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The carlier quality improvement efforts were well supported by people and were successful 7. People expected more commitment from top management for rom top management was needed. The was taken by the company in April, 1989 by sending senior es to USA to Deming’s Seminar on TOM mission, This was ly to create an awareness of what steps were taken by others in Based on this awareness/learnings, these senior executives, in tum, ‘created a similar awareness amongst other senior managers and middle level managers. In January, 1990 a Quality Secretariat compris the company was forme: formulated a broad five ye ‘Towards the end of 1990 it was decided to start the TOM activity on 4 pilot basis with the furniture division. The mission statement clearly ‘emphasised the need to consistently satisfy the customer expectation, through the commitment and involvement. 1B Senior executives in ted with implementing TOM and 9.4 LAUNCH AND PROGRESS: Jn January, 1990 TOM was launched. On the same day it was also announced that the company was going fumiture division took the assistance of an the plant every 3 months and discusses the training on the new concept every ti conducted by him for plant person {st 0 4th January, 1991. The disc ily centred on the need for ‘ change in the approach towards achieving “Total Quality’. The thought that was focussed upon and emphasized was the requirement of a ‘gradual transition from the ‘result oriented” to the “process oriented" approach, The focus was on the contribution of every individual towards supervisory levels, from 209 the ove progress and development. The ned for iterdsciplinary approach and tam effort as also “The management of tie furniture tmanagementpronies aad specific projet group of 810 formed. Each group voluntarily sleds projects fom Mentied areas and works on these. At te end, group make a presentation of thei oj, The progiess of these projects are thus reviewed by the Ect teplnt manager and the serng commit Some o the Sf these project groupe ae fround 10 groups are formed comprising mostly of workers 20 projects is 100% at les a quality story of inthe organisation, program, divisio ‘apex manual and is also procedures and work instruct broad 3 year plan was aimed at setting up a ground for implementation of ISO 9000. 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