HUMANRESOURCE

MANAGEMENT
{ ConceptsconcerningHRmanagement
TourismandPeople
 Conceptoforganization

HRDepartment

HRplanning

Todayscontents
 AnOrganizationis
Sharedeffortstowardsacommongoal
Workisdivided,thereareidentifiablelimitsintasksdistribution
Order,authority,responsibilityandjustice
Organizationsarealive

Allorganizations aremadeupof people,andthats thekey. To

understand organizations, tohaveinfluenceinthem,
to be successful there,... we needtounderstand peopleinthere.

Organizationalstructure=>Organizationalchart

Conceptoforganization
 FunctionsoftheHRDepartment

Technicalfunctions:administration

Humandimension:motivation,career
development,

Planning:Definitionofpolicies

HRDepartment
 1. Attractinganeffectiveworkforce.
Workingplacedesign
Recruitmentprocess
Selectionprocess
Welcomeplan

2. Maintaininganeffectiveworkforce.
Motivation,incentives,careerdevelopment,
training,

HRplanning
 Workingplacedesign
Analysisofthesituationofthecompany(SWOT
PEST).
HRneedsinamap.
Designofworkplacesprofile.
Constructionoftheidealcandidateprofile

HRplanning
 Recruitmentprocessis
Attractingapoolofqualifiedjobcandidates
fromwhichtheorganizationmayselect
appropriateindividualstomeetitsjob
requirements.
Sources:???
Companiesmustcarefullybalancethe
advantagesofpromotionfromwithinwiththe
factthatworkersfromoutsidebringnew
bloodtotheorganization.
Itisaswellimportanttoconsideranamountof
localworkforcefromthecommunity.

HRplanning
 Selectionprocessmeans
Narrowingdown thatpoolofpotentialcandidates
andchoosingthepersonthatbestmeetsthe
requirementsofthejob(themostappropriate
candidateforeachworkingplace).
Differentstagestotakeout candidatesofthe
process:
ApplicationformsandCVs/resumes
TestsIncludingPsychologicaltests,graphology,etc)
Exams
Interviews
WorkSampling
BodyLanguage,Appearance

HRplanning
 Welcomeplan
AWelcomePlanmustbecarefullydesignedto
facilitateincorporationofnewemployeesinthe
organization.

Itisgenerallyadocumentthatincludes:
Generalinformationaboutthecompany:mission
visionobjectives,futureprojects,people,functions,
tasks,etc.
Rulestobefollowed:workingtime,dressingrules,
etc.
Relationsamongemployees
Communicationsystemsandmechanisms

HRplanning
 Conceptoforganization

HRDepartment

HRplanning

Wrapup
 Organizationalchart(21/09)
Chooseacompanyorinstitutionfromthe
tourismindustry,thatyouknowwell
Writeashortpresentationofthecompany.
Gettheinformationonthedifferent
positions,roles,responsibilities,relations
withinthecompany,anddrawtheir
organizationalchart.

Exercise