FINAL Soft Skills Catalog PDF September 16 2016

MANAGEMENT
TECHNIQUES
SOLUTIONS
ADVICE
COMMUNICATION MOTIVATING
SKILLS
ESSENTIAL
Soft Skills Training
for Professionals
STYLE
PROFESSIONALISM
855.988.2020 | www.20-20services.com
TABLE OF CONTENTS
Dear friends,
The 20-20 Professional Progression Model 1
We are excited to
release our first
ever 20-20 Services
Soft Skills Catalog. COURSE SUMMARIES BY COMPETENCY
Often we hear it is
Professionalism 2
the soft skills that
professionals most Communication 2
need to continue their growth in the
profession. Although our core training Client Service 3
contains many of these modules, many
Supervision 4
firms have asked us about a soft-skills-
only program. So, we wanted to make Lead & Manage 5
our inventory of soft skills training
easier to understand and access
allowing you to build a program that COURSE SUMMARIES BY EXPERIENCE LEVEL
would best meet your needs. Hence, New Hire 8
the 20-20 Services Soft Skills Catalog.
We have organized the content Experienced Professional 9
consistent with a professionals
Supervisor & Manager 13
progression through a firm. The
programs apply to all of your
professionals including audit, tax
and consulting; from staff through Soft Skills Training Program Pricing 17
partner. Please look through and see if
anything grabs you. We would enjoy an
opportunity to answer any questions
you may have and to help you put
together a program to best meet your
needs. Please call us at 855-988-2020
or email Beckie Reilly at
Beckie.Reilly@20-20Services.com and
we will be happy help you.
Thank you,
Bo Fitzpatrick, CPA
PRESIDENT
The 20-20 Professional Progression Model
The 20-20
Professional Progression Model
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Lead & Manage
from
Feedbac
Supervision
self
Client Service
Communication
Professionalism
ASSESSMENT & LEARNING
The lens of past experience
20-20 Services provides a complete training curriculum to help develop your staff
into well-rounded professionals who can take your organization to the next level. We
have identified the key skill sets needed at various phases of a professionals career
and incorporated them into a comprehensive soft-skills training program. Our courses
are tailored to a point in time of a professionals career so that each module provides
an opportunity to apply new skills right away. We use our experience in adult learning
to design courses that share practical knowledge as well as engage and excite the
participants. We encourage you to explore our unique offerings and ask us more about
our training programs.
1
PROFESSIONALISM COMMUNICATION
Course Summaries by Competency Course Summaries by Competency
Professionalism Listening Skills

Determine appropriate professional behavior Participants will assess their listening skills
using various common scenarios and and practice the three dimensions of
situations. Participants will consider their listening to improve upon their skills.
current approach to professionalism and
CPE Hours Suggested Experience Level
how to adjust their style as appropriate.
Comm 2 New Staff
PD 1 New Staff Performing Effective Inquiries
Participants will identify their individual
Business Ethics communication style and learn how to
Understand how ethics brings value in the adapt their style when appropriate. Also,
business world using real-life examples. participants will learn basic information-
gathering interview techniques and how to
ask the right questions to encourage the
PD 1 New Staff
interviewee to share relevant and important
information.
Business Etiquette
Identify key elements to appropriate business
Comm 1 New Staff / Experienced
etiquette, including meeting people, business Professional
dining, attire and interacting with a client.
CPE Hours Suggested Experience Level Business Writing & Electronic
PD 1 New Staff Communication
This module provides an interactive
Professional Etiquette opportunity to learn the fundamentals of
Learn how professional etiquette impacts business writing and how to apply them to
the work environment. Understand general daily business communications including
office etiquette and dining etiquett. Address electronic communication.
Dos and Donts of professionalism with social CPE Hours Suggested Experience Level
media and online activity. Comm 1.5 Experienced Professional
PD 4 New Staff / Experienced
Professional
ETIQUETTE LISTENING
ETHICS
2
COMMUNICATION continued CLIENT SERVICE
Communicating Within and Across Project Management

Teams Participants will learn to create realistic
Identify opportunities and explain action milestone calendars and project plans. Also,
items to improve communication within and they will have an opportunity to brainstorm
across teams. potential responses to common scenarios
that disrupt the original plan and budget.
Comm 2 Experienced Professional CPE Hours Suggested Experience Level
PD 2 Experienced Professional
Presentation, Instruction &
Facilitation Skills Effectively Manage Time and
The course is designed to enhance the Prioritization of Tasks
skills of individuals that participate in a wide This module focuses on the importance
range of internal and external presentation of prioritizing tasks. Participants will
situations. The program provides expert review the principles related to organizing
advice, demonstrations, group discussions, and prioritizing tasks and have several
and practice opportunities. opportunities to practice prioritizing tasks
through class exercises.
Comm 6-12 Experienced Professional / CPE Hours Suggested Experience Level
Supervisors & Managers PD 2 Experienced Professional
Manage Projects for Profitability

PRESENTATIONS This module provides skill training and ideas
ORGANIZATION for improving the techniques needed to
COACHING SKILLS
manage projects for profitability.
TIME PD 2 Supervisors & Managers
Time Management & Organization

Participants will look at time management
from a new perspective: energy
DISCUSSIONS management. This activity filled module
FACILITATION also focuses on role identification and

prioritization of responsibilities.
PD 2 Supervisors & Managers
3
CLIENT SERVICE continued SUPERVISION
Creative Problem Solving Supervision Styles & Providing

This module addresses the life and business Feedback
skill of problem solving. It is done within the This modules addresses several aspects of
context of work-related issues; however, the supervision and communication. Learn how
creative problem-solving process and related different tasks and people warrant different
brainstorming techniques have universal styles of supervision. The module also
application. addresses on-the-job feedback, which is a
key application of supervision.
PD 2 Experienced Professional CPE Hours Suggested Experience Level
Preparing Winning Proposals
Participants will discuss challenges and Teaching & Delegating
review best practices to prepare winning Through role play and teaching activities
proposals. participants will learn how to effectively
delegate and provide instruction.
PD 1 Supervisors & Managers CPE Hours Suggested Experience Level
Client Service
Understand the importance of client service Supervising & Motivating Team
and what exactly is meant by effective Members
(good) client service. This module will This module addresses what motivates
allow participants to consider their current professional employees, how to identify
approach to client service, how their clients specific motivators for an individual, and how
might measure the effectiveness of the client to apply common motivational strategies.
service and ways to improve their client
service strategy.
PD 2 Experienced Professional Coaching
Understand the main differences between
BRAINSTORMING coaching, mentoring and supervision.
PROPOSALS Participants will also have the opportunity

to learn skills and techniques that will make
EFFECTIVENESS them more effective as a coach.
4
SUPERVISION continued LEAD & MANAGE
Providing Written & Verbal Feedback Meeting People & Networking

This module will provide participants with Participants will discuss expectations around
an understanding as to the value of informal networking and business development as
and formal feedback. Participants will well as take part in a group exercise to meet
consider their current approach to providing people in the business setting.
feedback, ways to improve the delivery of
feedback and allow time to practice these
skills in a safe environment.
Advanced Creative Problem Solving
This module will provide participants with
tools to use when solving problems as a
Leading Teams to Success supervisor or manager. Participants will
This module addresses several aspects consider their current approach to problem
of teamwork, specifically focused on the solving, ways to generate more ideas and
necessity for leaders to focus on their teams time to practice problem solving skills on
needs as well as the individuals needs. examples of real life workplace situations.
CPE Hours Suggested Experience Level CPE Hours Suggested Experience Level
PD 2 Supervisors & Managers PD 2 Supervisors & Managers
Motivating Team Members Business Development & Networking

This module takes a deep dive into what This module highlights the importance for
motivates professional employees, how to all professionals to take actions that will
identify specific motivators for an individual serve their clients and build their networks,
(personality style and generational), and how which in turn will serve as a cornerstone for
to apply common motivational strategies. building future business.
Conflict Management
This module will provide participants with
proven techniques and strategies to address MENTORING
workplace conflict. This module will allow
participants to practice these skills in a safe
environment.
PEOPLE
NETWORKING
PD 2 Supervisors & Managers NEGOTIATION
5
LEAD & MANAGE continued
Course Summaries by Competency
Leadership & Management Executive Presence

This module uses an externally published This module will address the business
self assessment instrument and an externally concept of executive presence. Participants
produced video to share both key leadership will explore the meaning and definition of
and management skills and to help provide the term as well as the variety of elements
tangible suggestions for actions that will that are often considered a part of executive
improve team leadership and management. presence.
Emotional Intelligence Mentoring

This module explores emotional intelligence This module provides an opportunity to
and how each participant can use it to explore what it means to be a mentor, what
manage relationships with their teams with a characteristics define a successful mentor,
focus on improving self-awareness. and how to approach being a mentor to
others.
PD 1 Experienced Professional / CPE Hours Suggested Experience Level
Supervisors & Managers PD 1 Experienced Professionals /
Supervisors & Managers
Leading Meetings
Discuss key strategies and tips for navigating Exceptional Client Service
the world of leading meetings. Discuss the importance of providing
exceptional client service to internal and
external customers. The module provides
participants with research-based evidence
on the importance of loyal customers to an
Negotiation organization. It then discusses five key client
Review proven techniques and strategies to service principles and allows participants
address workplace conflict. Participants will to practice these principles using many
have the opportunity to practice negotiating individual and small group exercises as well
skills in order to reduce workplace conflict in as class discussions.
a safe environment. CPE Hours Suggested Experience Level
CPE Hours Suggested Experience Level PD 4 Experienced Professional /
PD 2 Supervisors & Managers Supervisors & Managers
6
LEAD & MANAGE continued
Course Summaries by Competency
Networking for Introverts Personal Brand

Participants will gain confidence in Participants will define their current brand
networking and business development and articulate their ideal personal brand
opportunities. They will learn networking based on individual career objectives.
techniques designed specifically for those Participants will analyze how their brand
who feel uncomfortable working a room aligns within the firms objectives and
or in other cold networking and selling reputation and understand the many
situations. Finally, understand methods avenues that express each individual brand
for building business and developing and learn how to use them to promote
relationships that lead to improved self- career and firm.
confidence and contributions to the bottom
line.
PD 4 Experienced Professional /
CPE Hours Suggested Experience Level Supervisors & Managers
PD 4 Experienced Professional /
Supervisors & Managers Building Great Teams
Participants will assess individual strengths
Engage Your Audience using Gallup strengths research and
Learn how engaging visuals, body language assessment tool. In addition, they will learn
and story-telling can more effectively get how to work more effectively with team
your message across. Learn to communicate members that have different strengths and
more effectively and move beyond the gain new knowledge on how to use strengths
over-used, sleep-inducing, text filled slide to be more productive, happier, and develop
presentations and proposals. a stronger workplace culture.
PD 4 Experienced Professional / PD 4 Experienced Professional /
Supervisors & Managers Supervisors & Managers
Building Trust in a Diverse Workplace

Review the 20-20 Model for Building Trust
LEADING and discuss how the model can be used in
every day life to deepen awareness and build
MENTORING trust with co-workers, team members and
STORIES ENGAGING clients.

PRESENCE PD 2 Experienced Professional
TECHNIQUES
7
NEW HIRE
Options
Course Summaries by One-Day: Option 1
Experience Level COURSE NAME CPE HOURS
Professionalism PD 1
Business Ethics PD 1
Business Etiquette PD 1
Listening Skills Comm 2
Performing Effective Comm 1
Inquiries
DELEGATING
CONFLICT One-Day: Option 2
MANAGEMENT COURSE NAME CPE HOURS
Performing Effective Comm 1

Inquiries
Business Ethics PD 1
Listening Skills Comm 2
Professional Etiquette PD 4
MENTORING
COACHING Course Summaries by Experience Level
ROLE PLAY
SUPERVISION Professionalism
STRATEGIES Determine appropriate professional behavior

using various common scenarios and
MOTIVATING situations. Participants will consider their
current approach to professionalism and
LISTENING how to adjust their style as appropriate.
CPE Hours PD 1
TEAMS
INSTRUCTION
8
NEW HIRE continued EXPERIENCED PROFESSIONAL
Course Summaries by Experience Level Options
Business Ethics One-Day: Option 1

Understand how ethics brings value in the Communication Focus
business world using real-life examples.
COURSE NAME CPE HOURS
CPE Hours PD 1
Presentation, Instruction & Comm
Facilitation Skills 6-12
Business Etiquette
Identify key elements to appropriate business
One-Day: Option 2
etiquette, including meeting people, business
dining, attire and interacting with a client. COURSE NAME CPE HOURS
CPE Hours PD 1 Supervision Styles & PD 2

Providing Feedback
Listening Skills Teaching & Delegating PD 2
Participants will assess their listening skills
and practice the three dimensions of Building Trust in a Diverse
PD 2
Workplace
listening to improve upon their skills.
Communicating Within and
CPE Hours Comm 2 Comm 2
Across Teams
Performing Effective Inquiries

One-Day: Option 3
Participants will identify their individual
communication style and learn how to COURSE NAME CPE HOURS
adapt their style when appropriate. Also,
participants will learn basic information- Project Management PD 2
gathering interview techniques and how to Effectively Manage Time and
PD 2
ask the right questions to encourage the Prioritization of Tasks
Exceptional Client Service PD 4
information.
CPE Hours Comm 1
Professional Etiquette
Learn how professional etiquette impacts
the work environment. Understand general
office etiquette and dining etiquette. Address
Dos and Donts of professionalism with social TEAMS
INQUIRING
media and online activity.
CPE Hours PD 4
9
EXPERIENCED PROFESSIONAL continued
Options continued Course Summaries by Experience Level
Two-Day: Option 1 Business Writing & Electronic

Communication Focus Communication
This module provides an interactive
opportunity to learn the fundamentals of
Presentation, Instruction & Comm business writing and how to apply them to
Facilitation Skills 6-12 daily business communications including
electronic communication.
Performing Effective
Comm 1
Inquiries CPE Hours Comm 1.5
Business Writing & Electronic

Comm 1.5
Communication Building Trust in a Diverse Workplace
Communicating Within and Review the 20-20 Model for Building Trust
Comm 2 and discuss how the model can be used in
Across Teams
every day life to deepen awareness and build
trust with co-workers, team members and
Two-Day: Option 2
clients.
Combine One-Day Options 2 and 3
CPE Hours PD 2
Course Summaries by Experience Level Communicating Within and Across

Teams
Performing Effective Inquiries Identify opportunites and explain action
Participants will identify their individual items to improve communication within and
communication style and learn how to across teams.
adapt their style when appropriate. Also, CPE Hours Comm 2
participants will learn basic information-
gathering interview techniques and how to
Presentation, Instruction &
ask the right questions to encourage the
Facilitation Skills
information. The course is designed to enhance the
skills of individuals that participate in a wide
CPE Hours Comm 1
range of internal and external presentation
situations. The program provides expert
advice, demonstrations, group discussions,
and practice opportunities for the
participants.
ELECTRONIC CPE Hours Comm 6-12
FUNDAMENTALS
10
Course Summaries by Experience Level
Project Management Meeting People & Networking

Participants will learn to create realistic Participants will discuss expectations around
milestone calendars and project plans. Also, networking and business development as
they will have an opportunity to brainstorm well as take part in a group exercise to meet
potential responses to common scenarios people in the business setting.
that disrupt the original plan and budget.
CPE Hours PD 1
CPE Hours PD 2
Client Service
Effectively Manage Time and Understand the importance of client service
Prioritization of Tasks and what exactly is meant by effective
This module focuses on the importance (good) client service. This module will
of prioritizing tasks. Participants will allow participants to consider their current
review the principles related to organizing approach to client service, how their clients
and prioritizing tasks and have several might measure the effectiveness of the client
opportunities to practice prioritizing tasks service and ways to improve their client
through class exercises. service strategy.
CPE Hours PD 2 CPE Hours PD 1
Supervision Styles & Providing Emotional Intelligence

Feedback This module explores emotional intelligence
This modules addresses several aspects of and how each participant can use it to
supervision and communication. Learn how manage relationships with their teams with a
different tasks and people warrant different focus on improving self-awareness.
styles of supervision. The module also
CPE Hours PD 1
addresses on-the-job feedback, which is a
key application of supervision.
Creative Problem Solving
CPE Hours PD 2
This module addresses the life and business
skill of problem solving. It is done within the
Teaching & Delegating context of work-related issues; however, the
Through role play and teaching activities creative problem-solving process and related
participants will learn how to effectively brainstorming techniques have universal
delegate and provide instruction. application.
11
Mentoring Engage Your Audience

This module provides an opportunity to Learn how engaging visuals, body language
explore what it means to be a mentor, what and story-telling can more effectively get
characteristics define a successful mentor, your message across. Learn to communicate
and how to approach being a mentor to more effectively and move beyond the
others. over-used, sleep-inducing, text filled slide
presentations and proposals.
CPE Hours PD 1
CPE Hours PD 4
Exceptional Client Service
Discuss the importance of providing Personal Brand
exceptional client service to internal and Participants will define their current brand
external customers. The module provides and articulate their ideal personal brand
participants with research-based evidence based on individual career objectives.
on the importance of loyal customers to an Participants will analyze how their brand
organization. It then discusses five key client aligns within the firms objectives and
service principles and allows participants reputation and understand the many
to practice these principles using many avenues that express each individual brand
individual and small group exercises as well and learn how to use them to promote
as class discussions. career and firm.
Networking for Introverts Building Great Teams

Participants will gain confidence in Participants will assess individual strengths
networking and business development using Gallup strengths research and
opportunities. They will learn networking assessment tool. In addition, they will learn
techniques designed specifically for those how to work more effectively with team
who feel uncomfortable working a room members that have different strengths and
or in other cold networking and selling gain new knowledge on how to use strengths
situations. Finally, understand methods to be more productive, happier, and develop
for building business and developing a stronger workplace culture.
relationships that lead to improved self-
CPE Hours PD 4
line.
CPE Hours PD 4
12
SUPERVISOR & MANAGER
Options Course Summaries by Experience Level
One-Day: Option 1 Conflict Management

Communication Focus This module will provide participants with
proven techniques and strategies to address
workplace conflict. This module will allow
Presentation, Instruction & Comm participants to practice these skills in a safe
Facilitation Skills 6-12 environment.
CPE Hours PD 2
One-Day: Option 2
COURSE NAME CPE HOURS Preparing Winning Proposals
Participants will discuss challenges and
Conflict Management PD 2 review best practices to prepare winning
Coaching PD 1 proposals.
Providing Written & Verbal CPE Hours PD 1

PD 2
Feedback
Motivating Team Members PD 1 Presentation, Instruction &
Facilitation Skills
Advanced Creative Problem
PD 2 The course is designed to enhance the
Solving
skills of individuals that participate in a wide
range of internal and external presentation
One-Day: Option 3 situations. The program provides expert
advice, demonstrations, group discussions,
and practice opportunities for the
Manage Projects for PD 2 participants.
Profitability CPE Hours Comm 6-12
Time Management &
PD 2
Organization Manage Projects for Profitability
Business Development & This module provides skill training and ideas
PD 2
Networking for improving the techniques needed to
Leadership & Management PD 2 manage projects for profitability.
CPE Hours PD 2
Two-Day Option:
One-Day Options 2 and 3 above
13
SUPERVISOR & MANAGER continued
Time Management & Organization Leading Teams to Success

Participants will look at time management This module addresses several aspects
from a new perspective: energy of teamwork, specifically focused on the
management. This activity filled module necessity for leaders to focus on their teams
also focuses on role identification and needs as well as the individuals needs.
prioritization of responsibilities.
CPE Hours PD 2
CPE Hours PD 2
Motivating Team Members
Supervising & Motivating Team This module takes a deep dive into what
Members motivates professional employees, how to
This module addresses what motivates identify specific motivators for an individual
professional employees, how to identify (personality style and generational), and how
specific motivators for an individual, and how to apply common motivational strategies.
to apply common motivational strategies.
CPE Hours PD 1
CPE Hours PD 2
Advanced Creative Problem Solving
Coaching This module will provide participants with
Understand the main differences between tools to use when solving problems as a
coaching, mentoring and supervision. supervisor or manager. Participants will
Participants will also have the opportunity consider their current approach to problem
to learn skills and techniques that will make solving, ways to generate more ideas and
them more effective as a coach. time to practice problem solving skills on
examples of real life workplace situations.
CPE Hours PD 1
CPE Hours PD 2
Providing Written & Verbal Feedback
This module will provide participants with Business Development & Networking
an understanding as to the value of informal This module highlights the importance for
and formal feedback. Participants will all professionals to take actions that will
consider their current approach to providing serve their clients and build their networks,
feedback, ways to improve the delivery of which in turn will serve as a cornerstone for
feedback and allow time to practice these building future business.
skills in a safe environment.
CPE Hours PD 2
CPE Hours PD 2
14
Leadership & Management Negotiation

This module uses an externally published Review proven techniques and strategies to
self assessment instrument and an externally address workplace conflict. Participants will
produced video to share both key leadership have the opportunity to practice negotiating
and management skills and to help provide skills in order to reduce workplace conflict in
tangible suggestions for actions that will a safe environment.
improve team leadership and management.
CPE Hours PD 2
CPE Hours PD 2
Executive Presence
Client Service This module will address the business
Understand the importance of client service concept of executive presence. Participants
and what exactly is meant by effective will explore the meaning and definition of
(good) client service. This module will the term as well as the variety of elements
allow participants to consider their current that are often considered a part of executive
approach to client service, how their clients presence.
might measure the effectiveness of the client
CPE Hours PD 1
service and ways to improve their client
service strategy.
Mentoring
CPE Hours PD 1
This module provides an opportunity to
explore what it means to be a mentor, what
Emotional Intelligence characteristics define a successful mentor,
This module explores emotional intelligence and how to approach being a mentor to
and how each participant can use it to others.
manage relationships with their teams with a
CPE Hours PD 1
focus on improving self-awareness.
CPE Hours PD 1
Leading Meetings
Discuss key strategies and tips for navigating
the world of leading meetings.
CPE Hours PD 1
15
Exceptional Client Service Personal Brand

Discuss the importance of providing Participants will define their current brand
exceptional client service to internal and and articulate their ideal personal brand
external customers. The module provides based on individual career objectives.
participants with research-based evidence Participants will analyze how their brand
on the importance of loyal customers to an aligns within the firms objectives and
organization. It then discusses five key client reputation and understand the many
service principles and allows participants avenues that express each individual brand
to practice these principles using many and learn how to use them to promote
individual and small group exercises as well career and firm.
as class discussions.
CPE Hours PD 4
CPE Hours PD 4
Building Great Teams
Networking for Introverts Participants will assess individual strengths
Participants will gain confidence in using Gallup strengths research and
networking and business development assessment tool. In addition, they will learn
opportunities. They will learn networking how to work more effectively with team
techniques designed specifically for those members that have different strengths and
who feel uncomfortable working a room gain new knowledge on how to use strengths
or in other cold networking and selling to be more productive, happier, and develop
situations. Finally, understand methods a stronger workplace culture.
for building business and developing
CPE Hours PD 4
relationships that lead to improved self-
line.
CPE Hours PD 4
Engage Your Audience

Learn how engaging visuals, body language
and story-telling can more effectively get
your message across. Learn to communicate
more effectively and move beyond the
over-used, sleep-inducing, text filled slide
presentations and proposals.
CPE Hours PD 4 STRENGTHS
BRANDING
16
Soft Skills Training Program
20-20 Services Pricing
LLC is registered
with the National Our Soft Skills Training program is
Association of designed to provide maximum flexibility
State Boards for our clients depending on your unique
of Accountancy (NASBA) as a needs. For example, you may desire la
sponsor of continuing professional carte courses to address a specific topic,
education on the National Registry or you may require a bundled program
of CPE Sponsors. State boards of covering a broader spectrum of skillsets.
accountancy have final authority Due to these and other variables, we
on the acceptance of individual can provide professional consultation
courses for CPE credit. Complaints and custom price quotes, which ensure
regarding registered sponsors proper assessment of your needs and a
may be submitted to the National truly customized solution to meet your
Registry of CPE Sponsors through objectives.
its website: www.nasbaregistry.com.
To arrange your
consultation and
obtain pricing,
please contact
Beckie Reilly
EVP, Sales
571-286-9481 Direct
855-988-2020 Toll Free
Beckie.reilly@20-20services.com
17
100 S. Washington Street,
2nd Floor,
Rockville,
Maryland 20850
855.988.2020 | www.20-20services.com

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MANAGEMENT

ASSESSMENT & LEARNING

The lens of past experience

Course Summaries by Competency Course Summaries by Competency

Professionalism Listening Skills

Course Summaries by Competency Course Summaries by Competency

Communicating Within and Across Project Management

Manage Projects for Profitability

Time Management & Organization

FACILITATION also focuses on role identification and

Course Summaries by Competency Course Summaries by Competency

Creative Problem Solving Supervision Styles & Providing

PROPOSALS Participants will also have the opportunity

Course Summaries by Competency Course Summaries by Competency

Providing Written & Verbal Feedback Meeting People & Networking

Motivating Team Members Business Development & Networking

Course Summaries by Competency

Leadership & Management Executive Presence

Emotional Intelligence Mentoring

Course Summaries by Competency

Networking for Introverts Personal Brand

Building Trust in a Diverse Workplace

STORIES ENGAGING clients.

PRESENCE PD 2 Experienced Professional

Course Summaries by One-Day: Option 1

Experience Level COURSE NAME CPE HOURS

MANAGEMENT COURSE NAME CPE HOURS

Performing Effective Comm 1

STRATEGIES Determine appropriate professional behavior

Course Summaries by Experience Level Options

Business Ethics One-Day: Option 1

CPE Hours PD 1 Supervision Styles & PD 2

Performing Effective Inquiries

Options continued Course Summaries by Experience Level

Two-Day: Option 1 Business Writing & Electronic

Business Writing & Electronic

Course Summaries by Experience Level Communicating Within and Across

Course Summaries by Experience Level

Project Management Meeting People & Networking

Supervision Styles & Providing Emotional Intelligence

Course Summaries by Experience Level

Mentoring Engage Your Audience

Networking for Introverts Building Great Teams

Options Course Summaries by Experience Level

One-Day: Option 1 Conflict Management

Providing Written & Verbal CPE Hours PD 1

Course Summaries by Experience Level

Time Management & Organization Leading Teams to Success

Course Summaries by Experience Level

Leadership & Management Negotiation

Course Summaries by Experience Level

Exceptional Client Service Personal Brand

Engage Your Audience

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