Professional Documents
Culture Documents
MARCH 2017
MARCH 2017
PHONE (805) 604-2000
TABLE OF CONTENTS
Contributing Editors:
DEPARTMENTS
Oxnard CA 93030
Phone (805) 604-2000
Fax (805) 604-2006
www.gearsmagazine.com
www.atra.com 2 FROM THE CEO:
POSTMASTER: Send address changes to GEARS, P.O. Box 16118, Mission Impossible or is it?
North Hollywood, CA 91615-6118 by Dennis Madden
Publications Mail Agreement No. 40031403
Be sure to read our Feature Story,
Return Undeliverable Canadian Addresses to: 58 POWERTRAIN INDUSTRY NEWS Raybestos Powertrain
Station A, PO Box 54, Windsor, ON N9A 6J5
Email: gears@atra.com 63 SHOPPERS AND CLASSIFIED An American Success Story
on page 22.
Issue #212 Printed in U.S.A. Copyright ATRA 2017 68 LIST OF ADVERTISERS (Paid Advertorial)
MISSION IMPOSSIBLE
OR IS IT?
E
veryone in the business world
has heard of a mission statement
and the importance for a
business to have one. But, if youve successfully; others less so. Here are a
ever looked at some companies few I discovered: by Dennis Madden
mission statements even established, Blockbuster At Blockbuster, members.atra.com
big-name companies you might diversity means valuing differences. Its simple and to the point. Plus,
think, Whats the point? It doesnt say Its a corporate value that must be everyone can remember it, even Rodger.
much. continually developed, embraced (Wheres his $100 now)?
Maybe youve attempted to create and incorporated into the way we do It also works as a test for future
a mission statement and the result business. projects: Does it help Members bring
turned out to be a series of slogans or They went bankrupt in 2010. customers in? Does it help them fix
catchphrases. You may have even hung Radio Shack With its convenient cars? If it doesnt meet either of these
it on the wall and then later realized that and comfortable convenient stores, criteria, we dont do it.
nobody looks at it or remembers what qualified sales staff help customers get Now lets take this thinking into
it says. the most from your technology products. your shop. Why do you exist? Whats
We went through something like Are they kidding? the purpose of your business? Why does
that at ATRA: About 15 years ago, Kodak At Kodak, we believe that it matter that you and your team show
we went through a Mission Statement by doing well by our shareholders also up every day?
Workshop and, after an entire day, had means doing right by our customers, If your purpose is to rebuild
five paragraphs of lofty language. We employees, neighbors, and suppliers. transmissions, start over: thats a task.
turned it into a sign and hung it on the With that in mind, Kodak operates its In fact, if it has anything to do with the
wall. Boy, did we feel good about it! facilities, and designs and markets transmission, youre probably missing
About 10 years later, we had a its products and services, not only to the point.
company meeting. During the meeting, increase shareholder value, but also to You see, the purpose of a business
without any warning, GEARS Managing promote development of the individual, at least a successful one always
Editor Rodger Bland pipes up, I have the wellbeing of the community, and centers on the customer.
a $100 bill here for anyone who can respect for the environment. This exercise is harder than you
quote a single paragraph of our mission It doesnt get any worse! might think, especially if youre a
statement. What a wise guy, right? But So we werent alone when it comes technician at heart. We technicians
he had no takers not even me. to not being able to define our mission always want to talk about the great
Shortly after that, I tried something clearly. On the other hand: work we do, and our vast knowledge
different: I went around to each person Walmart Saving people money and abilities. We get excited about
and asked, Why are we here and so they can live better lives. parts and technique, and our web site
what do we do? Whats the purpose of Simple and includes the customer. and advertising reflect that (as though
ATRA? To a person, the response was AT&T To connect people with customers should get as excited as we
a list of tasks. They had no idea why their world, everywhere they live and do about parts and technique).
ATRA was in business. work, and to do it better than anyone So take your time and put some
It wasnt their fault it was mine. else. thought into answering the question:
I never told them. You see, you can do a Another good one. Whats the purpose of your business.
task very well, even if you dont know So what did we do about it? At Well cover more about this
why youre doing it. Even if you dont ATRA, our answer was the simple later in the year, culminating with a
know its purpose. Knowing the purpose Get em in the door; get em out the program at ATRAs Powertrain Expo.
makes the tasks relevant and important. door statement. It goes like this: The In the meantime, give it some thought.
It isnt just us: A lot of purpose of ATRA is to help its Members Include your team as well. If you get
businesses fight their way through bring customers in, and then help them it right itll change the way you do
defining their purposes some fix their cars so they can get paid. business forever.
2 GEARS March 2017
by Mike Brown
members.atra.com
I
n 2000, Ford introduced the
5R55N. It was only used in the
2000-2002 Lincoln LS, 2002
Thunderbird, and 2000-2002 Jaguar
S-type. Its a lot like the 5R55W/S,
but the N model has an intermediate
clutch; the W/S models dont.
Ford introduced the 5R55W/S
in 2002 and, by now, youve
probably become pretty familiar
with the ins and outs of this unit.
Some common problems include
slipping in 2nd and 5th gears, or
binds on the 2-3 shift. For these
conditions, check the servo pin
bore for wear (figure 1), and, if
its worn, repair it with a pin bore
repair kit.
Then theres the famous no
engagement, slow engagement,
or pump noise. For that problem,
check the blow-off valve in the
pump and replace it or update it
with an aftermarket kit (figure 2).
And, of course, who can
forget the ever-troublesome
multiple codes and missing gears?
Look for a broken circuit in the
solenoid block (figure 3).
But there are a couple other
problems that can sometimes
send you wandering in the
wrong direction: wrong gear starts
Figure 1 or bindups.
S:10
by Scott Shotton
...
The Driveability Guys
PCM
P0320 No crankshaft reference
signal to the PCM
P1391 Intermittent loss of
camshaft (CMP) or crankshaft
(CKP) signal
P0340 No camshaft signal to the
PCM
P0700 EATX controller DTC
present
Figure 1
916
Prec-Intl
Gears magazine MAR 17 trim 8.125 x 10.875 Bleed 8.375 x 11.125 Live 7.7625 x 10.375
916PRE-8.125x10.875_4c-255.indd
March 2017.indd 1 1 4c #255
2/16/17
2/27/17 11:08 AM
7:45 AM
Crank and Cam How are Your Signals?
Figure 2
Figure 3
For reference, Chrysler products At this point, a lazy technician sensors is 5 volts. So the digital sensors
can often set a crankshaft sensor code would probably have sold the customer signal should probably toggle on and
when the camshaft sensor is the issue both sensors, and theres a good chance off, between 0 and 5 volts.
and vice versa. To muddy the waters itd have solved the problem. But that Once you have the scope connected
even more, theres a P0340 camshaft technician would miss out on two and set up properly, start the engine and
sensor code. So which sensor could be things: knowing what the actual failure wait for the failure to show up. The
causing the problem? Moving forward, was, and the pride of diagnosing and waveform in figure xx shows the signal
the P0700 indicated that we should repairing the problem properly. while the engine was running with no
check DTCs in the transmission control Then again, theres always the faults present.
module. chance that the sensors arent at fault For now, both sensors appear to
The TCM had code P0725 stored and replacing them wont fix the have good clean switching on and off
for the engine speed signal; thats taken problem. Then theyd have to start over. just as youd expect from a digital
from the crank sensor. It turns out that There could always be issues with the sensor. The voltages, 0 volts and 5
the P0720, P1790, and P0731 codes can ground or reference voltage that they volts, also appear to be correct for this
all set due to discrepancies between both share. The smarter choice is to test vehicle.
the engine speed (CKP) signal and the and prove the failure. This is one of the areas where
output speed signal. Diagnosing eight To test a digital sensor, youll need scopes shine. If you use a voltmeter to
DTCs might seem a little daunting, a wiring diagram to determine where measure the crankshaft sensor signal,
but with a little thought and research, to connect your scope leads. On this itd measure about 2.5 volts. Thats
a pattern began to emerge: All of these vehicle, the camshaft sensor signal is because voltmeters average the changes
DTCs could trace back to a crankshaft located at connector C1, pin 18. Connect in the voltage signal. If a digital sensor
or camshaft sensor error. Things were channel A (blue) at this location. outputs a 5-volt signal half of the
starting to look a little clearer. The crankshaft sensor signal is time and 0 volts the other half, the
A check of available service data located at connector C1, pin 8. Connect average would be 2.5 volts. The scope
indicated that all eight DTCs could channel B (red) here. reveals the detail you wont get from a
trace back to a failing crankshaft Youll want to make both voltmeter.
sensor. In addition, all of the customers connections at the PCM to make sure As the engine continued to run,
complaints could be caused by the same the signal is getting back to it. In this the waveform started to change, even
failure. case, the reference voltage to both though the vehicle continued to run
Figure 4
P
rogramming a vehicle is becom- Eliminate or disconnect aftermar-
ing part of everyday service ket equipment that could interfere
for most shops today. More and with the programming process.
more problems are being addressed by In addition, many modules now
software updates rather than hard part require the program be stored in a
replacement by all manufacturers. flash drive one with at least 4GB
Like other vehicle technology, the formatted to FAT32 because the
reprogramming process continues to software loads are so large.
evolve, and with that evolution, prob- As of late, a number of
lems with programming continue to technicians have run into problems
occur. Some programming issues are loading software or calibrations into
self-inflicted, while others are due to the TEHCM on the 6L and 6T series
vehicle issues or software conflicts. transmissions. A year or so ago, these
There are some basic processes units seldom experienced problems,
to follow to minimize the chance of but today, as they become more
issues during programming. These popular and as reprogramming system
include: changes have been implemented,
Use a memory saver to regulate difficulties are showing up.
and maintain battery voltage. Here are a few common scenarios
Never use a battery charger; and how they play out:
the voltage fluctuations can cause Scenario 1 A vehicle comes in
programming errors. with an issue related to the trans-
Check the battery and replace it if mission. The technicians decide a
needed prior to programming. software update may address the
Make sure your scan tool, pass-thru issue, so they start to install the
device, and computer have the update. Everything goes wonder-
correct software. fully right up to the end when they
Make sure you have a good internet receive an Error Message, Program
connection and PC-to-pass-thru Failed, indicating the software
connection, preferably hard-wired didnt load properly.
to your reprogramming equipment. No matter what they do from this
Select the correct RPO codes based point, the software wont load. In
on how the vehicle is equipped. addition, the transmission is now
Version 5.0
Digital Catalog
For quicker access & more info, including
our Tranny Guide, ask for our CD
Catalog. With clickable links to take you
from index, to complete photo layout, to
individual part descriptions instantly!
800-940-0197
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Ads JanFeb 2017.indd 15 1/9/17 9:11 AM
Oh No! Another Programming Failure!
CONNEC T WITH US @
by Rob Faucett
members.atra.com
T
he key to repairing any problem One problem to consider when it RPM. Always check the line pressure
successfully is twofold: You comes to the MAF sensor is when the command and actual line pressure to
need to address the problem sensor is reading improperly, but still verify solenoid and pressure regulator
and the cause. Fix only the problem within specs so it doesnt trip a code. operation.
without addressing the root cause of For example, a MAF that only delivers After inspecting the MAF and
that problem, and you can bet that the an airflow reading equivalent to idle determining it was operating properly,
car will be back. speed, so it doesnt provide the proper we removed the pan. As suspected,
What do we mean by addressing input for the computer to adjust the there was a lot of clutch material in the
the root cause? Lets take a look at air/fuel mixture for off-idle operation. sump; more than likely from the torque
a 6L80 with a no high gear and no This can also cause lower line pressure converter clutch.
lockup. The owner of the truck says and lead to premature transmission Once we had the transmission on
the engine seems to run at higher RPM failure. the bench and apart, there was very
than normal at highway speeds, and Heres a simple check for mass little damage, other than converter
the shifts seem to be firmer after it gets airflow sensors: At idle, in park, with clutch material. The stator support
warm. During the test drive it shifted no load, the grams-per-second signal shaft and bushings looked good, as
hard, had no high gear, no lockup, and should be right about equal to the was the input shaft.
the Check Engine light was on. engine size in liters, plus or minus Dave Hammond at Atlantic
A check for codes revealed P0741: about ten percent. At around 2500 Torque Converter cut this converter
torque converter clutch stuck off. Line RPM, it should be about twenty times open so we could get a firsthand look
pressure issues can lead to torque the engine size in liters. at what happens to these converter
converter failure, so, with the scan tool So a 5.0-liter engine should be clutches (figure 1). Sure enough, it was
still connected, youll want to check close to 5 grams per second at idle, hammered.
line pressure command and MAF and around 100 grams per second, So we know the converters shot,
(mass airflow) sensor operations. plus or minus ten percent, at 2500 but is that the root cause or just the
Figure 2
a very thorough article in June, 2015 and reamer, so the only option was to time to check every possibility for the
issue of GEARS, where he provides replace the pump body. root cause of the failure, instead of
part numbers and instructions for With the pump body replaced, we focusing on the results.
making your own vacuum test bench. buttoned up the transmission, installed By addressing the root cause first,
This is one of those tools where, a new torque converter, and reinstalled you can avoid costly comebacks, keep
once you begin use and understand the unit. During the test drive, the your transmissions on the road, and
it, youll wonder how you ever got by transmission worked great; chances keep your customers happy. And isnt
without one. are good that itll continue to work that really how you want all your jobs
The valve body passed the properly for years to come. to work out?
vacuum test, with 20 in Hg. But the No one likes working on the same
TCC control valve in the pump failed transmission a second time; so, before
at just 13 in Hg. For now, no one the one youre working on today finds
offers an oversized TCC control valve its way back on the bench, take the
Y
ouve probably heard about cloud The significant change over the Hands-free microphone so that you
services from a wide variety past is the amount of fiber available, can communicate with your tech-
of sources. The phrase in the and competition has lowered the price nicians in the shop without them
cloud has become a familiar way of to where its common to see 50 Mbps having to walk over to a phone and
saying that something is somewhere of download speed for less than $100 pick it up to answer a call
out on the internet. per month. This is up to 20 times faster Customized music on hold, giving
But what, exactly, do we mean than a T1 for about a third the cost. customers on hold the opportunity
when we talk about internet cloud If your business has a reliable to learn more about your company.
services? Simply put, cloud services broadband connection, this is great Mobile attendant console so you can
provide customers with a way of news and something you should monitor and manage calls from any
accessing applications off site: take advantage of to reduce your computer, anywhere.
Applications that arent running at other telecommunications costs, by Call recording and call waiting with
your location. running your phone, fax, or POTS caller ID.
Why is this important? Generally, lines through your primary internet Conference calling at no additional
its about cost savings and security. Its connection. cost.
just less expensive and more secure A compelling use of broadband is There are a lot of benefits of
to provide access to applications to run your voice traffic across this con- switching from a hardwired landline
that are hosted on a server in a nection. This can save you a bundle by to Voice over IP. If youre still using
remote data center than it is for you to eliminating separate fees for phone calls the old, copper-wire solutions, I urge
purchase the software and a server to and for maintaining a phone system. you to look into upgrading to VoIP for
host it, plus the costs to implement the Voice Over Internet Protocol (VoIP) your business.
solution and maintain it. can replace these hardwired systems.
Cloud services are also known as A properly designed and implemented
software as a service. The beauty of VoIP system will not only save you
it is its simplicity, as it provides a pay- money, but also provide you and your
as-you-go model for an application employees several nice features that
that is hosted and maintained by a will add to your customers satisfaction,
dedicated provider. There are countless staff productivity and your profitability,
examples of this, such as ATRAs Tech such as:
Repair Center members.atra.com Single number reach, so that, if If youd like to learn how to take
or QuickBooks online version you're away from the office, you can advantage of VoIP for your business,
quickbooks.intuit.com/online. receive and return calls from any contact Pat Wolfe at Sage Network &
Whats critical to using internet smartphone. Communications. Hell work with you
cloud services is having fast, reliable Unified messaging so that voice- to develop a plan thats right for your
internet access. These days, thanks mails are delivered to your email company. Call Pat at 877-848-3009,
to broadband internet becoming and your phone, allowing you to email pcwolfe@sagenetcom.com, or
more accessible than ever before, the retrieve voicemail from outside visit Sage Network & Communications
internet is often referred to as the 4th the office from any smartphone or on line at www.sagenetcom.com.
utility for many businesses. web-enabled device.
30 GEARS March 2017
by Pete Huscher
members.atra.com
H
yundai/Kia Motor Company
introduced its first, internally
designed-and-manufactured
A6 six-speed automatic transmission
in 2009. Designing and manufacturing
this new transmission was an enormous
undertaking for them, with more than
150 engineers spending nearly four
years to bring it to market.
With over 300 patents and over
600 individual parts, the transmissions
compact design is on its way to
becoming the soul of Hyundai/Kias
gasoline- and diesel-powered vehicles.
In this article, were going to take a
brief look at the A6MF1 transmission
(figure 1).
Compact Design
The A6 six-speed automatic Figure 1: A6MF1 Transmission
transmission was specifically designed
to be compact. It has a super flat torque application. The first is the A6GF1, maximum torque rating of 170 lb-ft.
converter (figure 2), and its smaller and which usually comes with the lower- Next is the A6MF2, which
lighter than its five-speed predecessor. performing 1.2L, 1.6L, 1.8L, and 2.0L usually appears with the 2.4L engine
engines, with less than 160 lb-ft of with a maximum torque rating of 210
The Soul of the A6 torque. lb-ft.
The A6 transmission is quite The second transmission in the A6 Then theres the A6LF1, which
versatile. Currently, there are six lineup is the A6MF1, which usually sits comes with the 3.3L engine with a
different variations, depending on behind 2.0L or 2.4L engines having a maximum torque rating of 245 lb-ft.
32 GEARS March 2017
A6 Components
The A6 transmission uses three Figure 3: Compact 3 Planet Design
braking clutches low/reverse,
underdrive, and 2/6 two driving
clutches overdrive and 3/5/reverse
and a one-way clutch, in conjunction
with a compact design, three-planetary
set (figure 3) to create six forward gears
and reverse.
The torque converter is a super flat
design and the closed-type differential
1 2 3 4 5 6 7 8
carrier assembly uses four-pinions for
greater durability.
The pump is parachoid design,
which looks similar to the older style
pump rotors, but has a new tooth shape
that provides greater oil flow.
1 Line Pressure Control Solenoid 5 UD Solenoid
It uses a three-piece valve body,
2 Shift Solenoid A 6 2/6 Solenoid
which houses eight solenoids line
3 Shift Solenoid B 7 3/5/R Solenoid
pressure control, shift solenoid A, shift
4 OD Solenoid 8 TCC Solenoid
solenoid B, OD, UD, 2/6, 3/5/reverse,
and TCC (Figure 4) six accumulators,
and various control valves. Figure 4: Valve body with Solenoids
A6 Service
Servicing the A6 transmission
Output Speed Sensor is simple. Just recently, they
eliminated the A6 transmission oil
level gauge to allow for installing
an oil filler cap and oil level
overflow plug (figure 7).
Input Speed Sensor The oil strainer or filter mounts
directly to the oil pump assembly
and isnt accessible without
disassembling the transmission.
The oil filler cap and oil
level overflow plug mount on
the transmission side pan. The
Figure 5: Input & Output Speed Sensors transmission side pan is plastic; be
Figure 6: Updated Internal Harness Figure 7: Oil Filler Cap & Oil Level Overflow Plug Added
$125
10. Test drive vehicle to verify proper
transmission operation. $0 Down; $0 Deposit; $0 Advance Payment; $1 Buy-Out
FREE Shipping within Continental USA
FREE 60 Month Full Term Extended Parts Warranty
PER MONTH | 60 MONTHS
More A6 Information
Dampner Apply Pressure Tap Well, there you have it: a brief look
at Hyundai/Kias A6MF1 transmission.
For more information, such as bulletins,
GEARS Magazine articles, and a
webinar on the A6LF1 transmission,
35R Pressure Tap visit the ATRA Tech Center.
With a little bit of knowledge and
understanding, you should have no
26 Pressure Tap problem keeping Hyundai/Kias family
of A6 trannys rolling.
APRIL 4 & 5
HYDRAULICS - T&C
*Free for everyone on the day of the webinar. ATRA Members have
access to all pre-recorded webinars.
by Thom Tschetter
U
p Your Business is an The following story is about
exclusive GEARS Magazine a shop that reached that breaking
feature in which I share sto- point the point where bending over
ries, insights, and reflections about real backward for the customer just wasnt
business and life challenges. enough. In this particular case, I didnt
In over 20 years as an arbitrator and serve as an arbitrator; instead, I was called
mediator, Ive observed that most customer to help coach the shop owner, whos one of
disputes are over unmet expectations or our ATRA Good Guys.
misunderstandings. The BBB reports that
warranty disputes significantly outnumber First the Oil
almost all other categories of disputes. 1. The customer came in with an older high
In my last article, I discussed how ATRAs mileage 4X4 pickup truck that was losing
Golden Rule Warranty was appropriately transmission fluid. He stated that it had been
named because so many of the ATRA Good going on for quite some time, but he hadnt
Guys are committed to running their businesses had the money to fix it. Hed recently received
according to the underlying philosophy of the his income tax refund and wanted to take care
Golden Rule. Its a personal statement of moral of it now.
commitment to honoring others, without expecta- 2. The diagnostic procedure revealed no evidence
tion of reciprocity. of leaks from the transmission, but the trans-
That simple principle has served as the mission fluid was low and the transfer case
foundation for ATRAs ethical standards of was overfilled. The transfer case was leaking
conduct since 1954. Additionally, in recent years, from the rear seal.
youve heard that one of the keys to success in 3. The problem was determined to be a one-way
todays business climate is being customer- leak between the transmission and transfer case.
centric. But, as youll see, sometimes enough is 4. Additionally, material in the transmission pan
enough. There comes a point when a shop just has showed evidence of internal damage, likely
to say, No more. from having been run low on fluid.
the customer to give them a few hours even threatened personal harm and My Advice
to check things out and hed call him to torch the shop. This all occurred After listening to the shop owners
as soon as he knew what happened. on the phone, but as a precaution story, I asked him for two things:
1. It was readily apparent that the and to get it on record, the shop 1. Copies of all repair orders, diagnos-
radiator had failed and the engine owner called the local police. tic sheets, and written warranties.
overheated. 6. This time the shop owner stood his 2. An explanation of what he thought
2. To make matters worse, the engine ground and told the customer to get the customers version of the story
had a blown head gasket, coolant his truck out of the shop and that he would be. I asked him to role play
and motor oil had mixed in the was banned from returning there. with me, with him playing the part
engine and cooling system, and 7. The customer sent a tow truck and of the customer.
engine wouldnt run. The customer never came in or called back. He In reviewing the paperwork, I
might have been right about the did file a complaint with the BBB, found that he had done a good, but
engine being shot, but was it the which included scathing, hateful not great, job of documenting all the
shops fault? accusations mixed with some of facts. The biggest mistake was related
3. The shop owner called the customer the facts as he viewed them. In to the second repair: Hed failed
and advised him that the engine and essence, he saw the entire process as to include any form of disclaimer
radiator had indeed overheated and a continuum, with the shop being at regarding future failures related to the
suffered severe, possibly terminal cause the entire way. cooling system. There was no mention
damage. 8. He used the fact that the shop had regarding the risk associated with the
4. The shop owner said that in any accepted responsibility the first time customer choosing the by-pass cooler
event, the shop had not caused he came back with the coolant in instead of a new radiator.
nor contributed to the engine and the transmission fluid, and he was Finally, his role-play of what he
cooling system failure. now demanding a full refund for all thought the customers story would
5. As you might guess, the customer the work. include was full of innuendo and
again went sideways. In fact, this At this point, the shop owner was opinion. But he felt that both he and
time he went ballistic. He became frustrated, upset, and concerned, so he the customer would agree on the
furious, used abusive language, and called me for advice. bare facts.
renewed his previous threats. He
RostraTRANSMISSION
RostraTransmission.com rostratweets RostraPC
2017
TECHNICA L
SEMINAR
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Registration ......7am-8am All Pricing in US Funds
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W
hats the last big change you
didnt expect to see, but it came
about anyway? Looking back a
few years, how about some of these:
Yellow Pages replaced by
Google searches or asking Siri
Customers talking to each other about
you via Yelp! without you knowing
Trade school graduates not considering a
transmissions specialty
Tablets and smartphones replacing
desktop computers
Teens not being eager to learn to drive or
have their own cars
Newspapers giving way to newsfeeds on
Facebook
Movie theaters with 14 screens showing
14 different movies simultaneously
Garth Brooks becoming the number one
selling live performer of all time!
The USA not having a Bush or Clinton
in the White House
Saturday Night Live becoming the most
popular political show on TV
Computers becoming as vital as basic
mechanics in transmissions
Televisions being light and thin enough
for a child to lift them
I
n 1997, Corky Meyers was TCRA is still governed by a
manufacturing and selling board of directors; with day-to-day
torque converter rebuilding operation in the capable hands
equipment under the TCRS brand. of its current executive director,
One day, while speaking with a Chris Horbach.
client, it occurred to him just how The Associations focus now
valuable itd be if the independent is twofold: first, to offer the
torque converter rebuilders were exchange of technical informa-
to band together in an association, tion among its Members, by way
whose goal was to support and of a web site and online forum;
promote the industry. second, to foster a relationship
Several rebuilders met the between the automatic transmis-
suggestion with enthusiasm and, sion rebuilding industry and the
Take a break from the seminars and a few months later, the Torque torque converter rebuilders.
wander past the exhibiting vendors Converter Rebuilders Association Each year, TCRA holds a
tabletop displays. Its like a mini trade (TCRA) was formed. Initially the seminar program over the course
show, featuring some of your favorite Association boasted a membership of two days: The first day includes
vendors from both sides of the pump. of 15 individual rebuilders. Today, a tour of a relevant company
And everyone who attends the even with all the changes taking or industry icon, followed by a
seminar program will be eligible place throughout the industry, sev- social event to help foster indi-
for one of the many drawings thatll eral of those founding Members vidual relationships among those
take place throughout the event. Who are still active within TCRA. in attendance.
knows? You might come back as the The founding Members The second day of the pro-
big winner for the weekend. appointed a board of directors, gram is devoted exclusively to
Then, after the program, you can who began to define the goals and classroom seminars. Featured
rejoin your family and head over to requirements of the Association. speakers from both sides of the
one of the attractions that youve heard In those early days, Carol pump talk about transmission
about for so many years. This is your Meyers handled the day-to-day and converter failures and fixes.
opportunity to kill two birds with operations of the fledgling As- To learn more about TCRA or
one stone: Have a terrific business sociation, and by 2003, TCRAs to make contact with your nearest
training experience and enjoy a few membership had ballooned to TCRA Member, visit the web site
days with your family that youll all nearly four times its original size. at www.tcraonline.com, or contact
remember for a lifetime. Later that year, Carl and Executive Director Chris Horbach
So if the haunting strains of Corky decided to retire. Len Wack at TCRAtech@gmail.com.
California Dreaming are running had recently retired from Sonnax,
through the back of your mind, escape so Carol suggested that he take
the gray skies, head for where its over as executive director of
safe and warm, and take a walk on a TCRA. Over the next few years,
winters day in Southern California: TCRAs membership swelled to
Reserve your place at the TCRA around 110 Members, where it
Seminar event at the Marriott Ventura stands today.
Beach for April 21 and 22. Dont wait: And today, TCRA is truly
Sign up today! an international association,
with about a third of its mem-
bership operating outside the
United States.
by Martin Brooks
President, TCRA
O
ne of the difficulties in dealing cedures you use. One slight difference clearance will have a dramatic effect
with people from around the can change the entire result. on TCC apply and release, which of
world and even sometimes To avoid these discrepancies, the course will affect its performance in
just over in the next county is that Torque Converter Rebuilders Association your transmission. Other components
people often identify things differently. (TCRA) Technical Committee has that can affect converter performance
Maybe you remember the old put a set of specifications together are the stator fin count and angle, and
Gershwin song, Lets Call the Whole to standardize the way that torque the vane angle.
Thing Off, You like tomato and I like converters are measured, both exter- When you look at a converter
tomahto nally and for internal adjustments. catalog, youll see terms such as hub
Speaking differently can also So what does this mean for the style, mounting type, bolt circle and
affect the transmission industry. transmission rebuilder? It means that maybe lockup yes/no. Most of these
Around here, we call them Zee-F, your local TCRA Member has access choices are obvious and there isnt a lot
while the British use Zed-F. These to a set of standards to refer to when of room for confusion, but you need to
minor differences are fine when were theyre faced with a rare unit or one make sure that youre using the same
speaking, because eventually we can they havent seen before. names for the same converter parts
work out what they other is trying In todays transmissions, there (figures 1 and 2).
to say. are a number internal torque converter When it comes to clearances and
But when were talking about components that can affect the way other measurements, everyone needs
specifications and measurements, what the converter works. Just as in the to follow a standard procedure. Many
you say is just as important as the pro- transmission, correct lockup clutch of the standards developed by TCRA
Pilot
Front Cover
Angle of Vanes
Figure 1 Figure 2
Figure 4
C
*A Da
hosted by
Over 40
hours of
Management
& Technical
training!
www.powertrainexpo.com
expo 317 pg2.indd 1 2/21/17 2:17 PM
by Steve Bodofsky
SHOP PROFILE
Brought to you by:
members.atra.com
Budget
Transmission
Masters
Albuquerque, NM
I
n February 1992, Bob and
Patricia Franklin and their
18-month-old son, Matthew,
emigrated from their home in England
to the United States, to pursue the
American Dream. They received an E2
Visa and moved to the U.S., where they
began looking for a business.
Our dream was to come live and
work in the States, says Bob. Wed
come here on vacation loved it
here and kept gravitating toward
Albuquerque, a beautiful neck of the
woods that kind of suited us. We sold
off everything we had in the UK and
came here with seven suitcases.
It didnt take them long to choose
Bob and Patricia Franklin, owners of Budget Transmission Masters in Albuquerque,
Budget Transmission Masters in New Mexico. 25 Years in business together; 40 years in marriage together!
Albuquerque, New Mexico. The shop
was just off Route 66; it had three business, says Bob. The embassy continued our search for a few months,
lifts and six employees. It had been prefers it to be a business with at least and then one day at about 2 oclock
operating since 1976 and, after 16 a couple employees, but also a business in the morning it came to me that it
years, was fairly successful. that we could add value to; at least that really kind of fit what we were looking
Before buying Budget, Bob was a was the theory. for.
national account manager for Nestle; When you look for a business, One thing they havent had to deal
he had no experience in auto repair particularly in New Mexico, the ones with is any kind of nationalistic bias.
or transmissions. But he had a strong that are available are generally related In fact, just the opposite: I love the
background in sales and marketing. to food or printing. American people, and Ill be honest, I
So what made them choose a Budget was available. We liked think they love dealing with us, too. Its
transmission shop? Since I came in that it had a half dozen employees and been our unique selling point in many
on an E2 Visa, I needed to find a that it was an established business. We ways. I think Americans admire small
54 GEARS March 2017
Larger Building
Six years after buying their the lifts, customers can see them from
transmission shop, Bob and Tricia had the office. and subframe again, so they could
to make a decision. Their building lease When we first opened our reinstall the transmission. It was a lot
was up and theyd either have to renew business we had three lifts, explains of wasted effort.
the lease or buy the building if they Bob. So, to keep the shop busy, theyd The new shop has 14 lifts, so
wanted to remain there. have to pull a transmission out, reset they can leave cars on the lift until the
But, by this time, theyd more the subframe and suspension, and push transmissions done, without interfering
than doubled their business, and the the car out. Then, once they had the with their workflow.
shop they were in didnt provide near transmission ready, theyd have to push Having the office looking down on
enough room for them to work, let it back in and remove the suspension the shop also gives Bob the opportunity
alone continue to grow.
As luck would have it, a building in
the area became available. It was an old
Hyundai dealership, with 13,500 square
feet of space, including more workspace
and a full office and waiting room.
They purchased the building in 1999
and were able to move their business
without any noticeable interruption
in their work.
One thing that makes their new
building unique is that it sits on two
levels: The office is at street level, but
the technicians have to drive down a
ramp to the service bays. When the cars
are up on a lift, theyre almost level Back Row L to R: Marty Lopez, Dennis Rogers, Joe Rivera, Carlos Rivera,
Paul Lujan (aka 007), Jason Begay, Eric Yazzie. In front: Bob and Patricia Franklin
with the office, so, when the cars are on
GEARS March 2017 55
Mostly
Transmissions
If you check Budgets web site
www.albuquerquetransmission.net
youll see they list some general
service in addition to drivetrain repairs.
But they dont do a lot of that. I
wanted to start being able to provide
L to R: Marty (been with the company 25 years) general repair work for our customers,
and Joe, doing diagnostics. explains Bob, so I brought a guy
in who could handle that end of the
for themselves and show initiative. business.
It didnt happen overnight; But we never quite married up the
when people have been prevented mix. Our focus here is, and always has
from making decisions, it takes time. been, transmissions. Id be reluctant to
Jason getting ready to install. But now we want to see examples of branch out into too many other areas,
initiative from our people. We want because, if you dont have the skill set
to keep an eye on things from above. them to think smart we want them to and the consistency for it, were not
Whats more, having the work area be part of the business; we want it to be going to be most peoples long-term
set down keeps the bays a little cooler part of their lives. solution.
during the summer months. At first, that response sounded When they do accept other types
as though Bob wasnt really paying of work, its often something related
Business Philosophy attention to the question. But, after a to the transmission, such as a radiator
When asked about a business second or two, it sinks in: Hes building or starter: Things that fit easily within
philosophy, most shop owners jump a team of ambassadors for his shop. our mix. But detailed engine work?
right into the familiar customer first Every employee feels comfortable and Well usually refer that to one of the
discourse. Its hard to argue with; empowered that theyre an integral general shops we work with and really
experience proves it works as a business part of something bigger; not just an trust.
model. employee. One thing theyre happy to work
Bobs response was dramatically With that attitude, theyre only too with are remans; about half of the
different: When we first came here, we happy to bring the people they meet transmissions they sell are remans.
had people working here with virtually into their shop. Its a big part of why When I entered this business,
no vacation time. This seemed to have Budget Transmission Masters remains we only had to work on a few
been characteristic of the industry 25 busy: The entire staff represents their dozen transmissions; today there are
years ago. shop to the community, each and every hundreds, says Bob. And even within
So the first thing we did was day. the same family of transmissions, there
double their vacation time. And people And, because of that, we have a are so many different variations.
whod been with the company for a wonderful team of people here, with Thats a big part of why Budget
long time got an extra few days. We very little turnover, says Bob. Tricia now uses remans for so many of their
brought in what we felt was a fairer agrees: Anyone whos ever left for customers cars. Even with our scale
program. greener pastures usually wants to of purchasing, we cant always compete
We also discovered that the come back, because of that feeling of effectively with the prices for a reman.
employees couldnt do anything in the being part of something that they dont Thats been our challenge over
shop without channeling it through the seem to get anywhere else. the last three or four years: Discovering
owners. No one could make a decision Sounds like an interesting business which reman supplier provides the
without taking it to the boss. We gave philosophy after all. best units and the best service for our
them the authority to make decisions business.
56 GEARS March 2017
familiar. center stage recently, and there are a lot For years, weve had a diagnostic process that gave us some
of different situations to consider. But basic direction depending on the DTC we pulled. The DTCs
for todays vehicles are specific to each circuit and solenoid.
Budget and ATRA its hard to argue that folks like Bob and
For example:
P0740 - TCC Solenoid Circuit
P0741 TCC Solenoid Stuck Off
Budget Transmission Masters has Tricia are exactly the ones for whom P0742 TCC Solenoid Stuck On
P0743 TCC Solenoid Circuit Electrical
been an ATRA Member since before we should be rolling out the welcome
P0744 TCC Solenoid Circuit Intermittent
Bob. I couldnt build a transmission help support our economy. vehicle as well.
in a hundred years. But what was Their son, Matt, is 26, and is
Maybe, just maybe, did we not do our due diligence during
the information part of the diagnosis? Simple questions
should be routinely asked, questions like:
necessary to me was having access presently working in Florida, thanks What other codes does the vehicle have currently?
Do you have any history on this vehicle?
to ATRAs professional support to his H1B visa, which is sponsored by Does this code set during a specific operation of the vehicle?
What is the battery voltage?
resources. the company he works for. If not for his This information can assist in determining the repair process
you will follow and the correct repair procedure. And, any
Were the only shop in education and skill set, hed have been correct procedure should always start with the basics.
Simply fixing the basics can resolve code problems,
Albuquerque to send our technicians required to move back to England when drivability issues, many customer complaints, and
intermittent issues. The basics include:
to every training seminar that comes he turned 21, even though his parents Connectors
to the area. Were the only ones to take are here and he was raised here since he
Cleaning the connectors at the sensors or at the PCM or
ECM/TCM can result in many Solved DTCs and drivability
concerns. Always use a good electrical contact spray and
the exams. was 18 months old. dielectric silicone to protect the connector.
A few years ago, we sent everyone Because of these difficulties, Battery Voltage
12.66v: 100% Battery Charge, Normal vehicle operation.
from the shop to Expo in Vegas. It Bob and Tricia have gotten together 12.45v: 75% Battery Charge, Vehicle will probably start, but
you may have issues with AC or high beams.
was important for team building; we with a few other expats to form an 12.24v: 50% Battery Charge, Vehicle may or may not start,
Restricted engine power and possible restricted
transmission operation (no 4th , 5th or 6th gear).
had a few great days there. It was a organization whose goal is to reform 12.06v: 25% Battery Charge, Vehicle will not likely start
cold, Restricted engine power and possible restricted
wonderful learning experience. the E2 visa. Their site E2visareform. transmission operation (no 4th, 5th or 6th gear) or limp
mode.
Theyre planning to make this org provides a lot of valuable 11.89v: 0% Battery Charge, Vehicle will not likely start hot
or cold, Restricted engine power and likely transmission
years Expo a big event for their team, information about the issues facing limp mode.
And, of course, theyre thrilled to Bob. Id like everyone to remember grounds attached to these G1xx grounds. It is common that
these sensor and module grounds are extremely corroded.
be able to offer the ATRA Golden Rule that there are a lot of people coming Just as common is that the primary grounds for the entire
electrical system are very corroded as well. Simply cleaning
these grounds that are usually attached to the back of the
Warranty on the units they rebuild, here who follow every rule and make engine heads and are easily accessed while the transmission
is removed can resolve many issues. Confirming that the
which enables them to compete with a significant contribution to this great bolt and screws are properly tightened will help resolve
come backs.
the large transmission chains. country, but are still having difficulty Bottom line? Any automatic transmission in use today
getting a green card. requires a good operating electrical system. Dont assume
the electrical system in the vehicle you are repairing is good.
Always verify the basics.
that cause band failure, broken shafts, and 4L80E and 85E, as well as non- H&A Transmissions, Inc. is proud
and staging issues. electronic transmissions. to announce the addition of Mike
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BUSINESS FOR SALE/LEASE: Looking to hunting, fishing, and off-road sports just minutes Art Eastman -TransShop Consultant(714) 325-
Expand or Relocate? 8,000 sq. ft. Reputable and from town. In addition to a great work environment, 7777or Trans_ShopSales_R_US@hotmail.com.
established shop for lease or sale in sunny Arizona, we offer competitive pay, a 5-day work week, local ATRA Mbr
located near Las Vegas and Lake Havasu City. healthcare, individual and team bonuses, and a
Operated as a transmission shop for 23 years, matching IRA plan. For more information on our HELP WANTED: Looking for a motivated, punctual
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BUSINESS FOR SALE: Pennsylvania areas forward to hearing from you! ATRA Mbr importantly follow directions. Preferred experience
only transmission shop, 23 year old successful removing and installing transmissions front and rear
business great reputation. Business equipment HELP WANTED: Southern Oregon Close to wheel drive. Not required but preferred! Reading
and inventory; lifts: flywheel grinder; parts washer; Hunting, fishing, camping, boating and shopping. and comprehension necessary. Pay is good,
waste oil heater; office equipment and software. Automotive General Technician with transmission weekends and holidays off. Great opportunity for
Located near Allegheny National Forest. Excellent removal & installation abilities, generous the right person with a positive attitude and strong
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on building, turnkey operation. Priced to sell. Owner included. Transmission Rebuilder also needed with trans58.sp@gmail.com. ATRA Mbr
wishes to retire. Email PaTrannyShop@gmail.com ability to do all Automatics and Standards. Seperate
(814) 406-9440. ATRA Mbr rebuild room with heating and A/C, organized HELP WANTED: Positions available for Sales
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EQUIPMENT FOR SALE: G-TEC Transmission Fast pace shop with quality-minded technicians throughout California. Contact California AAMCO
Dyno for front and rear wheel drive. Universal to work with, complete diagnostic equipment with Dealers Association: (800) 850-9944, Fax (702)
adapter for most front and rear wheel drive Mitchell On Demand, Identifix, Transgo Tec, Steve 562-0660 (CADA), Email: cada@gettingmail.com.
transmissions and torque converter. It has a built Younger, ATRA, ATSG, computer system for build
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extraordinary opportunity to join a shop who truly
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