Professional Documents
Culture Documents
clause 1 -
scope-
Description of company-
First Flight Couriers Ltd. provides courier services for customers in India
and internationally. Its products and services include letter of credit
management, a facility for the collection of payment for goods on
delivery, collecting courier charges from the consignee, and privilege
cards; and pickup request, E-mail tracking, and SMS-tracking. The
company also provides logistics services, including warehousing,
inventory management, supply chain, and distribution. In addition, it
provides travel assistance to international and domestic destinations,
including air tickets, package tours, foreign exchange, and passport and
visa assistance; and facilitates corporate conferences, exhibitions, car
rentals, and hotel bookings. First Flight Couriers Ltd. was founded in
1986 and is based in Mumbai, India with additional offices in Kolkata,
Mumbai, and Delhi
Future Ready
With momentum being the driving force in modern lives there is a
tectonic shift in the way rural India is catching up with its urban
counterpart. Needless to say the gap is fast closing as the demands of
the rural Indian have grown manifold. It is this coming in sight of the
emerging market among other parameters which propels our quest to
offer surpassing service standards to our customers. As the market
leader in the Domestic sector first flight continues to stay ahead of
surprises that catch us on the wrong foot, with consolidated future
planning.
Corporate Sector
or the corporate sector, we offer bespoke services that bring a
reassuring promptness to your business through prioritized pick up &
dispatch. The first & the fastest means of air or road transport are
utilized to overwhelm any possible delay.
CLAUSE3-
Competitive Pricing
First Flight ensures economic prudence for our customers with its
competitive pricing module whereby the tariff for a document dispatch is
calculated by volume & distance & the tariff for a non-document dispatch
is decided by weight & distance.
Widespread Infrastructure
Our far-reaching network means we cover the remotest parts of India.
This effectively means we can reach your parcels safely & in quick time
like no other service provider even in Tier 2 & Tier 3 cities. First Flight
Courier offers intercity, intra-city & intra-state services for all your
shipments (like Specific?)
RANGE OF PRODUCTS
To stay on top of the mound in the domestic courier business has been
a tough ask. It is with steely determination & perseverance that we've
managed to distinguish our presence in the field by offering a slew of
products that understand the psyche & need of our customers.
Our products in the domestic category- we call it the "Domestic Express
Mode" are slotted in 2 categories Express Dox(Documents) & Non
Dox(Non-Documents)
COD Facility
For those who prefer payment on delivery of goods after receipt we offer
the Cash On Delivery facility.
Emotional Bond
We realize the value of emotions & underline our presence in your lives
with our "Emotional Bond". Sweets, Cakes, Greeting Cards, Bouquets
find their way to your business associates, friends & relatives through
this inimitable venture.
CUSTOMIZED SERVICES
Many of our business associates need constant updates on the
movement of their consignments & other singular contributions from our
end . We leave no stone unturned to rally around them with offers to suit
their strategies. Some of these customized services include
Customs Clearance
We offer a range of import & export clearance services for our clients.
CLAUSE5-
MANAGEMENT RESPONSIBILITY-
VISION-
We are a team of professionals committed to CORPORATE
EXCELLENCE. We thrive on INNOVATIONS through dedication,
commitment, team work, sincerity and honesty to achieve 100%
customer satisfaction. We have a vision of making First Flight a
HOUSEHOLD NAME in India and have high global visibility. We aspire
to develop HIGH COMPETENCY and achieve zero error in service
through high technology and be synonymous with QUALITY SERVICE
and become a USD 150 million group by 2020.
MISSION-
We seek to be, and be recognized as a responsible, fair and profitable
organization committed to providing our CUSTOMERS, a precious
prompt and courteous service; for our EMPLOYEES, a spirit of family
and opportunity for personal growth; for our SHAREHOLDERS, a fair
profit; and for the COMMUNITY, support for activities that enhance the
quality of life
OBJECTIVE-
protection of customer information-
Privacy Policy
Protection of Customer Information
We treat our data as assets that must be protected against loss and
unauthorized access. We employ information security techniques to
appropriately protect confidential information from unauthorized access
by users inside and outside the company. Access to customer
information is limited to those employees who have a legitimate
business need for that information.
HR POLICY-
compliance- They ensure that you adhere to Fair Labour Standards Act
provisions for minimum wage, overtime pay, and exempt and non-
exempt employee classification. Complying to ensure legal compliance
and to provide equal opportunity to applicants and employees.
workplace-
An equal opportunity employment policy and statement about the
company's zero-tolerance for discrimination or harassment should be
part of the organization's code of conduct.
CODE OF CONDUCT-
Protection of Company Property-
All employees should treat our companys property, whether material or
intangible, with respect and care.
Employees:-
Professionalism-
All employees must show integrity and professionalism in the workplace:
Personal Appearance-
All employees must follow our dress code and personal appearance
guidelines.
All employees should fulfill their job duties with integrity and respect
towards the customers, stakeholders and community. Supervisors and
managers mustnt abuse their authority. We expect them to delegate
duties to their team members taking into account their competences and
workload. Likewise, we expect team members to follow team leaders
instructions and complete their duties with skill and in a timely manner.
Conflict of Interest-
We expect employees to avoid any personal, financial or other interests
that might hinder their capability or willingness to perform their job
duties.
Collaboration-
Employees should be friendly and collaborative. They should try not to
disrupt the workplace or present obstacles to their colleagues work.
Communication-
OPERATIONAL POLICY -
MEDICAL POLICY-
medical insurances for employees
compensation to employee's family on sudden demises
clause 6 -
fixed resources Floating resources
computer Customer
internet Parcel
warehouse Transportation
salary wages