC 1st Issue 0155 Interest On NSC 1st Issue 0427
21 NSC II-Issue 0156 Interest On NSC II-Issue 0428
22 NSC (III-Issue) 0157 Interest On NSC ( III-Issue) 0429
23 NSC ( IV-Issue) 0158 Interest On NSC ( IV-Issue) 0430
24 NSC ( V-Issue) 0159 Interest On NSC ( V-Issue) 0431
25 NSC ( VI-Issue) 0160 Interest On NSC (VI-Issue) 0432
26 NSC ( VII-Issue) 0161 Interest On NSC (VII-Issue) 0433
Other SOL Transaction (Inter SOL Transaction)

(a) Command / Menu: Other SOL Transaction.
Other SOL Transaction (Inter SOL Transaction) Menu Type
1 Transfer in from other SOL (inter SOL Transfer) To HACXFSOL TV
be performed by HO as per SB Order No 5/2016.
Inter SOL Menu option is as per the scheme (e.g. SB- CTM, PPF/SSA- CPDTM or CPWTM, RD-CRDP).
Deposit / For cheque deposit get the cheque cleared at the SOL where presented. Then follow the
Withdrawal normal procedure of deposit. Give transaction type as Transfer.
st
Inter SOL 1 the A/c needs to be transferred to the destination SOL. Then closure to be done. Procedure
closure is given below. (Ref. SB Order Nos. 8/2014 with Addendum, 07/2015 & 5/2016 for detailed
procedure)
Inter SOL It is required either for closure or on the request of customer. Procedure is given below.
Transfer (To HACXFSOL Transfer in/out is not required for normal Deposit / withdrawal.
be performed (initiate by 1) Transfer-in (Transaction at destination SOL)
by HO as per Supervisor) 2) Transfer-out (Transaction at Home / Source SOL)
SB Order No Function T-Transfer Go Source SOL Target SOL A/c ID Submit.
5/2016) Note Instrument ID. Another Supervisor to verify in the same menu.
Inter SOL MIS HTM Same HTM operation. Exceptions are: Trans Type/Sub-type - C/NP-Cash/Cash
/ TD / SCSS Normal Payment (for cash payment) or T/CI Customer Induced (Tfr to SB A/c)
Interest Go .... A/c No. Debit A/c ID (Sundry A/c SOL ID +0337/ 0338/ 0335 of the
payment SOL where A/c stands) . Others are same.
Pay, Other Bill & SB Bulk Uploading

(a) Command / Menu: Pay & Other Bill Uploading. To be performed by Postmaster of HO as per SB order No
5/2016
Pay & Other Bill Uploading Menu Type
1 Upload Salary/Pension text files (By ---- HTTUM T
Postmaster only)
2 Salary/Pension Uploading report generation HFINRPT HFINRPT T
3 Salary/Pension Upload report view / print HPR HPR T
4 Generation of List of pension accounts HACSP HACSP T
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Conversion of excel file to Finacle format
Run the file TTUM.exe. Select Credit / Debit option and then the option (Salary / Pension / Others). Enter your
SOLID. Then, click on Create Finacle Format File option. Select the excel file needs to be uploaded. The excel file
will be converted into Finacle format and message mentioning the file name / no. of accounts along with total
amount included in text file will be displayed.
If the excel file is not in the required format, the conversion will fail and error message will be displayed.
Required corrections should be made in excel file and then conversion has to be done using the new excel file.
Select Credit for Salary & Pension and Debit for NREGS Branch adjustments.
Salary credits Pension credits
Debit A/c SOL ID+0409. Credit=SB A/c of Employees Debit A/c SOL ID+0408. Credit=SB (Pension) A/c of
Pensioners
Credit (Deposit) for NREGS Branch Debit (Withdrawal) for NREGS Branch adjustments
adjustments
Use NregaFilanclePayment Tool provided by SDC /

DMCC Chennai for preparing the data to upload to
Finacle.
Debit A/cSOL ID+0410. Credit =SB A/c of workers
Credit A/cSOL ID+0339. Debit =SB A/c of workers
Uploading the file in Finacle

Trial HTTUM Go Report To - PM Transaction sub type - Transfer Bank Induced. Select Trial
upload for Action Rename File after Upload - Select On Successful Upload Select Local File
Path Submit (or Press F10) Next screen with Browse button appears select the
text files generated using TTUM.exe Go (or Press F4) A message Batch program
successfully initiated will be displayed. Go to HPR to see the success / failure report.
Real HTTUM Go Report To - PM Transaction sub type - Transfer Bank Induced Select
Upload POST for Action Rename File after Upload - Select On Successful Upload Select
Local File Path Submit (or Press F10) Next screen with Browse button appears
select the correct text file generated using TTUM.exe Go A message Batch program
successfully initiated will be displayed. Go to HPR to see the success / failure report.
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Debit (Withdrawal) for NREGS Branch adjustments
In the same manner (as Salary & Pension), Debit (Withdrawal) made in MGNREGS A/cs at B.Os can be
uploaded.
SB Bulk Uploading: Credit the total amount to PMs A/c (office a/c 0340). Prepare excel file in the same manner as
Pay Bill. In TTUM screen Select Trans Type as Credit; Select option as Others. Create Finacle Format file and
upload in HTTUM.
Pledging of A/c
1. To be performed by HO (Supervisor) as per SB order No 5/2016 & another Supervisor of HO to
verify.
2. Command / Menu of Freezing are to be used. No separate command. It is an option in freezing.
3. Certificates and TD A/cs can only be pledged.
4. For pledging a Certificate or TD A/c, prescribed manual procedure is to be followed and completed.
5. The pledge order is to be kept in the guard file preferably with the AOF.
6. Using Freeze menu option, pledge may be selected.
7. A rubber stamp indicating pledge information may be impressed on the Certificate(s) or TD A/c
Passbook. If there is no rubber stamp pledge information may be written in manuscript in red ink.
8. Pledged status may be checked invoking Menu HAFSM.
Pradhan Mantri Jeevan Jyoti Bima Yojna ( PMJJBY) and Pradhan Mantri Suraksha Bima Yojana (PMSBY)
(a) Command / Menu: PMJJBY & PMSBY. Operation is almost same as APJ.
Menu Type
6 Data entry for PMJJBY & PMSBY CPMY CPMY V
7 To get the total amount collected CUUTR These two are work of
all over India Sansad Marg HO, New
8 Update UTR Number and Amount CUUTR Delhi
after RTGS
PMJJBY Brief Menu Operations

1. Verification of On receipt of filled in Enrolment Form, PA to verify & see the form is filled in
Enrolment Form correctly. Find Savings A/c & CIF exists for the insurant and check in Finacle.
If Savings A/c & CIF exist
2.Verify Signature IES Same as APJ.
3. Data verification & CPMY CPMY Go Function A-Add Account ID Give Savings A/c No. & click on
entry outside PM Yojana (Scheme) Select PM Jeevan Jyoti Bima Go.
A new screen will open showing following fields auto-populated:-
CIF ID, SOL ID, Name of Depositor, date of Birth (default date if not yet
corrected in CIF), Gender, Nominee name (if available), Nominee relationship
(if available), Address of Depositor, Address of Nominee (if available), Account
Type, Aadhar Number (if available), PAN Number (if available), Applicants Age
(based on DOB), Phone number (if available), E mail ID (if available). User
need to verify the data to ensure correctness especially the mandatory fields
(Name, Date of birth, Gender, Nomination etc.) Submit to accept the
proposal and deduct the premium.
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If any of the mandatory fields is not auto-populated or wrongly populated,
user needs to correct it in CIF / Savings A/c. Nomination can be entered in
CPMY screen.
If Error: - Age of the applicant is more than the maximum age allowed for this
policy comes, then go to CMRC, verify & enter correct date of Birth & Gender.
If Error: - Account Balance not sufficient for the premium debit, then go to
HACLI , verify balance & advise insurant to deposit.
4. CIF modify CMRC Same as APJ.
5. Modify Savings A/c CASBAM Same as APJ.
5. Data verification & CPMY After complying the above, PA to invoke menu CPMY again and perform the
entry job as given above including nomination. On completion click on SUBMIT.
Supervisor to verify. Supervisor to enter Savings A/c Number to see the
information. Once he/she is satisfied, he will click on SUBMIT. At this time
amount will be withdrawn (debited) from Savings Account and will be credited
to PMJJBY Premium Office Account of Sansad Marg HO (SOL ID-11000100).
If Savings A/c & CIF do not exist
6. AOF verification Advice the insurant to give filled in AOF. Verify the same.
7. New CIF creation CCRC Same as APJ.
8. New Savings A/c CASBAO Same as APJ.
9.Data verification & CPMY After complying the above, PA to invoke menu CPMY again and perform the
entry job as given above including nomination. On completion click on SUBMIT.
Supervisor to verify as given above.
Public Provident Fund (PPF) A/c

(a) Command / Menu: PPF
Work Item / Purpose Operator
Supervisor Verify (V) /
Menu
Public Provident Fund (PPF) A/c Menu Type
1 PPF New A/c Opening CPPFAO CPPFAV V
2 PPF New A/c Modify before Verification CPPFAOM CPPFAV V
3 New A/c Modify after Verification / Modify existing PPF CPPFAM / CPPFAM / V
A/c PPFAMAVF PPFAMAVF
4 Funding Deposit in PPF CPDTM CPDTM V
5 Withdrawal from PPF CPWTM CPWTM V
6 Extension of PPF HCEXTN HCEXTN/PPFAEXT V
7 Transfer in / Out of PPF A/c CBS PO to CBS PO ------ HACXFSOL TV
8 PPF Transfer in from Bank CPPFAO/PPFAO CPPFAV V
9a To edit transaction text file of Bank HTRFTOUN ----
9b To upload transaction text file of Bank CTUPLD CTUPLD V
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9c PPF Transfer in from Bank processing (1 Supervisor to CTPROC CTPROC TV
do, then PA)
10 Zeroing of PPF interest for the financial year in case of ---- HINTTM TV
Transfer-out to Bank (Run from Postmaster login &
verify by another Supervisor)
11 PPF Transfer out to Bank (To be initiated by supervisor ---- HCAAC TV
and be verified by another supervisor)
12 Closure of PPF on maturity HCAAC HCAAC V
13 Pre-mature / Claim Closure of PPF (To be verified by ---- HCAAC TV
another Supervisor)
PPF LOAN
1 PPF Loan A/c Opening CLPPFAO / PPFLAO CLPPFAOV / PPFLAVF V
2 PPF Loan A/c Modify before Verify CLPPFAOM/PPFLAMBV CLPPFAOV / PPFLAVF V
3 PPF Loan A/c Modify after Verify / CLPPFAM / PPFLAMAV CLPPFAM / PPFLAMAV V
Modify existing PPF Loan A/c
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4 PPF Loan Disbursement and Interest CPWTM / PPFWLINT CPWTM / PPFWLINT V
Recovery
5 PPF Loan Repayment (Principal) CPDTM / PPFDPLR CPDTM / PPFDPLR V
Closure of PPF Loan A/c (Use CPDTM to pay principal) Then following steps.
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6 PPF Loan Process (1 Step of Closure) ---- CLPR T
nd
7 PPF Loan Int. Run (2 Step of Closure) HACINT ----
rd
8 Closure of PPF Loan (3 Step of Closure) HCAAC HCAAC V
PPF A/c Brief Menu Operations

Open PPF A/c CPPFAO / Function O-Open CIF ID Scheme code- select from searcher Go
PPFAO Mode of Operation - Select from Searcher Document details - A/c
Documents Recvd Yes No. of Documents Recvd Nomination Details -
If Any fill it Submit. Note A/c ID.
Modify PPF A/c PPFAMBV / Function Modify A/c ID Go Amend details Submit
before verification CPPFAOM
Verify PPF A/c CPPFAV Function Verify A/c ID Go Submit
Opening
Modify existing PPF PPFAMAVF Function Modify A/c ID Go Amend details Submit.
A/c / CPPFAM Supervisor To Verify Menu - PPFAMAVF/CPPFAM; Function V-Verify
Funding (Deposit) of CPDTM Function Add Transaction Type / Sub-Type Cash / Transfer Type N
PPF A/c Normal Contribution Go A/c No. Credit PPF A/c ID A/c No. Debit
SB or Sundry A/c if Transfer selected Amount Submit. Note Tran ID
Supervisor to Verify Menu CPDTM; Function V Verify
Withdrawal from CPWTM Function Add Tran Type / Sub-Type Cash / Transfer Type N
PPF A/c Normal Withdrawal Go Cr A/c ID If Transfer selected Dr A/c ID PPF
A/c ID Amount Submit. Note the Tran ID
Supervisor to Verify Menu CPWTM; Function V Verify
Extension of PPF HCEXTN Function- E-Extend PPF A/c ID (click on outside, all other fields will be
updated automatically, see Exceptional Ext.: No) Submit.
Supervisor to Verify Menu HCEXTN; Function V Verify
Transfer in / Out of HACXFSOL Source SOL ID ID of PO where PPF A/c is existing Target SOL ID ID of
PPF A/c CBS Office (By HO New PO where PPF a/c has to be transferred A/c No PPF A/c No. Trial
to CBS Office (To be Sup.) Mode No Submit. Note Instruction No. (Also see Inter SOL transaction)
done by HO) Another HO Supervisor to Verify. Menu HACXFSOL; Function V Verify
Transfer-in of a PPF CPPFAO / Function Open CIF ID Go A/c Opening Date change to the date
a/c from Bank to a PPFAO when a/c was opened originally as per the documents Mode of Operation -
CBS PO Select from Searcher A/c Documents Recvd Yes / No No. of Documents
Recvd (If Yes) PPF Maturity Date Change appropriately (Financial year
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closing date of the 16 FY) A/c Opening Mode Click on Transfer button
Old A/c No. Old Bank Branch Details Advice of Transfer No.
Nomination Details If any Document Details If any Submit. Note A/c ID
CPPFAV Supervisor to Verify: CPPFAV - Function V - Verify A/c ID Go Submit
HTRFTOUN Make transactions file from the ledger sheet that came with the documents
& to enter /dop in 'Destination Directory' Save file for uploading
CTUPLD To upload transaction file: A/c No. PPF A/c No. File Name Give File
Name Click on Submit. Visit HPR Menu to see the upload status
Supervisor to Verify - Menu CTUPLD; Function Verify
CTPROC Supervisor to verify - enter A/c No. Transactions are displayed. Submit.
Again login as PA and select CTPROC menu. Select 'Process' and enter the A/c
No. Transactions are displayed. Click on SUBMIT. A screen showing the
transaction id details will be displayed.
Zeroing of interest HINTTM Function M Modify A/c ID PPF A/c ID Go Interest Table Code
for the financial year Delete present value and select ZERO from the searcher From Date 01-
in case of Transfer- 04-YYYY Submit.
out to Bank Supervisor to Verify Menu HINTTM; Function V Verify
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Transfer-out of a HCAAC To be initiated by supervisor and to be verified by another supervisor
PPF a/c to Bank Run after verifying Zeroing of interest in Menu HINTTM
Invoke HCAAC from PA login. Select Option Transfer and transfer account
id Postmaster Cheque account (0340) Closure reason - Transfer to Bank
Supervisor to Verify Menu HCAAC; Function V Verify
Closure of PPF A/c HCAAC / Function Z Close A/c ID PPF A/c ID Balance Check Transfer Box if
CLOSE Balance is there / Uncheck Transfer Box if Balance is zero Transaction Type
Select Cash or Transfer if Balance Transfer Box is checked Transfer A/c ID
SB A/c or Post Master Cheque A/c if Transfer selected in Transaction Type
Click on Go Click on Closure Tab Note the Tran ID Select Reason Code
from the searcher Submit.
Supervisor to Verify Menu HCAAC/CLOSE; Function V Verify
Pre-mature / Claim HCAAC (To be done at HO only. To be initiated by supervisor and to be verified by
Closure of PPF A/c another supervisor)
Almost same as Closure of PPF A/c Select Reason Code - death claim.
PPF Loan / Withdrawal

Open PPF Loan A/c CLPPFAO / Function O-Open CIF ID Auto-populated PPF A/c No. Go
PPFLAO Disbursement Type Cash / Transfer Opening mode: N-Normal or T-
Transfer in (select one) Disbursement Cr A/c ID (give A/c ID to which
amount will be transferred if Transfer is Selected) Maximum Sanction
Limit (Auto populated) Sanction Limit Loan Amount sanctioned/desired
by customer but should be less than max. sanction limit (Check Sanction
Limit < Max. Sanction Limit) Submit. Note A/c ID.
Modify PPF Loan A/c CLPPFAOM / Function Modify A/c ID Loan A/c ID Go Amend details Submit
before verification PPFLAMBV
Verify PPF Loan A/c CLPPFAOV / Function Verify A/c ID Loan A/c ID Go Submit. Displays
Opening PPFLAVF Disbursement Transaction ID. Note it.
Modify existing PPF CLPPFAM / Function Modify A/c ID Loan A/c ID Go Amend details Submit.
Loan A/c or after PPFLAMAV Supervisor To Verify Menu CLPPFAM/PPFLAMAV; Function V- Verify
verification
PPF Loan CPWTM / Function Add Transaction Type / Sub-Type Cash / Transfer Type
Disbursement and PPFWLINT Loan Disbursement Go Dr A/c No PPF A/c Amount Cr A/c No. If
Interest Recovery Transfer is selected Submit. Note both the Tran IDs
Supervisor To Verify Menu CPWTM/PPFWLINT; Function V Verify
Interest Recovery: If PPF account is a matured account Interest gets
recovered from PPF A/c. For details, see steps for Closure of PPF Loan A/c.
Repayment of PPF CPDTM Function- A-Add Tran Type/Sub-Type - C/NP-Cash Normal Receipt (if paid
Loan Principal & by cash) or T/BI-Bank Transfer or T/CI- Customer Transfer (if paid by
Interest (But Loan transfer) Type P-Principal Repayment / I-Loan Interest Repayment Go
A/c is not closed) Cr A/c ID PPF Loan A/c ID Dr A/c ID (SB A/c ID in case of transfer)
Amount Transaction particulars Submit. Note Both Tran IDs.
Supervisor To Verify Menu CPDTM / HTM; Function V Verify
Closure of PPF Loan CPDTM Function: A-Add Type/Sub-Type - C/NP-Cash Normal Receipt (if paid by
A/c (Principal cash) or T/CI-Customer Transfer (if paid by transfer) Type P-Principal
Repayment Repayment Go Cr A/c ID PPF Loan A/c ID Dr A/c ID (SB A/c ID in
(CLPR and HACINT is by A/c case of transfer) Amount Transaction particulars Submit. Note Both
not required when holder) Tran IDs. Supervisor To Verify Menu CPDTM; Function Verify
closed in the month CLPR For calculation of interest amount. To be invoked by Supervisor.
of April after Annual Function Code P Process A/c No. Loan A/c No. Go
Interest Calculation. HACINT From A/c ID Loan A/C ID Report to - PM To date Yesterdays Date
At times HACINT do Post Transaction Yes Frequency Based Interest Run No Dr / Cr
not work. Then Interest Debit Interest Only Submit. Check HPR to view report and
send a request to recover interest by CPDTM. This operation need not be verified.
concerned circle CBS CPDTM If PPF account is not a matured account A/c holder to pay loan interest
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CPC with details for (Interest Function Add Tran Type / Sub-Type - Cash Normal Receipt Type = I-
taking up the matter Repayment Loan Interest Repayment Go Cr A/c ID Loan A/c Amount Click on
with CBS-CEPT by A/c Submit for Verification. Note Tran IDs
Chennai for posting holder) If Tran Type / Sub-Type= T/CI- Customer Transfer (by transfer) Cr A/c ID
of loan interest.) Loan A/c Debit A/c No. (from where amount is to be transferred)
Amount Submit. Supervisor To Verify Menu CPDTM.
CPWTM If PPF account is a matured account Interest gets recovered from PPF A/c
(Interest Function Add Tran Type / Sub-Type T/CI- Customer Transfer Type I-
Repayment Loan Interest Recovery Go (Cr A/c ID Loan A/c Not editable) Dr
/Recovery) A/c ID (PPF A/c) Amount (auto fetched) Submit. Note Tran IDs
Supervisor To Verify Menu CPWTM; Function V Verify
HCAAC / Function ZClose A/c ID PPF Loan A/c ID Uncheck Transfer as
CLOSE Principle and Interest entries would be passed using CPDTM as mentioned in
previous steps. Go Click on Closure Tab Reason Code Select from
Searcher Submit. Note Trans. ID.
Supervisor To Verify Menu HCAAC/CLOSE Function V Verify
Recurring Deposit (RD) A/c

(a) Command / Menu: RD
Recurring Deposit (RD) A/c Menu Type
1 RD New A/c Open CRDOAAC /RDAOCM CRDOAACV/RDAOVF V
2 RD New Account Modify before verify CRDOAACM / RDMAO CRDOAACV V
3 RD New Account Modify after verify CRDACM CRDACM V
4 Funding Deposit in RD CRDP / CRDAMT CRDP/ CRDAMT V
5 Manually Extend RD for next 05 years PRDCM / HPRDCM PRDCM / HPRDCM V
6 Deferment of RD Maturity Date in case of PMDDRD PMDDRD V
permitted defaults
7 Removing RD Lien of Loan Interest before HALM HALM V
closure when principal has already been
paid before migration to Finacle
8 Close RD A/c CRDCAAC / RDACLM CRDCAAC/RDACLM V
9 Pending Installment Inquiry HPLIST HPLIST T
RD Agent (MPKBY)
11 Agent Transactions - Agent Bulk Posting HAGTXP HAGTXP V
12 View/ Modify attachment of Agent to RD a/c CRDACM CRDACM V
13 Check the agent type HDSAMM --
RD Loan
14 RD Loan A/c Opening CAOLARD / RDHWAO CAOVLARD/RDHWAVF V
15 RD Loan A/c Modify Before Verification CAOMLARD/ RDHWAMBV CAOMLARD V
16 RD Loan A/c Modify After Verification CACMLARD/ RDHWAMAV CACMLARD V
17 RD Loan Disbursal LARDD / RDHWDP LARDD V
18 RD Loan Repayment Unschedule HLAUPAY HLAUPAY V
19 RD Loan Repayment Schedule HLASPAY HLASPAY V
20 RD Loan Pay off Process (Final Payment) HPAYOFF HPAYOFF V
21 RD Loan Closure CAACLA CAACLA V
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RD A/C Brief Menu Operations
Open RD A/c CRDOAAC / Function O-Open CIF ID Scheme Code RDIPN (Click on searcher
RDAOCM Submit, scheme codes appear on next screen and select RDIPN) Go
Mode of Operation - Select from Searcher Monthly Installment Give RD
Installment Amount Transaction Required Yes (Yes is default w.e.f July
2016) (In case of DOP funding during A/c Verification is not activated)
Transaction type Cash/Transfer Debit A/c No. (Give if trans. Type is
Transfer) No. of Installments Document details A/c Documents
Recvd- Yes/No No. of Documents Recvd Give no. of documents Doc
Code Select from Searcher Nomination details Click on Flow ID Tab
Submit. Note RD A/c ID and Tran ID.
Modify RD A/c CRDOAACM Function M - Modify A/c ID Go Amend details . Submit
before verification / RDMAO
Verify RD A/c CRDOAACV Function Verify A/c ID Go Submit
Opening / RDAOVF
Modify existing RD CRDACM / Function Modify A/c ID Go Amend details Submit
A/c RDAMM Supervisor To Verify Menu CRDACM / RDAMM; Function Verify
RD A/c Transaction CRDP / Function Add Transaction Type Cash / Transfer Customer Induced
Posting (Funding) RDAMT / Go RD A/c No. Amount (If more amount is put, it will automatically pick
CRDAMT the no. of installments) Mode of Payment For Transfer Click on Cheque
or Withdrawal Slip (If cheque is selected then give cheque No. & date) A/c
ID Give SB A/c no. Submit. Note Tran ID.
Verification: Menu CRDP Function P-Post Tran ID Go Submit
RD Extension for HPRDCM / Extension is automatic. If any a/c is missed, then the same can be extended
another 05 Years PRDCM by using this command.
Deferment of RD PMDDRD Maximum of 4 defaults on the day of maturity is allowed. Maturity date can
Maturity Date be deferred equivalent to the number of defaults subject to max.4.
Close RD A/c (On CRDCAAC / Trial Closure: Function L Trial Close A/c ID Go Close Mode Cash
Maturity ) RDACLM / Transfer Click on Check Box Close Close Reason Select from the
searcher Accept Submit. View/Print Report by HPR.
Pay by cash for INR below 20000/-.
Final Closure: Function Z Close A/c ID Go Click on Check Box Close
For INR.20000/- or more give
Close Reason Select from searcher Select Cash or Transfer Give
Repayment A/c ID (customers SB
Repayment A/c ID Submit. In the next screen it displays closure details.
A/c or PMs cheque A/c (0340)).
Note the Tran ID.
Supervisor to Verify Menu - CRDCAAC/RDACLM; Function V Verify.
Premature Closure For details see RD Loan
of RD A/c where
loan is outstanding
Closure within 3 CRDCAAC / User should be careful while closing RD account. System will only THROW
years RDACLM EXCEPTION if the RD account is closed within the lock in period. Counter PA
should not accept the EXCEPTION and should not proceed further. If the
EXCEPTION is accepted, system will allow CLOSURE within LOCK in period.
Migrated account Default fee is put as a lien on RD account.
where default fee During closure the default fee will be deducted by the user before paying the closure
has not been proceeds to the customer.
collected in Sanchay The LIEN marked should be lifted (MODIFIED) using HALM menu and proceed for closure
post using CRDCAAC menu
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RD Loan / Half Withdrawal - Brief Menu Operations
Open RD Loan A/c CAOLARD / Function Open CIF ID RD A/c Number Scheme Code LARD Go
RDHWAO Name etc. will be populated Loan Amount Amend Loan Sanction
Date No. of Installment (Auto populated) Installment & Int. start date
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-1 of the current month Installment Freq. (Type) Bullet/Monthly
(Monthly is better) Installment Amount Submit OK. (Value date is
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always 1 of the current month). Note Loan A/c ID.
Modify RD Loan A/c CAOMLARD / Function Modify Loan A/c ID Go Amend details Submit
before verification RDHWAMBV Supervisor to Verify Menu- CAOVLARD/ RDHWAVF; Function V Verify.
Verify RD Loan A/c CAOVLARD / Function Verify Loan A/c ID Go Submit
Opening RDHWAVF
Modify existing RD CACMLARD / Function Modify A/c ID Go Amend details Submit.
Loan A/c RDHWAMAV Supervisor To VerifyMenuCACMLARD/RDHWAMAV;Function V Verify
RD Loan LARDD / Function Disbursement Loan A/c ID Disbursement Amount Mode
disbursement RDHWDP of Disbursement Cash / A/c Transfer (Better is Transfer) Credit A/c ID
(Value date is If transfer selected Amount Change Value Date Submit OK.
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always 1 of the Supervisor To Verify Menu LARDD/RDHWDP; Function V Verify
month in which loan Note: Check HACCBAL to show the system lien marked on RD A/c.
is disbursed) Balance in RD a/c will not get reduced.
Making HLAUPAY Do not accept final repayment in HLAUPAY - interest will not be calculated.
Unscheduled RD Payment Type P-Payment Transaction Type Click on Cash or Transfer -
Loan Payments If Transfer is selected, give Common Debit A/c No. Debit From select
Common Debit A/c Go Loan A/c ID Credit Amount Give Cheque
Details if paid by POSB cheque Accept Submit. Note Tran ID.
See How to get it if Trans. ID is not noted due to any reason.
Supervisor To Verify Menu HLAUPAY Function Verify
RD Loan A/c Payoff HPAYOFF Accept final repayment in HPAYOFF. Loan interest will be calculated.
Final Payment Function P-Payoff Loan Amount A/c ID (Loan A/c) Transaction Type
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Cash Receipt (to take payment by cash) /Transfer T/CI-Transfer
(Value date is 1 of the month if Customer Induced (to take payment by transferring amount from SB A/c)
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closed by 10 else give transaction Collect Refund A/c ID Give SB A/c or appropriate Loan Sundry/Office
date. It is better to take transaction A/c No. (if transfer is selected) Give cheque details if DOP cheque is given
date as Value date) Go Click on Create Transaction Submit.
Supervisor To Verify Menu HPAYOFF Function V-Verify A/c ID
(Loan A/c) Go Click on Create Transaction Submit Accept. (Note
Tran ID)
RD Loan A/c closure CAACLA Ensure final loan repayment is done using HPAYOFF and balance is Zero.
Function Z Close Loan A/c ID Go Click on Check Box Close
Close Reason Select from Searcher Accept Submit.
Supervisor To Verify Menu CAACLA Function Verify
Premature Closure of RD HPAYOFF Same as given above for HPAYOFF.
A/c where loan is CAACLA Same process as given above against RD Loan A/c closure CAACLA.
outstanding
CRDCAAC / Function Z Close A/c ID Go Close Mode Transfer
Closure Sequence
(Procedure-1) RDACLM Repayment A/c ID Same A/c No. given for Loan Closure Click on
1. Repay the loan Check Box Close Close Reason Select from searcher Click on
2. Close Loan A/c Accept Submit. Note the Tran ID
3. Close RD A/c Supervisor to Verify Menu - CRDCAAC/RDACLM; Function V
OR (Procedure-2) Verify.
1. Close using menu
CRDCAAC / RDACLM Note: Always prefer Procedure-2 for PMC.
2. Loan will be zero but A/c
will remain alive.
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Savings Accounts (Known as SB A/c)
(a) Command / Menu: SB
Savings Accounts (Known as SB A/c) Menu Type
1 SB New Account Open CASBAO CASBAV V
2 SB New Account Modify before verify CASBAOM CASBAV V
3 SB New Account Modify after verify CASBAM CASBAM V
4 Funding in SB A/c - Cash Transaction CTM CTM V
5 Funding in SB A/c - Transfer Transaction CXFER CXFER V
6 Closing of SB A/c HCAAC HCAAC V
SB A/c Ledger Inquiry/ Balance Details/ Inquiry etc. deleted as given under common.
SB A/c Brief Menu Operations

Opening a new SB CASBAO / Function O-Open Give CIF Scheme Code Select from searcher Go
A/c QDESA Cheque A/c Yes/No Mode of Operation - Select from Searcher No.
Code A/c Type of Docs Give the number of documents taken from the customer and
SBGEN Without Cheque Book accordingly give document details. Doc Code Select from searcher Doc
SBCHQ With Cheque Book Date date of the document Welfare scheme code (For SB Basic Savings
SBBAS Basic Saving Account A/c) BPL & PPO No. etc For Joint A/c fill: Related Party Details 2 & 3 as
SBPEN Pension With Cheque Book
the case may be NominationYes/No If Nomination Yes; fill Nomination
SBPWCPension w/o Cheque Book
SBSANSanchayika With ChequeBook
Details & specify share of each nominee Submit OK. Note A/c No.
SBSWC-Sanchayika w/o ChequeBook. (SB - Pension A/c is not eligible for repayment A/c).
Modification of new CASBAOM / Function Modify A/c ID Give the newly opened a/c no. Go Make
SB A/c Before QDEMSABV the necessary amendment Submit
Verification Supervisor to verify Menu CASBAV / QDESAVF ; Function Verify
Verification of SB CASBAV / Function V - Verify Temporary A/c ID Give the newly opened a/c No.
a/c opening QDESAVF Go Submit.
Modification of SB CASBAM / Function Modify A/c ID Go Make the necessary amendment
a/c after verification QDEMSA Submit
or in existing A/c Supervisor to verify Menu CASBAM/QDEMSA ; Function Verify
Funding in SB CTM By Cash : Function Add Function Type Deposit or Withdrawal Go
Account (Deposit / A/c Id Amount Post. Note the Tran ID
Withdrawal) Effective available balance is the eligible amount of withdrawal.
Supervisor to Verify Menu CTM ; Function V Verify
(Also Ref. Common CXFER By Transfer: Function Add Go Dr A/c ID Verify Signatures Cr A/c
for CTM & CXFER ID Give Amount Mode of Transaction Cheque / Transfer Slip If
menu options) cheque then update cheque date & No. (View Debit & Credit A/c
information which is auto populated) Post. Note the Tran ID. Supervisor to
Verify Menu CXFER.
Change of scheme HACXFRSC To be performed by HO as per SB Order No.5/2016
code (SB Gen to SB Supervisor/SPM of concerned Post Office to initiate.
Cheque) Function TTransfer Go A/c ID Source Scheme Code (Auto populated)
Target Scheme Code Select from searcher Target GL subhead Code
(comes automatic) Submit. Note Instruction No. Click on OK.
HPO (Postmaster) to verify HACXFRSC; Function V- Verify
Silent Revival HAFSM Supervisor has to Unfreeze. Another Supervisor to verify
(To be performed by CASBAM Function M-Modify A/c ID Go Modify the Account status from Silent
HO as per SB Order / Dormant to Active Submit. Supervisor to verify Menu CASBAM; V-
No.5/2016.) Verify
Closing of SB HCAAC / Credit A/c (Repayment A/c) information gets removed at the day end (HSCOLD),
Account CLOSE on the date in which the KVP/ MIS/ NSC/ RD/ SCSS/TD A/c gets closed.
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To close a SB A/c, it is required to follow some procedure as under.
System Validates/Checks the following parameters
Account balance and shadow balance is zero ; No transactions pending in entry stage; No standing instructions
exist ; No lien is marked, When unverified collateral records exist with the account as lien; No freeze marked on the
account; Cheques are destroyed; Interest calculation is up-to-date. System will do the validation checks as
indicated above. Act on these validations and then close the a/c selecting appropriate Reason Code.
Steps / Sequence of closure Ensure the following before closure
1. Note existence / status of the following invoking HACCDET & HACLI.
HACCDET HACLI
Items Status Items Status
A/c status A-Active; if Dormant revive it Funds in Clearing Should be zero. Else regularize
shadow balance
Scheme code If cheque a/c, then destroy the Lien Remove lien after proper
cheques verification
Freeze If freeze, Unfreeze it. Closing Balance Note it.
2. If freeze, Unfreeze (Menu: HAFSM). To be initiated by one Supervisor & to be verified by another Supervisor
designated for it at HPO.
3. If Dormant, revive (Menu: CASBAM). To be initiated by CPA & to be verified by Supervisor designated for it at
HPO.
4. No transaction is pending in Entered / Posted Stage (Menu: HFTI). If there, clear it (Supervisor to verify).
5. Any Interest Inflow has occurred to the A/c on the day (Menu: HACLI). If YES, request the depositor to close on
the next day.
6. Remove Credit A/c information by modifying concerned TDA (Menu: CASBAM). Supervisor to verify. (To know
the A/cs, invoke HCAAC; go to Closure Tab. If there is such A/c, the same is listed at the bottom of the page
under heading Dependent Acct. Details. If there is no such A/c, the heading will not be visible).
7. Remove Standing Instructions if any (Menu: HSSIM). Supervisor to verify.
8. Delete / Destroy unused cheque leaves (Menu- HCHBM). Supervisor to verify.
9. Calculate current year interest (CYI) (Menu: HACACCR). Go to HPR, view/print report. To be paid = CB+CYI.
(Optional for HO & SO A/c. But required for BO A/c to give sanction)
10. (Optional) Make the Balance zero by withdrawal (Menu-CTM or CXFER as the case). If User hook error comes,
leave this step. Supervisor to verify.
N.B. Sl.No. 9 (HACACCR Menu) & Sl. No.10, making the balance zero are optional for the A/c stands at HO & SO.
When closed using HCAAC, it will calculate the CYI.
11. Close the A/c (Menu HCAAC/CLOSE). Supervisor to verify.
12. Go to HACLI / HACCBAL and view amount to pay.
HCAAC Function Z- Close A/c ID SB A/c to be closed Balance Uncheck Transfer Box if Balance is zero
Transaction Type Cash / Transfer Transfer A/c ID Another SB A/c or Post Master Cheque A/c if Transfer
selected in Transaction Type Go Click on Closure Tab. Give Reason Code (select from searcher) Give penal
Amt. if any, else give as ZERO See Interest Calculation Information Apply interest till date Select Yes if
Interest Calculation is not updated, else select No Submit. Note the Tran ID. Supervisor to Verify Menu
HCAAC/CLOSE.
Changing the status of the CMRC o Customer Modification: CIF Modification (CMRC) Change Minor
customer from Minor to CASBAM - Flag
Major (See Common also) o A/c Modification (CASBAM) Mode of Operation, Document Details
A/c Balance Inquiry HACCBAL A/c ID Go
A/c Trans. Enquiry HACLI A/c ID Go
A/c Details Enquiry HACCDET A/c ID Go
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SB (POSB) Cheque Book Maintenance
Split & Merge of Cheque is given under Inventory. Before issue of Cheque Book ensure proper splitting has been
made.
Issue Cheque Book HICHB / Ensure that POSB Cheque Book is available with Counter & split.
Across the Counter HICHBA Function Issue Ack. ObtainedYes A/c ID Cheque Type CHQ Go
(To the customer) Cheque With Note: It is important to check the employee code here
Select Cheque Book (FIFO Method) by checking the box (Note: More than
one cheque-book can be issued to the customer by checking more than one
box.) Submit. Note Trans ID. (It will automatically show To Location as ZZ-
External). Supervisor to verify Menu HICHB/HICHBA ; Function V -Verify
Cheque Book HCHBM / Used to Acknowledge, Inquire, Destroy etc. of Cheques.
Maintenance CHBM To Destroy: Function- D-Destroy A/c ID -Enter the A/c No. Begin CQ No.-
Enter start CQ No. for destruction No. of leaves No. of leaves left Go
Submit OK. Supervisor to verify Menu HCHBM/CHBM
Enquiry of Cheque HCHBI Function Inquiry A/c ID Go View Details by clicking in expand icon
Book See the individual cheque status
Stop payment of a cheque referred to when the cheque is lost or damaged. This is a precautionary step to stop
cheque being realized by the person not entitled to it.
SB (POSB) Cheque - Stop Payment

Marking Stop HSPP / Function Stop Pay A/c ID Begin Chq. No. No. of Leaves (Note: You can
Payment of Cheque CHSTOP mark a stop payment of more than one cheque but all cheques should be in
series) Go Payee Name Optional Cheque Amount Optional (Note
Payee Name and Cheque Amt need not be given in case of stop payment of
cheque series) Reason Code select from searcher Submit.
Revoking Stop HSPP / Function Revoke Stop Pay A/c ID Begin Chq. No. Submit.
Payment of Cheque CHSTOP
Verification of Stop HSPPAU/ Supervisor to verify Function Verify A/c ID Submit
/ Revoke Payment CHSTOP
of cheque
Stop Payment HSPRG / Report To Give the name or designation of the person to whom report is to be
Report CHSTPR given From Date To Date Status Stop Pay or Revoke Stop Pay select
appropriately Submit
Stop Payment HPR Show the stop payment letter generated by the system
Letter Generation
Savings Certificates: KVP / NSC : (Old prior to 01.07.2016 & From 01.07.2016)
(a) Command / Menu: KVP/NSC
Savings Certificates: KVP16 / NSC16 (w.e.f. Menu Type
01.07.2016)
1 KVP16/NSC16 Open Account CMISAOP CMISAOPV V
2 KVP16/NSC16New Account Modify before Verify CMISAOPM CMISAOPV V
3 KVP16/NSC16New Account Modify after Verify CMISAM CMISAM V
4 Printing KVP16/NSC16 HPBP ----
5 Duplicate certificate printing (In Postmasters Procedure not Procedure not T
login only) received received
6 Trial /Final Closure KVP16/NSC16 HCAACTD HCAACVTD TV
7 NSC Report HFINRPT HFINRPT T
8 Balance Inquiry of KVP HACLITD/HACLI HACLITD / HACLI T
9 To check the pledged status of KVP16/NSC16 A/c --- HAFSM T
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Savings Certificates: KVP / NSC (Issued prior Menu Type
to 01.07.2016)
1 Printing KVP/NSC HDRP ----
2 Reprint KVP/NSC ---- HREDRP T
3 Duplicate certificate printing (In ---- HDUDRP T
Postmasters login only)
4 Correctness of the certificate allotment CSCACM / NSCAM CSCACM / NSCAM T
5 Trial Closure KVP/NSC Account wise HCAACTD ------ --
6 Final Closure KVP/NSC Account wise CSCCAAC / NSCAC CSCCAAC / NSCAC V
7 Closing (Encash) Bulk KVP/NSC by Regn. No. CNSBCV CNSBCV V
9 Balance Inquiry of KVP HACLITD HACLITD T
10 To check the pledged status of KVP/NSC A/c --- HAFSM T
th
Important:- KVP16 / NSC 8 Issue (NSC16) introduced wef 1.7.2016 vide SB Order No.6/2016.
Savings Certificate: KVP / NSC A/c (Old: Issued prior to 01.07.2016) Brief Menu Operations
Modify existing CSCACM / Function Modify A/c ID Go Amend details Submit
KVP/NSC A/c NSCAM Supervisor To Verify Menu - CSCACM/NSCAM; Function V Verify
KVP/NSC issued Practice of writing KVP/NSC manually continues with a presumption that it can be adjusted
writing manually in Finacle which proves false keeping the PA & Supervisor in trouble. In most of the cases,
without referring after entering opening information, the blank NSCs/KVPs are kept inside the AOF for writing
Finacle on a later time. Try to avoid practice of writing KVP/NSC manually except following cases.
1. KVP/NSC size is not getting fitted to printer. Hence printing is impossible.
2. Printer is not available or out of order to print KVP/NSC.
In the above situation, before writing KVP/NSC manually, invoke HDRP, see certificate No.
& Denomination is being displayed by the system. Bring said certificate, Complete HDRP
print commands in the system, then write KVP/NSC manually & hand over to the customer.
Print KVP/NSC Scheme code Select from searcher (click on searcher Next screen appears - click on
Certificate: searcher of Scheme code & select appropriate code e.g. KVN4 for KVP New Denom 5000
Click on Submit a line below the showing details appears click on underlined scheme
st
Menu: HDRP code e.g.KVN4 it will return back to 1 screen) CIF ID From A/c ID To A/c ID
Master A/c ID (Do not give anything) A/c Open date (Optional) Go Next screen
appears showing details of the scheme such as A/c IDs, Date of open, scheme code, denom
etc. Select the A/c No. to be printed from the list displayed & click on Accept Next
screen appears - Certificate No. is auto populated (Heading: Print Srl. No.) as per availability
of inventory with the user along with other information Insert the appropriate
certificate in the printer Submit Displays layout of the printing Click on Print
Select printer Click on Print.
Mistakes are often made here. Ensure the certificate inserted to the printer is exactly
same (No. & Denomination) which is shown/ displayed by the system. Else cancel printing
Caution & verify, mistake if any.
Complete print. Next screen Desktop Printing confirmation appears.
Desktop Printing confirmation is the most important and last step in printing. Tick all the
three RADIO BUTTON (Del. File from Server; Inventory used; Printed successfully), then
click on PROCEED button. This is like a confirmation of Printing.
Even closing Desktop Printing confirmation screen from windows close button (X), will be
treated as confirmation of Printing.
If there is any problem in printing, untick all the three RADIO BUTTON and either click on
PROCEED or close the screen so that it can be printed again.
Certificate number cant be presumed before print process. After printing, certificate
number is assigned to A/c No. Certificate once printed cant be changed in the system.
After printing user may go to CSCACM to confirm the certificate number got printed
properly and assigned to right A/c No.
Issue / Printing of HDUDRP (To be done in login of Postmaster of HPO).
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duplicate certificate Certificate holder can apply for duplicate certificates only at the CBS post office
(when lost / spoiled from where, certificates were issued. Process of issue of duplicate certificates
by holder) should be started and completed by that CBS Post Office only. Complete all the
(HO will issue required manual process. (SB Order No.8/2014 scenario-12)
duplicate certificate Supervisor to give required inventory (stock of duplicate CC) of same scheme &
for HO & SO both. denominations to the Postmaster ID to print the duplicate certificate.
SO cannot issue Postmaster to execute HDUDRP and provide details like CIF ID & A/c ID (From &
duplicate To) for which duplicate certificate is to be printed. HDUDRP will take the
certificate.) current inventory either normal or duplicate as available with the user.
If certificates are printed in printer, the word DUPLICATE is printed on the
certificates. If certificates are not printed then a Rubber Stamp of Duplicate
should be placed on the certificates where normal certificates are used.
After this, new certificate number will be available under the account number /
Registration No. Use CSCACM/NSCAM in PA/Supervisor login to confirm that
new certificate Nos. are replaced with lost / spoiled certificates.
If the any holder/customer come with old certificates, while closure, system will
not have those certificates in the closure menu.
Old certificate number will not be reflected in the system and user cant be able
to close the account with old certificate.
N.B.: It is noticed that duplicate certificate for KVP (Old KVP issued prior to
01.12.2011) are not getting printed in at HO level with error message No records
are fetched. For this contact CPC for taking up the matter with CBS-CEPT (FSI
Team), Chennai for SOL transfer of Postmaster ID to concerned SOL. Inventory is
to be given to the Postmaster after SOL change. After printing, Postmaster ID
need to be changed to concerned HO.
KVP/NSC Certificate CDEDUP Transfer of certificate from one person to another is to be done only once from
Transfer (Person to / CMRC / date of issue to date of discharge. On the physical certificate, name of old
Person) CCRC customer has to be rounded and name of new customer to be added under
dated signatures of Supervisor. (SB Order No. 5/2014, 8/2014)
Reason Code: D- Based on new AOF, Check for CIF (CDEDUP). If not exists, Create New (CCRC).
Death Claim HCCA Menu-HCCA Function: M Modify A/c ID Go New CIF ID Give the
Transfer; or T- CIF ID of the customer in whose name the certificates are to be transferred
Transfer of Modify A/c Name Yes Reason Code D or T or C Submit Accept.
certificates; or C-CIF Supervisor To Verify Menu HCCA; Function V Verify.
duplicate Transfer. HAALM Function: M Modify change Name of holder. 2 Supervisor To Verify
nd
KVP/NSC Certificate HACXFSOL No transfer from PO to PO. It is an inter-SOL transaction. For details see Inter
Transfer (PO to PO) SOL Transactions. (To be done by HPO as per SB Order No.5/2016)
Closing (Encash) HCAACTD Trial Closure (For trial closure use HCAACTD)
KVP/NSC A/c (For Trial Function L Trial Close A/c ID Closure date (Auto populated)
Closure) Withdrawal Amount (Principal)- Auto populated Go View Tabs : A/c
Information Closure Details Closure Exceptions for details.
If it does not show Interest due, then Invoke Final Closure (CSCCAAC) to see the
Principal & Interest due. But do not click on Submit. Show it to the customer.
If he agrees, then invoke Final Closure (CSCCAAC) to close the A/c.
CSCCAAC / Final Closure (A/c wise One by one Certificate)
NSCAC Function Z Close Product Type Select NSC or KVP CIF ID Registration
(For Final No. Go Select NSCs for closure one by one by checking the Close Box
Closure) Close Mode Select Cash or Transfer - If Transfer is selected then give
Repayment A/c ID as SB A/c or Postmaster Cheque A/c Closure Reason -
Select from the Searcher (NORML Normal) Submit.. Note Tran IDs.
Supervisor to verify - Menu CSCCAAC/NSCAC; Function V Verify.
KVP/NSC: PMC in CSCCAAC / Death Case : Modify CIF as deceased using Menu - CMRC
case of death of NSCAC Function Z Close Product Type Select NSC or KVP CIF ID Registration
holder and PMC of No. Close Value Date Date of Death Go Select NSCs / KVPs for
KVP after 2 years & closure one by one by checking the Close Box Close Mode Transfer
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6 months from KVP Repayment A/c ID as SB A/c or Postmaster Cheque A/c Closure Reason
account open date DTCLM (For death claim) / Normal (for PMC) Submit. Note Tran IDs
& before maturity Supervisor to verify - Menu CSCCAAC/NSCAC; Function V Verify
KVP/NSC Bulk CNSBCV Bulk discharge process discharge of all certificates issued under one registration
closure number or 50 Nos. at a time whichever is less. If certificates are more than 50,
Needs care this process has to be repeated again with same Registration number and CIF
1. Ensure all CCs in number. Payment can be made by transferring to SB account of the customer or
the Regd. No. are to Postmasters Cheque account.
presented. In PA Login: Select Z-Close Enter Registration number and CIF ID Repayment
2. After closure verify Account - Enter customers Savings account or enter Postmasters cheque
report in HPR. account i.e SOL ID+0340; if this field is left blank, amount will automatically get
3. Supervisor to verify transferred to Postmasters cheque account Submit.
immediately. At Go to HPR and see Bulk Closure Success or failure Report after about 10 minutes.
times it gives Verification by Supervisor :-
problem. Report If Supervisor wants to Cancel the Operation due to any reason, X-cancel option
error with screen should be selected before verification. After verification, there is no option to
shot to CPC cancel the same.
urgently. Select V-Verify Enter Regd.No. and CIF ID. Repayment Account will get auto
4. Pay by credit to SB populated Submit.
A/c or by cheque. Go to HPR and see Bulk Closure Success or failure Report after 10 minutes.
N.B:
(1) If in HPR Report all are success but while verify, some CCs are not showing for
verification / error message comes No data fetched. Then do as under.
Using HAFI note down unverified A/c IDs. Invoke menu HCAACVTD & verify
individually giving A/c ID.
(2) PMC, Forfeiture are not allowed in Bulk Closure.
Savings Certificate: KVP16 / NSC16 A/c (Introduced from 01.07.2016) Brief Menu Operations
Open KVP16/NSC16 A/c CMISAOP Same as of MIS/TD new A/c opening. But select product / scheme as
(Issue of KVP16/NSC16) KVP16 or NSC16 as the case may be.
Modify KVP16/NSC16 CMISAOPM Function Modify A/c ID Go Amend details Submit
A/c before verification Supervisor To Verify Menu CMISAOPV; Function V-Verify
Verify KVP16/NSC16 CMISAOPV Function Verify A/c ID Go Submit. Note A/c Nos. & Tran ID.
A/c Opening
Modify existing CMISAM Function Modify A/c ID Go Amend details Submit
KVP16/NSC16 A/c Supervisor To Verify Menu - CMISAM; Function V Verify
Print KVP16/NSC16 PB HPBP Almost same as Pass Book printing.
Issue KVP16/NSC16 If Pass Book Printer is not working, manual entries should be made in Pass
writing manually Book. For offices having no Pass Book Printer: Perhaps it is better to have
stamp for entry headings and details may be filled manually.
Re-Print KVP16/NSC16 Certificate Instruction from Directorate is awaited.

Issue / Printing of duplicate certificate (when lost / spoiled) Instruction from Directorate is awaited.
Issue / Printing of duplicate certificate when customer has no Instruction from Directorate is awaited.
fault
KVP16/NSC16 Certificate Transfer (Person to Person) Instruction from Directorate is awaited.
KVP16/NSC16 Certificate Transfer (PO to PO) Instruction from Directorate is awaited.
It is an inter-SOL transaction. For details see
Inter SOL Transactions (HACXFSOL).
Closing (Encash) KVP16/NSC16 A/c Instruction from Directorate is awaited.
KVP16/NSC16: PMC in case of death of holder and PMC of Instruction from Directorate is awaited.
KVP after 2 years & 6 months from KVP account open date &
before maturity
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Specimen Signature & Photograph
(b) Command / Menu: Signature View
Menu Type
1 View / Verification of signature (by All Users) IES IES T
2 View / Verification of signature / Update (by MSSP --- TV
CPA)
Important Tips:
1. Signatures available in Sanchay Post gets migrated to Finacle at the time of migration. No photographs
will be there in these migrated accounts / CIFs.
2. Post Office is required to perform the following.
(a) Merge the CIF, if any depositor / customer have more than one CIF. (PPF CIF ID will not get merged).
(b) After merging of CIF, send filled-in KYC Forms (Change Request) to CBS CPC for fresh uploading of
Signature & photograph for these A/cs.
(c) If any depositor / customer have only one CIF, there will be no CIF merger. Send his filled in KYC
Forms (Change Request) to CBS CPC for fresh uploading.
(d) Send filled in KYC Forms for New CIF to CBS CPC for for uploading of Signature & photograph.
3. Specimen Signature may be done in black ink / black ball point pen clear visibility of scan image.
4. CIF ID, A/c No. / Regn. No. must be written prominently for correct uploading.
5. The photographs must be pasted. It must not be stapled.
6. For Joint A/c also give single photograph of each A/c holder.
7. Visibility of signature on the screen depends upon proper desktop settings & installation of required
software.
Specimen Signature & Photograph Brief Menu Operations

verify the There is an icon called SVS in CTM / in some closure screen. Click on SVS to view /
signature on verify the signature & photo, if available. At times it may show signature expired. Then
withdrawal / verify the status in IES or MSSP and act accordingly.
closure screen
Signature View IES IES A/c Type N-Normal A/c CIF ID A/c ID Give Savings A/c No. (Give either CIF
/ Verification ID or A/c ID; both not required) Leave all other fields blank Go. In the next screen
(by All Users) Signature & photograph will be displayed if found.
There may be a red (x) cross with Expired, means that the validity of Specimen
Signature & photograph has been expired. Either it has to be uploaded again or updated.
Signature view MSSP Function-U-Update CIF ID Go. Signature & photograph along with other information
/ Update (by will be displayed.
CPA) There may be a red (x) cross with Expired, means that the validity of Specimen
Signature & photograph has been expired. Either it has to be uploaded again or updated.
To update the Expiry Date, () tick on Update. Field will be opened for editing.
Standing Instructions Maintenance

(a) Command / Menu: Standing Instructions
Standing Instructions Maintenance Menu Type
1 Simple Standing Instruction Maintenance HSSIM HSSIM V
2 Complex Standing Instruction Maintenance HSIM HSIM V
3 Standing Instruction Inquiry HSSII HSSII T
4 Standing Instruction Print HSIRP HSIRP T
5 SI Executed Todays Report HSIETR HSIETR T
6 SI Execution Report HSIREPTS HPR HSIREPTS HPR T

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Standing HSSIM / Ensure both SB & RD are in one CIF.
Instructions HSIM Function Add Go CIF ID click outside SI Frequency Monthly Date -
(SI) Select 15 Holiday P Previous Day Execution Time (option should be selected
th
Maintenance as B-After change of Date. Otherwise, SI execution will happen after EOD of 15 )
st
(Basically for Next Execution Date Specify next execution date (1 execution date) Click on
RD) Instruction Details Tab CCY INR A/c ID (Debit) Click on Debit radio Button
Amount Type Fixed Amount Give SI Amount Click on Add CCY INR
A/c ID (Credit) Click on Credit radio Button Amount Type Fixed Amount
SI Amount Click on Submit for Verification. Note SI Serial No. (May also be noted
on Pass Book). Supervisor to verify Menu HSSIM/HSIM; Function V-Verify by
giving SI Serial No.
At times, it requires to close the RD or the SB before due date. At that time it is required to
Delete the SI. Else the system will not allow closure. To delete SI, its Serial No. is required.
How to know HSSII Function I-Inquire SI Serial No. (Click on searcher to find RD A/c No.)
SI Serial No. A/c ID (Type / Select RD A/c ID) Submit System will display SI Serial No.
SI Execution HSIETR Todays Report.
Report HSIREPTS Following reports can be generated. Inputs/ Criteria are self-explanatory.
HPR Standing Instructions Execution Status Report;
Standing Instructions Execution Status List - Letter to Customer;
Auto suspended SI Report;
Letter to Customer Auto suspension of Standing Instruction;
Letter to Customer - Installment Failure of Standing Instruction.
HFINRPT HPR For day to day report, this option may be preferred.
Sukanya Samriddhi Accounts (SSA)

(a) Command / Menu: Sukanya Samriddhi Accounts (SSA). Deposit / Withdrawal menu changed from
25.06.2016
Sukanya Samriddhi Accounts (SSA) Menu Type
1 SSA New A/c Opening CPPFAO CPPFAV V
2 SSA New A/c Modify before Verification CPPFAOM CPPFAOM V
3 New SSA A/c Modify after Verification CPPFAM CPPFAM V
4 Funding Deposit in SSA CPDTM HTM/CPDTM V
Sukanya Samriddhi Accounts (SSA) Brief Menu Operations

Open SSA CPPFAO Function Open CIF ID (of Girl child) Go Mode of Operation -
Select from Searcher A/c Documents Recvd Yes / No No. of
Documents Recvd (If Yes) Document Details If Any Submit. Note
A/c ID. (In Scheme Code field, SSA has to be entered if PPF is
appeared or the field is blank. This is mandatory and to be done
with care).
Modify SSA before CPPFAOM Function M-Modify A/c ID Go Amend details Submit
verification
Modify SSA after CPPFAM Function M-Modify A/c ID Go Amend details Submit
verification
Verify SSA A/c Opening CPPFAV Function V-Verify A/c ID Go Submit
Funding (Deposit) in SSA CPDTM Same as PPF
Withdrawal from SSA CPWTM Same as PPF. Not allowed in normal case.
Transfer of SSA Same as PPF
Transfer of SSA to Bank Same as PPF
Closure of SSA Same as PPF
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SSA New A/c Opening HACSP HACSP Go SOL ID Scheme Code (as SSA) Give Open Date Low
List view / print HPR (From date) Give Open Date High (To date) Submit (A screen
appears) Print (A screen appears with message) Job initiated. Check
Or HFTI print queue after sometime.
can be HPR Go HPR screen appears Select the Box against Report Name
used as Reports of Accounts Selected Print Screen Print.
under. N.B.: HACSP can be used for every scheme changing scheme code.
HFTI SOL ID Start & End date Entry User ID GL Sub-Head-30042 GO.
From File menu View /Print
N.B.: The daily LOT of SSA is to be prepared manually till provision is made in Finacle for the same.
TDA -Term Deposit Accounts: (TD/ MIS / SCSS)

(a) Command / Menu: : (TD/ MIS / SCSS)
TDA -Term Deposit Accounts (TD / MIS) Menu Type
1 Term Deposit (TD / MIS) New A/c Opening MISAO/ CMISAOP/ MISAVF / CMISAOPV V
TDACTOP / TDACTOPV
2 Term Deposit (TD/MIS) New A/c Modify Before MISAMBV/ CMISAOPV V
Verification CMISAOPM
3 TD/MIS New A/c Modify after Verification CMISAM /MISAMAV CMISAM V
4 Funding (TD/MIS) by cash, if not done at open TRCDP/CTM / HCTM TRCDP/CTM / HCTM V
5 Funding(TD/MIS) by transfer, if not done at open TRTFR / CXFER TRTFR / CXFER V
6 Term Deposit (TD/MIS) Interest payment HTM HTM V
7 Closure of Term Deposit (TD / MIS) A/c HCAACTD / HCAACVTD / V
TDACTCL TDACTCLV
8 Inquire Details of Term Deposit (TD / MIS / SCSS) TDINQ TDINQ T
9 Term Deposit (TD/MI /SCSS) Transactions Details HTDTRAN HTDTRAN T
10 View Term Deposit (TD/MIS/SCSS) Interest HIOT HIOT T
Details
11 View Term Deposit (TD/MIS/SCSS) Interest TIPM TIPM T
Details of Sanchasy Post (Upto migration)
Time Deposit Special / Extra
1 TD A/c Extension / Renewal / Re-deposit HTDREN / TDRED HTDREN V
2 Closure of Term Deposit (Time Deposit) upon Death of Customer
2a Modification of CIF to enter death information CMRC / CIFMD CMRC / CIFMD V
2b Closure of Term Deposit (Time Deposit) HCAACTD / HCAACVTD / V
TDACTCL TDACTCLV
MIS Special / Extra
1 MIS A/C Individual Holding Status CLIMIT CLIMIT T
2 Closure of MIS Upon Death of First of the Joint A/c Holder where
amount is more than the prescribed MIS limit
2a Modification of CIF to enter death information CMRC CMRC V
2b Closure (Withdrawal of Excess Amount from HCAACTD HCAACVTD / V
MIS Limit) of MIS Deposit TDACTCLV
2c Merger of CIF HCCA HCCA V
2d MIS account modification to single a/c CMISAM CMISAM V
TDA -Term Deposit Accounts (SCSS A/C)
1 SCSS New A/c Opening CSCAOP / SCSSAO CSCAOPV / SCSSAV V
2 SCSS New A/c Modify Before Verification CSCAOPM CSCAOPV V
/SCSSMBV
3 SCSS New A/c Modify after Verification CSCAM / CSSMAV CSCAM V
4 SCSS A/c Extension / Renewal for next 03years HTDREN HTDREN V
5 Closure of SCSS A/c on maturity HCAACTD HCAACVTD V
6 Death Closure within Lock-in Period
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6a Transfer to exceptional scheme HACXFRSC HACXFRSC V
6b Modification of Interest Rate HINTTM HINTTM V
6c Closure of SCSS a/c HCAACTD HCAACVTD V
TDA -Term Deposit Accounts: (TD/ MIS) Brief Menu Operations

Open Term Deposit CMISAOP / Function O-Open CIF ID Product Group TD or MIS Scheme Code
A/c (TDA) - TD/ MIS MISAO select from searcher Go Mode of Operation select from searcher
Deposit Amount Amount of TD or MIS Agent/Employee Code- select
Radio button- None/Agent/Employee (select None if not through Agent)
Agent ID (Leave blank if not through Agent) Nomination Yes/No If Yes
Fill Nomination details Renewal Option Principal Only Transaction
details -Transaction Required Yes/No (In case of DOP funding during A/c
Verification is not activated) Transaction type Cash/Transfer Debit
A/c No. (Give if trans. Type is Transfer) Document details - A/c Documents
Received Yes/No No. of Documents Received Doc Details give all
document details
Interest credit A/c & Repayment A/c - Leave blank for Cash, SB A/c for SI.
In case of ECS Option:
o ECS Yes Flow Code IO Amt Type P PCNT Pcnt 100%
Other Party A/c ID Beneficiary A/c No. Other Party Name Beneficiary
Name Other Bank Code Pick from Searcher Other Branch Code Pick
from Searcher
Click on Flow Details Tab Submit. Note A/c ID & Tran ID
Modify TD/MIS a/c CMISAOPM Function M- Modify A/c ID Go Amend details Submit.
before verification / MISAMBV Supervisor to verify Menu CMISAOPV / MISAVF; Function V-Verify
Funding TD/MIS A/c TRCDP/CTM TRCDP/CTM for Cash & TRTFR / CXFER to transfer.
after Opening or CXFER Supervisor to verify Funding in same menu option
Modify existing TD/ CMISAM / Function Modify A/c ID Go Amend details Submit.
MIS A/c MISAMAV Supervisor To Verify Menu - CMISAM /MISAMAV; Function V-Verify
Verify TD/MIS A/c CMISAOPV Function Verify A/c ID Go Submit
Opening / MISAVF
Enquiry of MIS / TD HIOT Sold ID Scheme type - SElect None or OAP-Pointing Button A/c ID
/ SCSS Interest lying Interest Sundry A/c No. of TD / MIS / SCSS Enter period of interest (Start
in Sundry A/cs date and end date) Give Start Amount & End Amount as Interest Amount
(Date & amount is optional) Filter Select as per requirement or do not
select anything Ref No. TD / MIS / SCSS A/c No. or keep blank Go
Next Screen Interest details appears depending upon selection.
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Payment of TD / MIS HTM 1 use HTDTRAN to know where Interest Outflow has occurred. If to SB A/c
/ SCSS Interest by withdraw from SB; If to Sundry A/c do as under.
Cash from Sundry Function: Add Transaction Type / Sub Type C/NP Cash/Normal Payment
A/c Go Next screen comes Debit A/c ID enter Sundry A/c No. of TD /
At times HTDTRAN does not show MIS / SCSS Interest (0335/0337/0338) as the case may be Amount - Enter
interest out flow. Then use HFTI amount of TD/ MIS / SCSS interest to be paid Ref No. enter TD / MIS /
to know interest out flow. If not, SCSS A/c No. as the case may be Restore Values: AAdditional Part Tran
verify from Sundry A/c using Details Go Next screen comes Transaction Maintenance Minor
HACLINQ & giving interest flow Subsidiary details Start Amt. & End Amt. Delete both Ref No. enter
date, Sundry A/c No. & TD / MIS / TD / MIS / SCSS A/c No. Go Next screen comes Click (Tick) on Check
SCSS A/c as Ref. No. or HIOT Box of required row which contains unpaid TD/ MIS / SCSS interest of the A/c
Scheme Sundry A/c Accept (backs to previous screen) Post/Submit. Note Tran ID.
MIS SOLID+0337; Due to some reasons, Interest Amount flows to Sundry, shows nil interest.
TD SOLID+0335; To overcome it, adopt the following process.
SCSS SOLID+0338) Same as above with following modified entries.
In 1 screen Amount should be 0 (zero), if not accepted by system, then
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system populated amount In the 2 screen in the start and end amount
field, entered no amount in additional part transaction details screen, & do
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not select anything from the Filter except Select
Supervisor to verify - Menu HTM; Function V Verify
Close Term Deposit HCAACTD / Trial Closure: Function L Trial Close A/c ID Go Click on Closure
(TD/ MIS) A/c TDACTCL Details Tab Close Mode Select Cash / Transfer Click on Closure
Exceptions Tab Closure Reason - Select from the Searcher Submit
Print Report in HPR and file. Payment is to be made as per the report.
Final Closure: Function Z Close A/c ID Go Click on Closure Details
Tab Close Mode Select any one appropriate option (for details see
standard options under Account Closure) Click on Closure Exceptions Tab
Closure Reason - Select from Searcher Submit OK. Note Tran ID
Supervisor To Verify Menu - HCAACVTD / TDACTCLV; Function V-Verify
N.B.: Bonus if any for MIS accounts, will not be shown in the closure details
screen, but will appear in the report generated in HPR during trial closure.
Verify closure of TD/ HCAACVTD Function V-Verify A/c ID Go Click on Closure Details Tab
MIS A/c / TDACTCLV Click on Closure Exceptions Tab Submit Note Tran ID
TD - Special Brief Menu Operations

Closure of Term CMRC / Function M Modify CIF ID Go Customer Status Deceased
Deposit (TD) upon CIFMD Date of Death Give DoD of customer Submit.
Death of Customer Supervisor to verify Menu CMRC / CIFMD ; Function V-Verify
HCAACTD Function Z Close A/c ID Closure Value Date Previous completed
year of TD tenure Go Click on Closure Details Tab Collect Penal Flag
No Close Mode Select any one appropriate option Click on Closure
Exception Tab Closure Reason DTCLM Submit. Note the Tran ID
(Closure Value Date Previous completed year of TD tenure: E.g. 5year TD
opened on 5-3-2010. Depositor dies on 18-07-2013. Death claim closure done
on 25-10-2013 (after 3 years, 7 months and 20 days). Completed year of the
TD tenure as on date of death is 3 years. The closure value date is 5-3-2013.
Also same for normal Pre-mature closure).
Supervisor to verify Menu HCAACVTD / TDACTCLV ; Function V-Verify
HCAACVTD / Function V-Verify A/c ID Go Click on Closure Details Tab
TDACTCLV Click on Closure Exception Tab Submit. Note the Tran ID
PMC of TD HCAACTD Same as above - Closure of TD upon Death of Customer HCAACTD.
TD PMC Verification HCAACVTD Same as above - Closure of TD upon Death of Customer HCAACVTD.
TD A/c Renewal / TDRED / Gets automatically renewed. If anyone missed, then use the menu.
Re-deposit HTDREN Function: R-Renewal A/c Id Go Effective open date (Maturity date)
Renewal option (P-Principal only) Renewal scheme code (select from
searcher) Renewal period (default is 12months, change it) Calculate
overdue int. (No) Print renewal confirmation (Immediately / Later)
Submit. Result screen shows Account renewed successfully.
Supervisor to verify Menu HTDREN.
MIS - Special Brief Menu Operations

Inquiry on holding CLIMIT CIF ID or A/c ID Submit
amount of an MIS
A/c holder
Closure of MIS / CMRC Function M Modify CIF ID of First Holder Go Customer Status
Reduction of Click on Deceased Date of Death Enter DOD of customer Submit.
Principal Upon Supervisor to verify Menu CMRC / CIFMD ; Function V-Verify
Death of First of the HCAACTD Function Z Close A/c ID Closure Value Date Date of Death (see
Joint A/c Holder value date table) Withdrawn Amount Excess Amount from MIS Limit
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where amount is Go Click on Closure Details Tab Collect Penal Fee No Close Mode
more than the Select any one appropriate option Click on Closure Exception Tab
prescribed MIS limit Closure Reason - DTCLM Submit. Note Tran ID.
HCAACVTD / Supervisor to verify: Function V-Verify A/c ID Go Click on Closure
TDACTCLV Details Tab Click on Closure Exception Tab Submit - Note the Tran ID
HCCA Function M-Modify Account no. MIS A/c ID Go New CIF ID Give
new CIF ID of the survivor Change name Yes Reason Code Submit
for verification. Supervisor to verify Menu HCCA ; Function V-Verify
CMISAM Function M-Modify A/c ID MIS A/c ID Go Mode of Operation
Self Submit. Supervisor to verify - Menu CMISAM; Function V-Verify
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SCSS Note: Interest of SCSS shall be payable from the date of deposit to 31 March / 30 June / 30 September /
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31 December on 1 April/ July/October/January (SB Order No.5/2014).
SCSS A/c Brief Menu Operations

Entire processes are same as in Term Deposit (TD/MIS) A/c. Only one amendment; Select Scheme Code at the time of
Opening the SCSS A/c. Note Menus are different from TD A/c.
SCSS New A/c CSCAOP Entire processes are same as in Term Deposit (TD/MIS) A/c. Only one
Opening amendment; Select Scheme Code at the time of Opening the SCSS A/c.
Scheme Code click on searcher click on Submit on next screen and select
one of the following :
SCSCM Sr. Citizen Savings Scheme - 60 years or above
SCDEF - SCSS Retired from Defence Age above 18 years
SCVRS - SCSS Voluntary Retirement Completion of 55 years
For Joint A/c, in Related Party-2 select Relationship as Spouse but not Wife
or Husband.
SCSS New A/c CSCAOPM Function M- Modify A/c ID Go Amend details Submit
Modify Before Supervisor to verify Menu CSCAOPV; Function V-Verify
Verification
SCSS New A/c CSCAOPV Function Verify A/c ID Go Submit
Verification
SCSS New A/c CSCAM Function Modify A/c ID Go Amend details Submit.
Modify after Supervisor To Verify Menu - CSCAM; Function V-Verify
Verification
SCSS Extension / HTDREN Operation with problem solution is given below
Renewal for next Function: R-Renewal Acct. ID (Give A/c No.) Go Effective open date (Maturity date)
03years Renewal option (P-Principal only) Calculate overdue int. (No) Print renewal
confirmation (Immediately / Later) Submit. Result screen shows Account renewed
successfully. Supervisor to verify Menu HTDREN.
Due to 1 day excess interest credit in some SCSS Accounts, an IAR (Interest Audit Register)
entry has been made, so that Finacle may not allow renewal displaying error W0205 - Acct
balance [ 99990.00] after lien [ 0] not sufficient for Renewal Amt [ 100000.00]". Because the
balance amount after lien is not be in multiple of 1000/-. To overcome do the following:
1. Invoke renewal and see the amount of IAR entry.
2. Ask depositor to pay this amount as it was excess paid interest.
3. Amount collected should be credited into UCR and receipt be given to customer.
4. Renewal application should be retained.
5. A letter/mail is to be sent to SBCO mentioning the ACG-67 number and amount
collected for removing IAR entry.
6. Incharge SBCO will Go to HIARM menu and remove the entry. Steps are as under.
Invoke HIARM Function- M-Modify A/c./Bill/Disbursement - select A-A/Cs
A/c./Bill/Disbursement ID Give SCSS A/c ID SOL ID Go Tick the check box where
remarks is DAILY_FACTOR_INT_CORRECTION Submit Result page appears
Accept. Now entry has been deleted.
7. Once entry is removed, intimation should be sent to concerned post office which will
renew the account as usual.
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SCSS Closure Same as TD closure.
HCAACTD
Death Closure Function T Transfer Go A/c ID Target Scheme Code Give
HACXFRSC
within Lock-in (To be
Exceptional Scheme Code for SCSS Select Target GL Subhead Code
Period done by
Submit. Note Instruction No.
HO) HO (Postmaster) to verify Menu - HACXFRSC; V-Verify. HPR Report
HINTTM
Only Supervisor can close the a/c which is to be verified by Postmaster
Function M Modify A/c ID SCSS A/c ID Go Interest Table Code
Delete present value and select SBRATE from the searcher From Date
Date of death Submit. Supervisor to Verify Menu HINTTM.
HCAACTD Function Z Close A/c ID Go Closure Value Date Will be
automatically given by the system as the date of death Withdrawn Amount
Excess Amount Click on Closure Details Tab Collect Penal Flag No
Close Mode Transfer Repayment A/c ID SB A/c or Post Master Cheque
Click on Closure Exception Tab Closure Reason DTCLM Submit. Note
Tran ID. Supervisor to Verify Menu HCAACVTD.
In case of In Sanchay Post interest of first day is paid in advance. In finacle there will be interest
premature closure adjustment after migration. Customer will get one day interest less. So to avoid reduction of
or normal closure interest in FINACLE in the immediate quarter HIARM interest adjustment entries are done.
of SCSS where Lien During Pre-mature closure of SCSS account, system will pay 1 day interest in excess in
has been put for the finacle; to collect, user has to manually lift the lien and collect the 1 day interest given in
extra interest HIARM menu and close the account. This is applicable only in case of premature closure of
(IAR removal SCSS account and for migrated accounts only. For normal closure system will adjust.
procedure is given Office Acct ending with 0323 will be used to credit the same. There is no automatic
under SCSS adjustment as it is a Lien. The user needs to do a CXFER to collect the same.
extension) Process in case of premature closure of an account for any date between migration date
and the 1st quarter of interest application by Finacle:-
a. Post office to refer to the file provided by SDC for interest adjustment for the account to
be closed. (File will be shared as part of migration by Infosys to SDC).
b. Invoke CTM (for cash)/ CXFER (for transfer to SB A/c) to collect the amount of adjustment
(noted down in point a) and credit office account specially created for this adjustment.
c. Invoke HCAACTD to close the SCSS account.
TDS
(a) Command / Menu: TDS
TDS Menu Type
1 Refund of TDS HRFTDS ----
2 Take TDS before Closure of NSS HCACC HCACC V
3 Tax Report Options HTDSIP HTDSIP T
TDS Brief Menu Operations

15G/15H updation Invoke Menu for Modification of existing A/c Select Tax Form select
from searcher 15G or 15H (If None is selected, then Tax will be
deducted) Submit.
Refund of wrongly deducted HRFTDS TDS should not be refunded without permission of Postmaster.
TDS in SCSS / NSS
Write an error in Error Book giving details of A/c and amount of TDS wrongly deducted. Competent authority has
to issue sanction of refund of TDS.
Menu HRFTDS Report to Postmaster enter the SCSS / NSS A/c ID in the field From A/c ID & To A/c ID
trans type as Transfer. Cash option should not be used in trans type. Click Go TDS amount deducted will
be shown. enter the customer's SB a/c as Refund A/c ID field to Transfer the amount OR enter office account
0340 to pay by Cheque. Show this amount as TDS Refund in the daily account or cash book. Note Trans ID.
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Transaction: its ID, Cancellation & Verification and Use of HTV Value date
Transactions are of two types - Financial or Non-financial. Almost all transaction screens contain a button called
Validate. On completion of data entry of a transaction, click on Validate to ensure there is no error in data entry.
If there will be any error, message will be displayed. Click it; it will take the cursor to the field which contains error.
Financial transaction involves accounting.
Value date
No user should normally use back value date while doing transaction. Back value date should be used only in case
of deposits through clearing. If in case, back value date is to be used, user should write in error book, take
permission from next higher authority and attach copy of error book with the voucher. (para-15 of SB Order No.
5/2016).
In normal case back value date should not be more than 03 days (difference between LOT date & transaction date
should not be more than 03 days).
Back Value date is permitted in the following cases only.

1. Cheque clearing
2. BO Transactions
3. RD & PPF Loan A/c opening & disbursement date
4. Special permission from the authorities
A. Creation of Transaction:
Supervisor/Postmaster is authorized to initiate a few special transactions. He must not initiate any other
transaction ((Financial or Non-financial). Else it may create problem and may require reporting to higher
hierarchy/authorities for solution.
All transactions should be initiated by the CPA. As and when any transaction (Financial or Non-financial) is
performed, different types of IDs are generated. It is to be noted in the instrument / document in the prescribed
space (In AOF & KYC Form there is prescribed space to note CIF No., A/c No., Regd. No.). If there is no prescribed
space, the required IDs may be noted on the top right hand side of the instrument / document (e.g. Trans. ID in
Deposit / Withdrawal form) in red ink to enable the Supervisor to verify. Name of Scheme and TRAN ID may be
written in red ink on the right hand side of the voucher (SB Order No.14/2015)
B. Cancellation of Transaction: (To be done by PA / Supervisor before verification)

If there is anything to cancel, then Do not use HTV until cancellation is completed. Otherwise no
one can help. First identify the stage / status of the transaction & act accordingly.
Posted Stage: This transaction cannot be cancelled. Supervisor has no option but to verify.
Entered Stage: This transaction can be cancelled. At times due to some problem transactions remain in
Entered Stage. Note the Trans. ID & Delete the Trans. ID using HTM.
C. Cancellation of New A/c or CC - In Entered Stage:

I. With Funding: Note the Trans. ID & A/c No. Delete the Trans. ID using HTM. Then Cancel A/c creation.
II. Without Funding: Delete A/c creation in Supervisor login.
D. Cancellation of Fake New A/cs: Same as above. Use menu HOAACVTD.
E. Cancellation of Closure: Use Closure verification menu (menu to verify closure of a/c) Function: X-Cancel.
Visit all the Tabs. Reverse the amount manually, if required.
F. Verification of Transaction:
(I) Each and every transaction is to be verified by Supervisor.
(II) Verification of New CIF / Account opening / Certificate issue must be done using respective verify menus.
(III) Verification of modified existing items must be done using respective verify menus for Verification of Old
(existing) A/c.
(IV) Verification of Funding (Deposit / Withdrawal) & Closure must be done using respective verify menus for
Funding & Closure.
(V) Do not verify the above using HTV Command.
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G. HTV (Bulk verification ,emu): Condition / Pre-requisite for its use.
(1) All New A/cs opened are verified (Find in HAFI).
(2) All Inter SOL transactions are verified.
(3) No transaction is pending in Entered stage (Find in HFTI)
Menu Operation: Trans Type/Sub-type: Select Part Trans. Status: Both Part Trans. Type: Both
Processing mode: Manual-Default selected (left other fields blank) Go in next screen click Submit.
Vault Transaction
(a) Command / Menu: Vault Transaction
Vault Transaction Menu Type
1 Transfer of Cash HTM HTM V
2 A/c Ledger Inquiry HACLI HACLI T
3 A/c Balance Inquiry HACCBAL HACCBAL T
4 Office A/c Ledger Inquiry HACLINQ HACLINQ T
5 Cash Reports (Counter-wise) HFINRPT HFINRPT T
6 Shroff / Teller Cash Report HSCWRPT HSCWRPT T
7 Teller Cash Position Inquiry HTCPIAE HTCPIAE T
8 Teller-wise Cash Position Inquiry HTCPIAC HTCPIAC T
Each and every counter PA should make its Teller Cash Account ZERO before start of End of Day . Supervisors
should tally Teller Account with each counter PA with Treasurer's Cash Book and ensure that teller account has
become 0 (zero) before start of EOD.
Vault Transaction Brief Menu Operations

Cash Advance From HTM Function Code Add Transaction Type / Subtype: C/CT Record 1 screen will
Treasurer appear Dr A/c PA Cash A/c (Teller a/c) Dr Amount Amount of cash
advance Click on Add Record 2 screen will appear Cr A/c Vault A/c
(Debit Teller A/c Cr Amount (Or click on Contra Amount Button) Post to Verify. Note Tran ID.
Credit Vault A/c) Supervisor to Verify Menu HTM ; Function Code Verify
Cash Submit To HTM Function Code Add Transaction Type / Subtype: C/CT Record 1 screen
Treasurer will appear Dr A/c Vault A/c Dr Amount Amount of cash submitted
(Debit Vault A/c Click on Add Record 2 screen will appear Cr A/c PA Cash A/c Cr
Credit Teller A/c) Amount (Or click on Contra Amount Button) Post to Verify. Note Tran ID.
Supervisor to Verify Menu HTM ; Function Code Verify
Besides above, physical cash receipt & payment with Treasurer has to be performed.
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Wrong Postings / Fake-unwanted A/c opening and its Rectification
(b) Command / Menu: Rectification of Wrong Posting
Work Item / Purpose (Rectification of) Operator Supervisor Verify (V) /
Rectification of Wrong Postings (POSB scheme wise) Menu Type
1 CC - Certificate is wrongly printed or the post office is ---- HDUDRP T
in possession of the wrong certificate & a duplicate
certificate needs to be printed( By Postmaster only)
2 GENERAL - Wrong printing of customer address or HRRCDM HRRCDM Not
Post Office name in Passbook given
3 PPF - Deposit made in wrong account number CPWTM & CPWTM & V
CPDTM CPDTM
4 PPF - Deposit amount is wrong CPWTM CPWTM V
5 PPF - account open date is Wrong (Following 4 steps)
5a PPF - zeroing of PPF interest for the current financial HINTTM HINTTM V
year (In Postmaster login) & Verification to be done
by another Supervisor
5b PPF - Closure of account (wrong open date) in HCAAC HCAAC V
Counter PA login
5c PPF - PPF new account opening CPPFAO CPPFAV V
5d PPF - If transfer in, also follow transfer in procedure See PPF See PPF
6 SB - Wrong Cash Deposit / withdrawal CTM CTM V
7 TDS - Refund of wrongly deducted TDS HRFTDS ----
8 In CQ clearing wrong Office A/c given CXFER CXFER V
9 Fake / Unwanted A/c opening verification ---- HOAACVTD V
Following mistakes cannot be rectified.
1. Wrong POSB scheme selected for new A/c opening Cannot be changed later on.
2. A/c closed (Normal / Matured / premature) Cannot be made live again.
3. Less withdrawal made in PPF by mistake - Neither the withdrawal can be cancelled nor is 2nd withdrawal
allowed in same financial year.
4. Wrong amount in funding (Deposit / Withdrawal) Cannot change the amount.
5. Certificate written manually handed over to depositor without printing. Later system issued the same
Certificate to some other depositor. Now both the depositor has wrong Certificate - Cannot be rectified.
These certificates will also not get discharged in future.
Wrong Posting & its Rectification Brief Menu Operations

Rectification which requires additional transaction(s), it is wiser / better to record the remarks on the pay-in-slip
/ Withdrawal-slip (or in the reverse side) with dated signature of Supervisor / Postmaster.
Rectification of CTM Wrong Entry made as under:
Wrong Cash Deposit Amount Y would already have been posted in the customer a/c. Menu CTM;
(eg. Amount X is Function Add; Function Type Deposit.
posted as Amount Following 02 steps are required for correction.
Y 1. Reversal Entry (for Wrong Entry made):
Menu CTM Function Add Function Type Withdrawal A/c ID
where wrong entry was posted Amount Y Trans Particulars: Reversal of
Important Note: Fill Wrong Cash Deposit Post. Note the Tran ID
Trans Particulars Supervisor to Verify Menu CTM ; Function V Verify
correctly. It is the 2. Correct Entry (for the correct amount):
only field which Menu CTM Function Add Function Type Deposit A/c ID
guards the user. Amount X Post. Note the Tran ID
Supervisor to Verify Menu CTM ; Function V Verify
N.B.: For wrong withdrawal do accordingly i.e. in Reversal make deposit & in
Correct entry make withdrawal.
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PPF Deposit made in CPWTM & 1. Reversal Entry (for Wrong Entry made):
wrong account CPDTM Menu CPWTM Function Add Function Type C/NP Cash Normal
number Payment --- N Normal Withdrawal Enter the Dr. account number (wrong
account number) Enter the amount as in the Deposit transaction Enter
Important Note:- the report code as "REVRS" & Submit. . Note the Tran ID.
(Report code is very Supervisor to Verify Menu CPWTM ; Function V Verify
important. Other 2. Correct Entry (for the correct a/c):
than "REVRS" may Menu CPDTM Function Add Function Type C/NR Cash Normal
lead to not allowing Receipt --- N Normal Contribution Enter the Cr. account number (correct
withdrawal) PPF account number) Enter the correct amount & Submit. Note the Tran ID.
Supervisor to Verify Menu CPDTM ; Function V Verify
PPF Deposit amount CPWTM 1. Reversal Entry (for Wrong Entry made):
is wrong Menu CPWTM Function Add Function Type C/NP Cash Normal
Payment --- N Normal Withdrawal Enter the Dr. PPF account number
(See above Note) Enter the excess amount deposited in the transaction Enter the report code
as "REVRS" & Submit. . Note the Tran ID.
Supervisor to Verify Menu CPWTM ; Function V Verify
PPF account open HINTTM 1. Zeroing of PPF interest for the current financial year (In Postmaster login)
date is Wrong Menu HINTTM from Postmaster login make interest for the current
(04 steps to be financial year for the PPF account (with wrong open date) zero.
followed) Another Supervisor to Verify Menu HINTTM ; Function V Verify
HCAAC 2. Closure of PPF account (wrong open date) in Counter PA login
Menu HCAAC Function Z Close A/c ID PPF A/c ID (wrong open
date) Closure reason -- Transfer to Bank -- Option Transfer has to be
selected and transfer account id should be Postmaster account (0340)
Supervisor to Verify Menu HCAAC ; Function V Verify
CPPFAO 3. PPF new account opening. Follow procedure for PPF new account opening.
Supervisor to Verify Menu CPPFAV ; Function V Verify
4. If transfer in, besides above follow transfer in procedure
Refund of wrongly HRFTDS For menu operation & procedure see TDS Module/ Topic.
deducted TDS
Certificate is wrong HDUDRP Certificate is wrongly printed or post office is in possession of wrong certificate
& a duplicate certificate needs to be printed(See KVP/NSC for details).
Wrong printing of HRRCDM Menu HRRCDM Check the city code linked to the address of the Post office
customer address or or the customer address. Then validate the city code description. Either city
Post Office name in code in the customer's address / Post office address has to be changed in the
Passbook address details or the description of the particular code has to be changed.
HRRCDM access is given to DOP Operations team to maintain the details. Hence
CEPT Team can be contacted.
Wrong Office A/c CXFER NDC cheque cleared in SOLID+0017 instead of SOLID+0382. On A/c opening
given in outward message appears Cheque not cleared. Do as follows:- CXFER give the back
Cheque clearing value date (if a MPKBY agent CQ, give e-banking reference date) enter same
transaction particular Post (See whether it is working)
Fake / Unwanted HOAACVTD During Finacle problem, if SUBMIT is clicked more than once, Fake / Unwanted
A/c opening verify A/cs get opened. If transaction is verified in HTV, then these A/cs cannot be
deleted. No other option but to verify them in this command.
Fake / Unwanted HCAACTD To overcome the above & close these Fake / Unwanted A/cs, Counter PA to
A/c closure use this command & Supervisor to verify in the menu option HCAACVTD.
Entry of actual It is required to enter actual cleared date for new MIS/SCSS/TD/RD/NSC/PPF A/cs or for
cheque cleared date subsequent deposit in RD/PPF A/cs. On regularizing cheque zone, cleared date is by default
the current date & no option to change. So actual cleared date should be entered in Value
date field in respective transaction screen. For more details refer A/c opening by Cheque.
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Works that can be initiated by Supervisor / Postmaster
Works that can be initiated by Supervisor, needs to be verified by another Supervisor or Postmaster.
Works to be initiated by Supervisor Which Supervisor to
Who is to verify
initiate
1 Supervisor of
Cheque Inward & Outward zone open & close
concerned P.O.
2 Common Change of name in A/c -Do- Another Supervisor
3 EOD End of day process (HISCOD) -Do- No verification
4 -Do- Supervisor of concerned
Inventory Receipt & Supply to Counter & SO
P.O.
5 Split Inventory own location -Do- No verification
6 PPF . SSA - Transfer-in from Bank processing -Do- Another Supervisor
7 PPF / SSA - Transfer-out to Bank -Do- -Do-
8 PPF /SSA - Pre-mature & Death claim closure -Do- -Do-
9 RD - Premature Closure within 3 years -Do- -Do-
10 SCSS Change interest to SB Rate on Death claim -Do- -Do-
closure.
11 SCSS - Death claim closure -Do- -Do-
12 SCSS - Pre-mature closure -Do- -Do-
13 SCSS - Zeroing of interest for Transfer out -Do- -Do-
14 MIS - Pre-mature closure within 01 year -Do- -Do-
15 Savings account scheme code change -Do- Postmaster
(HACXFRSC) (w.e.f 24.06.2016)
16 Freeze / Unfreeze (HAFSM) (w.e.f 24.06.2016) HO Supervisor Another HO Supervisor or
Postmaster
17 Inter-SOL Transfer (HACXFSOL) HO Supervisor Another Supervisor
Works to be initiated by Postmaster
1 CC Duplicate certificate printing Postmaster No verification
2 PPF - Zeroing of PPF interest for transfer out Postmaster Another Supervisor
3 Uploading of Salary & Pension/bulk upload Postmaster No verification
(HTTUM)
Branch Office (BO) Transactions at Account Office for SB, SSA, RD & TD) (for Menus see respective
scheme)
Important Tips on Branch Office (BO) Transactions:-
1. As per SB Order No. 5/2016, BO transactions should not be entered in Finacle if BO Bag is received after 3:.30
PM. These transactions should entered on the next day
2. It is always better to have next day accounting system for BO Transactions.
3. In menu operation / transaction, to select Branch Office Name Click on searcher of Branch Office field
BO names with BO code appears (Select the desired BO). The BO names with BO code may be kept handy to
avoid using searcher.
4. The procedure for New A/c opening, normal closure of A/c, death claim closure of A/c, A/c transfer, Deposit
& withdrawal at Branch Offices (BO) is almost same as of HO/SO with a few exception as there is no cash
transaction at SO for BO.
5. Value date should be transaction date at Branch Office.
6. For any Deposit, Withdrawal & Closure in BO A/c, always select Transfer.
7. For any Deposit in BO A/c, Debit Branch Settlement Account (SOLID0339) & Credit customers concerned A/c.
8. For any Withdrawal (except TD Interest) in BO A/c, Credit Branch Settlement Account (SOLID0339) & Debit
customers concerned A/c.
9. For TD Interest payment in BO A/c, Debit TD Sundry A/c (0335) & Credit Branch Settlement Account
(SOLID0339).
10. Repayment A/c for closure is Office A/c 0340 (PMs cheque a/c auto populated). After closure use CXFER to
transfer the close amount from 0340 to 0339 (BO settlement a/c). It is effected from 21.01.2016.
11. Like HO / SO each and every transaction needs to be verified by Supervisor.
12. Transaction appears in LOT and consolidation only after verification by Supervisor.
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13. Transactions for A/c tagged/mapped/linked to BO in Finacle will not affect Teller A/c. But BO A/cs which are
not tagged/mapped/linked to BO in Finacle may affect Teller A/c. Vault transaction to be done accordingly.
14. BO A/cs which are not tagged/mapped/linked to BO in Finacle need to be modified and
tagged/mapped/linked to concerned BO.
Frequently used Command / Menu for Branch Office (BO) Transactions
CIF Menu Type
2 Existing CIF Modification CMRC CMRC V
Savings A/cs
3 Deposit & Withdrawal in Savings A/c CXFER CXFER V
4 Closure of Savings A/c HCAAC HCAAC V
Recurring Deposit (RD)
1 New RD A/c opening CRDOAAC CRDOAACV V
2 Existing RD A/c Modification CRDACM CRDACM V
3 Deposit in RD A/c CRDP CRDP V
4 Closure of RD A/c CRDCAAC CRDCAAC V
Time Deposit (TD)
1 New TD A/c opening CMISAOP CMISAOPV V
2 View Interest Flow in TD A/c HTDTRAN/HIOT HTDTRAN/HIOT T
3 Interest Payment in TD A/c HTM HTM V
4 Closure of TD A/c
1 New SSA A/c opening CPPFAO CPPFAV V
2 Funding (Deposit) in SSA A/c CPDTM CPDTM / HTM V
Pradhan Mantri Yojana
1 Signature Verification IES IES T
2 Data entry & verification CPMY CPMY V
Brief Menu Operations for BO Transactions

Menu Operations which are not given are same as of HO/SO.
SB A/c Brief Menu Operations for BO Transactions

1 Opening a new SB A/c Menu: CASBAO / QDESA
Same as HO/SO.
To select Branch Office Name Click on searcher of Branch Office field BO names with BO code appears
(Select the desired BO). Value date should be transaction date at Branch Office.
Supervisor to verify Menu CASBAV / QDESAVF ; Function Verify
2 Verification of SB a/c opening Menu: CASBAV/QDESAVF
Function V - Verify Temporary A/c ID Give the newly opened a/c No. Go Submit.
3 Deposit in SB Account Menu: CXFER
By Transfer: Function Add Transaction type/sub-type T/BI-Bank Induced Go Dr A/c ID (DEBIT
Branch Settlement Account (SOLID0339)) Cr A/c ID (Customer SB A/c) Give Amount Value date
Give BO Transaction date Enter the BO Name in the Remarks field Mode of Transaction Transfer
Slip Click on Post. Note Trans ID.
Supervisor to Verify Menu CXFER ; Function V Verify
4 Withdrawal in SB Account Menu: CXFER
By Transfer: Function Add Transaction Type / Subtype T/BI-Bank Induced Go Dr A/c ID
(Customer SB A/c) Cr A/c ID (Credit Branch Settlement Account (SOLID0339)) Give Amount Value
date Give BO Transaction date Enter the BO Name in the Remarks field Mode of Transaction
select Transfer Slip Click on Post. Note the Tran ID. Supervisor to Verify Menu CXFER ; V Verify.
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5 Closing of SB Account Menu: HCAAC / CLOSE
Issue of Sanction
When SB7A along with Passbook is received from BO, Invoke the menu HACACCR In Report To enter
PM select INR in CCY field Enter the BO SB A/c No. in the From A/c ID & in To A/c ID Submit.
A message Batch program successfully lodged is displayed
A report Accrual Interest report is available in the queue. Go to HPR and select the report Click on the
Print screen for viewing the Interest accrual report The total amount accrued as interest till date is
displayed at the end of the report.
Interest amount should be added to the balance (Use HACLI to know balance) in the account and noted On
WARRANT OF PAYMENT of SB7A. This should be sent to Branch Office for closure of SB account with
direction that this is valid up to .. day of the month (specify the date keeping transit in view). Closure
Value date is not available for Savings A/c to give BO date. SO date is taken as closure date.
Other procedure for sending sanction to BO should be followed.
Entry of Final Closure
On receipt of SB7A from BO after closure, invoke the menu HCAAC for account closure.
Click on searcher of Branch Office field List of BOs with BO code appears (Select the desired BO). Value
date should be transaction date at Branch Office.
Function Z- Close A/c ID (Enter BO SB A/c to be closed) Balance (Check Transfer Box) Transaction
Type Transfer Transfer A/c ID (PMs Cheque A/c) Go (Balance amount is displayed in the A/c
Information tab) Click on Closure Tab Submit Total amount with interest is displayed. Note
Transaction ID.
BO SB account will be closed and amount adjusted in BRANCH SETTLEMENT ACCOUNT.
Supervisor to verify Menu- HCAAC. After verification, transaction will appear in LOT and consolidation.
Use CXFER; Debit PMs Cheque A/c (0340) and credit BO Settlement A/c (0339).
Sukanya Samriddhi Accounts (SSA) Brief Menu Operations For BO Transactions

1 Open SSA CPPFAO Same as of HO/SO as well as same as of BO SB new A/c opening.
2 Modify SSA before PPFAMBV / Function M-Modify A/c ID Click on Go Amend details
verification CPPFAOM Submit
3 Verify SSA Opening CPPFAV Function V-Verify A/c ID Go Click on Submit
4 Funding (Deposit) of SSA CPDTM Same as of HO/SO. Debit Branch Settlement Account
(SOLID0339)) and Credit Customer SSA A/c.
Supervisor to Verify Menu CPDTM / HTM.
5 Withdrawal from SSA CPWTM Same as of HO/SO. Credit Branch Settlement Account
(SOLID0339)) and Debit Customer SSA A/c.
Supervisor to Verify Menu CPWTM / HTM.
6 Closure of SSA HCAAC Same as of HO/SO. Credit closure amount to PMs Cheque A/c
(0340).
Use CXFER; Debit PMs Cheque A/c (0340) and credit BO
Settlement A/c (0339)
RD A/C Brief Menu Operations for BO Transactions

1 Open RD A/c Menu: CRDOAAC
Same as of HO / SO. Give Debit A/c as - Branch Settlement Account (SOLID0339).
To select Branch Office Name Click on searcher of Branch Office field BO names with BO code
appears (Select the desired BO). Value date should be transaction date at Branch Office.
2 Verify RD A/c Opening Menu: CRDOAACV
Function Verify A/c ID Go Submit
3 RD A/c Transaction Posting Deposit Monthly Installment Menu: CRDP
Same as of HO / SO. .. Transaction Type T/BI-Transfer Bank Induced
Mode of PaymentTransfer A/c ID Branch Settlement A/c (SOLID0339) Transfer Amount enter
same amount as entered in Total Amount Submit. (If Total Amount & Transfer Amount differs, error
comes Transaction not balanced) Note Tran ID.
Verification: Menu CRDP Function Post Tran ID Go Submit.
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4 Close RD A/c Menu: CRDCAAC
Issue of Sanction - Trial Closure: Function L Trial Close A/c ID Go Close Mode Cash / Transfer
Click on Check Box Close Close Reason Select from the searcher Accept Submit. View/Print
Report by HPR.
Enter closing amount in SB7A and after following laid down process of sanction of BO withdrawal/closure.
Passbook and SB7A should be sent to BO with the direction that sanction is valid only up to day of the
month (day of the month on which the A/c is opened). If customer does not attend BO up to that date, a
fresh sanction is to be obtained by BO for which fresh Trail closure should be invoked.
Final Closure: Function Z Close A/c ID BO date in the Value Date column Go Click on Check
Box Close Closure details will be displayed Close Reason Select from searcher Accept
repayment mode as Transfer Enter (PMs Cheque A/c - SOLID+0340) Submit. Note the Tran ID.
Supervisor to Verify Menu - CRDCAAC/RDACLM; Function V Verify. Note the Tran ID
Use CXFER; Debit PMs Cheque A/c (0340) and credit BO Settlement A/c (0339)
RD Loan / Half Withdrawal - Brief Menu Operations For BO Transactions

Sequence of RD Loan / Half Withdrawal sanction & payment for the RD A/c stands at BO
1. On receipt of SB-7, verify SB-7 as well as eligibility criteria (same as of HO/SO) manually and ensure that the
A/c is eligible for loan.
2. Check manually that the loan amount applied in correct. Also check the amount in system using HACLI.
3. Verify the signature in the system.
4. Open RD Loan A/c and verify loan A/c opening.
5. Enter sanctioned loan amount in SB-7 after following laid down process of sanction of BO withdrawal.
Passbook and SB-7 should be sent to BO with the direction that sanction is valid only up to ------ days. If
customer does not attend BO up to that date, a fresh sanction is to be obtained by BO.
6. On receipt of paid SB-7, perform RD Loan disbursement.
1 Open RD Loan A/c Menu: CAOLARD
Select the desired BO. Others are same as HO / SO.
2 Verify RD Loan A/c Opening Menu: CAOVLARD Same as HO / SO
3 RD Loan disbursement Menu: LARDD
Select the desired BO. Value date should be 1 of the month.
st
Function Disbursement Loan A/c ID Mode of Disbursement Transfer Credit A/c ID Enter Branch
Settlement Account (SOLID0339) Amount Change Value Date Submit.
Supervisor To Verify Menu LARDD; Function V Verify
Note: Check HACCBAL to show the system lien marked on RD A/c. Balance in RD a/c will not get reduced.
4 RD Loan Repayment Menu: HLAUPAY/HPAYOFF
HLAUPAY is for unscheduled payment (refund). HPAYOFF is for regular & final payment (refund). Same as
HO/SO except. Mode of Payment Transfer A/c ID Branch Settlement Account (SOLID0339).
5 RD Loan A/c closure Menu: CAACLA
Same as HO/SO except Mode of Payment Transfer A/c ID Branch Settlement Account (SOLID0339).
TDA -Term Deposit Accounts: (TD/ MIS) Brief Menu Operations For BO Transactions
1 Open Term Deposit A/c (TDA) TD Menu: CMISAOP / MISAO
Same as HO/SO TD new A/c open & BO RD new A/c open with following exception.
To select Branch Office Name Click on searcher of Branch Office field BO names with BO code appears
(Select the desired BO). Value date should be transaction date at Branch Office. Transaction type (select
Transfer) Give Debit A/c as - Branch Settlement Account (SOLID0339). Supervisor to verify.
2 Verify Term Deposit (TD) A/c Opening Menu: CMISAOPV / MISAVF
Function V-Verify A/c ID Go Submit
3 Payment of 1/2/3/5 Years TD Interest by Cash from Sundry Menu: HTDTRAN or HIOT or HTM or HACLINQ
On receipt of SB-7 from BO for sanction of interest, PA at Account Office needs to perform the following.
Sending Sanction to BO
Invoke HTDTRAN or HIOT or HTM & check interest accrued for the said TD account and note if required. If not,
enquire TD Sundry A/c (0335) using HACLINQ.
Use of HTDTRAN/ HTM/ HACLINQ is same as of HO/SO.
HIOT Enter SOL ID Scheme type as None or OAP-PointingEnter TD Sundry A/c No. (SOL ID+0335)
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Enter period of TD interest (Start date and end date) Ref No. field - Enter TD account number or keep blank
Submit.
Accrued TD interest is displayed. (The interest accrued can be viewed in the HPR report).
The interest accrued should be written in the Payment Warrant (SB-7) and after signature of Supervisor, send
to BO concerned after following the laid down procedure for sending sanction to BO.
Entry of paid information on receipt of TD SB-7 after payment from BO.
Counter PA to invoke HTM. Click on Branch Office Code List of BOs with BO code appears (Select the desired
BO). Value date should be transaction date at Branch Office.
Function : A-Add Transaction type: T/CI-Customer Induced Go Next screen comes Part Transaction
Type - Debit A/c ID - enter TD SUNDRY A/c No.(SOL ID+0335) Amount - Enter amount of TD interest paid
Ref. No. - Enter BO TD A/c No. Restore Values: AAdditional Part Tran Details Click on Go Next
screen comes Transaction Maintenance Minor Subsidiary details Start Amt. & End Amt. Delete both
Ref. No. - Enter BO TD A/c No. Go Next screen comes Click (Tick) on Check Box of the required row
which contains unpaid TD interest for the said BO TD account Accept (It backs to previous screen) Click
on Add Part Transaction Type - Click on Credit Radio Button A/c ID - enter PMs Cheque A/c or BO
Settlement A/c as the case may be SOLID+0340 or SOLID+0339) Post/Submit. Interest paid to BO TD
account in case of TD 1/2/3/5yrs is completed.
Supervisor To Verify in HTM.
4 Close Term Deposit (TD) A/c Menu: HCAACTD / TDACTCL
On receipt of SB-7A from BO for sanction of closure, PA at Account Office (SO/HO) needs to perform the following.
A. Identifying unpaid TD interest Sending Sanction to BO
1. Invoke menu HTDTRAN or HIOT & check for unpaid interest for the said TD account and note if required.
2. HIOT Operation same as given above.
3. Accrued TD interest is displayed. (The interest accrued can be viewed in the HPR report).
The interest accrued should be written in the Payment Warrant (SB-7) and after signature of Supervisor, send to
BO concerned after following the laid down procedure for sending sanction to BO.
B. Trial Closure & Sending Sanction to BO: Same as of HO/SO.
Generate Report in HPR and view / print the report to know the amount.
Total amount (A+B) to be paid along with unpaid interest should be mentioned on the SB-7A on the Warrant of
Payment Side with signatures of Supervisor. It should also be mentioned that sanction is valid only up to day
of the month (day of the month on which the A/c is opened). If customer does not come for closure up to that
day, fresh sanction should be obtained. All other provisions mentioned in the rules should be followed.
C. Final Closure on receipt of closed voucher from BO:
Menu HCAACTD Function Z Close Enter the BO closed TD A/c ID BO Date in the Closure Value Date field
Click on SVS to verify the signature Go - BO TD account details will be displayed. Check the amount of
principal Click on Closure Details Tab Close Mode Select the R-Repayment A/c - PMs Cheque A/c 0340
Click on Closure Exceptions Tab Closure Reason - Select from the Searcher as NORMAL Closure details
(principal, interest adjustment and actual Booked Interest) paid as maturity proceeds to the BO TD account to be
verified with the voucher Submit. Note Tran ID. Now BO TD account is closed at Account Office. Supervisor
To Verify.
After verification Use CXFER; Debit PMs Cheque A/c (0340) and credit BO Settlement A/c (0339)
5 Verify closure of Term Deposit (TD) A/c Menu: HCAACVTD / TDACTCLV
Function V-Verify A/c ID Go Click on Closure Details Tab. Click on Closure Exceptions Tab Submit
Note Tran ID.
Pradhan Mantri Yojana Same as HO/SO.

==================== xxxx BO Transactions is completed xxxx ====================
Day to day Transactions Reports View / Print

Invoke Report HFINRPT There are a number of reports. Click on desired one to generate the
options report. After a few minutes invoke HPR to see / print the report.
How to print HPR Go Go Select report by checking the box Click on Print for
or view reports printing the report directly OR Click on Print Screen for viewing the
document and to save or Print the report.
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Production Server URL: https://dpdcpfjc.fsi.indiapost.gov.in:1443/finbranch/ui/SSOLogin.jsp
MIS Server URL: https://dpdcpflmis.fsi.indiapost.gov.in:1443/finbranch/ui/SSOLogin.jsp
The following List of Reports can be generated in Finacle Production & MIS Server : HFINRPT -> HPR
(A) List of Report for Today in Finacle: HFINRPT -> HPR from Production Server. Report headings are self-
explanatory. From 27.07.2016 LOT for MIS / SCSS / TD / PPF / RD / SB, the report (Common Counterwise
Transactions (Today) ) can be generated for 3 days i.e. BOD, BOD-1, BOD-2 in Production
Every office should generate Post Office Clearing Report from HFINRPT and tally the inward and outward
clearing amount with Treasury figures (Para-25 of SB Order No.5/2016)
Report Type / Name Type of Report generates
1. APY Auto Credit Report
2. APY Report
3. Administrative Office Report for Social Security Schemes
4. Agents_Agent - RD Old-New Account Mapping Report New A/c No. for old A/c No. Agent wise
5. Agents_Agent Commission Consolidated Report Scheme code wise consolidated agent commission & TDS
6. Agents_Agent Commission Report Agent wise commission & TDS
7. Agents_Agent Commission Transaction Details Report Agent wise commission in details
8. Agents_Agent List wise Consolidation Report E-reference wise RD agent commission
9. Auto-renewal Batch Job Report for PMSBY and PMJJBY
10. CIF RISK CATEGORY STATUS REPORT
11. CIF_Document Status Report Lists CIF/AOF/CR to be sent to CPC
12. CIF_KYC Status Report Lists CIF-KYC submitted / rejected / accepted at CPC.
13. CUUTR Monthly Report for Social Security Schemes
14. Channel Consolidated Journal Report Consolidation of ATM & e-banking transactions.
15. Channel Counterwise Report SOL wise ATM & e-banking transactions
Report Type / Name Type of Report generates

Teller wise KVP16 LOT for previous day (Introduced
16. Common Counter Wise Transactions Report - KVP16(Previous day)
from 01.07.2016)
Teller wise KVP16 LOT for today (Introduced from
17. Common Counter Wise Transactions Report - KVP16(Today)
01.07.2016)
Teller wise NSC16 LOT for previous day (Introduced
18. Common Counter Wise Transactions Report - NSC16(Previous Day)
from 01.07.2016)
Teller wise NSC16 LOT for today (Introduced from
19. Common Counter Wise Transactions Report - NSC16(Today)
01.07.2016)
20. Common_Counter Wise Transactions Report - Discontinued Scheme Teller wise LOT of discontinued schemes (Max. 5days)
21. Common_Counter Wise Transactions Report - Inter Branch Teller wise LOT of Inter SOL transactions
22. Common_Counter Wise Transactions Report - MIS (Previous Day)
23. Common_Counter Wise Transactions Report - MIS (Today) Teller wise MIS LOT
24. Common_Counter Wise Transactions Report - PPF (Previous Day)
25. Common_Counter Wise Transactions Report - PPF (Today) Teller wise PPF LOT
26. Common_Counter Wise Transactions Report - RD (Previous Day)
27. Common_Counter Wise Transactions Report - RD (Today) Teller wise RD LOT
28. Common_Counter Wise Transactions Report - SCSS (Previous Day)
29. Common_Counter Wise Transactions Report - SCSS (Today) Teller wise SCSS LOT
30. Common_Counter Wise Transactions Report - Savings (Previous Day)
31. Common_Counter Wise Transactions Report - Savings (Today) Teller wise Savings A/cs LOT
32. Common_Counter Wise Transactions Report - TD (Previous Day)
33. Common_Counter Wise Transactions Report - TD (Today) Teller wise TD LOT
Report for current & previous day as per selection can be generated for Sl. No.34 to 44
34. Common_SB Automatic Transfer List Report Lists MIS/SCSS auto transfer to SB
35. Common_Standing Instructions - SB to RD Accounts Report Lists SB to RD installment transfer
36. Consolidated KVP16 Account Journal of Deposits and Withdrawals Lists consolidated figure of KVP16
37. Consolidated MIS Account Journal of Deposits and Withdrawals Lists consolidated figure of MIS
38. Consolidated NSC16 Account Journal of Deposits and Withdrawals Lists consolidated figure of NSC16
39. Consolidated PPF Account Journal of Deposits and Withdrawals Lists consolidated figure of PPF
40. Consolidated RD Account Journal of Deposits and Withdrawals Lists consolidated figure of RD
41. Consolidated Report On Certificates Discharged (NSC/KVP) Lists consolidated Discharged figure of KVP/NSC
42. Consolidated SCSS Account Journal of Deposits and Withdrawals-SCSS Lists consolidated figure of SCSS
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Consolidated Savings Account Journal of Deposits and Withdrawals-
43. Lists consolidated figure of SB
Savings
44. Consolidated TD Account Journal of Deposits and Withdrawals Lists consolidated figure of TD
45. Counterwise Report for ECS SOL wise Daily ECS list
46. DFS Report for APY,PMJJBY and PMSBY
47. ECS_ECS Remmitance Report LOT of withdrawals in ECS
48. EOD Blocking Validation Report Lists of consolidated unverified transactions
Lists Salary / Pension / NREGS successful upload report
49. HTTUM - Transfer Transaction Upload List Report
(Requires Trans. ID)
Teller wise & all denomination of KVP/NSC Discharge
50. KVP/NSC_Daily Discharge Certificates Report
list
51. KVP/NSC_Daily Issued Certificates Report Teller wise & all denomination of KVP/NSC Issue list
52. KVP/NSC_Discharge Journal Lists all KVP/NSC Discharged
53. KYC Status Report
54. Loan_PPF Loan Disbursed Teller wise PPF Loan Disbursed LOT
55. NSC accounts where NC4A is Issued Lists NC4A A/cs (Issued / Pending)
56. NSC_Issue Journal Lists all KVP/NSC issued
57. NSS_List of Transactions LOT of NSS A/cs
58. Office Accounts Transaction Report LOT for Office Accounts (Max. 05days)
59. PPF_Acc Transfer From DoP To Bank Lists PPF A/c transferred from PO To Bank
60. Post Office Clearing Detail Report Inward/Outward Cheque clearing report
61. Post Office Report for Social Security Schemes
62. Post Office TDS of SCSS/NSS87 Detail Report Lists TDS recovery in SCSS/NSS87 A/cs
63. Savings_Welcome kit Accounts Letter SB A/c opening welcome letter
64. Statistical Report for Social Security Schemes
(A) List of Reports for Day-2 onwards in Finacle MIS Server: HFINRPT -> HPR
(URL: https://dpdcpflmis.fsi.indiapost.gov.in:1443/finbranch/ui/SSOLogin.jsp)
Report Type / Name Prod.SRV Type of Report generates

RPT No.
1. APY Auto Credit Report 1
2. APY Report 2
3. Administrative Office Report for Social Security Schemes 3
4. Auto-renewal Batch Job Report for PMSBY and PMJJBY 9
5. CUUTR Monthly Report for Social Security Schemes 13
6. Common Counter Wise Transactions Report - KVP16(Previous day) 16
7. Common Counter Wise Transactions Report - KVP16(Today) 17
8. Common Counter Wise Transactions Report - NSC16(Previous Day) 18
9. Common Counter Wise Transactions Report - NSC16(Today) 19
10. Common_Account Statistics Report Lists statistics of all schemes for a range of date
11. Common_Account Statistics Transfer In/Out Lists Transfer In/Out for a given range of date
for scheme code/type wise
12. Common_Bill Payment Transaction
13. Common_Counter Wise Transactions Report - MIS (Previous Day) 22 Teller wise MIS LOT
14. Common_Counter Wise Transactions Report - PPF (Previous Day) 24 Teller wise PPF LOT
15. Common_Counter Wise Transactions Report - RD (Previous Day) 26 Teller wise RD LOT
16. Common_Counter Wise Transactions Report - SCSS (PreviousDay) 28 Teller wise SCSS LOT
17. Common_Counter Wise Transactions Report-Savings (PreviousDay) 30 Teller wise Savings A/cs LOT
18. Common_Counter Wise Transactions Report - TD (Previous Day) 32 Teller wise TD LOT
19. Common_Net Accretion Report Extra Lists Net Accretion Report for a given range of
date for scheme code/type wise
20. Common_No Of Live Accounts Extra Lists live A/c for a given range of date ( 31
days) for scheme code/type wise
21. Common_No Of Transactions Extra Lists No. of transactions for a given range of
date for scheme code/type wise
22. Common_Nominee Amendment Audit Report Extra
23. Common_Outstanding Balances Of Small Savings Collections- Extra
Annexure - IV (I)
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24. Common_Outstanding Balances Of Small Savings Collections- Extra
Annexure - IV (II)
25. Common_Settled/Unsettled Claims Extra
Common_Statistical Register of Deposits/Withdrawal Removed
26. Common_Statistical Statement Report Extra
27. Consolidated KVP16 Account Journal of Deposits and Withdrawals 36
28. Consolidated NSC16 Account Journal of Deposits and Withdrawals 38
29. DFS Report for APY,PMJJBY and PMSBY 40
30. GL_Monthly Product Wise Balances Report Extra
31. GL_Monthly Product Wise Interest Balances Report Extra
32. GL_Monthly Report For New Accounts Extra
33. GL_Monthly Report For Silent Accounts Extra
34. GL_Monthly Statistical Report of Nominations Extra
35. GL_Monthly Statistical report of Deposits /Withdrawals Extra
36. GL_Yearly Product Wise Balances Report Extra
37. GL_Yearly Product Wise Interest Balances Report Extra
38. GL_Yearly Statistical Report of Nominations Extra
39. GL_Yearly Statistical report of deposits /Withdrawals Extra
40. KVP/NSC_Duplicate Certificates Extra
41. KVP/NSC_Forfeited Certificates Extra
42. KVP/NSC_Released After Pledged Certificates Extra
43. KVP/NSC_Statistical report for number of certificates Issued 41 Single list of KVP/NSC Issue for all Tellers
44. KVP/NSC_Statistical report for number of certificates discharged 40 Single list of KVP/NSC Discharge for all Tellers
45. KVP/NSC_Transferred Certificates Extra
46. KVP_Pledged Certificates Extra
47. List of active SB accounts with balance above Rs.10000/- Extra
48. Overdue Mature TD Accounts Extra
49. PPF_Acc Transfer From Bank To Dop Extra
50. PPF_PPF Download Details Extra
51. Passbook Report Extra
52. Post Office Report for Social Security Schemes 51
53. RD_Discontinued Accounts Extra
54. RD_Pre Mature Closure Accounts Extra
55. RD_Report For Claim Settled Accounts Under RD-Protected Extra
Scheme
56. RD_Report For Extended Accounts Extra
57. RD_Report For Loan Accounts Having Rd-Deposit Extra
58. Report of Silent SB Accounts Extra
59. Savings_Account Freeze Report Extra
60. Savings_Accounts Transfer Report Extra
61. Savings_Cheque Book Request Details Report Extra
62. Savings_Minor to Major Report Extra
63. Savings_Report of Withdrawals Exceeding Limit Extra
64. Savings_Sanction Claim Details Report Extra
65. Savings_Silent Account Closure Details Report Extra
66. Savings_Silent Account Count Extra
67. Savings_Silent Accounts Revived Extra
68. Savings_Welcome kit Accounts Report 63
69. Statistical Report for Social Security Schemes 64
70. TD_Closure Reason Code Extra
71. TD_Mode Of Operation (Single/Joint) Report Extra
72. TD_Transation Reported By Auditor Extra
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Reports (Inquire - View / Print) - List of Finacle Reports
A. Command / Menu: Reports - Inquire -View / Print) (Menu are same for Operator & Supervisor)
Work Item / Purpose Menu Work Item / Purpose Menu
Day to day Transaction Report Customer Inquiries and Reports (Contd.)
1 Invoke Report options HFINRPT 5 Account Ledger inquiry HACLI
2 How to print or view reports HPR 6 A/c below minimum balance HABMR
Office Accounts And Reports 7 Account ledger print HACLPCA
1 Inquire on transaction HIOT 8 Account of customer HCUACC
2 Inquiry on GL transaction HIOGLT 9 Customer Search HCRV
3 Office Account Ledger Inquiry HACLINQ 10 Inquire Customer General Details HCUDET
4 Office A/c. Ledgers Print HACLPOA 11 Signature Verification HACI
Interest Inquiries And Reports 12 View Signature and Photograph List VSPH
1 Account Interest Inquiry HAITINQ Other Inquiry And Reports
2 Customer Interest Inquiry HCUIR 1 Balancing report HBR
3 Account Interest report HAINTRPT 2 Quick balancing report HQBR
4 Interest Details Inquiry HINTTI 3 Print report HPR
5 Inquiry on Interest HLINTI 4 Inter sol transaction report HISTR
6 Interest Adjustment HIARM 5 Inter sol audit report HISAR
Charges Inquiry And Reports 6 Exceptions Report HEXCPR
1 Customer wise charges Inquiry HCCI 7 Report Generation HFINRPT
2 Inquire Fee details IFD 8 General Report HGR1 HPR
3 Closed Charges For Silent A/c CCCSA 9 Day Book printing HPDB
4 General Fees HGCHRG 10 Generate Stop Payment Register HSPRG
Clearing Inquiries And Reports 11 Shroff / Teller Cash Report HSCWRPT
1 Print inward clearing statement HPICSL 12 Accounts Transfer Report CATREP
2 Inward clearing validation report HMICZ 13 Monthly/Yearly Statistical report HMR
3 Clearing rejection report HREJREP 14 Scheme Balances CSCB
4 Inward Remittance Details Report HINWREMI 15 Nomination Statistical Reports CNSR
5 Outward Remittance Report HOUTREMI 16 Memo pad Maintenance HMEMOPAD
6 Outward Clearing CQ Inquiry HOIQ Deposits inquiry And Reports
7 Transfer File to PC HTRFTOPC 1 Account details HACDET
Loan A/c Inquiry And Reports 2 General details HGDET
1 Loan accounts of customer report HCULA 3 Renewed account inquiry HRELACI
2 Loan General Details HLNGI 4 Pending installment List (RD) HPLIST
3 Ledger Inquiry HLACLI 5 Customer accounts maturities HCUMAT
Cheque Books And Reports 6 Term Deposit of the customer HCUTD
1 Cheques book issue inquiry HCHBI 7 Deposit Transactions Summary HDTRS
2 Inventory Split and Inquiry HISAI 8 Term Deposit Renewal History HRENHIST
3 Inventory Inquiry All HIIA 9 Tax Report Options HTDSIP
4 Inquire on Inventory Movement HIMI 10 Customer Wise TDS Report HTDSREP
5 Inquiring on the inventory HISI Savings Account Inquiry And Reports
Transactions Inquiry and Reports 1 Accounts transfer Report CATREP
1 Financial Transaction Inquiry HFTI 2 Cheques Report Generation CCHQREP
2 Financial Transaction Report HFTR 3 Minor to Major Report CMITMA
3 Teller cash position Inquiry HTCPIAE 4 Dormant A/c revived Report CRVACC
4 Teller cash position Inquiry-Cash HTCPIAC 5 Silent account Report CSIREP
5 Outward cheques Inquiry HOCI 6 Freeze and Unfreeze Report CAFUREP
6 Balance Inquiry HABI 7 Welcome Kit Account Report CWAREP
7 A/c. Shadow Balance Inquiry HACSBIO 8 Report of SB WDLs above Rs.10000 CWDREP
8 Transactions Report CNSTRP 9 A/c. Balance Details HACDET
Customer Inquiries and Reports 10 Old Accounts Details Look Up CNAC
1 Account Selection/Search customer HACS 11 Inquire on General Details of A/c HACCDET
2 Account selection and Print HACSP 12 Account freeze/Unfreeze HAFSM
3 Components of account balance HACCBAL 13 Inquire on standing instructions HSSII
4 Account balance inquiry HACCBAL 14 Standing Instructions Reports HSIREPTS
============ xxxx Process on Counter work is completed xxxx ==================
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B. SOSB Work Process at HPO
SOSB work at HPO for CBS Finacle is regulated as per SB Order No.14/2016 & 5/2016. SB Order No.14/2015 is
self-explanatory. Hence the same is not reproduced here. Only the contents of SB Order No. 5/2016 are given
below. The following works are to be done by the PA and Supervisor designated by the Postmaster.
(1) Work to be done by PA

(a) Generate LOT of Office Accounts of Single/Double Handed SOs except 0340 and see if any transaction of more
than Rs.25,000/- is shown in these LOTs. Customer Account details of such transactions should be generated
from HACLI menu and sent to PRI(P)/Inspector Post/ASP(Post) for verification. (para-19)
(b) Teller Cash Account of each Single/Double Handed SO should be checked at HO by a designated PA to ensure
that balance has been made as 0 (Zero) (para-23).
(c) HO should lodge cheques presented at SOs for new Investment and RD subsequent deposit cheques against
Clearing Office Account of SO and for subsequent deposits in other schemes in its own Clearing Account. SOs
should check their clearing office Account on daily basis to see clearance received at HO and open accounts
with value date as clearing date and fund the account. Amount of clearance of cheques lodged against SO
Clearing accounts should be shown as remittance received from SO in advance and SO after funding the
account shall account for as Deposit and remittance (in advance) to HO. (para-24)
(d) Closing of any discontinued scheme accounts/certificates including NSS-87 & NSS-92 and closure amount
should be paid only by credit into Savings A/c or by cheque. (para-29. PA to initiate transaction after Inter SOL
transfer by Supervisor)
(e) Issue of duplicate pass Book. (para-31)
(2) Work to be done by Supervisor

(a) Freezing and unfreezing of any account/certificate should be done only at HPO level. For this purpose, SOs
have to send request with prescribed documents to HPO. (para-9. Menu-HAFSM)
(b) Transfer of account/certificate from one CBS office to another or from post office to bank should also be done
at HO level only. SO has to enter transfer application detail in a register and send transfer application with
prescribed documents to HPO duly recommended on the day of receipt. HO shall transfer the account after
due verification of signatures/KYC documents and balance in the system on the day of receipt and return the
application and documents to SO duly signed and mentioning the date of transfer. SO shall maintain a
separate guard file to keep such applications which will be checked by visiting/inspecting authorities.(Para-10.
It is Inter SOL transfer. Menu: HACXFSOL)
(c) Revival of silent account shall be done at HO only for SO's and HO both. SOs have to enter application for
revival in the register to be maintained and send application for revival duly recommended with prescribed
KYC Form (in duplicate) with KYC documents to HO on the day of receipt. HO will verify the signatures with
the system and ensure proper KYC documents have been taken. HO will first unfreeze the account and then
modify the status from Dormant to Active. HO will return the application to SO alongwith one KYC Form and
KYC documents duly signed mentioning date of revival and one copy of KYC Form will be sent to CPC. SO shall
maintain a separate guard file to keep these applications and KYC documents as well as KYC Form which will
be checked by visiting/inspecting authorities.(para-12. Menu: Unfreeze-HAFSM, SB A/c modify- CASBAM).
(d) HO should lodge cheques presented at SOs for new Investment and RD subsequent deposit cheques against
Clearing Office Account of SO and for subsequent deposits in other schemes in its own Clearing Account. SOs
should check their clearing office Account on daily basis to see clearance received at HO and open accounts
with value date as clearing date and fund the account. Amount of clearance of cheques lodged against SO
Clearing accounts should be shown as remittance received from SO in advance and SO after funding the
account shall account for as Deposit and remittance (in advance) to HO. (para-24)
(e) Security pledge or release in case of TD or NSC or KVP should also be carried out at HOs only. In case such
request is submitted at SO, SO can verify the facts and recommend security pledge or Release on the
application and send to HO. At HO, a designated Supervisor will use HAFSM menu and execute the request.
Another Supervisor or Postmaster has to verify the same. Application should be returned to SO which will do
necessary entries on the original certificates and keep requests in a separate guard file. No other office should
use HAFSM menu even having two Supervisors.(para-28)
(f) Closing of any discontinued scheme accounts/certificates including NSS-87 & NSS-92 and closure amount
should be paid only by credit into Savings A/c or by cheque. (para-29. Inter SOL transfer by Supervisor.
Verification of closure initiated by PA)
(g) Issue of duplicate pass Book. (para-31)
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(3) Work to be done by Postmaster
(a) Salary or Pension credit to savings account of employee or pensioner should be done only at Head Post Office.
Postmaster/APM shall be responsible for correct upload of amount of salary/Pension into
employee/pensioner savings account. Similarly any credit of benefits like MGNREGS or Old Age Pension should
also be done at HO only. Use of HTTUM menu by any other office shall be treated as violation of rules and
shall be liable for disciplinary action.(para-8)
(b) Transfer of account/certificate from one scheme to another and transfer of certificates from one person to
another should be done at HO only. Any such request if received at any SO, should be entered in a register
and sent to HO alongwith documents and recommendations on the day of its receipt. On receipt at HO, all
such requests should be executed on the day of receipt and retuned to SO duly signed. SO should maintain
separate guard file for keeping such requests. This should also be checked and verified by Inspecting/Visiting
Officers. HO shall maintain register and guard file for the requests presented directly at HO. (para-11. It is
scheme change. Menu: HACXFRSC)
C. SBCO Work Process at HPO

SBCO work at HPO for CBS Finacle is regulated as per SB Order No.14/2015 & 5/2016. SB Order No.14/2015 is self-
explanatory. Hence the same is not reproduced here. Only the contents of SB Order No. 5/2016 are given below.
SBCO work as per SB Order No.5/2016

(a) Generate Consolidation of each scheme from the Finacle (available in production Server for any date) when
vouchers are received from SOs/HO and compare the consolidation print out sent by SOs/HO Counter with the
consolidation shown by the system. In case of discrepancy, SBCO Incharge should immediately raise the issue
and report to Divisional Head as well as Vigilance branch of Region/Circle. It is mandatory that consolidation
report should be generated from the Finacle production system for reconciliation (para-4. Consolidation to be
generated in HO Set ID. Menu: HFINRPT HPR)
(b) Tally vouchers with the LOT generated through MIS server only. Whenever MIS server access is available,
SBCO should first tally vouchers of old/pending dates. SBCO should immediately raise ticket through CPC
concerned as and when MIS server is unable to generate reports (para-5. While sending complain to CBS CPC,
start the subject with SBCO for easy & prompt action)
(c) Sign on each and every voucher after tallying with LOT generated through the system in token of having
checked TRAN ID, Account Number and Amount in addition to general check of vouchers as prescribed.(para-
16)
(d) Compare LOT Date shown at the top of LOT with the value date shown against each transaction. If difference
in date in any of transaction will be of more than 3 days (other than clearing), objection should be raised, if
error book entry or approval of competent authority is not attached with the voucher. (para-17)
N.B: SBCO may maintain a manuscript Register and note down time & report not getting generated from
MIS Server & Production.
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Annexures
How to get/find it, if forget to note or when in problem

1. New A/c No. from Old A/c No. CNAC SOL ID + scheme + Old A/c No.
2. A/cs linked to MPKBY agent. HDSAMM
3. Commission paid to agents. HFINRPT (Select desired report option) HPR.
4. TDS deducted from Agents. HFINRPT (Select desired report option) HPR.
5. New A/c No. (any scheme) not noted
HAFI SOLID: Default SOLID Ref. No.: Enter one or two spaces Table Short Name: GAM
General Ledger Subhead Code: as under Authorize: Select the radio button 'Not Authorized
Function Code: A (ADD i.e new Accounts opened): M (modified accounts) : Z (Closed A/cs)
Following are the GL Heads:
SB - 30001,PPF- 33001, NSS87 -30021, NSS92 -30022, SSA- 30042, MIS- 30016, SCSS- 30020, NSC
10 year- 32003, NSC 5 year- 32001, RD- 30010, KVP- 32027, TD -30011.
6. New PPF Loan A/c No. not noted. Suffix 1 to the original A/c.
7. New RD Loan A/c No. not noted. Suffix 1 to the original A/c.
8. Denomination & Serial No. of KVP/NSC issued to a Regd. No. CSCACM / NSCAM
9. KVP / NSC pledged. HACLI or HACLITD or HAFSM- Freeze A/c inquire
10. Inventory Transaction ID not noted OR which Inventory not authorized. HIMR HPR or HIMI date
Gofind the Trans Enter but not authorized.
11. Transaction ID of deposit / withdrawal not noted
HACLI A/c ID Click on transaction date, details will be displayed. OR Use HFTI
12. Transaction ID of Salary / Pension uploaded not noted
HACLI A/c ID Click on transaction date, details will be displayed.
13. Transaction ID of HLAUPAY (RD unscheduled Loan repayment) not noted
Go to verify screen of HLAUPAY V-Verify click on searcher of Transaction ID list of unverified
HLAUPAY transactions appear. Search your SOL & get the Tans. ID.
14. Standing Instruction Serial No. note noted.
HSSII Click on Serial No. Searcher & give A/c ID Serial No. will be displayed.
15. Forget the instrument No. of HACXFSOL transaction (Inter SOL transaction)
Invoke HAFI SOL ID Enter the table name as ATT Enter the Teller User ID in 'Entered by' field
Enter the Trans Date in 'Entered on' field GO.
This will list the instruction / instrument number.
16. Forget the instrument No. while converting: HACXFRSC (Exceptional transfer).
Invoke HAFI SOL ID Enter the table name as SCT Enter the Teller User ID in 'Entered by' field
Enter the Trans date in 'Entered on' field GO
This will list the instruction number.
17. How to get A/c No. from POSB CQ. HINQACHQ / CHAIN
18. Extension of PPF a/c: HCEXTN
19. Extension of SSCS a/c: HTDREN
20. How to view / print the ledger card of any A/c for a given range of date. HACLPOA
21. How to know an A/c has lien. HACCBAL
22. Ledger View of SCSS/MIS: HFTIA/c IDSOL ID + respective sundry a/c ID in Ref. column give
respective original a/c IDkeep the start date blankthen GO
23. Find the before migration transactions details of any a/c: TIPM
24. How to fetch the interest of MIS/SCSS/TD through HTM when the exact amount in not known :
In the second part trans screen do not enter any value in the Start Amt / End amt. fields (it
should be blank)give the a/c ID at Ref columnsubmit
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Settlement of Balance Differ cases and correction of Date of open/issue
(a) Correction of Date of open/issue
1. A/cs or Certificates migrated from Sanchay Post / Manual Data Entry Module
Correction of Date of open/issue from Post Office to Circle level is not possible. It may require taking up the
matter with DTE through Circle Office.
2. A/cs opened or Certificates issued in Finacle.
Finacle normally takes current date (BOD date) as date of open / issue unless otherwise Value date is
changed. Change of Value date is required in case of account opened through cheque. In cheque clearing,
give value date perfectly. Once A/c open is verified there is no chance of Correction of Date of open/issue.
(b) Settlement of Balance Differ cases (Keep an error note as soon as it is detected & freeze the account(
Schemes Balance more in Finacle Balance less in Finacle
No correction. May be a misappropriation. No way to correct. May be a misappropriation. Verify
Freeze the A/c. Inform the depositor to the credit / debit particulars which are applicable and
MIS / SCSS attend post office for verification if find the correctness. Inform the depositor if required.
/ TD / KVP required. Take approval at least from Take approval at least from Divisional Head who will
/ NSC Divisional Head to close the A/c and issue UCP memo to open a new A/c for the rest
recovered excess amount. amount. Interest for unutilized period will not be paid
by Govt.
Make reversal (withdrawal) of excess May be a misappropriation. Verify the credit / debit
amount with suitable remarks in particulars which are applicable and find the
appropriate column. Show the withdrawal correctness. Take approval at least from Divisional
NSS / SB
amount as UCR to tally the account of the Head who will issue UCP memo and credit the amount
day. to the A/c with suitable remarks in appropriate
column. Attach the copy of UCP memo with LOT.
No correction. May be a misappropriation. May be a misappropriation. Verify the credit / debit
Freeze the A/c. Inform the depositor to particulars which are applicable and find the
attend post office for verification if correctness. Take approval at least from Divisional
required. Accept deposit from depositor Head who will issue UCP memo and credit the amount
RD
but do not enter in Finacle (deposit can to the A/c with suitable remarks in appropriate
also be taken as UCR). Show the amount column. Attach the copy of UCP memo with LOT.
in LOT & SB Cash with suitable remarks and
also enter remarks on the Pass Book.
PPF / SSA Same as NSS/SB. Same as NSS/SB.
Restoration Matter has been taken up with higher authorities.
of fraud
amount
Submission of Documents to CBS CPC (From 1 April 2015) & its preservation
st
A. Following documents to be preserved at Post Offices.

1. AOF, KYC Form (one copy) and KYC documents plus additional Form for SCSS & PPF A/c. Forms for KYC
updation, or account transfer, ATM Debit Card, Internet or Mobile Banking, change in nomination etc. SB-
10(b) or NC-32 and KYC documents
B. Documents to be sent to CBS CPC on daily basis for scanning, uploading & acceptance.
1. One copy of KYC Form of new customer and Depositors Change Request (KYC Form) complete in
all respect with seal & signature of BPM/SPM/APM/DPM as the case may be. The documents must not
be folded and should be sent in A4 size cover by Registered Parcel.
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Frequently Used Menu Options / Commands CBS Finacle
Work Item / Purpose Menu Work Item / Purpose Menu Work Item / Purpose Menu
Agent ECS SB Module
Create/ Modify / Verify DSA ID HDSAMM ECS Mandate HECSM Open Account CASBAO
Agent Inquiry HDSAIP Create ECS Dump HEGOC Modify before verify CASBAOM
MPKBY RD list Posting & Verify HAGTXP Settlement Process Run HEOSR Verify Account CASBAV
APY ECS Reject Processing HEORP Modify after Verify CASBAM
Data entry for APY & Verify CAPY Download File to PC HTRFTOPC Closing A/c HCAAC
ATM EOD Specimen Signature
st
Cash loading in ATM & Verify HXFER By SOL (1 step) HISCOD View signature IES
nd
ATM Card issue etc. & Verify CCMM By CBS CPC (2 step) HSCOD View / / Update signature MSSP
Cheque - Inward Clearing Inventory Management Standing Instructions
Open/ Validation/ Post /Suspend HMICZ Add (Receipt & Supply) HIMC Standing Instruction
HSSIM
/Close/ Inquire Inward Zone Inventory & Verify Maintenance
Upload Chq HRMI Issue of Cheque Book HICHB SI Inquiry HSSII
Edit/Enter / Reject Instruments HICTM Cheque Book Inquiry HCHBI SI Print HSIRP
Validation Run HMICZ Inventory Report HISRA SI Todays Report HSIETR
Verify Chq HICTM Office A/c SI Execution Report HSIREPTS
Cheque-Outward Clearing (HO) Inquire on Transactions HIOT/TIPM TDA -(TD / MIS / SCSS)
Open/ Tally / Suspend Zone HMCLZOH Ledger Inquiry Office A/c HACLINQ TD / MIS A/c Opening CMISAOP
Instruments Entry HOCTM Pay & Other Bill Upload Modify Before Verify CMISAOPM
Inquiry of Lodged Cheque HMCLZOH / Upload Salary/Pension etc HTTUM TD/ MIS A/c Opening CMISAOPV
HIOCLS Verification
Verify Instruments HOCTM / Pradhan Mantri Yojana Modify after Verification CMISAM
HOCTV (PMJJBY & PMSBY)
Release to Shadow HMCLZOH Data entry & Verify CPMY TD A/c Extension HTDREN
Mark Pending HMARKPEN PPF / SSA Module Inquire Details of TD/MIS TDINQ
Revoke Pending (By PM) HREVPEND New A/c Opening CPPFAO Closure of MIS/TD HCAACTD
Regularize Shadow Balance HMCLZOH Modify before Verify CPPFAOM Verification of Closure HCAACVTD
Cheque - Out Station Verification CPPFAV SCSS A/c
Lodge / Realise / Dishonour CQ HIRM Modify existing A/c CPPFAM SCSS A/c Opening CSCAOP
Common Menus All schems Funding (Deposit) CPDTM Modify before Verify CSCAOPM
Change of SOL (by Postmaster) HCCS Withdrawal CPWTM Verification of A/c opening CSCAOPV
Find new A/c No. from old A/c CNAC Extend PPF HCEXTN Modification after Verify CSCAM
Transfer Of A/c (Inter SOL) HACXFSOL Closure HCAAC Tfr. to Exception Scheme HACXFRSC
Deposit & Withdrawal by cash CTM PPF Loan Closure of SCSS A/c HCAACTD
Deposit/Withdrawal by Transfer CXFER Loan A/c Opening CLPPFAO Verification of Closure HCAACVTD
Transactions Maintenance HTM PPF Loan Disbursement CPWTM TDS
Teller Cash Adjustment HCASHPND PPF Loan Repayment CPDTM Refund of TDS HRFTDS
Pass Book Printing HPBP Closure of PPF Loan HCAAC Vault Transaction
PB Printing (Selected entry) HPBPR RD Module Transfer of Cash HTM
Teller Cash Position Inquiry HTCPIAE Open RD A/c CRDOAAC KVP16 / NSC16
Find Transaction ID HFTI Modify before Verify CRDOAACM New A/c Opening CMISAOP
Account Details / Inquiry HACCDET Verify A/c Opening CRDOAACV Modify A/c before Verify CMISAOPM
Account Ledger Inquiry HACLI Modify after Verify CRDACM Verify A/c Opening CMISAOPV
Account Balance Details HACCBAL Funding RD CRDP Modify A/c after Verify CMISAM
Account Name Change HAALM Pending Installment Inq HPLIST Printing KVP16/NSC16 HPBP
Finacle Report HFINRPT Manually Extend RD PRDCM Closure of KVP16/NSC16 HCAACTD
View / Print generated report HPR Maturity Date Deferment PMDDRD Closure Verification HCAACVTD
View / Print account statement HPSP Close RD A/c CRDCAAC KVP/NSC (before 1.7.2016)
New A/c Opening List HACSP RD Loan Printing KVP/NSC HDRP
A/c Lien Marking HALM RD Loan A/c Opening CAOLARD Duplicate printing (By PM) HDUDRP
A/c Freezing / Unfreeze / Pledge HAFSM Modify Before Verification CAOMLARD Closure KVP/NSC A/c wise CSCCAAC
CIF Verification CAOVLARD Bulk Closure by Regn. No. CNSBCV
Search existing CIF CDEDUP Modify After Verification CACMLARD
New CIF Create/Modify/Verify CCRC RD Loan Disbursal LARDD
Modify / Verify Existing CIF CMRC RD Loan Repayment HLAUPAY
Merger / Change of CIF HCCA RD Loan Final Payment HPAYOFF
Customer 360 View HCRV RD Loan Closure CAACLA
Inquiry on Customer HCUDET
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List of End Users Menu in CBS Finacle In Alphabetical Order of Modules
Menu Type
Agent Portal
1 Create DSA ID / DSA Master Maintenance HDSAMM HDSAMM V
2 DSA Parameter Setup HDSAPM HDSAPM V
3 Agent Inquiry HDSAIP ----
4 Agent Transactions - Agent Bulk Posting Menu HAGTXP / RDAGBP HAGTXP V
APY
1 Data entry for APY CAPY CAPY V
ATM
1 Cash loading in ATM HXFER HXFER V
2 Inquire ledger balance HACLI HACLI T
3 ATM Card issue etc. (All SOLs) CCMM CCMM V
4 Download files by giving parameter (for Bangalore CCDM CCDM ---
GPO)
Cheque - Inward Clearing with sequence
1 Open Inward Clearing Zone ------ HMICZ T
2 Edit/Enter Instruments HICTM/HICTMO ---- T
3 Rejecting cheque both Inward & Outward HICTM/HICTMO ---- T
4 Verify cheques ---- HICTM/HICTMO V
5 Suspend Inward Clearing Zone ----- HMICZ T
6 Validation Run ----- HMICZ T
7 Report generation ----- HPR T
8 Modify cheque which are marked as Inward Reject ----- HICTM T
automatically due want of fund
9 Post Inward Zone ----- HMICZ T
10 Close Inward Zone ----- HMICZ T
Cheque -Outward Clearing (HPO) with sequence
1 Opening of Zone ---- HMCLZOH T
2 Instruments Entry HOCTMO ----
2a File Downloading from S.Os ---- HTRFTOPC T
2b Upload Clearing File of S.O ---- HCLUPLD T
3 Inquiry of Lodged Cheque HIOCLS HMCLZOH V
4 Verify Instruments (Verify one by one: HOCTM. Bulk ---- HOCTM / HOCTV V
verification: HOCTV)
5 Suspend Zone ---- HMCLZOH T
6 Report for Clearing House HPCLSO/ HOMSOEX HPCLSO/ HOMSOEX T
7 Release to Shadow Balance ---- HMCLZOH T
8 Marking outward rejection (In Inward zone) ---- HICTMO T
9 Mark Pending of cheque(s) ---- HMARKPEN T
10 Regularise Shadow Balance ---- HMCLZOH T
11 Revoke Pending (By Postmaster) ---- HREVPEND T
Cheque - Outward Clearing (SO) & CBS HO not
dealing with clearing house (Entry of cheque in
Finacle by SO is stopped vide SB Order No.5/2016)
1 Enter Instruments HOMSO ----
2 Verify Instruments ---- HOMSO V
3 Report generation for cheques CHLR. ---- T
4 Generation of text file for HO HTRFTOPC ---- T
5 Inquiry of Lodged Cheque HIOCLS HIOCLS T
Cheque - Out Station Cheque (OSC)
1 OSC Maintenance (Lodge/ Verify / Realize / HIRM HIRM V
Dishonour)
2 OSC Report HINWREMI T
3 Upload Chq HRMI T
Common Menus All schems
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1 Change Context SOL ID (Postmaster is only T
---- HCCS
authorized as per SB order 5/2016)
2 Transfer Of Accounts (Inter SOL) ----- HACXFSOL TV
3 Find new A/c No. from Sanchay Post A/c CNAC CNAC T
4 Customer Transaction Maintenance (Deposit & V
CTM CTM
Withdrawal by cash)
5 Cash Transfer (Deposit & Withdrawal) CXFER CXFER V
6 Transactions Maintenance HTM HTM V
7 Cash Pending clear Transaction (Adjustment) HCASHPND HTM V
8 BO Account Closure Warrant HACACCR HACACCR V
9 Pass Book Printing HPBP ..
10 Pass Book Printing (Selected entry) HPBPR HPBPR V
11 Teller Cash Position Inquiry of an Employee HTCPIAE HTCPIAE T
12 Find Transaction ID (both Entered & Posted) HFTI HFTI T
13 Finacle Report HFINRPT HFINRPT T
14 View / Print generated report HPR HPR T
15 View / Print the statement of account HPSP HPR HPSP HPR T
16 Account Details / Inquiry HACCDET HACCDET T
17 Account Ledger Inquiry HACLI HACLI T
18 Account Balance Details HACCBAL HACCBAL T
19 Account Name Change --------- HAALM TV
20 Account Interest Before Closure HACINT HACINT T
21 Account Selection List / Search a customer HACS HACS T
22 Deposit Transactions Report Summary HDTRS . T
Customer Information File (CIF)
1 Search existing CIF CDEDUP CDEDUP T
2 New CIF Create/Modify/Verify CCRC / CIFCR CCRC V
3 Modify / Verify Existing CIF CMRC CMRC V
4 Merger / Change of CIF HCCA HCCA V
5 Customer 360 View HCRV HCRV T
6 Inquiry on Customer HCUDET HCUDET T
Discontinued Schemes
1 Payment of Principle by Cash/Cheque/ Transfer HTM HTM V
2 Payment of PMI by Cash CTM CTM V
3 Payment of PMI by Cheque / Transfer CXFER CXFER V
4 Closure Of Accounts HXFER HXFER V
5 Reporting (Ledger printing) HACLPOA ---- T
ECS
1 ECS Mandate Maintenance HECSM HECSM V
2 Create ECS Dump HEGOC ----
3 Settlement Process Run HEOSR ----
4 ECS Reject Processing HEORP ----
5 Download File to PC (ECS file created in HEGOC) HTRFTOPC
EOD
st
1 By SOL (1 step) ---- HISCOD
nd
2 By CBS CPC (2 step) ----- HSCOD
rd th
3 By Central EOD Team (3 & 4 step) ----- HSOLCOP & HSCOLD
Freezing of A/c
1 Freezing & Unfreezing of A/c ---- HAFSM TV
Inventory Management
1 Add (Receipt & Supply) Inventory & Verify ---- HIMC TV
2 Inventory Status / Stock Report HISR/HISRA ---- T
3 Inquire Inventory (Locations Movement) HIMI HIMI T
4 Inquire Inventory (Location / Available) HIIA ---- T
Cheque Book maintenance (also given in SB A/c)
1 Split Inventory Own Location HISAI HISAI TV
2` Split Inventory Other Location HISIA HISIA TV
3 Merge Inventory Own Location HIMAI HIMAI TV
4 Merge Inventory Other Location HIMIA HIMIA TV
------------------------------------------------------------------------------------------------------------------------------------------------------------------------
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5 Issue Cheque Books HICHB HICHB V
6 Cheque Books Inquiry HCHBI ---- T
7 Stop / Revoke Payment of Cheque HSPP / CHSTOP HSPPAU/ CHSTOP V
8 Inquire Account ID For A Cheque HINQACHQ/CHAIN HINQACHQ/CHAIN T
9 Cheque Book Maintenance (Acknowledge, Inquire, HCHBM/CHBM HCHBM/CHBM V
Destroy etc.)
10 Cheque Book Issued Register HCHBIR/CHQBIR HCHBIR/CHQBIR T
Inventory Movement Report
1 To know status of all Inventory movement for a day HIMR HPR HIMR HPR T
(Authorised & Not Authorised)
Lien Maintenance
1 Marking / Removing Lien on A/c HALM HALM V
2 Show / See the effect of Lien on a/c balance HACLI HACLI T
3 Show / See the lien amount HACCBAL HACCBAL T
NSS A/c
1 Withdrawal Transactions CTM or CXFER CTM or CXFER V
2 Amend Nomination Details & Verify HACM HACM V
3 Take TDS before Closure HCACC HCACC V
4 Closure of NSS A/c & Verify HCAAC / CLOSE HCAAC / CLOSE V
5 Removal of Freeze & Verify HAFSM HAFSM V
6 Enquire NSS92 original deposit (Free Text 12) HACM_MIS Codes ----
7 Enquire NSS Form 15G / 15H (Free Code 9) HACM_MIS Codes ----
Office A/c (See Inquire also)
1 Postings into Office Accounts Basic and Office HTM HTM V
Accounts Pointing & Verification
2 Parking of Unposted Amount where Credit a/c no. is CTM / CXFER CTM / CXFER V
wrong OR unknown
3 Inquire on Transactions HIOT /TIPM HIOT /TIPM T
4 Ledger Inquiry Office Accounts HACLINQ HACLINQ T
Other SOL Transaction (Inter SOL Transaction)
1 Balance Inquiry HACLI HACLI T
2 Transfer in from other SOL (inter SOL Transfer) ---- HACXFSOL TV
3 Name change ---- HAALM TV
Pay & Other Bill Uploading
1 Upload Salary/Pension text files ---- HTTUM T
2 Salary/Pension Uploading report generation HFINRPT HFINRPT T
3 Salary/Pension Upload report view / print HPR HPR T
4 Generation of List of pension accounts HACSP HACSP T
Pradhan Mantri Yojana
6 Data entry for PMJJBY & PMSBY CPMY CPMY V
7 To get total amount collected all over India CUUTR These two are work T
8 Update UTR Number and Amount after RTGS CUUTR of Sansad Marg HO, T
New Delhi
Public Provident Fund (PPF) A/c
1 PPF New A/c Opening CPPFAO CPPFAV V
2 PPF New A/c Modify before Verification CPPFAOM CPPFAV V
3 Modify New PPF A/c after Verification/ existing A/c CPPFAM/PPFAMAVF CPPFAM/PPFAMAVF V
4 Funding Deposit in PPF CPDTM CPDTM V
5 Withdrawal from PPF CPWTM CPWTM V
6 Extension of PPF HCEXTN HCEXTN/PPFAEXT V
7 Transfer in / Out of PPF A/c CBS PO to CBS PO ------ HACXFSOL TV
8 PPF Transfer in from Bank to a CBS PO CPPFAO/PPFAO CPPFAV V
9a To edit transaction text file of Bank HTRFTOUN ----
9b To upload transaction text file of Bank CTUPLD CTUPLD V
st
9c PPF Transfer in from Bank processing (1 Supervisor CTPROC CTPROC TV
------------------------------------------------------------------------------------------------------------------------------------------------------------------------
st st
to do, then PA)
10 Zeroing of PPF interest for the financial year in case ---- HINTTM TV
of Transfer-out to Bank (Run from Postmaster login &
verify by another Supervisor)
11 PPF Transfer out to Bank (To be initiated by ------ HCAAC TV
supervisor and to be verified by another
supervisor)
12 Closure of PPF on maturity HCAAC HCAAC V
13 Pre-mature / Claim Closure of PPF (To be verified by ---- HCAAC TV
another Supervisor)
PPF LOAN
1 PPF Loan A/c Opening CLPPFAO / PPFLAO CLPPFAOV/ PPFLAVF V
2 PPF Loan A/c Modify before Verify CLPPFAOM/PPFLAMBV CLPPFAOV/ PPFLAVF V
3 PPF Loan A/c Modify after Verify / Modify existing CLPPFAM / PPFLAMAV CLPPFAM/PPFLAMAV V
PPF Loan A/c
4 PPF Loan Disbursement and Interest Recovery CPWTM / PPFWLINT CPWTM / PPFWLINT V
5 PPF Loan Repayment (Principal) CPDTM / PPFDPLR CPDTM / PPFDPLR V
Closure of PPF Loan A/c (Use CPDTM to pay
principal) Then following steps.
st
6 PPF Loan Process (1 Step of Closure) ---- CLPR T
nd
7 PPF Loan Int. Run (2 Step of Closure) HACINT ----
rd
8 Closure of PPF Loan (3 Step of Closure) HCAAC HCAAC V
Recurring Deposit (RD) A/c
1 RD New A/c Open CRDOAAC /RDAOCM CRDOAACV / RDAOVF V
2 RD New Account Modify before verify CRDOAACM / RDMAO CRDOAACV V
3 RD New Account Modify after verify CRDACM CRDACM V
4 Funding Deposit in RD CRDP / CRDAMT CRDP/ CRDAMT V
5 Manually Extend RD for next 05 years PRDCM / HPRDCM PRDCM / HPRDCM V
6 Deferment of RD Maturity Date in case of permitted PMDDRD PMDDRD V
defaults
7 Removing RD Lien of Loan Interest before closure HALM HALM V
when principal has already been paid before
migration to finacle
8 Close RD A/c CRDCAAC / RDACLM CRDCAAC/RDACLM V
9 Pending Installment Inquiry HPLIST HPLIST T
RD Loan
1 RD Loan A/c Opening CAOLARD / RDHWAO CAOVLARD/RDHWAVF V
2 RD Loan A/c Modify Before Verification CAOMLARD/RDHWAMB CAOMLARD V
V
3 RD Loan A/c Modify After Verification CACMLARD/RDHWAMA CACMLARD V
V
4 RD Loan Disbursal LARDD / RDHWDP LARDD V
5 RD Loan Repayment Unschedule HLAUPAY HLAUPAY V
6 RD Loan Repayment Schedule HLASPAY HLASPAY V
7 RD Loan Pay off Process (Final payment) HPAYOFF HPAYOFF V
8 RD Loan Closure CAACLA CAACLA V
Rectification
1 Transfer of A/c to Exceptional Scheme / Transfer ---- HACXFRSC TV
accounts across scheme codes
2 Rectify Wrong printing of customer address or Post HRRCDM HRRCDM Not
Office name in Passbook given
3 Fake / Unwanted A/c opening verification ---- HOAACVTD V
Savings Accounts (Known as SB A/c)
1 SB New Account Open CASBAO CASBAV V
2 SB New Account Modify before verify CASBAOM CASBAV V
3 SB New Account Modify after verify CASBAM CASBAM V
4 Funding in SB A/c - Cash Transaction CTM CTM V
5 Funding in SB A/c - Transfer Transaction CXFER CXFER V
6 Closing of SB A/c HCAAC HCAAC V
7 SB A/c Ledger Inquiry HACLI HACLI T
------------------------------------------------------------------------------------------------------------------------------------------------------------------------
st st
8 SB A/c Balance Details HACCBAL HACCBAL T
9 SB Account Details / Inquiry HACCDET HACCDET T
Savings Certificates: KVP16 / NSC16 (New w.e.f.
01.07.2016)
1 KVP16/NSC16 Open Account CMISAOP CMISAOPV V
2 KVP16/NSC16New Account Modify before Verify CMISAOPM CMISAOPV V
3 KVP16/NSC16New Account Modify after Verify CMISAM CMISAM V
4 Printing KVP16/NSC16 HPBP ----
5 Duplicate certificate printing Procedure not Not received T
received
6 Trial /Final Closure KVP16/NSC16 HCAACTD HCAACVTD TV
8 Balance Inquiry of KVP HACLITD/HACLI HACLITD / HACLI T
9 To check the pledged status of KVP16/NSC16 A/c --- HAFSM T
Savings Certificates: KVP / NSC (Issued prior to Menu Type
01.07.2016)
1 Printing KVP/NSC HDRP ----
2 Reprint KVP/NSC ---- HREDRP T
3 Duplicate certificate printing (By Postmaster) ---- HDUDRP T
4 Correctness of the certificate allotment CSCACM / NSCAM CSCACM / NSCAM T
5 Trial Closure KVP/NSC Account wise HCAACTD ------ --
6 Final Closure KVP/NSC Account wise CSCCAAC / NSCAC CSCCAAC / NSCAC V
7 Closing (Encash) Bulk KVP/NSC by Regn. No. CNSBCV CNSBCV V
9 Balance Inquiry of KVP HACLITD HACLITD T
10 To check the pledged status of KVP/NSC A/c --- HAFSM T
Specimen Signature
1 View / Verification of signature (by All Users) IES IES T
2 View / Verification of signature / Update (by CPA) MSSP --- TV
1 Standing Instruction Maintenance HSSIM HSSIM V
2 Standing Instruction Inquiry HSSII HSSII T
3 Standing Instruction Print HSIRP HSIRP T
4 SI Executed Todays Report HSIETR HSIETR T
5 SI Execution Report HSIREPTS HPR HSIREPTS HPR T
1 SSA New A/c Opening CPPFAO CPPFAV V
2 SSA New A/c Modify before Verification CPPFAOM CPPFAOM V
3 New SSA A/c Modify after Verification CPPFAM CPPFAM V
4 Funding Deposit in SSA CPDTM CPDTM / HTM V
5 Withdrawal from SSA CPWTM CPWTM / HTM V
6 Closure of SSA on maturity HCAAC HCAAC V
7 Pre-mature / Claim Closure of SSA (To be verified by ---- HCAAC TV
another Supervisor)
TDA -Term Deposit Accounts (TD / MIS)
1 Term Deposit (TD / MIS) New A/c Opening MISAO/ CMISAOP/ MISAVF / CMISAOPV / V
TDACTOP TDACTOPV
2 (TD/MIS) New A/c Modify Before Verification MISAMBV/ CMISAOPV V
CMISAOPM
3 (TD/MIS) New A/c Modify after Verification CMISAM / MISAMAV CMISAM V
4 Funding (TD/MIS) by cash, if not done at open TRCDP/CTM / HCTM TRCDP/CTM / HCTM V
5 Funding(TD/MIS) by transfer, if not done at open TRTFR / CXFER TRTFR / CXFER V
6 Term Deposit (TD/MIS) Interest payment HTM HTM V
7 Closure of Term Deposit (TD / MIS) A/c HCAACTD / TDACTCL HCAACVTD/ TDACTCLV V
8 Inquire Details of Term Deposit (TD / MIS / SCSS) TDINQ TDINQ T
9 Term Deposit (TD/MI /SCSS) Transactions Details HTDTRAN HTDTRAN T
10 View Term Deposit (TD/MIS/SCSS) Interest Details HIOT HIOT T
11 View Term Deposit (TD/MIS/SCSS) Interest Details of TIPM TIPM T
Sanchasy Post (Upto migration)
------------------------------------------------------------------------------------------------------------------------------------------------------------------------
st st
Time Deposit Special / Extra
1 TD A/c Extension / Renewal / Re-deposit TDRED / HTDREN HTDREN V
2 Closure of Time Deposit upon Death of Customer
2a Modification of CIF to enter death information CMRC / CIFMD CMRC / CIFMD V
2b Closure of Term Deposit (Time Deposit) HCAACTD / TDACTCL HCAACVTD/ TDACTCLV V
MIS Special / Extra
1 MIS A/C Individual Holding Status CLIMIT CLIMIT T
2 Closure of MIS Upon Death of First of the Joint A/c
Holder where amount is more than prescribed limit
2a Modification of CIF to enter death information CMRC CMRC V
2b Withdrawal of Excess Amount from MIS Deposit HCAACTD HCAACVTD/ TDACTCLV V
2c Merger of CIF HCCA HCCA V
2d MIS account modification to single a/c CMISAM CMISAM V
TDA -Term Deposit Accounts (SCSS A/C)
1 SCSS New A/c Opening CSCAOP / SCSSAO CSCAOPV / SCSSAV V
2 SCSS New A/c Modify Before Verification CSCAOPM /SCSSMBV CSCAOPV V
3 SCSS New A/c Modify after Verification CSCAM / CSSMAV CSCAM V
4 SCSS A/c Extension / Renewal for next 03years HTDREN HTDREN V
5 Closure of SCSS A/c on maturity HCAACTD HCAACVTD V
6 Death Closure within Lock-in Period
6a Transfer to exceptional scheme ---- HACXFRSC TV
6b Modification of Interest Rate HINTTM HINTTM V
6c Closure of SCSS a/c HCAACTD HCAACVTD V
TDS
1 Refund of TDS HRFTDS ----
2 Take TDS before Closure of NSS HCACC HCACC V
3 Tax Report Options HTDSIP HTDSIP T
Vault Transaction
1 Transfer of Cash HTM HTM V
2 A/c Ledger Inquiry HACLI HACLI T
3 A/c Balance Inquiry HACCBAL HACCBAL T
4 Office A/c Ledger Inquiry HACLINQ HACLINQ T
5 Cash Reports (Counter-wise) HFINRPT HFINRPT T
6 Shroff / Teller Cash Report HSCWRPT HSCWRPT T
7 Teller Cash Position Inquiry HTCPIAE HTCPIAE T
8 Teller-wise Cash Position Inquiry HTCPIAC HTCPIAC T
Inquire/ View/Print menus are given in the topic Reports (Inquire - View / Print) & hence these are not given
here.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------
st st
Telephone Nos. / email IDs related to CBS Finacle (CBS CPC Odisha, DOP Networking & Anti-Virus)
Contact Details CBS CPC, Odisha
Name Telephone No.
Land Line 0674-2575449 / 2570268
Ms Smitanjali Behera 8984337702 Manas Ranjan Dalai 9583763483
Amit Kumar Rana 9658784699 Rakesh Kumar Naik 7750808321
Ananta Narayan Swain 9778393303 Swadhin Behera 9853185184
Bibhuprasad Mohapatra 8270083653 KN Satapathy 9439856782
Imtiaz Khan 9437663878 SS Tripathy, SPoC 9439913805
FSI Help Desk, CBS-CEPT, Chennai, ATM Help Desk, Network & Anti-Virus
Finacle related issues
CPC concerned For Odisha: spocodisha@gmail.com /
cbscpc.od@indiapost.gov.in
FSI Help Desk Infosys 18001039474 fsidophelpdesk@infosys.com
EOD Team Infosys fsidopeodsupport@infosys.com
CBS-CEPT FSI Team 044-28543481 cbs-cept@indiapost.gov.in
DMCC Chennai 044-28524424, chennai-dmcc@indiapost.gov.in
044-28524482
Dy. Manager, FSI Team, Giriraj Ponnambalam 044-28543481, giriraj@indiapost.gov.in
CEPT, Chennai 09444108080 (M)
Dy. Director, CEPT V M Sakthivelu 09444227090 (M) sakthiveluvm@indiapost.gov.in
ATM Related Issues
To provide ATM attach adgcbs@indiapost.gov.in
PO information to DTE
ATM Help Desk CPC Bangalore 18004252440; cpcbg.k@gmail.com
080-22850173
Kirtika Kapoor, IP (i/c), 9480809783 (M),
CPC, Bangalore 080-22850173
ATM Call Centre (For postatm@indiapost.gov.in
ATM transaction issue)
ATM Help Desk of M/s fsidopatmhd@infosys.com
Infosys
M/s AGS (For ATM site Dop.monitoring@agsindia.com
related issue)
Network Related Issues
Sify Team Odisha Dinesh Mohapatra 9938984984
at O/o CPMG, Odisha Satyabrat Muduli 7894135278 Satyabrat.banamali@sifycorp.com
Ashish Dash 9437070701 ashish.dash@sifycorp.com
Sify Helpdesk / Fault 18603458888, dop.helpdesk@sifycorp.com /
Booking Link problem 044-22540985 helpdesk@sifycorp.com
NI Support Chennai networkops@indiapost.gov.in
NI Team Chennai Gurbinder Singh gurubinder@indiapost.gov.in
Anti-Virus (AV) & Active Directory (AD) Related Issues
Anti-Virus support TCS Ltd. 011-66076755, doptcs.wave1support@tcs.com
022-39189507
DOP representative for Manager, CEPT, avad@indiapost.gov.in
AV & AD Mysore
------------------------------------------------------------------------------------------------------------------------------------------------------------------------
st st

An Indicative Procedure & Guidelines Handbook for CBS Finacle Workflows

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An Indicative Procedure & Guidelines Handbook for CBS Finacle Workflows

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An Indicative Procedure & Guidelines

Collected & Compiled at

With worthy active remarkable co-operation from all Finacle Users

1st Edition 1st August 2016

Email IDs of CPC Odisha:

Compilers : CBS Circle Processing Centre, Odisha

Introduction and Important Notes on POSB & CBS Finacle:-

Agent Portal (Business, Commission & Management)

Agent Management in Finacle Brief Menu Operations

MPKBY / PRSS Agent RD Transactions Brief Menu Operations

Atal Pension Yojana (APY)

Atal Pension Yojana (APY) Brief Menu Operations

(b) ATM Card issue criteria

(c) Service availability

Instant Cards Personalised Cards

Rejection of Cheques (In Outward & Inward Zone) Steps to be followed

Cheque - Inward Clearing Process Brief Menu Operations

CHEQUE - OUTWARD CLEARING PROCESS In Brief

===== BRIEF OUTWARD CLEARING PROCESS COMPLETED====

(b) Depositing the above cheque cleared amount in concerned A/c:

(g) Name Change in A/c: Menu - HAALM (to be initiated by Supervisor)

CIF Brief Menu Operations

Discontinued Scheme Transactions

EOD completion Time as By SO By HO By CBS CPC

B. EOD (COD) / BOD in CBS Finacle: Command / Menu:

Command Full Name What it does To be run by

Enable the facility of ECS for the customers account.

ECS Brief Menu Operations

Exceptional Schemes / Closure For TDA category

Sequence of operation for Exceptional Closure:

Freezing of A/c Brief Menu Operations (Also used for pledge)

Inventory Management Brief Menu Operations

Lien Maintenance Brief Menu Operations

Important Office A/cs in Finacle. For details refer FAQ of 04.10.2014

Use of following Office Accounts has been discontinued / restricted

Discontinued Scheme Office Account Description

Other SOL Transaction (Inter SOL Transaction)

Pay, Other Bill & SB Bulk Uploading

Use NregaFilanclePayment Tool provided by SDC /

Debit A/cSOL ID+0410. Credit =SB A/c of workers

Credit A/cSOL ID+0339. Debit =SB A/c of workers

Uploading the file in Finacle

PMJJBY Brief Menu Operations

Public Provident Fund (PPF) A/c

PPF A/c Brief Menu Operations

PPF Loan / Withdrawal

Recurring Deposit (RD) A/c

SB A/c Brief Menu Operations

SB (POSB) Cheque - Stop Payment

Re-Print KVP16/NSC16 Certificate Instruction from Directorate is awaited.

Specimen Signature & Photograph Brief Menu Operations

Standing Instructions Maintenance

Sukanya Samriddhi Accounts (SSA)

Sukanya Samriddhi Accounts (SSA) Brief Menu Operations

TDA -Term Deposit Accounts: (TD/ MIS / SCSS)

TDA -Term Deposit Accounts: (TD/ MIS) Brief Menu Operations

TD - Special Brief Menu Operations

MIS - Special Brief Menu Operations

SCSS A/c Brief Menu Operations

TDS Brief Menu Operations

Back Value date is permitted in the following cases only.

B. Cancellation of Transaction: (To be done by PA / Supervisor before verification)